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OSS

SAP OSS Notes are part of the SAP service portal, serving as a knowledge base for addressing known issues in SAP systems. Consultants typically refer to these notes when troubleshooting issues, ensuring that the relevant SAP code is involved and ruling out custom code errors. Each note includes critical information such as its status, applicability to specific versions, and detailed descriptions of the issues and fixes.

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15 views

OSS

SAP OSS Notes are part of the SAP service portal, serving as a knowledge base for addressing known issues in SAP systems. Consultants typically refer to these notes when troubleshooting issues, ensuring that the relevant SAP code is involved and ruling out custom code errors. Each note includes critical information such as its status, applicability to specific versions, and detailed descriptions of the issues and fixes.

Uploaded by

Gaurav Bhatnagar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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SAP OSS Note

OSS stands for Online Service System and as the name implies, the service is
accessible thru internet. SAP notes are part of SAP service portal. In simple
terms, it is SAP’s Knowledge Base that specifically addresses known issues in SAP
system. It is continually updated as SAP customers report issues in SAP system and
SAP releases note with detailed instructions on how to fix / address the issue.

Most issues get fixed when SAP releases next version of the same component and
hence it is very necessary to see applicability of a note with respect to the
version where an issue is being addressed. Each note applies to a version and
mostly all its predecessor version.

When to look for SAP Note


In a typical support environment, notes is the first place a
consultant heads to when faced with an issue with SAP standard behavior. First
step, when an issue is raised in SAP system, is to look for the source where the
issue is observed. If one succeeds in locating the code causing issue, SAP notes
come into picture if and only if the code where the issue is occurring is SAP code.
Even if it is SAP Code, consultant should do sufficient analysis to ensure that
there is no custom code that could be disrupting the info flow for regular SAP code
like thru some user exit, BADI etc.

Once all custom code errors and data errors are ruled out, consultant can take a
first level quick search in SAP OSS notes database by keying in the symptoms.

Note: To access SAP Service place, SAP S-User ID is required. A certified


consultant usually has own S-user ID. However, when we are checking issues for a
specific system which is associated to a client, it is better to use S-User ID by
getting it from BASIS team.

Many SAP Notes will be retrieved based on the symptoms sorted by relevance.
Consultant has to review notes to see if any of the notes are available for the
issue faced. Once found, check for the release versions that the note applies to
and ensure that the system where issues are observed are same or predecessors.
Later versions will have the issue fixed.

If no SAP note is obtained, customer can always log an issue with SAP which will be
addressed by SAP support but these are subject to SAP support contract etc. and
hence always advised to be done after consulting BASIS support team and ensuring
issues are logged with customer’s S-User for which support is available.

Understanding an SAP Note


An SAP note is available on SAP support portal but more often downloaded by
consultants as PDF file either from SAP Portal or from SAP Transaction SNOTE. The
Note has the issue details followed by the fix to it. Further it has certain header
level info provided which, though appears trivial, is the first info that a
consultant should look for before getting deep into it.

SAP Note No.

This is the SAP Note number that uniquely identifies the note in SAP OSS notes
database.

Processing Status

This applies when viewing note from SNOTE. For a note that can be implemented, this
gives info whether it is completely implemented or not.
Implementation Status

This is a critical info for any note. This tells if the note contains any code
corrections that needs to be implemented in SAP system or just contains info and /
or instructions to circumvent the issue when observed. The note that has status
‘Can Be Implemented’ is the one that has code corrections in it and applying that
will resolve the issue. How to apply the corrections is discussed in sections
below.

The note that has status ‘Cannot be Implemented’ implies that there are no code
level corrections that can fix the issue. Either SAP advises to avoid / take
certain practice / steps to ensure the identified error doesn’t occur or just
explains the system design and why the error occurs. Either ways, there are no code
level changes and hence no action required per the note. Notes of this category are
not discussed further in this document.

Short Text

Summary of the issue that is being addressed in the note is mentioned here.

Component

This specified SAP component that this note applies to. This is useful to rule out
note usage for certain issues – for example if the note is for specific area and
the observed issue is not in that area, this info helps to rule out any help from
the note. So a note to fix IS-Oil component will not be of use if the system is not
IS-Oil.

Long Text

This section details out the symptoms, often accompanied by an example scenario,
followed by the details of the error.

Reason and Pre-requisites

This tells why the error occurs and what the conditions that cause the error are.
When given an issue and analyze if the note works for it or not, this helps to see
if the conditions that cause the error are part of the issue making it a valid
scenario for note.

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