Chapter – 11: Directing:-

1. The process of giving instructions and guiding people to doing work is

known as_________.
(a) Staffing (b) Controlling (c) Directing (d) Coordination
Answer: (c) Directing
2. Directing is a ___________ function.
(a) Managerial (b) Voluntary
(c) Short-term process (d) Long-term process
Answer: (a) Managerial
3. Directing function is performed along with which of the following
functions_________.
(a) Planning (b) Organising (c) Controlling (d) All of these
Answer: (d) All of these
4. Directing is a___________.
(a) Continuous process (b) Short-term process
(c) Long-term process (d) one day process
Answer: (a) Continuous process.
5. A manager directing his immediate subordinate and taking instructions
from his immediate boss is an example of which characteristic of
directing______.
(a) Directing flows from top to bottom (b) Directing in a continuous
process
(c) Directing initiates action (d) Both b and c
Answer: (a) Directing flows from top to bottom
6. Which among the following is not related to the merits of directing______.
(a) Brings stability and balance to the organization
(b) Initiated action in the organisation
(c) Integrates employee efforts
(d) Introduction of fresh talent to organization.
Answer: (d) Introduction of fresh talent to organization
7. Which among the following is an element of directing_______.
(a) Motivation (b) Leadership (c) Communication (d) All of these
Answer: (d) All of these
8. A superior explains a worker about operations to be carried by him on a
lathe machine is an example of_________.
(a) Motivation (b) Leadership (c) Supervision (d) Communication
Answer: (c) Supervision
9. A mining engineer explains about safety precautions to be followed while
working in a coal mine is an example of ________.
(a) Motivation (b) Leadership (c) Supervision (d) Communication
Answer: (a) Motivation
10. Sakshi, the departmental head of her company, makes the decision to
increase the department’s performance. She decides to provide her
employees some monetary and non-monetary incentives. She is confident
that these incentives will meet their requirements. As a result, they will be
motivated to take action on their own. Identify the element of directing used
in the above case_______.
(a) Leadership (b) Motivation (c) Supervision (d) Communication
Answer: (b) Motivation
11. Arsh and Neil are debating a point concerning directing. They claim that
without this factor, no organization or individuals will be able to reach a
shared understanding. This factor necessitates work on both sides and
takes up 89 percent of a manager’s time. Identify the element of directing
used in this case_________.
(a) Motivation (b) Leadership (c) Communication (d) Supervision
Answer: (c) Communication
12. Motivation is a __________.
(a) A complex process (b) Related to satisfaction
(c) An easy process (d) A goal-directed behaviour.
Answer: (c) An easy process
13. Motivation process is based upon_________.
(a) Motivators (b) Human needs (c) Motive (d) Drive
Answer: (b) Human needs
14. Choose the correct option from the below options which are not
considered as an advantage of motivation___________.
(a) Motivation helps improve the performance of the employees.
(b) Motivation helps in removing barriers related to bad working conditions.
(c) Motivation helps to act as a basis of decision making.
(d) Motivation helps organizations to retain talented people.
Answer: (c) Motivation helps to act as a basis of decision making
15. Abraham Maslow introduced the Maslow’s need hierarchy theory of
motivation exists of ____ needs.
(a) Five (b) Two (c) Seven (d) Four
Answer: (a) Five
16. Which among the following is not a need which comes under Maslow’s
need hierarchy theory of motivation-
(a) Security needs (b) Esteem needs
(c) Self-actualization needs (d) Organisational needs
Answer: (d) Organisational needs
16. Stability of income is an example of __________.
(a) Belonging needs (b) Security needs
(c) Esteem needs (d) Self-actualisation needs
Answer: (b) Security needs
17. Maslow’s need hierarchy theory initiates with __________ and ends with
_____________.
(a) Belonging needs, Self-actualization needs
(b) Basic psychological needs, esteem needs
(c) Self- actualization needs, belonging needs
(d) Basic psychological needs, self-actualization needs.
Answer: (d) Basic psychological needs, self-actualization needs.
18. From the below-given statements choose the statement which does not
stand true in accordance with Maslow’s need hierarchy theory__________.
(a) People’s behaviour is based upon their needs and satisfaction of such
needs influences their behaviour
(b) A satisfied need no longer motivates a person
(c) A person moves to the lower level in the hierarchy from a higher level
when his need is satisfied
(d) Hierarchy starts from basic needs to other higher-level needs.
Answer: (c) A person moves to the lower level in the hierarchy from a higher
level when his need is satisfied
19. Maslow’s need hierarchy theory of motivation is based on_______.
(a) Needs (b) Wants (c) Incentives (d) Satisfaction.
Answer: (a) Needs
20. Viraj is employed by a company. He has been a member of the
organization for the past 17 years. Despite his finest performance in the
organization throughout the years, he was unable to reach the position of
vice president. Identify the Maslow needs that apply to the following
organizational setups.
(a) Safety need (b) Esteem need
(c) Affiliation need (d) Basic psychological needs.
Answer: (b) Esteem need
21. It is the process of influencing the behaviour of people by making them
strive voluntarily towards the achievement of organizational goals.
(a) Supervision (b) Communication (c) Leadership (d) Motivation
Answer: (c) Leadership
22. Leadership is a ________ process.
(a) Irregular (b) Continuous (c) Day-to-day (d) Weekly
Answer: (b) Continuous
23. Which among the following is not an advantage of leadership_________.
(a) Brings positivity and good results
(b) Provides training
(c) Bring changes with maximum discontent
(d) Helps to handle conflicts.
Answer: (c) Bring changes with maximum discontent
24. “A Leader should not only be a good speaker but also a good listener,
teacher, counsellor, and persuader.” Which quality of a good leader is the
statement here highlighting?
(a) Motivation skills (b) Communication skills
(c) Physical features (d) Knowledge
Answer: (b) Communication skills
25. Anju is making gestures as if he wants to communicate with Raghav.
What is Anju’s objective in doing that? Identify the communication feature
that is highlighted in the example above.
(a) Decoding (b) Encoding (c) Media (d) Noise
Answer: (b) Encoding.
26. _________ is known as the process of exchange of information between
two or more persons to reach a common understanding-
(a) Motivator (b) Communication (c) Directing (d) Leadership
Answer: (b) Communication
27. A person who conveys his thoughts or ideas to the receiver is known as
a __________
(a) Encoder (b) Decoder (c) Sender (d) Receiver
Answer: (c) Sender
28. The process of converting the message into pictures or gestures is
known as_________.
(a) Decoding (b) Encoding (c) Feedback (d) Media
Answer: (b) Encoding
29. ________ communication is also called grapevine communication.
(a) Written (b) Oral (c) Formal (d) Informal
Answer: (d) Informal

Chapter – 12: Controlling:-

1. Which of the following is not important for controlling function?
(a) It ensures order and discipline
(b) It restricts coordination in action.
(c) It helps in judging the accuracy of standards.
(d) It improves employee motivation.
Answer: (b) It restricts coordination in action.
2. The need for the controlling function is felt in _____.
(a) Business organisations (b) Political organisations
(c) Social organisations (d) All of the above
Answer: (d) All of the above
3. It is the process of ensuring that events conform to plans.
(a) Planning (b) Controlling
(c) Organising (d) Directing
Answer: (b) Controlling
4. The controlling function is performed by _____.
(a) Top-level management (b) Lower level management
(c) Middle level management (d) All of the above
Answer: (d) All of the above
5. When the deviations between the actual performance and the planned
performance are within the limits ________.
(a) A limited corrective action is required
(b) No corrective action is required
(c) A major corrective action is required
(d) None of the above
Answer: (b) No corrective action is required
6. Controlling function brings the management cycle back to the _____.
(a) Organising function (b) Directing function
(c) Planning function (d) None of the above
Answer: (c) Planning function
7. This concept of Control Management is based on the belief that if you try
to control everything, you may end up controlling nothing.
(a) Critical point control (b) Key result areas
(c) Management by exception (d) Deviations
Answer: (c) Management by exception
8. Identify the correct sequence of the steps involved in the controlling
process.
(a) Measurement of actual performance, Taking corrective action, Setting
performance standards, Comparison of actual performance with standards,
Analysing deviations
(b) Comparison of actual performance with standards, setting performance
standards. Measurement of actual performance, Analysing deviations,
Taking corrective action
(c) Setting performance standards, Measurement of actual performance,
Comparison of actual performance with standards, Analysing deviations,
Taking corrective action
(d) Taking corrective action, Measurement of actual performance,
Comparison of actual performance with standards, Analysing deviations,
setting performance standards
Answer: (c) Setting performance standards, Measurement of actual
performance, Comparison of actual performance with standards, Analysing
deviations, Taking corrective action
9. Deviations are said to be positive in nature when _____.
(a) Planned performance is more than the actual performance
(b) Actual performance is more than the planned performance
(c) Both planned and actual performances are the same
(d) None of the above
Answer: (b) Actual performance is more than the planned performance
10. which of the following is a technique used for measuring actual
performance?
(a) Random sampling (b) Personal observation
(c) Performance reports (d) All of the above
Answer: (d) All of the above
11. Which of the following is not an importance of controlling function?
(a) It ensures order and discipline.
(b) It restricts co-ordination in action.
(c) It helps in judging accuracy of standards.
(d) It improves employee motivation.
Answer: (b) It facilitates co-ordination in action
12. Which of the following statements does not highlight the relationship
between planning and controlling?
(a) Planning and controlling are separable twins of management.
(b) Planning without controlling is meaningless, controlling without planning
is blind.
(c) Planning is prescriptive, controlling is evaluative.
(d) Planning and controlling are interrelated and interdependent.
Answer: (a) Planning and controlling are inseparable twins.
13. Yash runs a logistic company. The Tour In charges of each trip in the
company are expected to submit a report to the Event Manager on the
completion of every trip. Identify the step in the controlling process being
described in the above lines.
(a) Setting of standards
(b) Measurement of actual performance
(c) Taking corrective action
(d) Analysing the deviations
Answer: (b) Measurement of actual performance
14. Controlling function finds out how far __________ deviates from
standards.
(a) Actual Performance (b) Improvement
(c) Corrective actions (d) Cost

Answer: (a) Actual Performance

15. Which of the following is not a limitation of controlling?
(a) Little control on external factors
(b) Costly affair
(c) Ensuring order & discipline
(d) Difficulty in setting quantitative standards
Answer: (c) Ensuring order & discipline
16. “Planning is theoretical whereas controlling is practical” _________.
(a) True (b) False
(c) Cannot say
Answer: (a) True
17. Which of the following is not a process of controlling?
(a) Analysing deviations
(b) Integrates employee’s efforts
(c) Taking corrective measures
(d) Setting performance standards
Answer: (b) Integrates employee’s efforts
18. Which of the following is a traditional technique of managerial
control?
(a) Personal observation (b) Breakeven analysis
(c) Budgetary control (d) All of the above
Answer: (d) All of the above
19. When deviations are good in nature, they are referred to as deviations-
(a) Expected performance exceeds actual performance
(b) Expected performance exceeds actual performance
(c) Both expected and actual performances are the same
(d) None of the above
Answer: (b) Expected performance exceeds actual performance
20. Which of the following claims about the controlling function is correct?
(a) It is a function that looks ahead.
(b) It is a function that looks backward.
(c) Both (a) and (b) (d) None of the above
Answer: (c) Both (a) and (b)