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Intel guide

To resolve issues with a malfunctioning Intel processor, contact Intel support via live chat or phone. Provide detailed system configuration information as requested in their email, including specifications for all components. After submitting the required information, you may need to wait for approval and provide a shipping address for any replacements.

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7 views

Intel guide

To resolve issues with a malfunctioning Intel processor, contact Intel support via live chat or phone. Provide detailed system configuration information as requested in their email, including specifications for all components. After submitting the required information, you may need to wait for approval and provide a shipping address for any replacements.

Uploaded by

blcdetout1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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To Kick this whole thing of you would start but calling up intel support.

go to http://www.intel.com/support/feedback.htm?group=processor

and click under the live chat still need help then choose your countrys number and call them.

This step is easy, Tell them the proccesor you have tell them it's stopped working, you have tried it in
another system the same and it did not work. also you tried another of the same type cpu with the pc
that the broken one was not working in and it worked great,

so he/she will take and email from you say it's strange ect, and you will get an email similar to this. I
would of screen capped this one but it is to long.

Thank you for contacting Intel® Technical Support.

As previously discussed, we need a full system configuration in order to identify the root cause of the
issue correctly and being able to provide an adequate solution.

All part numbers needed should be read directly from the component itself and not from within
software which very often only show the specs of the product but not the relevant information we need.

Please provide all system components. In case a component is onboard, please state accordingly. If
something does not apply at all, just state n/a:
CHASSIS

Model:

PSU

Manufacturer:

Model:

Watt:

ATX revision: ATX 12V ver. 1.0, 1.3, 2.0, 2.2 or 2.3?

MOTHERBOARD

Make (if non Intel board):

Model
Revision(if non Intel board):

Serial# (if Intel Board):

AA#(if Intel board):

BIOS:

(if the system boots, please specify the BIOS version. If not, please advise if the BIOS has been updated
in the past and approx. when)

CPU

CPU model: Intel® ………………….

SL# (on the 3rd line of the cpu itself):

FPO# (on the fifth line of the cpu itself):

Fan Make:
Fan Part#:

HDD (Make and model, Size, Type if SATA, IDE, if RAID configured):

In case you are using a solid state drive

SSD model:

SSD part number:

SSD firmware version:

Memory

Make:

Type: DDR1/2/3?

Part Number:
Population (how many modules and in which slots integrated e.g. A1, B1…)

GRAPHIC CARD

Make:

Model/GDDR:

SOUND CARD

Make:

Model:

DVD/CD

Make:
Model:

SATA or IDE

Any other add-in cards integrated in the system?

OPERATING SYSTEM

Build-Version:

Service Pack:

Language::

For further queries please do not hesitate to contact us.

(that’s great now fill all this info out and send it back.)
you will then get an email like this if you choose an unlocked cpu that i did.

I would not choose and unlocked one unless you don’t mind waiting 3 days for approval.

Next email will be like this.


After sending your POP I used the amazon one worked great you will get an email back

saying he/she needs shipment address and your done send that and wait.

Not sure how long shipping is though :( but did get the tracking confirmation.

Thanks for reading thomas.

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