BUBBLE JET PRINTER

User’s Guide

V1
 Table of Contents

Table of Contents

Introduction .....................................................................................................5
How to Use This Manual .................................................................................6
Safety Precautions .........................................................................................8
Printer Parts and Their Functions .................................................................14
Front View ................................................................................................... 15
Rear View .................................................................................................... 16
Inside the Printer ......................................................................................... 17
Operation Panel .......................................................................................... 18

Printer Driver Functions (Windows) ..............................................................19

Opening the Printer Properties Dialog Box ................................................. 20
Printer Properties Dialog Box Description ................................................... 22
BJ Status Monitor Functions ....................................................................... 36
Cancelling a Print Job ................................................................................. 39
Uninstalling Printer Drivers .......................................................................... 40

Printer Driver Functions (Macintosh) ............................................................41

Description of Print Settings ........................................................................ 42
BJ Print Monitor ........................................................................................... 59
Cancelling a Print Job ................................................................................. 61

2
 Table of Contents

Using the Printer with a Network ................................................................. 62

Uninstalling Printer Drivers .......................................................................... 66

Routine Maintenance ....................................................................................67

When to Replace Ink Tank and Maintain Print Head .................................. 68
Replacing an Ink Tank ................................................................................. 69
Printing the Nozzle Check Pattern .............................................................. 74
Print Head Cleaning .................................................................................... 78
Print Head Deep Cleaning ........................................................................... 81
Cleaning the Printer ..................................................................................... 83
Transporting the Printer ............................................................................... 85

Printing Media ...............................................................................................89

Compatible Media Types ............................................................................. 90
Envelopes .................................................................................................... 92
High Resolution Paper HR-101N ................................................................ 96
Glossy Photo Paper GP-301/GP-301N ....................................................... 98
High Gloss Photo Film HG-201 ................................................................. 100
Glossy Photo Cards FM-101 ..................................................................... 102
Photo Paper Pro PR-101 ........................................................................... 104
Photo Paper Pro PC-101S ........................................................................ 107
Transparencies CF-102 ............................................................................. 109
T-Shirt Transfers TR-201 ........................................................................... 111
Banner Paper ............................................................................................ 113

Troubleshooting ..........................................................................................116
Cannot Install the Printer Driver ................................................................ 117
Print Quality is Poor or Contains Errors ..................................................... 119

3
 Table of Contents

Printer Does Not Start or Stops During Print Jobs .................................... 136
Paper Does Not Feed Properly or Paper Jams ......................................... 142
The POWER Lamp Flashes Orange ......................................................... 145
An Error Message is Displayed on the Screen .......................................... 148
Problems Unique to Windows ................................................................... 157
Problems Unique to the Macintosh ........................................................... 162

Appendices .................................................................................................165
For Faster Printing .................................................................................... 166

Specifications .............................................................................................169
Index ...........................................................................................................181

4
 Introduction

Introduction
Thank you for purchasing the Canon S820 Bubble Jet Printer. This User’s Guide provides
complete explanations of the features and functions of the printer.

This guide uses the following symbols to indicate important information. Always observe
these instructions.

Warning ➤ Instructions that, if ignored, could result in death or serious personal injury
caused by incorrect operation of the equipment.
Must be observed for safe operation.

Caution ➤ Instructions that, if ignored, could result in personal injury or material

damage caused by incorrect operation of the equipment.
Must be observed for safe operation.

Important ➤ Prohibited actions that, inadvertently performed, could result in equipment

damage, faults or impaired product quality.
Must be avoided for correct operation.

Windows Information for Windows users only.

Macintosh Information for Macintosh (USB users only).

5
 How to Use This Manual

How to Use This Manual

To view this User’s Guide, we recommend that you use Acrobat Reader 3.0 or later. The
screens shown below are for Acrobat Reader 4.0. Please note that screens displayed by
Acrobat Reader 3.0 or 5.0 are slightly different.
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Click to jump straight to this

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6
 How to Use This Manual

Use this button to

search for a word.

Displays the table of contents.

Click the heading to jump to the topic.
Click the " " symbol to see the headings for each chapter.
Click the " " symbol to close the headings.

7
 Safety Precautions

Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you
use the printer safely. Do not attempt to use the printer in any way not described in this
manual.

Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore
any of these safety precautions.

■ Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.

■ Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands
are wet.

Always push the plug all the way into the power outlet.

Never damage, modify, stretch or excessively bend or twist the

power cord. Do not place heavy objects on the power cord.

8
 Safety Precautions

Never plug the printer into a power socket that is shared with other
equipment (extension lead, double adapter, etc.).

Never use the printer if the power cord is bundled or knotted.

If you detect smoke, unusual smells or strange noises around the printer, immediately
unplug the printer at the power supply and call for service.

Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt collects on
the plug and the power outlet. If the printer is placed at a location exposed to a lot of
dust, smoke, or high humidity, the dust that collects on the plug absorbs moisture and
may cause insulation failure and fire.

■ Cleaning the printer

Use a damp cloth to clean the printer. Never use flammable solvents
such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside the printer,
it could cause a fire or electric shock.

Always unplug the printer from the power outlet before cleaning the printer.

If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer.

9
 Safety Precautions

■ Maintaining the printer

Do not attempt to disassemble or modify the printer. There are no user serviceable parts
inside the printer.

The printer contains high-voltage components. Never attempt any maintenance procedure not described in
this guide.

■ Working around the printer

Do not use inflammable sprays near the printer.

This could cause a fire or electric shock if the spray comes into contact with electrical components inside
the printer.

10
 Safety Precautions

Caution ➤ You may cause injury or damage the printer if you ignore any of these
safety precautions.

■ Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.

Do not install the printer in locations that are very humid or dusty, in direct sunlight,
outdoors, or close to a heating source.

To avoid the risk of fire or electric shocks, install the printer in a location with an ambient temperature range
of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).

Do not place the printer on a thick rug or carpet.

Ensure that the area around the power outlet is kept clear at all times
so you can easily unplug the power cord if necessary.

When moving the printer, carry the printer at both ends.

11
 Safety Precautions

■ Power supply
Never remove the plug by pulling on the cord.

Do not use an extension lead.

Never use a power supply voltage other than that supplied in the country of purchase.

The correct power supply voltages and frequencies are as follows:

Europe: AC 230V ± 10%, 50Hz
USA/Canada: AC 120V, 60Hz
Australia: AC 240V, 50Hz

12
 Safety Precautions

■ Working around the printer

Never put your hands or fingers in the printer while it is printing.

Do not place metal objects (paper clips, staples, etc.) or containers of flammable
solvents (alcohol, thinners. etc.) on top of the printer.

If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call
for service.

■ Print heads and ink tanks

For safety reasons store print heads and ink tanks out of the reach of small children.

If a child ingests any ink, consult a doctor immediately.

Do not shake print heads or ink tanks.

Ink may leak out and stain clothing or the surrounding area.

Never touch the electrical contacts on a print head after printing.

The metal parts may be very hot and could cause burns.

13
 Printer Parts and Their Functions

Printer Parts and Their Functions

• Front View

• Rear View

• Inside the Printer

• Operation Panel

14
 Printer Parts and Their Functions

Front View

Operation Panel Paper Guide

For details, refer to When loading paper, ensure
"Operation Panel." the left edge just touches
this guide.
To move the paper guide,
pinch the knob and slide in
the appropriate direction.

Paper Rest

Sheet Feeder
Load paper here.
Paper feeds
automatically, one sheet
at a time.

Paper Output Tray

Front Cover
Open to replace the
ink tanks or remove
jammed paper.

Front View 15
 Printer Parts and Their Functions

Rear View

USB Port
Used to connect the printer to a
computer through a USB
interface.

Printer Port (Parallel)

Used to connect the printer to a
computer through a parallel
interface.

Rear View 16
 Printer Parts and Their Functions

Inside the Printer

Paper Thickness Lever

Adjusts the gap between the print head and the surface of the printing paper.

Print Head Holder

Install the print head here.

Print Head Lock Lever

Locks the print head into the holder.
Once the print head is installed, do not touch this lever.

Inside the Printer 17

 Printer Parts and Their Functions

Operation Panel

RESUME/CANCEL Button
Press to resume printing once an error has
been cleared. The printer will then initialise
ready for printing.
POWER Button Also, to cancel printing in progress, press
Press to turn the printer this button.
on or off.

POWER Lamp
Off: the printer is turned off.
Green: the printer is ready to print.
Flashing green: the printer is preparing to print, or is currently printing.
Flashing orange: an error has occurred and the printer is not ready to print.
Flashing orange and green alternately: an error has occurred that may require a service
call.

Operation Panel 18
 Printer Driver Functions (Windows)

Printer Driver Functions (Windows)

• Opening the Printer Properties Dialog Box

• Printer Properties Dialog Box Description

• BJ Status Monitor Functions

• Cancelling a Print Job

• Uninstalling Printer Drivers

19
 Printer Driver Functions (Windows)

Opening the Printer Properties Dialog Box

The Printer Properties dialog box can be opened from either within an application, or
directly from the Windows Start menu.

■ Opening the Printer Properties dialog box from your application program
This method is generally used to specify printer settings just before printing.
The operations may vary slightly depending on your application program. This section
describes only the general procedure for opening the Printer Properties dialog box.

1 In your application, select the command to print a document.

The Print dialog box can usually be opened by selecting Print from the File
menu.

2 Ensure that Canon S820 is selected in the Name field. Then click the
Properties button.

The Printer Properties dialog box opens.

Note ➤ Depending on your application program, the command and menu names
may differ, and there may be more steps involved in opening the Printer
Properties dialog box. For further details, see the user's manual for your
application.

Opening the Printer Properties Dialog Box 20

 Printer Driver Functions (Windows)

■ Opening the Printer Properties dialog box directly from the Start menu
This method is used for maintenance operations such as print head cleaning, or to
specify printer settings common to all application programs.
When the Printer Properties dialog box is opened from the Start menu, the Windows
operating system adds several tabs, including the Details tab. These do not appear
when the Printer Properties dialog box is opened from within an application.
For further information about these additional tabs, refer to your Windows
documentation.

1 Click the Start button, then select Settings, Printers.

For Windows XP, click Start and select Control Panel - Printers and
Other Hardware - Printers and Faxes.

2 Select the Canon S820 icon.

3 Open the File menu and select:

• Windows Me/Windows 98 ➔ Properties
• Windows XP/Windows 2000 ➔ Printing Preferences...
The Printer Properties dialog box opens.

Opening the Printer Properties Dialog Box 21

 Printer Driver Functions (Windows)

Printer Properties Dialog Box Description

• Main Tab
• Page Setup Tab
• Stamp/Background
Tab

• Effects Tab
• Profiles Tab
• Maintenance Tab

Note ➤ The screens in this section refer to Windows Me/Windows 98 operation.

The equivalent screens for Windows XP and Windows 2000 may look
slightly different.

Printer Properties Dialog Box Description 22

 Printer Driver Functions (Windows)

Main Tab

(1)

(2)
(6)
(3)
(4)

(5)

(1) Media Type

Ensure this setting matches the type of media loaded in the printer.
(2) Print Quality
Select the print quality you require from among the different options. To select custom
Print quality, select Custom and click the Set... button.

Printer Properties Dialog Box Description 23

 Printer Driver Functions (Windows)

(3) Colour Adjustment

Select the method of colour adjustment. To make detailed colour adjustments, select
Manual, then click the Set... button.
(4) Greyscale Printing
Select to print a greyscale version of a colour document.
(5) Print Advisor...
Click to start the Print Advisor.
The Print Advisor simplifies configuration of the printer driver. By having the user
answer a series of questions, the Printer Advisor automatically configures the printer
driver settings.
(6) Preview Area
Before starting printing, verify that settings such as the lever position are correct.

Note ➤ To see a description of any item in the Printer Properties dialog box, click
the ? mark then click the desired item. To see a description of operating
procedures, click the Help button. If the button does not appear when using
Windows XP or Windows 2000, click the Start button then select
Programs - Canon S820 - Guide.

Printer Properties Dialog Box Description 24

 Printer Driver Functions (Windows)

Page Setup Tab

(1)
(2)

(3)
(9)
(4)
(5)
(6)

(7)
(8)

(1) Page Size

Ensure the correct paper size is selected.
(2) Orientation
Select landscape or portrait printing and ensure it is the same orientation used in the
application.

Printer Properties Dialog Box Description 25

 Printer Driver Functions (Windows)

(3) Printing Type

Select the printing method from among the following.
Normal-size Printing The document is printed according to the original
dimensions. This setting is usually selected by default.
Fit-to-Page Printing The document is automatically resized to fit the paper size.
When using this function, ensure you correctly specify the
Page Size and the Printer Paper Size.
Scaled Printing The document is resized when printed. When this is
selected, you can specify the Printer Paper Size and
Scaling.
Page Layout Printing Pages are reduced and printed so that 2 to 16 document
pages fit on each printed page.
Booklet Printing The multiple-page document is printed so that two pages of
the document fit on each printed page. The print order is set
automatically. After the document is printed, you can create
a booklet by folding and saddle-stitching the document.
Poster Printing This enlarges and splits the print image across several
sheets of paper. The printed sheets can then be assembled
to make a large poster.
Banner Printing Select this when printing on banner paper.
(4) Borderless Printing
The image is printed on the entire paper surface, so that no margins are left on the four
sides of the paper.
The media types available for Borderless Printing are PR-101 and GP-301/GP-301N.
For all other media types, the print quality may decrease.

Printer Properties Dialog Box Description 26

 Printer Driver Functions (Windows)

(5) Amount of Extension

When you select Borderless Printing, the sections that extend beyond the paper are
not printed because the image is enlarged to a size slightly larger than the paper size.
You can use the Amount of Extension slide bar to adjust how much the image
extends beyond the paper.
It is recommended that you normally set the slide bar to the right end.
If you move the slide bar to the left to reduce the extension amount, a border may
appear.
(6) Duplex Printing
The document is printed on both sides of the paper. After printing one side, turn the
ejected page over, and print on the other side.
(7) Reverse Order
When selected, the document starts printing with the last page.
(8) Collate
Select to print multiple copies of the document one copy at a time.
(9) Preview Area
Verify the overall layout, stamps, background, etc., to be applied to the print job.

Printer Properties Dialog Box Description 27

 Printer Driver Functions (Windows)

Stamp/Background Tab

(1)
(4)
(2)
(3)
(5)
(7)
(8) (6)

(1) Stamp
Select the check box and choose the stamp.
(2) Place stamp over text
When selected, the stamp is printed over the print data.
(3) Stamp first page only
Prints the stamp only on the first page.

Printer Properties Dialog Box Description 28

 Printer Driver Functions (Windows)

(4) Define Stamp...

This allows you to create new stamps, or modify details of a selected stamp.
(5) Background
Select the check box and choose the background image you wish to use.
(6) Background first page only
Prints the background image only on the first page.
(7) Select Background...
This allows you to register a new background, or to display details of the background
you have selected.
(8) Preview Area

Printer Properties Dialog Box Description 29

 Printer Driver Functions (Windows)

Effects Tab

(1)

(2)
(6)

(3)
(4)
(5)

(1) Simulate Illustration

Select the check box to manipulate colour image data to produce illustration effects.
Adjust the brightness of the image with the Contrast slide bar.

Printer Properties Dialog Box Description 30

 Printer Driver Functions (Windows)

(2) Monochrome Effects

Prints a colour image in a single colour. Select the check box and choose a colour or
use a custom colour using Select Colour.
(3) Vivid Photo
By using this function, you can reproduce breathtaking sceneries in which colours,
especially blues and greens, appear even more vibrant. A major feature of this
function is its ability to create vivid backgrounds of fields, trees, oceans, and sky, while
maintaining the natural skin tones of people that appear in the images.
(4) Image Optimizer
Improves the contours and jaggedness that occur when photographic or graphic
image data is enlarged within an application.
(5) Photo Optimizer PRO
Optimises the colour of images taken from a digital camera or scanner. It is especially
effective for images affected by colour imbalance and over- or under exposure.
When printing several images on one page, optimisation is usually applied to each
image according to its requirements. However, if the image data has been
manipulated using cut and paste, rotation or other such operations, group optimisation
of all images on the one page is recommended. In such cases, select the Apply
Throughout Page check box.
(6) Preview Area

Printer Properties Dialog Box Description 31

 Printer Driver Functions (Windows)

Profiles Tab

(2)
(1)

(3)

(4) (6)
(5)

(1) Printing Profiles

This list displays the printing settings currently registered in the Profiles tab.
The Current Settings profile contains the settings currently specified in the Main,
Page Setup and Effects tabs. The Default Settings profile contains the factory
default settings.

Printer Properties Dialog Box Description 32

 Printer Driver Functions (Windows)

(2) Details
Displays all the printer settings selected in Printing Profiles.
(3) Description
Displays a description of the printer settings selected in Printing Profiles. You can
enter the description when saving the printer settings.
(4) Add to Profiles...
Click to save the settings currently specified in the Main, Page Setup and Effects
tabs. Select Current Settings in the Printing Profiles list then click this button. The
Add to Profiles dialog box appears.
(5) Retrieve from Profiles
Click to activate registered printer settings. The contents of the Main, Page Setup and
Effects tabs are changed by selecting the printer settings in Printing Profiles and
then clicking this button.
This button is disabled when Current Settings is selected.
(6) Delete
Click to delete unwanted printer settings. Select the unwanted item in the Printing
Profiles list and click the Delete button.
Current Settings and Default Settings cannot be deleted.

Printer Properties Dialog Box Description 33

 Printer Driver Functions (Windows)

Maintenance Tab

(1)

(2) (5)
(3)

(4) (6)
(7)

(8)

(1) Cleaning
Click to start print head cleaning.
(2) Deep Cleaning
Click to start print head deep cleaning.
Use this function only if Cleaning has not improved the print quality.

Printer Properties Dialog Box Description 34

 Printer Driver Functions (Windows)

(3) Print Head Alignment

Aligns the print head. For details on print head alignment, refer to Quick Start Guide.
(4) Nozzle Check
Prints the nozzle check pattern to ensure the print head nozzles are ejecting ink
normally. For details, refer to “Examining the Nozzle Check Pattern”.
(5) Power Off
Click to turn the printer off.
(6) Custom Settings
Click to modify the printer mode. Change the settings in the Custom Setting dialog
box and click Send to change printer mode.
(7) Quiet Mode
Reduces the printing noise. However, the effect may be small, depending on the print
quality setting.
If you use Quiet Mode, the print speed may become slower than normal.
(8) Start Status Monitor...
Click to start the BJ Status Monitor, to check the printer status and the progress of
printing jobs.

Printer Properties Dialog Box Description 35

 Printer Driver Functions (Windows)

BJ Status Monitor Functions

The BJ Status Monitor allows you to check the status of the printer.
If an error occurs, the status monitor indicates the nature of the error and suggests an
appropriate solution. The status monitor also checks the ink tanks and displays a warning
message when the ink is low.

■ Launching the BJ Status Monitor

The BJ Status Monitor launches automatically when data is sent to the printer. When
launched, the BJ Status Monitor appears as an icon on the Task Bar.

1 Click the Canon BJ Status Monitor icon on the Task Bar.

The BJ Status Monitor appears.

BJ Status Monitor Functions 36

 Printer Driver Functions (Windows)

Note ➤ To open the BJ Status Monitor when the printer is not printing, click the
Maintenance tab in the Printer Properties dialog box and click the Start
Status Monitor button.

BJ Status Monitor Functions 37

 Printer Driver Functions (Windows)

■ When errors occur or ink runs low

The BJ Status Monitor is automatically displayed when an error occurs, e.g. if the printer
runs out of paper or ink is low.
In such cases, take the appropriate action as described in the Printer Status tab.
In Windows Me or Windows 98, click the Guide tab and follow the instructions on screen.
When paper has run out: When the ink level is low:

Note ➤ For details on the BJ Status Monitor, select the Help menu and click on the
topic of interest.

BJ Status Monitor Functions 38

 Printer Driver Functions (Windows)

Cancelling a Print Job

To cancel the current print job, first open the BJ Status Monitor.

1 Click the Canon BJ Status Monitor icon on the Task Bar.

2 Click Cancel Printing.

Note ➤ If Cancel Printing is greyed out, press the printer's RESUME/CANCEL

button to terminate the print job.

Cancelling a Print Job 39

 Printer Driver Functions (Windows)

Uninstalling Printer Drivers

Use the Uninstaller to delete any unwanted printer drivers. This allows you to delete all the
files associated with the printer driver at the same time.

1 Click the Start button and select Programs, Canon S820, Uninstall.

Note ➤ For Windows XP, click the Start button and select All Programs, Canon
S820, Uninstall.

2 Click Yes when the confirmation message appears.

3 When all the files have been deleted, click OK.

The deletion of the printer driver is complete.

If a message prompts you to restart your computer, click OK to restart your computer.

Note ➤ In Windows Me or Windows 98, you can also start the Uninstaller by
double-clicking on Uninstall in the Canon S820 folder on the desktop.

Uninstalling Printer Drivers 40

 Printer Driver Functions (Macintosh)

Printer Driver Functions (Macintosh)

• Description of Print Settings

• BJ Print Monitor

• Cancelling a Print Job

• Using the Printer with a Network

• Uninstalling Printer Drivers

41
 Printer Driver Functions (Macintosh)

Description of Print Settings

• Page Setup Dialog Box

• Printer Utility
Dialog Box

• Print Dialog Box

• Detailed Setting Dialog

Box
• Options Dialog Box
• Register Settings
Dialog Box

Description of Print Settings 42

 Printer Driver Functions (Macintosh)

Page Setup Dialog Box

The Page Setup dialog box contains settings for the printed page, such as the size of the
print media, and resizing the printed image. To open the Page Setup dialog box, select
Page Setup from the File menu in your application program.

(1)
(2) (7)
(3)
(10) (8)
(4)
(5)
(6)
(9)

(1) Paper Size

Select the size of the paper for the print job. To enter the size manually, select Custom
1 - Custom 3 and click Custom.
(2) Banner Printing
Select this check box when printing on banner paper.

Description of Print Settings 43

 Printer Driver Functions (Macintosh)

(3) Borderless Printing

The image is printed on the entire paper surface, so that no margins are left on the four
sides of the paper.
The media types available for Borderless Printing are PR-101 and GP-301/GP-301N.
For all other media types, the print quality may decrease.
(4) Amount of Extension
When you select Borderless Printing, the sections that extend beyond the paper are
not printed because the image is enlarged to a size slightly larger than the paper size.
You can use the Amount of Extension slide bar to adjust how much the image
extends beyond the paper.
It is recommended that you normally set the slide bar to the right end.
If you move the slide bar to the left to reduce the extension amount, a border may
appear.
(5) Scale
Specify the scaling percentage to resize the document for printing.
(6) Orientation
Select landscape or portrait printing.
(7) Custom
To specify a custom paper size, click this button to open the Custom dialog box after
selecting Custom 1 to Custom 3 in the Paper Size popup menu. The Custom Dialog
Box allows you to specify the length and width of the paper.
(8) Utilities
Click to open the Printer Utility dialog box for maintenance operations such as print
head cleaning and nozzle check pattern printing, as well as for changing the print
mode.

Description of Print Settings 44

 Printer Driver Functions (Macintosh)

(9) Save Settings

Saves the settings specified in the Page Setup dialog box.
(10) Preview Area
This image allows you to confirm how the document will print with the selected paper
settings.

Description of Print Settings 45

 Printer Driver Functions (Macintosh)

Printer Utility Dialog Box

The Printer Utility dialog box is displayed when you click the Utilities button in the Page
Setup dialog box.

(1)

(2)

(1) Select the function you wish to perform.

(2) Display area showing the various maintenance functions, including cleaning and test
pattern printing. Click the icon to start this function. For further details, refer to
"Routine Maintenance".

➡ Printing the Nozzle Check Pattern

Description of Print Settings 46
 Printer Driver Functions (Macintosh)

➡ Print Head Cleaning

➡ Print Head Deep Cleaning
Note ➤ For information about Print Head Alignment, refer to the Quick Start Guide.

Description of Print Settings 47

 Printer Driver Functions (Macintosh)

Print Dialog Box

The Print dialog box specifies the media type and print settings to be used for your print
job. To open the Print dialog box, select Print from the File menu in your application
program.

(3)
(1) (4)
(5)
(6)
(2)

(1) Media Type

Ensure this setting matches the type of paper media loaded in the printer.
(2) Greyscale Printing
Select to print a greyscale version of a colour document.
(3) Print Mode
Select the icon that most closely resembles your document and required print results.

Description of Print Settings 48

 Printer Driver Functions (Macintosh)

(4) Details...
Allows you to manually set the print quality and colour settings in the Detailed Setting
Dialog Box.
(5) Options...
Specify the output destination, print order and page layout for the document you are
printing.
(6) Apply...
Allows you to register print settings or to implement a previously registered print
setting.

Description of Print Settings 49

 Printer Driver Functions (Macintosh)

Detailed Setting Dialog Box

To open the Detailed Setting dialog box, select Manual in the Print dialog box and
then click Details....

(2)
(1)

(3)

(1) Panel display icons

Click these icons to switch between panels in the Detailed Setting dialog box.

Description of Print Settings 50

 Printer Driver Functions (Macintosh)

(2) Print Quality

Move the slide bar to adjust the balance between print quality and speed. Moving the
bar to the right enhances print quality, and moving it to the left increases printing
speed.
(3) Halftoning
Select either Dither or Diffusion ink dot configurations.

Description of Print Settings 51

 Printer Driver Functions (Macintosh)

■ Special Effects Panel

To display the Special Effects panel, click the Special effects display icon.

(1)
(5)

(2)

(3)
(4)

(1) Simulate illustration

Select the check box to manipulate colour image data to produce illustration effects.
Adjust the brightness of the image with the Contrast slide bar.

Description of Print Settings 52

 Printer Driver Functions (Macintosh)

(2) Monochrome effects

Prints a colour image in a single colour. Select the check box and choose the colour
you wish to use.
(3) Vivid Photo
By using this function, you can reproduce breathtaking sceneries in which colours,
especially blues and greens, appear even more vibrant. A major feature of this
function is its ability to create vivid backgrounds of fields, trees, oceans, and sky, while
maintaining the natural skin tones of people that appear in the images.
(4) Photo Optimizer PRO
Optimises the colour of images taken from a digital camera or scanner. It is especially
effective for images affected by colour imbalance and over- or under exposure.
When printing several images on one printing page, optimisation is usually applied to
each image according to its requirements. However, if the image data has been
manipulated using cut and paste, rotation or other such operations, group optimisation
of all images on the page is recommended. In such cases, select the Apply
Throughout Page check box.
(5) Preview Area

Description of Print Settings 53

 Printer Driver Functions (Macintosh)

■ Colour Panel
To display the Colour panel, click the Colour display icon.

(1)
(2)
(3)
(4)

(5)

(6)

(1) Colour Correction

Select a colour correction method: BJ Standard, ColorSync or None. BJ Standard
is usually the optimum colour correction method for printing with a BJ printer. When
ColorSync is selected, you should also specify the Print Type and Printer Profile
settings.

Description of Print Settings 54

 Printer Driver Functions (Macintosh)

(2) Print Type

For printing that emphasises intermediate colours, select Photo. For printing that
emphasises the brightness of primary colours, select Graphics. For documents that
contain large amounts of a basic colour, select Spot Colour.
(3) Printer Profile
Select optimised colour characteristics (a profile) for the media type and other factors.
(4) Gamma Correction
This function adjusts the colour contrast (not including pure black and white). To adjust
the contrast, select the check box and move the slide bar. Moving the bar to the right
darkens the entire image while increasing contrast in the lighter areas and decreasing
contrast in the darker areas.
(5) Colour Balance
Move the bar for each colour to adjust the balance of colour intensity. Moving the bar
to the right intensifies the colour.
(6) Intensity
Move the slide bar to adjust the print density. Moving the bar to the right increases the
density.

Description of Print Settings 55

 Printer Driver Functions (Macintosh)

Options Dialog Box

To open the Options dialog box, click the Options... button in the Print dialog box.

(1)

(7)
(2)

(3)
(4) (5)
(6)

(1) Layout
Allows you to print two or four pages of a document on a single page, or to enlarge
printing so that a single page spans multiple sheets of paper (Poster Printing). If you
select 2Page/Sheet Printing or 4Page/Sheet Printing, you should also set the Page
Order to specify the document page order for printing. The Border option allows you
to select whether to print a border around the individual document pages.

Description of Print Settings 56

 Printer Driver Functions (Macintosh)

(2) Duplex Printing

The document is printed on both sides of the paper. After printing one side, turn the
ejected page over, and print on the other side.
(3) Fit-to-page Printing
The document is automatically resized to fit the paper size. When using this function,
ensure you correctly specify the Printer Paper Size.
(4) Destination
Select the print output destination. Printer is the usual selection.
To check the layout or other image elements before printing, select Preview. To save
the document as a PICT file, select PICT File.
(5) Print in reverse order
Prints the document starting with the last page.
(6) Print collated pages
Prints multiple copies of the document one copy at a time.
(7) Preview Area

Description of Print Settings 57

 Printer Driver Functions (Macintosh)

Register Settings Dialog Box

To open the Register Settings dialog box, click the Apply... button in the Print dialog box.

(2)
(1) (3)
(4)
(5)

(1) Settings
Displays a list of the registered print settings.
(2) Import
Imports a set of print settings. To use the settings, select the desired settings in the
Settings list and click the Import button.
(3) Apply
Saves the settings currently specified in the Print dialog box. After clicking the button,
enter the name under which the settings are to be saved.
(4) Remove
Deletes unwanted print settings. To delete unwanted settings, select the settings in
Settings and click the Remove button.
(5) Defaults
Restores the print settings selected in Settings to defaults. A check mark appears
next to the selected print settings.

Description of Print Settings 58

 Printer Driver Functions (Macintosh)

BJ Print Monitor

The BJ Print Monitor allows you to check the progress of print jobs.
You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility.

■ Opening the BJ Print Monitor

1 Select Chooser from the Apple Menu.

2 Set Backgrounding to On.

3 After starting a print job, select BJ Print Monitor in the Application Menu.

The BJ Print Monitor launches.

BJ Print Monitor 59
 Printer Driver Functions (Macintosh)

■ BJ Print Monitor Functions

... Click to pause printing of the specified document.

... Click to resume printing.
... Click to cancel printing of the specified document.

Displays the printer status. If an error occurs, instructions on what to do are

displayed.
Displays the printer status and ink status with images.

Displays information about the documents queued for printing.

The BJ Print Monitor allows you to change the print order of documents queued for printing.
To change the print order, place the mouse pointer over the name of the document, hold the
mouse button down while dragging the document name to the new position, then release.
Note, however, that you cannot change the print order of a document already printing.
Note ➤ If you select Print from the File menu, you can print the PICT file saved in
Destination of the Option dialog box.

BJ Print Monitor 60
 Printer Driver Functions (Macintosh)

Cancelling a Print Job

When the BJ Print Monitor is running, you can use it to cancel or suspend the currently
printing job.

1 Select BJ Print Monitor in the Application Menu.

2 Click the name of the print job you wish to cancel, then click .

The document selected in the Print Monitor is deleted from the print list and
the print job is cancelled.

Note ➤ To suspend printing, click the name of the document being printed then
click . To resume printing, click .

Cancelling a Print Job 61

 Printer Driver Functions (Macintosh)

Using the Printer with a Network

The printer can be used with an Ethernet network environment.

Follow the steps described below to connect the printer to the network.

■ Before Setting up the Printer

• Install the printer driver on each network computer that will use the printer.
For information on installation, refer to the Quick Start Guide.
• Use a USB cable to connect the printer to the computer that will function as the print
server.

■ Printer Setup
To use the printer on a network, first set up the print server, then set up each client
machine.

• Print server setup procedure

1 Select Chooser in the Apple Menu.

2 Select Active in AppleTalk.

3 Select the S820 icon, then select the printer name in Connected to:.

Using the Printer with a Network 62

 Printer Driver Functions (Macintosh)

4 Click Share.

5 Confirm that S820 server is selected in Enter new print server name:
then click Send.

6 Confirm that the new print server name has been added to Current print
servers then click Close.

7 Click the close box to close the Chooser.

• Client setup procedure

1 Select Chooser in the Apple Menu.

2 Select Active in AppleTalk.

3 Select the S820 (Server) icon, then select the printer server in Connected
to:.

4 Click the close box to close the Chooser.

Using the Printer with a Network 63

 Printer Driver Functions (Macintosh)

■ Checking Print Status

• Checking print status from the print server
To check the status of a print job from the print server, start the BJ Print Monitor.
Select BJ Print Monitor in the Application Menu.
To close the BJ Print Monitor, select Close Status Window in the File menu.

• Checking print status from a client

To check the status of a print job from a client, start the BJ Status Monitor. Click the BJ
Status Monitor icon in the BJ Extras folder.
To close the BJ Status Monitor, select Quit in the File menu.

• The BJ Print Monitor and BJ Status Monitor

The BJ Print Monitor and the BJ Status Monitor both display a list of information
concerning documents queued for printing. This information includes the document
name, number of pages, number of copies and the time when the print job was
accepted. The total number of queued documents is also displayed.
The BJ Print Monitor allows you to change the print order of the queued documents.

➡ BJ Print Monitor Functions

➡ BJ Status Monitor Functions

Using the Printer with a Network 64

 Printer Driver Functions (Macintosh)

■ BJ Status Monitor Functions

.... Click to pause printing of the specified document.

.... Click to resume printing.
.... Click to cancel printing of the specified document.

Note ➤ • You can determine the owner of a computer by selecting the File Sharing
control panel and checking the Owner Name item.
• If you are using two or more printer servers, you can switch between the
BJ Status Monitor displays. Select Print Server in the File menu, then
select the desired print server and click OK.

Using the Printer with a Network 65

 Printer Driver Functions (Macintosh)

Uninstalling Printer Drivers

When a printer driver is no longer needed, use the Installer to delete, all the program files
associated with it at the same time.

Before proceeding, ensure you save any unsaved files in any currently running applications.

1 Load the Setup Software & User's Guide CD-ROM.

2 Double-click the Printer Driver folder.

3 Double-click the Installer icon.

4 When the Software License Agreement is displayed, click Accept.

5 Select Uninstall from the popup menu and then click Uninstall.

Note ➤ If a warning message appears indicating that other applications are

running:
• Click Cancel and save the document(s) if there are any unsaved
documents open in the other applications.
• Click Continue to continue the uninstall operation.

6 After the uninstall is complete, a message appears prompting you to restart

your computer. Click Restart.

Uninstalling Printer Drivers 66

 Routine Maintenance

Routine Maintenance

• When to Replace Ink Tank and Maintain Print Head

• Replacing an Ink Tank

• Printing the Nozzle Check Pattern

• Print Head Cleaning

• Print Head Deep Cleaning

• Cleaning the Printer

• Transporting the Printer

67
 Routine Maintenance

When to Replace Ink Tank and Maintain Print Head

When an ink tank is empty, it must be replaced.

The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise
you of a low ink level. At this stage, you can still continue to print.

Once an ink tank is empty, the BJ Status Monitor (Windows) or the BJ Print Monitor
(Macintosh) will tell you to replace the ink tank. Attempting to print causes the POWER
lamp to flash four times.

➡ Replacing an Ink Tank

If printing becomes faint or a specific colour is no longer printing, even though there is still
enough ink, the print head nozzles are probably clogged. Follow the procedures below to
clean the nozzles.

➡ Printing the Nozzle Check Pattern

If the print quality is poor

➡ Print Head Cleaning

If the problem remains

➡ Print Head Deep Cleaning

If print head deep cleaning does not resolve the problem, the print head may be worn out.
Contact a Canon service representative.

When to Replace Ink Tank and Maintain Print Head 68

 Routine Maintenance

Replacing an Ink Tank

When replacing an ink tank, check the model number very carefully. The printer will not print
properly if the wrong ink tank is used, or installed in the incorrect position.

With this printer, ink tanks must be installed from the right in the order indicated below.

• Yellow: BCI-6Y
• Magenta: BCI-6M
• Cyan: BCI-6C
• Photo Magenta: BCI-6PM Photo
• Photo Cyan: BCI-6PC Photo
• Black: BCI-6BK

Note ➤ Damage caused by using a refilled cartridge is not covered by the Canon
warranty. Canon recommends using only original Canon ink tanks to
ensure the best quality.

1 Ensure that the printer is on, and then open the front cover.

The print head holder moves to the centre.

Replacing an Ink Tank 69

 Routine Maintenance

2 Remove the empty ink tank.

Push the tab and remove the ink tank.

Do not touch the lock lever; remove only the ink tank.

Important ➤ • Handle ink tanks carefully to avoid staining clothing or the surrounding
area.
• Discard empty ink tanks according to the local laws and regulations
regarding disposal of consumables.

Replacing an Ink Tank 70

 Routine Maintenance

3 Unpack the new ink tank and pull off the orange tape.

Replacing an Ink Tank 71

 Routine Maintenance

4 Remove the orange protective cap from the bottom of the ink tank.

Never press here!

Ink may squirt out of the tank.

Important ➤ • Do not re-attach the protective cap once you have removed it.
• Once you have removed the protective cap, do not touch the open ink
port.

Replacing an Ink Tank 72

 Routine Maintenance

5 Insert the ink tank in the print head holder.

Press on the "PUSH" mark until the ink tank snaps firmly into place.

6 Close the front cover.

The print head holder moves to the right. The ink tank installation process
is now complete.

Note ➤ • To maintain optimal print quality, use an ink tank within six months of first
use.
• Once an ink tank has been used, do not remove it from the printer and
leave it out in the open. An ink tank left out in the open and then
reinstalled in the printer may not function.

Replacing an Ink Tank 73

 Routine Maintenance

Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink sprays normally from the print
head nozzles, and to verify print head alignment. Use this function when printed results are
blurred or the colour is incorrect.

Nozzle check pattern printing can be executed from the Windows and Macintosh printer
drivers, or from the printer itself.

■ Printing the Nozzle Check Pattern from the Printer Drivers

Windows

1 With the printer on, load a sheet of A4 or Letter paper in the printer.

2 Open the Printer Properties dialog box.

➡ Opening the Printer Properties Dialog Box

3 Click the Maintenance tab and then click the Nozzle Check icon.

4 When the confirmation message is displayed, click OK.

➡ Examining the Nozzle Check Pattern

Printing the Nozzle Check Pattern 74
 Routine Maintenance

Macintosh

1 With the printer on, load a sheet of A4 or Letter paper in the printer.

2 Open the Page Setup dialog box.

The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.

3 Click the Utilities button to open the Printer Utilities dialog box.

4 Select Test Print from the pull-down menu, and then click the Nozzle
Check icon.

5 When the confirmation message is displayed, click OK.

➡ Examining the Nozzle Check Pattern

Printing the Nozzle Check Pattern 75

 Routine Maintenance

■ Printing the Nozzle Check Pattern through the Printer

1 With the printer on, load a sheet of A4 or Letter paper in the printer.

2 Hold the RESUME/CANCEL button down until the POWER lamp flashes
twice.

➡ Examining the Nozzle Check Pattern

Printing the Nozzle Check Pattern 76

 Routine Maintenance

■ Examining the Nozzle Check Pattern

The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by the printer.

Lines missing here

indicate the print head
requires cleaning.

Unevenness in these patterns

indicates the print head requires
alignment.

Printing the Nozzle Check Pattern 77

 Routine Maintenance

Print Head Cleaning

Clean the print head if you suspect that the nozzles might be clogged.
Head cleaning can be performed either from the printer drivers or from the printer itself.

Note ➤ Cleaning the head consumes ink, so perform head cleaning only when
necessary.

■ Cleaning the Print Head from the Printer Drivers

Windows

1 Ensure that the printer is on.

2 Open the Printer Properties Dialog Box.

➡ Opening the Printer Properties Dialog Box

3 Click the Maintenance tab and then click the Cleaning icon.

4 When the confirmation message is displayed, click OK.

Print Head Cleaning 78

 Routine Maintenance

Macintosh

1 Ensure the printer is on.

2 Open the Page Setup dialog box.

The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.

3 Click the Utilities button to open the Printer Utility dialog box.

4 Select Cleaning from the pull-down menu, and then click the Cleaning
icon.

5 When the confirmation message appears, click OK.

Note ➤ If the problem remains even after you repeat print head cleaning three
times, perform print head deep cleaning.

Print Head Cleaning 79

 Routine Maintenance

■ Cleaning the Print Head from the Printer

1 Ensure the printer is on.

2 Hold down the RESUME/CANCEL button until the POWER lamp flashes
once.

Now the POWER lamp starts flashing and print head cleaning begins. Do not perform any
other operations until the head cleaning finishes.

After print head cleaning finishes, print the nozzle check pattern to verify that the print head
is clean. If not, repeat print head cleaning. If the head is still not clean after the third
cleaning, perform print head deep cleaning.

➡ Printing the Nozzle Check Pattern

➡ Print Head Deep Cleaning

Print Head Cleaning 80

 Routine Maintenance

Print Head Deep Cleaning

If print quality does not improve by standard print head cleaning, try deep cleaning, which is
a more powerful process. Perform print head deep cleaning from the printer driver.

Note ➤ Print head deep cleaning consumes more ink than standard print head
cleaning, so perform this procedure only when necessary.

Windows

1 Ensure the printer is on.

2 Open the Printer Properties dialog box.

➡ Opening the Printer Properties Dialog Box

3 Click the Maintenance tab and then click the Deep Cleaning icon.

4 When the confirmation message is displayed, click OK.

Print Head Deep Cleaning 81

 Routine Maintenance

Macintosh

1 Ensure the printer is on.

2 Open the Page Setup dialog box.

The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.

3 Click the Utilities button to open the Printer Utility dialog box.

4 Select Cleaning from the pull-down menu, and then click the Deep
Cleaning icon.

5 Click OK.

Now the POWER lamp starts flashing and print head deep cleaning begins. The process
takes one or two minutes to complete, so simply wait until the POWER lamp stops flashing.

After print head deep cleaning finishes, print the nozzle check pattern to verify that the head
is clean. If the print head is still not clean, repeat print head deep cleaning and the nozzle
check pattern printing up to three times. If the problem persists, the print head may be worn
out. Contact a Canon service representative.

➡ Printing the Nozzle Check Pattern

Print Head Deep Cleaning 82
 Routine Maintenance

Cleaning the Printer

During normal printing, ink and small scraps of paper accumulate in the printer. When the
accumulated debris becomes clearly visible, clean the printer by the following procedure.

1 Turn the printer off.

2 Ensure that the POWER lamp is off and unplug the printer.

Caution ➤ Always ensure you unplug the printer before cleaning the printer to avoid
an electric shock.

Cleaning the Printer 83

 Routine Maintenance

3 Open the front cover, and wipe the interior of the printer with a dry cloth.

Wipe away any stray drops of ink, scraps of paper, and dust. Pay special
attention to cleaning the black panel that can easily become dirty. Do not
touch any of the printer's internal components, such as the Ink Absorber.

Warning ➤ Do not use any flammable solvents such as paint thinner, benzene or
alcohol.

Ink Absorber

Black panel

Cleaning the Printer 84

 Routine Maintenance

Transporting the Printer

Pack the printer carefully in its original packing materials.

If you do not have the original packing materials, pack the printer carefully and thoroughly in
protective material and place inside a sturdy box.

1 Turn the printer off.

2 After making sure that the POWER lamp is off, unplug the printer.

Important ➤ Do not unplug the printer while the POWER lamp is lit or flashing to protect
the printer from damage.

Transporting the Printer 85

 Routine Maintenance

3 Remove the paper rest and the paper output tray.

4 Disconnect the printer cable from the computer, and then disconnect the
power cord from the printer.

Transporting the Printer 86

 Routine Maintenance

5 Secure the printer with adhesive tape as shown, and then pack it in a
plastic bag.

Transporting the Printer 87

 Routine Maintenance

6 Attach protective material to both sides of the printer when packing the
printer.

Clearly label the box as "Fragile", if using a transport company.

Transporting the Printer 88

 Printing Media

Printing Media

• Compatible Media Types

• Envelopes

• High Resolution Paper HR-101N

• Glossy Photo Paper GP-301/GP-301N

• High Gloss Photo Film HG-201

• Glossy Photo Cards FM-101

• Photo Paper Pro PR-101

• Photo Paper Pro PC-101S

• Transparencies CF-102

• T-Shirt Transfers TR-201

• Banner Paper

89
 Printing Media

Compatible Media Types

You can use the following types of paper and other media.

■ Size
• Standard paper: From A5 size (148.0 x 210.0 mm / 5.83 x 8.27 in) to legal size (215.9 x
355.6 mm / 8.5 x 14.0 in)
• Non-standard paper: From 90.0 x 120.0 mm to 215.9 x 584.2 mm
(From 3.54 x 4.72 in to 8.5 x 23.0 in)
• Others: Envelopes (European DL and US Com. #10)

Important ➤ Do not use the following types of paper. Using such paper will not only
produce unsatisfactory results, but can also cause the printer to jam or
malfunction.
• Folded, curled or wrinkled paper
• Wet paper
• Paper that is too thin (less than 64 g/m2 / 17 lb)
• Paper that is too thick* (more than 105 g/m2 / 28 lb)
• Picture postcards
• Postcards with an adhered photo or sticker
• Envelopes with a double flap
• Sealed envelopes
• Envelopes with an embossed or treated surface
• Paper with holes (such as loose-leaf paper)
* non-Canon branded paper

Compatible Media Types 90

 Printing Media

■ Weight
64 to 105 g/m2 (17 to 28 lb)
Do not use paper heavier than this (except for supported Canon-brand media), as it
could jam in the printer.

■ Types
The following types of media can be used.
For more information about the media and the printing methods, refer to the specific
sections.

Plain paper: Refer to the Quick Start Guide.

➡ Envelopes
➡ High Resolution Paper HR-101N
➡ Glossy Photo Paper GP-301/GP-301N
➡ High Gloss Photo Film HG-201
➡ Glossy Photo Cards FM-101
➡ Photo Paper Pro PR-101
➡ Photo Paper Pro PC-101S
➡ Transparencies CF-102
➡ T-Shirt Transfers TR-201
➡ Banner Paper
Compatible Media Types 91
 Printing Media

Envelopes

Use either European DL or US Com. #10 size envelopes.

■ Preparation for Printing

1 Press down on all four corners and edges of the envelopes to flatten them
as shown below.

2 If the envelopes are curled, hold the opposite corners and gently bend
them in the opposite direction.

Ensure that the flap of the envelope is perfectly straight.

Envelopes 92
 Printing Media

3 If the leading edge of an envelope is puffed up or curled, use a pen to press

the envelope flat and sharpen the crease.

Press the envelope completely flat,

working from the middle to the edge.

* The above illustrations show a side view of the leading edge of the
envelope.

The envelopes may jam in the printer if they are not completely flat and the
edges are not aligned.

Ensure that no curl or puff exceeds 5 mm (0.2 in).

■ Unsuitable Envelopes
• Envelopes with an embossed or treated surface
• Envelopes with a double flap or pressure seals

Envelopes 93
 Printing Media

■ Loading
• Place envelopes lengthwise with the flap to the left and the address side facing
upwards.
• Set the Paper Thickness Lever to the right.
• Up to 10 envelopes can be loaded at once.

Paper
Thickness
Lever

Note ➤ If even after removing any curl in the envelopes they still will not feed
properly, clean the paper feed roller.
1 Ensure the printer is turned on. If any paper is loaded in the printer,
remove the paper.
2 Hold down the RESUME/CANCEL button; when the POWER lamp
flashes three times, release the RESUME/CANCEL button.

Envelopes 94
 Printing Media

The paper roller will rotate ten times as it cleans.

Repeat this operation three times.
3 Load a sheet of A4 or Letter plain paper in the printer.
4 Hold down the RESUME/CANCEL button; when the POWER lamp
flashes three times, release the RESUME/CANCEL button.
The paper that is loaded in the printer will feed through the printer and
be ejected.
Repeat this operation three times.
If the printer still will not feed envelopes through even after cleaning the
paper feed roller, perform the procedure described in step 4 again.

■ Printer Driver Settings

• Media Type: Envelope
• Page Size: Select either DL Env. or #10 Env. according to the envelope size you
are using.
• Orientation: Landscape

■ Handling of Printed Output

Remove each envelope as it is printed.

■ Printable Area

➡ Printing Area
Envelopes 95
 Printing Media

High Resolution Paper HR-101N

This type of paper provides better colour reproduction than plain paper. It is suitable for
printing business documents that feature graphics, and for photographs.

■ Loading
• Load the paper with the whiter side facing up.
• Set the Paper Thickness Lever to the left.
• Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.

Paper Thickness Lever

Print Side
(Whiter Side)

High Resolution Paper HR-101N 96

 Printing Media

■ Printer Driver Settings

• Media Type: High Resolution Paper
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it
may prevent the next sheet being ejected. In this case, or if the ink takes a long time to
dry, remove each sheet as soon as it is printed.

■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends into
the printable area. Canon recommends that you print within the printing area.

➡ Printing Area

High Resolution Paper HR-101N 97

 Printing Media

Glossy Photo Paper GP-301/GP-301N

This media is still thicker than High Resolution Paper with a glossy printing surface to
produce printouts close to photograph quality.

■ Loading
• Load the paper with the whiter side facing up.
• Set the Paper Thickness Lever to the left.
• Load only one sheet at a time.
• Do not use the loading support sheet provided with the package.

Paper Thickness Lever

Print Side
(Whiter Side)

Glossy Photo Paper GP-301/GP-301N 98

 Printing Media

■ Printer Driver Settings

• Media Type: Glossy Photo Paper
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. two minutes).

■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends into
the printable area. Canon recommends that you print within the printing area.

➡ Printing Area
Note ➤ For photograph and illustration data that you want to print with Borderless
Printing, create the data by using the same size as the paper size, and
paste the data so that it fills the editing screen without leaving any margins.
If you are using an application that allows you to set margins, set the left,
right, top, and bottom margins to 0 mm. For instructions on setting margins,
refer to the user's manual for your application.

Glossy Photo Paper GP-301/GP-301N 99

 Printing Media

High Gloss Photo Film HG-201

This film has an extremely glossy surface, ideal for printing photographs with outstanding
results.

■ Loading
• Load only one sheet at a time.
• Load the film with the cut corner at the upper right.
• If the film is curled, flatten it by curling in the opposite direction.
• Set the Paper Thickness Lever to the left.
Cut Corner

Paper
Thickness
Lever

High Gloss Photo Film HG-201 100

 Printing Media

■ Printer Driver Settings

• Media Type: High Gloss Photo Film
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink dries.

■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends into
the printable area. Canon recommends that you print within the printing area.

➡ Printing Area

High Gloss Photo Film HG-201 101

 Printing Media

Glossy Photo Cards FM-101

This photo-size paper is intended for printing images that cover the entire surface of the
card, without a white border. When printing, use the original application software,
ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh).

■ Loading
• Load the paper with the glossy side facing up.
• Set the Paper Thickness Lever to the left.
• A maximum of 20 sheets can be loaded at once.
• Do not use the loading support sheet provided with the package.

Print Side
Paper
(Glossy Side)
Thickness
Lever

Glossy Photo Cards FM-101 102

 Printing Media

■ Handling of Printed Output

• Do not stack more than 20 sheets in the paper output tray.
• Do not touch the printed surface until the ink dries (approx. two minutes).

Glossy Photo Cards FM-101 103

 Printing Media

Photo Paper Pro PR-101

This is thick paper with a treated surface that enhances gloss and provides superior colour
reproduction. It is ideal for printing high quality photographs. This media is available in A4/
Letter and 4 × 6 sizes.

■ Loading
• Load only one sheet of A4/Letter at a time.
• A maximum of 20 sheets of 4 × 6 size paper can be loaded at once.
• Load the paper with the glossier side facing up.
• Set the Paper Thickness Lever to the left.
Paper Thickness Lever

Print Side
(Glossier Side)

Photo Paper Pro PR-101 104

 Printing Media

■ Printer Driver Settings

• Media Type: Photo Paper Pro
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. 30 minutes).
Colours in dark images may appear indistinct at first, but become clearer after about 30
minutes.
• Images may smudge if you place them in an album before the ink is completely dry. It is
recommended that you allow the ink to dry for 24 hours.
• Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct
sunlight.

■ Storing Printed Output

• Do not store or display printouts in hot, damp or humid conditions.
Never expose them to heat or direct sunlight.
• Store printouts in photo albums, photo frames or presentation binders to protect them
from direct exposure to air or sunlight.
• Do not mount printouts in an adhesive-type album, as you may not be able to remove
them.
• Be aware that some types of clear plastic folders and albums may cause the edges of
the paper to turn yellow.

Photo Paper Pro PR-101 105

 Printing Media

■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends into
the printable area. Canon recommends that you print within the printing area.

➡ Printing Area
Note ➤ For photograph and illustration data that you want to print with Borderless
Printing, create the data by using the same size as the paper size, and
paste the data so that it fills the editing screen without leaving any margins.
If you are using an application that allows you to set margins, set the left,
right, top, and bottom margins to 0 mm. For instructions on setting margins,
refer to the user's manual for your application.

Photo Paper Pro PR-101 106

 Printing Media

Photo Paper Pro PC-101S

Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended
for printing images that cover the entire surface of the card, without a white border. When
printing, use the original application software, ZoomBrowser EX/PhotoRecord (for
Windows) or ImageBrowser (for Macintosh).

■ Loading
• Load the paper with the glossy side facing up.
• Set the Paper Thickness Lever to the left.
• A maximum of 20 sheets can be loaded at once.

Paper
Thickness
Lever Glossy Side

Photo Paper Pro PC-101S 107

 Printing Media

■ Handling of Printed Output

• Do not stack more than 20 sheets in the paper output tray.
• Do not touch the printed surface until the ink is fixed (approx. 30 minutes).
Colours in dark images may appear indistinct at first, but become clearer after about 30
minutes.
• Images may smudge if you place them in an album before the ink is completely dry. It is
recommended that you allow the ink to dry for 24 hours.
• Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct
sunlight.

■ Storing Printed Output

Follow the instructions described in "Photo Paper Pro PR-101".

Photo Paper Pro PC-101S 108

 Printing Media

Transparencies CF-102

This film is ideal for printing presentation material for use with overhead projectors.

■ Loading
• Place one sheet of plain A4 or Letter paper under the transparencies in the sheet
feeder.
• Set the Paper Thickness Lever to the left.
• A maximum of 30 sheets can be loaded at once.
Paper Thickness Lever

Plain Paper

Transparencies

Transparencies CF-102 109

 Printing Media

• Although you can print on either side of CF-102, best results can be obtained by
printing on the side toward which it curls when held by the edge.

Print Side

■ Printer Driver Settings

• Media Type: Transparency
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

• Remove each transparency as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. 15 minutes).

■ Printable Area

➡ Printing Area
Transparencies CF-102 110
 Printing Media

T-Shirt Transfers TR-201

This paper is used to produce iron-on transfers. The image is printed backwards when
Media Type is set to T-Shirt Transfer in the printer driver.

Note ➤ For the customers in the United States, refer to the Quick Start Guide for
instructions on using TR-101 T-shirt transfers.

■ Loading
• Load only one sheet at a time.
• If the T-shirt transfer is curled, flatten it by curling it in the opposite direction.
• Load the paper with the side that does not have green lines facing up.
• Set the Paper Thickness Lever to the right.
Paper Thickness Lever

T-Shirt Transfers TR-201 111

 Printing Media

■ Printer Driver Settings

• Media Type: T-Shirt Transfer
• Page Size: Ensure the setting matches the size set in the application.

■ Handling of Printed Output

• Remove each T-shirt transfer as soon as it is printed.
• The T-shirt transfer should be used as soon as it is printed. Refer to the supplied
instructions for details on how to use this media.

■ Printable Area

➡ Printing Area

T-Shirt Transfers TR-201 112

 Printing Media

Banner Paper

This is long paper that consists of consecutive sheets of A4 or Letter size paper, ideal for
printing long posters or banners (up to six sheets long).

■ Preparation for Printing

• When tearing the banner paper, tear off one more sheet than you actually need to print.
• The maximum length for one print job is six sheets, so if you will be printing on six
sheets, tear off a seven-sheet length.

■ Loading

1 Set the Paper Thickness Lever to the right.

2 Load the banner paper with the printing side facing up. Gently fold the
perforation between the first and second sheets.

Leave the rest of the paper folded up.

Banner Paper 113

 Printing Media

3 Place the printer where the printed banner output can hang over the edge
of the table.

Ensure the ink does not stain the table or floor.

Banner Paper 114

 Printing Media

■ Printer Driver Settings

• Media Type: Plain Paper
• Page Size: When using A4 banner paper: A4
When using letter size banner paper: Letter
• Copies: Must be set to "1" to print correctly.
• In Windows, select Banner Printing for Printing Type on the Page Setup tab.
• On a Macintosh, before creating the document, select Banner Printing in the Page
Setup dialog box.

■ Printable Area

➡ Printing Area

Banner Paper 115

 Troubleshooting

Troubleshooting

• Cannot Install the Printer Driver

• Print Quality is Poor or Contains Errors

• Printer Does Not Start or Stops During Print Jobs

• Paper Does Not Feed Properly or Paper Jams

• The POWER Lamp Flashes Orange

• An Error Message is Displayed on the Screen

• Problems Unique to Windows Windows

• Problems Unique to the Macintosh Macintosh

116
 Troubleshooting

Cannot Install the Printer Driver

■ Follow the installation procedure correctly.

Install the printer driver carefully following the procedures described in the Quick Start
Guide.

If the printer driver was not installed correctly, reinstall it. If you are using Windows,
delete the printer driver before reinstalling it.

➡ Uninstalling Printer Drivers

Note ➤ If the Installer was forcibly terminated due to an error in Windows, Windows
may be unstable and this will prevent the printer driver from being installed.
Restart the computer before reinstalling the printer driver.

■ Close any other applications before installation.

Sometimes the printer driver cannot be installed because another application is running.

Cannot Install the Printer Driver 117

 Troubleshooting

■ If the Installer for the printer driver does not start up automatically when you insert
the Setup Software & User’s Guide CD-ROM, double-click My Computer in the
Windows screen, for Windows XP, click Start and select My Computer, and then
double-click the CD-ROM icon.
Windows

Note ➤ If you are typing in the file name, you must specify the CD-ROM drive letter
and the installation program ("MSetup.exe"). The CD-ROM drive letter is
computer dependent.

■ Confirm that there are no problems with the Setup Software & User’s Guide
CD-ROM.

In Windows, use Windows Explorer to ensure that the CD-ROM can be read. In a
Macintosh, check that the CD-ROM icon is visible. If there is a problem with the
CD-ROM, contact a Canon service representative.

Cannot Install the Printer Driver 118

 Troubleshooting

Print Quality is Poor or Contains Errors

• Cannot Print to End of Job

• Colours are Unclear

• Meaningless Characters or Symbols are Printed

• Printing is Blurred/Colours are Wrong

• Straight Lines are Misaligned

• Printed Paper Curls or Ink Blots

• Back of Paper is Smudged

• Printed Surface is Scratched

• White Streaks

• Colours are Uneven or Streaked

Print Quality is Poor or Contains Errors 119

 Troubleshooting

Cannot Print to End of Job

■ Confirm the Page Size setting matches the size of the paper loaded in the printer.

First, check the Page Size setting in the application.

Then check the Page Size setting in the Printer Properties dialog box for Windows or the
Page Setup dialog box for Macintosh.

Note ➤ When using an ECP printer port in Windows, you may not be able to print
due to the computer environment. For details, refer to "Problems Unique to
Windows".

■ Check the amount of the space on the hard disk.

You may need to increase the amount of free space by deleting any unnecessary files.

Print Quality is Poor or Contains Errors 120

 Troubleshooting

Colours are Unclear

■ Confirm the Media Type setting in the printer driver matches the type of paper
loaded in the printer.

If you are printing a photograph or an illustration from a Windows environment, also

increase Print Quality on the Main tab.
If you are working in a Macintosh environment, select the Photo or Graphic icon for
the Print Mode in the Print dialog box.

■ Confirm the specified ink tank is installed.

When an ink tank runs out of ink, replace it with a new one.

Note ➤ Printed colours may not match screen colours perfectly due to basic
differences in the methods used to produce colours. Colour control settings
and environmental differences can also affect how colours appear on the
screen.

Print Quality is Poor or Contains Errors 121

 Troubleshooting

Meaningless Characters or Symbols are Printed

■ If the problem only occurs when printing a specific document, try editing the
document and then printing it.

If this does not resolve the problem, there may be a problem with your application
program.

Print Quality is Poor or Contains Errors 122

 Troubleshooting

Printing is Blurred/Colours are Wrong

■ If a specific colour does not print, check whether the corresponding ink tank is
empty. Replace if necessary.

■ Print the nozzle check pattern to ensure that ink is output correctly.

If the nozzle check pattern does not print correctly, clean the print head.

➡ Printing the Nozzle Check Pattern

➡ Print Head Cleaning
If the problem is not resolved after cleaning the print head several times, the print head
may be worn out. Contact a Canon service representative.

Note ➤ Always ensure you dispose of the protective cap and protective tape from a
print head.

■ Ensure you are printing on the correct side of the media.

You can only print on one side of certain media.

Print Quality is Poor or Contains Errors 123

 Troubleshooting

Straight Lines are Misaligned

■ Align the print head.

Ensure you align the print head every time you install a new print head.

Windows

1 Open the Printer Properties dialog box.

2 Click the Maintenance tab.

3 Click Print Head Alignment.

Follow the instructions on the screen.

Print Quality is Poor or Contains Errors 124

 Troubleshooting

Macintosh

1 Open the Page Setup dialog box.

2 Click Utilities.

3 Select Test Print from the pull-down menu, and then click Print Head
Alignment.

Follow the instructions on the screen.

Print Quality is Poor or Contains Errors 125

 Troubleshooting

■ In the printer driver settings, select a higher print quality setting.

Windows

1 Open the Printer Properties dialog box.

2 On the Main tab, click High for the Print Quality setting.

Macintosh

1 Open the Print dialog box.

2 For Print Mode, select Manual and then click Details.

3 Click the Quality icon and then drag the Print Quality slide bar to the Fine
end.

Print Quality is Poor or Contains Errors 126

 Troubleshooting

Printed Paper Curls or Ink Blots

■ Use high resolution paper or photo paper to print images that require a lot of ink
(i.e. pictures with intense colours or photographs).

■ Reduce the Intensity setting in the printer driver and try printing again.

Windows

1 Open the Printer Properties dialog box.

2 On the Main tab, select Manual for Colour Adjustment, and then click
Set.

3 Drag the Intensity slide bar to adjust the intensity.

Print Quality is Poor or Contains Errors 127

 Troubleshooting

Macintosh

1 Open the Print dialog box.

2 For Print Mode, select Manual and then click Details.

3 Click the Colour icon and then drag the Intensity slide bar to set the
intensity.

Print Quality is Poor or Contains Errors 128

 Troubleshooting

Back of Paper is Smudged

■ If the next page prints before the ink is dry, enable the Pause Page printer driver
setting.

You can either remove each printed sheet from the output tray as soon as it is printed,
or adjust the Ink Drying Wait Time to pause after each sheet has printed.

Windows

1 Open the Printer Properties dialog box.

2 Click the Maintenance tab.

3 Click Custom Settings to open the Custom Settings dialog box.

4 Drag the Ink Drying Wait Time slide bar, and then click Send.

Print Quality is Poor or Contains Errors 129

 Troubleshooting

Macintosh

1 Open the Page Setup dialog box.

2 Click the Utilities button.

3 Select Custom Settings from the pull-down menu.

4 Select Pause between pages., and then click Send.

■ You may need to clean some internal parts of the printer. Follow the procedure
below.

1 Load sheets of A4 or Letter plain paper in the printer.

2 Hold down the RESUME/CANCEL button until the POWER lamp flashes
three times, and release the button.

3 Repeat this operation until there are no more smudges on the test page.

Print Quality is Poor or Contains Errors 130

 Troubleshooting

Printed Surface is Scratched

■ Ensure you are using suitable paper.

• The paper weight must be less than 105 g/m2 (28 lb).

If you use non-Canon brand paper heavier than 105 g/m2 (28 lb), the print head may
scratch the printed surface.
Clean the print head first and print with the correct paper.

• The paper must not be curled.

This problem can be resolved by simply turning the paper over.

■ Before starting Borderless Printing, check the paper that you are using.

With Borderless Printing, the print quality may decrease or smudging may occur at the
top and bottom edges of the paper.
Use Photo Paper Pro or Glossy Photo Paper. If smudging still occurs, set the Paper
Thickness Lever to the right and try printing again.

■ When printing on thick paper, set the paper thickness lever to the " " mark.

This widens a gap between the print head and the paper. If the paper is scratched even
when printing on plain paper, also try this.

Print Quality is Poor or Contains Errors 131

 Troubleshooting

■ Reduce the Intensity setting in the printer driver and try printing again.

When printing an image with high intensity, the paper may absorb too much ink and
become wavy. This may cause the printed surface to become scratched.

Windows
1 Open the Printer Properties dialog box.

2 On the Main tab, select Manual for Colour Adjustment, and then click
Set.

3 Drag the Intensity slide bar to adjust the intensity.

Macintosh
1 Open the Print dialog box.

2 For Print Mode, select Manual and then click Details.

3 Click the Colour icon and drag the Intensity slide bar to set the intensity.

■ Ensure you are printing within the recommended printing area.

➡ Printing Area
Print Quality is Poor or Contains Errors 132
 Troubleshooting

White Streaks

■ Print the nozzle check pattern to check the ink output.

If a specific colour does not print in the nozzle check pattern, clean the print head.

➡ Printing the Nozzle Check Pattern

➡ Print Head Cleaning
The problem can also be resolved by aligning the print head. For details on print head
alignment, refer to "Straight Lines are Misaligned".

Print Quality is Poor or Contains Errors 133

 Troubleshooting

Colours are Uneven or Streaked

■ Increase the print quality setting in the printer driver settings.

Windows

1 Open the Printer Properties dialog box.

2 On the Main tab, click High for the Print Quality setting.

Macintosh

1 Open the Print dialog box.

2 For Print Mode, select Manual and then click Details.

3 Click the Quality icon and then drag the Print Quality slide bar to the Fine
end.

Print Quality is Poor or Contains Errors 134

 Troubleshooting

■ Set the halftoning method to Diffusion in the printer driver settings.

Windows

1 Open the Printer Properties dialog box.

2 On the Main tab, select Custom for the Print Quality setting, and click Set.

3 Click Diffusion for the Halftoning setting.

Macintosh

1 Open the Print dialog box.

2 For Print Mode, select Manual and then click Details.

3 Click the Quality icon and then click Diffusion for the Halftoning setting.

Print Quality is Poor or Contains Errors 135

 Troubleshooting

Printer Does Not Start or Stops During Print Jobs

• Printing Does Not Start

• Printing Stops Before It is Completed

• Printer Moves But Does Not Print

• Print Head Holder Does Not Move to the Centre

Printer Does Not Start or Stops During Print Jobs 136

 Troubleshooting

Printing Does Not Start

■ Ensure the printer is turned on.

If the POWER lamp is off, press the POWER button.

If the POWER lamp is flashing green, the printer is initialising. Wait until the POWER
lamp stops flashing.

Note ➤ When printing a large amount of data such as a photo or graphics, it takes
longer than usual to begin printing. While the POWER lamp is flashing, the
computer processes the data and sends it to the printer. Simply wait until
the processing is completed.

■ Ensure the printer is securely connected to the computer.

Note ➤ If you are using a switch box or other device, remove and reconnect the
printer directly to the computer. Try printing again.
If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and
try printing again.

Printer Does Not Start or Stops During Print Jobs 137

 Troubleshooting

■ Ensure the correct printer driver is selected.

In Windows, ensure that Canon S820 is selected in the Print dialog box.
In Macintosh, ensure that S820 is selected in the Chooser.

Note ➤ In Windows, you can set the Canon S820 as the default printer.

■ Ensure the printer port is set correctly. Windows

If using a parallel interface printer cable, set "LPT1" as the printer port.
If using a USB cable, set "USBPRNnn" or "USBnnn" ("n" represents a number) as the
printer port.

1 Open the Printer Properties dialog box from the Start menu.

➡ Opening the Printer Properties dialog box directly from the Start
menu

2 Click the Details tab (or Ports tab) and set the printer port.

Printer Does Not Start or Stops During Print Jobs 138

 Troubleshooting

Printing Stops Before It is Completed

■ Check the status of the POWER lamp.

When the POWER lamp is flashing green, the printer is processing data. Printing a large
amount of data such as a photo or graphics takes time for the computer to process the
data, during which the printer may appear to not be functioning.

In addition, when continuously printing material that uses a large amount of black ink on
plain paper, the printer will sometimes pause. In either case, simply wait until the
processing is completed.

■ Halt the print job and turn the printer off for at least 15 minutes to cool the print
head down.

The print head can overheat when continuously printing for long time. To protect the print
head, the printer will sometimes pause automatically at a line break before resuming.
In this event, interrupt the print job at a convenient time and turn the printer off for at least
15 minutes.

Furthermore, when continuously printing graphics or photos with intense colours,

printing may stop to protect the print head. In this case, printing will not resume. Turn the
printer off and wait for at least 15 minutes.

Caution ➤ Inside the printer, the area around the print head can become extremely
hot. Do not touch the print head or nearby components.

Printer Does Not Start or Stops During Print Jobs 139

 Troubleshooting

Printer Moves But Does Not Print

■ Check the ink tanks. If empty, replace them.

■ Ensure that the ink tanks snap into place when you install them.

■ If there is plenty of ink but the printer does not print, clean the print head.

After cleaning the print head, print the nozzle check pattern to check that ink is being
output normally.

➡ Print Head Cleaning

➡ Printing the Nozzle Check Pattern
If the problem is not resolved by cleaning the print head several times, the print head may
be worn out. Contact a Canon service facility.

■ Check the protective tape has been removed from the print head.

Ensure that you align the print head after removing the tape and reinstalling the print
head.
For details on print head alignment, refer to "Straight Lines are Misaligned".

Printer Does Not Start or Stops During Print Jobs 140

 Troubleshooting

Print Head Holder Does Not Move to the Centre

■ Ensure the printer is turned on.

The print head holder will not move unless the power is on. If the POWER lamp is off,
close the front cover and turn the power on.

If the POWER lamp is flashing green, the printer is initialising.

When the POWER lamp stops flashing, open the front cover again.

■ If the front cover has been left open for a while, close and reopen it.

If the front cover is left open for more than 10 minutes, the print head holder moves to the
right to prevent the print head from drying out. Close and reopen the front cover to return
the holder to the centre.

Printer Does Not Start or Stops During Print Jobs 141

 Troubleshooting

Paper Does Not Feed Properly or Paper Jams

• Paper Does Not Feed Properly

• Paper Jams

Paper Does Not Feed Properly or Paper Jams 142

 Troubleshooting

Paper Does Not Feed Properly

■ Confirm the paper conditions.

• If non-Canon brand media, the paper is not too thick (less than 105g/m2 / 28 lb).

• The number of sheets loaded does not exceed the recommended level.

• The paper is not creased, curled or wrinkled.

➡ Compatible Media Types

■ Ensure that the left edge of the paper just touches the paper guide.

■ When printing envelopes, refer to "Envelopes" in "Printing Media," and prepare

the envelopes before printing.

Once you have prepared the envelopes, load them in the printer in portrait orientation. If
the envelopes are placed in landscape orientation, they may not feed properly.

■ When using transparencies, load one sheet of plain paper in the printer first, and
then place the transparencies on top of it.

The last transparency may not feed properly unless there is a sheet of plain paper
beneath it.

Paper Does Not Feed Properly or Paper Jams 143

 Troubleshooting

Paper Jams
Remove the paper according to the following procedure.

1 Slowly pull the paper out, either from the sheet feeder or from the paper
output slot, whichever is easier.

If the paper tears and a piece remains inside the printer, open the front
cover and remove it.

If you cannot pull the paper out, press the POWER button twice to eject the
paper automatically.

2 After removing all paper, close the front cover.

3 Reload the paper into the printer and press the RESUME/CANCEL button.

Note ➤ When reloading the paper into the printer, refer to "Paper Does Not Feed
Properly" to confirm that you are using the correct paper and are loading it
into the printer correctly.

Paper Does Not Feed Properly or Paper Jams 144

 Troubleshooting

The POWER Lamp Flashes Orange

An error has occurred in the printer. The number of flashes indicates the type of error, as
outlined below. Check the cause and take the appropriate action.

■ Two flashes: Out of paper, paper jam or paper feed error

Replace the paper correctly and press the RESUME/CANCEL button.

If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL
button.

■ Three flashes: Paper jam

If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button.

➡ Paper Jams
■ Four flashes: Empty ink tank

One of the ink tanks is empty. Replace it.

➡ Replacing an Ink Tank

The POWER Lamp Flashes Orange 145

 Troubleshooting

■ Six flashes: No print head installed

Install a print head.

■ Seven flashes: Defective print head

Remove and reinstall the print head.

Also, ensure that the protective tape has been removed. If reinstalling the print head
does not resolve the problem, replace it with a new one.

■ Eight flashes: Waste ink tank almost full

The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight
flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL
button to cancel the error so you can continue printing. Before the waste ink tank
becomes completely full, contact a Canon service representative to have the waste ink
tank replaced.

Note ➤ Canon recommends to call for service as soon as this error occurs. Once
the waste ink tank becomes completely full, printing will be no longer
possible.

The POWER Lamp Flashes Orange 146

 Troubleshooting

■ POWER lamp flashes alternate green and orange:

An error that requires contacting a Canon service representative may have
occurred.

Turn the printer off and unplug the printer from the power supply. Plug the printer back in
and turn the printer back on.
If the problem remains, contact a Canon service representative.

The POWER Lamp Flashes Orange 147

 Troubleshooting

An Error Message is Displayed on the Screen

• Error Writing to LPT1 or USBxxx Windows

• Application Error or General Protection Fault Windows

• Other Error Messages Windows

• Other Error Messages Macintosh

An Error Message is Displayed on the Screen 148

 Troubleshooting

Error Writing to LPT1 or USBxxx Windows

■ Ensure the printer is turned on.

If the POWER lamp is off, turn the printer on.

If the POWER lamp is flashing green, the printer is initialising. Wait until the POWER
lamp stops flashing.

■ Ensure the printer is securely connected to the computer.

Note ➤ If you are using a switch box or other devices, remove and reconnect the
printer directly to the computer and try printing again.
If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and
try printing again.

■ If spooling is enabled, disable it to send the print data directly to the printer and try
printing again.

1 Open the Printer Properties dialog box from the Start menu.

➡ Opening the Printer Properties dialog box directly from the Start
menu

An Error Message is Displayed on the Screen 149

 Troubleshooting

2 On the Details tab, click Spool Settings and then select Print directly to
printer.

■ Verify the printer port status.

Note ➤ Verify your printer port status on the Device Manager.

For information on the verification operation or correcting errors, refer to the
Windows manual.

■ Ensure that the printer port setting corresponds to the printer interface
connection.

Open the Printer Properties dialog box from the Start menu, and click the Details tab (or
Ports tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port
field, the parallel port is selected. If USBPRNnn (Canon S820) or USBnnn (Canon
S820) ("n" represents a number) is displayed, the USB port is selected.

➡ Opening the Printer Properties dialog box directly from the Start
menu

If the setting is incorrect, shut down Windows, turn off the printer and either connect the
printer to the interface selected in the printer driver, or install the correct printer driver
corresponding to the interface.

An Error Message is Displayed on the Screen 150

 Troubleshooting

■ There may be a problem in the printer driver. Uninstall the printer driver and
reinstall it.

➡ Uninstalling Printer Drivers

If the printer is connected to the USB interface, follow the procedure “Notes on Handling
the USB Interface (for Windows Users)” in the Quick Start Guide.

■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver
port to FILE as follows.

1 Click the Start button, then click Settings and Printers.

2 Display the WPS or CAPT driver properties, and click the Details tab.

3 Change the Print to the following port field to FILE.

An Error Message is Displayed on the Screen 151

 Troubleshooting

Application Error or General Protection Fault Windows

■ Ensure the application program you are using is intended for your operating
system.

For example, if you attempt to print with a Windows 3.1 application under Windows 98,
the application may not function correctly and an error may occur.
Use an application program intended for your operating system.

■ If other applications are running, close them to increase available memory and try
printing again.

■ Ensure that enough memory is allocated to the application.

Refer to the memory requirements of your application.

An Error Message is Displayed on the Screen 152

 Troubleshooting

■ Check the amount of free space on the hard disk.

You may need to increase the amount of free space by deleting any unnecessary files.

■ If the problem only occurs when printing a specific document, try editing the
document and then printing it.

If this resolves the problem, there may have been a problem in the original document. If
the same problem occurs with the edited document, contact the manufacturer of your
application.

■ There may be a problem in the printer driver. Uninstall the printer driver and
reinstall it.

If the printer is connected to the USB interface, follow the procedure “Notes on Handling
the USB Interface (for Windows Users)” in the Quick Start Guide.

➡ Uninstalling Printer Drivers

An Error Message is Displayed on the Screen 153

 Troubleshooting

Other Error Messages Windows

■ If the BJ Status Monitor is displayed, follow the instructions on screen.

If an error occurs during printing, the BJ Status Monitor displays the error on the Printer
Status tab. Follow the instructions on screen.

In Windows Me, Windows 98 or Windows 95, click the Guide tab for action to be taken in
response to the error.

An Error Message is Displayed on the Screen 154

 Troubleshooting

■ If one of the following messages is displayed outside of the BJ Status Monitor:

Could not spool successfully due to insufficient disk space

Increase the amount of free space on the disk by deleting any unnecessary files.

Could not spool successfully due to insufficient memory

Increase available memory by closing any other applications currently running.

Printer driver could not be found

Uninstall the printer driver and reinstall it.

➡ Uninstalling Printer Drivers

Background printing failed (Windows Me/Windows 98/Windows 95 only)
Restart Windows and try printing again.

Could not print [application name] – [file name]

Try printing again once the current job is finished.

An Error Message is Displayed on the Screen 155

 Troubleshooting

Other Error Messages Macintosh

■ If a message with the format "Error No.: Xn" (where "X" represents a letter and "n"
represents a number) is displayed:

Error No.: X202

Not enough memory for printing. Increase available memory by closing any other
applications currently running.

Error No.: X203

There is a problem with the printer driver. Uninstall the printer driver and reinstall it.

Error No.: X300

➡ Uninstalling Printer Drivers

Ensure the power is on, and that the printer and the computer are securely connected. If
the problem remains, verify the Chooser setting.

1 In the Apple menu, select Chooser.

2 Click the S820 icon and ensure S820 is selected as the connected
destination.

If it is not selected, select it.

If the problem remains, delete all unnecessary documents from the Extensions and
Control Panels folder.

An Error Message is Displayed on the Screen 156

 Troubleshooting

Problems Unique to Windows Windows

• The BJ Status Monitor is Not Displayed

• Cannot Print in Background (Windows Me/Windows 98/Windows 95 only)

• Cannot Print Normally

Problems Unique to Windows 157

 Troubleshooting

The BJ Status Monitor is Not Displayed

■ Ensure "Enable bi-directional support for this printer" is selected.

1 Open the Printer Properties dialog box from the Start menu.

➡ Opening the Printer Properties dialog box directly from the Start
menu

2 On the Details tab (or Ports tab), click Spool Settings and select "Enable
bi-directional support for this printer" (or "Enable bi-directional support").

■ If the printer is connected to the parallel interface, ensure the printer cable
supports bi-directional communication.

The BJ Status Monitor is displayed only when the computer and cable support bi-
directional communication. If you do not know whether your computer and printer cable
support bi-directional communication, contact your dealer or computer manufacturer.

Problems Unique to Windows 158

 Troubleshooting

Cannot Print in Background (Windows Me/Windows 98/

Windows 95 only)

■ Check the amount of free space on the hard disk.

Background printing requires a certain amount of disk space. You may need to delete
unnecessary files, or disable background printing.

■ Ensure that background printing is enabled.

1 Open the Printer Properties dialog box.

➡ Opening the Printer Properties Dialog Box

2 On the Page Setup tab, click Printer control... and select Background
Printing.

Problems Unique to Windows 159

 Troubleshooting

Cannot Print Normally

■ When the printer port is set to "ECP", cancel ECP mode and then try printing
again.

Sometimes ECP mode disrupts normal printing.

1 Open the Printer Properties dialog box.

2 Click the Maintenance tab.

3 Click Custom Settings to open the Custom Setting dialog box.

4 Clear the Set printer to ECP mode check box, and then click Send.

5 Turn the printer off and back on again.

Problems Unique to Windows 160

 Troubleshooting

■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver
port to FILE as follows.

The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing
Technology) driver may disrupt normal printing.

1 Click the Start button, then click Settings and Printers.

For Windows XP, click Start and select Settings, Control Panel, and then
Printers.

2 Display the WPS or CAPT driver properties, and click the Details tab.

3 Change the Print to the following port field to FILE.

Problems Unique to Windows 161

 Troubleshooting

Macintosh
Problems Unique to the Macintosh

• Jagged Text/Graphics, or Banded Gradations

• Cannot Print in Background

Problems Unique to the Macintosh 162

 Troubleshooting

Jagged Text/Graphics, or Banded Gradations

■ Ensure your application supports Quick Draw.

If you are using a PostScript-compatible application, printed text and lines may appear
jagged and gradations may appear banded. As S820 is not a PostScript printer but a
Quick Draw printer, use an application compatible with Quick Draw for printing.

Problems Unique to the Macintosh 163

 Troubleshooting

Cannot Print in Background

■ Ensure background printing is enabled.

1 In the Apple menu, select Chooser.

2 Click Backgrounding on.

■ Check the amount of free space on the hard disk.

Background printing requires a certain amount of disk space.

You may need to remove unnecessary files, or disable background printing.

Problems Unique to the Macintosh 164

 Appendices

Appendices

• For Faster Printing Windows

Macintosh

165
 Appendices

For Faster Printing Windows

The USB interface provides the quickest printing with Windows Me, Windows 2000 and
Windows 98. Refer to the Quick Start Guide for USB connection details.

When using the parallel printer interface, use the ECP data transfer mode for faster printing.

Note ➤ The ECP mode may not speed up printing on some computers.

1 To enable the ECP mode, first confirm the following:

• The printer and computer are connected with a parallel printer cable.
• The printer driver has been installed.
• The printer port of the computer supports the ECP mode.
• The parallel port is set to ECP mode in the BIOS settings.

Note ➤ Refer to your computer manual for details on printer port specifications and
BIOS settings.

2 Open the Printer Properties dialog box from the Start menu.

➡ Opening the Printer Properties dialog box directly from the Start
menu

For Faster Printing 166

 Appendices

3 Click the Maintenance tab and click the Custom Settings icon.

4 Select the Set printer to ECP mode check box and click Send.

For Faster Printing 167

 Appendices

Note ➤ • Some computers may have problems printing in the ECP mode.
In this case, clear the Set printer to ECP mode check box in the screen
above, and click Send. Turn the printer off and back on to cancel the ECP
mode.
• With Windows 95, a problem may remain after you cancel the ECP mode
setting. See also “Unable to Print from the Canon BJ Printer Port” in the
on-line Help.

For Faster Printing 168

 Specifications

Specifications

Printing method:
Bubble Jet on-demand

Printing resolution:
2400 (horizontal) × 1200 (vertical) dpi. max.

Print speed (printing with Canon standard pattern):

Black printing Fast (Draft): 4 ppm
Standard: 3.5 ppm
Colour printing Fast (Draft): 4 ppm
Standard: 2.4 ppm
Photo printing (PR-101 A4) High (Fine): 0.47 ppm

Print direction:
Bi-directional

Print width:
203.2 mm/8.0 in max.
(for borderless printing: 216.0mm/8.5 in)

Resident print control mode:

Canon extended mode

169
 Specifications

Receive buffer:
80 KB

Interface (parallel):
IEEE1284-compatible

Interface (USB):
USB 1.1-compatible

Interface connector (parallel):

Amphenol 57-40360 or equivalent

Interface connector (USB):

USB standard Series B receptacle (USB interface)

Recommended printer cable (parallel):

Material: AWG28 or larger
Type: Twisted-pair shielded cable
Length: Up to 2.0 m (6.5 ft)
Connectors: Amphenol 57-30360 or equivalent

Recommended printer cable (USB):

Material: AWG28 (data wiring pair) or AWG20 to 28 (distribution pair)
Type: Twisted-pair shielded cable
Length: Up to 2.0 m (6.5 ft)
Connectors: USB standard Series B pluggable

170
 Specifications

Acoustic noise level:

Approx. 37 dB (A) (in the best quality mode)

Operating environment:
Temperature: 5 to 35˚C (41 to 95˚F)
Humidity: 10 to 90%RH (no condensation)

Storage environment:
Temperature: 0 to 35˚C (32 to 95˚F)
Humidity: 5 to 90% RH (no condensation)

Power supply:
Europe AC 230 V±10%, 50 Hz
USA/Canada AC 120 V, 60 Hz
Australia AC 240 V, 50 Hz

Power consumption:
Standby: 3W
Printing: 24 W

Dimensions (without a paper rest and paper output tray):

430 (W) × 294 (D) × 177 (H) mm
16.9 (W) × 11.6 (D) × 7.0 (H) in

Weight:
Approx. 5.2 kg (11 lb.)

171
 Specifications

■ Feed method:
Continuous feed through auto sheet feeder
For Plain Paper, Envelopes, High Resolution Paper,
Glossy Photo Paper, High Gloss Photo Film,
Glossy Photo Cards, Photo Paper Pro,
Transparencies, T-shirt Transfers, Banner Paper

■ Sheet feeder capacity:

Plain Paper (75 gsm) 100 sheets max.
High Resolution Paper 80 sheets max.
Envelopes 10 pieces max.
Glossy Photo Paper 1 sheet
High Gloss Photo Film 1 sheet
Glossy Photo Cards 20 sheets max.
Photo Paper Pro PR-101 1 sheet
Photo Paper Pro PC-101S 20 sheets max.
Transparencies 30 sheets max.
T-Shirt Transfers 1 sheet
Banner Paper 1 sheet

172
 Specifications

■ Ordinary print media:

Regular size: A4, A5, B5, 4" × 6", Letter, Legal, European DL, US Com.#10

Custom size: width: 90.0 to 215.9 mm (3.54 to 8.5 in)

height: 120.0 to 584.2mm (4.72 to 23.0 in)

Weight: 64 to 105 g/m2 (17 to 28 lb) for non-Canon brand media

Canon Special media:

High Resolution Paper HR-101N
Glossy Photo Paper GP-301/GP-301N
High Gloss Photo Film HG-201
Glossy Photo Cards FM-101
Photo Paper Pro PR-101
Photo Paper Pro PC-101S
Transparencies CF-102
T-Shirt Transfers TR-201
Banner Paper

173
 Specifications

■ Graphic image printing:

Data format: Canon extended mode: Raster image format

Resolution: Canon extended mode: 600, 1200, 2400 dpi

■ Print Head:
Black, Photo Cyan, Photo Magenta, Cyan, Magenta, Yellow: 256 nozzles (1200 dpi)

■ Ink Tanks:
Capacity (page):
Black (BCI-6BK) approx. 620*1, approx. 1150*2
Cyan (BCI-6C) approx. 980*2
Magenta (BCI-6M) approx. 740*2
Yellow (BCI-6Y) approx. 480*2
Photo Cyan (BCI-6PC Photo) approx. 430*2
Photo Magenta (BCI-6PM Photo) approx. 280*2

*1 1500 characters per page, normal text, at standard and plain paper mode with
Windows Me/Windows 98/Windows 95
*2 Based on printing the ISO JIS-SCID No.5 pattern selecting Print a top-quality
photo and plain paper in the Print Advisor dialog box with Windows Me/
Windows 98

174
 Specifications

■ Printer driver operating environment:

Windows IBM PC/AT-compatible computer running on Windows XP, Windows Me,

Windows 2000, Windows 98, Windows NT 4.0 or Windows 95.
Macintosh Macintosh computer equipped with a USB interface and Mac OS.8.6 or 9.x.

■ Hard disk space:

Approx. 15 MB to install on Windows Me, Windows 98 and Windows 95, 30 MB on
Mac OS, or approx. 25 MB on Windows XP, Windows 2000 and Windows NT4.0
(including temporary files)

Note ➤ When connecting printer and computer through USB interface, use the
system under the following operating environment.

Windows Computer in which Windows XP, Windows Me, Windows 2000 or Windows
98 was preinstalled by the computer manufacturer on purchase (including
models with preinstalled Windows 98 that was upgraded to Windows XP,
Windows Me or Windows 2000).
Macintosh Macintosh computer that is equipped with a USB interface and Mac OS 8.6
or 9.x, which was preinstalled by the computer manufacturer on purchase

Specifications subject to change without prior notice.

175
 Specifications

■ Printing Area
To ensure the best print quality, the printer allows a margin along each edge of
media.

Printing area (dark blue): Canon recommends that you print within this area.
( )

Printable area (light blue): The area where it is possible to print. However, printing
in this area can adversely affect the print quality or the
paper feed precision. ( )

➡A4, B5, A5, 4" x 6"

➡Letter, Legal
➡Envelopes
➡Banner Paper

176
 Specifications

A4, B5, A5, 4" x 6"

Size Printable Area (width x height)

A4 203.2 × 289.0 mm / 8.0 × 11.4 in
B5 175.2 × 249.0 mm / 6.9 × 9.8 in
A5 141.2 × 202.0 mm / 5.6 × 7.9 in
4" x 6" 94.8 × 144.4 mm / 3.7 × 5.7 in

Note ➤ When printing on PR-101 and GP-301/GP-301N, selection of "Borderless

Printing" enables you to make prints with no margins. However, borderless
printing may cause the top and bottom edges of paper to decrease in print
quality or become soiled.
3.0 mm / 0.12 in

30.5 mm / 1.2 in

Recommended printing area

Printable area

21.5 mm / 0.84 in
5.0 mm / 0.2 in

3.4 mm / 0.13 in 3.4 mm / 0.13 in

177
 Specifications

Letter, Legal

Size Printable Area (width x height)

Letter 203.2 × 271.4 mm / 8.0 × 10.7 in
Legal 203.2 × 347.6 mm / 8.0 × 13.7 in

Note ➤ When printing on PR-101 and GP-301/GP-301N, selection of "Borderless

Printing" enables you to make prints with no margins. However, borderless
printing may cause the top and bottom edges of paper to decrease in print
quality or become soiled.
3.0 mm / 0.12 in

30.5 mm / 1.2 in

Recommended printing area

Printable area

21.5 mm / 0.84 in
5.0 mm / 0.2 in

6.4 mm / 0.25 in 6.3 mm / 0.25 in

178
 Specifications

Envelopes

Size Printable Area (width x height)

European DL 190.5 × 103.2 mm / 7.5 × 4.1 in
US Com. #10 211.8 × 98.0 mm / 8.3 × 3.9 in

3.4 mm / 0.13 in

Printable area
3.4 mm / 0.13 in

3.0 mm / 0.12 in 26.5 mm / 1.04 in

179
 Specifications

Banner Paper

Size Printable Area (width x height)

Banner Paper A4: 203.2 × 1774.0 mm / 8.0 × 69.8 in
Letter: 203.2 × 1668.4 mm / 8.0 × 65.7 in

30.5 mm / 1.2 in 5.0 mm / 0.2 in

3.0 mm / 0.12 in

3.4 mm / 0.13 in

Min. 2 sheets
3.4 mm / 0.13 in Max. 6 sheets

Recommended printing area

Printable area

180
 Index

Index

A
Application Error 152
B
Background printing (Macintosh) 59
Background printing (Windows) 159
Banner Paper 113
BCI-6BK 69
BCI-6C 69
BCI-6M 69
BCI-6PC Photo 69
BCI-6PM Photo 69
BCI-6Y 69
BJ Print Monitor (Macintosh) 59
BJ Status Monitor (Macintosh) 65
BJ Status Monitor (Windows) 36, 154, 158
Booklet Printing 26
Borderless Printing 26, 44
C
Cancelling a Print Job (Macintosh) 61

181
 Index

Cancelling a Print Job (Windows) 39

CAPT driver 151, 161
Chooser (Macintosh) 59
Cleaning 34, 46, 78
Cleaning the Printer 83
Client (Macintosh) 63
Compatible Media Types 90
D
Deep Cleaning 34, 81
Duplex Printing 27, 57
E
ECP mode 166
Envelopes 92
Error Message 148, 154, 156
F
Fit-to-page Printing 26, 57
Front cover 15, 141
G
Gamma Correction (Macintosh) 55
General Protection Fault 152
Glossy Photo Cards FM-101 102
Glossy Photo Paper GP-301/GP-301N 98

182
 Index

H
High Gloss Photo Film HG-201 100
High Resolution Paper HR-101N 96
I
Ink Tank 68, 69
M
Media Type (Macintosh) 48
Media Type (Windows) 23
N
Network (Macintosh) 62
Nozzle Check Pattern 77
O
Opening the Printer Properties Dialog Box (Windows) 20
P
Page Setup Dialog Box (Macintosh) 43
Page Size (Windows) 25
Paper feed roller 94
Paper Guide 15
Paper Jams 144
Paper Output Tray 15
Paper Rest 15
Paper Size (Macintosh) 43
Paper Thickness Lever 17

183
 Index

Photo Optimizer PRO (Macintosh) 53

Photo Optimizer PRO (Windows) 31
Photo Paper Pro PC-101S 107
Photo Paper Pro PR-101 104
PICT File (Macintosh) 57
Poster Printing 26, 56
POWER Button 18
POWER Lamp 18, 145
Print Advisor (Windows) 24
Print Dialog Box (Macintosh) 48
Print Head Holder 17
Print Head Lock Lever 17
Print Mode (Macintosh) 48
Print server (Macintosh) 62
Printable area 176
Printer Driver (Macintosh) 41
Printer Driver (Windows) 19
Printer port 150
Printer Properties Dialog Box (Windows) 20, 22
Printing Area 176
Printing the Nozzle Check Pattern 74
Q
Quiet Mode 35
R
Replacing an Ink Tank 69
RESUME/CANCEL Button 18

184
 Index

S
Sheet Feeder 15
Simulate illustration (Macintosh) 52
Simulate Illustration (Windows) 30
Specifications 169
T
Transparencies CF-102 109
Transporting the Printer 85
T-Shirt Transfers TR-201 111
U
Uninstalling Printer Drivers (Macintosh) 66
Uninstalling Printer Drivers (Windows) 40
USB Port 16
V
Vivid Photo 31, 53
W
When to Replace Ink Tank and Maintain Print Head 68
WPS driver 151, 161

185