 Should be responsible for Project/People/Account Management

 Can Build and extend cooperative delivery relations within organization

 Can demonstrate good understanding of client business and engages right
people for right work. Lead multiple cross functional, hybrid/distributed
teams and scale the Cloud DM organisation. Scope: thinks at scale, large
and small (release / roadmap / MVP / time to market, but also grooming,
WBS, multi-level DoD)
 Can ensure sound architecture, best software engineering practices and
has development background
 Strong cloud fundamentals with application development background.
System engineering is a plus but NOT mandatory
 The Delivery Manager should understand and drive end to end solution for
a client. In addition, they should ensure sound architecture and robust
implementation, having a technology background
 Leadership that is being recognized and assured by the integrity, and a
strong desire and ability to influence people, as well as business for the
best outcome
 True visionary of the organization on the matters of outcome-based
setups, with both experience and skill to perform ground-up designing of
complex delivery setups
 Able to manage multiple priorities and deadlines in a dynamic, fast-paced
environment

Engagement Director
 Capgemini

Job description
Grade: E1

The Opportunity
Capgemini is seeking a director level executive to driving business impact and
securing the strategic goals and objectives for key clients of Capgemini Business
Services.

Our Ideal Candidate

Key accountabilities and responsibilities include:
  Service Delivery management
 P&L accountability
 Manage People and performance
 Client satisfaction
 Client relationship (at a Delivery level)
 Account business planning and strategy (E2 and above)
 Financial performance (Contribution Margin)
 Transformation & Industrialised Innovation
 Supporting Growth
 Contract Compliance
 Acts as a single point of contact for the client organization in
troubleshooting and resolving all issues arising from delivery-related
account activities.
 Understands what it takes to manage a business and uses the insights to
better understand a clients need and position the right CG offerings in
conjunction with the Practice to bring value to the client.
 Ensure implementation of best practices in the areas of People, Process,
Technology, and Controls in conjunction with the Practice Teams (Process
and Technology).
 Working closely with the Practice to deliver all Transformation & Innovation
projects as agreed
 Working closely with the Practice & Practice Delivery team to arrive at new
opportunities for better efficiency to the client using Capgemini’s ESOAR
(Eliminate, Standardize, Optimize, Automate, Robotize) methodology
underpinned by ‘5 Senses of Intelligent Automation.
 Working closely with the Practice and Practice delivery teams to
implement relevant Technology platforms as well drive RPA Adoption
across the processes
 Manages contractual re-negotiations to protect business interests while at
the same time maintaining customer satisfaction.
 Manage the talent pipeline within the team in conjunction with the
Practice to ensure organization resilience on a short, medium, and long-
term basis
 Support Account Development

Essential Skills and Experience:

 14–16 years of proven experience in HR Services and Outsourcing in a
global complex/matrix environment.
  Should have led large client delivery/portfolio delivery in the HR Service
space 100-500 FTEs (E1)
 Strong People/Performance management experience
 Good experience in delivering Transformation projects for clients including
Automation using Industry Tools and Robotic Process Automation (RPA)
 Focused on customer value and improvement of overall customer
experience (C-SAT, internal quality processes).
 Leadership skills in a multicultural environment, cultural sensitivity, and
ability to work internationally.
 Proven experience in a global complex BPO environment.
 Ability to influence senior business stakeholders at the client end.
 Strong relationship building, communication, and influencing skills.
 Ability to bring innovation to challenges and overcome problems and
obstacles as they arise and act and produce desired outcomes with limited
direction.
 Strong relationship building, communication, and influencing skills.
 Leading single large account/multiple accounts in a matrix reporting
relationship
 Prior experience in a Multinational Organisation or BPO work culture.

Job description
The Opportunity

Capgemini is seeking a Director level executive to Lead Enterprise Quality

Delivery Function for a large Lifesciences customer.
This person will Own the Delivery Function for Enterprise Quality and will be
responsible for growth.
The candidate should have a builder and pragmatic mindset; the firm seeks not
only a strong leader who can articulate a vision, but one who can also drive
execution of that vision in a very concrete manner that results in tangible
business outcomes (bookings, contribution margin, revenue, market recognition).
The role demands a high level of autonomy; a strong appetite to drive change
and overcome organizational complexity; and a high level of drive to build a
business from its current strong foundations to a potential billion-scale business.
Additional Responsibilities Include
 Experience in managing big teams and complex customers in multivendor
environment
 Must have handled global delivery for QCSV
  Strong communication with Data driven discussion
 Prior Experience in QCSV in Life science
 Prior Experience in conducting Risk assessment
 Identify and mitigate quality issue
 Must have implemented Quality Control and standards in SDLC
 Engaged in starting QCSV practices
 Consulting Background
Our IdealCandidate
The incumbent will have 20-25 years of experience in Life Sciences/CSV
with a strong project track record and demonstrated P&L contribution
to sales. A Bachelors degree is required; MBA is strongly preferred.
 This person is motivated to deliver high-quality work to drive customer
satisfaction. They use their intellect, insight, and ability to build creative
solutions with clients and colleagues while embracing a collaborative
mindset. Key qualifications include:
 Strong customer orientation, decision making, problem solving,
communication and presentation skills
 Very good judgement skills and ability to shape compelling solutions and
solve unstructured problems with assumptions
 Very good collaboration skills and ability to interact with multi-cultural and
multi-functional teams spread across geographies
 Ability to roll sleeves
 Strong executive presence and entrepreneurial spirit
 Superb leadership and team building skills with ability to build consensus
and achieve goals through collaboration rather than direct line authority
Location : Bengaluru,Mumbai,Pune,Hyderabad

 Responsible for the overall design of the functional Salesforce solution and for
recommending best practice solution designs based on client business needs
 Manage complex projects including responsibility for project timelines,
deliverables, and resources during all project phases, from requirements
gathering through go-live and post-deployment client support
 Provide a detailed level of pre-sales support to include effort estimates and
staffing decisions for proposed solutions
 Lead Discovery and requirements refinement sessions to uncover customers’
business, functional, and technological requirements and synthesize
requirements to create clear and comprehensive user stories and solution design
documentation
 Design elegant, innovative Salesforce solutions involving configuration of
Salesforce Sales, Service, Experience, Commerce and Automotive Cloud
Solutions, creation and refinement of complex data models, external integration,
business process automation, and other custom functionality
 Assist with documentation of steps for testing and the testing team
 Articulate the benefits and risks to a solution’s feasibility and functionality
 Participate in practice development and continuously look to improve the
delivery model and implementation process
 Contribute significantly to thought leadership across the platform including
ideation and design of new solutions
 Follow and understand new Salesforce products and technical capabilities
resulting from product releases
 Provide hands-on, expert-level technical assistance, coaching, and mentoring
to developers
 Continue to gain knowledge using Trailheads, seminars, books, and other
methods
 Stay up to date on Release Updates and work with System Architect to identify
potential uses of new functionality
 Salesforce Automotive Cloud experience / knowledge and prior experience in
Classic to Lightning are key differentiators for this position