SIDHARTHA SWAIN

Utrecht, Netherlands

[email protected] +31631987262

Summary
Dynamic and results-driven professional with 21+ years of experience in IT service management, business
transformation, and SaaS solutions. Proven expertise in driving new business growth, leading large-scale digital
transformation projects, and optimizing supply chain operations. Adept at delivering tailored SaaS solutions to
manufacturing and distribution clients, fostering long-term partnerships, and achieving revenue targets. Known
for exceptional communication, negotiation, and problem-solving skills, with a passion for innovation and client
success.

Experience
Engagement Manager
Capgemini NL
Jul 2022 - Present (2 years 8 months)
Currently Working for Capgemini, Netherlands as Engagement Manager, leading transformation
and operational excellence programs for major NL & Global clients in Retail, Logistics, and Energy,
managing cross-functional initiatives that deliver measurable business outcomes.

Strategic Partnership with TenneT:

· Directed the implementation of GitHub Enterprise for TenneT, Europe’s largest energy provider,
ensuring adoption across the Netherlands and Germany.
· Led a complex change management initiative, driving alignment across diverse teams and
implementing DevOps best practices.
· Enabled efficient collaboration and accelerated software delivery cycles, improving the overall
operational agility of TenneT.
· Partnered with executive leadership, IT directors, and external consultancies to shape digital vision,
foster collaboration, and ensure alignment with business objectives.
· Directed the transition from insourced IT services to an outsourced model, managing vendor
relationships, contracts, and SLAs.
· Acted as the single point of contact for IT services, handling escalations, planning future infrastructure
needs, and aligning with business goals.
· Oversaw server, network, and workplace technologies, ensuring performance, security, and availability
across multiple locations.
· Initiated service improvements and established continuous improvement frameworks to enhance IT
service delivery.
· Managed comprehensive IT asset inventory and software licensing, optimizing resource allocation and
compliance.

Albert Heijn Workforce Management Solution:

· Implemented a Workforce Management (WFM) solution impacting over 120,000 employees across
800 stores in the Netherlands.
· Partnered with C-level executives, IT leaders, and Store managers to align on deployment strategies
and tailor solutions to Stores-specific needs.
· Monitored deployment-related risks, facilitated proactive mitigation, and led stabilization efforts post-
implementation to ensure smooth transitions.
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· Introduced AI/ML use cases and GenAI solutions to transform data analytics, enabling smarter
decision-making across the supply chain.

Maxeda Retail Group Transformation:

· Successfully led the Customer Activity Repository (CAR) upgrade for Maxeda, integrating SAP
S/4HANA with the Business Technology Platform (BTP).
· Delivered a future-ready digital platform that enhanced retail operations and customer experience,
enabling data-driven decision-making.
· Achieved seamless integration across multiple systems, reducing operational costs and improving
real-time inventory management.
· Led the pre-sales opportunity for SAP S/4HANA upgrade using the RISE framework for a European
retail leader
· Shaped and executed cross-functional strategies, collaborating with senior leadership to enhance
business alignment and competitive advantage.
· Managed high-risk, multi-stakeholder projects, translating global objectives into actionable tasks and
ensuring timely, within-budget execution.
· Implemented regulatory and corporate process improvements, optimizing resource allocation and
organizational workflows.

Delivery Excellence & Operational Efficiency:

· Led cross-functional teams across geographies to deliver high-quality solutions on time and within
budget.
· Improved project delivery timelines by 20% through process optimization and adoption of advanced
workflow tracking tools.

Key Achievements:
· Boosted client satisfaction scores by 35%, positioning Capgemini as a preferred partner for key clients.
· Delivered digital transformation projects with measurable financial impact abiding to the RFP/SOW/
KPIs
· Delivered IT and workforce management solutions impacting over 120,000 employees for a major
Dutch retailer.
· Spearheaded strategic sales initiatives for major clients in Retail, Logistics, and Energy, driving
measurable business outcomes and achieving growth targets.
· Successfully introduced SaaS-based workforce management solutions, impacting over 120,000
employees across 800 retail stores.
· Partnered with C-level executives to align SaaS solutions with client objectives, enabling smarter
decision-making through AI/ML and GenAI use cases.
· Led cross-functional teams to implement SAP S/4HANA and supply chain optimization solutions,
enhancing operational efficiency and customer satisfaction.
· Delivered tailored sales presentations, negotiated high-value contracts, and closed key deals with
senior-level stakeholders.

Engagement Manager
TCS Norway
Aug 2004 - Jun 2022 (17 years 11 months)
Posten Norway eCommerce & Logistics Transformation:
· Led the largest digital transformation program for Posten Norway’s eCommerce and logistics division,
managing a $15M modernization initiative.

SIDHARTHA SWAIN - page 2

 · Successfully served as the implementation partner for the deployment of TMS products Blujay (E2O)
and Ortec at Posten Norway, ensuring seamless integration and operational excellence.
· Directed SaaS sales and implementation projects, transforming supply chain and workforce
management operations across Nordics.
· Partnered with industry leaders to develop tailored solutions for complex client challenges, ensuring
alignment with business goals.
· Developed performance-driven frameworks for project management and continuous improvement.

Client Engagement & Success:

· Managed high-profile accounts, including Posten Norway, ABN Amro Bank, and major European
retailers.
· Delivered tailored IT and workforce management solutions, ensuring alignment with client goals and
achieving high satisfaction levels.

Program Management:
· Directed the end-to-end delivery of digital transformation projects, leveraging SAP S/4HANA and
advanced data platforms.
· Ensured on-time and within-budget delivery of projects, driving operational efficiencies and enabling
business growth.

Vendor & Stakeholder Management:

· Led complex contract negotiations, resolving client challenges and fostering collaborative relationships
with vendors.
· Enhanced operational performance by streamlining vendor processes and ensuring adherence to
industry standards

Key Achievements:
· Championed a Digital Vision & Strategy for a global retail client, incorporating make/buy decisions and
delivering AI-based inventory management tools.
· Delivered a $15 million modernization project for Posten Norway, leveraging advanced technologies to
enhance workflow efficiency by 40%.
· Established strong relationships with senior management and stakeholders, ensuring alignment on
program objectives.
· Negotiated and closed high-value contracts with senior executives, driving new logo acquisitions and
revenue growth.
· Trained and supported client teams to maximize the value of implemented solutions, achieving high
retention and satisfaction rates.
· Directed IT service operations with a focus on availability and performance of infrastructure and
workplace systems.
· Implemented troubleshooting frameworks and escalation processes to resolve technical challenges
efficiently.
· Managed multi-site IT environments, coordinating across regional locations to standardize services
and optimize performance.
· Negotiated and governed vendor contracts and service agreements, ensuring alignment with
organizational needs.

Education
Indian Institute of Management (IIM) Kozhikode

SIDHARTHA SWAIN - page 3

 Finance & Strategy

Utkal University
Bachelor of Engineering, Computer Science

Licenses & Certifications

Engagement Manager Certification - Capgemini

Six Sigma Green Belt

ITIL Certified

Google Gen AI Fundamentals

SAP Agile Activate Project Manager

Skills
SaaS Sales Strategy & New Logo Acquisition • Supply Chain Optimization • Strategic Client Engagement
• Sales Planning & Execution • C-Suite Negotiation & Closing Skills • Data-Driven Decision-Making •
Cross-Functional Leadership • Market Analysis & Industry Trends • CRM Management & Performance
Metrics • Continuous Improvement Stakeholder Engagement & Communication

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