0% found this document useful (0 votes)
43 views2 pages

Manish Updated Resume

Manish Kumar Tiwari is an experienced IT Support Specialist with strong troubleshooting skills and a commitment to customer service. He holds a B.Tech degree and has worked with companies like Infosys BPM Ltd. and PolicyBazaar.ae, providing technical support and managing onboarding activities. His technical skills include network administration, software installation, and helpdesk support, complemented by several awards in technical training and skills development.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
43 views2 pages

Manish Updated Resume

Manish Kumar Tiwari is an experienced IT Support Specialist with strong troubleshooting skills and a commitment to customer service. He holds a B.Tech degree and has worked with companies like Infosys BPM Ltd. and PolicyBazaar.ae, providing technical support and managing onboarding activities. His technical skills include network administration, software installation, and helpdesk support, complemented by several awards in technical training and skills development.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Curriculum Vitae

MANISH KUMAR TIWARI


Contact: +91 63891 81899
E-mail: [email protected]

Career Objective

To become a skilled professional and develop an ability to adapt to today's ever changing
intellectual and technology driven environment.

Professional Summary

Experienced IT Support Specialist with a proven track record of resolving technical issues in
a timely and efficient manner. Possess strong troubleshooting skills and in-depth knowledge
of various operating systems and software applications. Excellent customer service and
communication skills with the ability to explain complex technical concepts to non-technical
individuals. Committed to providing top-notch IT support to ensure maximum system
availability and user satisfaction.

Educational Qualification

B.Tech UGC/ AIU/ NCTE Glocal University 2021 72.10%

Diploma B.T.E.U.P Ambition Ins. of 2018 73.09%


Technology

Technical Skills

 Troubleshooting skills
 Network administration
 Software installation
 System upgrades
 Data backup management
 Security protocols
 Helpdesk support
 Problem-solving abilities
Working Experience

 Infosys BPM Ltd.


Designation - Sr. Technical Process Executive (Global L1 Support)
Term: 16th April, 2024 – working

● PolicyBazaar.ae (International Process – UAE)


Designation - Associate Sales Consultant (ASC)
Term: 24th May, 2022 - 1st Dec, 2023

 Mega Infomatix Software Solutions


Designation - Analyst
Term: 6th May, 2021 - 19th May, 2022

Working

 Managing On- Boarding activities which involves new user provisioning with
providing technical support and troubleshooting assistance.
 Ticket based on security group, distribution list shared folder access.
 Accounts within the Active Directory infrastructure.
 Provided troubleshooting assistance through phone and chat services, guided
customers through every stage of the process.
 Collaborate with IT team members and external vendors to resolve complex
technical issues.

Awards & Achievements


• Udyamita Vikas Sansthan, UP Lucknow (2018)
• Young Skilled India, IIT BHU Varanasi (2017)
• Indian Railways Technical Training Centre, DLW Varanasi (2017)
• Course on Computer Concepts, NIELIT (2015)
• BRCA IIT Delhi's RENDEZVOUS Codex Design (2014)

You might also like