0% found this document useful (0 votes)

12 views

WhatsApp Issues 3

The document discusses the implications of having a WhatsApp Business account banned, including the reasons for bans and the steps to appeal such decisions. It emphasizes the importance of adhering to WhatsApp's guidelines to avoid account suspension and suggests best practices for businesses to communicate effectively without risking bans. Additionally, it promotes the use of the WhatsApp Business API for larger enterprises to manage customer interactions securely and efficiently.

Uploaded by

Lerama Kingsley

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

12 views

WhatsApp Issues 3

Uploaded by

Lerama Kingsley

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 12

📣 New Enterprise Custom Solution: Intuitive WhatsApp booking forms 🎉

WhatsApp banned my account: why you received

the 'This account is not allowed to use WhatsApp'
message
Joy Liu
SEP 03, 2024

WhatsApp is an integral part of life and work. Today, is is the world's most prevalent messaging app,
with more than 100 million monthly active users in the United States. The status of WhatsApp is
completely unshaken.
Due to its dominant position, WhatsApp has become businesses’ favorite tool to communicate with
customers. However, in the unfortunate event that a WhatsApp Business account is suddenly
banned, the communication will be cut off entirely. Even if you request to unblock the account, you
still have to wait. And, during the suspension period, you cannot contact your customers.

"This account is not allowed to use WhatsApp":

What to expect when the WhatsApp account is
banned?
When your account is banned, you will see the message "This account is not allowed to use
WhatsApp", or even "Your phone number is banned from using WhatsApp. Contact support for help.",
when you try to get access to WhatsApp.
If your appeal is successful, the suspension will only last one week. Otherwise, your account will be
permanently suspended. In the worst case, you won't be able to log in to the same account in the
future, and you will lose all of your contact and conversations.

Why is my WhatsApp Business account banned?

If you want to use WhatsApp for commercial purposes, you must follow the "game rules". To prevent
your account from being blocked, you can try to avoid some pitfalls:
1. Send advertising messages: Sending advertising messages in bulk is risky. Merchants who are eager
to promote their products and services may spam users with messages. When promotional messages
consist of too many links or explicit promotion wordings, they can be scanned by the system easily
and blocked.
2. Send messages automatically or in large quantities in a short period:You also need to avoid sending
messages automatically or in large quantities during a short period of time. The use of third-party
software to automatically send many messages is easy for the system to detect, so do not try to use
WhatsApp to send a large number of messages, automated messages, or automated dial-out calls.
Do not manually send the same promotional message to different contacts. You will definitely regret it
when you get blocked.

Credit: WhatsApp
3. Multiple reports were made in a short period: In addition to the system's automatic detection,
another indicator that decides whether to block your account is the reports that WhatsApp has
received. Your account will be blocked when you are frequently reported by the receivers when they
find your blast too spammy. Remember marketing 101: Don’t be too annoying when it comes to
promotion.
Besides, WhatsApp uses AI technology to detect unusual activities and then bans accounts that send
automated messages without authorization and automatically create accounts or groups.
4. Violate WhatsApp's terms of service: Posting fake news and hate speech, engaging in illegal,
threatening, intimidating, and sending hateful and racial or ethnic discrimination behaviors are
prohibited on WhatsApp. Check out WhatsApp Terms of Service.
5. Send broadcast messages excessively: Contacts will only receive messages sent through the
broadcast list if they add your phone number to their address book. But if you use broadcast
messages too often, it can easily lead to reports of your messages. Meanwhile, if WhatsApp receives
multiple reports, it will consider this a misuse, and your account will be blocked.

What to do if your WhatsApp account is banned

In the unfortunate event that your WhatsApp account is disabled, if your business relies heavily on
WhatsApp to connect with consumers, the only way out is to file an appeal to WhatsApp. The
following section shows how to unblock a WhatsApp account and how to prevent the same thing
from happening again.

1. File an appeal

Credit: WhatsApp
The first action you can take is to appeal.
1. First of all, find out your account category. For instance, if you own a small shop and you use your
personal phone number to send messages, you should select "WhatsApp Messenger Support" for
help.
2. Then, click on "Contact Us" to contact WhatsApp Messenger to resolve the issue.

Credit: WhatsApp
1. Fill in your mobile phone number, email address, and the version of WhatsApp you use.
2. Write down the details of the problems you encounter, such as the reason for being blocked, and
why you believe that there is a misunderstanding.
If you're already using a WhatsApp Business account, you should send an email to
[email protected] to file an appeal.

Tips for filing an appeal

1. Use corporate emails, not personal emails.
2. When introducing yourself, you can mention that you are a salesman, and the data of the
company's main customers are in the banned WhatsApp accounts.
3. Politely ask the WhatsApp specialist to unblock your account quickly as many important
customers are contacting you.
4. Follow up daily and keep in touch with WhatsApp.

2. Wait
The second step is to wait since there is nothing else you can do. After sending the information to
WhatsApp, you just have to wait for the result. Keep your finger crossed.

3. Evaluate and take notes on the lesson learned

While waiting, you should also reflect on the reasons for being blocked so that the same situation will
not happen again. Promotions via the WhatsApp campaign might be tricky. The following tips are for
you to advertise your business in the correct way:

Tip #1 Send messages in batches

If you are blocked because you send an automated or large number of messages in a short period, it
is necessary to pay attention to it in the future. It is safer to limit the number of messages you send at
a time and send bulk messages in batches.

Tip #2 Stop hard selling

There are many ways to promote your business. If you sell hard, it is easy to annoy people, and they
will report your account. You may personalize your messages, send some holiday greetings, or treat
them as a friend while you chat. Building long-term relationships is more effective than any
promotional material. Genuine engagement helps improve customer loyalty!

Tip #3 Always be patient

Rushing success is the main reason why many accounts are blocked. It is necessary to remember
that "more haste, less speed". If your account is blocked again, it will be blocked for a longer period,
and there will be a greater chance of being permanently blocked by WhatsApp.
Best precautions to prevent WhatsApp ban
Use the official version of the WhatsApp Business API
For some companies, as their businesses grow larger, they need to broadcast a large number of
messages faster. WhatsApp Business API, which allows large and medium-sized enterprises to
connect with customers everywhere securely, is exactly what businesses need. It uses API
technology to bring together a variety of features such as automated reply, multi-person
collaboration, batch broadcasting, connecting to additional enterprise management systems, etc.

Discover the power of WhatsApp with

SleekFlow!
Unleash your full potential with WhatsApp Business API. Your customers are waiting!
Learn more

In addition, WhatsApp Business API offers other benefits by combining with the SleekFlow platform
for the following functions:

1. Multiple logins
Multiple team members can use SleekFlow to log in to the same WhatsApp account at the same time
to chat with customers. You no longer need to share the same device and you won’t be logged off
just because another person logs in to the same account.

2. Personalized messages
You can make your messages personalized by adding the names of each customer.

3. Sending test messages

Before sending broadcast messages, you can send yourself a test message and make sure that the
copy is correct.

4. Broadcasting custom messages

For more information, see our introduction to WhatsApp's mass messaging features.
Interested in WhatsApp Business API? See the most updated WhatsApp Pricing for 2022.

Organize customer data regularly for multiple backups

Relying solely on one social media platform is relatively risky. it is recommended that businesses
should do the backup work rather than rely on WhatsApp alone to record data. Having a
comprehensive social customer data integration platform is critical.
SleekFlow can help you seamlessly connect with many user platforms such as WhatsApp, WeChat,
Instagram, and Facebook Messenger and become your virtual concierge. SleekFlow allows you to
manage conversations from multiple platforms in one place and helps you offer a better customer
experience.
Check out how Weirdo Beauty, an up-and-coming beauty salon, sets up its 24/7 virtual concierge
with SleekFlow.

Want to outcompete your peers with

SleekFlow's help?
Book your personalized demo with SleekFlow today and unlock the potential of seamless
communication
Book a Demo View Pricing

Frequently Asked Questions

How long does a WhatsApp ban last?

What is the fastest way to resolve a WhatsApp account ban?

How do I stop WhatsApp from banning my account?

GUIDE & TIPS

A guide to ecommerce What is social CRM and What’s New in

chatbots why you should inves… SleekFlow: Flow…
GUIDE & TIPS CRM & CUSTOMER SERVICE PRODUCT UPDATES
Automate your growth with
SleekFlow
Get started for free and supercharge your customer engagement.
Talk to Us Start for Free

COMPANY FEATURES
About Us SleekFlow AI
Career Inbox
Newsroom Flow Builder
Partners Broadcast Campaign
Affiliate Partners Social Customer Relationship Management
Referral Partners Payment Links
Solutions Partners Channels & Integrations
Technology Partners
Partnership Directory
SleekFlow 2.0 USE CASES
Marketing
Sales
Customer Support
WHATSAPP GUIDE RESOURCES
WhatsApp Business API Blog
WhatsApp Broadcast Demo & Tutorial
WhatsApp Pricing API Documentation
WhatsApp Business SleekFlow Status
Help Center
FAQ
WHY US
vs Respond.io
vs Wati
vs Bird
TOOLS
AI WhatsApp Campaign Generator
WhatsApp Pricing Calculator
WhatsApp Button Generator
WhatsApp Link Generator
GET OUR APP