The document covers key concepts related to directing and controlling functions in management, including definitions, characteristics, and elements of directing such as motivation, leadership, and communication. It also discusses the importance of the controlling function, its processes, and the relationship between planning and controlling. Additionally, it includes multiple-choice questions and answers to reinforce understanding of these management principles.
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Ch - 11 & 12
The document covers key concepts related to directing and controlling functions in management, including definitions, characteristics, and elements of directing such as motivation, leadership, and communication. It also discusses the importance of the controlling function, its processes, and the relationship between planning and controlling. Additionally, it includes multiple-choice questions and answers to reinforce understanding of these management principles.
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Chapter – 11: Directing:-
1. The process of giving instructions and guiding people to doing work is
known as_________. (a) Staffing (b) Controlling (c) Directing (d) Coordination Answer: (c) Directing 2. Directing is a ___________ function. (a) Managerial (b) Voluntary (c) Short-term process (d) Long-term process Answer: (a) Managerial 3. Directing function is performed along with which of the following functions_________. (a) Planning (b) Organising (c) Controlling (d) All of these Answer: (d) All of these 4. Directing is a___________. (a) Continuous process (b) Short-term process (c) Long-term process (d) one day process Answer: (a) Continuous process. 5. A manager directing his immediate subordinate and taking instructions from his immediate boss is an example of which characteristic of directing______. (a) Directing flows from top to bottom (b) Directing in a continuous process (c) Directing initiates action (d) Both b and c Answer: (a) Directing flows from top to bottom 6. Which among the following is not related to the merits of directing______. (a) Brings stability and balance to the organization (b) Initiated action in the organisation (c) Integrates employee efforts (d) Introduction of fresh talent to organization. Answer: (d) Introduction of fresh talent to organization 7. Which among the following is an element of directing_______. (a) Motivation (b) Leadership (c) Communication (d) All of these Answer: (d) All of these 8. A superior explains a worker about operations to be carried by him on a lathe machine is an example of_________. (a) Motivation (b) Leadership (c) Supervision (d) Communication Answer: (c) Supervision 9. A mining engineer explains about safety precautions to be followed while working in a coal mine is an example of ________. (a) Motivation (b) Leadership (c) Supervision (d) Communication Answer: (a) Motivation 10. Sakshi, the departmental head of her company, makes the decision to increase the department’s performance. She decides to provide her employees some monetary and non-monetary incentives. She is confident that these incentives will meet their requirements. As a result, they will be motivated to take action on their own. Identify the element of directing used in the above case_______. (a) Leadership (b) Motivation (c) Supervision (d) Communication Answer: (b) Motivation 11. Arsh and Neil are debating a point concerning directing. They claim that without this factor, no organization or individuals will be able to reach a shared understanding. This factor necessitates work on both sides and takes up 89 percent of a manager’s time. Identify the element of directing used in this case_________. (a) Motivation (b) Leadership (c) Communication (d) Supervision Answer: (c) Communication 12. Motivation is a __________. (a) A complex process (b) Related to satisfaction (c) An easy process (d) A goal-directed behaviour. Answer: (c) An easy process 13. Motivation process is based upon_________. (a) Motivators (b) Human needs (c) Motive (d) Drive Answer: (b) Human needs 14. Choose the correct option from the below options which are not considered as an advantage of motivation___________. (a) Motivation helps improve the performance of the employees. (b) Motivation helps in removing barriers related to bad working conditions. (c) Motivation helps to act as a basis of decision making. (d) Motivation helps organizations to retain talented people. Answer: (c) Motivation helps to act as a basis of decision making 15. Abraham Maslow introduced the Maslow’s need hierarchy theory of motivation exists of ____ needs. (a) Five (b) Two (c) Seven (d) Four Answer: (a) Five 16. Which among the following is not a need which comes under Maslow’s need hierarchy theory of motivation- (a) Security needs (b) Esteem needs (c) Self-actualization needs (d) Organisational needs Answer: (d) Organisational needs 16. Stability of income is an example of __________. (a) Belonging needs (b) Security needs (c) Esteem needs (d) Self-actualisation needs Answer: (b) Security needs 17. Maslow’s need hierarchy theory initiates with __________ and ends with _____________. (a) Belonging needs, Self-actualization needs (b) Basic psychological needs, esteem needs (c) Self- actualization needs, belonging needs (d) Basic psychological needs, self-actualization needs. Answer: (d) Basic psychological needs, self-actualization needs. 18. From the below-given statements choose the statement which does not stand true in accordance with Maslow’s need hierarchy theory__________. (a) People’s behaviour is based upon their needs and satisfaction of such needs influences their behaviour (b) A satisfied need no longer motivates a person (c) A person moves to the lower level in the hierarchy from a higher level when his need is satisfied (d) Hierarchy starts from basic needs to other higher-level needs. Answer: (c) A person moves to the lower level in the hierarchy from a higher level when his need is satisfied 19. Maslow’s need hierarchy theory of motivation is based on_______. (a) Needs (b) Wants (c) Incentives (d) Satisfaction. Answer: (a) Needs 20. Viraj is employed by a company. He has been a member of the organization for the past 17 years. Despite his finest performance in the organization throughout the years, he was unable to reach the position of vice president. Identify the Maslow needs that apply to the following organizational setups. (a) Safety need (b) Esteem need (c) Affiliation need (d) Basic psychological needs. Answer: (b) Esteem need 21. It is the process of influencing the behaviour of people by making them strive voluntarily towards the achievement of organizational goals. (a) Supervision (b) Communication (c) Leadership (d) Motivation Answer: (c) Leadership 22. Leadership is a ________ process. (a) Irregular (b) Continuous (c) Day-to-day (d) Weekly Answer: (b) Continuous 23. Which among the following is not an advantage of leadership_________. (a) Brings positivity and good results (b) Provides training (c) Bring changes with maximum discontent (d) Helps to handle conflicts. Answer: (c) Bring changes with maximum discontent 24. “A Leader should not only be a good speaker but also a good listener, teacher, counsellor, and persuader.” Which quality of a good leader is the statement here highlighting? (a) Motivation skills (b) Communication skills (c) Physical features (d) Knowledge Answer: (b) Communication skills 25. Anju is making gestures as if he wants to communicate with Raghav. What is Anju’s objective in doing that? Identify the communication feature that is highlighted in the example above. (a) Decoding (b) Encoding (c) Media (d) Noise Answer: (b) Encoding. 26. _________ is known as the process of exchange of information between two or more persons to reach a common understanding- (a) Motivator (b) Communication (c) Directing (d) Leadership Answer: (b) Communication 27. A person who conveys his thoughts or ideas to the receiver is known as a __________ (a) Encoder (b) Decoder (c) Sender (d) Receiver Answer: (c) Sender 28. The process of converting the message into pictures or gestures is known as_________. (a) Decoding (b) Encoding (c) Feedback (d) Media Answer: (b) Encoding 29. ________ communication is also called grapevine communication. (a) Written (b) Oral (c) Formal (d) Informal Answer: (d) Informal
Chapter – 12: Controlling:-
1. Which of the following is not important for controlling function? (a) It ensures order and discipline (b) It restricts coordination in action. (c) It helps in judging the accuracy of standards. (d) It improves employee motivation. Answer: (b) It restricts coordination in action. 2. The need for the controlling function is felt in _____. (a) Business organisations (b) Political organisations (c) Social organisations (d) All of the above Answer: (d) All of the above 3. It is the process of ensuring that events conform to plans. (a) Planning (b) Controlling (c) Organising (d) Directing Answer: (b) Controlling 4. The controlling function is performed by _____. (a) Top-level management (b) Lower level management (c) Middle level management (d) All of the above Answer: (d) All of the above 5. When the deviations between the actual performance and the planned performance are within the limits ________. (a) A limited corrective action is required (b) No corrective action is required (c) A major corrective action is required (d) None of the above Answer: (b) No corrective action is required 6. Controlling function brings the management cycle back to the _____. (a) Organising function (b) Directing function (c) Planning function (d) None of the above Answer: (c) Planning function 7. This concept of Control Management is based on the belief that if you try to control everything, you may end up controlling nothing. (a) Critical point control (b) Key result areas (c) Management by exception (d) Deviations Answer: (c) Management by exception 8. Identify the correct sequence of the steps involved in the controlling process. (a) Measurement of actual performance, Taking corrective action, Setting performance standards, Comparison of actual performance with standards, Analysing deviations (b) Comparison of actual performance with standards, setting performance standards. Measurement of actual performance, Analysing deviations, Taking corrective action (c) Setting performance standards, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, Taking corrective action (d) Taking corrective action, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, setting performance standards Answer: (c) Setting performance standards, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, Taking corrective action 9. Deviations are said to be positive in nature when _____. (a) Planned performance is more than the actual performance (b) Actual performance is more than the planned performance (c) Both planned and actual performances are the same (d) None of the above Answer: (b) Actual performance is more than the planned performance 10. which of the following is a technique used for measuring actual performance? (a) Random sampling (b) Personal observation (c) Performance reports (d) All of the above Answer: (d) All of the above 11. Which of the following is not an importance of controlling function? (a) It ensures order and discipline. (b) It restricts co-ordination in action. (c) It helps in judging accuracy of standards. (d) It improves employee motivation. Answer: (b) It facilitates co-ordination in action 12. Which of the following statements does not highlight the relationship between planning and controlling? (a) Planning and controlling are separable twins of management. (b) Planning without controlling is meaningless, controlling without planning is blind. (c) Planning is prescriptive, controlling is evaluative. (d) Planning and controlling are interrelated and interdependent. Answer: (a) Planning and controlling are inseparable twins. 13. Yash runs a logistic company. The Tour In charges of each trip in the company are expected to submit a report to the Event Manager on the completion of every trip. Identify the step in the controlling process being described in the above lines. (a) Setting of standards (b) Measurement of actual performance (c) Taking corrective action (d) Analysing the deviations Answer: (b) Measurement of actual performance 14. Controlling function finds out how far __________ deviates from standards. (a) Actual Performance (b) Improvement (c) Corrective actions (d) Cost
Answer: (a) Actual Performance
15. Which of the following is not a limitation of controlling? (a) Little control on external factors (b) Costly affair (c) Ensuring order & discipline (d) Difficulty in setting quantitative standards Answer: (c) Ensuring order & discipline 16. “Planning is theoretical whereas controlling is practical” _________. (a) True (b) False (c) Cannot say Answer: (a) True 17. Which of the following is not a process of controlling? (a) Analysing deviations (b) Integrates employee’s efforts (c) Taking corrective measures (d) Setting performance standards Answer: (b) Integrates employee’s efforts 18. Which of the following is a traditional technique of managerial control? (a) Personal observation (b) Breakeven analysis (c) Budgetary control (d) All of the above Answer: (d) All of the above 19. When deviations are good in nature, they are referred to as deviations- (a) Expected performance exceeds actual performance (b) Expected performance exceeds actual performance (c) Both expected and actual performances are the same (d) None of the above Answer: (b) Expected performance exceeds actual performance 20. Which of the following claims about the controlling function is correct? (a) It is a function that looks ahead. (b) It is a function that looks backward. (c) Both (a) and (b) (d) None of the above Answer: (c) Both (a) and (b)