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Sample Questionnaire 3

The document is a Computer System Usability Questionnaire based on a study by Lewis (1995) that assesses user satisfaction with a system's usability. It includes a series of statements for users to rate their agreement and provides space for comments on both positive and negative aspects. The questionnaire aims to gather feedback on various usability factors such as ease of use, efficiency, and clarity of information.

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Debbie Lou Enquilino
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12 views

Sample Questionnaire 3

The document is a Computer System Usability Questionnaire based on a study by Lewis (1995) that assesses user satisfaction with a system's usability. It includes a series of statements for users to rate their agreement and provides space for comments on both positive and negative aspects. The questionnaire aims to gather feedback on various usability factors such as ease of use, efficiency, and clarity of information.

Uploaded by

Debbie Lou Enquilino
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Computer System Usability Questionnaire


Based on: Lewis, J. R. (1995) IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and
Instructions for Use. International Journal of Human-Computer Interaction, 7:1, 57-78. | About quest.cgi

Please rate the usability of the system.

 Try to respond to all the items.


 For items that are not applicable, use: NA
 Make sure these fields are filled in: System: Email to:
 Add a comment about an item by clicking on its icon, or add comment fields
for all items by clicking on Comment All.
 To mail in your results, click on: Mail Data

System: Email to:


Optionally provide comments and your email address in the box.

RETURN TO REFERRING PAGE


1234567 NA
1. Overall, I am satisfied with how easy it is to use this strongly strongly
system disagree agree

2. It was simple to use this system strongly strongly


disagree agree
3. I can effectively complete my work using this system strongly strongly
disagree agree
4. I am able to complete my work quickly using this strongly strongly
system disagree agree

5. I am able to efficiently complete my work using this strongly strongly


system disagree agree

6. I feel comfortable using this system strongly strongly


disagree agree
7. It was easy to learn to use this system strongly strongly
disagree agree
8. I believe I became productive quickly using this strongly strongly
system disagree agree

9. The system gives error messages that clearly tell me strongly strongly
how to fix problems disagree agree

10. Whenever I make a mistake using the system, I strongly strongly


recover easily and quickly disagree agree

11. The information (such as online help, on-screen strongly strongly


messages, and other documentation) provided with disagree agree
this system is clear
12. It is easy to find the information I needed strongly strongly
disagree agree
13. The information provided for the system is easy to strongly strongly
understand disagree agree

14. The information is effective in helping me complete strongly strongly


the tasks and scenarios disagree agree

15. The organization of information on the system strongly strongly


screens is clear disagree agree

16. The interface of this system is pleasant strongly strongly


disagree agree
17. I like using the interface of this system strongly strongly
disagree agree
18. This system has all the functions and capabilities I strongly strongly
expect it to have disagree agree

19. Overall, I am satisfied with this system strongly strongly


disagree agree
1234567 NA

List the most negative aspect(s):

1.
2.
3.

List the most positive aspect(s):

1.
2.

------

Please state your level of agreement or disagreement for the


following statements based on your experience with the
product/service.

Strongly agree Agree

I like to use this system more often.


I find this system to be more complicated
than it should be
I think the system is simple and easy to use.
I need technical support to use this system.
Strongly agree Agree

I find the system functioning smoothly and is


well integrated.
I think there are a lot of irregularities in the
system.
I think most people can learn this system
quickly.
I find this system to be time-consuming.
I feel confident while using this system.
I think there are a lot of things to learn
before I can start using this system.

Strongly Agree Agree Neutral Disagree Strongly Disagree

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