Client Advisory site- always ask name and number first

No Phone Verification please - May proceed with Just Email or Just Phone (But Not email & No Phone)

Rules
- Must be injured from electricity or electrocuted in the last 3 years
- Send partials ONLY if injured - do NOT send if unsure
- All States
- FD ONLY if injured and open to consult
- Must be open to consult**No questionable spam - do NOT send if unsure
- Try to get marketing at the end
- DO NOT SEND UNLESS ABSOLUTELY SURE IT'S A LEAD
- NO SPANISH or Other Language LEADS - if not able to continue in English Delete

Save Rules:
Full Leads - captured all information - summary - then Marketing Source if provided
Partial: ONLY IF INJURED + DO NOT FASTDIAL - captured partial information- summary - then
Marketing Source if provided
Fast Dialed: (If an injury + open to consult) Fast Dialed lead- summary - then Marketing Source if
provided

1. Get Name - be sympathetic if injured Name 1/2/3/4/5/6

2. Get phone + email Phone + email
2a. If they won't give use phone + email - don't want to give
3a. How can we help? Help 1/2/3/4 OR FAQ
3b. If injured / death then Sympathy 1/2
4a. (Only if unclear) Were you electrocuted? Electrocuted?
4b. If not injured from electricity or electrocuted No electrocution then delete lead
5a. Where? Where 1/2/3/4
6a. When? When 1/2 (must be in past 3 years or)
6ai. IF more than 3 years ago more than 3 years delete lead
7. What Injuries? Injuries 1/2
8.(If you haven't gotten it) Last Name? last name?
9a. Open to consultation? Legal consultation?
9b. No to consultation No to consultation then delete lead
10. How did you hear about us? Marketing?
11. Consultation Consultation- PI 1/2
12. Save Lead Save Lead 1/2 and fast-dial 24/7 UNLESS IT IS A PARTIAL (do not fastdial partials)

Phone: 855-919-4229

Address:
Don't give out - we're a national law firm

Chat Responses
Name 1

Happy to help - may I have your Full Name please?

Name 2

Sure thing - may I have your Full Name please?

Question. Name 3

Can I have your Full Name please?

Sorry. Name 4

I'm very sorry to hear that - may I have your Full Name please?

Sorry (injury) Name 5

Oh my goodness. I'm very sorry to hear that. Our team has more than 40 yrs. of experience handling
electrocution cases and would love to help if we can. May I have your Full Name please?

name - 6 veterans

Yes we do and thank you for your service. May I have your Full Name name please?

Phone + email

Thank you XXX - in case we get disconnected can I have a good phone number and email address
please?

phone + email - don't want to give

I'm sorry but we need either a phone number or email to proceed. May I have either your phone number
or email address please?

Won't give phone email

I understand - but I'm sorry I can't help unless I have that information

Help 1 Legal Situation

Thank you for reaching out to us. Can you tell me about your legal situation please?
Help 2 What Happened

I'm happy to help - can you tell me about your legal situation in a sentence or two please?

Help 3. Sorry What Happened

Sorry to hear, thank you for reaching out to us. How can we help you?

Help 4. Something really bad happened

That's terrible. I am so sorry to hear that. Can you tell me about your legal situation in a sentence or two
please?

Sympathy 1

I'm very sorry to hear that.

Sympathy 2

That's horrible. I'm very sorry you're going through this.

FAQ START

Question Don't Know Answer

That's a great question for one of our attorneys. I would love to pass this along to one of our attorneys so
they can learn more and help if they can. What date did this happen?

Cost Question 1 Personal Injury

We handle electricity injury cases on a contingency basis meaning we only get paid once you win your
case. I'd love to set you up with an initial consultation with one of our attorneys so we can learn more
about your legal situation. Where did this happen (city/state)?

Can we meet online? Or Can we meet in person?

We absolutely can meet online or in person - whatever is most convenient and comfortable for you. If you
decide to retain our firm, we can handle everything via email and over the phone. Can you tell me more
about what happened please?

Cost of consultation?

All consultations are free and there are no upfront costs. Can you tell me more about what happened
please?
What does your firm do?

Our firm handles cases where someone was injured from electricity or electrocuted. Can you tell me
about what happened in a sentence or two please?

Do you work with other cases? (Not personal injury/workers comp/SSD)

I'm sorry, but we do not handle that type of law. Your best bet is to find a lawyer who works with those
types of cases.

Can you help me (outside of Michigan)?

Yes we have offices and partners throughout the country so if we can't take your case ourselves we'll
have a partnering firm that can help you. Can you tell me more about what happened please?

Not in the country (USA)

I'm sorry, but the firm only works on matters pertaining to US law. Your best option is to find an attorney
closer to you. Sorry, and best of luck!

Do I have a claim?

Each and every case is unique and different but one of our attorneys would have to ask you some
questions to learn more. I'd be happy to help you set up a free consultation so one of our attorneys can
ask those questions and lead more. Where did this happen (city/state)?

Should I take the settlement?

The insurance company for the at-fault person has their own legal team. Their goal is to pay as little as
possible and as soon as possible to get the case settled. We always recommend you speak with one of
our lawyers so you can get the best outcome. Where did this happen (city/state)?

How long does it usually take to resolve a case like mine?

Great question - there are a lot of factors involved that would determine how long your case could take.
I'd love to set up some time for you to speak with our attorneys so they can learn more and help you if
they can. What date did this happen?

How much is my case worth?

There are many factors that go into the value of a case. One of our attorneys would need to speak with
you so they can tell you that. I would love to connect you with one of them, but before I do that can you
tell me the date this happened please?

No Medical Malpractice
I'm sorry this sounds like a medical malpractice situation, unfortunately we don't handle those types of
cases. Your best option is to find a local medical malpractice firm. Very sorry and best of luck.

Whats your email address

You can email us here: [email protected]. Would you like me to pass along a message
to our team?

NO Spanish - if someone tries speaking in Spanish / asks for Spanish services

I'm very sorry but our firm does not have translation services available. Lo siento mucho pero nuestra
firma no tiene servicios de traduccion disponibles.

NOT English - if someone tries speaking in different language

I'm very sorry but our firm does not have translation services available. Are you able to continue the
conversation in English?

FAQ END

Electrocuted?

Thank you for that information. Were you electrocuted or injured from electricity?

No electrocution

I'm sorry but we can only take cases where someone was injured from electricity or electrocuted. Your
best bet would be to find a firm that can help with that. Sorry and good luck!

Where 1

Where did this happen (city/state)?

Where 2

Thank you for that information - Where did this happen (city/state)?

Where 3 Sorry

I'm very sorry to hear that XX(Name)XX. Where did this happen (city/state)?

Where 4

Hi XXXX- where did this happen (City/State)?

When? 1

Thank you for that information. What was the date this occurred?

When? 2

Thank you and what date did this happen?

more than 3 years

I'm sorry but we only take these cases if they happened in the past 3 years. Your best bet would be to
find another attorney who can help with that. Sorry and good luck!

Injuries 1

Thank you for that. Can you describe the extent of the injuries please?

Injuries 2

Can you describe the injuries please?

Last Name?

Just for our records may I have your last name please?

Legal consultation?

Would you be open to a free consultation with our legal team to see if we can help you with this?

No to consultation - delete

We can only pass along your information if you are looking to meet with one of our attorneys to see if we
can help with your case. Very sorry and best of luck!

Marketing?

How did you hear about us?

Consultation- PI 1

Thank you for that information XXXX. I'll go ahead and pass this along to one of our attorneys for your
free consultation. May I pass this along now?

Consultation- PI 2 sympathy
I'm very sorry to hear. I'll go ahead and pass this along to one of our attorneys for your free consultation.
May I pass along your information now?

Get Time for Call

What would be the best time for us to reach you please?

Save Lead 1

Great! Thank you very much - I'll pass this along and your phone will ring in a few moments.

Save Lead 2

Thank you very much for your time XXXX. Have a nice rest of your day - we'll be in touch soon.

Thank you

Thank you very much - we'll be in touch ASAP.

Legal Question - Consultation

I understand. I'd be happy to help set you up with a free consultation with one of our attorneys but I
unfortunately cannot give legal advice or opinions here.

Additional information

I can include that in the notes when I send this along to our attorneys.

You're Welcome

You're welcome and have a nice day. We'll be in touch ASAP.

Location

We're a national law firm - we help clients throughout the country. Can you tell me more about what
happened please?

Vendors/Spam

I'm sorry I don't have the firm's contact information. I'm a third party Chat Agent and can't pass along
vendor information sorry.

Job Seekers
I'm sorry I don't have the firm's contact information. I'm a third party Chat Agent and don't know if the firm
is currently hiring.

Do you Work for the Firm?

I'm a third party chat agent who helps Electrocuted Law firm with live website chat but do not work directly
in the office.

Block

***Blocked - I'm sorry but your message has been blocked and chat agents can no longer see your
messages. Have a nice day.***