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In House CAPA

The document details a customer complaint from Mondelez regarding a deep cut issue in the Cadbury Celebration product batch 2100, affecting 247,853 units. The root cause was identified as damage to the die blade due to foreign particles in the substrate. Corrective actions included shredding the affected quantity and installing web cleaners on machines to prevent future occurrences, with the issue marked as closed after verification of effectiveness.

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balaji nobel
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3 views3 pages

In House CAPA

The document details a customer complaint from Mondelez regarding a deep cut issue in the Cadbury Celebration product batch 2100, affecting 247,853 units. The root cause was identified as damage to the die blade due to foreign particles in the substrate. Corrective actions included shredding the affected quantity and installing web cleaners on machines to prevent future occurrences, with the issue marked as closed after verification of effectiveness.

Uploaded by

balaji nobel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Complaints &Corrective Doc No : DL-MR-06

Rev. No : 0.0
Action Report Date : 28.2.2020

Subject: In House Complaints


Customer Complaints: 01 / (2024-2025)
Date of complaints: 03-08-2024
Customer Name : Mondelez
Responsibility : Balaji ( Printing )
Product Name : Cadbury Celebration 110 x 26 mm
Nature of Complaints: Deep Cut Issue Batch No: 2100 , Qty Effect: 247853 No’s

Non – Conformity / COMPLAINTS:

Die Punching issue – Deep Cut on Release Liner

Observations:
Deep cut issue’s was found on Cadbury Celebration 110 x 26 mm

Responsibility :Balaji
Customer Complaints &Corrective Doc No : DL-MR-06
Rev. No : 0.0
Action Report Date : 28.2.2020

Root cause analysis

1 Why Die Got Damage at Running due to some foreign particle material in the Substrate.

2 Why

3 Why

4 Why

5 Why

Root Cause Decided:


Due To foreign particle contact with the Die Blade.

Correction / Corrective Action:

Target
S.No Action Description Responsibility
Date

Correction The Affected Quantity is shredded . Balaji 05-08-2024

Web Cleaner is attached in both the machine


Corrective
to remove the foreign particle at the time of Ramesh Babu 15-08-2024
Action
running.

Corrective
Action

Preventive Action (Required / Not required):

Target
S.No Action Description Responsibility
Date
Customer Complaints &Corrective Doc No : DL-MR-06
Rev. No : 0.0
Action Report Date : 28.2.2020

Prepared by (For customer complaints): Balaji A Date: 08-08-2024


Effectiveness of corrective action, checked on: Verified on : 08-10-2024
Objective evidence reviewed: Effectiveness is verified

Follow up comments, if any:

Status of NC : Closed / Need of follow up / Not closed

Core Team
1.Balaji- Plant Head
2.Balaji -Production Incharge

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