SUMMARY:

 I have 10 years of experience in IT Administration, Analysis, Design, Development,

Customization and Deployment in development of Web based Applications using
salesforce.com CRM platform and Java.
 Experienced in Salesforce.com CRM platform using Visual force, Apex, and Java Technologies
as Technical Analyst, Administrator, and developer.
 Experienced in building Custom Applications that includes Administration, Configuration,
Implementation, Support of Salesforce CRM and SFA.
 Proficient in Apex, Visual Force, Workflows, Triggers, Email-To-Case, Web-to- case, Email
Template, SFDC API, Data Loader, Force.com Explorer, Batch APEX, AJAX Toolkit, Process
builder, Custom Settings, Static Resources, Enterprise WSDL and SOQL
 Expertise in maintaining the Functional areas of Data Management, Accounts, Contacts,
Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
 Experience in Integrating App Exchange Applications with Salesforce, Informatica on
Demand, Mass E-Mail Management, Application management using Force.com Plug-in &
Eclipse IDE in Sandbox and Production Environments.
 Experience in migrating data into Salesforce application using apex data loader through CSV
files. Installed and configured apex data loader.
 Extensive experience in designing of custom objects, custom fields, Picklist, Page layouts,
Workflow, Approval Process, Validation Rules, custom Tabs, reports, design of Visual Force
Pages, Dashboards, and Email generation according to application requirements.
 Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX
toolkit and CSS.
 Extensive experience in continuous integration and agile development methodology of
Software Development Life Cycle (SDLC), Scrum methodology of software engineering.
 Experience in using source control Git, Copado. Used Visual studio and Eclipse IDE.
 Expert in generating and analyzing custom reports and dashboards for management and
various business unit personnel to provide detailed information on key performance
indicators.
 Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud
 Implemented source control in salesforce.com platform and Knowledge of Rest API and
workbench.
 Proficient in working with JIRA and confluence.
 Hands on experience in using the Aura framework and Salesforce lightning Design System
(SLDS).
 Experienced in implementing Marketing cloud using Email studio, Journey Builder, Analytics
Builder, Personalization builder and Audience Builder
 Experience in Apex Classes, Apex triggers Integration, Visualforce, and force. Com API and
Mulesoft composer.
 Experience in working with Eclipse IDE with Force.com Plug-in environment for writing
Business logic in Apex Programming Language.
 Hands on experience in Administration setup like manage Users, Security Controls, Data
Management, salesforce shield, creating Roles, Profiles, and Integration with Salesforce web
services.
 Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided
value added services to the clients through thoughtful experience and excellent
communication skills.

TECHNICAL SKILLS:
 Salesforce Technologies Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and
Test Classes, Validation Rules Approval process, Dashboards, Apttus
CPQ/CLM Reports, Custom Report Types, Batch and Scheduled Apex,
Lightning components, Custom Settings, Anonymous Apex, Change Sets
deployment, Salesforce DX,
Flows, Process Builder, Lightning Web components (LWC), workflow rules
and Process builder, Salesforce Data loader, Import Wizard, SOAP and REST
APIs, SOQL and SOSL
Salesforce Plug-ins Eclipse, Force.Com IDE, Developer Console, Sublime, Mavens Mate,
Sublimerge, Workbench, Force.com Beta explorer
Languages HTML, CSS, Java, JavaScript, Apex, Visual Force, SOQL, SOSL
Project Methodologies Agile, JIRA, Confluence, Rally
and tools
Databases SQL Server 2000, 2005,2008 R2 ,2012, My SQL, Oracle

EDUCATION:
 Master of Science in Applied Computer Science
Northwest Missouri State University, MO, USA –Dec 2014
 Bachelor of Technology in Computer Science and Engineering
Jawaharlal technological University, India. –May 2011

CERTIFICATIONS:
 Salesforce Certified Force.com Developer (Dev 401)
 Salesforce Certified Administrator (ADM 201)
 Salesforce Certified Platform App Builder
 Salesforce Certified Sales Cloud Consultant
 Salesforce Certified Platform Developer I
 Salesforce Certified Platform Developer II
 Salesforce Certified Advanced Administrator
 Salesforce Certified Service Cloud Consultant

PROFESSIONAL EXPERIENCE:
Omnicell Inc, Cranberry Twp, PA Jan 2019 – Present
Senior Salesforce Developer
Responsibilities:
 Worked closely with project team to gather requirements and design complex business
application and data integration solutions.
 Created and managed validation rules, workflow rules, sharing rules and Approval processes.
 Designed and developed visualforce pages, apex classes, batch apex and Scheduler Apex for
various functional needs in the application.
 Developed and updated page-layouts, pick-list values, field dependencies, flows, record
types, custom Meta datatypes, custom settings, and Email templates.
 Worked with Data loader to perform Bulk data uploads in salesforce Production. Also
handled the data cleansing and data preparation from Legacy systems.
 Worked on data migration from legacy CRM to salesforce production system and have
experienced in handling millions of records.
 Used data loader, VLOOKUP functions to cleanse and prepare the csv files.
 Worked independently on data migration project, communicated with cross functional
teams.
 Created salesforce reports, dashboards, and Lightning pages.
  Worked on AppExchange products such as Rollworks, Briefing Edge, Crayon, Gainsight,
Conga composer, Youreka, Oktopost Social Insights and Netskope Audit Reports.
 Worked extensively on sales cloud such as Accounts, contacts, Opportunities, Quotes,
Products.
 Worked on Integrations and supported the Adobe sign package integration with various
objects.
 Worked on integration of Quip application. Used Quip setup Starter package to automate
the Quip documents on objects.
 Handled Salesforce related issues for both Domestic and International teams.
 Worked on integration of Slack with salesforce.
 Evaluated installed and administered the 3rd party apps in salesforce and provided the first-
tier support.
 Setup and configure Customer, Partner Communities by using Experience Cloud to build
deeper relationship with customers, partners to provide better service.
 Worked on customizing the conga queries and conga templates as per the business need.
 Worked on integrations in salesforce using the Appconnect and MuleSoft composer.
 Implemented Territory Management in salesforce.
 Created workflow rules, process builder and approval process to meet the various business
needs of the salesforce application.
 Worked with Einstein Analytics BI tool of salesforce to visualize the business flow through
Datasets, lenses and dashboards.
 Worked on Lightning components, lightning web components, Event registration, handlers,
and apex classes for performing logic in the actions.
 Worked on Wave Analytics to provide Graphical view from different Data sources.
 Developed Dynamic complex screens for customer, partner communities using lightning
screen flow, auto launched flow via lightning flow builder.
 Engaged in the SOX audit review process, manage the weekly reports as needed.
 Setting up and managing users, permission lists, and permission groups on a regular basis
and troubleshooting any access-related issues for internal users as well as customer users.
 Used Ownbackup to backup and restore the data/meta data for salesforce sandbox and
Production orgs.
 Created Conga users, assigned permissions sets and maintained the composer application.
 Worked on Source -driven environment using Github, SalesforceDX and Scratch orgs.
 Supported the Go-live of the salesforce across all sales teams and involved in training and
addressing the various production issues.
 Worked on the Pardot implementation, enabled users, automation rules and Pardot forms.

Environment: Salesforce.com Platform, Apex, Dataloader, GitHub, Gearset, Ownbackup,Microsoft

visual Studio(VS Code), SAP CRM, SAP ECP, SAP C4C,Copado ,Conga composer, Service now, Jira,
SalesforceDX (SFDX), Einstein Analytics, Mulesoft composer

Comcast Cable Corporation, Philadelphia, PA Jan 2018 –

Dec 2018
Salesforce Developer
Responsibilities:
 Interacted with the key stakeholders from the Business and Sales Ops team to understand
the requirements and provide solutions.
 Created a Lead Management application that is used by sales representatives present over
the National wide in Comcast.
 Implemented the salesforce best practices of salesforce and developed code according to the
code Scan put in the Organization.
  Created Apex classes, visualforce pages, triggers, custom links, and tabs to implement the
various functional needs of the application.
 Created and monitored various scheduled and Batch apex jobs based on the business
requirements.
 Worked on development of various custom objects, page layouts, permission sets, custom
links, custom tabs, roles, profiles, formula fields and validation rules.
 Worked with Tools SonarQube for code quality check, Jenkins to create the build and run the
code-scan jobs and push the build to higher environments/Production.
 Worked on Visual flows and Process Builder to automate workflow actions based on the
functional requirements.
 Experienced in working as part of the Agile/ Scrum development methodology.
 Used Oracle to query the tables and validate the data.
 Implementation of Batch jobs, scheduled classes as part of Business requirement.
 Worked extensively with salesforce Data Loader, Data Import wizard, DocuSign and
Workbench Tools.
 Worked with Continuous Integration/Continuous Deployment (CI/CD) in salesforce using the
tools such as GitHub. Jenkins.
 Worked on Salesforce Integration using REST web services.
 Provided support to the end users of the Application and fixed production bugs.
Environment: Salesforce.com, Apex, Data loader, Eclipse, HTML, JavaScript, Data Loader, SOAP and
REST API, Triggers,DocuSign, GitHub, Jenkins, SonarQube, Rally, Visualforce pages, JQuery, SFDX

CVS HealthCare, Woonsocket, RI Sep

2017 – Jan 2018
Salesforce Developer /Administrator
Responsibilities:
 Interacted with Interacted with the business team to understand the business requirements
and provide the solutions.
 Developed the process flows to understand the business process.
 Developed Apex Classes, Apex Triggers and Visual Force Pages for various functional needs in
the application.
 Developed AMP Script to implement business requirements by creating dynamic content.
 Created various Scheduled and Batch apex jobs based on the business requirements.
 Custom Objects, Custom Fields, Formula Fields, Relationships, permission sets and Validation
Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
 Created Workflow rules and defined related Tasks, Time triggered tasks, Email alerts, and
Field updates to implement business logic.
 Used Analytics Builder to create reports.
 Worked and Scheduled Ad hoc email campaigns.
 Used journey Builder in running more than 50+ different campaigns along with automation
studio and contact builder.
 Created lightning components and lightning applications using Aura framework and SLDS.
 Developed and deployed A/B testing strategies to roll out the control version to be used in
final email campaign.
 Designing and coding responsive email templates using Adobe creative suite, HTML and CSS3.
Environment: Exact target / Marketing cloud Integration, Automation Studio, Journey Builder, Social
Studio, Audience Builder, Apex, , Eclipse, Agile Accelerator, Microsoft Visio, HTML, JavaScript, Data
Loader, SOAP and REST API, Ant and changesets

Thrivent Financial, Appleton, WI Feb 2017 –

Aug 2017
 Salesforce Developer /Administrator
Responsibilities:
 Interacted with various business team members to gather the requirements and documented
the requirements. The work consists of several new data integrations and customizations are
done to B2B Salesforce.com. Worked on Salesforce.com customizations using Apex (classes,
triggers and web services) and Visualforce.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in
the application.
 Responsible for cross functional program integrations for business support, delivering high
impact strategic deployment results for the client, including sales transformation and
roadmaps, via Salesforce.com.
 Manage activities between customer, senior management, implementation team,
engineering, and technical support to resolve critical issues during initial implementation and
post go-live.
 Wrote SOQL and SOSL statements within custom controllers, extensions, and trigger.
 Used Data Loader for insert, update and bulk import or export of data from Work.com S-
Objects Used it to read, extract, and load data from comma separated values (CSV) files.
 Developed Visualforce Pages to customize the view and functionality of the Knowledge
Articles
 Developed Validation Rules, Workflow Rules, Time-Dependent Workflow Actions, Email Alerts
and Field Updates.
 Created and maintained User Roles, Security, and Profiles that was required for the
Salesforce Knowledge implementation.
 Developed Salesforce Mobile App using the Lightning components.
 Used Aura framework and SLDS to design the lightning components and Lightning
Applications.
 Designed Role hierarchy and sharing rules.
 Used snapshot tool to compare the different sandboxes.
 Created Custom Salesforce Reports as per business requirement.
 Lead the Production deployment Activities using the change sets and Ant.
 Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for
providing Reports and Dashboards that monitors the Knowledge Base.
 Involved in the creation of Knowledge Content, Format and Delivery Methods.
 Managed and implements customization requests by Business Users, including creating
workflow triggers, workflow alerts, and automated email response.
 Experienced in writing the Test classes and Test Automation scripts.
 Experience in realizing the business requirements to design on salesforce.com platform by
designing the required entities like custom objects, creating the relationships/ junction
objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces,
Workflows & Workflow rules, triggers, Email alerts and business logic.
 Developed SOAP Webservices and Apex Callouts.
 Developed Batch and scheduled classes.
Environment: Salesforce.com, soap UI, visual force, SOQL, SOSL, Data Loader, Snapshot, SVN, Rally,
STS(Spring Tools Suite), jQuery and SQL Server, Salesforce 1 Ipad App, Salesforce Lightning

First Data, Hagerstown, MD Jun

2016 – Feb 2017
Role: Salesforce Developer
Responsibilities:
 Implemented the Salesforce.com applications using Agile SCRUM Methodology that
involves the iterative development.
  Collaborated with offshore team and translated the requirements when needed.
 Worked on maintaining the functional areas of accounts, contacts, leads, campaigns,
opportunities, quotes, activities dashboards.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs
in the application.
 Developed different Visual Force Pages using visual force components and configured them
for great UI experience.
 Written SOQL Queries and SOSL Queries.
 Migrated data from external sources and performed insert, delete, upset, and export
operations on millions of records.
 Used TPAM to perform the SFTP file Export.
 Worked on Live chat agent implementation using Omni-channel.
 Worked on developing the various implementation, validation and backout scripts on SQL
server 2008 R2.
 Created the stored procedures, views in SQL server.
 Configured routing configuration for omni-channel for the queue which are pushed to the
agents.
 Worked on existed omni-channel for partial amount of changes for assigning to real users
and worked on existed integration changes.
 Reviewing the test cases provided by the QA team and providing feedback.
 Monitored jobs on Job Activity monitor in SQL server.
 Production support activities involving the identification, troubleshooting and resolution of
application issues and code defects.
 Created the data synchronization tasks in Informatica cloud.
 Created and configured the saved queries and connections on informatica cloud.
 Worked in development of Task flows and added various tasks to the task flow to run on a
specific schedule.
Environment: Salesforce.com, soap UI, Eclipse, SQL SERVER 2008/2012, TPAM, Informatica cloud,
visualforce, SOQL, SOSL, Data Loader, SQL Server Management Studio 2008, jQuery, SOQL

Excellis Interactive, Chesterbrook, PA Feb 2015 –

May 2016
Salesforce Developer
Responsibilities:
 Worked closely with the mobility team and business team to get a high-level overview of the
wireframes and requirements.
 Designed and deployed the custom objects. Identified the lookup and master-detail
relationships and created the junction objects.
 Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and
execute Governors and Limits.
 Worked in GIT version control systems to keep the history of developed files and involved in
Code Review board to maintain standard of Apex code.
 Worked in both AGILE/SCRUM and SDLC based development environment and participating
in SCRUM sessions that includes Analyzing, Designing, Coding, Testing and Implementation
 Created a VisualForce page that uses the lightning components.
 Used SOQL & SOSL for data manipulation needs of the application using platform database
objects.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs
in the application.
 Worked on implementing the community cloud.
  Customized the page layouts of the Accounts, contacts, and opportunities objects for Sales
profile.
 Worked on various salesforce.com standard objects like Accounts, Contacts, Leads,
Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
 Developed Unit test class for Apex class and worked for improving code coverage.
 Worked on version control system Git to handle project and worked with JIRA ticket
handling system.
 Created the Apex classes that implements the REST web services and makes call outs to the
external system.
 Managed users, roles, profiles, and permission settings.
 Created External data sources using Lightning connect to connect to SAP end point.
 Developed Salesforce Mobile app using the lightning components.
 Created Lightning Component Tabs and Visualforce Tabs.
 Worked in developing various lightning components, events, and lightning applications.
Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, SOQL, SOSL,
Visual Force, Data Loader, Eclipse, Salesforce 1 Sandbox Simulator, Salesforce1 Mobile App,
community cloud, Sublime Text, Bit Bucket, GitHub, Aura Framework, SLDS, HTML, CSS, JSON,
Lightning App Builder, Jira, Work Bench, Bootstrap, JavaScript ,SLDS

Telstra, Bangalore, India May

2012– Aug 2013
Salesforce Developer/Administrator
Project: SFDC Implementation
Responsibilities:
 Analyzing and understanding the Business Requirements of the application to be developed.
 Create new user accounts and configure Salesforce. com to fit security needs at the user and
organization levels.
 Develop and maintain custom objects, custom fields, custom tabs, and Validation rules.
 Worked on the designing of custom reports, report folders, report extractions to various
formats.
 Design of Visual Force Pages, Dashboards, and various other components as per the client
and application requirements.
 Customized different page layouts and assigned them for different profile users.
 Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the
application.
 Schedules the reports and dashboards for management and all the department heads by
emails.
 Conducted all data migration using the salesforce.com import tool. Migrated data from MS
Excel /CSV files to SFDC using Apex Data Loader.
 Designed and developed Apex Programs, Apex Triggers for various functional needs in the
application.
 Customized company profile, Security Controls, and communication Templates of the
organization as per the organization requirements
 Managed Security settings and conducted regular security/configuration audit.
 Maintain constant data integrity and data quality by enforcing naming conventions, utilizing
validation rules, and performing data reconciliations.
Environment:
Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data
Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Windows XP, Jira
Infotech, Hyderabad, India May
2011 – Apr 2012
JAVA/J2EE Developer
Responsibilities:
 Involved in requirement gathering, design and development, handling deliverables, tracking
Status phases of Software Development Life Cycle (SDLC) in the application.
 Involved in Object Oriented Analysis and design using UML and create activity diagrams,
sequence diagrams, class diagrams and use case diagrams for various use cases using
Rational Rose.
 Involved in SQL queries tuning, database design, as well as overall application design.
 Written SQL Queries, Triggers and Stored Procedures/functions to handle all the database
functions like fetching, inserting, deleting, updating.
 Developed the application using Struts Framework that leverages classical Model View Layer
(MVC) architecture.
 Developed the front-end which takes the data into the system using JSP, Servlets2.5, Struts,
Strut Validations/JavaScript, HTML and DHTML.
 Developed Servlets and EJB components for the middle tier.
 Developed Entity Beans in EJB to interact with the database to update, retrieve, insert, and
delete values effectively.
 Developed stored procedures for SQL Server database.
 Involved in performing unit testing and writing Test Cases and Test Plan.
 Involved in client-side scripting using JavaScript.
Environment: JSP, Swings, JavaScript, JDBC, Servlets, EJB1.1, SQL Server 2000, Eclipse, Windows
NT/2000, Linux, Jira