PORTFOLIO – GROUP 3

Môn: Tiếng Anh chuyên ngành 1

Lớp: TAN331.CN(2-2-2223).1

Danh sách thành viên

STT Họ tên MSSV

23 Bùi Thị Linh Dương 2014110057

24 Lại Khánh Dương 2014330007

25 Nguyễn Tùng Dương 2017330003

26 Nguyễn Tâm Đan 2014610025

27 Lê Minh Đạt 2011110046

28 Lưu Quang Đạt 2014210023

29 Dương Minh Đức 1911110086

30 Đặng Anh Đức 2014120032

31 Thái Doãn Đức 1911120023

32 Hoàng Hương Giang 2014510028

33 Hoàng Thanh Giang 2014110069

 UNIT 1: LETTER LAYOUT

Practice 1: Answer the following questions

1. What are the important parts of a business letter?

- Letterhead: Sender’s address, References

- Date
- Inside address
- Salutation
- Body
- Enclosures
- Copies

2. Where and how do you write the date? Give examples.

At least one blank line below the sender’s address or reference

Begins at left margin in Full-Block format.

Always be shown in full: 24 April 2023

3. Where do you write the inside address?

- One to ten blank lines below the date and always begins at the left margin
- Each piece of info is on a separate line

4. How do you write the inside address when you know the recipient’s
surname? Give an example.

Write it as first line of the inside address

Include:

Courtesy title: Mr, Mrs, Miss, Ms, Dr, Prof.

The person’s full name (or with initials for given names):

Ms Jennie Kim Smith or Mr David J Lieberman

5. What does “Messrs” in the name of a business indicate?

"Messrs" is an abbreviation of the French word "Messieurs," which is used

as a formal title for multiple men, similar to "Misters" in English. When "Messrs"
1
is included in the name of a business, it is an indication that the company is owned
and operated by two or more male individuals.

Example: "Messrs Smith & Jones."

6. When do you write “Dear Sir” or “Dear Sirs” in the salutation?

Dear Sir: If the correspondence is intended for an individual recipient

Dear Sirs: If the letter is intended for a group of individuals, such as a

company or an organization, and there is no specific addressee

7. How do you address a person in the salutation when you know his/her
name? Give examples.

When you know the name of the person you are addressing in a letter or
email, just use first name

Example: Dear Smith, Dear Jones

8. How do you end a letter which begins with “Dear Sir or Madam”?
Yours faithfully

9. How do you end a letter which begins with “Dear Mrs Brown”?

Yours sincerely

10. What does the signer do to let the recipient know that the signer is male
or female?

Add a title for a female in brackets before or after the name

Example:

Sarah Lee (Ms) (Ms) Alex Kim

Marketing Manager Creative Director

2
Practice 2:
Thang Long Garment Export Co.
264 Minh Khai Street
Hai Ba Trung District
Hanoi
Viet Nam

Your ref: NN/tb

Date: 25 April 2023

J.C. Gilbert Ltd

Columbia House
Aldwych
London WC2
The UK

Dear Sir or Madam

We learned about J.C. Gilbert Ltd through your advertisement in "Textile World"
and would like to request the latest designs of women's woolen sweaters.
Please provide us with a range of designs along with their prices and delivery
terms. We would appreciate it if you could also send us a catalog or brochure
showcasing your latest product offerings.

We look forward to hearing from you soon and hope to establish a fruitful business
relationship with your company.

Yours faithfully
(signed)
Nguyen Nam
Director of Business
Thang Long Garment Export Co.

3
***
Dear Ms. Smith

I hope this email finds you well. I am writing to formally invite you to be the guest
speaker at our upcoming annual conference, which is scheduled to take place on
27 September 2004 at the Hotel Intercontinental.

As one of the leading experts in your field, we believe that your expertise and
insights would be invaluable to our attendees. Your reputation and experience in
the industry would be of great interest to our audience, and we are confident that
your presentation would be well received.

If you are available on this date, we would be honored to have you as our guest
speaker. We will cover your travel and accommodation expenses, as well as
provide an honorarium for your time and contribution.

Please let us know if you are able to accept this invitation, and we will provide
you with more details regarding the conference schedule, theme, and audience.

Thank you for considering this invitation. We look forward to hearing back from
you soon.

Yours sincerely
(Signed)

4
 UNIT 2: EMAILS
1. Name 3 areas of business communication which can be unsuitable for
using email.
- Confidential information
- Messages of congratulation, condolence, complaint
- Documents for legal or insurance purposes
2. How should you write your subject line? Why?
Write the subject line so that you can:
- Attracts your reader’s attention.
- Provides a specific, meaningful, and precise description of your subject.
3. Give 5 rules in organizing an email message?
- Provide the most important information first.
- Organize your ideas in short paragraphs (3 – 5 sentences)
- Separating paragraphs by one blank space.
- Format your message clearly and attractively, using numbers (highly
recommended), bullets if possible.
- End your message with a signature file, including your full name, job title,
company and contact information.
4. What must you double check before clicking “Send”?
You must double check the addresses and attachments before clicking
“send”. Furthermore, for greater certainty, you should check everything twice
(grammar, punctuation, capitalization, usage and some other information)

5
 UNIT 3: ENQUIRIES AND REPLIES

Practice 1: Translate the following sentences into English:

1. Chúng tôi rất mừng nếu các ngài gửi cho chúng tôi ca-tô-lô mới nhất và
bảng giá hiện hành cho những mặt hàng nói trên.

We would be glad if you would send us your latest catalogue and current price
list for the above-mentioned goods.

2. Chúng tôi là khách hàng thường xuyên mua mặt hàng này và chúng tôi sẽ
rất vui mừng nếu các ngài gửi hàng mẫu và cho chúng tôi biết giá thấp nhất
các ngài có thể chào bán.

We are the regular buyer of this item and we would be very glad if you send
us your samples and the lowest possible price you can offer.

3. Chúng tôi muốn mua quần áo may sẵn nam nữ của các ngài giao hàng ngay.
Đề nghị các ngài gửi mẫu hàng này và cho chúng tôi biết chi tiết về giá cả và
thanh toán.

We are interested in your ready-made clothes for men and ladies for immediate
shipment. Would you please send us samples of the goods and details of prices
and terms of payment?

4. Giao hàng trong vòng một tháng kể từ khi nhận được đơn hàng của các ngài.

Shipment is to be made within a month upon receipt of your order.

5. Chúng tôi muốn mua xi-măng nhãn hiệu Con Rồng Đỏ của các ngài và sẽ
rất vui mừng nếu các ngài báo giá FOB Hải phòng cho chúng tôi.

We are interested in your Red Dragon cement and would be glad if your prices
are quoted FOB Hai Phong.

6
6. Chúng tôi rất tiếc báo cho các ngài rằng chúng tôi không thể bán cho các
ngài những mặt hàng này ngay được vì nhu cầu trong nước rất lớn mà chúng
không thỏa mãn được.

We regret to inform you that we are not in a position to supply you from stock
these goods because we can't meet the growing domestic demand.

7. Chúng tôi không sản xuất các mặt hàng các ngài hỏi mua mấy năm nay rồi
nhưng chúng tôi có thể chào bán cho các ngài những mặt hàng tương tự với
giá 500 bảng Anh CIF Liverpool mỗi tấn.

We have no longer produced the items of the goods you requested for many
years. However, in their place we can offer similar goods at $500 per ton CIF
Liverpool.

8. Nếu các ngài có thể bán cho chúng tôi những mặt hàng có phẩm chất chúng
tôi cần, chúng tôi sẽ đặt mua thường xuyên với số lượng lớn.

If you could supply us with the goods of the quality needed, we would place
substantial orders on a regular basis.

9. Nếu hàng của các ngài được như mẫu, chúng tôi tin là sẽ bán rất chạy ở đây.

If your goods are up to the samples, we believe that they will sell well here.

10. Chúng tôi mong nhận được tin của các ngài sớm và mong được gặp các
ngài trong một tương lai không xa.

We look forward to hearing from you and to meeting you in the near future.

7
Practice 2: Translate the following letters into English

Thưa các ngài,

Chúng tôi xin cám ơn thư của các ngài đề ngày 4 tháng 4 hỏi về các loại thảm
của chúng tôi và điều kiện cho một đơn đặt hàng mua số lượng lớn. Chúng tôi
đã gửi bằng bưu kiện hàng loạt mẫu thảm thuộc các đề tài và bằng các nguyên
liệu khác nhau kể cả bằng sợi tổng hợp.

Chúng tôi xin gửi kèm đây bảng giá, cùng với chi tiết các điều kiện cho một
đơn hàng mua số lượng lớn.

Chúng tôi mong được tin và ý kiến của các ngài về thảm của chúng tôi.

Kính thư,

Key:

Dear Sir or Madam

Thank you for your letter dated 4 April enquiring about our carpets and terms
of trade for a large order. We have sent a range of our carpet samples by parcel
post which are made of various materials in different subjects including
synthetic fiber.

Please find enclosed our price list with details of terms and conditions for a
substantial order.

We look forward to hearing from you and to your opinions about our carpets.

Yours faithfully

Encl. Price list

8
Practice 3: Read and fill in the blank with a suitable preposition:

GLASTON POTTERIES LTD.

Clayfield
Burnley
BB 10 1R Q
UK

Your ref: JFM/PS

2 July 20_ _

M.J.F Morreau

Director

Cuisines Morreau S.A.

1150 boulevard Calbert

F- 54015 Nancy Cedex

France

Dear Mr. Moreau

Thank you for your enquiry (1)___of____ 28 June in which you expressed an
interest (2)__in___ retailing a selection of our products in your shops
(3)___in____ Nancy.

Please find enclosed our current catalogue and price list. You might also be
interested (4)___in____ visiting our website.

(5)___in___ response to your request (6)__for_____ a 20% trade discount, we

regret that we cannot offer more than 15%. However, we do give a 5% quantity
discount (7)____on___ orders over $20 000. (8) __in__ comparison
(9)___with___ similar companies (10)___in____ the UK, these terms are
9
extremely competitive. Payment would need to be (11)___by___ sight draft until
we have established a business relationship.

Finally, we are confident that we can deliver well within the two-month time limit
you require.

Thank you (12)__for___ your interest. We hope to hear (13)__from____ you

soon.

Yours sincerely

J. Merton

Sales Manager

Enc.

Practice 4: Write the letter of enquiry to which the letter in Practice 3 is a

reply. You are M. Murreau, and you saw an advertisement for Glaston
Potteries' latest designs for oven-to-table ware in the May edition of
International Home.

Key:

Cuisines Moreau S.A

1150 boulevard Calbert

F-54015 Nancy Cedex

France

28 June 20…

Our ref: JFM/PS

Glaston Potteries Ltd.

10
Clayfield

Burnley

BB10 1RQ

UK

Dear Sir or Madam

I was impressed by your lastest designs for oven-to-table ware adverstised in

the May edition of International Home, and would be interested in retailing a
selection from your range in our two shops here in Nancy.

It might be useful if I give you some ideas of terms which on I usually deal. I
receive a 20% trade discount off my ex-works from most of our suppliers, plus
10% quantity discount if we place an order of over $10000. I require delivery
within two months of placing an order.

We would be grateful if you give us a catalogue and price list, and also let me
know what method of payment you require.

We look forward to hearing from you soon.

Yours faithfully

Morreau

M.J.F Morreau

Director

11
 Unit 4: OFFERS AND COVER LETTERS OF OFFERS
Practice 1:
Dear Sir or Madam

We thank you for your enquiry and we are pleased to hear that you are interested
in our women’s sweaters. We would like to make you an offer which is subject to
our final acceptance on receipt of your order on the following terms and
conditions:
1. Commodities: Women’s Sweaters
2. Specifications: as per enclosed catalogues
3. Quantity: 5000 units
4. Price: $12 per unit on FOB prices, including packing
5. Packing: 20 units are packed in one box marked color and size
6. Delivery: in one shipment in December 2019
7. Payment: is to be made by irrevocable L/C to be opened through London
Commercial Bank 15 days prior to shipment

I look forward to receiving your order soon and assure you that any of your order
will be given our best attention.

Yours faithfully

Enc.
Practice 2:

Unimex

41 Ngo Quyen Street

Hanoi

Vietnam
12
Zenith SA

Haldenstrasse 118

3000 Bern 22

SWITZERLAND

Dear Mr Smith

We thank you for your enquiry No.OD24 of 4 September asking for our rattan
products, code UB08 and DL0215 as per catalogue No.S37. However, we regret
to inform you that the above products are no longer in production because they
were out of fashion.

We take this opportunity to offer you our new products, which are B150-3 oval
rattan basket and T430 rectangular rattan tray, at the prices of USD1.50 and
USD2.20 per item respectively, FOB Haiphong port. We are willing to give you
a 5% discount for orders of USD8,000.00 or more. We are able to deliver the
goods within three weeks from receipt of your official order. The goods are
marked upon your instructions.

Payment is to be made by irrevocable letter of credit, to be opened at a first-class

bank in Sweden, 15 days before the shipment, valid for 30 days, in favor of the
seller for the total value of the goods to be shipped. We will review our terms of
payment if you continue to place orders with us in the future.

Please be noted that these above two items are the most fashionable models and
popular in the European market for the time being. We do hope that they will sell
well and also become popular in Sweden market thanks to their modern designs,
competitive prices and great workmanship.
13
We look forward to hearing from you soon.

Yours sincerely

(Signed)

Nguyen Nam

Export Manager

Enc.
Practice 3:

Công ty anh/chị là công ty XNK Nông sản (The National Produce Import and
Export Company) địa chỉ ở số 10 Láng Hạ, Ba Đình, Hà Nội nhận được thư hỏi
hàng đề ngày 29 tháng 6 năm 20__ của công ty MV Elise & Co. Ltd ở địa chỉ
Firework House, 8 Finsbury Square, London, England hỏi mua hạt vừng đen.
Anh/chị hãy viết thư chào hàng theo các điều kiện và điều khoản thông thường
như sau:

● Tên hàng: hạt vừng đen xuất xứ Việt Nam

● Quy cách phẩm chất: độ ẩm tối đa: 7,5%. Tạp chất tối đa: 0,5%. Các loại
hạt khác màu: 2%
● Khối lượng 100 MT. Dung sai: 5% do người bán chọn.
● Đóng gói: hàng hóa được đóng gói trong bao đay mới, trọng lượng tịnh mỗi
bao 50 kg, thích hợp với việc vận chuyển bằng đường biển và bốc xếp chịu
va đập mạnh.
● Ký mã hiệu: theo chỉ dẫn của người mua và sẽ thông báo với người bán
sau.
● Giá: đơn giá $615/MT, FOB cảng Sài Gòn. Tổng giá: 61,800$. Viết bằng
chữ…
● Giao hàng: chậm nhất là ngày 10 tháng 12 năm 20__ Không được phép
giao hàng từng phần.

14
 ● Thanh toán bằng thư tín dụng hủy ngang, trả tiền ngay do người mua mở
cho người bán hưởng qua ngân hàng Hồng Kông 16 ngày trước ngày giao
hàng, có giá trị trong vòng 45 ngày, cho toàn bộ trị giá giao hàng sẽ được
giao.
● Chào hàng này phải được chấp nhận trong vòng 5 ngày tới. Sau thời gian
này, chào hàng sẽ tự động hủy.

Key:

The National Produce Import and Export Company

10 Langha Street

Ba Dinh

Hanoi

Vietnam

Date: 30 June 20__

MV Elise & Co., Ltd

Firework House

8 Finsbury Square

London, England

Dear Mr Smith

Re: Black Sesame Seeds

15
Thank you for your enquiry of 29 June 20__ asking for black sesame seeds. We
are pleased to make you an offer on the following terms and conditions:

1. Commodity: Vietnam black sesame seeds

2. Specification:

- Moisture: 7.5% max

- Impurities: 0.5% max

- Other colored seeds: 2%

3. Quantity: 100MT more less 5% at Seller's option

4. Packing: in single new jute bags of 50kgs net each, suitable for sea
transportation and through handling

5. Marking: upon the Buyer's instructions and inform Seller later

6. Price:

- Unit price: USD 618 per metric ton FOB Sai Gon Port

- Total amount: USD 61,800

- Say: Sixty-one thousand and eight hundred United States Dollars

7. Delivery: in one lot and not later than 10 December 20__

8. Payment: by a revocable letter of credit to be opened through Hong Kong

Bank, 16 days before the shipment, valid for 45 days, in our favor of the seller
for the total value of the goods to be shipped.

This offer will only be subject to acceptance within the next 5 days. After this
time, it will be automatically canceled.

16
We look forward to your prompt order and guarantee that any of your orders will
be given our best attention.

Yours sincerely

(signed)

Enc.

17
 Unit 5: ORDERS AND COVER LETTERS OF ORDERS

Practice 1:

High Technology Co. Ltd

26 Ba Trieu Street

Hai Ba Trung District

Hanoi

Vietnam

Telephone and fax number: 0432-8269743

Our ref: HI/th

Your ref: JS/ml

Date: 30 September 2022

Mr. John Smith

British Exporter Co. Ltd

West House

12 Green Lane

London JC 29

UNITED STATES

18
Dear Mr. Smith

We thank you for the offer No FO/203 date 10 October and are pleased to enclose
here with an order for 100 units of automatic washing machines code No
AWM/075 as specified in your catalog and price list enclosed with your offer.

We would like to note that if the automatic washing machine that code as above
are not available in stock for immediate delivery, please send the substitutes code
No AWM/356 with the same functions in their places.

We are temporarily pleased with your trade discount of 15% and a 10% of quantity
discount that you offer and hope that you may increase the trade discount to 20%
in the following orders.

Payment will be made by US dollars, by an irrevocable letter of credit in sight, to

be opened at Vietcombank 15 days before the shipment, valid for 45 days to the
account of Natwest Bank, London in favour of the seller for the total value of the
goods to be shipped.

Delivery by 22 December is a firm condition of this order, after which we reserve

the right to refuse the goods.

As soon as we receive your delivery note, we will send a bank draft to your bank.

Could you please send 2 copies of operating instruction in English for each units
of washing machine as agreed?

We hope that you pay special attention to the executive of this order and it will
lead to further business between us in the future.

We look forward to your early confirmation.

19
Your sincerely

(signed)

Nguyen Minh

Managing Director

Encl: Order No PO/35

Practice 2:

Thai Duong Pottery Import and Export Company

K1/10/3 Hoa An

Bienhoa

Dongnai

Vietnam

Telephone and Fax number: 84-51-84435

Date: 30 September 2022

Mr. John Smith

Grace Bros Co. Ltd

175 Broadway

Chippendale

Sydney

Australia

20
Dear Mr. Smith

We thank you for your offer dated 12 September 2022 for high-quality pottery
and are pleased to enclose our order No. PO/024 for some items selected in your
catalog attached with your offer. We would like to emphasize some following
points:

Each piece should be wrapped in soft paper, carefully packed and then put into 15
wooden crates, marked buyer’s address, ordered number, and the words:
“Frangible”, “Handle with care” and numbered from 1 to 15.

We would like to confirm terms of payment. Payment will be made in Australian

dollars by an irrevocable letter of credit to be opened at the bank for Foreign Trade
of Vietnam 30 days before the shipment to the account Australia Commercial
Bank in favour of the seller for 100% value of the goods to be shipped.

We would appreciate your special attention to the delivery date. We reverse the
right to refuse the goods if they arrived at Hai Phong port after 10 January…

Please be noted that this is a trial order. If it is completed to our satisfaction, we

will place larger orders in the future.

We look forward to your sale confirmation soon.

Yours sincerely

Thu Hien Le

General Director

Encl: Order No. PO/024

21
Practice 3:

Dear Sir or Madam

Thank you for your enquiry of 22 June 2022 asking for leather items and terms of
trade. We are pleased to enclose our offer No. LEA/606 and the current price list
of our products.

In addition, we would like to emphasize the following points:

Thanks to technological innovation and the most advanced production lines

imported from Europe, we are able to offer the lowest prices that other suppliers
in Vietnam do not have.

Due to the high demand for our products at this time, we regret that we will be
unable to deliver before 15 September 2022.

Regarding the payment, we regret our inability to accept payment by bill of

exchange at 90 days' sight as you requested, as our policy frequently requires sight
draft payment from new customers. However, we could adjust the payment for
the following orders.

We are willing to offer you the usual trade discount of 2% and an additional 7,5%
quantity discount for orders over 8000 units at one time.

We would like to enclose here our new fashionable items as specified in the
catalogue attached with your offer and we believe that these items will satisfy the
most fastidious and luxurious customers.

We look forward to your early confirmation. We can assure you that this order
will be completed to your satisfaction, and it will lead to a good business
relationship between us.

22
Yours faithfully

(Signed)

Encl. No. LEA/606

Pricelist

Practice 4:

SAVIMEX Company

22 Nguyen Hue Street

Ho Chi Minh City

Vietnam

Telephone and Fax number: 048-

356363

Our ref: JG/ra

Date: 12 October 2022

Mr, John Green

Baker & Son Co. Ltd

127 Langston Street

23
Reading F-54015

UNITED STATES

Dear Mr Smith

We thank you for your offer No. 46R dated 12 October 2022 for broken rice and
are pleased to enclose here with an order for 3000 tons broke rice type 1 code 46,
as specified in your catalogue, with the price of USD 420 CIF Hai Phong per ton,
including package, in export customary packing, suitable for sea transport, with
the company logo on the outside and the word "Handle with care”.

We would like to emphasize the following points:

Shipment is to be made as soon as possible but not later than 5 June 2022, we
reserve the right to refuse the goods if the delivery date is not met.

Payment is to be made in pounds sterling, by an irrevocable letter of credit in

sight, to be opened at a first class British Bank, 20 days before the shipment to the
account of Commercial Bank in London in favour of the seller for 100% value of
the goods to be shipped.

We accept a trade discount of 15% on this first order, but we would appreciate it
if you could increase the trade discount to 20% and the quantity discount to 5%,
and pay by letter of credit at 60 days’ sight.

We look forward to your early confirmation and hope that this order will be
completed to your satisfaction, and it will lead to a good business relationship
between us.

24
Yours sincerely

(signed)

Duong Bui

Director

Encl: No.46R

Practice 5:

1. Nhu cầu về mặt hàng này trên thị trường khá ổn định. Tôi hy vọng các
ngài sẽ có thể cung cấp nhiều hơn vào lần sau.

There is a steady demand for this item in this market. I hope you will be able to
supply more next time.

2. Chúng tôi sẽ cố gắng hết sức để giao hàng càng sớm càng tốt và chúng tôi
cảm thấy chắc chắn rằng chuyến hàng sẽ làm hài lòng các ngài về mọi mặt.

We will do our best to ship the goods as early as possible, and we feel sure that
the shipment will be satisfactory to you in every aspect.

3. Chúng tôi không hài lòng với lô hàng này vì chất lượng hàng quá kém đến
mức không thể đáp ứng với yêu cầu của thị trường.

This lot of goods has not been up to our satisfaction since the quality being so
poor renders them unsuitable for the requirements of this market.

4. Đề nghị quý ngài báo giá và gửi cho chúng tôi chi tiết về lịch trình tàu và
khoảng thời gian thông thường của chuyến đi.

Please quote the freight rate and send us details of your sailing schedule and the
time usually taken for the voyage.
25
5. Xin quý ngài lưu ý hàng hóa phải được bao gói thích hợp, đảm bảo cho
vận tải biển đường dài.

Please be noted that the goods are to be packed properly, suitable for long sea
voyages.

6. Đề nghị quý ngài gom hàng tại nhà máy của chúng tôi và sắp xếp vận
chuyển hàng bằng đường bộ tới cảng Hải Phòng để chuyển sang Paris trên
tàu Orient.

Please arrange to collect the goods at our factory and transport them by road to
Hai Phong port to be shipped to Paris by the MV Orient.

7. Các ngài sẽ thấy kèm theo đây là danh sách các món hàng bị hư và bị mất.
Các thùng hàng này sẽ được để riêng ra cho đến khi chúng tôi nhận được
thông báo của các ngài.

Please find enclosed a list of damaged and missing items. The boxes with these
items will be put aside, awaiting your instructions.

8. Nếu chúng tôi không nhận được các linh kiện này trong vòng 10 ngày nữa
khách hàng của chúng tôi sẽ hủy đơn hàng và đặt ở nơi khác, và nếu xảy ra
bất kỳ thiệt hại nào do việc giao hàng chậm trễ chúng tôi sẽ buộc phải có
những hành động về pháp lý.

If we do not receive the accessories within the next 10 days, our customer will
cancel the order and place it elsewhere, and if there is any damage as a result of
this late delivery we shall be obligated to take legal action.

9. Hàng theo đơn đặt hàng trên đang cần gấp. Vì vậy, chúng tôi mong các
ngài giao theo hình thức chuyển phát nhanh.

The above order is urgently needed; therefore we must insist upon express
shipment.

26
10. Chúng tôi không hài lòng với lô hàng này vì chất lượng kém đến mức
không thích hợp với yêu cầu của thị trường nữa.

This lot of goods has not been up to our satisfaction. The quality is so poor that it
is unsuitable for the requirements of this market.

11. Số hàng 1,000 tấn xi măng giao theo hợp đồng mua bán số HD4507/12
được đóng trong 3 container 20 feet chở trên tàu Orient đến cảng Hải Phòng
ngày 10 tháng 4.

The consignment of 100 tons of cement under the sales contract No. HD4507/12
packed in three 20-feet containers, shipped on board the MV/SS Orient, arrived
at Hai Phong port on 10 April.

12. Chúng tôi đã gửi bằng bưu kiện hàng loạt mẫu thảm làm bằng các nguyên
liệu khác nhau, kế cả bằng sợi tổng hợp.

We have already sent you by parcel post a range of rug samples which are made
of different materials, including synthetic fiber.

13. Chúng tôi cần giao hàng nhanh vì chúng tôi có sự luân chuyển hàng liên
tục. Do đó chúng tôi cần các ngài đảm bảo là lúc nào cũng giao đúng hạn.

Prompt delivery would be necessary as we have a rapid turnover. We would

therefore need your assurance that you could meet all delivery dates.

14. Chúng tôi muốn lưu ý rằng cần phải giao hàng trước Giáng Sinh và hy
vọng rằng chúng tôi có được sự đảm bảo đó của các ngài.

We would like to point out that delivery before Christmas is essential, and hope
that you can offer us that guarantee.

15. Chúng tôi muốn gửi một lô hàng máy móc và linh kiện sang đến Mỹ trong
vòng 2 tháng tới.

27
We have a consignment of machines and parts to be sent to the USA within the
next two months.

16. Chúng tôi đã thu xếp chuyến hàng máy tính gửi đi Tilbury sẽ chất hàng
lên tàu Northern Cross đi New Zealand ngày 8/4.

We have arranged for the consignment of computers to be send to Tilbury for

loading onto the Northern Cross, which sails for New Zealand on 8 April.

17. Xin gửi kèm phiếu gửi hàng chuẩn và vận đơn (6 bản), trong đó 4 bản
phải ký và gửi lại chúng tôi.

Enclosed you will find the completed standard shipping note and bill of lading (6
copies), 4 copies of which could be signed and returned to us.

18. Lô hàng đó sẽ đến cảng Sài Gòn ngày 4/12 được chở trên tàu M.V. Orient
khởi hành từ Luân đôn ngày 25/11.

The consignment is arriving at Saigon port on 4 th December on the M.V. Orient

which sailed from London on 25th November.

19. Đề nghị gửi hàng bằng đường bộ tới cảng Sài Gòn để chuyên chở bằng
tàu AB, sẽ khởi hành đi London ngày 25/3, sẽ bốc hàng tại bến số 5 từ ngày
20 đến 24.

Please arrange to send the consignment by road to Saigon port to be shipped by

the SS AB, due to sail for London on 25 March and to load at No 5 Dock from 20
to 24 Nov.

20. Đề nghị gửi cho chúng tôi 3 bản hoá đơn và bản kê về phí vận tải ngay,
muộn nhất vào ngày 30/12.

Invoice in triplicate and your account for transportation charges should be sent to
us at once, not later than 30 December.

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 UNIT 6: COMPLAINT AND ADJUSTMENTS

Practice:

Công ty TNHH TOCONTAP, địa chỉ 36 đường Bà Triệu, Hà Nội, Việt Nam
nhận được lô hàng đồ nội thất, cụ thể là 600 bàn trang điểm (dressing table)
đóng trong 1 công ten nơ theo đơn hàng số 1695 chở trên tàu Elizabeth cập
cảng Hải Phòng ngày hôm qua từ Công ty TNHH Homemakers, địa chỉ 54-59,
Đường Riverside, Cardiff, Wales.

Khi kiểm tra hàng hóa dưới sự giám sát của đại diện của Cơ quan giám định
hàng hóa Vinacontrol và Hải Quan Hải Phòng phát hiện thấy có 120 thùng
carton bên trong là 120 bàn trang điểm bằng gỗ mahogany (mahogany-
finished), không có trong đơn hàng. Do khách hàng của chúng tôi là những
người có thu nhập trung bình và sống trong những căn hộ không quá sang trọng
nên việc bán những sản phẩm đắt tiền như gỗ mahohany là không thể đối với
chúng tôi.

Chúng tôi xin đề xuất các phương án giải quyết như sau:

+ Đề nghị chuyển gấp 120 bàn trang điểm bằng gỗ thông (pine-finish) để chúng
tôi kịp giao hàng cho khách hàng của chúng tôi, vì đây là mùa cao điểm để tổ
chức cưới và chuyển nhà trước Tết Nguyên Đán, một dịp vô cùng quan trọng
của người Việt Nam.

+ Xin gửi trả lại toàn bộ lô hàng 120 bàn trang điểm bằng gỗ mahogany bị gửi
nhầm, chi phí và rủi ro Công ty TNHH Homemakers phải chịu.

Chúng tôi xin gửi kèm Biên bản giám định của VinaControl Hải Phòng để làm
bằng chứng.

Mong sớm nhận được giải pháp thỏa đáng từ Công ty TNHH Homemakers.
Người ký thư: Ông Nguyễn Quang, Phó Giám Đốc.

Anh/chị hãy viết một bức thư khiếu nại. Anh/chị có thể thêm các chi tiết cần
thiết khác để đảm bảo bức thư có nội dung và văn phong phù hợp.

29
Key:

TOCONTAP

36 Ba Trieu Street

Hanoi

Vietnam

Homemakers

54-59 Riverside Street

Cardiff

Wales

Dear Sir or Madam

We received the consignment of dressing tables shipped by MS. Elizabeth

steamship arriving at Haiphong port on 13 February 2022. However, the
delivery consisted of one hundred and twenty mahogany-finished dressing
tables instead of the pine-finished articles asked for.

Our customers have average incomes and live in moderate apartments, making
it impossible for us to sell expensive items like mahogany-finished dressing
table.

We suggest the following solutions to this problem:

- Prompt delivery 120 pine-finish dressing tables is necessary for us to ship

to our customers in time as this is the peak season for weddings and moving
houses before Vietnamese Lunar New Year, which is an extremely
important occasion in Vietnam.
- We would like to return total wrong-delivery items at your expenses.

To support our complaint, we enclose Survey Report of Vinacontrol Haiphong.

30
We look forward to your satisfactory solution.

Yours faithfully

Nguyen Quang

Vice director

Enc. 1. Survey Report

2. Relevant Supporting Documents

31