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Scope of Work ITOT Project

The Scope of Work for the ITOT Project includes the study, planning, design, implementation, and operation of a Commercial Off-The-Shelf (COTS) ERP solution with various functional modules such as metering, billing, customer management, and integration with existing IT and OT solutions. The bidder is responsible for detailed design, infrastructure provisioning, and ensuring scalability and performance for a successful rollout and post-implementation support. Additionally, the project encompasses data migration, testing, user training, and knowledge transfer to the BEST team.

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12 views

Scope of Work ITOT Project

The Scope of Work for the ITOT Project includes the study, planning, design, implementation, and operation of a Commercial Off-The-Shelf (COTS) ERP solution with various functional modules such as metering, billing, customer management, and integration with existing IT and OT solutions. The bidder is responsible for detailed design, infrastructure provisioning, and ensuring scalability and performance for a successful rollout and post-implementation support. Additionally, the project encompasses data migration, testing, user training, and knowledge transfer to the BEST team.

Uploaded by

sanjaysontakke3
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Scope of Work ITOT Project

Broadly the Scope of Work under this bid includes Study, Plan, Design, Implement,
and Operate, Broadly the Scope of Work under this bid includes Plan, Design,
Implement and Operate,
1. 2. 3. 4. Commercial- Off-The-Shelf (COTS) Enterprise Resource Planning (ERP)
solution, with functional modules like, ➢ ERP Utility Solution for Metering, Billing
and Collection (MBC). The proposed MBC and ERP solution shall work as
seamless integration between ERP and MBC Modules on real time basis.
2. ➢ Smart Meter data processing for revenue realisation in the ERP(MBC).
Customer services (New Service Connection and Disconnection) ➢ Customer
Information and Management, and Customer Relationship Management
including call centre application
3. ➢ Integration with all other IT and OT solutions, like GIS, HES / MDM, SCADA /
ADMS, Payment Gateways, Active Directory, etc. ➢ Integration for messaging
services like, SMS, WhatsApp, e-mail and others. ➢ Financial and Accounting
Management with Treasury and Risk Management ➢ Materials, Inventory, and
Procurement Management ➢ Human Resource and Payroll, including Employee
Self Service ➢ Enterprise Asset Management and maintenance (including work
permit system) ➢ Project Management/Project Execution and Budgeting ➢
Sales Management (Scrap Sales process) Other Functional Modules / Solutions
➢ Document Management System ➢ Attendance Management System ➢ Trust
Management (Provident Fund etc.) ➢ Visitor Management System (Gate Pass
etc.) ➢ Business Intelligence and warehouse with Advanced Consumer Analytics
➢ Management Information System (MIS), Reports and Dashboards ➢ Unified
Consumer Self Service Portal with chatbot and mobile adoptable ➢ Unified
Employee Self Service Portal with chatbot and mobile adoptable ➢ Digital
Signature Management MeitY empanelled cloud services for hosting all-IT
solutions. World class Customer Call Centre to take their consumer interaction
experience to next level with centralized call center application with 360-degree
customer visibility, advanced analytics powered by AI. The Bidder shall be
responsible for detailed design and engineering of overall system, subsystems,
elements, system facilities, equipment, services, including systems application
software etc. Details of the current IT systems are mentioned in 2.7 clause of this
Section for reference. In order to achieve this, the bidder shall, RFP for Selection
of System Integrator for Supply, Installation, Commissioning, Implementation and
Support for IT applications and infrastructure for BEST RFP/ Tender No [,,,,,,,to
be inserted by Utility,,,,,,,,,,,,,,,,] 98 Section 6. Technical Requirements and
Service Level Agreement 1. Conduct a comprehensive study of the existing
business processes of the BEST electrical supply division and prepare As-Is
process documentation. 2. Assess actual requirement, re-engineer the
processes for optimization (if desired) and finalize To-Be documents in
agreement with the BEST signoff. 3. Based on the finalized processes bidder
shall plan, design, conduct sizing, and supply all systems, subsystems,
elements, system facilities, equipment, services, including, application, software
and hardware, network, etc. in line to the requirements and specifications
mentioned in this standard bid document. 4. Bidder shall provide detailed
infrastructure to meet all the envisaged requirements under this bid at the
satisfactory level of the BEST business team and to meet all agreed SLAs. 5.
Bidders need to consider vertical and horizontal scalability as the suggested
infrastructure needs to scale based on user or business volumes, on the same
infrastructure with additional components such as processors, memory, storage,
capacity etc.
6. Bidders shall plan hardware, network requirements for full fledge production roll-
out for nos. of instances, application size, ERP modules, databases, as per BEST
user and load growth, high availability requirement, disaster recovery requirement
and maintaining performance parameter till five years of AMC period during post Go-
Live and successful completion of three months hyper-care support.
7. The sizing details should be in line to the application / solution OEM published
benchmarks.
8. For sizing purposes, empirical third-party reports / published evidence should be
produced in the form of benchmarks on that class / quality / standard of infrastructure
with the suggested processors / components for the proposed ERP and MBC
solution to accept the hardware sizing calculations.
9. It should be noted that the Hardware Sizing and specification should be prepared
in such a way that at least three cloud service providers meet the technical
requirements without any deviation.
10. Post Hardware Sizing and specification preparation the bidder should provision
the agreed capacity / class infrastructure on the MeitY empanelled cloud along with
all desired managed services. This provisioning must be in line to the implementation
project phases and BEST business requirements.
11. Deployment, configurations, implementation and integration of the supplied
systems / applications / solutions
12. Configurations and developments as per the BEST business requirements
13. Data strategy, data cleaning, transforming, and migration.
14. Thorough testing of the supplied solutions in all aspects
15. Deployment of the solutions in the production environment with user acceptance
16. Addressing the issues / concerns during post go-live (hyper care period)
17. Operational support for the delivered solutions
18. Knowledge transfer, training, and smooth handover of the systems to the BEST
team after the agreed period. This bid document includes the minimum technical
specifications for project components and integration between components.
However, bidder to contemplate all aspects of the delivered solution in a satisfactory
level of the BEST business/IT team.

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