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Intune_MDM_Implementation_Questions (1)

Microsoft Intune is a cloud-based service for mobile device management (MDM) and mobile application management (MAM), enabling organizations to secure and manage devices and applications accessing company data. Key features include device and application management, security compliance, and integration with other Microsoft services like Azure AD and Microsoft 365. The document outlines essential questions to ask customers regarding their business objectives, current infrastructure, device inventory, user base, security policies, application management, access control, network requirements, support, and deployment timelines.

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34 views

Intune_MDM_Implementation_Questions (1)

Microsoft Intune is a cloud-based service for mobile device management (MDM) and mobile application management (MAM), enabling organizations to secure and manage devices and applications accessing company data. Key features include device and application management, security compliance, and integration with other Microsoft services like Azure AD and Microsoft 365. The document outlines essential questions to ask customers regarding their business objectives, current infrastructure, device inventory, user base, security policies, application management, access control, network requirements, support, and deployment timelines.

Uploaded by

dakshina7774
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Intune and MDM Implementation

Questions
What is Microsoft Intune and MDM?
Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM)
and mobile application management (MAM). It helps organizations manage the devices and
applications their employees use to access company data. Intune ensures that devices and
apps are compliant with company security policies, protecting both the organization's data
and the user's privacy.

Mobile Device Management (MDM) allows IT administrators to control and secure the
devices used within the organization. This includes setting security policies, configuring
device settings, and ensuring that devices are compliant with organizational standards.

Key Features of Intune:


1. Device Management:
- Manage devices across various platforms (Windows, iOS, Android, macOS).
- Enroll devices to receive policies and configurations.
- Monitor device compliance and take action on non-compliant devices.

2. Application Management:
- Deploy and manage applications on devices.
- Protect corporate data within apps using app protection policies.
- Control access to corporate apps and data.

3. Security and Compliance:


- Implement security policies to protect data.
- Ensure devices meet compliance requirements.
- Use Conditional Access to control access based on device compliance.

4. Integration with Other Microsoft Services:


- Seamless integration with Azure Active Directory (Azure AD) for identity and access
management.
- Integration with Microsoft 365 for productivity apps and services.
Questions to Ask the Customer (with Examples):

1. Business Objectives and Requirements:


What are the primary business goals for implementing Intune and MDM?
Example: "We want to ensure all company devices are secure and compliant with industry
standards."

Are there specific compliance or regulatory requirements that need to be met?


Example: "We need to comply with GDPR and HIPAA regulations."

2. Current Infrastructure:
What is the current IT infrastructure, including existing device management solutions?
Example: "We currently use a mix of on-premises Active Directory and Office 365."

Are there any existing integrations with other Microsoft services (e.g., Azure AD, Office
365)?
Example: "We have Azure AD for identity management and Office 365 for email and
collaboration."

3. Device Inventory:
What types and numbers of devices need to be managed (e.g., Windows, iOS, Android)?
Example: "We have 200 Windows laptops, 50 iOS devices, and 30 Android phones."

Are there any legacy devices that need special consideration?


Example: "We have some older Windows 7 laptops that we still use."

4. User Base:
How many users will be managed under Intune and MDM?
Example: "We have 300 employees who will need their devices managed."

Are there different user groups with varying access and security needs?
Example: "Our sales team needs access to CRM data, while our finance team needs access to
financial systems."

5. Security and Compliance:


What are the security policies and compliance requirements for devices and applications?
Example: "We require all devices to have encryption and remote wipe capabilities."

Are there specific data protection and encryption standards to be followed?


Example: "We need to ensure all data is encrypted both at rest and in transit."

6. Application Management:
What applications need to be deployed and managed on the devices?
Example: "We need to deploy Microsoft Office, our custom CRM app, and a VPN client."
Are there any custom or line-of-business applications that require special handling?
Example: "Our custom CRM app needs to be updated regularly and pushed to all devices."

7. Access and Identity Management:


How will user authentication and access control be managed?
Example: "We use Azure AD for single sign-on and multi-factor authentication."

Are there specific requirements for multi-factor authentication (MFA) or single sign-on
(SSO)?
Example: "All users must use MFA to access company resources."

8. Network and Connectivity:


What are the network requirements for device management (e.g., VPN, Wi-Fi)?
Example: "All remote users must connect through our corporate VPN."

Are there any remote or off-site users that need special connectivity considerations?
Example: "Our field technicians need reliable access to our systems while on the road."

9. Support and Maintenance:


What is the plan for ongoing support and maintenance of the Intune and MDM solution?
Example: "We have an internal IT team that will handle day-to-day support."

Are there internal IT staff who will be trained to manage the solution, or will external
support be required?
Example: "We plan to train our IT staff, but may need external support for complex issues."

10. Deployment and Rollout:


What is the timeline for the deployment and rollout of Intune and MDM?
Example: "We aim to complete the rollout within the next three months."

Are there specific milestones or phases for the implementation?


Example: "We will start with a pilot phase for 50 users before a full rollout."

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