LUİZA MOURA
Marketing Professional
Portifolio
2 0 2 4
Hello,
I’m Luiza Moura
2024 Graduated High School
“A motivated high school graduate with 2+ years of experience as a
receptionist in the cosmetics industry and 2 years as a customer service
representative in a publicity company. Skilled in communication, client
relations, and organizational management, with ability for creating
positive customer experiences.”
Problem Solver Ability to deal with change
Interpersonal Skills Multitasking
Clear Communication
Education
Colégio e Curso AZ - Private High
2 School in Brazil
High School Diploma (Class of 2024)
Training
Language Proficiency
• Native Portuguese speaker with advanced
English skills acquired since the age of 8.
• Currently improving Spanish proficiency
through Duolingo, focusing on conversational
fluency and cultural understanding.
Experience
Pan Painéis Ltda Publicity Company Onduladus Co. Cosmetic Company
3
Costume Service Representative
(2 years) Recepcionist (2 years)
• Delivered exceptional customer support via • Greeted and assisted clients, ensuring a
phone and email. welcoming environment.
• Resolved client inquiries and complaints • Managed schedules and appointments
promptly. efficiently.
• Assisted in promotional activities and • Maintained communication between
supported marketing campaigns. departments.
Handled over a hundred client groups
Projects & Achievements
Assisted in cordinating some successful publicity campaings for
high-profile clients such as Vaccination Promotion, Digital
Parabolic Antenna Promotion... across the whole country
(Brazil)
Participated in 2 product lines (Cosmetic) launch
Increased client satisfaction ratings by 20% through proactive problem-
solving and fast replying
Successfully managed over 10 client appointments daily, ensuring
smooth operations.
Skills
• Technical Skills:
Proficiency with office software (e.g.,
Microsoft Office, Google Workspace).
Customer Relationship Management
(CRM) systems (if applicable).
Social media basics or marketing tools
(e.g., Canva, Instagram).
Trilingual Communication
5
• Soft Skills:
Excellent communication and
interpersonal skills.
Strong organizational and
multitasking abilities.
Problem-solving and conflict
resolution.
Cultural sensitivity and adaptability to
diferent people situations and/or
conditions
Testimonials/
“It is amazing that i can see you
as a great professional in the
future at such a young age just by
Reference
the way you act in class and
group projects“
translated from portuguese
-Raphaela Ferreira (Literature,
Portuguese and Essay Teacher )
“She is so fast with reporting the
6 workers, that she sees things before
me, and im the boss, treasure having
you.“ “Great job, i didn’t even have to do
translated from portuguese
anything with you today cause did it all
-Luiz Carlos (Owner and Supervisor by yourself.“
translated from portuguese
of Pan)
-Luana Souza (Work Colleague- Pan)
Thank
you Even if you cannot give
anythimg more, give thanks.
Seeker
Contact Details
Email : Gmail: [email protected]
Salvador Allende Avenue, 5400 - Rio
9 Address :
de Janeiro, Rio de Janeiro st, Brazil
Phone : +55 (21) 99999-5062
