Restaurant Reservation

Taking table
Reservation

 Thank you for calling ZPPSU Restaurant, this is NURHANA AMARANI

speaking how may I help you?
 Ok sir you would like to make a table Reservation?
 May I have your name and contact number please?
 When will be you arrival date and time Mr. Smith?
 Mr. Smith, please give me a minute or two to check the availability of
your table reservation.

 Thank you for waiting Mr. Smith, I’m glad to inform you that we can still
accommodate your reservation on your preferred date and time.
 By the way Mr. Smith, What is your table preference sir? Would you like a
smoking or Non-smoking area?

 May I suggest a table for you near the garden? It has a perfect view!

 How many guests are we expecting Mr. Smith? Thank you for that
information.

 Do you have any special request upon your arrival?

 Would you like a sparkling wine or a bouquet of roses upon your arrival?

 Mr. Smith, please allow me to repeat your table reservation details.

 A table reservation for two (2) under the name of Mr. Michael Smith on
February 14, 2024 @ 7 o’clock in the evening w/a non-smoking area
near the garden.
 A sparkling wine and a bouquet of roses upon your arrival.
 We can reach you via mobile # @ ___________ did I take your table
reservation details right sir?
 For your information Mr. Smith, our Restaurant is fronting Garden Orchid
Hotel @ Governor Camins, this City.
 Our business hours is from 11:00am to 12:00midnight.
 For more information, you can visit our website @
www.CCZRestaurant.com
 Thank you for calling Mr. Smith, we’re looking forward upon your arrival.
 Have a great day ahead!
 Provide Restaurant Service

Welcoming the guest

R: Good evening sir, welcome to ZPPSU restaurant. I am NURHANA AMARANI your
receptionist for this evening. Are we holding any reservation?
R: May I have your full name sir? Let me check the reservation list sir
R: Thank you for your patience Mr. Smith, please follow me, this way sir, we prepared a
very nice table for you....

Seating the Guest

R: Would this table will be alright for you sir?

R: Please have a sit.
R: May I lay the napkin on your lap sir? Excuse me
R: Our Food attendant will be here in a while to attend you, excuse me.

Serving Water

F. A: Good evening Mr. Smith. I'm NURHANA AMARANI your Food Attendant for this
evening. May I serve you water sir? Would you like to start with an aperitif? We have
chilled sparkling wine and margarita cocktail. Would you like one sir?
FA: Okay no sir. I'll be back to present you the Menu, excuse me.

Presenting the menu

FA: Is everything alright sir? May I present to you our menu and wine list for your
selection? Okay sir. If you're ready to place your order I will be just at the Waiter's
station and it's my pleasure to serve you, Excuse me.

Taking Food and Beverage Orders

FA: Are you ready to place your order sir? Okay sir. Do you have any food allergens or
any food restrictions? Ok no sir. For your starter sir may I suggest an oyster Rockefeller
it is broiled and topped with rich sauce of butter, parsley, other green herbs and bread
crumbs and it is garnished with fresh lemon wedges. It cost 250 pesos per order. Would
you like one sir?
F.A: For your soup sir would like a clear soup or a cream soup? Okay sir, would you like
to try our creamy mushroom soup topped with savory egg yolk? It is cost 150 pesos per
order. Would you like one sir?
FA: How about your salad sir? May I suggest our fresh Green Salad it consist a variety
of green leafy vegetables and garnished with different types of Cheese, It is cost 195
pesos per order. Would you like to try one sir?
FA: And what would you like for your main entrée sir? Okay sir a Medium-rare beef
steak. It is cost 350 pesos per order sir and to compliment your main course sir may I
suggest a bottle of Carlo Rossi Red wine. Would you like to try it sir? Okay sir a bottle of
Carlo Rossi red wine.
F.A: And for your dessert sir, may I suggest a chocolate cream cake with cherry on top,
would you like to try it sir? It is cost 120 pesos per order. Would you like to try it sir?

F.A: Is there anything else would you like to add on your order sir? Okay, no sir.
May I repeat your order sir?
You have ordered one serving of an oyster Rockefeller for your appetizer. 1 serving of
creamy mushroom soup topped with savory egg yolk. 1 serving of fresh green salad,
1serving of medium rare beefsteak for your main course and 1 bottle of Carlo Rossi red
wine to compliment your main entrée. 1 serving of chocolate cream cake with cherry on
top. Did I get your orders right sir? Is there anything else you would like to add? Okay
no sir.
FA: May I get the menu and wine list sir? Thank you. Your orders will be serve as soon
as possible sir. I'll be right back to place some additional cutleries on your table sir.
Excuse me.
At the kitchen
FA: Good evening Mr. Chef here's the order of table number 3. Kindly prepare his
orders. Thank you.

At the bar station.

FA: Good evening Mr. Bar tender please prepare a bottle of Carlo Rossi red wine for
table number 3. Thank you.

At the cashier
FA: Good evening Ms. Cashier here's the order of the guest from table number 3. Kindly
prepare the bill. Thank you.

Perform Table Adjustment

F.A: Excuse me sir. (Place the additional cutleries)
FA: I will be right back to serve you your appetizer. Excuse me.
FA: Good evening Mr. Chef. May I have the appetizer for table number 3? Thank you.

(Carry the tray with your left hand put the tray above shoulder level, all Foods must be
served at the left side of the guest. Drinks/beverage at the right of the guest)

Serving Orders

FA: Good evening again sir, here's your oyster Rockefeller. Enjoy your appetizer sir.
Excuse me.
FA: How's the appetizer sir? That's great. Are you done with your dish sir? May I
removed the soiled dishes? Thank you. Excuse me sir I'll be back to serve you your
soup.
FA: Mr. Chef, may I have the soup for the guest in table number 3? Thank you.
FA: Excuse me sir. Here's your creamy mushroom soup. Enjoy your soup sir, Excuse
me.
FA: How's the soup sir? Great! May I clear the soiled dishes now? Okay sir. Excuse me,
I'll be back to serve you your salad.
FA: Mr. Chef. May I have the salad for table number 3? Thank you.
FA: Excuse me sir, here's your fresh green salad. Enjoy your salad sir. Excuse me.
FA: How's your salad sir? That's great. May I clear the soiled dishes now? Excuse me
sir, I'll be back with your main course.
FA: Mr. Chef, may I have a medium rare beef steak of the guest in table no. 3 please?
Thank you.
FA: Good evening again sir? Is everything alright? May I serve your main entrée now?
Okay sir. If you need anything will be just at the Waiter's station and it's my pleasure to
serve you. Our wine attendant will be here in a short while to present to you your wine.
Enjoy your main course sir. Excuse me.
Perform table adjustment before presenting the bottle of wine
WA: Excuse me sir. (Table adjustment, place the red wine glass, and place the tissue
on the monkey dish) Excuse me sir I’ll be back to present to you your wine.
(Place the cork screw on your pocket, carry the wine in a right manner)

Wine Presentation
WA: Good evening sir, I am NURHANA AMARANI Your Wine attendant for this
evening. May I present to you your Carlo Rossi Red Wine? A Carlo Rossi red wine is
originated in Italy, and it is made with fresh chosen red fruits, it contains 5% alcohol
content with a good vintage year of 1999. May I open the wine for you sir?
FA: Here's the cork sir for your evaluation. Would you like to try the wine sir? Okay sir.
May I pour the wine for you sir? Okay sir. If you need any assistance I am just at the bar
station and it’s my pleasure to serve you. Excuse me.
FA: Did you enjoy the main course and your complimentary wine sir? That's great. May I
clear the soiled dishes now? Excuse me.
(Remove the show plate as well the salt and pepper shakers; adjust the desert spoon
and fork; clear also the wine glass, wine bottle etc.)
FA: Excuse me sir. I’ll be back to serve you your dessert.
FA: Mr. Chef, May I have the dessert of table no. 3? Thank you.
FA: Excuse me sir, here's your chocolate cream cake. Enjoy it sir. Excuse me.
FA: Are you done with your dessert sir? May I clear the soiled dishes now? Okay sir. I
will be back to present to you your bill.

Take the bill from the cashier

FA: Good evening Ms. Cashier. May I have the bill of the guest in table no. 3? Thank
you.

Present the bill

FA: Excuse me sir, may I present to you your bill? Thank you sir, And I received the
exact amount of 2,000 pesos. Are you leaving now sir? May I assist you out?
FA: Thank you for dining with us Mr. Smith and we are looking forward for your next
visit. Have a great day ahead sir.
(Bring the payment and bill to the cashier)
(Clear and clean the table including the water goblet and table napkin for the next
guest)

Room Service

Ring….. ring……
RSO: Good morning, room service department. This is NURHANA AMARANI
speaking. How may I help you?
RSO: Okay sir. May I know your name and your room number sir? Okay sir you are Mr.
James Smith and your room no. is 505.
RSO: What would you like to order sir? Okay sir a set of continental breakfast. Which do
you prefer sir? We have orange, apple, and pineapple juice sir. Okay sir a glass of
orange Juice. Would you like a cup of coffee or tea sir? Okay sir a cup of coffee. Would
you like to add a complimentary fruits sir? Okay sir. Is there anything else you would like
to add sir? Okay no sir.
What time you would like to be served sir? Okay sir you will be served at 8:00 o' clock in
the morning.
And how are you going to settle it sir? Would you like to pay in cash? Or just charge it to
your account? Okay sir you would pay in cash.

May I repeat your orders sir?

You place an order under the name of Mr. James Smith and your room no. is 505. You
ordered a set of continental breakfast with a glass of orange juice and a cup of coffee.
You also add complimentary fruits together with your continental breakfast. You will be
served at 8:00 o' clock in the morning and you will pay in cash. Did I get your orders
right sir?
Okay sir. Thank you for calling the room service department and have a great day
ahead Mr. Smith.

To the kitchen…….
RSO: Room Service department. This is NURHANA AMARANI speaking. Mr. Smith
from room 505 have ordered a set of continental breakfast, together with complimentary
fruits, a glass of orange juice and a cup of coffee. And he wants to be served around
8:00 o'clock in the morning. Thank you.

To the cashier……..
RSO: Room Service department, this is NURHANA AMARANI speaking. Mr. Smith
from room 505 have ordered a set of continental breakfast together with complimentary
fruits. A glass of orange juice and a cup of coffee. And he wanted to pay in cash. Kindly
prepare the bill... Thank you!!

(Prepare the oval tray with all the needed things; get the control list and the bill)
(Carry the oval tray with your left hand, shoulder level and carry tray jack at right hand)

Knock (3x)
RSA: Room Service! I am here to deliver your breakfast Mr. Smith. May I come in?
RSA: Good Morning sir. I am NURHANA AMARANI your Room Service Attendant. I am
here to deliver your breakfast, a set of continental breakfast with complimentary fruits. A
glass of orange juice and a cup of coffee…. Where would you like me to place it sir?
Would you like me to put it in the table or just leave it on tray? Okay sir, leave it on tray.
RSA: Is there anything I can help you with sir? Okay no sir, May I present the bill?
Kindly affix your signature over your printed name sir. Thank you.
RSA: When would you like me to come back to clear the soiled dishes sir?
RSA: Okay Mr. Smith I’ll be back after an hour. Enjoy your breakfast sir. Excuse me.

(Bring the bill and payment to the cashier)

Excuse me Ms cashier here's the bill of room 505 pls prepare his bill

Knock (3x)
RSA: Room Service here to clear the soiled dishes sir. May I come in?
RSA: How’s your breakfast sir? That’s great! Is there anything else I can help you with
sir? Would you like me to open up the curtain to brighten up your day?
RSA: Okay sir. Are you done with your breakfast sir, may I take this now? Thank you for
using the Room Service Mr. Smith. Have a great day ahead and enjoy your stay with us