DEBRE MARKOS

UNIVERSITY
COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ECONOMICS

Internship Report
MENKORER BRANCH BANK OF ABYSSINIA

TIME OF DURATION OF PRATICL ATTACHMENT FOUR WEEKS [30] DAYS

NAME: ERMIYAS ESHETIE

ID NO: 1405462

Submitted to instructor. (Mengistie G)

DEBRE MARKOS, ETHIOPIA
2025G.C
Acknowledgment
First I would like to thank God forgive me strength, then thanks to Debre Marko’s university
for helping in preparing this report and also for the knowledge and strength he offered me in my
life time. Special thanks deserve to Debre Marko’s University Economics Department for giving
the chance to have an experience on the practical work and getting better skills with theoretical
knowledge. And also I would like to thank my advisor Mr.Mengistie G for giving his critical
comments and make my paper to have a present shape.
The internship opportunity I had with bank of Abyssinia was a great chance for learning and
professional development. Therefore, I consider myself as a very lucky individual as well.
I was provided with an opportunity to be a part of it. I am also grateful for having a chance to
meet so many wonderful people and professionals who led me though this internship period. I
express my deepest thanks to bank manager Mr. Simeneh(branch manager) for taking part in
useful decision, giving necessary advices and guidance and arranged all facilities to make life
easier. This practical attachment report would have been successful cooperation and support of a
number of people who enabled me to gain much more than what the practical aspect of the
attachment could have given.

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ABSTRACT
This practical attachment's main goal is to evaluate the performance of the Abyssinia
bank Menkoror branch. The degree to which the Abyssinia bank in Menkoror branch is carrying
out its vision and mission, as well as the organization's effectiveness in relation to its goals.
The purpose of this practical attachment was to broaden students' knowledge and provide them
the opportunity to contrast what they had learned in class thus far with their practical
experiences. To generate students that are highly competent, independent, engaged, change
agents, and effective problem solvers. The investigation of Abyssinia Bank of Ethiopia's equal
participation with other banks in achieving its vision, purpose, and target is another goal.

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 TABLE CONTENT

Acknowledgement ………………………………………………………………………………………1
Abstract.........................................................................2
Table Of Contents…………………………………………………………………………3

CHAPTER ONE………………………………………………………………4
1. ORGANIZATIONAL REPORT…………………………4
1.1 Background Of The Abyssinia Bank………………………………………………4
1.2 Cardinal Issues, Vision, Missions, Objectives, Goal And Value Of The Abyssinia
Bank………………............4
1.2.3 Duty and Responsibility of the organization………………..5
1.3 Organizational Structures…………………………………6
1.3.1 Structure of BOA…………………………………………..7
1.3.2 Major Experience Obtained From The Organization…………..7
1.3.3 Major Problem That I Faced During
the Attachment……………………………………....8
1.3.4 Problems Observed That Affect the Organization at
Current……………………………......8

1.3.5 significance of practical attachment……………….9

CHAPTER TWO……………………………………………………………9
2. SWOT Analysis……………………………………………11
2.5.Recommendation……………………………………………11
2.6 Conclusion………………………………………………………12
Reference………………………………………………………………………13

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 CHAPTER ONE: ORGANIZATIONAL REPORT
1.1 Background of the Abyssinia Bank

When we talk about the history of bank in Ethiopia most of the time comes in our minds is the
bank of Abyssinia The present day Bank of Abyssinia was established on February 15, 1996
(90years to the day after the first but defect private Bank was established in 1906 during empire
Minilik 2) in accordance with 1960 Ethiopian commercial code and the licensed and super vision
of Banking business proclamation 84\1994.
BOA started its operation with an authorized and paid up capital of birr 50 million and
17.8million respective and with only 131 shareholders and 37 staff. BOA is head by CEO (chief
executive officer) who is responsible for taking managerial decisions and there are different vice
chief presidents below CEO. The Hierarchy is divided in to different districts. From these district
Bahirdar district is one of the district having 117 branches’. Menkorer branch is one of the
hundredth branch in our district which is opened on November 7 2022 G.C. and also have 8
permanent employees.

Currently employing the state of art bank technology the bank provides excellence domestic
international and special Banking service to it strives to serve all economic and service sector via
it's every increasing branch networks throughout the country.

In about 22 years, since its establishment, the bank has registered a significant growth in paid-up
capital and total assets. It also attracted many professional staff, valuable shareholders and larger
number of customers from all walks of life. This performance indicates public confidence in the
bank and reliability and satisfaction in its services.

BANK OF ABYSSINIA LOGO

1.2 Cardinal issues missions, Motto, vision, Goals and objective of the Abyssinia Bank

✓Motto
''የሁሉም ምርጫ"
''The Choice for All"

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 1.2.1 Vision of BOA

To become the leading Commercial bank in East Africa by 2030

1.2.2 GOAL

. Carry out extensible and sound institution transformation risk

. Maintain price and exchange era testability

. Maintain adequate international reserves

. Improve the soundness of the financial system

. Create efficient payment system

1.2.3 Duty and Responsibility of the

Organization
BOA has different duties and responsibilities. Some of are:

1.2.4 Mission

They are committed to provide excellent financial services through competent, motivation
employees and digital technology in order to maximize value to all stakeholders.

1.2.5 Objective

 Maximizing profitability through increased efficiency.

 To contribute to the general economic development efforts of nation.
 Enhance growing market share.
 Provide differentiated, varied and value added banking services.
 Increasing employee satisfaction and developing their skill.

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 1.2.6 Value
 Integrity-They do the right thing, even when no one is watching;-They keep their word
and honor of commitments;-They maintain confidentiality and privacy of all.
 Customer Satisfaction-They strive to excel their business and satisfy our customers-They
are committed to offer the highest quality service to their customers and aspire to be
branded with quality in the minds of the customers and the General public
 Employee satisfaction-They are committed to employee training and professional
growth-They distinguish their employees as valuable organizational resources-They
recognize their employees for their achievements
 Learning organization-They are committed to anticipate and respond to internal and
external changes through constant improvement and adaptation-They strive to establish a
culture that nurtures individual and group learning
 Teamwork and collaboration-They recognize the importance of teamwork for their
success-They support one another and work co-operatively
 Public trust-They understand that the sustainability of our business depends on their
ability to maintain and buildup public confidence
 Value for money-They deliver the same level of service for less cost, time or effort-They
deliver a better service or getting a better return for the same amount of expense, time or
effort-They use resources carefully to save expense, time or effort
 Decentralization-They are committed to delegate operations and decision-making
responsibilities
 Corporate citizenship-They value the importance of their role in national development
endeavors-They abide by the laws of Ethiopia and other countries in which they do
business-They care about the welfare of the society and the environment

1.3. Organizational structures

The structure of an organization consists of the coordination of the individuals and collective
departments within the organization to collaboratively reach a final and shared goal in the most
effective and efficient manner.

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In order for the organization in question to reach its full potential, Abyssinia bank maintains
clear and consistent balance between the organization and the people employed within the
organization, as it is through the successful interaction between these two aspects of a business
that the necessary and effective structure can be achieved and maintained. The structure of
Abyssinia bank may be very similar to a regular organization, depending on the size of the bank.
Abyssinia Bank is governed by the Board of Directors consisting of a Chairperson, a Vice
Chairperson and seven Directors. The overall management is entrusted to the management team
which comprises the Chief Executive Officer.

Figure 1.3.1 structure of Bank of Abyssinia

1.3.2 Major Experience Obtained from the Organization

➤ Even though the time given for practical attachment is so short, we have gained basic
operation of how the banking system works.

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 ➤ How to serve customers, and cooperation with collages and with the manager, in kindly
manner so as to increase potential customers.

➤After completing this practical attachment, we have known the basic operation of
financial system under the control of national bank of Ethiopia.

➤We have known the mechanisms to employ by the bank at a time of some difficulties
such as during a time of war, during capital deficiencies, through;

✔ Restricting cash out flow/withdrawal per day

✔ Encouraging digital banking service to overcome

The problem of high cash balance demand.

1.3.3. Major Challenges and Problems I faced

During Practical Attachment
There was less communication between the University and hosting Company Abyssinia
Bank and this lack of communication left me to deal with challenges on my own, as
there was no one from the department to intervene.
The obtained data will differ from one employee to other
 Uncooperative attitude of some employee.
 Inadequate work to do during the Attachment
Getting confused because I didn’t get enough guidelines or directions

At the time of practical attachment we faced some challenges and we have also observed some
critical challenges of the organization.

Critical challenges that we faced during attending this practical attachment includes;

➢ Shortage of time.

➢ Unwillingness of organization to accept.

Sometimes the bank was so busy to serve their customers, at that time we were not able to
get the support of the manager.

1.3.4. Problems observed that affect the organization

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At current time and its critical issues has faced some challenges relating with e- payment service.
Among the challenges Security, Standardization, Regulatory and Legal Issues, Infrastructure,
Heavy Investment Costs, and Socio-Cultural Challenges are the serious ones. And it affected the
development of the service as expected.

Suggested solutions or measures to be taken to solve or at least minimize the problems.

 Increase the awareness of society

 Building infrastructure’s

1.3.5 Significances of practical attachment the practical component of my

study has been very beneficial to me. The following are some examples of how
practical connection is relevant:

1. It allows me to combine my theoretical knowledge with practical skill development because

many operational aspects of the bank are related to the theoretical knowledge I gained from my
studies.

2. It facilitates my application of what I have learned in the classroom.

3. I can overcome the disparity between my study-related practical abilities and theoretical
knowledge through practical work

4. It improves knowledge and comprehension of matters pertinent to a certain field of study

5. It improves students' ability to conduct research

.6. It improves students' ability to handle difficulties or problems they encountered in class or
with their practical work.

7. It enhances employability skills of the students.

8. It supports the growth of students' critical thinking, decision-making, and self-esteem skills

Chapter Two

2. Strength, weakness, opportunity and treat (SWOT) analysis of the

organization Strength

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2.1. Strength of Abyssinia bank –

 Services that are safe and trustworthy and are adapted to the needs of the clients;
 It prioritizes the public interest;
 Decentralized working environment;
 Innovative Culture: it enables Abyssinia to create distinctive goods and services that
satisfy the needs of their clients;

Economies of scale are the cost benefits that Abyssinia bank achieves as a result of size; the
bigger the volume, the greater the benefits;

 Technology: Due to its superiority, Abyssinia bank is better able to satisfy

 They are giving good banking service for their society.
 They are giving door to door Cash collection and payment.
 They have good team sprit.
 The branch has committed devoted, disciplined, skilled employee who respect
environmental culture, norms and language of the society.

2.2 Weakness of Abyssinia bank

In order to survive in the market and to take a competitive advantage over other competitive
banks implementing technological oriented products and services is inevitable and being late
adopter of electronic payment projects made the bank to learn from the existed experience of
banks who adopted these products earlier. Yet, being late adopter made the bank to lose the
potential market available at the first phase of entry.

-They have no SMS short code to operate customers their account.

-Their mobile banking can operated, only by internet it not functional in a place where
data connection is not available.
-There is a shortage of human resources
-The ATM machine in not good
-There is not enough electric city

2.3. Opportunities:-

 The level of income is steadily rising.

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  Population growth
 New products and Services
 Growing economy
 New Technology They can achieve their costumes base target by using governmental
employees, wereda office employee’s town administration employees, and resources.
 Having large unbanked society in rural and urban areas of the area compering with the
total population. etc.,,
 Existence of high cooperation and strong team spirit of the staff.
 Starting from the near time their banks have a good image in front of the public.
 The bank brand great costumes value, having large number of branches being influence
financial institution, and having committed staff is greater opportunity.
 They can use religious budgets like church, mosques etc...
2.4 Threats
✓Growth of other banks in the future
✓Emergence of non-commercial banks, such as industrial banks- perform the function of
advancing loans to industrial undertakings, investment banks- dedicated to financing the
new and upcoming project.
✓New banks are created, with new ideas
✓Entering of foreign banks with new ideas
✓The current situation of the country
2.5 Recommendations
The following recommendations are made for the involved organs based on the results of
the practical attachment:-

Recommendation for the bank

For the problems I encountered during my internship, I recommend the following solutions based
on my education in the university.
✓Customer service quality is a crucial source of distinctive competency and often considered as
key success factor in sustaining competitive advantage in service industries. Great attention and
effort in closing the gap is expected from this bank. And also this bank needs to develop a
strategy to target and retain the dissatisfied customers
✓There should be new and strong network system in the bank in order to reduce customer’s
anger and discomfort.

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✓There must be a good and strong rules and regulation regarding customer handling and
treating.
✓The branch need additional copy machine, printers, personal computers, money counting
machine in order to facilitate the service given by the bank and save time.
✓The bank need to reduce usage of banks resource for personal use like telephones and promote
coefficient use of resource.
✓Use different mechanism to attract investor’s and customer.as we know banks gain profit
mainly from deposit and loan.so the activity which means the attraction of customer should be
implement by different mechanisms.
✓Some customers must have a positive attitude when they came to the bank and understand the
banks procedure properly to get the service they want (must bring ID, passbook)
✓Additionally, Bank of Abyssinia should focus on building brand awareness. Retail banking
brands can stand out to modern consumers by highlighting services that help clients reach their
goals. So when a potential client decides to open an account, this brand should always come to
mind.
Recommendation to Debre Marko’s university internship program
The university must communicate with the organization we applied at.
✓Debre Marko’s University should continue giving this internship program since it is very
necessary for the students to know the environment before they get hired and start working.
✓There should be enough budget for the students to conduct the internship program because
some students may not get easy access to institutions where they can conduct the internship
program so they may need transportation cost.
✓The time period for the internship program must be adequate for all departments depending on
the department courses and place of internship to make the internship more useful.
2.6 Conclusion
The attachment confirms that fostering strong relationships between universities and
employers provides significant benefits for students, universities, and society at large. Many
Ethiopian higher education institutions do not give their students opportunities for practicalattach
ment. Instead, they put more emphasis on teaching the theoretical side of things, which makes it
difficult for students to find work once their academic careers are
over.On the other hand, a lot of difficulties and issues were seen at the businesses where the prac
tical attachment took place, and being aware of these issues can help students improve their
problem-solving abilities. Conducting practical attachments is crucial
for society as awhole, for students, universities, companies, and for employers.

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 REFERENCES
WWW.BANK OF ABYSSINIA Profiie.et

Tel ;

Swift code; ABYSEETAA

Email; @contactcenter ABYSSINIA BANK.COM

Web; WWW. Abyssiniabank.com

BOA, Arerti branch (1996) of annual report of Ethiopia.

And daily and weekly , discussion and guidance of manager and observation during summer stay at

Bank of Abyssinia Arerti branch in 1996

And some ideas from BANK OF AYSSINIA ALETA WONDO BRANCH EMPLOYEERS AND MANEGER

www.boa.et official website of the bank R, FEB, 15, 1996

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