---

**Unit 1:**

1. Communication is a non-stop______
A. paper
B. process
C. programme
D. plan

2. Communication is a part of ______ skills

A. Soft
B. hard
C. rough
D. short

3. The……… is the person who transmits the message.

A. sender
B. Receiver
C. driver
D. cleaner

4. ______ is the person who notices and decodes and attaches some meaning to a message.
A. cleaner
B. sender
C. Receiver
D. driver

5. The response to a sender’s message is called ______

A. food
B. feedback
C. feed
D. message

6. Our dress code is an example of…………communication.

A. Verbal
B. Nonverbal
C. Written
D. Spoken

7. Communication strengthens..... &...... relationship is an organization.

A. employer-father
 B. employer-employee
C. mother-employer
D. mother-child

8. ……… communication includes tone of voice body language, facial expressions etc.
A. Nonverbal
B. Verbal
C. Letter
D. Notice

9. In oral communication there is an advantage of immediate ______

A. Reaction
B. Response
C. interpret
D. Reset

10. Listening is the ability to ______ and appropriately respond to the meaning of another
person’s spoken and nonverbal messages.
A. Understand
B. Analyze
C. understand
D. all of these

11. Which of these is not a step in the listening process?

A. To stop talking
B. Receiving
C. Misinterpreting
D. Responding

12. You speak fast when there is: ______

A. An emergency
B. An urgent work
C. Exciting news
D. All of above

13. Good speaking skills could build the ______

A. Activation
B. Leadership skills
C. Future
D. Money

14. An active listener immediately understands:

A. What other person is saying
B. What he wants to say
 C. What he tries to say
D. Logic behind the saying

15. Good speakers have more chances of:

A. Making money
B. Motivation
C. Career advancement
D. None of these

16. For effective communication:

A. Keep on saying
B. Become a speaker
C. Listen to others first
D. Moving on

17. While communicating, the process is any kind of activity that does not remain constant. The
word constant means……..
A. Persistent
B. irresolute
C. unsure
D. hesitant

18. Communication makes conveying the thoughts easier and helps to understand the
Perspective of another person. The word underlined means…….
A. Stand point
B. disbelief
C. doubt
D. distress

19. It is an effort to equip the students with basic language skills known as listening, speaking,
reading and writing. The underlined word means ………..
A. Have
B. Not ready
C. prepare
D. Take a picture

20. English communication means to learn to communicate with others like by speaking, poem
reciting, listening and how well you express yourself to others etc. Language means it’s totally
about vocabulary studies, learning Grammar. The underlined words mean …….
A. Word structure, rules of language
B. attention, Syntax
C. pictures, instructions
D. concentrate, erudition
21. Learning is to give brief attention to another person and to share attention with another
person. Learning is also to extend those attentions and to concentrate on another person. The
underlined words mean ………..
A. Care, focus
B. prolong, see
C. Look, thick
D. need, find

22. The 5 fundamentals driving effective communication are Trust, Clarity, Language,
Relevance, and Feedback.
A. Go, Move
B. Must, Give
C. Clear, Reaction
D. Believe, trust

23. Regardless of the type of communication: verbal, ………., written, listening or ………., if we
don't communicate effectively, we put ourselves and others at risk.
A. Verbal, media
B. verbal, spoken
C. visual, verbal
D. nonverbal , visual

24. If you are unhappy or have lost interest in your job, you are far less likely to ………..
effectively– both on the giving and receiving ends.
A. Speak
B. write
C. communicate
D. think

25. You cannot engage with someone if you are not listening to them because you will tend to
make ……… about their needs based on your ……… versus reality.
A. Assumptions, perceptions
B. words, thoughts
C. Choices, thoughts
D. decisions, selections

26. It is extremely difficult to communicate anything when there is a lack of ………..

A. Misdeed
B. Transparency and trust
C. Understanding
D. bad experience

27. When conflict is not eradicated, it …….. and then people begin to take sides, which further
impedes effective communication.
 A. Manages
B. begins
C. grows
D. stops

28. Non-verbal communication involves the use of ……… and facial expressions to convey a
message.
A. Emotions
B. familiarity
C. Gestures
D. passions

29. Calm, measured, and positive, many situations can be handled, and problems solved, by
proactively using ……… communication
A. Assertive
B. Negative
C. Problematic
D. Forceful

30. Give them the space to talk. They will let you know their ideas and their solutions, you just
need to listen and give them the chance to communicate. This is how we can work with an
……… communicator
A. Aggressive
B. Assertive
C. Personal
D. Passive

31. Aggressive communicator style can be ……., wants to win at all costs.
A. Hostile, threatening
B. welcoming
C. unfriendly
D. impolite

32. ……… communicators tend to step back and let other, more assertive or aggressive, people
lead the way.
A. Passive
B. Aggressive
C. Assertive
D. Passive aggressive

33. A passive communicator is always …….. - in fact, this style of communication can lead to
resentment building up over time because the person is unable to clearly communicate their
opinions, needs, and wants.
A. happy
 B. unhappy
C. angry
D. joyful

34. Depending on the way it is delivered, interpersonal communication sets out to fulfil a certain
aim: to ………, to entertain, to persuade, or simply to affect or influence purposes.
A. inform
B. give
C. Take away
D. dismantle

35. Interpersonal Communication serves five major purposes: to inform, to express feelings, to
imagine, to influence, and to meet …….expectations.
A. economic
B. cultural
C. social
D. individual

36. The benefits of good interpersonal skills can affect the ……… and productivity of your entire
team or department.
A. Morale
B. Egoistic
C. Selfish
D. International

37. Interpersonal communication is the process by which people exchange information, feelings,
and meaning through verbal and non-verbal messages: it is ………………. communication.
A. Indirect
B. Face-to-face
C. unintended
D. secondary

38. Interpersonal communication is not just about what is actually said - the language used - but
how it is said and the non-verbal messages sent through tone of voice, ……., gestures and
body language.
A. Facial expressions
B. words
C. moves
D. feelings

39. Interpersonal communication is a key …… and can be used to make sense of the world and
our experiences in it.
A. Life skill
B. Societal skill
 C. Communication skill
D. Survival skill

40. Listening is the process of ………., constructing meaning from, and responding to spoken.
A. Receiving
B. taking
C. giving
D. bending

41. ……….. is one of the best skills to have effective listening

A. Get distracted
B. Eliminate distraction
C. Be careless
D. talk

42. Effective listening………….

A. disturbs attention
B. improves understanding
C. brings in friendship
D. builds speaking skills

43. The ability to speak confidently and ………….. is something called Speaking skills
A. smoothly
B. fluently
C. incorrectly
D. improperly

44. It’s important to develop both ………. and listening skills in order to communicate effectively.
A. speaking
B. writing
C. reading
D. hearing

45. …………. development is where students understand the meanings and pronunciations of
words necessary for communication
A. Vocabulary
B. Grammar
C. Writing ability
D. fluency

46. …………… is the ability to hear words and understand them straight away.
A. Listening
B. speaking
C. writing
 D. Fluency

47. Formal language is important as it helps us to make a good impression on people and
communicate ………………..
A. Rudely
B. politely
C. grammatically
D. softly

48. Thinking before speaking is important for us to add value in terms of communicating our
………., ideas and feelings
A. Thoughts
B. sentiments
C. words
D. dreams

49. The basic purpose of reading is to extract information from a …….. of sources.
A. same
B. different
C. variety
D. colourful

50. Albert Einstein said, “If you can’t explain it to a six-year-old, you don’t ……… it yourself.”
A. understand
B. explain
C. knowledge
D. describe

---

### **Unit 2:**

1. She was running a high temperature.

A. adjective
B. adverb
C. Noun
D. Pronoun

2. I am the happiest woman in the world.

A. adverb
B. adjective
C. Verb
D. Noun
3. He has many influential friends.
A. noun
B. Verb
C. adjective
D. pronoun

4. Choose the lesser of the two evils.

A. adverb
B. noun
C. verb
D. pronoun

5. Hari is the most intelligent boy in the class.

A. conjunction
B. preposition
C. adverb
D. adjective

6. A fast car goes fast

A. verb
B. adjective
C. adverb
D. noun

7. She is --- beautiful

A. ravishing
B. ravishingly
C. ravished
D. ravish

8. I was --- surprised.

A. Pleased
B. Pleasant
C. Pleasantly
D. Please

9. It was John who --- the window.

A. Break
B. Broke
C. Broken
D. Breaking

10. It is only a --- arrangement.

 A. Temporary
B. Temporarily
C. Temporal
D. Temperate

11. It was --- heavily.

A. Snowed
B. Snowing
C. Snow
D. None of these

12. They are eagerly --- for your response

A. awaiting
B. await
C. awaited
D. none of these

13. The --- intervention of the policeman saved his life.

A. Timed
B. Timely
C. Time
D. Timeliness

14. The meeting --- for three hours.

A. last
B. lasted
C. lastly
D. None of these

15. Concrete nouns are the ones that refers to things that exist physically and can be ……..,
seen, smelled, felt or tasted.
A. Invisible
B. Touched
C. Suspected
D. Happen

16. Ideas, qualities or conditions like love, hate, power, and time are all examples of …….
nouns.
A. Abstract
B. Uncountable
C. Countable
D. Material

17. Collective Nouns are nouns that refer to a group of something in ………
 A. Unspecific
B. Particular
C. Special
D. Vague

18. An ………… normally indicates quality, size, shape, duration, feelings, contents, and more
about a noun or pronoun.
A. Adverb
B. Adjective
C. Verb
D. Preposition

19. A verb is the part of a sentence that tells us what the ……… performs. Verbs are the hearts
of English sentences.
A. Adjective
B. Object
C. Subject
D. Adverb

20. What part of speech describes a verb, adjective, or adverb and answers when? where?
how? and to what extent?
A. verb
B. adjective
C. adverb
D. preposition

21. What part of speech connects words or groups of words? Examples are for, and, nor, but,
or, yet, and so?
A. preposition
B. adverb
C. interjection
D. conjunction

22. What part of speech substitutes for a noun? Examples are we, they, him, I, you, me, she...
A. pronoun
B. verb
C. conjunction
D. noun

23. What part of speech describes a person, place, thing, or idea? Examples are house, jury,
determination.
A. Noun
B. pronoun
C. Adjective
 D. Adverb

24. Conjunctions make a ………. between/among words or groups of words to other parts of the
sentence and show a relationship between/among them.
A. Object
B. connect
C. Link
D. Joint

25. An interjection is a kind of ………….. inserted into regular speech. Actually, it is a brief and
abrupt pause in speech for expressing emotions.
A. Exclamation
B. Interrogative
C. Imperative
D. Assertive

26. On a lightly floured board, …………. the dough for a couple of minutes.
A. Need
B. Knead
C. New
D. knew

27. Rooney has pulled a ……….. in his thigh and won’t play tomorrow.
A. Muscle
B. Mussel
C. Morsel
D. Mosel

28. He ………. deeply at the thought.

A. side
B. sad
C. sighed
D. said

29. The word ‘imminent’ means ……

A. Invent
B. complicated
C. happening very soon
D. successful

30. The word ‘Horde’ means ……..

A. Valuable amount
B. large group of people
C. Impossible
 D. Incredible

31. Acumen’ the synonym of this word is ……

A. Unaware
B. awareness
C. mindful
D. grand

32. Benevolent’, the synonym of this word is ……

A. Generous
B. rude
C. Cranky
D. rough

33. The antonym of ‘Sacred’ is …….

A. Cherish
B. Profane
C. divine
D. Godly

34. The synonym of ‘Sneer’ is ……………

A. Flatter
B. praise
C. Mock
D. Scold

35. The antonym of ‘Taciturn’ is ……..

A. Nimble
B. Talkative
C. Silent
D. reserved

36. The antonym of ‘Mandatory’ is ………

A. Compulsory
B. optional
C. necessary
D. enforced

37. The antonym of ‘Luscious’ is ……..

A. yum
B. Sweet
C. Delicious
D. tasteless
38. The antonym of ‘Modest’ is ………
A. Humble
B. trivial
C. boastful
D. silent

39. A or AN can be used only with ……….nouns.

A. countable
B. uncountable
C. abstract
D. none of these

40. The first ………. of renovations should be finished by January.

A. Faze
B. Face
C. look
D. phase

41. He was round and fat, he had an energetic ………., a bright, lively face, and laughing eyes.
A. Gate
B. gait
C. walk
D. quack

42. There will be heavy ……… in most parts of the country.

A. reign
B. rein
C. rain
D. regin

43. She watched the dove ……… above the chestnut trees.
A. sore
B. shore
C. soar
D. shear

44. I woke up --- five o'clock --- the morning.

A. ln/in
B. At/on
C. At/in
D. At/at

45. She graduated from the university --- 1969.

A. at
 B. on
C. in
D. for

46. _____ time is it?

A. which
B. what
C. whose
D. why

47. _____ kind of clothes do you like to wear?

A. where
B. what
C. whose
D. why

48. _____ road leads to the Zoo?

A. which
B. what
C. whose
D. why

49. _____ is the matter?

A. which
B. what
C. whose
D. why

50. _____ cell phone is ringing?

A. where
B. what
C. whose
D. when

51. ………. you have a brother?

A. does
B. do
C. has
D. have

52. ……… your sister live with you?

A. does
B. do
C. is
 D. are

53. ……… she your friend?

A. does
B. do
C. is
D. are

54. ……… you like pizza?

A. does
B. do
C. is
D. are

55. ……… my sister at your house?

A. does
B. do
C. is
D. are

56. ……… we late?

A. does
B. do
C. are
D. is

57. ……… they need help?

A. does
B. do
C. are
D. is

58. ……… that jacket expensive?

A. does
B. do
C. is
D. are

59. ……… she work late on the weekend?

A. does
B. do
C. is
D. are
60. I want to buy _____ car.
A. a
B. an
C. the
D. No article

---

### **Unit 3:**

1. Good manners come from having ……… With others.

A. Love
B. sympathy
C. hatred
D. empathy

2. We are ……… and ………..creatures on the earth.

A. Humble, unimportant
B. great, important
C. weak, tired
D. strong, willful

3. Good manners by J.C. Hill has been taken from his work………..
A. Pass away
B. commanding the fate
C. an introduction to citizenship
D. punishment

4. It is our responsibility to make ourselves ……….

A. Undermine
B. understood
C. underemployed
D. mannered

5. It is only ……….people who takes remarks too literally.

A. Good
B. wise
C. healthy
D. stupid

6. It is a bad manner to say……….things about someone behind his back.

A. Pleasant
B. right
C. unpleasant
 D. good

7. All of us are ………little things in a dangerous world.

A. Fragile
B. bitter
C. severe
D. heavier

8. What picture is shown to university student to find out how many mistakes people make in
their statements?
A. War
B. bull-fight
C. riot
D. man-fight

9. The strong and healthy young man used to ignore ……….

A. Everyone
B. women
C. old and weak people
D. politicians

10. The disabled should not be ………by us.

A. Hesitated
B. mocked
C. pushed
D. helped

11. By understanding our own………we will possess good manners.

A. Sympathy
B. ignorance
C. status
D. limitations

12. Who said, “It takes two to speak the truth – one to speak, and another to hear”?
A. Henry David Thoreau
B. J.C. Hill
C. Mahatma Gandhi
D. Albert Einstein

13. Good manners are a reflection of our ……….

A. Education
B. upbringing
C. wealth
D. social status
14. Good manners help us to ……….
A. Gain respect
B. earn money
C. become famous
D. all of the above

15. Good manners are ……….

A. Inherited
B. learned
C. genetic
D. none of these

16. Good manners are important in ……….

A. Personal life
B. professional life
C. both personal and professional life
D. none of these

17. Good manners are a sign of ……….

A. Weakness
B. strength
C. humility
D. arrogance

18. Good manners are ……….

A. Universal
B. cultural
C. both universal and cultural
D. none of these

### **Unit 3:**

1. Good manners come from having ……… With others.

A. Love
B. sympathy
C. hatred
D. empathy

2. We are ……… and ………..creatures on the earth.

A. Humble, unimportant
B. great, important
C. weak, tired
 D. strong, willful

3. Good manners by J.C. Hill has been taken from his work………..
A. Pass away
B. commanding the fate
C. an introduction to citizenship
D. punishment

4. It is our responsibility to make ourselves ……….

A. Undermine
B. understood
C. underemployed
D. mannered

5. It is only ……….people who takes remarks too literally.

A. Good
B. wise
C. healthy
D. stupid

6. It is a bad manner to say……….things about someone behind his back.

A. Pleasant
B. right
C. unpleasant
D. good

7. All of us are ………little things in a dangerous world.

A. Fragile
B. bitter
C. severe
D. heavier

8. What picture is shown to university student to find out how many mistakes people make in
their statements?
A. War
B. bull-fight
C. riot
D. man-fight

9. The strong and healthy young man used to ignore ……….

A. Everyone
B. women
C. old and weak people
D. politicians
10. The disabled should not be ………by us.
A. Hesitated
B. mocked
C. pushed
D. helped

11. By understanding our own………we will possess good manners.

A. Sympathy
B. ignorance
C. status
D. limitations

12. Who said, “It takes two to speak the truth – one to speak, and another to hear”?
A. Henry David Thoreau
B. J.C. Hill
C. Mahatma Gandhi
D. Albert Einstein

13. Good manners are a reflection of our ……….

A. Education
B. upbringing
C. wealth
D. social status

14. Good manners help us to ……….

A. Gain respect
B. earn money
C. become famous
D. all of the above

15. Good manners are ……….

A. Inherited
B. learned
C. genetic
D. none of these

16. Good manners are important in ……….

A. Personal life
B. professional life
C. both personal and professional life
D. none of these

17. Good manners are a sign of ……….

 A. Weakness
B. strength
C. humility
D. arrogance

18. Good manners are ……….

A. Universal
B. cultural
C. both universal and cultural
D. none of these

---

### **Unit 4:**

1. Emotional Intelligence is the ability to identify your own emotions and those of others.
A. True
B. False
C. sometimes
D. never

2. Emotional intelligence is......

A. Being smart about emotional situation
B. The ability to understand, use, and manage our emotions
C. Never getting angry
D. none of these

3. Being able to imagine what emotions a person is likely to be feeling (even when you don't
actually know) is called......
A. Sympathy
B. Empathy
C. Pity
D. understanding

4. Empathy is being able to imagine how others feel.

A. True
B. False
C. sometimes
D. never

5. Being empathetic means that you...

A. Are pathetic
B. Are lazy
C. Help others
 D. Understand and share other people's feelings and emotions

6. Which of the following IS NOT a skill associated with emotional intelligence?

A. experiencing love
B. negotiating conflict
C. being sensitive to others
D. expressing pride and anger

7. Emotions are:
A. objective responses to experiences in our environment
B. subjective responses to experiences in our environment
C. physiological changes to experiences in our environment
D. behavioral changes to experiences in our environment

8. What is a key step in Teamwork?

A. coordination
B. Responsibility
C. Organization
D. All of the above

9. What does Teamwork mean?

A. To work well with others
B. To work hard
C. To communicate well
D. To work using soft skills

10. How do you use teamwork in your everyday life?

A. Help a old lady across the street
B. Walk someone to class
C. Work with students to get and assignment done
D. A and B

11. What is not an important factor in teamwork?

A. The team must receive external support and encouragement
B. The team must have a results-driven structure.
C. The team must not help their team member.
D. none of these

12. What are the correct 8 steps of teamwork? (in order)

A. Clear goal,result driven structure,unified commitment, collaborative climate, external
support, competent team members, principle leadership,understood by all.
B. Clear goal,results-driven structure,competent team members,unified
commitment,collaborative climate,understood by all,external support,principled leadership.
 C. Result driven structure,unified commitment, collaborative climate,principle leadership,
external support, competent team members,understood by all,clear goal.
D. all of these

13. What do you mean by teamwork?

A. Setting out alone
B. Taking control of the team to do your work
C. Working with the team to get what everyone wants
D. Creating problems for everyone

14. Which of the following best describes teamwork?

A. Individuals working independently towards a common goal.
B. Collaboration and cooperation among team members to achieve a shared objective.
C. A competitive environment where individuals strive to outperform others.
D. none of these

15. What is the primary benefit of effective teamwork?

A. Increased workload for team members.
B. Improved decision-making and problem-solving.
C. Individual recognition and rewards.
D. none of these

16. Which of the following is an essential element of good communication in teamwork?

A. Active listening.
B. Dominating the conversation.
C. Avoiding conflict.
D. passive listening.

17. How can team members demonstrate accountability?

A. Blaming others for failures.
B. Taking responsibility for their actions and outcomes.
C. Avoiding participation in team activities.
D. all of these

18. What is the purpose of establishing team goals and objectives?

A. To create unnecessary pressure on team members.
B. To provide a clear direction and focus for the team.
C. To assign blame in case of failure.
D. both b & c

19. Conflict within a team can be constructive when:

A. Team members avoid discussing differences.
B. It leads to improved ideas and solutions.
C. Team members refuse to compromise.
 D. either a or c

20. What does it mean to be a proactive team member?

A. Waiting for instructions from the team leader.
B. Taking the initiative and seeking opportunities to contribute.
C. Ignoring team objectives.
D. none of these

21. How can trust be built within a team?

A. Sharing sensitive information with unauthorized individuals.
B. Being reliable and keeping promises.
C. Encouraging unhealthy competition among team members.
D. none of these

22. Which of the following is an effective way to resolve conflicts within a team?
A. Ignoring the issue and hoping it goes away.
B. Engaging in personal attacks.
C. Openly discussing concerns and seeking a compromise.
D. none of these

23. What is the role of a team leader in fostering teamwork?

A. Micromanaging team members.
B. Providing guidance, support, and clear communication.
C. Ignoring team dynamics and conflicts.
D. none of these

24. How can diversity in a team contribute to its success?

A. Diversity is irrelevant to team performance.
B. It brings different perspectives and ideas.
C. It leads to conflicts and decreased productivity.
D. none of these

25. How can team members demonstrate respect for one another?
A. Gossiping and spreading rumors.
B. Dismissing others’ opinions and ideas.
C. Listening attentively and valuing different viewpoints.
D. both a & b.

26. What does it mean to collaborate effectively?

A. Working independently without seeking input from others.
B. Sharing information and resources to achieve common goals.
C. Avoiding cooperation and relying solely on individual efforts.

27. How can effective time management contribute to teamwork?

 A. It creates unnecessary stress and pressure on team members.
B. It ensures tasks and deadlines are met efficiently.
C. It allows team members to work individually at their own pace.

28. How can feedback benefit team members?

A. It creates a negative work environment.
B. It helps identify areas for improvement and promotes growth.
C. It leads to conflicts and misunderstandings.

29. What is the importance of celebrating team achievements?

A. It creates unhealthy competition among team members.
B. It boosts morale and promotes a positive team culture.
C. It discourages individual recognition and rewards.

30. What is the role of compromise in teamwork?

A. It is unnecessary, and team members should always strive for their own interests.
B. It ensures everyone’s needs and perspectives are considered.
C. It leads to conflicts and compromises team performance.

31. How can effective problem-solving contribute to teamwork?

A. It discourages collaboration and encourages individual solutions.
B. It fosters creativity and promotes collective decision-making.
C. It creates unnecessary obstacles and delays.

32. What is the impact of effective teamwork on employee satisfaction?

A. No impact on employee satisfaction.
B. Increased job satisfaction and engagement.
C. Decreased motivation and interest in work.

33. What is the purpose of establishing clear roles and responsibilities within a team?
A. To create confusion and conflicts among team members.
B. To promote accountability and ensure efficient task allocation.
C. To avoid teamwork and rely on individual efforts.

34. What is the role of active participation in team meetings?

A. Remaining silent and passive during discussions.
B. Contributing ideas, opinions, and constructive feedback.
C. Disrupting the meeting and diverting attention from the agenda.

35. How can effective teamwork contribute to innovation?

A. It stifles creativity and discourages new ideas.
B. It encourages collaboration and the exchange of diverse perspectives.
C. It promotes a competitive environment where new ideas are discouraged.
36. How can conflict resolution contribute to team cohesion?
A. By avoiding conflicts and ignoring disagreements.
B. By openly addressing conflicts and finding mutually beneficial solutions.
C. By blaming others and refusing to compromise.

37. How can recognition and appreciation contribute to teamwork?

A. They have no impact on team morale and motivation.
B. They boost morale and encourage continued effort and dedication.
C. They lead to increased conflicts and unhealthy competition.

38. How can effective teamwork contribute to organizational success?

A. It has no impact on organizational success.
B. It improves productivity, innovation, and overall performance.
C. It creates unnecessary conflicts and decreases efficiency.

39. How can empathy and understanding benefit teamwork?

A. They create a hostile work environment.
B. They promote trust, collaboration, and effective communication.
C. They discourage cooperation and encourage individualism.

40. What is the importance of regular team evaluation and reflection?

A. It has no impact on team performance.
B. It allows for identifying areas of improvement and adjusting strategies.
C. It creates unnecessary conflicts and decreases team morale.

41. How can effective delegation contribute to teamwork?

A. By assigning all tasks to a single team member.
B. By distributing tasks based on individual strengths and abilities.
C. By avoiding delegation and relying on individual efforts.

42. What is the impact of effective communication on team productivity?

A. It has no impact on team productivity.
B. It improves collaboration, reduces misunderstandings, and enhances efficiency.
C. It creates conflicts and decreases overall productivity.

43. How can continuous learning and development contribute to teamwork?

A. They have no impact on team performance.
B. They promote growth, adaptability, and improved skill sets within the team.
C. They discourage collaboration and discourage individual progress.

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### **Unit 5:**

1. Imagine that you walk into a room for an interview, shake the interviewer's hand, sit down,
and proceed with the interview. When do you make your first impression?
A. Between the door and when you’ve taken your seat
B. After they’ve asked you three questions
C. During the handshake
D. While answering the first question

2. When we encounter someone, what is the part of the bodies that we notice first?
A. Face
B. Hands
C. Eyes
D. Clothing

3. If someone leans toward you when they say something:

A. They like the smell of your cologne or perfume.
B. They are emphasizing a point.
C. They forgot their glasses and are trying to see you better.
D. They want to intimidate you.

4. Which of the following statements about body language is TRUE?

A. Body language can be conscious or unconscious.
B. Body language includes only conscious gestures.
C. Body language includes only unconscious gestures.
D. Body language is irrelevant in communication.

5. The facial expression of this emotion often includes the eyebrows being pulled down and
together and the lips being pressed tightly together.
A. Anger
B. Sadness
C. Happiness
D. Fear

6. To communicate competently with nonverbal communication:

A. Observe multiple nonverbal cues before drawing any conclusions about a person's
communication
B. Try to match nonverbal and verbal communication to avoid mixed messages
C. Monitor your own nonverbal communication
D. All of the above

7. What is nonverbal communication?

A. Communicating with someone by using gestures.
B. Getting messages across with facial expressions.
C. Using your body language to convey something to someone else.
D. All of the above
8. Which of these is NOT an example of a verbal communication skill?
A. Language used
B. Eye contact
C. Volume of speech
D. The speed of our speech

9. Which of the following qualifies as a gesture?

A. Wave
B. 'Hi there!'
C. A sad expression
D. 'Goodbye'

10. Why is body language important in the workplace?

A. Body language isn't important. People only focus on your words, not on your expressions
and gestures.
B. Body language is important because it is a form of verbal communication.
C. Body language is important because it has a very strong influence on how people perceive
you.
D. Body language is important because people may speak different languages but use similar
gestures.

11. This is not a good body language tip:

A. Slouch in your chair, it helps you relax
B. Make good eye contact
C. Firm handshake
D. Speak clearly and loud enough for the interviewer to hear you: voice quality

12. Which communication out of following options is a example of nonverbal communication?

A. Face-to-face communication
B. Letter writing
C. Gestures
D. Email

13. The movements of parts of body, hand, arms, even legs and feet are called as______
A. Emotions
B. Gestures
C. Expressions
D. Postures

14. ______ communication is indirect and without words.

A. Verbal
B. Oral
C. Non-verbal
 D. Written

15. Body language is also called as _____

A. face-to-face
B. Expressions
C. Kinesics
D. Non-verbal communication

16. Charts, graphs and maps are the examples of _____ communication.
A. Body language
B. Oral
C. Written
D. Non-verbal

17. Straight body posture shows what?

A. Pride
B. Professionalism
C. Confidence
D. Humility

18. Which of the following is a positive facial expression?

A. Staring hard
B. Wrinkled forehead
C. Looking somewhere else
D. Nodding while listening

19. ...... is an instance of non-verbal communication.

A. A speech
B. Proximity
C. A notice
D. An e-mail

20. Pointing finger to something is an example of.....

A. Expressions
B. Gestures
C. Body Language
D. Para Language

21. Which of the following includes the tone, speed and volume of voice?
A. Eye Contact
B. Body Language
C. Para Language
D. Gestures