Advisor for problems with Alza PC - EN
Advisor for problems with Alza PC - EN
Table of Contents
Advisor for problems with Alza PC .................................................................................................................................... 1
Reinstalling the Windows operating system..................................................................................................................... 3
BIOS Update ...................................................................................................................................................................... 8
Checking component wiring / cabling............................................................................................................................. 13
Activation of Office 2019/2021 with AFOLB in selected Alza TopOffice PC models....................................................... 15
Reinstalling and reactivating Office 2019/2021.............................................................................................................. 21
Initializing/checking the added disk ................................................................................................................................ 37
Reset BIOS ....................................................................................................................................................................... 41
When I log in to Windows, I get the It is necessary to reinstall the operating system,
Default_User account, which is disabled. see page 3, chapter Reinstalling the Windows
operating system
Unable to install the graphics card driver, code This is a graphics card fault and we need to claim
43 is displayed. the computer to replace it.
• Select Start > Settings > Update & security > Restore.
• Under Restore your computer to factory settings, select Run, and then select one of the options: either with or
without preserving your personal files.
First, you need to create a USB flash drive for installation. If you do not have one, download the Media Creation Tool
via the link https://www.microsoft.com/cs-cz/software-download/windows10 to create the installation media.
OS installation:
1. Insert the installation media (USB flash drive / DVD) into the PC.
2. Restart your computer. If the computer does not start automatically from the USB media or DVD, you may
need to open the boot menu or change the boot order in the BIOS settings. If you want to open the boot
menu or change the boot order, you usually need to press a certain button immediately after turning on the
computer, here it depends on the motherboard manufacturer, you can find this out either from the build
sheet that came with the PC or by entering the BIOS (using the Delete key immediately after turning on the
PC).
Motherboard Keyboard
shortcut
ASUS F8
GIGABYTE F12
MSI F11
ASROCK F11
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3. Once the installation is loaded, the first page displayed is the language and time preferences. If the settings
do not match your preferences and can be changed, change them.
4. At this point, let's assume you want to install the new Windows 10 system. Surprisingly, there's a single
button in the middle that says "Install". Click it.
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5. You now have the option to enter the product key for your Windows 10 licence. Do so. In case you don't
have it, you can now proceed with the installation and activate Windows when it is fully functional. So
continue by clicking on "Next" or "I don't have a Product Key", both options will let you continue with the
installation.
6. If you are prompted to select a system version in the next step, select the one for which you have already
purchased a key or was part of the Alza PC stock set.
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7. Since you have opted for a clean install, click on the bottom "Custom" option. However, please note that a
"clean" install will lose all data that is on the affected disk.
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8. Now select the disk drive on which you want to install Microsoft Windows 10. It is also a good practice to
format the disk drive. Just keep in mind that formatting it will erase all data from it.
9.
10. Wait for all installation processes to complete. The actual installation of Windows 10 is now approaching.
Once the installation is complete and you are logged into the operating system, run Windows Update
Start -> Settings -> Update & Security -> Find Updates
Alternatively, download the drivers directly from the motherboard manufacturer's website.
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BIOS Update
When you have problems with your PC, the BIOS Update can be helpful to fix bugs, improve performance and improve
system stability.
This is a more advanced procedure but can be done without any problems if done correctly.
First of all, you need to find out the specific model of the motherboard, you can find out by using the build sheet that
came with the computer. Alternatively, you can find out the name of the motherboard directly in the BIOS, which you
can access by pressing the DELETE key after turning on the PC.
Depending on the manufacturer of your motherboard, the BIOS update may vary, so here are the procedures for
ASUS, MSI, ASROCK and Gigabyte motherboards, the pictures are only illustrative.
• Once you have found the model of the board, search for that model on the ASUS website
(e.g.:https://www.asus.com/cz/Motherboards-Components/Motherboards/TUF-Gaming/TUF-Gaming-Z590-PLUS-
WIFI/HelpDesk_BIOS/)
and download the latest version, see picture, which I then copy to a formatted USB flash drive
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• Then reboot the PC and enter the BIOS (using the Delete key) and click on Advanced Mode -> Tool -> and run
ASUS EZ Flash 3 Utility using the explorer to find the file with the new BIOS version and run the BIOS update,
Do not turn off the PC during BIOS update, let the process finish, otherwise the motherboard may not work!
When the PC is finished, it reboots and by entering the BIOS, you can check if the BIOS version is up to date.
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• Then reboot the PC and enter the BIOS (using the Delete key), see pictures.
Click on M-Flash, find the file with the new BIOS version and start the BIOS update.
Do not turn off the PC during BIOS update, let the process finish, otherwise the motherboard may not work!
When the PC is finished, it reboots and by entering the BIOS, you can check if the BIOS version is up to date.
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• Then reboot the PC and enter the BIOS (using the Delete key), see pictures.
Click on Tool -> Instant Flash (it finds the BIOS update file on the USB automatically), select the file with the new
BIOS version and start the BIOS update.
Do not turn off the PC during BIOS update, let the process finish, otherwise the motherboard may not work!
When the PC is finished, it reboots and by entering the BIOS, you can check if the BIOS version is up to date.
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• Then reboot the PC and enter the BIOS (using the Delete key), see pictures.
Click on Tool -> Instant Flash (it finds the BIOS on the USB automatically), select the file with the new BIOS
version and start the BIOS update.
Do not turn off the PC during BIOS update, let the process finish, otherwise the motherboard may not work!
When the PC is finished, it reboots and by entering the BIOS, you can check if the BIOS version is up to date.
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Main memory
If the computer starts but the LED on the motherboard (if the motherboard has diagnostic LEDs) with the RAM
designation is lit, it is possible that the RAM may have become loose. To troubleshoot, it's a good idea to try
removing the memory, re-inserting it and re-booting the computer.
For this step, you need to unscrew the "pack" that holds the memory in the slot.
After unsnapping these "paws", just pull the memory upwards. The memory should be easy to pull out, not much
force is needed. If the memory cannot be pulled out easily, it is a good idea to push down on the memory to re-seat
it and try to pull it out again.
After you take both memories out of the computer, it is a good idea to swap the memory positions. The memory
that was on the left will now be on the right and vice versa.
To reinstall the RAM, you need to insert the memory into the slot the correct way. You can tell this by matching the
cutout on the memory module with the cutout in the slot on the motherboard.
You can tell if it is installed correctly by the clicking sound. If the memories click, they are seated correctly and the
computer can be restarted.
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Graphics card
If the image does not load on the PC when you first start it up, it is possible that the graphics card has become loose
during shipping. In this case, it is a good idea to check the connection of the graphics card to the PCI-E slot by
pushing the graphics card towards the motherboard and checking the additional power supply from the power
supply.
Alternatively, check the connection of the power cables to the motherboard by pushing them in, see:
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When you first start Office, you need to activate and pair it with your Microsoft account. This account is then used
for any reinstallations.
Getting started and activating Office 2019/2021 for the first time
Office 2019/2021 is already installed on this PC. The installation files are common for both Office 2019/2021 and
Office 365.
After installation, Office is reported as version 365, but this changes after activation. All you need to do is log in to
your Microsoft account and activate Office.
1. Turn on your computer and complete the "Starting your computer for the first time (Welcome Wizard)". In
the process, you can select:
a. create a Microsoft account
b. continue without a Microsoft account
2. Connect your computer to the internet and verify the OEM activation of Microsoft Windows 10.
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3. From the Start menu, select and launch, for example, Word.
4. The first time you launch an Office product, you'll be prompted to sign in or create a Microsoft account. For
practical reasons, you must choose to create a brand new account that will only be used for the purposes of
activating one Office 2019/2021 license on one computer. If multiple licenses are registered under one
account, it is impossible to distinguish them from each other on the management site.
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5. If you select "Sign in", enter your Microsoft account name and proceed to "Next".
6. Enter the password for your Microsoft account, then proceed to "Log in".
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8. Select whether you want to receive Office promotional materials and proceed to "Receive and run Word".
9.
10.
11. Accept and run Word. Verify the existence of the text "Microsoft Office 2019/2021...".
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If you experience a problem or significant deviation during the procedure, follow the instructions for
Restoring the originally installed Office license that was removed when you reset or clone Windows.
15. If all fails, then contact Microsoft via support.microsoft.com or via the phone activation line and describe the
problem to the operators, i.e. "...I have purchased Office 2019/2021 with an AFOLB license, Windows is
activated with the correct DPK and a new MS user account has already been created...".
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1. Turn on your computer, connect to the internet. At the web address "account.microsoft.com", log in to the
Microsoft account you used when you first activated Office2019/2021.
5. Locate the entry with your Office 2019/2021 and select "Install".
9. Once the installation is complete, launch any Office 2019/2021 application and complete the activation
verification.
10. Check that your Microsoft account assignment is correct and continue.
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11. Check that your Microsoft account assignment is correct and continue.
1. Turn on your computer, connect to the internet. At the web address "account.microsoft.com", log in to the
Microsoft account you used when you first activated Office2019/2021.
5. Locate the entry with your Office 2019/2021 and select "Install".
9. Once the installation is complete, launch any Office 2019/2021 application and complete the activation
verification.
10. Check that your Microsoft account assignment is correct and continue.
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11. Check that your Microsoft account assignment is correct and continue.
14. As a result of the hardware change, your Office 2019/2021 activation will not be automatically verified.
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15. If activation fails, you must go back one step and select "I want to activate the software by phone".
16. Select the country for the call. Select your preferred phone number and call the activation line. Follow the
instructions on the voice mail machine. When prompted, enter the generated installation ID you see in your
activation wizard.
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17. When instructed by the activation line, enter the activation confirmation ID, which will be communicated to
you by the voice machine.
18. If you have entered everything correctly, your Office 2019/2021 is activated.
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Reset BIOS
If the PC doesn't display anything when you turn it on, we can try to fix the problem by resetting the BIOS.
Before resetting the BIOS, you must turn off the PC and disconnect the power cord from the power supply!
2. Find the JBAT1, JCT1 or CLR CMOS pins on the motherboard and use a metal object (e.g. screwdriver) to
connect these pins see:
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3. Some motherboard models already have a CMOS clear button located on the I/O shield, where it is
Inputs and outputs, or there is a button located directly on the motherboard labelled CLR_CMOS