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Directing class 12

The document presents a series of questions related to management concepts, including directing, effective communication, employee motivation theories, and barriers to communication. It also includes scenarios for analyzing communication challenges in a nonprofit organization and strategies for maintaining trust during difficult decisions. Additionally, it explores the application of Maslow's Hierarchy of Needs and the importance of clear communication in a marketing context.

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ishitasinghis071
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Download as PDF, TXT or read online on Scribd
2 views

Directing class 12

The document presents a series of questions related to management concepts, including directing, effective communication, employee motivation theories, and barriers to communication. It also includes scenarios for analyzing communication challenges in a nonprofit organization and strategies for maintaining trust during difficult decisions. Additionally, it explores the application of Maslow's Hierarchy of Needs and the importance of clear communication in a marketing context.

Uploaded by

ishitasinghis071
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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The process of guiding, inspiring, and influencing employees to achieve organizational goals

is known as:
a) Controlling
b) Directing
c) Planning
d) Coordinating

Effective communication involves a two-way process that includes:


a) Only transmitting information
b) Only receiving information
c) Both transmitting and receiving information
d) Only filtering information

The process of evaluating employees' performance and providing feedback is crucial for:
a) Planning
b) Organizing
c) Directing
d) Controlling

Which approach to motivation emphasizes the role of social needs and relationships in
influencing employee behavior?
a) Maslow's hierarchy of needs
b) Expectancy theory
c) Herzberg's two-factor theory
d) Equity theory

Which element of communication involves converting the encoded message into


understandable language?
a) Decoding
b) Feedback
c) Encoding
d) Medium

The delegation of authority helps in:


a) Concentrating power at the top
b) Reducing the workload of managers
c) Avoiding conflict
d) Eliminating the need for supervision

What is the primary goal of directing in management?


a) Setting objectives
b) Decision-making
c) Achieving organizational goals
d) Controlling resources

Effective supervision involves being a role model for employees by demonstrating:


a) Inconsistent behavior
b) Lack of punctuality
c) High ethical standards and professionalism
d) Indifference towards organizational goals

Which communication skill is essential for a supervisor to ensure that instructions and
expectations are conveyed clearly?
a) Listening attentively
b) Avoiding communication
c) Micro-managing
d) Disregarding feedback

What is the primary goal of supervision in an organization?


a) Setting financial goals
b) Enforcing rules and policies
c) Ensuring efficient work execution
d) Conducting market research

Maslow's Hierarchy of Needs theory categorizes human needs into how many main levels?
a) 3
b) 4
c) 5
d) 6

According to Maslow's theory, which level of needs encompasses physiological needs like
food and shelter?
a) Self-actualization needs
b) Esteem needs
c) Safety needs
d) Physiological needs

The level of needs that includes the desire for respect, recognition, and achievement is
known as:
a) Safety needs
b) Physiological needs
c) Belongingness needs
d) Esteem needs

According to Maslow, which of the following statements about the hierarchy is


accurate?
a) Higher-level needs must be met before lower-level needs.
b) Lower-level needs must be met before higher-level needs.
c) The order of needs is the same for everyone.
d) The hierarchy only applies to work-related needs.

Which of the following is a technological barrier to communication?


a) Language differences
b) Cultural differences
c) Noise in the environment
d) Poor internet connectivity

A barrier to communication caused by using unfamiliar words, slang, or technical


terms is known as a:
a) Semantic barrier
b) Psychological barrier
c) Cultural barrier
d) Physical barrier

Emotional barriers to communication can result from:


a) Using technical jargon
b) Overuse of formal language
c) Lack of interest in the topic
d) Preconceived opinions and biases

Which of the following is an example of a physical barrier to communication?


a) Language differences
b) Cultural differences
c) Noise in the environment
d) Lack of trust

Questions:-

1.​ A nonprofit organization is struggling to attract and retain volunteers. On


analyzing the situation they found out that the principle of communication was
not working properly. State some barriers that can affect the communication
process of this organisation. (3)

2.​ Consider a scenario where a manager needs to make a difficult decision that
might negatively impact some employees but is necessary for the overall
success of the organization. How a good leader should communicate so that
he can maintain employee trust. (5)

3.​ Imagine you are the manager of a marketing team tasked with launching a
new product. Describe how you would navigate the process of communication
to ensure that the product's features, benefits, and value proposition are
effectively conveyed to both internal team members and external customers.
Include the steps you would take to ensure clarity, feedback, and
understanding throughout the communication process.

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