Reg No

SRM VALLIAMMAI ENGINEERING COLLEGE

(An Autonomous Institution)

M.B.A. DEGREE END SEMESTER EXAMINATIONS

Second Semester (Regulation 2017)

BA5206 – OPERATIONS MANAGEMENT

Duration: One Hour Maximum Marks: 60 Marks

PART – A – ANWSER ALL QUESTIONS.
(30X 1 = 30 Marks)

5. Operations management includes :

(a) Purchasing
(b) Warehousing
(c) Transportation
(d) All of the above
ANSWER D

6. Operations management is applicable:

(a) Mostly to the service sector
(b) To all firms, whether manufacturing or service
(c) To the manufacturing sector exclusively.
(d) Mostly to the manufacturing sector.
ANSWER B

7. Operations management helps an organisation by making effective ________ such as machines and labour.

(a) Utilization of scarce resources

(b) Utilization of money
(c) Utilization of staff
(d) None of those
ANSWER A

8. Which of the following method(s) is(are) suitable for forecasting the demand of a product?
(a) Delphi method and judgmental method
(b) Market research and judgmental method
(c) Market research
(d) Delphi method
ANSWER A

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9. What is the measure of forecast error which calculates the average forecast error over n time periods known as?
(a) Mean error
(b) Mean absolute deviation
(c) Mean absolute percentage error
(d) Mean-square error
ANSWER A

(c) It has high reliability and functions safely over its intended life
(d) All of the mentioned
ANSWER D

15. Why is good product and service design important?

(a) Operations managers’ pay is determined by the quality of product design.
(b) The visual appeal of a product is the most important factor in selling it.
(c) Products are the last thing a customer sees of a company.
(d) Products and services are usually the first thing customers see of a company, so they should have an
impact.
ANSWER D

16. Where should product or service design start?

(a) With the customer
(b) With the marketing department
(c) With the operations manager
(d) With human resources, operations, and marketing
ANSWER A

17. Which of the following is correct?

(a) Evaluation and improvement comes after preliminary design and final design
(b) Screening comes before preliminary design, but after concept generation
(c) Prototyping comes before evaluation and improvement

(d) Preliminary design comes after concept generation, but before screening
ANSWER B

18. Which of the following is NOT correct?

(a) Certainty regarding the final design increases over time
(b) There is a large number of design options during screening
(c) There is high uncertainty at the start the product design process
(d) Screening is carried out after each stage of product / service design
ANSWER D

19. The four types of inventory for an item include:

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 (a) Pipeline
(b) Cycle
(c) Anticipation
(d) All of the above
ANSWER D

20. Periodic review systems are referred to as:

(a) Periodic reorder system
(b) Fixed interval reorder system
(c) Both a and b
(d) None of the above
ANSWER C

21. Inventory position involves consideration of:

(a) Backorders
(b) Scheduled receipts
(c) Both a and b
(d) None of the above
ANSWER C

22. GOLF Analysis stands for _____

(a) Government, Ordinary, Local and Foreign
(b) Gross, Old , Local and Foreign
(c) Government, Ordinary, Level and Foreign
(d) None of the above
ANSWER A

23. In order to evaluate the existing vendor, the firms should review the performance of ___
(a) Market
(b) Company
(c) Vendor
(d) Product
ANSWER C

24. Value analysis is an organized procedure for efficient identification of __________

(a) Unnecessary cost
(b) Profit
(c) Fixed cost
(d) Variable cost
ANSWER A

25. When a resource is needed for tasks with overlapping schedules, the project manager is least likely to choose which of
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 the following options to alleviate resource problems?
(a) Resource levelling
(b) Resource acquisition
(c) Task elimination
(d) Resource allocation
ANSWER C

26. There are four major phases in a project life cycle. Which of the following is not included?
(a) Planning
(b) Close out
(c) Maturity
(d) Execution
ANSWER C

27. When the latest start time is known, total slack for an activity may be determined using
(a)
Earliest finish time
(b)
Activity time
(c)
Earliest start time
(d)
None of the above
ANSWER C

28. The project duration in a network model can be determined by the largest value of which variable associated with the
critical path?
(a)
Earliest finish time
(b)
Slack time
(c)
Activity time
(d)
Earliest start time
ANSWER A

29. In an environment where the planned activities have been accomplished previously, there are several ways of getting
time estimates. Which of the following is the least useful?
(a)
Learning curve models
(b)
Random number generator
(c)
Statistical methods
(d)
Prior experiences
ANSWER B

30.
(a) Assessing risks
(b) Analyzing cost-time trade-offs
(c) Developing the schedule
(d) All of the above
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 ANSWER D
PART – B – ANWSER ALL QUESTIONS.
(15X2 = 30 Marks)

1. ___________is a process of combining various material inputs and immaterial input (plan) in order to make something
for consumption (output).
(a) Production
(b) Money
(c) Cost
(d) All the above
ANSWER A

2. ______management concept which was originated in Japan and applied in production processes.
(a) Just-In-Time (JIT)
(b) CAD/CAM
(c) CIM
(d) Toyota system
ANSWER A

3. The concept of ___________ propagated by Adam Smith, which was relevant during those times, is no longer relevant
in today business world and market.
(a) Division of Labour
(b) Supply chain
(c) Mass customization
(d) None of those
ANSWER A

4. Which one of the following does not fall under qualitative forecasting method?
(a) Life cycle analogy
(b) Judgmental methods
(c) Moving average methods
(d) Delphi method
ANSWER B

5. For which of the following situation(s) is the market research method of forecasting suitable?
(a) When a firm is working with stable technology
(b) When a firm is working with stable technology, planning moderate changes on product innovations or
market testing one of its new offerings.
(c) When a firm is planning moderate changes on product innovations and market testing one of its new
offerings
(d) When a firm is market testing one of its new offerings
ANSWER B

6. Which of the following forecasting method is suitable for launching new products?
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 (a) Moving average methods
(b) Exponential smoothing
(c) Judgmental methods
(d) Market research
ANSWER C

7. ________ refers to the systematic engineering examination of motion involved in the production of a product or service.
(a) Motion study
(b) Work study
(c) Method study
(d) All of the above
ANSWER A

8. ____selection involves deciding the ways goods and services are produced by an oraganiastion.
(a) Process
(b) Work
(c) People
(d) System
ANSWER A

9. Which of the following is NOT an example of an attempt to reduce design complexity?

(a) Communality
(b) Diversification
(c) Modularisation
(d) Standardisation
ANSWER B

10. Which of the following best characterizes JIT systems?

(a) Build inventory at a modest rate
(b) Annual review of operation methods
(c) Pull method of materials flow
(d) Push method of material flow

ANSWER C
11. The pull method is illustrated by: