Nhan thu'c ve chu the nuan ly

stfthay doi trong to chifc

» I S . NGUYIN TH! BICH DAO
Giang vien DHKT- Dai hoc Quoc gia Ha Noi

he gidi dang thay ddi d y doan trudc nhirng thay ddi. \''ai

T
chinh \'a quan trpng nhcit trong \iec
vdi tdc dp chdng mat, trd ciia nha quan tri la nhan biet sy quan Iv su tha\' ddi cua td chuc.
trong mpi mat cua ddi fliay ddi sdm hon cac nhan \'ien cua 1.2. Cac nha quan tri cap trung:
sdng xa hdi, \'a dd la hp. Nha quan tri phai nhan thirc La nhimg ngui'ri co \"ai trd trung
quy luat tat yeu cua sy dupe sy thay ddi dien ra trong td gian, \'ai trd cua ho la ncim b.it
pheit trien. Thay ddi va phat trien chuc cua minh khi nd mcri bcit deiu. nliimg tha\' ddi cua cac bd ph.in phia
ben virng khdng he meiu thuan Hp phai tinh toan chi phi cho \'iec dutii, tir do cd nhimg bien phap de
nhau. Dac biet, thay ddi Li mdt yeu thye hien sy tha\' ddi; Xeic dinh mirc dieu chinh kip thiin ddi vcn nhimg
td quan trpng, lien quan den sy dp khci thi; cung cap thdng tin phan tha\' ddi thudc ph.im \'i quan Iv cua
thcinh cdng cua quein tri kinh doanh hdi; tim each tdt nhat cap nhat thdng mmh \ a hd tro cip trim trong quan
hien dai. Sy thay ddi chinh la ngudn tin d.i\' du, kip thdi cho nhan \ien Iv sy tha\' ddi cua ca td chirc.
gdc, ddng lye ciia sy ph.it trien. Vi cua nhdm; td chuc h.iu cin \ a dam 1.3. Ccic nha qu,in tri cap err s&.
\'av, chiing ta nen nhin nli.in su b.io c.ic cdng \'iec kh.ic \'.in dien ra Tii\' la nhimg nguiri quan l\- cap
thay ddi la mdt hien tuimg kh.ich binh thuimg. Nha quan tri chuan bi thap, nhimg lai la nhimg ngiriri true
quan v.i t.it yen, bdi sy thay ddi n.im d.i)' du \'e m.it casirx'.it chcit, tam 1\', liep nam bai duoc nhimg tha\' ddi
ngoai y mudn cua con nguiri. Sir muc tieu, bien phap nham thuc hicn xuat hien trong long td chuc, de co su
menh ciia nhimg nh.i qu.in ly l.i su thav ddi. dieu chmh ha\' thdng b.io cho cap
ph.ii n.im b.it dupe sy tha\' ddi va De thye hien thanh cdng sy tha\' tren, de kip thiri dua ra nhimg bien
dieu chinh nd theo hudng cd loi cho ddi, nha qiuin tri cdn pheii la ngu.'ri ph.ip dieu chinh phii hirp, ddng thtri
td chuc. Chi khi dd, nha quan tri truyen bci cho Ceic thanh vien de ho \ua la cip true tiep td chirc thye hien
mdi cd the dua td chirc ciia minli d.it biet duac sir tha\' ddi trong td chirc, moi nhu cau cua doanh nghiep.
tiri dinh cao cua sy ph.it trien. \'ci chuein bi tinh thcin cho nh.in \'ien Nhu \'.i)', chu the quan ly su thay
ciia minh de ho phdi hiip thuc hien ddi cd \ai trd het site quan trong, nd
1. Chii ihh quan ly sir thay ddi. tdt sy thay ddi. Nha qu.in tri cdn cd CO the Lim thav ddi dien m.io ciia
Su thay ddi ludn g.in lien \'iri mdt \'ai trd r.it quan trpng la ngudi kiem mdt td chirc. Tu\' nhien trong thuc te,
td chuc nh.it dinh. Trong td chirc, so.it, dieu chinh qua trinli thye hien chiing ta Vein thuimg geip nhung nha
nhci qu.in tri Li nguiM dimg dciu, dieu sy tha\' ddi \'.i tien hanli rut kinh qucin tri kem hieu qiui, hp khdng
hanh mpi ho.it ddng. Vi the, chu the nghiem, dua ra bai hpc cho Lin thuc dupe ne trpng \'a ludn lam cinh
cua qu.in ly sy tliay ddi Li cic nha hien tiep theo. hudng den hieu siuit lam \ iec cua td
quan tri. Nha quan tri ph.ii la ngudi De thye hien tdt nhiem vu cua chirc. Viec de "nhirng ngiroi lam \'iec
tcic ddng den sy tha\' ddi, de no dien cbii the qu.in Iv sy tha\' ddi, cin phein loai C" giir cac \'i tri Linh dcio se ga\'
ra mdt cich cd hieu qu.i nhcit \ci it bi locii chu the quan Iv theo cac Ceip : Ccin triV cho moi nguiri, mdt sy nguv
x.io trdn nh.it. Do \'.i\-, \'ai trd cua 1.1. Cac nhci quan trj cap cao: La hiem hien him cho bat kv td chuc nao
nha qu.in tri dupe the hien la nguiri nhimg nguiri bao queit, dieu hanh, dang \irim len muc tieu, tao r,i mdi
cd \'u, xuc tcic, kich thich sy thay ddi; Linh d.io mpi ho.it ddng ciia t.it ca truimg \an hoa la\' nang luc lam \ iec
l.i nguiri lidn ket cic ngudn lye cho sy Ceic bd phein, cac linh \ yc ciia td chuc. l.i trong t.im. Nhimg ni;ucn tlurc hicn
thay ddi; Li nguiM du\' tri sy dn dinh Ho Cling la nliimg ngirin cd \ai tni loai C na\' se tii\'en nhimg n^irin
trong td chirc. Hp Li ngudi nh.iy cam.

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 NGHIEN CUtI TRAO Dm

thye hien loai C khac va sy hien dien lien UJC ciia hp lam thdng tin kip) thdi.
cho nliiing ngudi xung quanh chan nan, bien td chiic •+ Chii the quan ly phai kiem soat lien tuc su thay
thanh noi kem hap dan ddi \'di ngudi tai \'a mpi ngudi se ddi tu ben trong, nham xem boat ddng thay ddi cd hieu
dat cau hdi ve kha nang danh gia ciia nhung ngudi quan qua khdng?
ly cap cao. Vi the, phai kien quyet loai ra nhiing ngudi + Chii the quan ly phai thira nhan \'a ddi phd dupe vdi
thye hien loai C d timg cap dp quan ly, thay the bang mpi tinh hudng cua sy thay ddi nhu \'iee xay dyng cac ke
nhirng ca nhan cd nang lye va dupe mpi ngudi tdn trpng, hoach, muc tieu, phucmg an... cho qua trinh thay ddi. Huy
dieu nay si; giup qua trinh thay ddi dien ra tdt ban. ddng cac ngudn lye, td chiic, bd tri, sap xep lai nhan su
cho phii hpp \'di hoan canli cu the.
2. Chufc nang, nhiem vu ciia chu \M quan ly su
thay ddi 3. Pham chat va ky nang cd ban ciia chu the quan
- Chiic nang co ban cua chu the quan Iv sy thay ddi. lysu thay ddi
+ Chirc nang dybao: Viec d y bao trudc sy thay ddi se Phan Idn ciic nha lanh dao d Viet Nam thudng la
giiip cho cac chu the quan ly chu ddng trudc moi tinh nhung ngudi gidi chuyen mdn nghiep vu, lam \'iec lau
hudng, cd thdi gian chuan bi va ddi phd kip thdi. Da\' la iicim \'a dupe de bat len lanli dcio. Trong tien trinli hdi
mdt chirc nang rat quan trpng ddi vdi chu the quan ly sy nhap, nen kinh te cd nhieu bien ddng va rat phiic tap.
thay ddi ndi chung va cac nha quan tri cap cao ndi rieng. Trong nhieu b-udng hcrp cd the pha \'d co cau, lam xao
+ Chuc nang Lip ke hoach: Lap ke hoach Li qua trinh trdn bocit ddng ciia td chuc dd. De quan ly cd hieu qua thi
ma chu the quan ly xem xet sy thav ddi cua mdi trudng nha qucin tri can cd neing lye quan ly, the hien d viec nam
ben trong, ben ngoai, danh gia cac ngudn lye \'dn ed, de N'iing td chirc, su dimg va qucin ly cd liieu qua cac nhan
xay dung nhiing ke hoach mdi phii hirp vcri hien tai, de \'ien trong td chirc.
img phd kip thdi \'di sir thav ddi, nham deit dupe nhung - Phcim chat ciia chii the quan Iv sy thay ddi.
muc tieu m.i td chuc eiing nhu Cci nhcin chii the qucin ly + Hieu rd td chuc: Viec nam rd td chuc lam ca sd cho
da de ra. nha quan tri, lanh dao td chirc cua minh di diing hudng
+ Chirc iicing td chirc: Td chirc hoeit ddng hieu c]ua muc tieu de ra va kip thdi dieu chinh de thich img vdi
se tcio ra dupe e kip Lim \'iec cd Oeing sueit, chcit lutmg nJiirng thay ddi trong td chuc.
cao. Vice sap xep Lii c.iu true td chuc thuimg chi dien + Neing lye dimg nguiri va quan ngudi: Nang lye to
ra trong giai docin qua dp, nhung Lii chiem mdt vi tri chuc quan ly the hien d sy kheo leo trong viec dimg
quan trpng trong ca qua trinh va thuimg dupe xem nhu ngutri, quan nguiri. De thanh cdng, nha quan tri can phai
la mdt theich thirc tcio bciii khdng khi tiep) nhcin sy thay hieu nhan \'ien, quan tam den hp, ddng thdi giao quyen,
ddi. Chuc iicing td chirc dupe the hien qua viec: Phan giao nliiem \'u \'a giam sat hp. Nlia quan tri la ngudi tiep
cdng, dieu hanh, giao quyen, thiet ke bd may lam \iec nhien lieu cho nhan \'ien, bdi vay nang luc diing ngudi va
(pibdng ban, nhan sir). quan ngudi ciia nha quan tri la mdt pham chat can thiet
+ Chirc neing dcinli gici: Klii cd sy tha\' ddi thi chu the de thye liien quan ly sy thay ddi.
qu.in Iv phai danh gia xu hucmg \'a mdi trudng dien ra sy - Ky nang ciia chu the quan ly sy thay ddi
thay ddi. Viec d.inh gia lya chpn phucmg an hpp ly nhat Ky nang cua chu the quan ly sy thay ddi dupe the hien
cho timg sy thav ddi dua vao tinh hinh, dac diem cua td qua nhirng ndi dung sau:
chuc dd la rat can tlaiet. -I- Kha nang truyen dat thdng tin: Nha quan tri nhan
+ Chuc nang dieu cliiiili: Sy tliay ddi ludn dien ra mdt thdng tin dau tien rdi truyen dat tdi nlian vien mot each
cich lien tuc, nen cac ke hoach ciing nhu phuong an dua rd rang de liieu va nhanh chdng nba't di cho nhan vien
ra khdng bao gid la tdi im, hay ludn dimg \'di mpi hoan hieu, \'a cimg nhau thye hien tdt nhung y tudng dd.
c.mh. Do \'ci\', chu the quein ly Ccin phai Ceip nlieit Ceic tlidng Nliiing thdng diep tru\'en di phai sinli ddng, rd rang va
tin lien quan tiri sy thay ddi de cd nhirng sy dieu chinh cd sire thuyet phuc cao. Do dd, sy thcinh thcio trong kha
hirp ly, phu hpp \di timg hoan canli, thiTi diem dien ra sy nang giao tiep being Idi ndi ludn la phcim chat cAn cd ciia
thav ddi. mdt nguiri lanh dao gidi. Thdng tin trong quan ly sy thay
- Nhiem vu chu veu cua chu the qucin ly sy thay ddi ddi pheii ludn dam bao sy thdng sudt thdng nhcit tir tij cap
-r Chu the qu.in ly ph.ii kiem so.it lien tuc sy tlia\' ddi cao den cac cap ca sd.
tir ben ngoai. D.iy la cdng \'iec nham giup cho nha qucin -I- Ky nang Lip ke hoach: Dciy la mdt ky nang dac biet
tri "don dciu sy tha\' dcii", thuc hicn chirc neing dubcio \'ci trong nghe thueit Linh deio cua nha quan tri. Leip ke hoach

2 6 CONG NCHli:P>>Ky L thang 7/2009 Website: •www.tapchicongnghiep.vn •irv.moitgov.vn

la mdt qua h-inh ddi hdi sy chuyen tam va hinh dp thanh cdng phai cd nhirng chu thd qucin Iv su tha\' ddi
chuyen mdn cao. Nd la mdt trong nliiing veu td quyet tuyet \iM, cd ti-cich nhiem \'iii the he hien tai \ci the he
dinh sy thanh cdng ciia td chuc cung nhu sy nghiep cua tuang lai.
nha quan tri dd. TAI LIEU THAM KHAO
+ Ky nang lam \'iec theo nhdm: Nha quan tri la ngudi I rS. Nguuh Vu Bich Duo, In/miy DH Kmh U\ DHQGHS Pai
dieu hanh mdt td chuc nen kha nang lam viec theo nhdm giaiif; Quan trj sir flmy dpi, 2C)0S.
la mdt ky nang bat budc ddi vdi ho. Mot nha quan tri 2-TS. .Vyid/di HOI Lmi. r n f o i y PH KHXH&SV. PHQGH\. Bai
thanh cdng khdng clii nhd nang lye cua ban than ma phin ^iaiig Quan tri hanh ;•; to dure. 200S.
Idn la nhd sy hpp tac ciia nhan vien. .LPt'fiT Drucknr: Nlii'mg timcli tlurc cua Quan tu trong the- hi XX!.
+ Tai xoay sd Tai xoay sded the ndi la biet tai ciia nha NXB tre Tp.HCM. inOi
qucin tii, tiong cdng tac quan ly. Sy nlianh nhen, linh boat 4 littpi/hc-d-io.royal.vnquan-tii'auan-lv-i^ihlhau-doi-tam'gi-dc.-uot-
khi xir Iv tinh hudng qucin ly se giup cho sy van heinli td qua-ivng-tron-tlmt-hai.litml
ehiie tdt hon. 5.http:ilnnj.opera.com^qtdnihiog!lOOSi01:25 quan-iu-<u-tha\(-iioi-ltie-
+ Ky n.ing giao tiep: Giao tiep la mdt nghe thuat, nd nao-cluhliieu-qiia-clinngc-immagcincnt
the hien sy chinh phuc khdi de va trai tim. Dimg bao gid 6-littp:/;ivivic.kctnoifunglucp l•n'k\l-nang-quan-tvlo966-quan-IU'
danh gia thap sue manh ciia viec lya len phii htrp. Do tllal|-doi-i^'dlcu-lanh-dal'-con-thll^u litml
\'ay, Idi ndi khi giao tiep phai khang dinh, quyet doan va 7 http::'/:ciL-:c piUPrld.com.onlpcicorldimagnzini-J'.a>p''t=nizde-
cd treicb nliiem, de bay td sy hirp tcic cung nhu dem lai tad&atdjd=of5EjD5B5E57Sb
long tin cho ddi tac. De thye hien sy thav ddi thanh S.hitp-.lldictionanrbacliklwatoandnt gov.vnldctaidt.a<px''par,im=lSl
cdng, nhci quan tri phai ludn chii 'v nang cao kv neing 6aWQ9MzMvOTginZ3podXBpZDI>x\tZra\\5kP<ZrZXIMi-,lkPQ==&
giao tiep ciia minli. pago=3
Trong td chuc thi chii tiie quan Iv chinh la nguiri tien 9.http:lljou-a\l'n>ocialn'ork ni-tilioniciindi-\ pllphtptlon-coln_con-
phong di dau de chuan bi mpi dieu kien cho qua trinh tcntii•rou^u^=artlctol:•'h^-2L^:klulcll III va-i Ing-c.i'iOng lac xa-lll-
thye hien su thay ddi cua td chuc dd. Mdt td chirc mudn ^:->•catld--3S::'U'tnanh^>Ci'^ltl'nnd-bl

Qua phein tich d tren ta thci\, su qu\' dinh khdng rd

Quy chuan ky thuat... rang, chdng cheo \'ei khdng gcin ket \'oi nhau giira hai
he thdng pheip luat (chung \'ei chuven nganh) lam cho
cac luat gia - nliimg ngiriri am hieu \'c liuit nhat cimg
(Tiep theo trang .'^3)
cd nhirng Lip luan va each giai thich khac nhau. Chiing
d) Ngin/i'ii tdc irii tieu - dp dung plidp hint chiiyeu tdi mong mudn, Qudc hdi khi xav dimg luat men, cimg
ngd nil nhu siia hai dao lucit: Luat Ban hcinh \'cin ban quy
Thye te, khi cd cac qu)' dinh kh.ic nhau giira cac phcim phap luat, Luat Lieu chuan \ei Qu\' chuan, can
lutit, thi cic nha quein ly, ngudi api dung phap luat soat xet ky ban de, nhirng dao luat khdng mau thuan,
Cling nhu co quan tu phap se Ccin cir \'ao phap luat khdng triet tieu quv dinh cua nhau, cd tinh kha thi cao
chuyen nganh lam can cir chcic chan hon de khang trong cudc sdng. Dieu mong mudn sau cimg la, Uy ban
dinh khi x.i\' dyng, soan thao, theim dinh, ban hanh, Thuimg \'u Qudc hdi thye hien chuc trach ciia minh
thdng bao, quy dinh thtri diem ed bieu lye \'a danh gia ciing can cd giai thich cho rd QC cd phai la VBQPPL
sy phii hpp \'di QC \'a VBQPPL. trong thdi gian sdm nhat. •>

1 Khoan 1 DiSu 34 Luat Tieu chuan va Tieu chuan ky thuat

2 Khoan 1 Dieu 78 Luat Ban hanh van ban quy pham phap luat nam 2008
•^ Diem a Khoan 1 Dieu 36 Luat Tieu chuan va Tieu chuan ky thuat
4 Khoan 2 DiSu 78 Luat Ban hanh van ban quy pham phap luat nam 2008
5 Dieu 47. Didu 48 Luat Tieu chuan va Tieu chuan ky thuat
6 Thong tu so 23/2007/TT-BKHCN ngay 28 thang 9 nam 2007 cua Bo Khoa hoc va Cong nghe huong dan xay dung,
tham dinh va ban hanh Quy chuan ky thuat
7 Thong tu lien tich s6 55/2005/TTLT-BNV-VPCP ngay 06 thang 5 nam 2005 giCra BQ NOI VU va Van phong Chlnh phu
hudng dan v4 the thuc va ky thuat trinh bay van ban

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