10 Department of Education

National Capital Region

S CHOOLS DIVIS ION OFFICE
MARIK INA CITY

TLE-Information and Communication Technology

Computer Systems Servicing
Fourth Quarter-Module 3
Rectify/Correct Defects of Computer
Systems and Networks

Writer: Arneil A. Pagatpatan

Cover Illustrator: Christopher E. Mercado
Layout Artist: Jee-jay B. Canillo

City of Good Character

DISCIPLINE • GOOD TASTE • EXCELLENCE
City of Good Character 2
DISCIPLINE • GOOD TASTE • EXCELLENCE
City of Good Character 3
DISCIPLINE • GOOD TASTE • EXCELLENCE
City of Good Character 4
DISCIPLINE • GOOD TASTE • EXCELLENCE
City of Good Character 5
DISCIPLINE • GOOD TASTE • EXCELLENCE
 What I Need to Know
Good day grade 10 ICT-CSS learners! After going through with this module;
you are expected to:
1. identify computer systems and networks defects;
2. state the importance of rectifying or correcting defects in computer
systems and networks; and
3. list down common defects in computer systems and networks.

What I Know
Please indicate your level of competency in rectifying or correcting computer
systems and networks. Put a check ( ) that corresponds to your skills level on the
said computer proficiency. Please be guided with the following scales.

5 – Highly Competent
4 – Competent
3 – Moderately Competent
2 – Slightly Competent
1 – Not Yet Competent

Level of Competency HC C MC SC NYC

As a learner, I can…. 5 4 3 2 1
1. Change Wi-Fi user’s name and password
2. Change computer peripherals connected to
the computer systems
3. Identify what computer component
produces hard noise
4. Install new operating system
5. Install computer application programs
6. Uninstall unnecessary computer programs
7. Scan computer systems.
8. Enable/disable Wi-Fi connection.
9. Update computer applications
10. Free-up space in computer hard disk drive.

City of Good Character 6

DISCIPLINE • GOOD TASTE • EXCELLENCE
 Lesson
Rectify/Correct Defects in
1 Computer Systems and Networks

In this lesson, it presents on rectifying or correcting the defects in computer

systems and networks. For you to picture out and recognize the knowledge of
rectifying or correcting the defects in computer systems and networks, the following
are hereby described for an easy learning endeavour.

What’s In
In module two (2) of the fourth quarter, you have studied about diagnosing
faults of computer systems and networks. Can you still remember on the common
computer system faults and computer diagnoses or possible solutions? Write down at
least three (3) computer system faults and its computer diagnoses/possible solution.
You can use the following table for your answers.

Computer Systems Faults Computer Systems Diagnoses/

Possible Solution
1. 1.
2. 2.
3. 3.

What’s New
Computer systems play a crucial aspect in any computer related tasks. It
serves as the fundamental equipment in sending out, receiving, uploading and
downloading files and documents necessary for office, personal and even school
related works. The higher the specifications the faster the services it offers. On the
other hand, when the computer systems failed to function according to what is
expected, possibly the system experiences errors or issues that would hinder to work
or continue the computer commands and operations.
Thus, computer defects are visible if physical breakdown have been made and
or improper handling the computer systems manifest. Aside from the failure of
physical hardware components, software and networks are also the reasons why the
computer defects prevail. It is the challenge of the person who uses the computer
systems to rectify and or correct the defects of the computer systems and network in
order to continue and use the computer systems in accordance to the advantages it
gives.

City of Good Character 7

DISCIPLINE • GOOD TASTE • EXCELLENCE
 What is It
As a computer technician, it is important to be mindful of all the necessary
things to happen around the computer working environment. Being safe is the primary
concerned of all technical activities. Wearing of personal protective equipment are
encouraged while performing the tasks. Checking it in accordance with the standards
procedures really matters, because safety in the long run will be much beneficial to
all. Thus, faulty equipment and computer components were removed or repaired so
that smooth and organized computer tasks are correctly facilitated.
One of the many ways of removing and or repairing components is by identifying
the defects it may cause to the systems in order to function well. Detecting defects
could be hassle if prior knowledge on the computer systems and networks were not
observed. Likewise, modifications of the computer systems and networks should be
observed if necessary. This will allow better functionalities if that of computer
components are made for upgrading the systems.
Considering the computer compatibility is also one of the key points to let the
systems work according to what is expected. More so, it is also important to repair
immediately the computer defects when unexpected errors or situations occur so that
services on the part of the computer systems in sending, uploading receiving and the
like will consistently be done.

The following table enumerates some of the common defects in computer

systems and networks and how to rectify or correct them:

Common Defects of Computer How to Rectify or Correct the

Systems and Networks Computer Defects
Computer Systems Won’t Turn On
This is one of the common computer ❖ Check if the computer system is
defects experienced by the users. A plugged into the power source.
computer systems that suddenly ❖ If the defects still not working, you can
shutdowns or failing to get sourced from test the computer systems by plugging
the power supply. it in with another working devices for
confirmation whether or not there is
sufficient power on it.
Slow Computer Works ❖ Disable or remove any Terminate-and-
This is another computer defects Stay-Resident program (TSR) that
where users are experiencing while automatically start every time the
performing the computer tasks. This is computer system is about to boot.
maybe because there are some running ❖ You may also remove the unnecessary
program backgrounds on it. programs in your computer systems so
that it free-up space and the needed
programs will work accordingly.

City of Good Character 8

DISCIPLINE • GOOD TASTE • EXCELLENCE
Common Defects of Computer How to Rectify or Correct the
Systems and Networks Computer Defects
Computer peripherals are not
working. ❖ If the peripherals attached to the
Peripherals such as keyboard, computer systems suddenly stop
working, Go to Device Manager and
mouse, webcams or some that connects
see or check if the driver devices are
the PC in some way play a significant properly installed.
aspect in computer systems, without it, ❖ An indication where the device was
there would be a failure of computer not properly installed is the red
related tasks. Some reasons of exclamation mark (!) which means
peripheral malfunctions are improperly something error with the device.
fixed to the ports and clogged with dusts ❖ With this, delete the device driver and
restart the system. Once the system is
and so it could be hard for the systems to
working and running, install again the
detect devices connected on it. device driver.

Noisy Computer Systems ❖ Clean the computer systems by

When we discover that the computer removing the dirt or dusts, you can
system produces extra noise, it indicates make use of compressed air or
brush to clean it up with yourself.
that the computer system is loaded or
❖ More so, over locking the computer
sometimes improper installation of systems’ graphical processing unit
hardware components and or dirt or (GPU) and central processing unit
dusts are present on the system unit. (CPU) may cause or produce noise.
With these, do not over lock and or just
tighten it.
Blue Screen of Death (BSOD)
This computer defects require ❖ Restart the computer systems unit.
important attention especially if there Scan the system for viruses or
are some important files or documents malware. Check the random-access
stored in the hard disk drive (HDD). This memory (RAM) if it properly connected
kind of computer defect or failure to to the motherboard.
boot is caused by issues of hardware or ❖ If the issue is still causing the BSOD, it
a driver (software). A hardware failure maybe the faulty hard drive to
can also initiate a BSOD. accommodate programs which will
lead you to install the operating
system.
Unable to Connect to Local File or
Printer Shares ❖ Check the UTP cable if it properly fixed
Sharing of data from one computer to the modem or router. Ensure that all
to the other and easy file access and the required services are working.
printout could be done through ❖ Check the firewall’s station if the file
computer system networking. Hence, it sharing and printer is block. If so,
unable to utilize this tool would hassle unblock this portion.
computer related tasks. ❖ More so, see to it that all Windows
network adapters like Microsoft
Networks, Client for Microsoft
Networks, and NetBIOS over TCP/IP
are enabled.

City of Good Character 9

DISCIPLINE • GOOD TASTE • EXCELLENCE
The computer system restarts
randomly
❖ Scan the computer system. Use the
If the computer system randomly shut antivirus and malware repair and
down or restart on its own, there’s program security.
something went wrong with either the ❖ Let the programs and other
hardware or software that needs to applications updated.
check out. This could further damage the
data or even loose it if it is continuously
utilized.
Software Malfunction
Computer defects does only happen
in computer hardware but also the ❖ To rectify this type of problem, you
software. Malfunction of software may have to do the system restore.
cause unfinished computer related ❖ By removing the newly installed
tasks and would lead to data software can also help to get back
inefficiencies. Improper shutdown is one computer the way it was used to.
of the defects it causes the computer to ❖ If it is still not solved the issue, you
run properly. Hence, compatibility on need to reinstall the operating
the part of the new software installed is systems.
also one of the things why computer
systems misbehaved.

Unresponsive Internet Browsing

One of the common computer ❖ Check if the LAN Network or the Wi-Fi
network defects is the unresponsive if it has reached to strong connection or
internet browsing. This may cause the
very fast internet connectivity.
combination of both hardware and
software issues. ❖ Reboot the modem or router and so the
network systems will work to its
default settings or functions.
❖ If the defect has not yet resolved, try to
uninstall the web browser, then install
again and restart PC or laptop so that
full software functionalities will occur.

Forgot Modem’s User Name and Wi-

Fi Password
One of the securities in • Power on the modem router and wait
internetworking is the unique user’s for about one minute in order the router
to boot up.
name and password set by the user in
• Locate the Reset button on the modem.
his/her modem. The user’s name and • Using a small thin object, like the end
password are ways to access the part of the paper clip, or pen, press and
account, hence remembering it is very hold the reset button for about 5 to 7
important. Thus, if the user forgot the seconds.
user’s name and password set in the • When the power light begins to blink,
modem, he/she will not be able to open release the button. This will reset the
the account. “Factory Reset Settings”. Then restart
the modem.

City of Good Character 10

DISCIPLINE • GOOD TASTE • EXCELLENCE
 What’s More
Answer the following activity to practice and strengthen your knowledge and
understanding on rectifying or correcting computer systems and networks.

Activity 1

Direction: Match the computer system defects in Column A with its way of
rectifying or correcting computer systems and networks in Column B. Write only the
letter on the space provided.

Column A Column B
______1.Unresponsive internet browsing A. Remove the newly installed
software.
______2. Forgot modem’s user name and B. Clean the computer systems by
Wi-Fi password removing the dirt or dusts, you
can make use of compressed air
or brush to clean it up with
______3. Noisy computer systems.
yourself.
C. Check the computer
______4. Computer systems’ peripherals motherboard if it is properly
are not working. connected to the computer
parts.
______5. Software malfunction
D. Locate the reset button in the
modem and press and hold
for about 5 to 7 seconds.
E. Go to Device Manager and see or
check if the driver devices are
properly installed.
F. Uninstall the web browser, then
install again and restart PC or
laptop so that full software
functionalities will occur.

What I Have Learned

In this lesson, we focused on rectifying or correcting the defects of computer
systems and networks. State what you have learned by answering the following
questions:

1. Based on the learning contents that you have read, what do you think is
the importance of having the knowledge and skills in rectifying or
correcting computer systems and networks?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

City of Good Character 11

DISCIPLINE • GOOD TASTE • EXCELLENCE
 2. What are the commonly computer system defects may happen while
performing computer related tasks?

a) ___________________________________________________________
b) ____________________________________________________________
c) ____________________________________________________________
d) ____________________________________________________________
e) ____________________________________________________________
f) ____________________________________________________________
g) ____________________________________________________________

What I Can Do
For online learners:

To have a deeper knowledge and understanding on rectifying or correcting

computer systems and networks’ defects, list down at least five (5) computer system
and networks’ defects and how to rectify or correct these. Submit your output to your
e-teacher through MS Word or Google docs with the following formats:

Name:
Section:
Computer Systems Defects How to rectify or correct the defects
of computer systems
1.

2.

3.

4.

5.

City of Good Character 12

DISCIPLINE • GOOD TASTE • EXCELLENCE
For offline learners:

Express your knowledge and understanding on rectifying or correcting the

defects of computer systems and networks by answering the following questions:

1. In your own words, what do you think is the importance of knowing

the defects of a computer systems?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2. Aside from the ten (10) listed computer systems and networks’
defects. Enumerate at least five (5) possible Computer Systems and
Networks Defects and possible answer on how to rectify the said
defects.

1. Defect: _______________________________________________________
Rectifying the defect: _________________________________________
_________________________________________
2. Defect: _______________________________________________________
Rectifying the defect: _________________________________________
_________________________________________
3. Defect: _______________________________________________________
Rectifying the defect: _________________________________________
_________________________________________
4. Defect: _______________________________________________________
Rectifying the defect: _________________________________________
_________________________________________
5. Defect: _______________________________________________________
Rectifying the defect: _________________________________________
_________________________________________

Assessment
Answer the following questions. Choose the best answer from the four
alternatives provided after each item. Write only the letter.

_____ 1. When “Computer Systems Won’t Turn On” which of the following item needs
to be primarily undertaken?

A. Check the network icon if you have the internet connection.

B. Check if the computer system is plugged into the power source.
C. Reboot the modem or router and so the network systems will work to its
default settings or functions.
D. All of the above

City of Good Character 13

DISCIPLINE • GOOD TASTE • EXCELLENCE
_____ 2. Lolito experiences the random restarting or shutting down the computer
systems. Which of the following item he must consider?
A. Delete the device driver and restart the system.
B. Scan the computer system. Use the antivirus and malware repair and
program security.
C. Check if the LAN Network or the Wi-Fi if it has reached to strong connection
or very fast internet connectivity.
D. None of the above

_____ 3. Rey have noticed that his laptop’s software program is not functioning well.
To rectify or correct the said defect, which of the following item to be
undertaken?

A. Do the system restore.

B. Remove the newly installed hardware.
C. Reinstall the operating systems if necessary
D. All of the above

_____ 4. If you think that your computer works slow, which of the following should
be done?

A. Disable or remove any Terminate-and-Stay-Resident program (TSR) that

automatically start every time the computer system is about to boot.
B. remove the unnecessary programs in your computer systems so that it
free-up space and the needed programs will work according to its
performance.
C. Both A and B
D. None of the above

_____ 5. What will you do if the computer systems keep on restarting or preventing
you from booting and appeared in blue screen?

A. Restart the computer systems unit.

B. Scan the system for viruses or malware.
C. Check the random-access memory (RAM) if it properly
connected to the motherboard.
D. All of the above

Additional Activities
Write an essay with at least five (5) paragraphs with one of the following topics.
Select at least one (1).

A. Strengthening Knowledge and Skills on Computer Systems and Networks

B. Defects of Computer Systems and Networks: How to Manage
C. Rectifying or Correcting Computer System’s Defect: A short review

City of Good Character 14

DISCIPLINE • GOOD TASTE • EXCELLENCE
 Answer Key

Lesson 1: Rectify/Correct Defects of Computer Systems and

Networks

What’s More
1. F
2. D
3. B
4.
5. A

What Can I do
Answers may vary

Assessment
1. B
2. B
3. D
4. C
5. D

Additional Activities
Answers may vary

City of Good Character 15

DISCIPLINE • GOOD TASTE • EXCELLENCE
 Development Team of the Module

Writer: ARNEIL A. PAGATPATAN (NHS)

Editors:
Bernie Riñon (Dept. Head-JDPNHS)
Uriel B. Teodoro (School Head-SNNHS)

Internal Reviewer: Joseph T. Santos (EPS-EPP/TLE)

External Reviewer:
Illustrator: Arneil A. Pagatpatan (NHS)
Layout Artist: Jee-jay B. Canillo (NHS)
Management Team:
Sheryll T. Gayola
Assistant Schools Division Superintendent
OIC, Office of the Schools Division Superintendent

Elisa O. Cerveza
Chief, CID
OIC, Office of the Assistant Schools Division Superintendent

Joseph T. Santos
EPS-EPP/TLE

Ivy Coney A. Gamatero

EPS – LRMS

For inquiries or feedback, please write or call:

Schools Division Office- Marikina City

Email Address: [email protected]

191 Shoe Ave., Sta. Elena, Marikina City, 1800, Philippines

Telefax: (02) 682-2472 / 682-3989

City of Good Character 16

DISCIPLINE • GOOD TASTE • EXCELLENCE