DUTIES AND RESPONSIBILITIES: conference halls are well kept and ready.

Ensuring
the concerned operating
staff is available as per the schedule.
Executive Housekeeper / Manager of
Housekeeping
Night Supervisor - Ensuring provision of guest
The Executive Manager is the chief of
supplies such as water, extra
housekeeping department. The
bed, fans, or towels. Ensuring the operating staff
Deputy Housekeeper and Assistant Manager of
working at night is
Housekeeping report to
following all cleaning SOPs. Supervising hotel
him. Their responsibilities include ensuring
area at night and ensuring
overall cleanliness and
cleanliness in all areas of hotel.
aesthetics of the hotel. Ensuring overall
sanitation, comfort, and ambience
Uniform Room Supervisor - Providing clean,
of the hotel. Training the new joiners and
ironed, and fresh uniforms to
motivate the existing employees. Modelling and
the hotel staff. Suggesting procurement of any
establishing Standard Operating Procedures
uniforms required. Checking
(SOPs) for cleaning and decorating. Monitoring
repaired linen from tailor room. Keep track of
regular inventory of guest
number and condition of
supplies and linen. Monitoring housekeeping
uniforms.
equipment and hotel
property. Evaluating employee performance, and
Linen Room Supervisor - Inspecting linen and
handling their training,
sending it to the laundry.
promotions, and transfers. Organize flower
Checking linen from laundry and sending it for
arrangements for events.
ironing. Maintaining linen
Presenting the estimate of the required budget to
influx and out flux register. Checking repaired
the General Manager of
linen from tailor room.
the hotel.
Suggesting linen replacements if required.
SUPERVISORS OF THE HOUSEKEEPING
The supervisors report to the Assistant
OPERATING STAFF/ ATTENDANTS
Housekeeper. Their positions and
The positions and responsibilities of the
their respective responsibilities include −
Operating Staff/Attendants are
explained below.
Floor Supervisor - Issuing keys to the room
attendants. Coordinating with
Uniform Room Attendant - Collecting uniforms
floor operation, and tray clearance with room
of staff at the end of every
attendants. Inspecting rooms
shift and maintaining them to be used for the next
for readiness and reporting to the front office for
time, Maintain the
the same. Catering for VIP
shelves of uniforms and linens clearly. Giving and
facilities and providing special supplies such as
taking back the uniforms
hot drinking water, baby-
from the staff.
sitting provision.
Linen Room Attendant - Segregating the dirty
Public Area Supervisor - Ensuring that
linen according to its type
cleanliness is maintained at all times
and sending it to the laundry. Keep track of linen
in public areas such as lobby, lifts, parking,
count before and after
swimming pool, coffee shop,
laundry. Stacking towels, bed sheets, pillowcases,
conference hall, banquet hall, and restaurant.
table napkins separately
Ensuring banquet and
into different sections of shelves.
Guest Room Attendant - Report to the floor
supervisor. Clean the guest
rooms, guest bathrooms, and the corridors.
Change linens of the guest
room and guest bathroom. Topping up the guest
supplies. Making guest
room beds. Replenishing the hotel cleaner’s
trolley with supplies and linens
for the next shift staff.

Storekeeper - Reporting to the floor supervisor.

Public Area Attendants - Reporting to public

Night Shift Attendants - Reporting any hotel