0% found this document useful (0 votes)
19 views

NetBackup_Appliance_Release_Notes_5501

The Veritas NetBackup Appliance Release Notes for version 5.5.0.1 detail the legal notices, technical support information, and new features and enhancements of the appliance. Key updates include the removal of support for the AMS user role and OpenStorage plugin, introduction of multifactor authentication for the Log Transfer Console, and the addition of NetBackup Predictive Cache functionality. The document also outlines hardware features and compatibility information for the NetBackup 52xx and 53xx appliance models.

Uploaded by

maulet2001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
19 views

NetBackup_Appliance_Release_Notes_5501

The Veritas NetBackup Appliance Release Notes for version 5.5.0.1 detail the legal notices, technical support information, and new features and enhancements of the appliance. Key updates include the removal of support for the AMS user role and OpenStorage plugin, introduction of multifactor authentication for the Log Transfer Console, and the addition of NetBackup Predictive Cache functionality. The document also outlines hardware features and compatibility information for the NetBackup 52xx and 53xx appliance models.

Uploaded by

maulet2001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 39

Veritas NetBackup™

Appliance Release Notes

Release 5.5.0.1
Veritas NetBackup™ Appliance Release Notes
Last updated: 2025-02-14

Legal Notice
Copyright © 2025 Veritas Technologies LLC. All rights reserved.

Veritas, the Veritas Logo, and NetBackup are trademarks or registered trademarks of Veritas
Technologies LLC or its affiliates in the U.S. and other countries. Other names may be
trademarks of their respective owners.

This product may contain third-party software for which Veritas is required to provide attribution
to the third party (“Third-party Programs”). Some of the Third-party Programs are available
under open source or free software licenses. The License Agreement accompanying the
Software does not alter any rights or obligations you may have under those open source or
free software licenses. Refer to the Third-party Legal Notices document accompanying this
Veritas product or available at:

https://www.veritas.com/about/legal/license-agreements

The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Veritas Technologies
LLC and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED


CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH
DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS
SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq.
"Commercial Computer Software and Commercial Computer Software Documentation," as
applicable, and any successor regulations, whether delivered by Veritas as on premises or
hosted services. Any use, modification, reproduction release, performance, display or disclosure
of the Licensed Software and Documentation by the U.S. Government shall be solely in
accordance with the terms of this Agreement.

Veritas Technologies LLC


2625 Augustine Drive
Santa Clara, CA 95054

https://www.veritas.com
Technical Support
Technical Support maintains support centers globally. All support services will be delivered
in accordance with your support agreement and the then-current enterprise technical support
policies. For information about our support offerings and how to contact Technical Support,
visit our website:

https://www.veritas.com/support

You can manage your Veritas account information at the following URL:

https://my.veritas.com

If you have questions regarding an existing support agreement, please email the support
agreement administration team for your region as follows:

Worldwide (except Japan) [email protected]

Japan [email protected]

Documentation
Make sure that you have the current version of the documentation. Each document displays
the date of the last update on page 2. The latest documentation is available on the Veritas
website:

https://www.veritas.com/content/support/en_US/dpp.Appliances.html

Documentation feedback
Your feedback is important to us. Suggest improvements or report errors or omissions to the
documentation. Include the document title, document version, chapter title, and section title
of the text on which you are reporting. Send feedback to:

[email protected]

You can also see documentation information or ask a question on the Veritas community site:

https://www.veritas.com/community/

Veritas Services and Operations Readiness Tools (SORT)


Veritas Services and Operations Readiness Tools (SORT) is a website that provides information
and tools to automate and simplify certain time-consuming administrative tasks. Depending
on the product, SORT helps you prepare for installations and upgrades, identify risks in your
datacenters, and improve operational efficiency. To see what services and tools SORT provides
for your product, see the data sheet:

https://sort.veritas.com/data/support/SORT_Data_Sheet.pdf
Contents

Chapter 1 About NetBackup appliance 5.5.0.1 .............................. 6


About the NetBackup appliance 5.5.0.1 ............................................. 6
About NetBackup Appliance third-party legal notices ............................. 7

Chapter 2 NetBackup appliance 5.5.0.1 features,


enhancements, and changes .................................... 8
About new features, enhancements, and changes ................................ 8
New features, enhancements, and changes for NetBackup Appliance
5.5.0.1 ................................................................................... 8

Chapter 3 NetBackup Appliance Hardware features .................. 11


NetBackup 52xx hardware features .................................................. 11
NetBackup 53xx hardware features .................................................. 13
About the 5U84 storage shelves ................................................ 15
Comparison of the NetBackup Appliances hardware ............................ 16
About NetBackup Appliance memory requirements ....................... 19

Chapter 4 NetBackup Appliance compatibility .............................. 21


About NetBackup Appliance upgrades .............................................. 21

Chapter 5 Operational notes .............................................................. 22

About operational notes for NetBackup appliance 5.5.0.1 ..................... 22


New operational notes for NetBackup appliance 5.5.0.1 ....................... 23
Upgrade and rollback notes ............................................................ 23
General NetBackup Appliance notes ................................................ 23
NetBackup Appliance user interface notes ......................................... 26
Installation and configuration notes .................................................. 29
High availability notes .................................................................... 30
About NetBackup support utilities .................................................... 31
NetBackup Domain Network Analyzer (NBDNA) ........................... 31
NetBackup Support Utility (NBSU) ............................................. 33
About other support resources .................................................. 33
About NetBackup appliance log files ................................................. 33
Contents 5

Appendix A Related documents ........................................................... 36


About the NetBackup appliance documentation .................................. 36
Chapter 1
About NetBackup
appliance 5.5.0.1
This chapter includes the following topics:

■ About the NetBackup appliance 5.5.0.1

■ About NetBackup Appliance third-party legal notices

About the NetBackup appliance 5.5.0.1


The NetBackup Appliance Release Notes document is meant to act as a snapshot
of information about a version of NetBackup Appliance at the time of its release.
Old information and any information that no longer applies to this release is either
removed from the release notes, and you can check old information in the previous
NetBackup Appliance documentation set.
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
This release incorporates fixes to several known issues that existed with the
NetBackup Appliance software. Many of these issues pertain to the customer-specific
issues that have been documented in the form of technical support cases. Many
of the fixes that are incorporated into this release are available as individual
engineering binaries and engineering bundles (EEBs). These EEBs were created
to address specific customer issues with a previous version of the NetBackup
Appliance software. The engineering binaries and bundles that are created and
included can be found on the Veritas Services and Operations Readiness Tools
(SORT).
About NetBackup appliance 5.5.0.1 7
About NetBackup Appliance third-party legal notices

NetBackup software version 10.5.0.1 is included with the NetBackup appliance


5.5.0.1 release. Information about the new features, enhancements, and fixes found
in NetBackup 10.5.0.1 can be found in the NetBackup 10.5.0.1 Release Notes
document on the Veritas Support website.

About NetBackup Appliance third-party legal


notices
NetBackup Appliance products may contain third-party software for which Veritas
is required to provide attribution. Some of the third-party programs are available
under open source or free software licenses. The license agreement accompanying
the software does not alter any rights or obligations you may have under those
open source or free software licenses.
The proprietary notices and the licenses for these third-party programs are
documented in the NetBackup Appliance Third-party Legal Notices document, which
is available at the following website:
https://www.veritas.com/about/legal/license-agreements
Chapter 2
NetBackup appliance
5.5.0.1 features,
enhancements, and
changes
This chapter includes the following topics:

■ About new features, enhancements, and changes

■ New features, enhancements, and changes for NetBackup Appliance 5.5.0.1

About new features, enhancements, and changes


In addition to new features, this release offers enhancements and improvements
from previous NetBackup Appliance releases. Information about the new features,
enhancements, and changes in this release of NetBackup Appliance can be found
in the following sections of this chapter.

New features, enhancements, and changes for


NetBackup Appliance 5.5.0.1
The following list describes the new features, enhancements, and changes in the
NetBackup appliance 5.5.0.1 release:
■ This release is the final software version that supports the NetBackup Appliance
5240 hardware platform.
NetBackup appliance 5.5.0.1 features, enhancements, and changes 9
New features, enhancements, and changes for NetBackup Appliance 5.5.0.1

■ Starting with this release, the AMS user role is no longer supported and the
associated commands have been removed from the appliance shell menu as
follows:
Settings > Security > Authorization Grant AMS Groups
Settings > Security > Authorization Grant AMS Users
Settings > Security > Authorization Grant AMS SSO_Groups
Settings > Security > Authorization Grant AMS SSO_Users
Settings > Security > Authorization Revoke AMS Groups
Settings > Security > Authorization Revoke AMS Users
Settings > Security > Authorization Revoke AMS SSO_Groups
Settings > Security > Authorization Revoke AMS SSO_Users

Either before or after an upgrade to software version 5.5.0.1, you must unregister
any existing associated agents as follows:
■ Before an upgrade: Remove the existing associated agents from the
Appliance Management Console. For more information, see the topic
"Removing one or more agents from the Appliance Management Console"
in the Veritas Appliance Management Guide.
■ After an upgrade: Unregister each associated agent with the following
appliance shell menu command:
Main > Appliance > Management > Agent Unregister

■ Starting with this release, the OpenStorage plugin is no longer supported and
the following Main > Manage > OpenStorage commands have been removed
from the appliance shell menu:
Main > Manage > OpenStorage > Install
Main > Manage > OpenStorage > List
Main > Manage > OpenStorage > Readme
Main > Manage > OpenStorage > Share
Main > Manage > OpenStorage > Uninstall

■ Multifactor authentication support for Log Transfer Console


Starting with this release, the Log Transfer Console supports multifactor
authentication. If multifactor authentication is configured on the appliance, a
Use multifactor authentication checkbox appears with a check mark and
requires an additional 6-digit code for login. If multifactor authentication is not
configured, there is no check mark and the 6-digit code is not required.
■ Support for NetBackup Predictive Cache (P-cache)
Starting with this release, the NetBackup Predictive Cache (P-cache) functionality
is available with the NetBackup Appliance. For new 5.5.0.1 appliance
deployments, the feature is enabled by default. When you upgrade to version
NetBackup appliance 5.5.0.1 features, enhancements, and changes 10
New features, enhancements, and changes for NetBackup Appliance 5.5.0.1

5.5.0.1, the feature is disabled by default and you must enable it manually. For
complete configuration details, see the NetBackup Deduplication Guide and
refer to the section title "About MSDP capacity support and hardware
requirements".
■ Starting with this release, the ability to upgrade from factory mode to version
5.5.0.1 and later has been removed.
■ The Emulex HBA driver has been removed from the ISO.
■ Communications with the AutoSupport server now support TLS anonymous
authentication version 1.3
Chapter 3
NetBackup Appliance
Hardware features
This chapter includes the following topics:

■ NetBackup 52xx hardware features

■ NetBackup 53xx hardware features

■ Comparison of the NetBackup Appliances hardware

NetBackup 52xx hardware features


NetBackup 52xx hardware architectures use the same software so you can configure
them in any of the following modes:
■ Appliance primary server
■ Appliance primary and media server
■ Appliance media server only
For the latest NetBackup Appliance compatibility information, refer to the Appliance
Compatibility List posted on the following site:
https://sort.veritas.com/acl
All 52xx appliance architectures support the following features and functions, unless
specifically noted:
■ 5240 - Dual processor, eight core processors, Intel-based systems.
■ 5250 - Dual processor, eight core processors, Intel-based systems.
■ Each has a number of hot swap external drives.
■ Fibre Channel connectivity that supports external tape drives.
NetBackup Appliance Hardware features 12
NetBackup 52xx hardware features

■ The base configuration supports a Gigabit Ethernet network.


■ High-performance hardware RAID controller.
■ Each uses NetBackup as their code base.
■ RHEL operating system (provided by Veritas).
■ Each can run the latest version of NetBackup Appliance software.
■ Each supports Media Server Deduplication Pool (MSDP) storage when
configured as a media server. MSDP offers up to the maximum available storage
capacity on a 52xx appliance.
The NetBackup 5240 Appliance contains eight internal storage disk drives with a
total formatted storage capacity of 4 TB to 27 TB, depending on the configuration.
The NetBackup 5250 Appliance contains eight internal storage disk drives with a
total formatted storage capacity of 9.1 TB to 36.4 TB, depending on the configuration.
The NetBackup 52xx Appliances can be used with attached Veritas Storage Shelves
for additional storage.
The following shows the available, formatted storage capacity of the NetBackup
5250 Appliance, with or without attached storage shelves.

Table 3-1 Usable storage capacities - NetBackup 5250 Appliance and


Veritas 2U12 65.5TiB/72TB Storage Shelves

Appliance Storage Appliance Appliance Appliance Appliance Appliance Appliance


only shelf and one and two and three and four and five and six
capacity storage storage storage storage storage storage
shelf shelves shelves shelves shelves shelves

10TB 72TB 82TB 154TB 226TB 298TB 370TB 442TB

(9.1TiB) (65.5TiB) (74.6TiB) (140.1TiB) (205.6TiB) (271.1TiB) (336.6TiB) (402.1TiB)

40TB 72TB 112TB 184TB 256TB 328TB 400TB 472TB

(36.4TiB) (65.5TiB) (101.9TiB) (167.4TiB) (232.9TiB) (292.4TiB) (363.9TiB) (429.4TB)

Refer to the NetBackup 5250 Appliance Product Description for additional details
about storage capacity.
Table 3-2 shows the available, formatted storage capacity of the NetBackup 5240
Appliance, with or without attached storage shelves. The NetBackup 5240 Appliance,
Release 3.1, now supports six 2U12 storage shelves.
NetBackup Appliance Hardware features 13
NetBackup 53xx hardware features

Table 3-2 NetBackup 5240 Appliance version 5.5.0.1 available storage


capacity options

Appliance Storage Appliance Appliance Appliance Appliance Appliance Appliance


only shelf and one and two and three and four and five and six
storage storage storage storage storage storage
shelf shelves shelves shelves shelves shelves

4TB 49TB 53TB 102TB 151TB 200TB 249TB 298TB

14TB 49TB 63TB 112TB 161TB 210TB 259TB 308TB

27TB 49TB 76TB 125TB 174TB 174TB 272TB 321TB

Refer to the NetBackup 5240 Appliance Product Description for additional details
about storage capacity.
For more information about the hardware architecture of NetBackup Appliances,
see the NetBackup Appliance and Veritas Storage Shelf Product Description
document.

NetBackup 53xx hardware features


The 53xx appliances can only be configured as a media server.
The NetBackup 53xx appliances offer the following features:
■ Memory
The 5340 has 768 GB of RAM that runs at 2666 MHz.
The 5350 has 768 GB of RAM that runs at 2666 MHz.
■ Speed
The 5340 has Base 2.0GHz and a Peak of 3.7GHz 20-core processors.
The 5350 has Base 2.0GHz and a Peak of 3.7GHz 20-core processors.
■ Operating voltage
The 5340 operates at 1.2V.
The 5350 operates at 1.2V.
■ A resilient storage architecture
The redundant components of the NetBackup 53xx Appliances allow the
appliance to remain productive, even when a hardware component fails. This
feature minimizes the effect of a hardware failure on your operations until the
faulty part can be replaced.
■ Hot-swappable components
The 53xx external RAID controllers are hot-swappable so that a faulty controller
can be replaced without interrupting your operations.
NetBackup Appliance Hardware features 14
NetBackup 53xx hardware features

■ Multiple redundant data paths


The NetBackup 53xx have redundant data paths for all critical storage. These
paths mean that it can withstand multiple component failures and still operate.

NetBackup 5340 and 5350 Appliance storage capacities


The 5340 and 5350 compute nodes do not contain internal disk space on which to
store data. Instead, these models use the required Veritas 5U84 Primary Storage
Shelf as the main data storage device. The 5U84 Primary Storage Shelf connects
to the compute nodes and use RAID 6 drive sets to protect the stored data.
If additional data storage space is required, you can connect up to three optional
Veritas 5U84 Expansion Storage Shelves to the existing 5U84 Primary Storage
Shelf. The 5U84 Expansion Storage Shelves connect to the 5U84 Primary Storage
Shelf using SAS3 data cables. After connecting the shelves, the disk drives in the
5U84 Expansion Storage Shelf use RAID 6 sets that are controlled by the 5U84
Primary Storage Shelf to protect the stored data.

Table 3-3 NetBackup 5340 and 5350 Appliance storage options by disk
drive capacities

Usable storage capacities (4-TB Drives) Usable storage capacities (8-TB Drives)

120TiB 240TiB

(132TB) (264TB)

240TiB 480TiB

(264TB) (528TB)

360TiB 720TiB

(396TB) (792TB)

480TiB 960TiB

(528TB) (1,056TB)

600TiB 1200TiB

(660TB) (1,320TB)

720TiB 1440TiB

(792TB) (1,583TB)

840TiB 1680TiB

(924TB) (1,847TB)
NetBackup Appliance Hardware features 15
NetBackup 53xx hardware features

Table 3-3 NetBackup 5340 and 5350 Appliance storage options by disk
drive capacities (continued)

Usable storage capacities (4-TB Drives) Usable storage capacities (8-TB Drives)

960TiB 1920TiB

(1,056TB) (2,111TB)

For more information, see the Veritas 5340 Appliance Product Description Guide
and the Veritas 5350 Appliance Product Description Guide.
For more information about the hardware architecture of NetBackup Appliances,
see the NetBackup Appliance and Veritas Storage Shelf Product Description
document.

About the 5U84 storage shelves


The NetBackup 5340 and the NetBackup 5350 compute nodes do not contain any
internal storage. Both configurations rely on the use of external storage shelves as
follows.
■ 5U84 Primary Storage Shelf (required)
This shelf connects directly to the compute node and to any optional Expansion
shelves.
■ 5U84 Expansion Storage Shelf (optional, up to three shelves)
These shelves connect directly to the Primary shelf.
Features of the 5U84 storage shelves include:
■ The storage shelves require a 220VAC at 20A with C19 and C20 connectors.
■ A storage shelf without disk drives weighs up to 61.65kg (135.72lbs). The disk
drives ship separately from the storage shelf. Install the disks after the shelf has
been installed into the rack.
■ From the inside of the front post to the inside of the rear post the rails measure
713mm to 884mm (28in to 34.8in). Be sure that your rack accommodates this
distance. Allow extra space to accommodate power strips, power cords, and
other cables.
■ Half capacity storage shelves are available if desired. For details about available
storage capacities, see the NetBackup 5340 Appliance Product Description
Guide and the NetBackup 5350 Appliance Product Description Guide.
NetBackup Appliance Hardware features 16
Comparison of the NetBackup Appliances hardware

Comparison of the NetBackup Appliances


hardware
Table 3-4 outlines the differences between the NetBackup appliance models.

Table 3-4 Comparison of NetBackup 5350, 5340, 5250, and 5240


appliances

Parameter NetBackup 5350 NetBackup 5340 NetBackup 5250 NetBackup 5240

Role Media server only Media server only Primary or media Primary or media server
server

Cores 52 (26 per processor) 40 (20 per processor) 24 (12 per processor) V3 16 (8 per processor)

V4 20 (10 per
processor)

Cache 71.5 MB 55 MB (27.5 MBs per 33 MB (16.5 MBs per V3 40 MB (20 MBs per
CPU) CPU) CPU)
(35.75 MB per processor)
V4 50MB (25 MBs per
Note: Two processors
CPU)
are installed in a compute
node.

RAID cache 32 GB 32 GB 1 GB (4 GB included 1 GB


on the external PCIe
RAID controller)

CPU speed 2.1 GHz (Turbo: 4.00 2.0 GHz 2.20 GHz V3 2.4 GHz
GHz)
V4 2.2GHz

Turbo speed 3.7 GHz 3.7 GHz 3.2 GHz V3 3.2 GHz

V4 3.1GHz

QPI/UPI speed 10.4 GT/s 10.4 GT/s 9.6GT/s 8 GT/s


NetBackup Appliance Hardware features 17
Comparison of the NetBackup Appliances hardware

Table 3-4 Comparison of NetBackup 5350, 5340, 5250, and 5240


appliances (continued)

Parameter NetBackup 5350 NetBackup 5340 NetBackup 5250 NetBackup 5240

System memory** 768 GB 768 GB 64 GB/256GB/512GB 64 GB


Note: When you Note: When you
purchase the first purchase the first
expansion storage storage shelf, the
shelf, the Storage Storage Expansion that
Expansion Kit that comes with the storage
comes with the shelf includes an
storage shelf includes additional 64 GB of
256 GB of memory memory.
that replaces the
existing 64GB. An After adding the first
additional 256GB storage shelf and the
memory kit is memory, you can
required when you increase the appliance
add the fifth shelf. memory to 192 GB by
purchasing an
additional 64 GB
memory kit.
Note: A 256GB kit is
also available that
replaces the existing
memory configuration
(32 GB x 8).

Memory Standard (RDIMMs): Standard (RDIMMs): 8 x 8GB (64GB) Standard: 8 GB x 8 (64


configuration ** 64GB x 12 RDIMM (768 32 GB x 24 (768 GB) GB)
8 x 32GB (256GB)
(DIMMs, except GB)
Option: (RDIMMs) 64 Options:
where noted 16 x 32GB (512GB)
Option: (RDIMMs) 64 GB GB x 24 (1536 GB)
otherwise.) 8 GB x 16 (128 GB)
x 24 (1536 GB)
8 GB x 24 (192 GB)

32 GB x 8 (256 GB)
NetBackup Appliance Hardware features 18
Comparison of the NetBackup Appliances hardware

Table 3-4 Comparison of NetBackup 5350, 5340, 5250, and 5240


appliances (continued)

Parameter NetBackup 5350 NetBackup 5340 NetBackup 5250 NetBackup 5240

Data retention Supercapacitors and flash Supercapacitors and One MFBU with a One MFBU with a flash
memory in each of the 2 flash memory in each flash memory card for memory card for the
RAID controllers of the 2 RAID the internal RAID internal RAID controller
controllers controller
One MFBU with a flash
One MFBU with a memory card for the
flash memory card for external RAID controller
the external RAID when the first storage
controller when the shelf is purchased
first storage shelf is
purchased

PCI add-in card 8 8 8 8


slots

On-board 10 Gb 0 (Four on-board 1 GbE 0 (Four on-board 1 2 2


Ethernet ports ports) GbE ports)

10 Gb Ethernet Up to 5 cards (10 ports) Up to 5 cards (10 Up to 3 cards (6 Up to 3 cards (6 ports)


cards in PCI ports) ports)
assembly

Additional 1 Gb No No Up to 1 card (4 ports) Up to 1 card (4 ports)


Ethernet cards in
PCI assemblies

SAS RAID card in No No Mezzanine card: Yes Yes (with the purchase
PCI assemblies of the first storage
PCIe RAID card: Yes
shelf)

Dual redundant Yes Yes No No


external
storage-based
RAID controllers

External storage 1 required Primary 1 required Primary Up to 6 Storage Up to 6 Storage


Storage Shelf and up to 3 Storage Shelf and up Shelves Shelves
optional Expansion to 3 optional
Shelves Expansion Shelves

Maximum storage 1920 TB 1920 TB 429.4 TiB 201 TB


capacity with
external storage**
NetBackup Appliance Hardware features 19
Comparison of the NetBackup Appliances hardware

Table 3-4 Comparison of NetBackup 5350, 5340, 5250, and 5240


appliances (continued)

Parameter NetBackup 5350 NetBackup 5340 NetBackup 5250 NetBackup 5240

Typical power 5800 Watts (3.0 W per 5800 Watts (3.0 W 1776 watts (3.76 1140 Watts (5.6 W per
consumption with TB) per TB) watts per TB) TB)
maximum external
storage

About NetBackup Appliance memory requirements


Beginning with NetBackup Appliance software version 3.1, the security posture of
MSDP has been improved by moving from MD5 to SHA-256 for the fingerprinting
process. This change has increased the demand on memory consumption in large
deduplication pool configurations.
The following describes the guidance for appliance memory footprint requirements
that you should follow to ensure optimal performance with MSDP:
■ NetBackup 5240
For all storage configurations with an MSDP pool of 150TB or larger, Veritas
strongly recommends that you upgrade the memory capacity to a minimum of
192GB.
For all storage configurations with an MSDP pool of 250TB or larger, Veritas
strongly recommends that you upgrade the memory capacity to a minimum of
256GB.
A 256GB memory upgrade kit is now available for purchase, which replaces all
existing DIMM modules in the appliance. Contact your Veritas account
representative for details.
■ NetBackup 5250
For all storage configurations with an MSDP pool of 150TB or larger, Veritas
strongly recommends that you upgrade the memory capacity to a minimum of
192GB.
For all storage configurations with an MSDP pool of 250TB or larger, Veritas
strongly recommends that you upgrade the memory capacity to a minimum of
256GB.
For all storage configurations with an MSDP pool of 325TB or larger, Veritas
strongly recommends that you upgrade the memory capacity to a minimum of
512GB.
A 256GB memory upgrade kit is also available for purchase for
resource-intensive, high performance workload configurations. Contact your
Veritas account representative for details.
■ NetBackup 5340
NetBackup Appliance Hardware features 20
Comparison of the NetBackup Appliances hardware

For all storage configurations with an MSDP pool of 960TB or larger, Veritas
strongly recommends upgrading the memory capacity to 1536GB.
■ NetBackup 5350
For all storage configurations with an MSDP pool of 960TB or larger, Veritas
strongly recommends upgrading the memory capacity to 1536GB.
Other factors can also contribute to additional memory utilization, including but not
limited to the following:
■ High concurrent job/stream count
■ Larger MSDP fingerprint cache configurations
■ Primary server scheduling responsibilities
Chapter 4
NetBackup Appliance
compatibility
This chapter includes the following topics:

■ About NetBackup Appliance upgrades

About NetBackup Appliance upgrades


When a software update release is available, Veritas recommends that you install
the update in a timely manner to ensure that you have the latest product features
and fixes. Veritas also recommends that you install the latest firmware with the
Veritas Appliance firmware update tool to avoid problems with or immediately after
the upgrade.
When you upgrade appliance software, the update release may install an updated
version of the operating system, NetBackup, and all appliance interfaces. All services
are shut down automatically when the upgrade begins, and then restarted
automatically after all updates have been applied.
Veritas recommends that you plan your appliance upgrades in advance to help
minimize system down time and that you use the upgrade automation feature in
System Health Insights. For details, see the "Appliance Update Management"
chapter in the System Health Insights User Guide.
Chapter 5
Operational notes
This chapter includes the following topics:

■ About operational notes for NetBackup appliance 5.5.0.1

■ New operational notes for NetBackup appliance 5.5.0.1

■ Upgrade and rollback notes

■ General NetBackup Appliance notes

■ NetBackup Appliance user interface notes

■ Installation and configuration notes

■ High availability notes

■ About NetBackup support utilities

■ About NetBackup appliance log files

About operational notes for NetBackup appliance


5.5.0.1
This chapter contains the topics that explain important aspects of NetBackup
Appliance 5.5.0.1 operations that may not be documented elsewhere in the
documentation set. This document is posted on the Veritas Support website and
may be updated after the GA release of NetBackup appliance 5.5.0.1. Therefore,
Veritas recommends that you check this website periodically for documentation
updates.
Because NetBackup Appliance 5.5.0.1 installs NetBackup 10.5.0.1 software, the
operational notes that apply to NetBackup 10.5.0.1 also apply to NetBackup
appliance 5.5.0.1. For more information on the operational notes for NetBackup,
refer to the NetBackup 10.5.0.1 Release Notes on the Veritas Support website.
Operational notes 23
New operational notes for NetBackup appliance 5.5.0.1

New operational notes for NetBackup appliance


5.5.0.1
This topic describes the known issues for this release. Some of the issues that
appear here may also apply to previous releases because some issues may have
been discovered after the previous release became available.
■ After you upgrade to NetBackup appliance 5.5.0.1, some system kernel tunables
may be reset to default levels, which may cause backup performance to be
degraded. If you experience this issue, see the following article on the Veritas
Support website:
https://www.veritas.com/support/en_US/article.100073321
■ If you restart a NetBackup appliance primary server when a large number of
LUNs are attached, users may not be able to sign in to the NetBackup web UI.
If you experience this issue, see the following article on the Veritas Support
website:
https://www.veritas.com/support/en_US/article.100073166
■ After you upgrade to NetBackup appliance 5.5.0.1, if you use VxLogView against
a module under the Main > Support > Logs command, it fails. For example:

Logs > VxLogView Module CallHome


V-1-26 Configuration setting not found for given product/originator id.

If you need to view the unified log files, contact Technical Support for assistance.
Ask your representative to reference article 100073323.

Upgrade and rollback notes


The following list contains the notes and the known issues that relate to upgrades
and rollbacks:
■ Intermittent test email notification after upgrade
After upgrading to versions 4.0 and later, the test email may not always succeed.
To workaround this issue, delete all of the SMTP server configuration information
and then re-enter all of the information.

General NetBackup Appliance notes


The following list contains the notes and the known issues that relate to the general
workings of the NetBackup Appliance:
Operational notes 24
General NetBackup Appliance notes

■ The order in which the 52xx storage shelves are displayed on the NetBackup
Appliance Web Console or the NetBackup Appliance Shell Menu may be different
than the actual order and layout in your environment. The storage shelf order
is displayed in the Monitor > Hardware tab on the left pane where the storage
shelves are displayed as NetBackup StorageShelf 1, NetBackup
StorageShelf2, etc. Similarly the order of the storage shelves is displayed on
the NetBackup Appliance Shell Menu when you run the Monitor > Hardware
> ShowHealth command.

■ If the mainboard RAID controller is removed from a 52xx appliance, the


NetBackup Appliance Web Console or the NetBackup Appliance Shell Menu
may still display stale data when you click on the Monitor > Hardware > Adapter
tab or run the Monitor> Hardware ShowHealth Appliance Adapter command.
■ If the disks on the RAID 1 volume of the 5240 appliance are missing and you
run the Monitor > Hardware ShowHealth Appliance RAID command, the
location of the missing disks is displayed incorrectly as slot 0.
The same behavior is observed in the NetBackup Appliance Web Console when
you navigate to Monitor > Hardware > RAID for the 5240 appliance. This issue
applies to 5240 appliances and is observed when the disks on the RAID 1 volume
of the appliance are missing.
■ If you connect a Veritas Storage Shelf to a NetBackup 52xx Appliance, an
AutoSupport alert with UMI code V-475-100-1004 is generated for each storage
disk when the storage shelf is turned on. The following message displays:
"You can either import the foreign configuration or clear the disk."
You can safely ignore these alerts.
If you connect the storage shelf during initial configuration, the alerts are all
cleared when initial configuration is complete.
If you connect the storage shelf after initial configuration, the alerts are cleared
when you run the storage scan as part of installation. In this case, the NetBackup
Appliance Web Console and the NetBackup Appliance Shell Menu may show
incorrect data for the storage shelf for approximately five minutes after installation
is complete.
See the NetBackup Appliance Hardware Installation Guides for more information
on installing a storage shelf.
■ An appliance self-test fails if the login banner heading or a single line in the login
banner message contains only the following text: ERROR:.
■ Windows 7/8.1 clients cannot automatically access the appliance CIFS shares.
To work around this issue, run the following command from a Windows command
prompt on the client:
net use /user:admin \\appliance-name *, where appliance-name is the
fully qualified domain name (FQDN) of the appliance.
Operational notes 25
General NetBackup Appliance notes

Enter your appliance administrator password at the prompt.


Once you have run this command, the client is able to access the CIFS shares.
■ For this release of NetBackup Appliance, Replication Director (RD) restores do
not support dynamic multi-pathing (DMP) when the appliance is used as a
backup or a recovery host.
■ During a factory reset, when the following message appear:
RESET STORAGE CONFIGURATION and BACKUP DATA [Optional]
If you select no, it indicates that you keep the storage related configurations.
After the factory reset, when you perform the initial configuration, make sure
that the size of the Advanced Disk and MSDP are not set to 0, otherwise the
role configuration fails.

Note: If the size of AdvancedDisk and MSDP partitions were set to 0 before the
factory reset, they can remain at 0 when you perform the initial configuration.

■ If you want to configure 16Gb Fibre Chanel cards on the appliance with software
version 3.1.2 or later, do not directly connect two 16Gb Fibre Channel cards.
Direct connection between two 16Gb Fibre Channel cards makes the HBA link
down on the target port. To avoid this issue, always build an HBA link between
two 16Gb Fibre Channel HBA cards through a switch.
■ After you replace 8Gb FC cards with 16Gb FC cards on an appliance thatis
updated to software version 3.1.2 or later, the "Fibre Transport Deduplication
state" may not show correctly when you run the command Manage >
FibreChannel > Show in the NetBackup Appliance Shell Menu. To restart the
infrastructure services and refresh the "Fibre Transport Deduplication state",
run the following:
Support > InfraServices Stop
Support > InfraServices Start
Manage > FibreChannel > Show

■ If your appliance has shares configured and you roll back to a user created
checkpoint, some tuning parameters for the share may be lost after the rollback
has completed. This issue can affect appliance performance once you start
using the share again. To resolve this issue, contact Veritas Support and refer
them to article 100047636.
■ Appliance reboot during backups causes SAN client, Fibre Transport, tape
device issues
If you reboot an appliance media server appliance while backup jobs are in
progress, the following problems may result after the reboot has completed:
Operational notes 26
NetBackup Appliance user interface notes

■ SAN client backups fail.


■ Backup jobs through Fibre Transport (FT) fail.
■ Remote tape devices become unusable.
To resolve these issues, do one of the following:
■ Log in to the NetBackup Java console, navigate to Media and Device
Management > Devices > SAN Clients, then choose each SAN client that
is affected and trigger a Fibre Channel (FC) rescan.
■ Log in to the appliance media server as a NetBackup CLI user and run the
following command
/usr/openv/netbackup/bin/admincmd/nbftconfig -rescanallclients

NetBackup Appliance user interface notes


The following list contains the notes and the known issues that relate to the
NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu:
■ If you see a hardware error on the home page of the NetBackup Appliance Web
Console, but the Monitor > Hardware page does not show the error, check the
NetBackup Appliance Shell Menu to see the current status. The Monitor >
Hardware page may not have some information that is available in the shell
menu.
■ When you install a NetBackup client add-on package on the appliance, the
Version after upgrade that displays on the NetBackup Appliance Web Console
is incorrect. A client package installation does not affect the appliance software
version. However, the web console displays the NetBackup version for the
Version after upgrade.
■ The functionality of Active Directory (AD) user names is inconsistent, as
described in the following scenarios:
■ NetBackup Appliance Web Console and NetBackup Appliance Shell Menu
These interfaces do not recognize Active Directory (AD) user names as case
sensitive.
■ NetBackup Java Console
This interface does recognize Active Directory (AD) user names as case
sensitive. When you enter these user names with all lowercase letters, access
to the NetBackup Administrator's Console is granted. If you enter these user
names with any or all uppercase letters, access to the NetBackup Backup,
Archive, and Restore interface is granted.
Operational notes 27
NetBackup Appliance user interface notes

■ The command Main > Settings > Security > Authentication > LDAP >
Certificate set path name in the NetBackup Appliance Shell Menu does
not allow path names with dashes. Path names with dashes are allowed in the
NetBackup Appliance Web Console.
■ If your appliance is not provisioned, the following notification should appear on
the NetBackup Appliance Web Console landing page:
Call Home service is not functional. Please contact Veritas Technical
Support to verify if the system has been provisioned on Call Home server.
However, in certain cases, the notification does not appear. If the appliance
date and time are not set per Network Time Protocol (NTP), the landing page
only shows a notification to update the date and time. If you set the date and
time per NTP, the Call Home notification appears.
■ Alert configuration is not supported from the Veritas Remote Manager. Alert
configuration is supported from either the Settings > Notification > Alert
Configuration menu in the NetBackup Appliance Web Console or the Settings
> Alerts command view in the NetBackup Appliance Shell Menu. For details,
see the Settings > Notifications > Alert Configuration section in the
NetBackup Appliance Administrator’s Guide or the Main > Settings > Alerts
view commands section in the NetBackup Appliance Commands Reference
Guide .
■ Storage shelf connectivity and ID numbers for NetBackup 5250
The NetBackup Appliance Shell Menu may show incorrect information for storage
shelf cable connections and ID numbers. The following describes the commands,
the output messages, and the errors that may appear:
Monitor Hardware > ShowErrors
Failed. No Connection(s) Detected.
Monitor > Hardware > ShowHealth > StorageShelf Connection
May show Disconnected | ERROR intermittently.
Support > ShelfOrdering > Show
May show incorrect ID numbers for some storage shelves.
These are false reports and they do not affect appliance operations. UMI
message alerts for these issues have been suppressed. Fixes for these issues
are planned for an upcoming appliance release.
■ The Adapter page for hardware monitoring in the NetBackup Appliance Web
Console currently shows accurate information only for the ID and the Status
columns for a 5250 appliance. For complete adapter status information, log in
to the NetBackup Appliance Shell Menu and enter the following command:
Main > Monitor > Hardware > ShowHealth > Adapter
A fix for this issue is planned for an upcoming appliance release.
Operational notes 28
NetBackup Appliance user interface notes

■ The Support > Collect Inventory command fails if you attempt to run it on
NetBackup Appliance 5240 models that do not include a QLogic QLE8442 card.
Any model 5240 with I/O configuration H is exempt, as it is not iSCSI capable.
Although the command output results with a corresponding failure message,
the underlying hardware monitoring continues to work except for the EthTool
plug-in that handles SFP Alerts.
■ When either one of the following appliance commands are run on an appliance
with software versions 3.2 and later, they may not respond as expected and
appear to hang:
■ Manage > FibreChannel > Clean

■ Manage > FibreChannel > Show


To resolve the issue, reboot the appliance and run the command again. If the
problem persists, contact Veritas Support and refer them to article 100047385.
■ NetBackup web UI error during Instant Access (IA) operations
The following error message may appear while IA operations are running:

This issue may be caused by one of the following scenarios:


■ An appliance with version 3.3.0.1 was configured as an HA node but an
MSDP partition was not configured during the initial configuration process.
■ The HA node has been upgraded from version 3.1 to 3.1.2, from 3.1.2 to
3.2, then from 3.2 to 3.3.0.1.
To resolve this issue, contact Veritas Technical Support and reference article
100048389.
■ Proxy Server configuration prevents changes to notification settings (software
versions 4.1 and earlier)
If you have configured a Proxy Server to access the Veritas AutoSupport servers,
the following error message may appear when you try to change the Notification
Settings using the appliance web console:
Operational notes 29
Installation and configuration notes

To resolve this issue, contact Veritas Support and refer them to article number
100049271.

Installation and configuration notes


The following list contains the notes and the known issues that relate to the
installation and configuration of the appliance:
■ When you attempt to copy a software update to the share directory, do not
initiate any other commands until the copy finishes. If you run a command during
the copy process, you may see that the software update is listed and available.
However, if you install that software update, it can fail.
■ iSCSI supports IPv4 addresses only. iSCSI connections over IPv6 are not
supported. In addition, the initiator and the target must be on the same Layer 2
network (L2).
■ Only a QLogic Small Form-Factor Pluggable (SFP+) module is supported in the
10Gb Ethernet/iSCSI card. This requirement applies to configuration H of the
NetBackup 5240 appliance. Configurations A, B, C, D, and E of the NetBackup
5340 appliance also support iSCSI.
■ A VLAN can be configured on either the network interface or the iSCSI interface.
If a VLAN is configured on both the network and iSCSI interfaces, the VLAN for
the network interface is effective on both the interfaces. Note that when VLAN
is configured on both the network and iSCSI interface on different subnets, the
configuration is not supported.

Network interface iSCSI interface Description

IP VLAN IP VLAN

Subnet X None Subnet X None Supported

Subnet X None Subnet Y VLAN A Supported

Subnet X VLAN B Subnet X VLAN B Supported

Subnet X VLAN B Subnet Y VLAN B Not supported


Operational notes 30
High availability notes

■ When targets are discovered by using iSNS on two iSCSI interfaces, only the
recent record is displayed by the Target Show All command. For example if
you run the Target Discover iSNS command for iscsi1 and then iscsi2, the
Interfaces column in the Target Show All command output may not show
both of the interfaces (iscsi1, iscsi2) for some targets. It actually shows the
interface from the most recent command (iscsi2 in this case) for some targets.
■ The iSCSI> Target Disconnect command takes more time to complete if
workloads are running on the iSCSI interface.
You may see the following messages appear on the NetBackup Appliance Shell
Menu:

Message from syslogd@host at Sep 12 10:09:14 ...


iscsid:
Message from syslogd@host at Sep 12 10:13:27 ...
iscsid:
Message from syslogd@host at Sep 12 10:17:53 ...
iscsid:

These messages may appear at different times on the NetBackup Appliance


Shell Menu. They may appear when you are running an iSCSI command, in the
middle of a command output, or even when the console is idle. These messages
are harmless and should be ignored.
■ When CHAP authentication is enabled on a target device and targets are
discovered by using iSNS, the iSCSI > Target Discover command may not
prompt for target credentials.
■ When you perform the role configuration during the initial configuration on an
appliance with version 3.2 or later, some MSDP parameter settings are changed.
However, the new settings are not enforced automatically after completing the
initial configuration. To resolve this issue and enable the new MSDP parameter
settings requires that you restart the NetBackup services manually.
For details, see the following article:
https://www.veritas.com/support/en_US/article.100047662

High availability notes


The following describes the notes and known issues for high availability setups.
■ High Availability (HA) deployments
To help customers deploy new NetBackup Appliance HA installations, Veritas
has created a checklist with links to various documents, including those that
address related issues. For complete details, see the following article:
https://www.veritas.com/support/en_US/article.100043658.html
Operational notes 31
About NetBackup support utilities

■ If you create an HA setup on an existing appliance compute node that was


upgraded to version 3.2 or later and then attempt to add a partner node that is
a new 3.2 or later version appliance, the process may fail and show the following
message:

- [Error] V-409-955-2025:

The User ID/Group ID (uid/gid) for the mongod user on the partner node
is different from the uid/gid for the mongod user on the active node.
Refer to Veritas article 100046013.

To resolve this issue, contact Veritas Support.


■ Before adding the partner node to complete an appliance HA setup, you must
first verify that all NetBackup processes are running on the primary server and
on both HA nodes.
If any processes are not running on the primary server or on the nodes, adding
the partner node fails. To prevent this failure, you must first stop all NetBackup
processes and then restart them. For complete details, see the topic "Adding
the partner node to the NetBackup 53xx high availability configuration" in the
NetBackup 53xx Appliance Initial Configuration Guide.

About NetBackup support utilities


The NetBackup appliance provides the following support utilities to help diagnose
NetBackup problems:
■ NetBackup Domain Network Analyzer (NBDNA)
■ NetBackup Support Utility (NBSU)

NetBackup Domain Network Analyzer (NBDNA)


You can run the NBDNA utility on a NetBackup appliance to perform the following
tasks:
■ Identify the NetBackup domain configuration to resolve network-related issues
■ Identify NetBackup performance issues
■ Ensure the behavior of the host name lookup is functional
■ Ensure that the connectivity between NetBackup hosts and the appliance is
established and functional based on their role within the NetBackup domain
■ Generate the reports that are meant for Veritas Technical Support.
The NBDNA utility provides the following types of information in its output:
Operational notes 32
About NetBackup support utilities

Running audit as Media Server.

Collection Version: x.x


Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM
NBU Release: NetBackup-RedHat2.6.18 7.7.1
NBU Version: 7.7.1
NBU Major Version: 7
NBU Minor Version: 7
NBU Release Update: 1
NBU Patch Type: Release Update
NBU GlobDB Host: "host name"
Is GlobDB HOST? No
UNAME:
Hostname: sample.name.veritas.com
Host's Platform: Linux
Perl Architecture: Linux

Initialization completed in 14.040101 seconds.

Brief Description of What It Does (for type 1):


----------------------------------------------------
1) Perform basic self checks.
2) Check connectivity to Primary (and EMM) server.
3) If SSO configured, get list of media servers sharing devices.
4) Get list of all clients which could send data here for backup.
5) Test NBU ports for basic connectivity between media servers
sharing devices.
6) Test NBU ports for basic connectivity between media server and
clients it backs up.
7) Perform service level tests for phase 2
8) Capture data for reports; save reports.
9) Save data to report files.
----------------------------------------------------

Discovering and mapping the NetBackup domain network for analysis


by extracting data from current system's configuration.
(To see more details, consider using '-verbose' switch.)

Probing Completed in 2.867581 seconds.

Initiating tests...
Operational notes 33
About NetBackup appliance log files

COMPLETED. Thank you for your patience.

/log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip
Archive created successfully!
Return /log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip
to Veritas Support upon request.

NetBackup Support Utility (NBSU)


You can use the NBSU utility to gather appropriate diagnostic information about
NetBackup and the operating system.
The NetBackup Support Utility (NBSU) is a Veritas utility used to gather diagnostic
information about the system on which the utility is run. By default, NBSU gathers
the appropriate diagnostic information based on the operating system and the
NetBackup environment.
You can use the Support > NBSU command to create or remove the NetBackup
configuration support files that the NBSU utility uses.
For more information, see the NetBackup Appliance Commands Reference Guide.

About other support resources


If you need additional assistance with your NetBackup Appliance, contact Veritas
Technical Support. Customers with a current support agreement may access
Technical Support information at the following URL:
www.veritas.com/support/
Information specific to NetBackup Appliance can be found on the NetBackup
Appliance Support page.

About NetBackup appliance log files


Log files help you to identify and resolve any issues that you may encounter with
your appliance.
The NetBackup appliance has the ability to capture hardware-, software-, system-,
and performance-related data. Log files capture information such as appliance
operation, issues such as unconfigured volumes or arrays, temperature or battery
issues, and other details.
Table 5-1 describes the methods you can use to access the appliance log files.
Operational notes 34
About NetBackup appliance log files

Table 5-1 Viewing log files

From Access methods Log details

NetBackup Appliance Web You can use the Monitor > SDCS Events Appliance audit logs
Console page from the NetBackup Appliance Web
Console to retrieve the audit logs of an
appliance.

NetBackup Appliance Shell Menu You can use the Main > Support > ■ Appliance configuration log
Logs > Browse command to open the ■ Appliance command log
LOGROOT/> prompt. You can use the ls ■ Appliance debug log
and cd commands to traverse the appliance ■ NetBackup logs, Volume Manager
log directories. logs, and the NetBackup logs that
are contained in the openv
directory
■ Appliance operating system (OS)
installation log
■ NetBackup administrative web
user interface log and the
NetBackup web server log
■ NetBackup 52xx appliance device
logs
Operational notes 35
About NetBackup appliance log files

Table 5-1 Viewing log files (continued)

From Access methods Log details

NetBackup Appliance Shell Menu You can use the Main > Support > Appliance unified logs:
Logs > VxLogView Module
■ All
ModuleName command to access the
■ CallHome
appliance VxUL (unified) logs.
■ Checkpoint
■ Commands
■ Common
■ Config
■ CrossHost
■ Database
■ Hardware
■ HWMonitor
■ Network
■ RAID
■ Seeding
■ SelfTest
■ Storage
■ SWUpdate
■ Trace
■ FTMS
■ FTDedupTarget
■ TaskService
■ AuthService

NetBackup Appliance Shell Menu You can use the Main > Support > Appliance storage device logs
DataCollect command to collect the
storage device logs.

NetBackup-Java applications If you encounter problems with the Logs relating to the NetBackup-Java
NetBackup-Java applications, you can use applications
the scripts in this section to gather the
required information for contacting support.
Appendix A
Related documents
This appendix includes the following topics:

■ About the NetBackup appliance documentation

About the NetBackup appliance documentation


The following documents help to ensure that you can successfully install, configure,
and use your appliance. In addition, you can find information about the appliance
hardware documents from the following table.
All these documents are posted on the NetBackup Appliance Documentation page.

Table A-1 NetBackup Appliance Software documentation

Guide Description

NetBackup™ 52xx Initial This document guides you through the 52xx configuration
Appliance Configuration Guide process from the NetBackup Appliance Web Console or
from the NetBackup Appliance Shell Menu.

NetBackup™ 53xx Initial This document guides you through the 53xx configuration
Appliance Configuration Guide process from the NetBackup Appliance Web Console or
from the NetBackup Appliance Shell Menu.

NetBackup Appliance Upgrade This document guides you through the required steps to
Guide upgrade a NetBackup appliance.

NetBackup™ Appliance The NetBackup™ Appliance Administrator's Guide


Administrator's Guide contains the following types of information:

■ Deployment information
■ Administering your appliance
■ Monitoring information
Related documents 37
About the NetBackup appliance documentation

Table A-1 NetBackup Appliance Software documentation (continued)

Guide Description

NetBackup™ Appliance The NetBackup™ Appliance Command Reference Guide


Command Reference Guide provides a complete list of the commands that are
available for you to use through the NetBackup Appliance
Shell Menu.

Appliance Management Guide This document helps you to use the Veritas Appliance
Management Console to centrally manage multiple
appliances. The Veritas Appliance Management Console
provides enterprise-wide monitoring and management
of NetBackup appliances. With 3.1 and later, you can
manage software upgrades or install EEBs on multiple
appliances.

NetBackup Appliance Release This document contains information about this version
Notes of NetBackup Appliance. It contains brief descriptions of
new features within the release, operational notes that
apply to the release update, and any known issues.

NetBackup Appliance This document provides a general overview of how to


Troubleshooting Guide troubleshoot NetBackup appliance issues and an
explanation of the appliance troubleshooting tools and
log files.

If you need more specific troubleshooting information


about a particular issue, go to the NetBackup Appliance
page on the Veritas Support website. You can use the
search function to look for articles relating to specific
issues.

NetBackup Appliance Capacity This document contains information on how to optimize


Planning and Performance Tuning your backup environment and your NetBackup appliance.
Guide It helps you to analyze your backup requirements and
design a system that best fits your needs.

NetBackup Appliance Security This document describes the security features in


Guide NetBackup Appliance and how to use those features to
ensure that your appliance environment is secure.

NetBackup Appliance Fibre This document describes the supported Fibre Channel
Channel Guide (FC) capabilities and configurations for NetBackup
appliances.

NetBackup Appliance iSCSI This document describes how iSCSI works on the
Guide NetBackup appliance.
Related documents 38
About the NetBackup appliance documentation

Table A-1 NetBackup Appliance Software documentation (continued)

Guide Description

NetBackup Appliance This document describes how to decommission and


Decommissioning and reconfigure a NetBackup appliance.
Reconfiguration Guide

NetBackup Appliance SNMP Trap This document provides a complete list of the NetBackup
Reference Guide Appliance SNMP traps. It describes what each trap
means and the recommended actions for when an error
occurs.

NetBackup Copilot for Oracle This document outlines how to configure Copilot using
Configuration Guide NetBackup and the NetBackup Appliance.

NetBackup Appliance Third-party The NetBackup Appliance Third-party Legal Notices


Legal Notices document lists the third-party software that is included
in this product, and it contains attributions for the
third-party software.

This document is available from the following website:

https://www.veritas.com/about/legal/license-agreements

NetBackup™ Appliance This document contains the information about the


AutoSupport 2.0 Reference Guide AutoSupport 2.0. It helps you to understand the
deployment of the AutoSupport infrastructure, and how
does the AutoSupport infrastructure analyzes the Call
Home data from each appliances.

NetBackup™ 53xx Appliance High This document contains the information about the High
Availability Reference Guide Availability (HA) solution. It helps you to understand the
deployment of the high availability configuration.

Table A-2 NetBackup Appliance Hardware documentation

Guide Description

NetBackup™ 5240 Appliance This guide introduces you to the NetBackup 5240
Product Description Appliance and Storage Shelf.

NetBackup™ 5250 Appliance This guide introduces you to the NetBackup 5250
Product Description Appliance and Storage Shelf.

NetBackup™ 5340 Appliance This guide introduces you to the NetBackup 5340
Product Description Appliance and the 5U84 Storage Shelves.
Related documents 39
About the NetBackup appliance documentation

Table A-2 NetBackup Appliance Hardware documentation (continued)

Guide Description

NetBackup™ Appliance Safety This document provides safety maintenance information


and Maintenance Guide for the following hardware:

■ NetBackup 52xx appliances


■ NetBackup 53xx appliances
■ Veritas 3U16 24TB/36TB Storage Shelves
■ Veritas 2U12 49TB Storage Shelf
■ Veritas 5U84 Storage Shelves

You might also like