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QFD Parte 1

The document outlines a Quality Function Deployment (QFD) framework for a project, detailing customer and functional requirements along with their importance ratings and weighted scores. It emphasizes the need to fill specific cells to determine priorities for improvement based on customer satisfaction and technical performance. The document also includes a guide for completing the QFD matrix and evaluating competitive performance.

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ivanrmzz93
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12 views2 pages

QFD Parte 1

The document outlines a Quality Function Deployment (QFD) framework for a project, detailing customer and functional requirements along with their importance ratings and weighted scores. It emphasizes the need to fill specific cells to determine priorities for improvement based on customer satisfaction and technical performance. The document also includes a guide for completing the QFD matrix and evaluating competitive performance.

Uploaded by

ivanrmzz93
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Quality Function Deployment

Project Title:
.
Project Leader: Correlation: +
Date: . . Positive
. . .
You need only to fill the white and blue cells. Relationships: 9
. . . .
Strong
Desired direction of improvement (↑,0,↓)
Functional Requirements (How)
1: low, 5: high Customer Requirements - (What) → Motor potente Pruebas de uso Portabilidad Eficiencia de Ergonomia y Co
Customer importance rating ↓ corte diseño Weighted Score Satisfaction rating

1 5 cortes por minuto 9 9 1 9 1 145


2 5 calidad del material 1 9 1 9 9 145
3 4 multifuncionalidad 3 9 1 3 9 100
4 5 potencia del motor 9 9 1 3 3 125
5 4 sistema de seguridad 1 1 3 1 9 60
6 3 Durabilidad 1 1 1 3 3 27
7 4 Deposito para residuos 1 3 1 1 9 60
8 4 interfaz de usuario 1 3 3 1 9 68
9 5 Facilidad de mantenimiento 1 3 3 1 9 85
Technical importance score 127 217 65 143 263 815
Importance % 16% 27% 8% 18% 32% 100%
Priorities rank 4 2 5 3 1
Current performance
Target
Benchmark
Difficulty 1: very easy, 5: very difficult
Cost and time 1: low, 5: high
Priority to improve

Comments/Conclusion:

Continuous Improvement Toolkit . www.citoolkit.com

Guide:
Fill in the “What's” the customer requirements and the importance rating per requirement.
Fill the “How's” listing the processes or characteristics that are needed to meet the customer requirements.
Fill in the matrix the impact that the 'How's' has on each 'What'.
Look at the bottom to see which “How” should be given highest priority.
. -
No correlation Negative

3 1
Moderate Weak None

Competitive evaluation (1: low, 5: high)


Competitor rating 1 Competitor rating 2 Competitor rating 3

vement Toolkit . www.citoolkit.com

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