OWNER'S MANUAL

WATER PURIFIER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH

www.lg.com
MFL66990833
Rev.00_041123 Copyright © 2023 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.

SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING ............................................................................................................3
CAUTION .............................................................................................................8

INSTALLATION
Before Installation ...........................................................................................10
Turning on the Power......................................................................................10
Final Installation Check ...................................................................................11

OPERATION
Before Use ........................................................................................................12
Product Features..............................................................................................14
Control Panel ....................................................................................................15
Movable Water Tap..........................................................................................18

SMART FUNCTIONS
LG ThinQ Application .......................................................................................20
Smart Diagnosis ...............................................................................................21

MAINTENANCE
Cleaning ............................................................................................................23
Replacing...........................................................................................................23

TROUBLESHOOTING
Before Calling for Service................................................................................26
 SAFETY INSTRUCTIONS 3

SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE

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The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages

This symbol is displayed to indicate matters and

operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.

WARNING

This indicates that the failure to follow the instructions can

cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can

cause the minor injury or damage to the product.

WARNING

WARNING
• To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic
precautions, including the following:

Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
4 SAFETY INSTRUCTIONS

responsible for their safety. Children should be supervised to ensure

that they do not play with the appliance.
• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•

This symbol alerts you to flammable materials that can

ignite and cause a fire if you do not take care.

• This appliance contains a small amount of isobutane refrigerant

(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Do not damage the refrigerant circuit.
• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
• Do not locate multiple portable outlet sockets or portable power
supplies at the rear of the appliance.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Keep ventilation openings, in the appliance enclosure or in the built-
in structure, clear of obstruction.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
• Do not tilt the appliance to pull or push it when transporting.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
 SAFETY INSTRUCTIONS 5

• Do not spray water or inflammable substances (toothpaste, alcohol,

thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with

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rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• New hose-sets supplied with the appliance are to be used and that
old hose-sets should not be reused.
• Connect the water pipe of the appliance to potable water only.
• Disconnect the power cord before cleaning the appliance.
• When the sterilization function is activated, hot water comes out of
the drain hose, so pay special attention to burns.
• When sterilizing the water outlet, hot water will be dispensed
through the water outlet, so be careful not to touch the water outlet
with your hands.
• Children should be supervised when children use the appliance,
otherwise the children may get burned by touching drain hose or
water outlet when hot water comes out.

Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
6 SAFETY INSTRUCTIONS

• Install the appliance in a place where is easy to unplug the power

plug of the appliance.
• Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer.
• Do not connect a plug adapter or other accessories to the power
plug.
• Do not modify or extend the power cable.
• Do not use an extension cord or double adapter.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power cord rating or higher and use the multi socket outlet only for
the appliance.
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• When installing the drain hose above the sink, install it using a
compression rubber, etc. so that the hot water dispensed does not
come into contact with your hands.
 SAFETY INSTRUCTIONS 7

Risk of Fire and Flammable Materials

• If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas air

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mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for every
8 g of R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.

Operation
• If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
• Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
8 SAFETY INSTRUCTIONS

R600a). Although it uses a small amount of the gas, it is still

combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use flammable or combustible substances (ether, benzene,
alcohol, chemical, LPG, combustible spray, insecticide, air freshener,
cosmetics, etc.) near the appliance.
• If water is leaking from the inside of the appliance or water has
collected near the appliance, close the water supply valve, unplug the
power plug.
• Do not move the appliance while the appliance is plugged in.

CAUTION

CAUTION
• To reduce the risk of minor injury to persons, malfunction, or damage
to the product or property when using this product, follow basic
precautions, including the following:

Installation
• To prevent hot water from splattering, install the drain hose tightly to
a drain.
• When installing the drain hose above the sink, install it as far away
from the faucet as possible so that the hot water draining does not
come into contact with your hands.

Operation
• Replace the filter with a LG standard filter periodically according to
the replacement period. Older filters can multiply bacteria or change
the taste of the water. The filter replacement period varies according
to the usage, place of usage, season, and water quality.
• Use caution while operating and cleaning the dispenser. It will heat
water to a temperature of approximately 85 °C. It can cause severe
burns if not handled carefully.
• Do not bend or pinch the water supply hose and drain hose.
 SAFETY INSTRUCTIONS 9

• Do not allow pets, or any persons to hang from or climb on the

appliance.
• Prevent animals from nibbling on the power cable or water hose.

ENGLISH
• When using hot water, be sure to use a container with a handle. Be
careful not to overflow when dispensing 500 ml or 1000 ml. (models
with hot water function)

Up-down Auto Moving Tap

• Do not touch the up-down auto moving tap with your body when it
goes up and down.
• Do not touch the photo interrupter sensor at the bottom of the up-
down auto moving tap.
• Do not place or remove a breakable container when the up-down
auto moving tap goes down.
10 INSTALLATION

INSTALLATION
Before Installation Install the appliance inside with a surrounding
temperature of over 5 °C and less than 35 °C.

Notes for Installation

• Do not lean the appliance more than 30°. Doing Notes for Drain Hose
so can cause malfunctions.
Dispensing Hot Water
• Keep about 10 cm of clearance from the wall on
the back and both sides for proper ventilation. • The appliance is designed to operate internal
Failure to do so can cause malfunctions. water pipe sterilization function periodically
- If the distance between the appliance and the every 7 days after installation. When internal
water pipe sterilization function is working, the
wall is too close, the air may not pass through,
hot water comes out from the drain hose for up
so dew may form on the surface of the
appliance and the electricity bill may be high. to 30 minutes.
• When installing the drain hose above the sink,
• A cold water supply with water pressure
install it using a compression rubber, etc. so that
between 147 kPa and 780 kPa (1.5-7.9 kgf/cm²) is
required to operate this appliance. the hot water dispensed does not come into
contact with your hands.
• When the water pressure is low, the volume of
water supply may be small. • Do not touch drain hose with your hands.

• If you do not use the appliance for a while due to

moving, etc., store it in an environment where
water does not freeze.
- The appliance may malfunction due to
freezing.
• Install on a hard and level floor.
- If the floor of the installation site is uneven,
vibration or noise may occur, and the
appliance may fall over and cause injury.
• Places where installation should be avoided for
hygienic management of water purifiers and
WARNING
prevention of condensation. • Children should be supervised when children
use the appliance, otherwise the children may
- Outdoors or in direct sunlight get burned by touching drain hose or water
- A place close to the toilet outlet when hot water comes out.
- In front of air conditioner/heater
- Other places with high humidity or
temperature
• Do not install or use the appliance in a place that
Turning on the Power
uses groundwater.
Connecting the Appliance
After installing the appliance, connect the power
Ambient Temperature plug into the outlet socket.

• The appliance is designed to operate within a

limited range of ambient temperatures,
depending on the climate zone.
 INSTALLATION 11

NOTE
• Before moving and discarding the appliance,
disconnect the plug from the socket outlet.

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Final Installation Check
Testing the Appliance

1 Make sure that hoses are connected properly.

2 Dispense over 1000 ml water from the cold and

ambient temperature water tap respectively
and 120 ml water from the hot temperature
water tap 4 times.
• Water may remain inside the water filtration
system due to the inspection process carried
out while manufacturing the appliance.

3 Wait for the water to cool.

NOTE
• Do not connect the water supply pipe of the
appliance to the hot water pipe, and connect it
only to the cold water pipe.
• When cutting the tube, cut it vertically to prevent
water leakage.
12 OPERATION

OPERATION
Before Use water temperature for the first cup may be
different.

General Notes
• If the appliance is not used for a long period, Notes for Hot Water
dispense over 500 ml water from the hot, cold
and ambient temperature water tap respectively • Hot water is heated by instant induction heating.
before using the appliance. If water has been left It will take several seconds for the water to heat
for a long period, bacteria can be generated and up and make noise.
water taste can be changed.
• The flow rate of hot water is less than cold or
• When you fill the cup with water, place it close to ambient water.
the water tap. Water may splash out of the cup
• Due to remaining water in the hose, the first cup
and fall to the floor. of water may be not hot enough:
• Open the water supply valve. The appliance
- When hot water is dispensed immediately
operates normally when water is supplied
after changing the temperature of hot water.
properly at a consistent pressure that is within
the operating requirement. - When hot water is dispensed immediately
after cold water or ambient water is
• When heating or freezing water, white sediment dispensed.
may appear due to minerals in water. These
minerals are harmless to humans. • Place the cup near the water tap as close as
possible when dispensing hot water. Small
• It is very important to replace the filter
bursts of water and steam are emitted because
periodically in order to drink clean water. If an
the cold water is rapidly heated.
expired filter is used, the water taste may be
changed and the filtration function may be • If hot water is not used for 5 seconds, the hot
degraded. water function will be automatically turned off to
prevent burns.
• Do not use filtered water to replace water in a
humidifier or fishbowl. Leaving filtered water as
it is for a long period of time may multiply the WARNING
bacteria. • Steam may be created when water supply valve
• Use the appliance only after closing the is locked or when repeating the actions below.
appliance cover completely. Otherwise, insects - Repeatedly dispense hot water and stop
or other foreign substances may get in. dispensing hot water
• Press the Volume button on the appliance to • Do not connect the equipment that reduces
dispense hot water in 4 different volumes (120 pressure to the hot water tank hose of the
ml, 250 ml, 500 ml, 1000 ml) and cold water or appliance.
ambient water in 5 different volumes (120 ml,
250 ml, 500 ml, 1000 ml, continuous). The • Children should be supervised when children
amount of water that comes out may vary use the appliance, otherwise the children may
depending on the water pressure and flow rate get burned by pressing the button for hot water
of tap water supplied to each house. on the top of the appliance.

• There is a standby time of up to 10 seconds when

dispensing hot water, up to 2 seconds when
dispensing cold water, and up to 3 seconds when CAUTION
dispensing ambient water. • If you use ambient or cold water immediately
• If cold or ambient water is dispensed after dispensing hot water, the water may still be
immediately after hot water is dispensed, the hot or warm due to the water remaining in the
 OPERATION 13

dispenser pipe. You should be careful not to get

burned.
• Do not touch the installed drain hose. Boiling
water raises the temperature and pressure
inside the hot water tank. If excessive pressure

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occurs, the valve opens for safety and steam or
hot water comes out of the drain hose.

Notes for High-Temperature

Sterilization Function
• The water outlet sterilization function can
sterilize the pipe connected to the water tap at
high temperature.
• The water outlet sterilization function takes
about 10 minutes. To use the appliance
hygienically, sterilize the water outlet at least
once every 3 months.
• Internal water pipe sterilization function
sterilizes the hot water, ambient water and cold
water pipes at high temperature every week,
including the cold water tank pipes, once every 4
weeks.

WARNING
• When the sterilization function is activated, hot
water comes out of the drain hose, so pay special
attention to burns when the drain hose is
installed over the sink.

Suggestion for Energy Saving

• If the appliance is not used for a long period,
drain the remaining water completely and
unplug the power plug.
14 OPERATION

Product Features
The appearance or components of the appliance may differ from model to model.

Exterior

a Control Panel
You can select the type and volume of water, sterilization function, etc.
b Dispensing Button
Press this button to dispense water.
c Movable Water Tap
The water tap automatically moves up and down to dispense water conveniently.

Accessories

a Filter
 OPERATION 15

Control Panel
The actual control panel may differ from model to model.

Control Panel and Functions

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Press the indicator for the desired function exactly.
It may not work if you press the area around the
indicator or the letter.

a Volume Display Dispensing Water

Display the desired volume of water. It can be
display up to 1000 ml. 1 Place the bottle, pitcher or cooking pot below
the water tap.
Indicators

Indicator Description 2 Select the water type (Hot, Ambient, Cold

The indicator lights up when Water) as need.
the appliance is connected to • Hot Water: Press the Hot b button.
Wi-Fi network at home.
• Ambient Water: Press the Ambient c
The indicator illuminates when button.
a desired temperature is • Cold Water: Press the Cold d button.
selected. The default indicator
is 85 ℃.

The indicator is orange as a

3 If necessary, you can customise the hot water
warning that the filter will need temperature by pressing the Hot b button.
to be changed soon. The default hot water temperature is 85 ℃.
• The hot water temperature can be
customised only by the Hot b button.
16 OPERATION

4 If necessary, you can customise the volume of Deactivating/Activating the Up-

water by pressing the Volume g button. The down Auto Moving Tap
default volume is 120 ml. You can deactivate/activate the up-down auto
• The dispensed volume of water may vary moving tap function in two ways.
depending on the installation environment. • You can lock and unlock the up-down auto
moving tap function in the LG ThinQ application.
• To deactivate/activate the up-down auto moving
5 Press the Dispensing h button. Once the
tap function, press and hold the Favourite e
desired fill level is achieved, release the and Outlet Sterilize f buttons for 3 seconds or
Dispensing h button. longer.

NOTE Using the Favourite Water

• If you do not press the Dispensing h button Dispensing Function
within 5 seconds after pressing the Hot b
You can register the type and volume of water you
button, it will go back to previous selection. (Cold
want. You can register the favourite water
or Ambient water)
dispensing function in two ways.
• If hot water is dispensed for longer than desired,
• You can register the favourite water dispensing
press any button to stop dispensing.
function in the LG ThinQ application.
• You can register the favourite water dispensing
function to press and hold the Favourite e
Adjusting the Dispensing Volume button for 3 seconds.
Dispensing volume can be adjusted.
• Press the Volume g button to activate 1 After selecting the type and volume of water
dispensing volume adjustment function. Cold you want, press and hold the Favourite e
and ambient water can be adjusted in 5 different button for 3 seconds or longer.
volumes (120 ml, 250 ml, 500 ml, 1000 ml,
continuous) and hot water in 4 different volumes
(120 ml, 250 ml, 500 ml, 1000 ml). 2 After selecting the number you want to
• Press the Volume Control i button to adjust register with the Volume Control i button,
the volume of water dispensed in increments of press and hold the Favourite e button for 3
10 ml or 50 ml. seconds to register it as a favourite menu.
- You can register up to 3 favourite water
Short press: 10 ml increments dispensing conditions.

Long press: 50 ml increments

3 Press the Favourite e button to select the
number you wanted to dispense, and then
Lock/Unlock Hot Water press the Dispensing h button.
• To lock the hot water, press and hold the Hot b
button for 3 seconds. Then, hot water is not Dispensing Ambient or Cold Water
dispensed.
Continuously
• To unlock the hot water, press and hold the Hot
b button for 3 seconds. Then, hot water is 1 Place the bottle, pitcher or cooking pot below
dispensed.
the water tap.
 OPERATION 17

2 Select the water type (Ambient or Cold Water) Using the Water Outlet Sterilization
as need. Function
• Ambient Water: Press the Ambient c This function sterilizes the pipe connected to the
button. water tap with hot water for about 10 minutes.

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• Cold Water: Press the Cold d button.
1 Place a container of 300 ml or more under the
water tap.
3 Press the Volume g button to select CoN, then
press the Dispensing h button.
• During water is dispensed continuously, it
2 Press and hold the Outlet Sterilize a button
for 3 seconds or longer and then press the
can be stopped if any button is pressed.
Dispensing button.
• This function is only available for cold and • If you want to cancel the water outlet
ambient water for safety, not hot water. sterilization function while it is in use, press
• Continuous water dispensing function can and hold the Outlet Sterilize a button for 3
be used for up to 3 minutes. seconds or longer.

Activating/Deactivating the Wi-Fi WARNING

Press and hold the Ambient c button for 3 • When the sterilization function is activated, hot
seconds to initiate the connection of the appliance water comes out of the drain hose, so pay special
to the LG ThinQ application. attention to burns when the drain hose is
installed over the sink.
• Refer to SMART FUNCTIONS for information on
the initial setup of the LG ThinQ application.

NOTE CAUTION
• Hot water will be dispensed from the water
• The control panel will turn off automatically for outlet after about 7 minutes. Be careful not to
energy saving. touch the water outlet with your hands.
• If there is any finger or skin contacts to the • Be careful not to let children use it as hot water
control panel while cleaning it, the button is dispensed from the water outlet.
function may operate.
• Depending on the surrounding the time for
water to be dispensed. The time when water
comes out may change.

Using the Sterilization Function

NOTE
• Sterilize the water outlet at least once every 3
months to maintain the appliance hygienically.
• When canceling the water outlet sterilization
function, it takes about 5 minutes to clean the
pipe.
18 OPERATION

Setting the Internal Water Pipe • Internal water pipe sterilization may result in
cold water not being cold enough for up to two
Sterilization Time
hours.
You can set the internal water pipe sterilization to
be performed at a desired time in two ways. • Compressor noise for making cold water may
occur immediately after internal water pipe
• You can set the internal water pipe sterilization sterilization.
time in the LG ThinQ application.
• When canceling the internal water pipe
• You can set the internal water pipe sterilization sterilization function, it takes about 5 minutes to
time to press and hold the Outlet Sterilize a clean the pipe.
and Volume b buttons for 3 seconds or longer.

1 Press and hold the Outlet Sterilize a and

Volume b buttons for 3 seconds or longer. Movable Water Tap
Using the Up-down Auto
2 Based on the current time, if you press the
Outlet Sterilize a button, you can change
Moving Tap
the date by 1 day, and if you press the The water tap automatically moves up and down to
Volume b button, you can change the time receive water conveniently.
by 1 hour.

c Date
d Time

3 After setting the time, press and hold the CAUTION

Dispensing button for 3 seconds. If you • Do not forcefully manipulate the water tap (left
press the Dispensing button without setting and right, up and down) or subject it to impact.
the time, it will be set to the current time.
- It may cause damage to the water tap.
• Do not repeatedly tap the sensor at the bottom
NOTE of the automatic up-down water tap or
• Depending on the usage environment, the time contaminate it with foreign substances.
for hot water to be dispensed may vary.
- It may cause product malfunction or burns.
• The internal water pipe sterilization function
• Do not place or remove the cup under the water
operates every week after installation.
tap while the automatic up-down water tap is in
- It sterilizes the hot water, ambient water and operation.
cold water pipes every weeks at a high
- It may cause malfunction or damage to the
temperature for about 15 minutes.
cup.
- It sterilizes the hot water, ambient water and
cold water pipes and cold water tank pipes for
about 30 minutes.
 OPERATION 19

NOTE
• Do not use a breakable cup because the water
tap can come into contact with it.

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• The distance that the automatic up-down water
tap descends is fixed. For low-height containers,
the distance between the container and the
water tap may be large.
• If you need to change the water tap direction,
call for service.
20 SMART FUNCTIONS

SMART FUNCTIONS
LG ThinQ Application
NOTE
The LG ThinQ application allows you to • If you change your wireless router, internet
communicate with the appliance using a service provider, or password, delete the
smartphone. registered appliance from the LG ThinQ
application and register it again.
LG ThinQ Application Features
• The application is subject to change for
Communicate with the appliance from a appliance improvement purposes without notice
smartphone using the convenient smart features. to users.
Water Usage • Functions may vary by model.
• You can check water usage, etc.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
Installing LG ThinQ Application
you diagnose the problem. and Connecting an LG
Schedule High-temperature Internal Water Pipe Appliance
Sterilization
• The internal water pipe is sterilized at the
Models with QR Code
scheduled time and every week thereafter. Scan the QR code attached to the product using the
camera or a QR code reader application on your
Changing the Default Water Dispense Settings
smartphone.
• You can set the default water dispense by
selecting the water type (cold water, ambient
water or the water type used lastly between cold
water and ambient water) or volume (120 ml,
250 ml, 500 ml, 1000 ml)
- Hot water cannot be selected.
Cleaning Mode
• For cleaning the water outlet, fix the water tap in
its lowered state.
Sound Volume Control
• You can adjust the sound volume of the
appliance.
- The sound volume can be selected in 6 steps
(mute, 20%, 40%, 60%, 80%, 100%).
- Even when mute is set, voice guidance is NOTE
provided for sterilization and some setting • To verify the Wi-Fi connection, check that f icon
functions.
on the control panel is lit.
Settings
• The appliance supports 2.4 GHz Wi-Fi networks
• Allows you to set various options on the only. To check your network frequency, contact
appliance and in the application. your Internet service provider or refer to your
wireless router manual.
 SMART FUNCTIONS 21

• LG ThinQ is not responsible for any network Open Source Software Notice
connection problems or any faults,
malfunctions, or errors caused by network Information
connection. To obtain the source code that is contained in this
• The surrounding wireless environment can product, under GPL, LGPL, MPL, and other open

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make the wireless network service run slowly. source licenses that have the obligation to disclose
source code, and to access all referred license
• If the distance between the appliance and the
terms, copyright notices and other relevant
wireless router is too far, the signal strength
documents, please visit https://
becomes weak. It may take a long time to
opensource.lge.com.
connect or installation may fail.
LG Electronics will also provide open source code to
• If the appliance is having trouble connecting to you on CD-ROM for a charge covering the cost of
the Wi-Fi network, it may be too far from the performing such distribution (such as the cost of
router. Purchase a Wi-Fi repeater (range media, shipping, and handling) upon email request
extender) to improve the Wi-Fi signal strength. to [email protected].
• The network connection may not work properly This offer is valid to anyone in receipt of this
depending on the Internet service provider. information for a period of three years after our
• The Wi-Fi connection may not connect or may be last shipment of this product.
interrupted because of the home network
environment.
• The appliance cannot be connected due to Smart Diagnosis
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute Use this feature to help you diagnose and solve
before trying again. problems with your appliance.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it. NOTE
• The wireless network name (SSID) should be a • For reasons not attributable to LGE’s negligence,
combination of English letters and numbers. (Do the service may not operate due to external
not use special characters.) factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
• Smartphone user interface (UI) may vary
store policy, or app unavailability.
depending on the mobile operating system (OS)
and the manufacturer. • The feature may be subject to change without
prior notice and may have a different form
• If the security protocol of the router is set to
depending on where you are located.
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and connect the product again.
Using LG ThinQ to Diagnose
• To disable the Wi-Fi function, press and hold the
Ambient button for 3 seconds. The f icon will
Issues
be turned off. If you experience a problem with your Wi-Fi
• To reconnect the appliance or add another user, equipped appliance, it can transmit
press and hold the Ambient button for 3 troubleshooting data to a smartphone using the
seconds to temporarily turn it off. Run the LG LG ThinQ application.
ThinQ application and follow the instructions in • Launch the LG ThinQ application and select the
the application to connect the appliance. Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
22 SMART FUNCTIONS

Using Audible Diagnosis to

Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.

1 Turn on the power, then put the smartphone

on the smart diagnosis logo.
• Position the phone so that its microphone is
aligned with the speaker hole.

2 Press and hold the Ambient and Favourite

buttons for 3 seconds or longer while holding
your phone to the speaker until the data
transfer is complete.

3 After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE
• For best results, do not move the phone while
the tones are being transmitted.
 MAINTENANCE 23

MAINTENANCE
Cleaning (calcium, magnesium) can be built up on the
water outlet.

ENGLISH
General Cleaning Tips
• Use a soft wet towel to wipe the exterior of the
appliance. If you have used a neutral detergent,
wipe it with a clean towel to make sure it does
not stain.
• Do not use a rough brush, or detergent (such as
toothpaste, alcohol, thinner, bleach, benzene,
flammable liquid or polish) to remove adhesive
marks or hand prints on the surface of the
appliance.
- This can cause discoloration of the appliance
exterior or appliance damage.
• Clean the dispensing water tap and outlet
periodically with a soft cleaning brush.
- If it is not cleaned periodically, lint, lime
components (calcium, magnesium), or foreign
Replacing
substances can appear on the outlet.
Replacing the Water Filter
• Keep all drain outlets clear and unblocked.
• It is normal for the appliance to release a small If the filter is not replaced regularly, the water
amount of water through the drain hose during quality of the appliance will deteriorate.
each heating period. It is essential for its safe • Estimated replacement cycle may vary
operation. depending on raw water quality, water usage
and frequency of sterilization.
• The filter replacement cycle is 6 months for Pre
Cleaning the Water Outlet Carbon Block+ (9 Heavy Metal Removal) filter
and 12 months for UF (Virus Removal) filter.
Clean the water outlet periodically using a soft
• The filter replacement cycle is based on the use
brush.
of 10 L per day for a family of 4, and the capacity
• If it is not cleaned periodically, foreign of the filter may vary depending on water
substances such as lint, lime components quality, water pressure, season, region, the
usage of sterilization funtion.
• For detailed filter replacement methods, refer to
the LG Electronics website.
24 MAINTENANCE

1 Hold the bottom part of the filter cover and pull • b: UF (Virus Removal) filter (every 12
months)
it forward.

2 Lift up the tip of the filter and turn it

counterclockwise to remove it.
• When removing the water filter, some water
may drip out due to internal pressure. Place
a dry towel underneath. NOTE
• The Pre Carbon Block+ (9 Heavy Metal Removal)
filter should be replaced every 6 months.
• The UF (Virus Removal) filter should be replaced
every 12 months.

5 Make sure the filter is fully installed.

• Check that the arrow mark on the filter joint
is aligned with the protrusion on the top of
the filter.

3 Clean the filter joint with a brush.

6 Check the left and right side of the filter to see

if it is closed properly.
• When you close the filter cover, the filter
cleaning will be carried out automatically for
about 7 minutes.

4 Assemble the new filter by turning it clockwise.

• a: Pre Carbon Block+ (9 Heavy Metal
Removal) filter (every 6 months)
 MAINTENANCE 25

• Do not cancel filter cleaning after replacing • If do not reset filter usage, filter indicator can be
with a new filter. changed in orange color regardless the life of
filter.

ENGLISH
NOTE
• If the filter has not been replaced, you can cancel
the filter cleaning by pressing the Dispensing
button for 3 seconds.

7 When the filter cleaning is completed, press

the Cold button for 3 seconds or longer to
reset the filter usage.

NOTE
• Filter reset is a function that resets the life of the
filter to 0 L and counts the life anew. If the filter
usage is exceeded, the water purification effect
will decrease.

CAUTION
• If the filter is not in place, the amount of water
dispensed may be reduced.
• If the filter is not properly connected to the filter
joint, water leakage may occur.
• Replacing the filter with excessive force may
cause damage.
26 TROUBLESHOOTING

TROUBLESHOOTING
Before Calling for Service
Water
Symptoms Possible Cause & Solution
Water tastes strange. Have you not dispensed water for a long period?
• Some bacteria can be generated in the water filtration system. It can cause
problems. Dispense over 500 ml water from the hot, cold and ambient
temperature water tap respectively.

Have you installed the appliance long ago or not changed filter for a
long period?
• If the filter is not replaced regularly, the water quality of the appliance will
deteriorate. Replace a new water filter.

Fine particles occur in Did water bubbles form?

the filtered water.
• Water bubbles may form in the draining process. It is safe for you to drink.
• If fine particles still remain in the dispensing water, shut off the valve
located at the connection to the water source and contact your distributor,
supplier or dealer.

Dispensing
Symptoms Possible Cause & Solution

Water does not Did you shut off the valve located at the connection to the water source?
dispense.
• Open the valve.

Did you unplug the power plug from the outlet socket?
• Plug the power plug into the outlet socket correctly.

The appliance might have been broken if you still can not dispense
water when you press the ^ button or the paddle.
• Contact your distributor, supplier or dealer.

Did you lock the hot water on the control panel?

• To unlock the hot water, press the Hot button for 3 seconds.

Water is dispensing Is the ^ light on the control panel orange? Filter(s) will slowly become
slowly. more clogged by the contaminants as they filter out, slowing water
flow.
• Replace a new water filter.
Something may be blocking water flow. Is a section of hosing pinched?
• Check the hoses.
 TROUBLESHOOTING 27

Symptoms Possible Cause & Solution

The up-down moving The up-down moving tap indicator does not light up?
tap does not move.
• To activate the automatic up-down water tap, press the Volume button for
3 seconds.

ENGLISH
The outlet/internal Did you shut off the valve located at the connection to the water source?
pipe sterilization
• Open the valve.
function do not work.
Is there anything wrong with the appliance even though solving
measures?
• Contact an LG Electronics customer information centre.

Cold water does not Did you carry out internal water pipe sterilization function?
dispense. • Internal water pipe sterilization may result in cold water not being cold
enough for up to two hours.

It keeps making Did you carry out sterilization or filter replacement function?
sounds in case of
• Even when mute is set, voice guidance is provided for sterilization and
volume step is mute.
some setting functions because of safety.

When touching filter Outlet sterilization or internal pipe sterilization is in progress?

cover, it feels warm or
• When the sterilization is in progress, the inside of filters will also be
a little hot.
sterilized as hot water passes, so it may feel temporarily hot when
touching filter cover.

Noises
Symptoms Possible Cause & Solution

The appliance is noisy Is the appliance installed on a weak floor or improperly levelled?
and generates
• Install the appliance on a solid and flat area.
abnormal sounds.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.

Is there an object on top of the appliance?

• Remove the object on top of the appliance.

Wi-Fi
Symptoms Possible Cause & Solution

Your home appliance The password for the Wi-Fi that you are trying to connect to is incorrect.
and smartphone are • Find the Wi-Fi network connected to your smartphone and remove it, then
not connected to the
register your appliance on LG ThinQ.
Wi-Fi network.
28 TROUBLESHOOTING

Symptoms Possible Cause & Solution

Your home appliance Mobile data for your smartphone is turned on.
and smartphone are
• Turn off the Mobile data of your smartphone and register the appliance
not connected to the
using the Wi-Fi network.
Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.

The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Memo
Memo
Memo