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WEBSITE WWW.TOPDON.COM

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 Phoenix Elite
Smart Automotive Diagnostic System
USER MANUAL
 Content

Welcome.................................................................................................. 3
About........................................................................................................ 3
Package List............................................................................................ 3
Compatibility........................................................................................... 3
Notice....................................................................................................... 4
General Information of OBDII (On-Board Diagnostics II)...................... 4
Diagnostic Trouble Codes (DTCs).......................................................... 4
Product Descriptions.............................................................................. 5
Preparation & Connection....................................................................... 7
Operation Introduction............................................................................ 12
Technical Specification........................................................................... 38
Warnings.................................................................................................. 39
Cautions................................................................................................... 39
FAQ........................................................................................................... 40
Welcome
Thank you for purchasing TOPDON automotive diagnostic tool Phoenix Elite. Please read and

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understand this user manual prior to the operation.

About
TOPDON Phoenix Elite features comprehensive diagnostic capabilities. The accuracy of
test readings, expanded vehicle coverage, improved speed and an abundance of user-
friendly nature make this diagnostic tablet stand out in its class and give mechanics and
professionals a great deal of help in their diagnostic work.

Package List
• Phoenix Elite • Power Adaptor
• MDCI Dongle • User Manual
• OBDI Adapter BOX Transfer Line • Activation Letter
• OBDII Extension Cable • Non-Standard OBDII Adapter*10
• Cigarette Lighter Cable • Fuse (φ5*20mm)*4
• Type-C to USB Cable • Fuse (φ6*30mm)*2
• Battery Clamps/Cable Set • BMW F-Chassis Programming Cable

Compatibility
TOPDON Phoenix Elite is compatible with the following protocols:
• ISO 9142-2 • Lowspeed and Singlewire CAN
• ISO 14230-2 • GM UART
• ISO 15765-4 • UART Echo Byte Protocol
• K/L-Line • Honda Diag-H Protocol
• SAE-J1850 VPW • TP 2.0
• SAE-J1850 PWM • TP 1.6
• CAN ISO 11898 • SAE J1939
• Highspeed • SAE J1708
• Middlespeed • Fault-Tolerant CAN
• CAN FD Protocol • And More

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Notice
Phoenix Elite may automatically reset while being disturbed by strong static electricity. THIS
IS A NORMAL REACTION.
This user manual is subject to change without written notice.
Read the instruction carefully and use the unit properly before operating. Failure to do so may
cause damage and/or personal injury, which will void the product warranty.

General Information of OBDII (On-Board Diagnostics II)

The OBDII system is designed to monitor emission control systems and key engine
components by performing either continuous or periodic tests of specific components and
vehicle conditions, which will offer three pieces of such valuable information:
• Whether the Malfunction Indicator Light (MIL) is commanded “on” or “off”;
• Which, if any, Diagnostic Trouble Codes (DTCs) are stored;
• Readiness Monitor status.

Diagnostic Trouble Codes (DTCs)

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Product Descriptions

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1 2 3

5 6 7

NO. Name Descriptions

• Hold the button for 3 seconds to turn the tablet on,

or off.
1 Power Button • Hold the button for 10 seconds for a forced shutdown.
• Press the button to wake up the screen or turn off
the screen.

2 USB Port Can be used to charge 5V electronic devices.

3 Type C Charging Slot For charging the tablet.

4 Rear Camera Snapshot the view ahead of the camera.

5 10” Touchable Screen Show test results.

6 Loudspeaker Convert an audio signal into a corresponding sound.

Keep the tablet standing at the desk, or hang the tablet on

7 Adjustable Stand
the steering wheel.

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 2

NO. Name Descriptions

Three LED indicators are provided on each side, and the

prompts are as follows:
• Power: Red lights to indicate that the power is on
1 Indicator light • Vehicle: Green flashing means it is communicating with the
vehicle
• I/O: Purple, long light means the USB is connected to the
host

Plug in the diagnostic cable whose OBD 16-pin connector is

2 DB30 diagnostic port
linked to the DLC of the vehicle.

Type-C port is designed for building stable communication

3 Type-C port
while ECU Programming or IMMO Key Programming.

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Preparation & Connection
1. Turn the ignition off.

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2. Locate the vehicle’s DLC port.

3. Plug the TOPDON Phoenix Elite VCI dongle into the vehicle’s DLC port.

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4. Turn the ignition on. The engine can be off or running.

5. Fully charge the Phoenix Elite, and hold the power button for 3 seconds to turn the tablet
on. The tablet will start initializing and enter the following interface:

Note: Don’t connect or disconnect any test equipment with the ignition on or engine running.

6. Language Setting
Select operating language in the following interface:

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7. Choose Time Zone
Choose the time zone of your current location. The system will automatically configure the
time according to the time zone you selected.

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8. Connect Wi-Fi
The system will automatically search all available Wi-Fi networks. You can choose the Wi-Fi
needed.

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9. User Agreement
Please read all the terms and conditions of the user agreement carefully. Select “Agree with
above terms”.

Tap “Next” to log in. The following page will appear:

10. Create an Account

You can log in with an available TOPDON account, or register a new account with a valid
e-mail address.

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After inputting the information required, tap “Register”. The tablet will enter the VCI
Activation procedure.

11. VCI Activation

Input the serial number and activation code to activate and bind the diagnostic VCI dongle.
Both the serial number and the activation code are available in the “Activation letter”.
The activation procedure is necessary for using the Phoenix Elite properly.

Tap “Activate” to finish the procedure, and get started to use Phoenix Elite.

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Operation Introduction
TOPDON Phoenix Elite features an array of practical functions, including Scan, AutoScan,
Services, Support, History, Update, Library, ADAS(Optional), tester(Optional), Feedback, and
User Info.

TOPDON Phoenix Elite supports AutoScan and Scan covering OBDII diagnosis, full system
diagnosis for most modern vehicle models worldwide.

1. AutoScan (Intelligent Diagnosis)

Plug the VCI dongle into the vehicle’s DLC port.
Tap “AutoScan” on the Home Menu after connecting to the vehicle.
The tool will start the AutoScan procedure, and automatically read the vehicle’s VIN
information, as shown below:

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Note: A highly stable and solid network connection is required for successful VIN access.

2. Scan(Diagnosis)
If Phoenix Elite fails to get access to the vehicle VIN data automatically, tap “Scan” on the
Home Menu. The following page will appear:

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 There are two ways in this module to get access to vehicle diagnostic functions.

2.1 The first way is using “VINSCAN”.

Tap “VINSCAN”. The following page will appear:

2.1.1 Tap “Camera Scan”. The following page will appear

Tap to scan the VIN barcode. If the VIN barcode cannot be recognized, please
manually input the VIN.

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 Tap to scan the VIN character. If the VIN character cannot be recognized,
please manually input the VIN.
After scanning, the following page will appear:

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Note: the VIN code in yellow can be modified if it isn’t correct.

2.1.2 Or, tap “Enter VIN”, the following page will appear:

You need to input the vehicle’s VIN manually.

Note: VIN characters need to be capital letters A through Z and numbers 1 through
0. However, the letters I, O, and Q won't be used in order to avoid misreading. No
symbols or spaces are allowed in the VIN.

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 After reading the VIN information successfully, the following page will appear:

2.2 The second way is manually selecting the vehicle’s make, model, and year.
Tap a corresponding diagnostic software logo on the following page:

Take “Demo” as an example. The following page will appear:

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Select the diagnostic software version to continue.
The tablet will automatically navigate to the system and function selection menu:

The interface has two display modes of system topology and system list, with the
same functions. Switch according to personal preference.

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 2.2.1 Smart Scan
This function is used to quickly detect vehicles and view vehicle health reports (this item
will only be displayed if the model diagnosis software supports this function).
Click "Smart Scan", the system starts to scan fault codes in each system and displays
specific scan results.

The systems with DTC(s) will be shown in red, with the specific definition(s).

*Explanation of terms:
• Clear DTCs: Clear all Diagnostic Trouble Codes with one simple touch.
• Report: Save the current diagnosis result as a diagnosis report.

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2.2.2 System Scan
This function will automatically scan all systems of the vehicle.

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2.3 Choose to Scan
Scan the manually selected vehicle electric control system. Tap “PCM” →“Enter” as an
example to demonstrate. The following page shows the selection interface.

Note: This function will be available only when the diagnostic software supports it.

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 2.3.1 Version Information
This function reads the current version information of ECU.

2.3.2 Diagnostic Trouble Code

This function can read the Diagnostic Trouble Codes (DTCs) in the ECU memory,
helping quickly identify the cause of the vehicle breakdown.
Tap “Read Fault Code”. The screen will display diagnostic results.

*Explanation of terms:
• Freeze Frame: Take a snapshot of specific data streams for verification when
the DTC occurs.
• Code Search: Query DTC information through Google Chrome.
• Data Stream: Return to the data stream page.
• Report: Save the current diagnosis result as a diagnosis report.

2.3.3 Clear Fault Code

This function can clear the DTC of the ECU memory of the tested system.

2.3.4 Read Data Stream

This function can read and display real-time data and parameters.
Tap “Read Data Stream”. The following page will appear:

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Select the data stream and tap “OK”:

The system can display data streams in three modes:

1) Value (default): Shows parameters with numbers and lists.
2) Graph: Displays parameters with wave patterns.
3) Combine: The graphs can be merged for easier comparisons.

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 *Explanation of terms:
• Save Sample: You can save the current Data Stream as a Sample when
the vehicle is running normally, and use this Sample Data Stream for future
comparison and analysis. Tap “Save Sample” to start recording the sample
data stream. The following page will appear:

Once the recording process is complete, tap “ ” to end the recording. The
following page will appear:

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 You can change the Min or Max value, and tap “Save” to save it as a Data
Stream Sample. All Data Stream Sample files are stored in “User Info -> Data
Stream Sample”.

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• Compare Sample: Tap “Compare Sample” to select the saved Data Stream
Sample files. The following page will appear:

Tap the file you need. The following page will appear:

The Standard Range column will show the corresponding Data Stream Sample
values for your comparison and analysis.

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 • Graph: To have the selected data streams (12 max items) displayed in
waveform. Tap “Graph”. The following page will appear:

Tap “Combine” to merge graphs for easier comparisons (max 4 values can be
merged).
Tap “Value” to view the data displayed in values.
Tap “<“ on the right side of the screen. The following page will appear:

You can select specific data stream options to be viewed on the left.
Note: A maximum of 12 data streams can be displayed in this module.

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• Report: To save the number of current data streams.
• Record: To record the diagnostic data for further analysis.
• : To view single data steam displayed in waveform. Tap “ ”.

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The following page will appear:

Tap “Min/Max” to define the maximum/minimum value. Once the value goes
beyond the specified value, the data will be shown in red.
Tap “<“ on the right side of the screen. The following page will appear:

You can select specific data stream options to be viewed on the left.
Note: A maximum of 4 data streams can be displayed in this module.
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 2.3.5 Actuation Test
This function is used to find out whether a specific subsystem or component
in vehicles goes well or not, by testing output elements instead of checking
in ignition status.

2.3.6 Special function

This function is used for data writing operation of electronic control
unit. They all belong to this category, such as ECU data calibration, ECU
Programming etc. Some Resetting functions are also included in this part.

3. Services
TOPDON Phoenix Elite is equipped with maintenance services to be very beneficial for
technicians and mechanics working in the automotive repair industry.

3.1 OIL (Maintenance Light Reset)

This function enables you to reset the oil service lamp for the engine oil life system,
which calculates an optimal oil life change interval depending on the vehicle driving
conditions and weather events.
It needs to be performed in the following cases:
• If the service lamp is on, run car diagnostics first for troubleshooting. After that, reset
the driving mileage or driving time, so as to turn off the service lamp, and enable a
new driving cycle.
• If you have changed the engine oil or electric appliances that monitor oil life, you
need to reset the service lamp.

3.2 ETS (Throttle Matching)

This function can utilize the car decoder to initialize the throttle actuator so that the
learning value of the ECU returns to the initial state. By doing so, the movement of the
throttle (or idle motor) can be more accurately controlled, thus adjusting the intake
volume.
It needs to be performed in the following cases:
• After replacing the electronic control unit, the relevant characteristics of the throttle
operation have not been stored in the electronic control unit.
• After the electric control unit is powered off, the memory of the electric control unit is
lost.
• After replacing the throttle assembly, you need to match the throttle.
• After replacing or disassembling the intake port, the controlling of the idle speed by
the coordination between the electronic control unit and the throttle body is affected.
• The intake volume and the idle control behavior has changed while staying at the
same throttle opening position, although the idle throttle potentiometer behavior
hasn’t changed.

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3.3 SAS (Steering Angle Reset)
This function can reset the steering angle to zero to keep the car running straight.
It needs to be performed generally after replacing the steering angle position sensor,

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or after replacing the mechanical parts of the steering system (such as steering gear,
steering column, tie rod ball head, steering knuckle), or after completing the four-wheel
positioning, body repair, etc.

3.4 BMS (Battery Matching)

This function can reset the monitoring unit of the car battery, by clearing the original
breakdown information about the lack of battery power to rematch the battery.
It needs to be performed in the following cases:
• Replacement of the main battery needs to utilize battery matching to clear the
former information about the lack of power, thus avoiding false information detected
by the relevant control module which may cause the failure of some electronic
auxiliary functions. For example, the vehicle automatically stops; the sunroof can’t
work by one key; electric windows can’t open and close automatically.
• The battery monitoring sensor uses the battery matching function to re-match the
control module with the monitoring sensor, so as to detect the use of the battery
power more accurately, and avoid receiving wrong information from instrument
prompts which will cause false alarms.

3.5 BLEEDING (ABS Bleeding)

This function enables you to perform tests to check the operating conditions of the
Anti-lock Braking System (ABS).
It needs to be performed in the following cases:
• When the ABS lines contain air.
• When the ABS computer, ABS pump, brake master cylinder, brake cylinder, brake line,
or brake fluid is replaced.

3.6 BRAKE (Electronic Parking Brake Reset)

This function helps you to replace and reset the brake pads.
It needs to be performed in the following cases:
• The brake pads and brake pad wear sensor are replaced.
• The brake pads indicator lamp is on.
• The brake pads sensor circuit is short, which is recovered.
• The servo motor is replaced.
3.7 DPF (DPF Regeneration)
This function can help remove particulate matter from the trap by using combustion
oxidation methods to keep the performance of the trap stable.
It needs to be performed in the following cases:
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 • Replace the exhaust back pressure sensor.
• Disassembly or replacement of the particle trap.
• Removal or replacement of fuel additive nozzles.
• Removal or replacement of catalytic oxidizer.
• The DPF regeneration fault lamp is lit and matched after maintenance.
• Repair and replace the DPF regeneration control module.

3.8 GEAR (Tooth Learning)

This function can perform tooth learning for the car, to turn off the MIL
It needs to be performed in the following cases:
• After the engine ECU, crankshaft position sensor, or crankshaft flywheel is replaced.
• The DTC “tooth not learned” is present.

3.9 IMMO (Anti-theft Matching)

This function can match the anti-theft key after replacing the ignition key, ignition
switch, instrument cluster, engine control unit (ECU), body control module (BCM), and
remote control battery.

3.10 INJEC (Injector Coding)

This function can write injector actual code or rewrite code in the ECU to the injector
code of the corresponding cylinder, so as to have more accurately control or correct
cylinder injection quantity.
It needs to be performed in the following cases:
• After the ECU or injector is replaced.

3.11 TPMS (Tire Pressure Reset)

This function can reset the tire pressure and turn off the tire pressure fault indicator
when the car tire pressure fault indicator light is on.

3.12 SUS (Suspension Level Calibration)

This function can adjust the vehicle body height sensor for level calibration after
replacing the vehicle height sensor or control module in the air suspension system, or
when the vehicle level is not correct.

3.13 AFS (Adaptive Front-lighting System Reset)

This function enables you to initialize the adaptive headlamp system.

3.14 GEAR BOX (A/T Learning)

This function helps complete the gearbox self-learning to improve gear shifting quality.
It needs to be performed in the following cases:

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 • When the gearbox is disassembled or repaired (after some of the car battery is
powered off), which leads to shift delay or impact problem.

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3.15 SUN (Sunroof Initialization)
This function enables you to set the sunroof lock off, or closed when it rains; the sliding
/ tilting sunroof memory function; the temperature threshold outside the car etc.

3.16 EGR (EGR Adaption)

This function can learn the EGR (Exhaust Gas Recirculation) valve after it is cleaned or
replaced.

3.17 ODO (ODO Reset)

This function can copy, write, or the value of kilometers in the chip of odometer, so that
the odometer shows the actual mileage.
It needs to be performed in the following cases:
• When the mileage is not correct due to the damaged vehicle speed sensor or the
odometer failure.

3.18 AIR BAG (Airbag Reset)

This function resets the airbag data to clear the airbag collision fault indicator, so that
the airbag computer in the vehicle can run normally.
It needs to be performed in the following cases:
• When the vehicle collides and the airbag deploys, the corresponding fault code of
the collision data appears, the airbag indicator lights up, and the fault code cannot
be cleared.

3.19 TRANSPORT (Transport Mode)

This function can deactivate the transport mode, so that the vehicle can function
normally.
It needs to be performed in the following cases:
• When the following functions disabled including limiting the vehicle speed, not
waking up the door opening network, and disabling the remote control key, etc. in
order to reduce the power consumption.

3.20 A/F (A/F Reset)

This function can set or learn Air/Fuel ratio parameters.

3.21 STOP/START (Stop/Start Reset)

This function can open or close the automatic start-stop function via setting the
hidden function in ECU (provided that the vehicle has a corresponding hidden function
supported by hardware).

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 3.22 NOX (NOx Sensor Reset)
This function can reset the catalytic converter learned value stored in the engine ECU.
It needs to be performed in the following cases:
• When the NOx fault is re-initialized and the NOx catalytic converter is replaced.

3.23 ADBLUE (Diesel Engine Exhaust Gas Filter)

After the diesel exhaust treatment fluid (car urea) is replaced or filled up, urea reset
operation is required.

3.24 SEATS (Seat Calibration)

This function can match the seats with memory function that are replaced and repaired.

3.25 COOLANT (Coolant Bleeding)

This function can activate the electronic water pump before venting the cooling system.

3.26 TYPE (Tire Reset)

This function can set the size parameters of the modified or replaced tire.

3.27 WINDOWS (Windows Calibration)

This feature can perform door window matching to recover ECU initial memory, and
recover the automatic ascending and descending function of power window.

3.28 LANGUAGE (Language Change)

This function can change the system language of the vehicle central control panel.

3.29 AC System Relearn/Initialization

If the ECU or actuator of the vehicle air conditioner is replaced, or the memory of the ECU
memory is lost, air conditioner initialization learning is needed.

3.30 Engine Power Balance Monitoring

At the power stroke of each cylinder, power balance monitors crankshaft acceleration,
thus determining the relative power provided by each cylinder.

3.31 Gas Particulate Filter Regeneration

After long-term use of the particle catcher, fuel consumption can be increased, engine
output power can be decreased, then in this case, the GPF needs to be replaced or
regenerated.

3.32 High Voltate Battery Diagnostics

For diagnosis and state information detection on high-voltage accumulator.

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 3.33 Intelligent Cruise Control System
For replacement of intelligent cruise control system of vehicle and matching after
repairing.

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3.34 Motor Angle Calibration
There is a deviation between the rotor position detected by the angle position sensor of
the motor and the actual rotor magnetic field position, so it is necessary to calibrate the
motor angle.

3.35 IMMO PROG (Optional)

Anti-theft editor supports vehicle key chip read and write, EEPROM chip read and write,
MCU chip read and write, engine ECU and transmission ECU EEPROM and FLASH read
and write.

4. ADAS
Advanced driver assistance systems (ADAS) is an electronic component in vehicles that
include a variety of vehicle safety functions such as automatic emergency braking (AEB),
lane departure warning (LDW), lane keeping assistance, blind spot elimination, night vision
cameras, and self-adaptive lighting. For this function, it is necessary to use the ADAS
calibration device produced and activate ADAS software.
Notes: ADAS function requires additional hardware (optional), which needs to be purchased.

5. Tester
Use with the battery detection module, it can detect the battery performance and determine
whether the battery needs to be replaced. Regarding the use of the battery detection
module, you can click the "Use Guide" in the interface below to view.

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 Notes: TESTER function requires additional hardware (optional), which needs to be purchased.

6. Support
In this function, you can request remote assistance through third-party software [teamview].
By sending your device ID number to the remote technician or after-sales personnel, you
can authorize the other party to remotely operate the Phoenix Elite device, so as to guide
you to the problems encountered in the process of using the device.

7. Feedback
You can send the last 20 test records to us by using “Feedback” feature for timely technical
assistance if you encounter any unsolved problems in the diagnostic process.
Tap “Feedback” on the Home Menu. The following page will appear:
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Tap “OK” to enter the vehicle diagnostic feedback selection menu.

*Explanation of terms:
• Diagnostic Feedback: To show the tested vehicle model list.
• History: To view all diagnostic feedback and check the processes.
• Offline List: To display all diagnostic feedback logs which have not been submitted
successfully yet due to the network failure. The failed logs will be re-uploaded
automatically once the tablet gets the stable network signal.
Our technical support will handle your feedback in time for your satisfaction.

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8. Library
Tap “Library” on the Home Menu. The following page will appear:

8.1 OBD Fault Code Library: To view the definition of DTCs (Diagnostic Trouble Codes).

8.2 Coverage List: To view the supported functions and car systems after selecting the
vehicle make, model, year, and inputting information required on the following page:

8.3 Learning Materials: To view the playback of operating functions on specific vehicle
models.

8.4 Chrome: chrome browser.

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9. History
This module can record and establish the file of the diagnosed vehicles, including all
diagnostic-related data such as diagnostic reports, data stream records, and screenshots.

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10. Update
This module allows you to update the diagnostic software & App to the latest version.
Tap “Update” on the Home Menu. The following page will appear:

Tap “Update” to upgrade the selected software.

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11. User Info
You can modify or add related information in this module, or make settings.

11.1 VCI
This option allows you to choose the suitable VCI dongle if there are several dongles
registered on this tablet.

11.2 Activate VCI

This option can activate a new VCI dongle.
Input the Serial Number and Activation Code, and then tap “Activate” to activate the VCI
dongle. Its serial number will be displayed in the list after the procedure.

11.3 Fix Connector Firmware/System

This option can repair the connector firmware. Please don’t power off or switch
interfaces in the process.

11.4 Data Stream Sample

This option manages the recorded data stream sample files.

11.5 Profile
To set and manage personal information.

11.6 Change Password

This option can change the login password.

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11.7 Wi-Fi
This option sets up Wi-Fi networks that can be connected.

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11.8 Diagnostic Software Clear
This option can clear some cache files and free up the storage space.

11.9 Business Information

This option can add information about the workshop, which will be displayed in the
diagnostic report.

11.10 Customer Management

This option manages the information and data of clients.

11.11 Photo Album

This module saves the screenshots.

11.12 Screen Recorder

This module saves the screen recordings.

11.13 Settings
This option makes settings including Units, Language, Clear Cache, USB Connetion
Mode, Restore Factory Settings, and Log Out.

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Technical Specification
Operating System: Android 10.0
Screen: 10” Touchable; 1280 * 800
Memory: 4G
Storage: 64G
Battery Capacity: 12,000mAh/3.7V
Camera: Rear 8.0MP
Network: Wi-Fi, WLAN 802.11b/g/n
Bluetooth: Bluetooth 5.0
Working Temperature: 320F~1220F (00C~500C)
Storage Temperature: -40F~1400F (-200C~600C)
Demission: 10.76*7.34*1.75 inches (273.5*186.5*46.2 mm)
Weight: 54.88 oz (1556g)

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Warnings
Always perform automotive testing in a safe environment.

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DO NOT smoke near the vehicle during testing.

DO NOT place the diagnostic tool near the engine or exhaust pipe to avoid damage from
high temperatures.

DO NOT wear loose clothing or jewelry when working on an engine.

DO NOT connect or disconnect any test equipment while the ignition is on or the engine is
running.

DO NOT disassemble the code reader.

Engine parts will become hot when the engine is running. To prevent severe burns, avoid
contact with hot engine parts.

When an engine is running, it produces carbon monoxide, a toxic and poisonous gas.
Operate the vehicle ONLY in a well-ventilated area.

Wear safety eye protection that meets ANSI standards.

Cautions
Please ensure that the vehicle battery is fully charged and the scanner is firmly connected
to the vehicle DLC to avoid erroneous data generated by the scanner and diagnostic
systems.

Please do not use the diagnostic tool during driving.

Keep clothing, hair, hands, tools, test equipment, etc. away from all moving or hot engine
parts.

Keep the scanner dry, clean, free from oil/water, or grease. Use a mild detergent on a clean
cloth to clean the outside of the scan tool, when necessary.

Keep the scanner out of the reach of children.

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FAQ
Q: The tablet cannot be turned on after being fully charged.
A:
Possible Cause Solution

The tablet has been standy for too Charge it for over 2 hours before
long, and the battery drains. turning it on.
Please contact the dealer or TOPDON
Problem of the Charger.
after-sale service for timely support.

Q: Why cannot register?

A:
Possible Cause Solution

The tablet isn’t connected to a network. Make sure the network is stable.

Your email address may have been

Use another valid email address.
registered already.
There is no verification code in the Check if the email address is valid
email box. and resent the code.

Server maintenance. Please try again

Server problem.
later.

Q: Why cannot login?

A:
Possible Cause Solution

The tablet isn’t connected to a network. Make sure the network is stable.

• Check the user name and

password.
The user name or password is not correct. • Contact TOPDON after-sales
support to get the user name
and password.
Server maintenance. Please try again
Server problem.
later.

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Q: Why can't activate the equipment?
A:
Possible Cause Solution

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The tablet isn’t connected to a network. Make sure the network is stable.

Check the serial number and activation

The serial number and activation code and make sure they are correct
code are not correct. (serial number 12 digits, activation code
8 digits).·

Contact TOPDON after-sales service

The activation code is invalid.
to get support.
Contact TOPDON after-sales service
The configuration is empty.
to get support.

Q: The tablet is not activated while updating?

A:
Possible Cause Solution

Activate the VCI dongle as follows:

The VCI dongle may not be activated Tap “User Infor” -> “Activate VCI” ->
in the registration process. Input the correct serial number and
activation code -> “Activate”.

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Q: There is no power in the VCI dongle after connecting to the vehicle’s DLC port.
A:
Possible Cause Solution

Plug out the VCI dongle, and then

Poor contact of the VCI dongle.
plug it in again.
Plug out the VCI dongle, and then
Poor contact of vehicle’s DLC port.
plug it in again.

• Recharge the vehicle battery.

Too low voltage of the vehicle battery. • Replace the vehicle battery if it
is damaged.

Fuse blown. Check the fuse of the OBD module.

Q: The tablet cannot establish a connection with the VCI dongle.

A:
Possible Cause Solution

• Plug out the VCI dongle, and

then plug it in again.
Poor contact of the VCI dongle.
• Perform the VCI Bluetooth
pairing again.

Enter the settings and tap “Fix Connector

The firmware is damaged.
Firmware/System” to fix the firmware.

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Q: Can I use other chargers to charge the tablet?
A: No, please use the original charger provided by TOPDON.
Any damage and economic loss caused by using the improper battery charger will not be our

EN
responsibility.

Q: How to save the battery power?

A: Please switch off the screen while the tablet is idle, or set a short standby time, or reduce the
brightness of the screen.

Q: Are there non-standard OBDII adapters in the box?

A: Yes.

Q: Communication error with vehicle ECU?

A: Please confirm the following cases:
• Whether the diagnostic VCI dongle is correctly connected.
• Whether the ignition switch is ON.
Or, send your vehicle’s year, make, model, and VIN data to us via the “Feedback” feature for
timely technical assistance.

Q: Failed to get access to the vehicle’s ECU system?

A: Please confirm the following cases:
• Whether the system is available in the vehicle.
• Whether the VCI dongle is correctly connected.
• Whether the ignition switch is ON.

Q: The VCI dongle is missing.

A: Please contact the dealer or TOPDON after-sale service for timely support.

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Q: Error of the diagnostic software.
A: Please operate as follows:
• Tap “Feedback” to send specific problems to us for technical support.
• Tap the vehicle software icon, and hold it to uninstall the corresponding software, and then
enter the upgrade center to download and install the new version.

Q: The downloaded diagnostic software is inconsistent with the serial number.

A: Selected the wrong VCI dongle.
Enter the “User Info” -> “VCI” -> select the right VCI dongle.

FCC Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference, and 2) This device must accept any
interference received, including interference that may cause undesired operation.

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