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Senior Software Engineer - Systems

Freshworks is dedicated to creating a diverse and inclusive workplace while providing SaaS solutions for customer and employee experiences. The company is seeking a Senior Software Engineer - Systems to develop next-generation platform services, focusing on high availability and performance for their products. Candidates should have 3-6 years of experience, strong programming skills, and a solid understanding of distributed systems and engineering best practices.

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17 views

Senior Software Engineer - Systems

Freshworks is dedicated to creating a diverse and inclusive workplace while providing SaaS solutions for customer and employee experiences. The company is seeking a Senior Software Engineer - Systems to develop next-generation platform services, focusing on high availability and performance for their products. Candidates should have 3-6 years of experience, strong programming skills, and a solid understanding of distributed systems and engineering best practices.

Uploaded by

rates52704
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their
true potential, purpose, and passion irrespective of their background, gender, race,
sexual orientation, religion or ethnicity. We are committed to providing equal
opportunity for all and believe that diversity in the workplace creates a more vibrant,
richer work environment that advances the goals of our employees, communities and
business.

Freshworks makes it fast and easy for businesses to delight their customers and
employees. More than 50,000 companies use Freshworks SaaS to enable a better
customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated global team
operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes
Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

About the Team

At Freshworks we are building next gen CRM, Support & IT Automation, Sales &
Marketing SaaS products/services & related platform/Foundation-services - for the
Small and Mid-market customers across the globe.

The Freshworks (FW) Engineering Platforms today, broadly serves as a key


stakeholder to the FW product teams, developers and the customers. The Freshworks
platform enables developers, partners, and customers to customize, integrate, and
automate business workflows for support, CRM, and IT use cases. The very purpose
of the FW Platforms team is to build efficiency, bring in agility into product
development, enable services to scale and improve performance, and thereby provide
a seamless experience to our customers. In order to achieve this, the Platforms teams
work very closely with our internal stakeholders and align to their goals - the Product
teams, the Customer facing teams(Sales, Customer Success, Onboarding teams).
Some of the key themes include providing a “Unified Freshworks Experience”, being
mid-market ready and providing smart analytics. This group is looking for a Lead
Systems Engineer who is a very optimised solution oriented with a vision of the
impact of the code in the overall software development life cycle.
About the Role:

As a Senior Software Engineer - Systems, you will focus on building next-generation


platform services for Freshworks with your strong background in distributed systems
and mentor your team to achieve this.You will have an opportunity to redefine
customer experiences by building systems that are milli-second efficient, always
available and working at internet scale. If you are the kind of engineer who is
passionate about building systems, has a good eye for analysis and a mind that can
think outside the box, we want to talk to you.

Our System engineers build the APIs / Services / Features to support these complex
scenarios and seamlessly scale and perform for current and future rapid growth we are
experiencing. We work in solving some of the problems as common
platform/foundation-services engineering where we take on problems across products
from building SSO, Containerization, Reliable deployment working in Agile mode.

Our engineering takes pride in delivering some inspiring and fresh experiences for our
customers and their business/customers. As a Systems Engineer you will design and
implement multi-tier (DB, services, and the web) software applications, and document,
test, fix and enhance systems when needed. In your agile team, you will closely work
with engineers, architects, managers, design, QA and operations teams, and create
solutions that meet business requirements.

You will spend most of your time developing clean code with limited abstraction.
You will also be implementing and supporting compliance to Freshworks compliance
and information security processes.

Responsibilities

 Design and implement engineering solutions in code Testing and validation of your code
Deployment of your system Review your peers' code
 You will be responsible for identifying and resolving problems in your services for eg by using
better algorithms better frameworks alternative technologies
 You will be working on high scale systems
 Ensure high availability and uptime of your production systems Identify areas of
improvement for your systems and come up with execution plans for the same
 Collaborating with other teams in the company

Must haves

 3-6 years of Experience.


 Should have a good knowledge of OOPS concepts.
 Must be comfortable with Design Patterns and SOLID principles Strong testing habits,
passionate towards unit testing and TDD.
 Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang
Good understanding of data structures
 Good understanding of HTTP and REST principles
 Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web
Services, or microservices.
 Experience dealing with XML/JSON/YAML data
 Experience handling Production workloads Devops knowledge Good RDBMS knowledge
Experience in Agile methodologies CI/CD experience
 Experience using git for source code management Strong analytical and problem solving skills

Good to have

 Strong design skills


 Good understanding of multithreading and concurrency primitives
 Knowledge of Java and web frameworks like Spring Boot Knowledge of Docker, Kubernetes,
AWS Experience handling Production workloads, with experience handling production issues
Ability to breakdown a problem Cloud/SaaS experience
 Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB
 Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB
 Deep knowledge of Java, a plus

Qualifications

Coding - Datastructures, Algorithms, System Design, Distributed Systems, AWS,


Devops, C/CD, Maintenance, Bug fixes, Performance Engineering

Additional Information

All your information will be kept confidential according to EEO guidelines.

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