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Resume CV Pradeep

Pradeep Shetty is an experienced professional with over 6 years in process management and order fulfillment, currently working as a Process Lead at Infosys LTD. He possesses strong organizational and communication skills, has a solid educational background, and has received multiple awards for his performance. His technical expertise includes various tools and platforms such as SAP, Power BI, and Microsoft Office applications.

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23 views3 pages

Resume CV Pradeep

Pradeep Shetty is an experienced professional with over 6 years in process management and order fulfillment, currently working as a Process Lead at Infosys LTD. He possesses strong organizational and communication skills, has a solid educational background, and has received multiple awards for his performance. His technical expertise includes various tools and platforms such as SAP, Power BI, and Microsoft Office applications.

Uploaded by

shivasaifarms
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PRADEEP SHETTY

E-mail ID: [email protected]

Contact No: +91-9892874168

OBJECTIVE
To obtain a positive that will enable me to use my strong organizational skills, award-winning educational
background and ability to work well and with people.

CORE COMPETENCY INCLUDES

• Performance standard development


• Leadership and Team building
• Training and Development
• Sound knowledge in computers
• Excellent Communication skills

WORK EXPERIENCE: (6+ Years)

Worked with Infosys LTD. 20Aug 2018-

• Aug2018 To March2019 (Process Executive)


• April2019 To March2021 (Senior Process Executive)
• April2021 To March2022(Process Specialist)

CENTURYLINK Telecom project

➢ Started as fresh in pilot batch for the Order management process of a well reputed US client.
➢ Order processing as per SFA/SPW request.
➢ Cloud request to add the pages online.
➢ BAN (Billing Account Number) creation.
➢ New Telephone connection, HSI, PBI, Disconnection.
➢ OTC – One Time Charge
➢ Tech-dispatch to the installation spot through tools.
➢ Timely action on high priority demands and urgent request.
➢ Successfully led a dedicated group called “MSD” which was also known as subject matter expert.
➢ Maintained multiple responsibilities like weekly tracker, knowledge management, information
integration, etc.
➢ Have a good experience on Microsoft office app and other client-side tools like Ensemble, Martens, Nibs,
Casper, Oracle OMS, etc.
➢ I was the part of internal audit team as well.
➢ Assisted the developer team for RPA implementation and process improvement.
➢ Successfully submitted and implemented new process improvement ideas internally.
➢ I was the spoke person for all the order entry queries.
Worked with Tangoe Ltd/Mphasis Ltd

Designation: Senior Associated/Wireless Fulfillment specialist 25Arpril 2022

• April2022 to July2022 (Wireless fulfillment specialist)


I got rebadged with Mphasis for the same project.
• July2022 to June2024 (Wireless fulfillment specialist /Technical issue resolver)

Bayer tickets/order processing project

➢ My work is to resolve the issue for the Bayer user, which is related to network, Cloud services, Roaming,
Disconnection, activation, Placing new order, etc.
➢ I use to place the order for the new FSF user and for the new user on broad.
➢ Basically, all the tickets will be related to apple products which Bayer offers to their employees in different
countries.
➢ I use to handle 19+ countries in Bayer tickets which includes EMEA, USA, Canada, Germany, etc.
➢ We will receive the tickets in Bayer Snow Citrix from there we will assign to our name and work within SLA
hours.
➢ For some ticket issues we will call to the user by using 8*8 Application.
➢ I use to attend the client call once in a week to share the updates and the plans.
➢ Have a good experience on Microsoft office app and other client-side tools like Verizon, AT&T, River mine,
Citrix, etc.

Currently Working in Infosys LTD

Designation: Process Lead 19June 2024

Project Name: NTT Data Ltd

➢ Order Management, sales and pre-sales.


➢ Bid Management, Quote, Proposal Management.
➢ Export documentation and all post booking activities.
➢ Renewal orders, Licensing, Quoting and posting to ERP.
➢ Handling accounts in SAP for billing purpose and to update the contract for our client.
➢ Releasing the deliveries for our client after all the checks are done.
➢ Have a good experience on Microsoft office app and other client-side tools like SFDC Tool, SAP,
SharePoint, eTSR, eCNR, Workflow tool, Power BI, Direct, etc.
➢ Conducting daily call with teams to collect the update on the pending works.
➢ Maintaining the daily tracker which will be sent to client.

Technical skills

• SFA (Sales Force administration)


• SPW (Sales Package)
• Cloud service portal
• SAP
• Power BI
• Operating system windows (2000, XP,7,8 and 10)

• PROJECTS
• Lean management
• Six Sigma
ACHIEVEMENTS AND AWARDS

IN INFOSYS:

• Got appreciation cards from client.


• 5 Spot awards.
• Got I-star award.
• Rising star award

IN TANGOE/MPHASIS LTD:
• Got 3 Quarterly certificate award from Management.
• Received 2 kudos and 1 Persona award from Manager.
• Received Star performer tag for the quarter.

EDUCATION DETAILS

➢ Mother Mary English High School (Mumbai) SSC 2013


➢ Shankar Narayan College (Mumbai) HSC 2015
➢ Shankar Narayan College (Mumbai) B.com 2018

PERSONAL PROFILE
• Date of Birth: 26/02/1997
• Marital Status: Unmarried
• Nationality: Indian
• Known Language: English, Hindi, Tulu, Marathi, Kannada
• Hobby: Cricket, Carrom, Badminton, Chess, Football
• Passport: Yes
• Driving License: Yes
• Location: B/106, Anant Vijaya, Sai baba Nagar, Navghar Road, Bhayander East, Thane-401105
• Current Location: ACES Layout, Kudlu, Bangalore - 560068

PERSONAL STRENGHTS

Friendly, Hardworking, Punctual, Good judgement, Leadership skills, prioritization, self-confidence and self-
motivated, Ability to work in any shifts.

DECLARATION

I hereby declare that the above information provided by me is true at the best of my knowledge.

Place: Bangalore Yours sincerely

Date: Pradeep Shetty

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