Section A: Multiple Choice Questions (20 marks – 2 marks each)

1. Which of the following is NOT a characteristic of a computer?

A. Speed
B. Manual Operation
C. Automation
D. Accuracy
o Answer: B (Manual Operation)
2. Which of the following is an example of system software?
A. Microsoft Word
B. Adobe Photoshop
C. Windows Operating System
D. Google Chrome
o Answer: C (Windows Operating System)
3. What does CPU stand for?
A. Central Processing Unit
B. Central Process Utility
C. Central Peripheral Unit
D. Control Processing Unit
o Answer: A (Central Processing Unit)
4. In MS Windows, which key combination is used to refresh a window?
A. Ctrl + R
B. F5
C. Alt + Tab
D. Shift + F4
o Answer: B (F5)
5. Which of the following is NOT a component of the Windows taskbar?
A. Start Button
B. Task Manager
C. System Tray
D. Quick Launch Toolbar
o Answer: B (Task Manager)
6. The command used to display a list of files and directories in DOS is:
A. cd
B. dir
C. md
D. cls
o Answer: B (dir)
7. In MS Windows, which of the following file extensions represents an executable file?
A. .exe
B. .txt
C. .docx
D. .jpg
o Answer: A (.exe)
8. The shortcut to open Task Manager in Windows is:
A. Ctrl + Alt + Delete
B. Alt + Tab
C. Shift + Esc
D. Ctrl + Shift + S
o Answer: A (Ctrl + Alt + Delete)
9. Which of these is NOT a function of an operating system?
A. Memory Management
B. File Management
C. Software Development
D. User Interface Provision
o Answer: C (Software Development)
10. The DOS command to clear the screen is:
A. clear
B. wipe
C. cls
D. reset

 Answer: C (cls)

1. Which of the following is NOT a characteristic of a computer?

A. Speed
B. Manual Operation
C. Automation
D. Accuracy
o Answer: B (Manual Operation)
2. Which of the following is an example of system software?
A. Microsoft Word
B. Adobe Photoshop
C. Windows Operating System
D. Google Chrome
o Answer: C (Windows Operating System)
3. What does CPU stand for?
A. Central Processing Unit
B. Central Process Utility
C. Central Peripheral Unit
D. Control Processing Unit
o Answer: A (Central Processing Unit)
4. In MS Windows, which key combination is used to refresh a window?
A. Ctrl + R
B. F5
C. Alt + Tab
D. Shift + F4
o Answer: B (F5)
5. Which of the following is NOT a component of the Windows taskbar?
A. Start Button
B. Task Manager
C. System Tray
D. Quick Launch Toolbar
o Answer: B (Task Manager)
6. The command used to display a list of files and directories in DOS is:
A. cd
B. dir
C. md
D. cls
o Answer: B (dir)
7. In MS Windows, which of the following file extensions represents an executable file?
A. .exe
B. .txt
C. .docx
D. .jpg
o Answer: A (.exe)
8. The shortcut to open Task Manager in Windows is:
A. Ctrl + Alt + Delete
B. Alt + Tab
C. Shift + Esc
D. Ctrl + Shift + S
o Answer: A (Ctrl + Alt + Delete)
9. Which of these is NOT a function of an operating system?
A. Memory Management
B. File Management
C. Software Development
D. User Interface Provision
o Answer: C (Software Development)
10. The DOS command to clear the screen is:
A. clear
B. wipe
C. cls
D. reset

 Answer: C (cls)
 What does VBA stand for in MS Office?
A. Visual Basic for Automation
B. Virtual Basic for Applications
C. Visual Basic for Applications
D. Virtual Binary Applications
o Answer: C (Visual Basic for Applications)
 Which of the following is NOT a step in setting up a new PC system?
A. Connecting peripheral devices
B. Installing an operating system
C. Assembling the motherboard manually
D. Configuring user accounts
o Answer: C (Assembling the motherboard manually)
 Which of the following file extensions is associated with a VBA macro-enabled Excel
file?
A. .xlsx
B. .docx
C. .xlsm
D. .pptx
o Answer: C (.xlsm)
 In computer networking, what does LAN stand for?
A. Local Area Network
B. Logical Access Network
C. Large Automatic Network
D. Limited Access Network
o Answer: A (Local Area Network)
 The process of upgrading a computer hardware system may involve:
A. Changing the wallpaper
B. Increasing RAM size
C. Deleting temporary files
D. Formatting the hard drive
o Answer: B (Increasing RAM size)
 What is the main function of a router in networking?
A. Connecting different networks and directing data packets
B. Formatting a hard drive
C. Enhancing the display resolution
D. Installing system updates
o Answer: A (Connecting different networks and directing data packets)
 Which key combination is used to open the VBA editor in MS Excel?
A. Ctrl + M
B. Alt + F11
C. Shift + F5
D. Ctrl + Shift + V
o Answer: B (Alt + F11)
 Which type of keyboard layout is commonly used worldwide?
A. QWERTY
B. AZERTY
C. DVORAK
D. ABCDEF
o Answer: A (QWERTY)
 When installing MS Office programs, which of the following is NOT required?
A. A valid product key
B. An active internet connection
C. Antivirus software
D. Sufficient storage space
o Answer: C (Antivirus software)
 What does NIC stand for in networking?
A. Network Interface Controller
B. New Internet Connection
C. Net Internal Circuit
D. Network Installation Configuration
o Answer: A (Network Interface Controller)
 Which of the following actions can help improve computer speed and performance?
A. Installing unnecessary programs
B. Running multiple programs at once
C. Clearing temporary files and updating software
D. Keeping the computer on 24/7 without restarting
o Answer: C (Clearing temporary files and updating software)
 Which type of software is best suited for graphic designers?
A. MS Word
B. Adobe Photoshop
C. VLC Media Player
D. WinRAR
o Answer: B (Adobe Photoshop)
 Which of the following is NOT a function of a web browser?
A. Sending emails
 B. Displaying web pages
C. Managing bookmarks
D. Running JavaScript
o Answer: A (Sending emails)
 What does HTTP stand for?
A. HyperText Transfer Protocol
B. High Tech Transfer Process
C. Hyperlink and Text Technology Process
D. Hyper Transfer Text Protocol
o Answer: A (HyperText Transfer Protocol)
 Which of these is a widely used email service provider?
A. Google Docs
B. Mozilla Firefox
C. Gmail
D. Adobe Acrobat
o Answer: C (Gmail)
 Which protocol is used to send emails?
A. POP3
B. SMTP
C. HTTP
D. FTP
o Answer: B (SMTP)
 What is the main function of a search engine?
A. Storing user passwords
B. Managing operating system functions
C. Finding information on the internet
D. Sending instant messages
o Answer: C (Finding information on the internet)
 Which of the following best describes cloud storage?
A. A physical external hard drive
B. Storage on an internet-based server
C. A USB flash drive
D. A local folder on a computer
o Answer: B (Storage on an internet-based server)
 What is an example of an email etiquette rule?
A. Writing emails in all capital letters
B. Using a clear subject line
C. Sending emails with blank content
D. Using slang and informal language
o Answer: B (Using a clear subject line)
 Which of these is NOT a web browser?
A. Google Chrome
B. Mozilla Firefox
C. Internet Explorer
D. Adobe Reader
o Answer: D (Adobe Reader)
Section B: Short Answer Questions (30 marks – 6 marks
each)
1. Define a computer and list two of its basic functions.
o Answer: A computer is an electronic device that processes data to produce
information.
o Basic Functions:
 Input: Accepts data
 Processing: Performs operations on data
 Storage: Saves data for future use
 Output: Displays or outputs processed data
2. Mention and explain three components of a computer system.
o Answer:
 Hardware: Physical components such as the CPU, keyboard, and
monitor.
 Software: Set of instructions that tell the hardware what to do (e.g.,
Windows OS).
 Users: Individuals who operate and interact with the computer.
3. What is an operating system? Give two examples.
o Answer: An operating system (OS) is system software that manages hardware
resources and provides services for computer programs.
o Examples:
 Windows OS
 macOS
4. Explain the difference between GUI and CLI with examples.
o Answer:
 GUI (Graphical User Interface): Uses visual elements such as icons and
windows for user interaction (e.g., Windows, macOS).
 CLI (Command Line Interface): Users interact with the system by
typing commands (e.g., DOS, Linux Terminal).
5. Write the DOS commands used for the following tasks:
a) Create a new directory called "Students"
b) Change from the current directory to "Documents"
c) Delete a file named "report.txt"
o Answer:
 a) md Students
 b) cd Documents
 c) del report.txt

6. Define MS Word and list three key features of MS Word.

o Answer:
 Definition: MS Word is a word processing application used for creating,
editing, and formatting text documents.
 Key Features:
1. Spell Check
2. Formatting tools (bold, italics, underline)
3. Mail Merge
7. Mention and explain three types of charts available in MS Excel.
 o Answer:
 Column Chart: Represents data using vertical bars.
 Pie Chart: Displays data as proportional slices of a circle.
 Line Chart: Shows trends over time using lines.
8. Explain the use of the following PowerPoint elements: Slide, Animation, and Transition.
o Answer:
 Slide: A single page in a PowerPoint presentation.
 Animation: Movement effects applied to objects within a slide.
 Transition: The visual effect when moving from one slide to another.
9. List and explain three database objects in MS Access.
o Answer:
 Table: Stores raw data in rows and columns.
 Query: Retrieves specific data from a table based on conditions.
 Form: Provides a user-friendly way to input and view data.
10. Identify the shortcut keys for the following functions:
a) Copy text in MS Word
b) Bold text in MS Word
c) Insert a new slide in MS PowerPoint
d) Save an MS Excel file
e) Refresh a table in MS Access
o Answer:
 a) Ctrl + C
 b) Ctrl + B
 c) Ctrl + M
 d) Ctrl + S
 e) F5
11. Define VBA and explain two of its practical applications in MS Office.
o Answer:
 Definition: VBA (Visual Basic for Applications) is a programming
language used in MS Office to automate repetitive tasks.
 Applications:
1. Automating report generation in MS Excel
2. Creating custom forms in MS Word
12. List and explain three hardware components that can be upgraded in a PC.
o Answer:
 RAM (Memory): Increases system speed and performance.
 Hard Drive (HDD/SSD): Expands storage capacity and enhances
read/write speeds.
 Graphics Card (GPU): Improves display quality and gaming
performance.
13. Outline the steps for installing MS Office on a new PC.
o Answer:
 Step 1: Download MS Office setup file or insert installation media.
 Step 2: Run the installer and enter the product key.
 Step 3: Accept the license agreement and choose installation settings.
 Step 4: Wait for installation to complete and restart the computer if
necessary.
 Step 5: Open an Office application and activate it using a Microsoft
account.
14. Mention and explain three essential networking devices.
 o Answer:
 Router: Directs data traffic between different networks.
 Switch: Connects multiple devices within a network to communicate
efficiently.
 Modem: Converts digital signals for internet access.
15. Identify five function keys on a standard keyboard and their uses.
o Answer:
 F1: Opens Help documentation.
 F2: Renames selected files or folders.
 F3: Opens search functionality in Windows.
 F5: Refreshes the active window or web page.
 F12: Opens the "Save As" dialog in MS Word.
16. List and explain three tips for maximizing computer usage efficiently.
o Answer:
 Use Keyboard Shortcuts: Speeds up navigation and tasks (e.g., Ctrl + C
for copy).
 Regular System Updates: Ensures security and improved performance.
 Organizing Files & Folders: Helps in quick access and better system
management.
17. Mention and explain three types of software relevant to different career paths.
o Answer:
 Engineering Software (AutoCAD): Used for design and drafting.
 Accounting Software (QuickBooks): Helps in financial management.
 Programming Software (Python, Java): Used for developing
applications.
18. Define the World Wide Web (WWW) and explain how it works.
o Answer:
 Definition: The WWW is a system of interlinked documents and
resources accessed via the internet.
 How it Works: Web browsers retrieve web pages using URLs and display
them using HTML.
19. List and describe three components of an email message.
o Answer:
 Subject Line: Brief summary of the email’s purpose.
 Recipient’s Address: The email address of the receiver.
 Body: Main content of the email.
20. Name three commonly used web browsers and explain their features.
o Answer:
 Google Chrome: Fast, secure, and supports extensions.
 Mozilla Firefox: Privacy-focused and open-source.
 Microsoft Edge: Integrated with Windows and offers improved security.

Section C: Essay Questions (50 marks – 25 marks each)

1. Discuss the evolution of Microsoft Windows from its early versions to the latest version.
Highlight at least four major improvements.
 o Answer Guide:
 Windows 1.0 (1985): First GUI-based OS from Microsoft.
 Windows 95: Introduced Start Menu and Plug & Play support.
 Windows XP: Improved stability, user-friendly interface.
 Windows 7: Faster boot time, enhanced security.
 Windows 10: Virtual desktops, Cortana, and touch-friendly UI.
 Windows 11: Modern UI, enhanced multitasking, and improved gaming
experience.
2. Explain in detail five basic DOS commands and their uses.
o Answer Guide:
 dir: Lists files and directories.
 cd: Changes the current directory.
 md: Creates a new directory.
 del: Deletes a file.
 cls: Clears the screen.

1. Discuss five advanced features of MS Excel and explain their practical uses.
o Answer Guide:
 Conditional Formatting: Highlights cells based on specific conditions.
 Pivot Tables: Summarizes large datasets efficiently.
 Data Validation: Controls the type of data entered in a cell.
 VLOOKUP & HLOOKUP: Searches for data in a table.
 Macros: Automates repetitive tasks.
2. Explain the steps involved in creating a PowerPoint presentation, from opening the
application to delivering the final slide show.
o Answer Guide:
 Step 1: Open MS PowerPoint.
 Step 2: Select a template or blank slide.
 Step 3: Insert slides and add content (text, images, videos).
 Step 4: Apply transitions and animations.
 Step 5: Review the presentation.
 Step 6: Start the slide show (F5 key).

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/features earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks
 1. Explain the process of setting up a new PC system, from unboxing to a fully
functional state.
o Answer Guide:
 Step 1: Unbox the system and place components in position.
 Step 2: Connect the monitor, keyboard, and mouse.
 Step 3: Plug in the power cable and turn on the system.
 Step 4: Install the operating system (if not pre-installed).
 Step 5: Configure system settings and create a user account.
 Step 6: Install essential drivers and updates.
 Step 7: Install necessary applications (e.g., MS Office, antivirus).
 Step 8: Set up an internet connection and test system functionality.
2. Discuss the fundamentals of networking, including the types of networks and their
importance in modern computing.
o Answer Guide:
 Definition of Networking: Connecting multiple computers to share
resources.
 Types of Networks:
 LAN (Local Area Network): Small-scale network, e.g., office
network.
 WAN (Wide Area Network): Large-scale network, e.g., the
internet.
 MAN (Metropolitan Area Network): Covers a city or large area.
 Importance of Networking:
 Enables file sharing and communication.
 Facilitates cloud computing and remote work.
 Enhances business efficiency and collaboration.

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/functions earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks

1. Discuss five ways in which the internet has improved communication globally.
o Answer Guide:
  Email Communication: Faster and cost-effective global messaging.
 Social Media Platforms: Connects people across distances instantly.
 Video Conferencing: Enables virtual meetings and remote work.
 Instant Messaging Apps: Real-time communication via text and voice
messages.
 Cloud Storage & Collaboration: Facilitates teamwork and document
sharing.
2. Explain the importance of email in business communication and discuss three major
security risks associated with email usage.
o Answer Guide:
 Importance of Email in Business Communication:
 Professional and formal way of communication.
 Allows record-keeping and documentation.
 Supports quick and efficient client interaction.
 Email Security Risks:
 Phishing Attacks: Fraudulent emails designed to steal sensitive
information.
 Spam Emails: Unwanted messages that may contain malware.
 Email Spoofing: Fake emails that appear to be from trusted
sources.

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/functions earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks

Total: 100 Marks

Course Title: Introduction to Microsoft Office Applications

Duration: 2 Hours
Instruction: Answer all questions.
Section A: Multiple Choice Questions (20 marks – 2 marks
each)
1. Which file extension is used for Microsoft Word documents by default?
A. .xlsx
B. .docx
C. .pptx
D. .mdb
o Answer: B (.docx)
2. In MS Excel, what symbol is used to start a formula?
A. #
B. @
C. =
D. $
o Answer: C (=)
3. Which of the following views is used in MS PowerPoint for slide show presentations?
A. Normal View
B. Outline View
C. Slide Sorter View
D. Slide Show View
o Answer: D (Slide Show View)
4. MS Access is mainly used for:
A. Creating and managing databases
B. Designing websites
C. Editing photos
D. Writing letters
o Answer: A (Creating and managing databases)
5. What is the function of the “Merge & Center” feature in MS Excel?
A. To add numbers in a cell
B. To combine and center text across multiple cells
C. To align text to the left
D. To delete duplicate entries
o Answer: B (To combine and center text across multiple cells)
6. In MS Word, which shortcut key is used to save a document?
A. Ctrl + X
B. Ctrl + P
C. Ctrl + S
D. Ctrl + Z
o Answer: C (Ctrl + S)
7. In MS PowerPoint, which key is used to start a slide show from the beginning?
A. F2
B. F5
C. Ctrl + S
D. Alt + Tab
o Answer: B (F5)
8. Which of the following is NOT an MS Office application?
A. MS Word
B. MS Paint
 C. MS Excel
D. MS PowerPoint
o Answer: B (MS Paint)
9. In MS Access, which object is used to store data?
A. Form
B. Report
C. Table
D. Query
o Answer: C (Table)
10. What does the "AutoSum" function in MS Excel do?
A. It multiplies all numbers in a selected range
B. It calculates the sum of selected cells
C. It deletes duplicate values
D. It applies a formula to merge data
o Answer: B (It calculates the sum of selected cells)

Section B: Short Answer Questions (30 marks – 6 marks

each)
1. Define MS Word and list three key features of MS Word.
o Answer:
 Definition: MS Word is a word processing application used for creating,
editing, and formatting text documents.
 Key Features:
 Spell Check
 Formatting tools (bold, italics, underline)
 Mail Merge
2. Mention and explain three types of charts available in MS Excel.
o Answer:
 Column Chart: Represents data using vertical bars.
 Pie Chart: Displays data as proportional slices of a circle.
 Line Chart: Shows trends over time using lines.
3. Explain the use of the following PowerPoint elements: Slide, Animation, and Transition.
o Answer:
 Slide: A single page in a PowerPoint presentation.
 Animation: Movement effects applied to objects within a slide.
 Transition: The visual effect when moving from one slide to another.
4. List and explain three database objects in MS Access.
o Answer:
 Table: Stores raw data in rows and columns.
 Query: Retrieves specific data from a table based on conditions.
 Form: Provides a user-friendly way to input and view data.
5. Identify the shortcut keys for the following functions:
a) Copy text in MS Word
b) Bold text in MS Word
c) Insert a new slide in MS PowerPoint
 d) Save an MS Excel file
e) Refresh a table in MS Access
o Answer:
 a) Ctrl + C
 b) Ctrl + B
 c) Ctrl + M
 d) Ctrl + S
 e) F5

Section C: Essay Questions (50 marks – 25 marks each)

3. Discuss five advanced features of MS Excel and explain their practical uses.
o Answer Guide:
 Conditional Formatting: Highlights cells based on specific conditions.
 Pivot Tables: Summarizes large datasets efficiently.
 Data Validation: Controls the type of data entered in a cell.
 VLOOKUP & HLOOKUP: Searches for data in a table.
 Macros: Automates repetitive tasks.
4. Explain the steps involved in creating a PowerPoint presentation, from opening the
application to delivering the final slide show.
o Answer Guide:
 Step 1: Open MS PowerPoint.
 Step 2: Select a template or blank slide.
 Step 3: Insert slides and add content (text, images, videos).
 Step 4: Apply transitions and animations.
 Step 5: Review the presentation.
 Step 6: Start the slide show (F5 key).

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/features earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks
Total: 100 Marks

100 Level University Undergraduate Exam

Course Title: Introduction to Computer System Setup and Automation
Duration: 2 Hours
Instruction: Answer all questions.

Section A: Multiple Choice Questions (20 marks – 2 marks

each)
1. What does VBA stand for in MS Office?
A. Visual Basic for Automation
B. Virtual Basic for Applications
C. Visual Basic for Applications
D. Virtual Binary Applications
o Answer: C (Visual Basic for Applications)
2. Which of the following is NOT a step in setting up a new PC system?
A. Connecting peripheral devices
B. Installing an operating system
C. Assembling the motherboard manually
D. Configuring user accounts
o Answer: C (Assembling the motherboard manually)
3. Which of the following file extensions is associated with a VBA macro-enabled Excel
file?
A. .xlsx
B. .docx
C. .xlsm
D. .pptx
o Answer: C (.xlsm)
4. In computer networking, what does LAN stand for?
A. Local Area Network
B. Logical Access Network
C. Large Automatic Network
D. Limited Access Network
o Answer: A (Local Area Network)
5. The process of upgrading a computer hardware system may involve:
A. Changing the wallpaper
B. Increasing RAM size
C. Deleting temporary files
D. Formatting the hard drive
 o Answer: B (Increasing RAM size)
6. What is the main function of a router in networking?
A. Connecting different networks and directing data packets
B. Formatting a hard drive
C. Enhancing the display resolution
D. Installing system updates
o Answer: A (Connecting different networks and directing data packets)
7. Which key combination is used to open the VBA editor in MS Excel?
A. Ctrl + M
B. Alt + F11
C. Shift + F5
D. Ctrl + Shift + V
o Answer: B (Alt + F11)
8. Which type of keyboard layout is commonly used worldwide?
A. QWERTY
B. AZERTY
C. DVORAK
D. ABCDEF
o Answer: A (QWERTY)
9. When installing MS Office programs, which of the following is NOT required?
A. A valid product key
B. An active internet connection
C. Antivirus software
D. Sufficient storage space
o Answer: C (Antivirus software)
10. What does NIC stand for in networking?
A. Network Interface Controller
B. New Internet Connection
C. Net Internal Circuit
D. Network Installation Configuration
o Answer: A (Network Interface Controller)

Section B: Short Answer Questions (30 marks – 6 marks

each)
1. Define VBA and explain two of its practical applications in MS Office.
o Answer:
 Definition: VBA (Visual Basic for Applications) is a programming
language used in MS Office to automate repetitive tasks.
 Applications:
 Automating report generation in MS Excel
 Creating custom forms in MS Word
2. List and explain three hardware components that can be upgraded in a PC.
o Answer:
 RAM (Memory): Increases system speed and performance.
 Hard Drive (HDD/SSD): Expands storage capacity and enhances
read/write speeds.
  Graphics Card (GPU): Improves display quality and gaming
performance.
3. Outline the steps for installing MS Office on a new PC.
o Answer:
 Step 1: Download MS Office setup file or insert installation media.
 Step 2: Run the installer and enter the product key.
 Step 3: Accept the license agreement and choose installation settings.
 Step 4: Wait for installation to complete and restart the computer if
necessary.
 Step 5: Open an Office application and activate it using a Microsoft
account.
4. Mention and explain three essential networking devices.
o Answer:
 Router: Directs data traffic between different networks.
 Switch: Connects multiple devices within a network to communicate
efficiently.
 Modem: Converts digital signals for internet access.
5. Identify five function keys on a standard keyboard and their uses.
o Answer:
 F1: Opens Help documentation.
 F2: Renames selected files or folders.
 F3: Opens search functionality in Windows.
 F5: Refreshes the active window or web page.
 F12: Opens the "Save As" dialog in MS Word.

Section C: Essay Questions (50 marks – 25 marks each)

3. Explain the process of setting up a new PC system, from unboxing to a fully
functional state.
o Answer Guide:
 Step 1: Unbox the system and place components in position.
 Step 2: Connect the monitor, keyboard, and mouse.
 Step 3: Plug in the power cable and turn on the system.
 Step 4: Install the operating system (if not pre-installed).
 Step 5: Configure system settings and create a user account.
 Step 6: Install essential drivers and updates.
 Step 7: Install necessary applications (e.g., MS Office, antivirus).
 Step 8: Set up an internet connection and test system functionality.
4. Discuss the fundamentals of networking, including the types of networks and their
importance in modern computing.
o Answer Guide:
 Definition of Networking: Connecting multiple computers to share
resources.
 Types of Networks:
 LAN (Local Area Network): Small-scale network, e.g., office
network.
 WAN (Wide Area Network): Large-scale network, e.g., the
internet.
  MAN (Metropolitan Area Network): Covers a city or large area.
 Importance of Networking:
 Enables file sharing and communication.
 Facilitates cloud computing and remote work.
 Enhances business efficiency and collaboration.

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/functions earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks

Total: 100 Marks

100 Level University Undergraduate Exam

Course Title: Introduction to Computer Efficiency and Internet Communication
Duration: 2 Hours
Instruction: Answer all questions.

Section A: Multiple Choice Questions (20 marks – 2 marks

each)
1. Which of the following actions can help improve computer speed and performance?
A. Installing unnecessary programs
B. Running multiple programs at once
C. Clearing temporary files and updating software
D. Keeping the computer on 24/7 without restarting
o Answer: C (Clearing temporary files and updating software)
2. Which type of software is best suited for graphic designers?
A. MS Word
 B. Adobe Photoshop
C. VLC Media Player
D. WinRAR
o Answer: B (Adobe Photoshop)
3. Which of the following is NOT a function of a web browser?
A. Sending emails
B. Displaying web pages
C. Managing bookmarks
D. Running JavaScript
o Answer: A (Sending emails)
4. What does HTTP stand for?
A. HyperText Transfer Protocol
B. High Tech Transfer Process
C. Hyperlink and Text Technology Process
D. Hyper Transfer Text Protocol
o Answer: A (HyperText Transfer Protocol)
5. Which of these is a widely used email service provider?
A. Google Docs
B. Mozilla Firefox
C. Gmail
D. Adobe Acrobat
o Answer: C (Gmail)
6. Which protocol is used to send emails?
A. POP3
B. SMTP
C. HTTP
D. FTP
o Answer: B (SMTP)
7. What is the main function of a search engine?
A. Storing user passwords
B. Managing operating system functions
C. Finding information on the internet
D. Sending instant messages
o Answer: C (Finding information on the internet)
8. Which of the following best describes cloud storage?
A. A physical external hard drive
B. Storage on an internet-based server
C. A USB flash drive
D. A local folder on a computer
o Answer: B (Storage on an internet-based server)
9. What is an example of an email etiquette rule?
A. Writing emails in all capital letters
B. Using a clear subject line
C. Sending emails with blank content
D. Using slang and informal language
o Answer: B (Using a clear subject line)
10. Which of these is NOT a web browser?
A. Google Chrome
B. Mozilla Firefox
 C. Internet Explorer
D. Adobe Reader
o Answer: D (Adobe Reader)

Section B: Short Answer Questions (30 marks – 6 marks

each)
1. List and explain three tips for maximizing computer usage efficiently.
o Answer:
 Use Keyboard Shortcuts: Speeds up navigation and tasks (e.g., Ctrl + C
for copy).
 Regular System Updates: Ensures security and improved performance.
 Organizing Files & Folders: Helps in quick access and better system
management.
2. Mention and explain three types of software relevant to different career paths.
o Answer:
 Engineering Software (AutoCAD): Used for design and drafting.
 Accounting Software (QuickBooks): Helps in financial management.
 Programming Software (Python, Java): Used for developing
applications.
3. Define the World Wide Web (WWW) and explain how it works.
o Answer:
 Definition: The WWW is a system of interlinked documents and
resources accessed via the internet.
 How it Works: Web browsers retrieve web pages using URLs and display
them using HTML.
4. List and describe three components of an email message.
o Answer:
 Subject Line: Brief summary of the email’s purpose.
 Recipient’s Address: The email address of the receiver.
 Body: Main content of the email.
5. Name three commonly used web browsers and explain their features.
o Answer:
 Google Chrome: Fast, secure, and supports extensions.
 Mozilla Firefox: Privacy-focused and open-source.
 Microsoft Edge: Integrated with Windows and offers improved security.

Section C: Essay Questions (50 marks – 25 marks each)

3. Discuss five ways in which the internet has improved communication globally.
o Answer Guide:
 Email Communication: Faster and cost-effective global messaging.
 Social Media Platforms: Connects people across distances instantly.
 Video Conferencing: Enables virtual meetings and remote work.
  Instant Messaging Apps: Real-time communication via text and voice
messages.
 Cloud Storage & Collaboration: Facilitates teamwork and document
sharing.
4. Explain the importance of email in business communication and discuss three major
security risks associated with email usage.
o Answer Guide:
 Importance of Email in Business Communication:
 Professional and formal way of communication.
 Allows record-keeping and documentation.
 Supports quick and efficient client interaction.
 Email Security Risks:
 Phishing Attacks: Fraudulent emails designed to steal sensitive
information.
 Spam Emails: Unwanted messages that may contain malware.
 Email Spoofing: Fake emails that appear to be from trusted
sources.

Marking Guide
Section A: Multiple Choice (20 marks total, 2 marks each)

 Each correct answer earns 2 marks.

Section B: Short Answer Questions (30 marks total, 6 marks each)

 Correct definitions/explanations earn 3 marks.

 Correct listing of examples/functions earns 3 marks.

Section C: Essay Questions (50 marks total, 25 marks each)

 Clarity and structure: 5 marks

 Explanation of concepts: 10 marks
 Examples and practical applications: 10 marks

Total: 100 Marks