B CSS 11 Learner Copy Final Layout
B CSS 11 Learner Copy Final Layout
Technical-Vocational
Livelihood
Computer Systems Servicing
Quarter 3 – Module 1
Conduct Testing and Documentation in
Computer System Servicing
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Technical-Vocational
Livelihood
Computer System Servicing
Quarter 3 – Module 1
Conduct Testing and Documentation in
Computer System Servicing
Introductory Message
For the facilitator:
Welcome to Technical-Vocational-Livelihood (TVL) 11 Self-Directed Learning
Module on Conduct Testing and Documentation in Computer System Servicing!
This module was collaboratively designed, developed and reviewed by
educators both from public and private institutions to assist you, the teacher or
facilitator in helping the learners meet the standards set by the K to 12 Curriculum
while overcoming their personal, social, and economic constraints in schooling.
This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this also aims
to help learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body
of the module:
As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.
This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be enabled
to process the contents of the learning resource while being an active learner.
Conduct Testing and Documentation in
Computer System Servicing
CONTENT STANDARD
The learner demonstrates an understanding of concepts and principles in
installing configuring computer sytems.
PERFORMANCE STANDARD
The learner shall be able to install and configure computer systems based on
established procedures and system requirements.
LEARNING COMPETENCY
LO 5. Conduct testing and documentation.
(TLE_IACSS9-12ICCS-IIIf-j-32 )
LEARNING OBJECTIVES
At the end of this lesson, the students should be able to:
1. Make a list of diagnostic tools in testing installed hardware components
and other peripherals according to work requirements.
2. Value the importance of diagnostic tools in testing installed hardware
components and other peripherals according to work requirements
3. Test devices/systems and/or installation to determine whether it
conforms to requirements..
INTRODUCTION
The most basic test is to switch the system on to check it starts without errors.
ICT Professionals are also likely to use tools and utilities to check that all is well with
the system after an installation.
The lessons and practical activities in this module will deepen your
understanding that will lead you to acquire concepts, theories, and underlying
principles on selecting the right computer diagnostic tools in testing installed hardware
components and other peripherals and will potentially learn about their uses and
functions with minimum supervision or help from your teacher. Have great learning!
1
PRE-TEST
Directions:
Read each item very carefully. Choose and write the letter of your answer
on the space provided before the item number.
____ 1. These are tools that are used to test and diagnose equipment.
A. Cleaning Tools
B. Diagnostic Tools
C. ESD Tools
D. Hand Tools
____ 2. Which of the following diagnostic tools that is a device that tests the integrity
of circuits and the quality of electricity in computer components?
A. Digital Multimeter
B. LAN Tester
C. Loopback Adapter
D. Toner Probe
____ 3. It is a plug which is used to test the basic functionality of computer ports.
A. Digital Multimeter
B. LAN Tester
C. Loopback Adapter
D. Toner Probe
____ 4. Tools that help to diagnose computer and network problems and determine
which computer device is not functioning correctly.
A. ESD Tools
B. Hand Tools
C. Liveware Tools
D. Software Tools
____ 5. Tools that help to detect and correct disk errors, prepare a disk for data
storage, and remove unwanted files.
A. Cleaning Tools
B. Diagnotic Tools
C. Disk Management Tools
D. Software Tools
____ 6. Which of the following disk management tools that is a command-line tool that
creates and deletes partitions on a hard drive?
A. Defrag
B. Disk Cleanup
C. FDISK
D. Format
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____ 7. A disk management tool that optimizes space on a hard drive to allow faster
access to programs and data.
A. Defrag
B. Disk Cleanup
C. FDISK
C. ScanDisk
____ 8. It is a command-line tool that scans the operating system critical files and
replaces files that are corrupted.
A. Defrag
B. Disk Cleanup
C. Format
D. System File Checker
____ 9. What disk management tool prepares a hard drive to store information?
A. Defrag
B. Disk Cleanup
C. FDISK
C. Format
____ 10. This is a set of steps that guides you through what needs to be done to
thoroughly test the installation.
A. Test Procedure
B. Diagnostic Procedure
C. Creating Partition Procedure
D. Disk Management Procedure
____ 11. What step in the test procedure that runs the test required by the procedure
and find out what happens?
A. Gathering test information
B. Validating the test information
C. Responding to test information
D. Checking specification
____12. Which of the following test procedures that is the final step which is important
end to testing?
A. Checking specification
B. Gathering test information
C. Responding to test information
D. Validating the test information
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____ 13. Which of the following is not part of performing the external visual inspection
of the exterior of the computer?
A. Turn on the computer, the monitor and all peripherals.
B. Verify that network cables (if present) are properly attached.
C. Verify that any devices attached to the serial and parallel port
connectors are properly connected.
D. Verify that all power cables are properly connected to the computer,
the monitor and peripherals, and their power sources.
____ 14. During the boot routine, what do you call a system indicator which is a series
of beeps that indicates an error condition?
A. Beep codes
B. Diskette-drive access indicator
C. Hard-disk drive access indicator
D. System error messages
____ 15. What is the first step in performing the internal visual inspection of a
computer’s interior hardware?.
A. Turn off the system.
B. Reinstall the computer cover.
C. Verify that all jumpers are set correctly.
D. Remove the computer’s right side cover.
In the next phase of your learning, it will focus on conducting test on the installed
computer components. After reading all the required topics and performing the
essential skills, you must be able to:
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• Check circuits and systems being isolated using specified testing
procedures;
• Test devices, systems and/or installation to determine its conformity with the
requirements;
• Undertake final inspections on the installed devices, systems to ensure
conformity with the requirements;
• Accomplish technical reports on the tests conducted; and
• Follow procedures in forwarding documentation to appropriate personnel
and/or authority on the test conducted.
UNLOCKING OF TERMS
Digital Computer – They use digital circuits and are designed to operate on
two states, namely bits 0 and 1.
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Testing – It is used at key checkpoints in the overall process to
determine whether objectives are being in computer
hardware and software development.
REVIEW DRILL
Directions:
Arrange the jumbled letters in each item below that pertains to the name
of the Personal Protective Equipment indicated on the opposite side. Write
your answer on the underlined space provided.
1. SGOLEV ________________
2. SLGGOE ________________
3. SMKA ________________
5. NRPOA ________________
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LEARNING ACTIVITY
SEEK YE FIRST!
Directions:
Describe the following terms concisely. Write your answers on the spaces
provided.
1. Format
2. ScanDisk or CHKDSK
3. Disk Cleanup
4. Defrag
5. Disk Management
Tool
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ANALYSIS
Directions:
Read each question below comprehensively then answer it by writing your
insights/opinions/ideas on the underlined spaces provided. Your response
in each question will be graded according to the following rubric:
5 4 3 2 1
Cited evidence, Cited some evi- Cited some Most parts of Did not
explained, and dence, some evidence, most the answer do explain or
expanded idea/s parts of the parts of the not have evi- expand the
beyond simply answer are left answer are left dence from the answer.
answering the unexplained. unexplained. text and are left
question. un-explained.
1. How would you classify the different diagnostic tools in testing installed hardware
components and other peripherals?
__________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_________________________________________________.
2. How can you assess the importance of diagnostic tools in testing installed
hardware components and other peripherals?
__________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
__________________________________________________.
__________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_________________________________________________.
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ABSTRACTION
As a computer technician, you will need a good understanding of the health and
safety regulations from early on in your career, so that you will understand the good
practices demanded by law. In particular, you need to:
You need to adhere to health and safety regulations as they will help to protect
you and others and will avoid any unnecessary legal action for reckless and unsafe
working practices. If you identify any health and safety problems, you should tell your
line manager or the health and safety representative immediately.
The most basic test is to switch the system on to check it starts without errors.
ICT Professionals are also likely to use tools and utilities to check that all is well with
the system after an installation.
Diagnostic tools are used to test and diagnose equipment. Diagnostic tools
include the following:
A loopback adapter, also called a loopback plug, tests the basic functionality
of computer ports. The adapter is specific to the port that you want to test.
The toner probe, is a two-part tool. The toner part is connected to a cable at
one end using specific adapters, such as an RJ-45, coaxial, or metal clips. The toner
generates a tone that travels the length of the cable. The probe part traces the cable.
When the probe is in near proximity to the cable to which the toner is attached, the
tone can be heard through a speaker in the probe.
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Figure 1. Diagnostic Tools
Software Tools
Like hardware tools, there are a variety of software tools that can be used to
help technicians pinpoint and troubleshoot problems. Many of these tools are free and
several come with the Windows operating system.
You must be able to identify which software to use in different situations. Disk
management tools help detect and correct disk errors, prepare a disk for data storage,
and remove unwanted files.
The following are some disk management tools:
• FDISK: A command-line tool that creates and deletes partitions on a hard drive.
The FDISK tool is not available in Windows XP, Vista, or 7. It has been replaced
with the Disk Management tool.
• ScanDisk or CHKDSK: Checks the integrity of files and folders on a hard drive
by scanning the file system. These tools might also check the disk surface for
physical errors.
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• Disk Cleanup: Clears space on a hard drive by searching for files that can be
safely deleted.
• System File Checker (SFC): A command-line tool that scans the operating
system critical files and replaces files that are corrupted.
Use the Windows 7 boot disk for troubleshooting and repairing corrupted files.
The Windows 7 boot disk repairs Windows system files, restores damaged or lost files,
and reinstalls the operating system.
Test procedures
A test procedure is a set of steps to guide you through what needs to be done
to thoroughly test the installation. It is designed to help you work more effectively and
to make sure you test everything that needs testing.
Test procedures are created in-house and could include these steps:
1. Gathering test information. The first step is to run the tests required by the
procedure and find out what happens. You should record all the results of your tests
in a log so that you know which pass and which fail, thereby requiring further action.
2. Validating the test information. The next step is to check the data you gathered
from the tests to make sure it is correct. This is usually done by running the tests again.
4. Checking specification. The final step is an important end to testing. You need to
check the specification for the installation to make sure that it has been met. For
example, if a user requested an upgrade to make their display run at 1920 x 1200,
then the ICT professionalshould check that the graphics card and screen can do this.
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2. Verify that all power cables are properly connected to the computer, the monitor
and peripherals, and their power sources.
3. Verify that the keyboard and mouse interface cables are firmly attached to the
proper connectors on the back of the computer.
o For a PS/2-compatible mouse, the keyboard and mouse interface cable
connectors are identical except for their labels.
o For a serial mouse, the mouse interface cable must be firmly attached to
one of the serial port connectors, and its captive screws must be secure
enough to ensure a firm connection.
5. Verify that any devices attached to the serial and parallel port connectors are
properly connected.
o Each of the serial and parallel port interface cables must be firmly attached
to an appropriate connector on the back of the computer as well as to the
interface connector on the device. The captive screws that secure these
connectors at each end of the interface cable must be secure enough to
ensure a firm connection.
6. Verify that the video interface cable is firmly attached to the video connector on
the back panel or to a video expansion card, and also to the connector on the
back of the monitor. For proper connection of the video monitor, see the
documentation for the monitor.
7. Inspect all external monitor controls for any obvious damage or improper
settings. For proper settings of the video monitor controls, see the
documentation for the monitor.
8. Inspect the keyboard to ensure that no keys are sticking. If one or more keys
are sticking, it may be necessary to replace the keyboard.
9. Inspect the exterior of the computer, including all controls and indicators, and all
user-accessible data storage devices for any signs of physical damage.
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NOTE: Most of the steps in this procedure require observation of system functions
and indications, some of which can occur simultaneously. It may be necessary to
reboot the system several times to complete all of these steps.
To observe problem indications during the boot routine, perform the following steps:
1. If the system is off, turn on all peripherals and the computer.
3. Watch the <Num Lock>, <Caps Lock>, and <Scroll Lock> indicators on the
upper-right corner of the keyboard. After all three indicators flash momentarily,
and following a long pause (approximately 30 seconds), the Num Lock indicator
should light up and remain on (unless the Num Lock option is set to Off in the
System Setup program).
Do these indicators flash on and off within approximately 10 seconds after the
boot routine starts?
o Yes. Proceed to step 4.
o No. Troubleshoot the system power supply. If the troubleshooting
procedure indicates that the system power supply is operational,
troubleshoot the memory.
4. During the boot routine, observe the system for any of the following indications:
o Beep codes — A beep code is a series of beeps that indicates an error
condition.
o System error messages — these messages can indicate problems or
provide status information.
o Diskette-drive and hard-disk drive access indicators — These
indicators light up in response to data being transferred to or from the
drives. If either of these indicators fails to light up during the boot routine,
troubleshoot the diskette drive or hard-disk drive subsystem, as
appropriate.
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Internal Visual Inspection
NOTICE: Before you proceed with the internal visual inspection described in this
section, ensure that the user has saved all open files and exited all open
application programs if possible.
A simple visual inspection of a computer‘s interior hardware can often lead to the
source of a problem, such as a loose expansion card, cable connector, or mounting
screw. To perform the internal visual inspection, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect all the
AC power cables from electrical outlets.
CAUTION: Before beginning to work inside the computer, disconnect the power
supply from the power source and the power supply cables from the power supply.
CAUTION: The heat sink assembly can get extremely hot during system
operations. Be sure that it has had sufficient time to cool before touching it.
CAUTION: When handling the heat sink assembly, take care to avoid sharp
edges on the heat sink.
2. Verify that the chips, expansion cards, and SEC cartridge and heat sink
assembly or assemblies are fully seated in their sockets or connectors.
3. To ensure that the chips are fully seated in their sockets, press firmly on the top
of each chip.
5. Check all cable connectors inside the computer to verify that they are firmly
attached to their appropriate connectors.
8. Reconnect the computer and any attached peripherals to their power sources,
and turn them on.
Suppose that you are in the workshop carrying out hardware installations, the
owner are very impressed with you. There has been a lot of telephone time spent
recently explaining to customers how to test installed components of their computer
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systems. The shop has decided to create their own video that will be uploaded to the
website and YouTube. You have been asked to create this video.
Directions:
Match the description in column A that pertains to the Disk Management
System Tools in column B. Write the letter of your answer on the
underlined space provided before each item number.
Column A Column B
____ 1. Clears space on a hard drive by A. Format
searching for files that can be safely
deleted.
B. ScanDisk or
____ 2. Initializes disks, creates partitions, and CHKDSK
formats partitions.
C. Disk Cleanup
____ 3. Prepares a hard drive to store
information. D. Defrag
____ 4. Checks the integrity of files and folders
on a hard drive by scanning the file E. Disk Management
system. These tools might also check Tool
the disk surface for physical errors.
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Exercise 2: ARRANGE ME PLEASE!
Directions:
Arrange the following Test Procedures in test installation from 1 - 4.
APPLICATION
Directions:
Match the description in Box A that pertains to the Diagnostic Tools in Box
B. Write the letter of your answer on the underlined space provided.
BOX A
2. 3.
1.
A B. C.
Digital Multimeter Toner Probe Loop Adapter
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ENRICHMENT
Directions:
Write TRUE if the statement is correct and FALSE otherwise.
____ 1. If the system is off, turn on all peripherals and the computer.
____ 2. Before beginning to work inside the computer, disconnect the power supply
from the power source and the power supply cables from the power supply.
____ 3. The heat sink assembly can get extremely hot during system operations.
Be sure that it has had sufficient time to cool before touching it.
____ 4. When handling the heat sink assembly, take care to avoid sharp edges on
the heat sink.
____ 5. Before you proceed with the internal visual inspection described in this
section, try not to ensure that the user has saved all open files and exited
all open application programs if possible.
POST-TEST
Directions:
Read each item very carefully. Choose and write the letter of your answer
on the space provided before the item number.
____ 1. These are tools that are used to test and diagnose equipment.
A. Cleaning Tools
B. Diagnostic Tools
C. ESD Tools
D. Hand Tools
____ 2. Which of the following diagnostic tools that is a device that tests the integrity
of circuits and the quality of electricity in computer components?
A. Digital Multimeter
B. LAN Tester
C. Loopback Adapter
D. Toner Probe
____ 3. It is a plug which is used to test the basic functionality of computer ports.
A. Digital Multimeter
B. LAN Tester
C. Loopback Adapter
D. Toner Probe
17
____ 4. A tool that helps to diagnose computer and network problems and determine
which computer device is not functioning correctly.
A. ESD Tools
B. Hand Tools
C. Liveware Tools
D. Software Tools
____ 5. A tool that helps to detect and correct disk errors, prepare a disk for data
storage, and remove unwanted files?
A. Cleaning Tools
B. Diagnotic Tools
C. Disk Management Tools
D. Software Tools
____ 6. Which of the following disk management tools that is a command-line tool that
creates and deletes partitions on a hard drive?
A. Defrag
B. Disk Cleanup
C. FDISK
D. Format
____ 7. A disk management tool that optimizes space on a hard drive to allow faster
access to programs and data.
A. Defrag
B. Disk Cleanup
C. FDISK
D. ScanDisk
____ 8. It is a command-line tool that scans the operating system critical files and
replaces files that are corrupted.
A. Defrag
B. Disk Cleanup
C. Format
D. System File Checker
____ 9. What disk management tool prepares a hard drive to store information?
A. Defrag
B. Disk Cleanup
C. FDISK
D. Format
18
____ 10. This is a set of steps that guides you through what needs to be done to
thoroughly test the installation.
A. Test Procedures
B. Diagnostic Procedure
C. Creating Partition Procedure
D. Disk Management Procedure
____ 11. What step in the test procedure that runs the test required by the procedure
and find out what happens?
A. Checking specification
B. Gathering test information
B. Validating the test information
C. Responding to test information
____12. Which of the following steps in the test procedure that is the final step which
is important end to testing?
A. Checking specification
B. Gathering test information
C. Validating the test information
D. Responding to test information
____ 13. Which of the following is not part of performing the external visual inspection
of the exterior of the computer?
A. Turn on the computer, the monitor and all peripherals.
B. Verify that network cables (if present) are properly attached.
C. Verify that any devices attached to the serial and parallel port
connectors are properly connected.
D. Verify that all power cables are properly connected to the computer,
the monitor and peripherals, and their power sources.
____ 14. During the boot routine, what do you call a system indicator that is a series
of beeps that indicates an error conditions?
A. Beep codes
B. System error messages
C. Diskette-drive access indicator
D. Hard-disk drive access indicator
____ 15. What is the first step in performing the internal visual inspection of a
computer’s interior hardware?.
A. Turn off the system.
B. Reinstall the computer cover
C. Verify that all jumpers are set correctly.
D. Remove the computer’s right side cover
19
REFERENCES
1. Barry Press, Marcia Press, PC Upgrade and Repair Bible, Desktop Edition.,
Wiley Publishing Inc., 10475 Crosspoint Boulevard, Indianapolis, IN 46256
Electronic Resources:
1. http://www.buzzle.com/articles/computer-memory-types.html
Fundamentals of PC repair
4.http://danreb.com/sites/default/files/CHS-NC2%20Reviewer%20
%20With%20Oral%20Questioning_0.pdf
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How to install Computer Hardware
9. http://www.directron.com/howtoupsys.html-
10/ProperToolSelection.pdf
Tool Selection
11. http://www.iml.uts.edu.au/assessment-futures/designing/assembling.html
Diagnotic Test
14.https://www.computerhope.com/jargon/d/diagnost.htm#:~:text=Diagnostics
%20 is%20a%20method%20of,is%20released%20to%20the%20public.
15. https://en.m.wikipedia.org/wiki/Installation_(computer_programs)
16. https://www.computerhope.com/jargon/d/device.htm
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