0% found this document useful (0 votes)
16 views4 pages

DOC-20250204-WA0009.

Mullaguri Ganesh is a professional with experience in customer service, quality assurance, and sales management in the insurance sector. He has a strong background in monitoring performance, providing feedback, and developing sales strategies, along with technical skills in SAP and Salesforce. Ganesh holds a PUC from Masterminds junior college and is proficient in multiple languages, with a commitment to continuous learning and improvement.

Uploaded by

Ganesh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
16 views4 pages

DOC-20250204-WA0009.

Mullaguri Ganesh is a professional with experience in customer service, quality assurance, and sales management in the insurance sector. He has a strong background in monitoring performance, providing feedback, and developing sales strategies, along with technical skills in SAP and Salesforce. Ganesh holds a PUC from Masterminds junior college and is proficient in multiple languages, with a commitment to continuous learning and improvement.

Uploaded by

Ganesh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

Mullaguri Ganesh

Present Address: Mail Id- [email protected] D-


106,
Srinivasan Building, Contact No- 7676672094
Krishna Reddy Layout, Konnapanaagrahara, Bangalore,
Karnataka - 560100

Career Objective:
To secure a challenging position in a reputable organization to expand my learnings, knowledge,
and skills.

Work Experience:

• Worked as Customer Service Associate in One Point One solutions from Dec’2018
to Oct’2019
• Worked as Quality Assurance Analyst in Teleperformance Pvt Ltd from Nov'2020 to
Mar’23
• Worked as Quality assurance analyst-Direct Sales-Call center in Edelweiss life insurance company
from Mar'23 to Jun’24
• Worked as Agency manager in ManipalCigna health insurance from Jun’24 to Feb’25

Roles and Responsibilities:


• Monitoring calls as per client-set requirements.
• Sharing real-time feedback with associates.
• Providing documented feedback and coaching within specified timelines.
• Sharing Five Why Analysis with operations to improve production results.
• Sharing End-to-End Analysis to enhance conversion results.
• Conducting and attending regular gauge RNR and calibrations with internal teams and clients.
• Reporting performance and statistics through daily and weekly reports to the Quality Team
Leader.
• Sharing compliance expectations and understanding quality guidelines and complaints.
• Conducting daily and weekly briefings, updating the team in real-time.
• Preparing reports based on quality scores of advisors.
• Providing analysis on areas of opportunities and action plans for performance improvement.
• Working on Kaizen Analysis to drive continuous improvement.

Sales and Strategies :

• Prospecting and Lead Generation: Identify potential customers through various methods such
Consultative Selling: Understand customers' insurance needs and provide tailored insurance
solutions to meet their requirements.
• Product Knowledge: Have in-depth knowledge of different insurance products, coverage
options, terms, and conditions.

Page 1 of 3
• Sales Presentations: Conduct sales presentations to educate customers about insurance
products, explain policy features, and address any questions or concerns.
• Closing Sales: Guide customers through the sales process, overcome objections, and close deals
to generate revenue.
• Relationship Management: Build and maintain strong relationships with customers to foster
loyalty and encourage repeat business.
• Compliance: Ensure compliance with insurance regulations, laws, and company policies
throughout the sales process.
• Leadership: Recruit, train, and motivate a team of insurance sales agents to achieve sales
targets and objectives.
• Performance Management: Monitor and evaluate the performance of sales agents, provide
feedback, coaching, and support to help them improve their sales skills and productivity.
• Sales Strategy Development: Develop sales strategies, tactics, and action plans to drive sales
growth, expand market share, and maximize revenue.
• Target Setting: Set clear sales targets, quotas, and KPIs for individual sales agents and the sales
team as a whole.
• Reporting and Analysis: Track sales metrics, analyse sales data, and generate reports to assess
performance, identify trends, and make data-driven decisions.
• Training and Development: Provide ongoing training, development, and mentoring to sales agents
to enhance their product knowledge, sales techniques, and customer service skills.
• Relationship Management: Cultivate relationships with key clients, partners, and
stakeholders to support sales efforts and business development initiatives.

Skills:

• Communication & Leadership


• Advanced Excel (VBA)
• Quality Assurance - Sales Strategy
• Relationship Management
• SAP Finance & Controlling
Education Qualification:

• Completed PUC in Masterminds junior college

Strength:

• Good learning ability excels me keep working on a task until it is finished.


• Good enough in grasping new thing immediately.
• Diplomatic when it comes to interaction with different people.
• Reserved that keeps me focused on my goal.
• Team player.
• Punctual in my time and work.

Page 2 of 3
Hobbies:

• Learning New Things


• Reading Book

Technical Skills:

SAP Finance and Controlling: -

• Trained in SAP Finance and controlling Module from H N Source Put Ltd and having the
certificate from H N Source Domain
Salesforce Domain:

• Trained in Salesforce Developer and Multi-Tenant Architecture Sales force from one of the
existing employee of salesforce domain
Debt Recovery Agent:

• Got Certified in Debut Recovery Agent (DRA Exam) in 2020


Microsoft Excel:

• Trained in Excel basics to Advanced Excel (VBA)

Personal Details:

Name: Mullaguri Ganesh


DOB: 12/01/1998
Father Name: M. Srinivasulu
Gender: MALE Marital
Status: Single
Nationality: Indian
Languages: English, Telugu, Kannada, Hindi

Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.

Place: Bangalore Name: Mullaguri Ganesh

Page 3 of 3
Page 4 of 3

You might also like