Quality of Service Business Rules - August 2024
Quality of Service Business Rules - August 2024
August, 2024
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TABLE OF CONTENTS
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Part 1- General …………………………………………………………. 3
Introduction……………………………………………………………....3
Definitions………………………………………………………………..3
Application of the Business Rules………………………………………....3
Part 2- Threshold Targets and KPIs……………………………………4
Wireline Service KPIs……………………………………………………..4
Wireless Services KPIs………………………………………………........4
1. Fixed Wireline Telephony Services for End Users………………….4
2. Account Complaint KPIs……………………………………..........4
3. Customer Care Service KPIs………………………………….........9
4. Network Performance KPIs……………………………………….10
5. Data Services KPIs………………………………………………...16
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PART I: GENERAL
1. Introduction
In furtherance to the Nigerian Communications Commission’s (NCC) objectives of
development and monitoring of performance standards and indices relating to the
quality of telephone and other communications services in Nigeria having regard to
the best international practice and in line with the Nigerian Communication Act
(NCA) 2003 or as may be amended from time to time which vests the NCC with
the exclusive right to regulate Communications services, the need to review the
existing Quality of Service (QOS) Regulations is necessary taking into consideration
of new and emerging technologies and some prevailing operational challenges.
This document sets out the Business Rules for implementation, monitoring and
effective Management of Telecommunications Quality of Service by the NCC in
Nigeria. Any changes to these Business Rules shall be subject to the change control
procedure as presented in the ‘Change Control’ Section of this document.
2. Definitions
All terms used in the Business Rules have the same meanings as defined in the
Nigerian Communications Act, 2003 (the “Act”) and the Quality of Service
Regulations.
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PART II: THRESHOLD TARGETS AND KPIS
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6. Failed attempts to load recharge payments. (a) < 3 Hours for network related faults
(NB. Except for exceptional circumstances
that have been made public, each time
within 2 hours of occurrence of the failure
in the affected area. Each failure in this
category that has taken longer than 48 hours
to resolve must formally and specifically be
communicated to the commission
(b) < 1 Hour for software related faults
7. System failure at Contact Centers inhibiting < 30 Minutes
bill payments
8. Failed attempts to check/determine the < 2 Hours
account balance
9. Losing credited amounts from the account. < 1 Hour
10. Miscellaneous complaint resolution time < 48 Hours
11. Inability to change tariff plan for qualified < 24 Hours
subscriber
12. Credit deducted but not reflected in the < 1 Hour
receiving account in case of virtual top-up
13. Invalid system response for genuine service < 2 Hour
request
14. Unjustified call-barring/restriction (local, < 2 Hour
national or international
15. Inability to activate offered service < 2 Hour
16. Inability to access offered service by a < 1 Hour
qualified customer on an enable device
17. Inability to load credit from an over- < 1 Hour
scratched card
18. Request for blocking of reported lost/stolen < 5 minutes
SIM card which subscriber ownership has Blocking allowed, and further usage should
been confirmed not be chargeable to the consumer from the
moment of filing the report.
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19. Request for PUK code Should be met within 3 Hours
20. Inability to send or receive SMS < 1 Hour
(local or international)
21.. Inability to retrieve or send voice SMS < 1 Hour
. Miscellaneous Complaints KPI Target
Resolution Time
22. Unsolicited messages (i) The service provider must provide
an option for the subscriber to “Opt
out” of receiving such messages in
case of messages originating from
the service provider or its third
party business partners.
(ii) The service provider should make
reasonable effort to identify and
block or filter bulk, unsolicited and
offensive messages from other
sources.
23. Time for recharge/bill payments to reflect < 10 seconds recharge from mobile
on the account. < minutes recharge from Bank Automated
Teller Machine (ATM)
< 1 Hour over the counter
< 10 Minutes after receipt of payment
confirmation, for internet-based transaction
24. Number of complaints upheld < 10
Per day related to:
(i) wrongly cleared balance
(ii) wrong IVS/System response
message
(iii) failed attempts to determine the
account balance
(iv) failure to provide agreed content
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25 Number of complaints per month related to < 10
incorrect settings by a licensee leading to
inhibition of two-way communication while
roaming internationally.
26. Meeting advertisement commitment There shall be no disparity between
advertised rates and that eventually
received by the consumer
27
28 Complaints call ID Each complaint call must be given a
unique reference number that identifies
its nature/category, for follow up and
statistical analysis.
29. Number of complaints per day related to any of < 50 per day
the following :
(a) One-way/two-way loss of audio
(b) Cross-talk
(c) Call misdirection to un-intended
number
(d) Voice quality
30. Number of complaints per day in respect of <5
Network-related blocking of incoming calls for
any subscriber.
31 Number of complaints per day related to inability < 10
to meet SMS/MMS end-to-end delivery time
threshold for any subscriber.
32. Voice-mail related complaints per day <2
33. Acknowledgment of delivery of all = 100% unless deactivated by
SMS/MMS/IMS messages sent subscriber
34. Cost information (end of call notification) for all = 100% within 5 minutes of hang-up
completed calls or RGE via text to the consumer unless deactivated by subscriber or
deactivated at his/her behest.
35. Promotions and games Rules of participation must be clear and
widely published, and promotions shall
not lead to breach of any part of these
regulations
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I. Post-Paid (i) A text notice after reaching 75%
of credit limit
(ii) On reaching 100% of credit
limit a constant IVR notice of credit
expiry remains ON for the next
1 week, during which the
Operator is at liberty to
allow/disallow outgoing calls until debt
is settled.
(b) If there is dispute, resolution
time < 24 Hours
1/30th of average monthly
spending should be allowed for
out-going calls to be used by the
customer within the dispute
resolution time.
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Deduction of Line rental charge
(if any) is regarded as an RGE.
A subscriber with a proof of
good reason for absence is at
liberty to request for line-
parking
III. INTERNET SERVICE To be restored within 2 hours
except for service lawfully
disconnected
IV. Number of complaints received per day by < 10/1 million subscribers
the operator/NCC’s consumer Affairs Bureau
with respect to the Operator’s inability to meet I, < 10 for operators with < 1 million
II, and III subscribers
37. Credit run-out alert whilst on a call A single short-beep to the call initiator
at :
(i) 2 Minutes, and at
(iii) 30 seconds to termination of the
ongoing call
Low credit announcement to be played
while the call is being originated in a
situation where the call cannot last up to
30 secs.
38. Credit loading and balance checks Free of charge; operators must provide
options such as by text and/or voice or
other means that will support physically
challenged persons.
39. Handset/Recipient Rejected Calls IVR must be in place to state that the
called number does not accept calls
from the calling number.
Table 3 : Customer Care Services KPIs
3.1. Call Centre
1. Call Handling Maximum number of call-attempts
before connecting to Customer
Care Lines should not be more than
three (3) times ;
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Maximum number of rings before a
call is answered by either an IVR
machine or a live agent should not
be more than five (5) ; and
Where a customer decides to speak
to a live agent, the maximum
duration allowable on the
queue/IVR should be 5 minutes
before answer.
In exceptional cases where live
agent may be unavailable within 5
minutes to answer the call, a
customer should be given an option
to hanging up to be called back
within a maximum time of 30
minutes.
2. Customer care lines that can be accessible through > 1 free access number and if 1 number
other networks then it should accommodate multiple
calls at the same time.
3.2. Customer Care Centre
Waiting time to be physically attended to by < 30 minutes. The Licensee shall
relevant staff at customer care centers provide means of measuring the waiting
time, starting from time of arrival at the
premises.
TABLE 4 : Network Performance KPIs
4.1. Network Node Performance
1. BH call completion rate > 97% of attempted calls
2. Location update success rate > 99% of attempts
3 Paging success rate > 98% of attempts
4. BH TCH Assignment success rate > 99%
5. HLR/HSS/MSC/MGW , BH VLR and other < 70%
core network capacity utilization
6 BH BSC and BH RNC capacity utilization < 60%
7. BH processor loading < 60%
BH Erlang Utilization/BSc
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8 No. of interconnect points per 3 contiguous >1
covered states (standalone or shared)
9. Interference protection ratio (a) Co-channel C/1> 12dB
(b) Adjacent channel C/I > - 12dB
(c) A Licensee must operate within
its permitted frequency band
without causing harmful
interference to parts of its network or
network of other licensees.
11. Resolution time of BTS faults impacting on traffic < 2.5 hrs Rural
< 1.5hrs Urban
Exceptional circumstances such
as late night failures in difficult
locations must be announced
via electronic media covering
such location, within 2hrs
12. Resolution time of BSC faults impacting on traffic < 45 minutes
13. HLR/STP-in-pool implementation =100%
14. Geographical location of HLRs/STPs/SDPs/SCPs > 2 locations
15. Resolution time of MSC and other core network node < 10 Min
faults impacting on traffic
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MSC/VLR (MSS) and other core network System > 99.99% of (720Hrs)
Availability (monthly or any other duration as may be
determined by the Commission)
16. Mean Time to Repair other failures that affect traffic < 1.5 hours
17. Service coverage received signal level Out-door > -80 dBm
In-door > -85 dBm
In-vehicle > -85 dBm
18. Signaling (SS7) utilization < 40% HSL ; < 30% NBL
Signaling (SS7) Link Availability > 99.99%
LinkSet Unavailability < 0.01%
19. Conversational voice quality on ON-NET calls MOS > 3.6 on the MOS scale
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4.2 Microwave Transmission Path
1. Maximum time for transmission/physical link outage < 2 Hours
2 Percentage of microwave links with space as well as > 60%
frequency diversity
3. BH congestion on truncks < 0.2%
4. Redundancy on transmission links Must conveniently handle 100%
of the primary link BH traffic.
There should not be
redundancy on all critical links
5 Compression ratio on transmission system < 1:1, but for any other
compression ratio a specific
authorization must be obtained
from the commission for the
specific transmission rout and
for a particular period of use.
6. Error second ratio (ESR) < 0.01 (< 1 x 10-4 for IP
Traffic)
7. Background block error ratio (BBER) < 0.00005 (< 1 x 10-6 for IP
traffic)
8. Severely error seconds (SESR) < 0.02 (< 1 x 10-5 for IP traffic)
9. Availability > 99.99%
10. Delay < 50ms
11. Average delay > 29ms
12. Delay variation < 5ms
13. Packet loss < 1%
14. Slip < 5%
4.3. Synchronization Network (Node Output)
1. Primary reference clock (PRC) MTIE = 25 + 0.275T ns {T =
900s}
TDEV < 3 ns
2. Synchronization supply unit (SSU) MTIE = 2000 ns
TDEV < 3 ns
3. SDH equipment clock (SEC) MTIE = 250 ns
4. PDH synchronization interface MTIE = 2000 ns
TDEV < 34 ns
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S/N KPI TARGET COMMENT
The General KPIs
1 Percentage of cells reporting QoS data for ≥97% of cells
each KPI reporting for
98% of the
days of of the
month or any
other duration
as may be
determined by
the
Commission
2 Percentage NCC QoE applets registered in ≥98% Percentage of Applets
QoS Infrastructure Tool Server allocated per MNO
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5.0 POINT OF INTERCONNECT KPIs
KPI Target Comment
1 ASR Incoming ≥35% 35% for MNOs and
ICHs and 40% for
PNLs/fixed line
2 ASR Outgoing ≥35% 35% for MNOs and
40% for PNLs/fixed
line
3 Congestion Incoming ≤0.5%
4 Congestion Outgoing ≤0.5%
5 Utilization ≤70%
6 Route Availability ≥99.99%
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S/N REPORTING AREA REPORTING COMMENT
PRIORITY
1 LAGOS 1
2 OGUN 1
3 ABUJA 1
4 OYO 1
5 KANO 1
6 KADUNA 1
7 RIVERS 1
8 DELTA 1
9 ANAMBRA 1
10 EDO 1
a. That, Mobile Service Providers shall submit QoS data on a Reporting Area basis
at the cell level to enable the Commission review its threshold. The mechanism
of reporting the QoS data shall be as determined by the Commission
b. That, Mobile Service Providers shall comply with the prioritization of Reporting
Areas and KPI set for the Reporting Areas.
c. That, Mobile Service Providers shall meet the KPI targets in all of the Priority I
Reporting areas. That, Mobile Service Providers shall meet the KPI targets in at
least 80% Priority 2 Reporting areas.
d. That, Mobile Service Providers shall meet KPI targets in at least 70% Priority 3
Reporting Areas.
e. That, Mobile Service Providers shall meet KPI targets at the national level. That
failure to meet the specified KPI targets in any Priority 1 , Priority 2 or Priority
3 Reporting Areas for the last 90 (Ninety) days prior to the KPI assessment will
result in applicable regulatory action,
PART IV: DEFINITION OF TERMS AND PARAMETERS
The following terms shall convey the meanings ascribed to them hereunder in the
context of these regulations. Formula-based definitions can be implemented using
the formula specified hereunder or formula with similar effect (should the counters
specified not be directly available). All KPIs must be achieved by pre-and post-paid
services.
1. Call: A generic term related to the establishment, utilization and release of
connection.
2. Call attempt: an attempt to achieve to a connection to one or more devices
attached to a telecommunication network.
3. Successful call: A call that has reached the desired number and allows
conversation to proceed.
4. Busy Hour (BH): The continuous 1 – hour period lying wholly in the time
interval concerned (usually 24hrs) for which the traffic or number of call
attempts is greatest.
5. Call completion rate = CSSR * (1 – TCHDropRate)
6. Location Update Success Rate (Registered and non-registered subscribers)
7. Paging Success Rate = (NPAGIRESUC + NPAG2RESUC) /
(NPAGILATOT + NPAGIGLTOT) *100 [%]
8. Call Setup Time (Post Dialing Delay): Time interval between the end of
dialing by the user and the reception by him of the appropriate ring-back tone
or recorded announcement, or the abandonment of the call without a tone.
9. Interconnect Circuit (Pol) Congestion: This is the percentage congestion of
the Interconnect Circuits measured at busy hour.
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10. Processor Load: This is the percentage of MSC Processor Workload
measured at busy hour.
I. BHHIR, MSC Utilization: % Capacity Utilization VLR and MSC at busy hour.
11. No. of Interconnect points per zone: Is the existence of at least one
interconnection point per zone.
13. Resolution Time of CIC mismatch: Is the time taken to resolve a CIC
mismatch.
14. Resolution time of BTS faults impacting on traffic: This is the time taken to
resolve faults that hinder traffic flow in the BTS.
15. Resolution time of BSC faults impacting on traffic: This is the time taken to
resolve faults that hinder traffic flow in the BSC.
16. Resolution time of MSC faults impacting on traffic: This is the timetaken to
resolve faults that hinder traffic flow in the MSC.
17. Time to repair other failures that affect traffic: Time taken to repair other
failures (not specifically captured in other parts of this document) that affect
traffic.
18. Maximum time for Transmission/Physical link outages: Is the Maximum time
allowed for transmission/Physical link to remain in a failed state or state of
operation that negatively affects services to consumers.
19. Service Coverage in cities/towns: Is the measured Radio Signal Level in urban
and sub-urban areas, in-door and out-door and in moving vehicles in
20. Percentage of Radio Links with Space and Frequency Diversity: Is the
percentage of Microwave Transmission Links employing Space and
Frequency diversity in the entire transmission network.
21. Conversational Voice Quality: Is the Mean Opinion Score (MOS) of the
speech quality perceived by Caller or Called party in accordance with ITU-T
P.862.
24. SMS Delivery Success Rate: Is the ratio of the failed SMS to the total number
of delivered SMS at busy hour if the recipient is active and in coverage area.
25. SMS End-to-End Delivery time: Is the maximum End-to-End delivery time
of SMS if the recipient is active and the area.
28. Number of complaints per day related to inability to meet SMS/MMS End-
to-End Delivery Time Threshold: Complaints per day received on the
network related to inability to meet SMS/MMS delivery time.
29. SMS Delivery Failure Rate: This is the ratio of SMS undelivered to recipient
to the total number of SMS received at the Service Center for the recipient.
30. Voice Mail related complaints per day: The complaints related to voice- mail
received per day.
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32. Cost information for all completed calls or Revenue Generative Events
(RGE) via text to consumer: Charging information must be communicated to
the consumer for all calls and RGES on the network.
36. RGE: Revenue Generating Event (RGE) is any action by one or more
subscribers that leads to Revenue being derived directly or indirectly by one or more
operators. RGE are the following actions:
I. Outgoing and Incoming voice Calls;
II. Subscription to any voice plan or any plan that gives voice access to a subscriber
for a specific time period;
III. Outgoing and Incoming SMS and MMS;
IV. USSD transactions;
V. Value Added Service (VAS) transactions;
VI. Mobile Data Usage;
VII. Data subscription or subscription to any plan that includes data access for a
specific time period;
VIII. Line Rental Payment or any payment incidental to a subsisting subscription for
service or access to service;
IX. Parked Numbers;
X. Subscriber who utilizes/shares of another Subscriber’s data services.
It shall be noted that RGE excludes:
I. Recharge by any means that is not followed up by any of the defined activities
above;
II. Receipt of transferred recharge from any subscriber or the network provider
without any follow up activity as listed above;
III. Failed attempts to make calls or download/upload data that has not been
charged by the network provider;
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IV. Transactions from barred Subscribers (Full Network barring) due to non-
compliance to the Registration of Communication Subscribers Regulations during
the reporting period;
V. Subscribers who have ported out of MNO’s network during the reporting period.
37. MSC/VLR, MSS System Availability/Down Time: Amount of time the MSC
and MSC-S were in/out of service during a given period excluding planned
outage. Obtainable from system logs.
38. Signaling (SS7) Link Availability: Availability for ETSI SS7 signaling
network, evaluated as:
(ASLDUR/ (ASLDUR+UNAVAILDUR))* 100
40. Answer Seizure Ratio (ASR): Answer/Seizure ratio (ASR) is the number of
successfully answered calls divided by the total number of calls attempted
(seizures) multiplied by 100. It is evaluated as follows:
ASR_OUT (NANSWERSO/NCALLSO)*100
Number of calls answered (B-answer) for both outgoing and Incoming calls
ASR_TOT ((NANSWERSI+ NANSWERSO) (NCALLSI +
NCALLSO))*100
41. Background Block Error Ratio (BBER): The ratio of Background Block
Errors (BBE) to total blocks in available time during a fixed measurement
interval. The count of total blocks excludes all blocks during Severely Error
42. Error Second Ratio (ESR): The ratio of Error Second (ES) to total seconds
in available time during a fixed measurement interval. It is expressed as:
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ESR = [ES/(TT-UAS)]
43. Severely Error Seconds (SESR): SESR is a one-second period that contains
over 30 percent error blocks or at least one defect. SES is a subset of ES. It
is expressed as:
SESR = [SES/ (TT-UAS)]
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55. General packet radio service (GPRS): is a packet oriented mobile data service
on the 2G and 3G cellular communication systems.
56. Enhanced Data rates for GSM Evolution (EDGE) (also known as Enhanced
GPRS (EGPRS): is a digital mobile phone technology that allows improved
data transmission rates as a backward-compatible extension of (Global
System for Mobile Communications (GSM).
57. Network Segment: is an identifiable part of a Telecommunications Network
such as BTS, BSC, MSC, Interfaces, etc.
58 Core Network : the component of a Telecommunications Network involve in
call processing functions apart from base stations and Business support
subsystems.
59. High Speed Packet Access (HSPA) is an amalgamation of two mobile
telephony protocols, High Speed Downlink Packet Access (HSDPA) and
High Speed Uplink Packet Access (HSUPA) that extends and improves the
performance of existing Wideband CDMA (WCDMA) protocols.
60. Latency: Network latency is the amount of time it takes for a data packet to
go from origin to destination
61. Jitter: is the time delay between when a signal is transmitted and when it is
received
62. Additional Terms and Parameters (See Appendix 1,2,3 and 4)
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iv. It is desirable that amendment requests be circulated to the SG members for
consideration at least ten (10) working days prior to the next planned meeting
of the SG. If no meeting is planned within a month of receipt of the request an
ad hoc meeting should be called to discuss the proposed amendment.
v. Attendance at the SG to discuss proposed agreement amendments is open to all
service providers or their representatives.
vi. Amendment requests will be debated in the relevant SG meeting and accepted
or rejected by consensus or majority voting in accordance with the following
rules: (a) A voting quorum will be achieved, provided each of the service
providers has received a minimum of ten (10) working days advance notice of
the meeting and a majority of the service providers are present. The quorum
should be deemed formed, only when there are at least six (6) mobile and
collocation service providers, (b) One vote for each of the Nigeria mobile service
provider present at SG meetings will apply. (c) In the absence of a consensus
view, majority voting will apply. (d) For the avoidance of doubt, voting rights
shall only be exercisable by mobile service providers and other members of the
SG with at least 10% market share in their respective segments. At the NCC's
sole discretion, voting rights may be extended to other appropriate stakeholders,
including Fixed Service Providers, Internet Service Providers, International
Gateway Operators, Collocation Service Providers, Aggregators, Interconnect
Clearing Houses, and Value-Added Service Providers.
vii. All recommendations and decisions agreed by the SG will be referred to the
NCC for final review and approval. For avoidance of doubt, SG
recommendations and decisions can only be actioned and implemented once
formal written approval from the NCC has been granted. The NCC will
communicate its decision within two (2) weeks of receipt of the outcome of the
SG deliberations.
viii. When amendments are approved by the NCC this document will be reissued as
appropriate.
ix. It is the responsibility of the SG Chairperson, at the meeting where the change
is agreed, to ensure that accepted changes are incorporated into the Business
Rules and the updated document is re-issued in a timely manner to the members
of the SG.
x. The QoS Steering Group members shall be drawn from the Commission, Senior
Management or representatives of the Mobile Network Operators, Fixed Service
Providers, Internet Service Providers, International Gateway Operators,
Interconnect Clearing Houses, Aggregators, Collocation Service Providers and
one representative of Value-Added Service Providers
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S/N KPIs Meaning
38 HTTP Hyper Text Transfer Protocol
39 CSSR Call Set Up Success Rate
APPENDIX 1
APPENDIX 2
Ericcson KPI counters
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Table 6- Further Definitions
S/N KPIs Meaning
1 CSSR Call Set-up Success Rate
2 BCR Block Call Rate
3 CDR Call Drop Rate
4 CST Call Set-up Time
5 SQI Speech Quality Index
6 MOS Mean Opinion Score
7 HoSR Handover Success Rate
8 RxQual Receive signal quality
9 RxLev Receive signal level
10 RSCP Received Signal Code Power
11 EcIo Chip Energy per Interference
12 IRAT HO lnter Radio Access Technology Hard Handover
RSRP The average power received from a single
13
Reference signal
14 RSRQ Quality of the received signal
15 SiNR Signal to Noice Ratio
16 CSFB Circuit Switch Fall Back
17 RRC Radio Resource Call Setup Success Rate
18 PS Packet Switch
19 CS Circuit Switch
20 QOS Quality of Service
21 QOE Quality of Experience
22 BH Busy Hour
23 SDCCH Stand Alone Dedicated Control Channel
24 TCH Traffic Channel
25 RAB Radio Access Bearer
26 HSDPA High-Speed Down-link Packet Access
High-Speed Up Link Packet Access
27 HSUPA
28 RAT Radio Access Technology
29 CSFB Circuity Switch Fall Back
30 ERAB Extended Radio Access Bearer
Evolved- UMTS terrestrial Radio Access
31 E-UTRAN
Network
32 LTE Long Term Evolution
33 HOSR Hand Over Success Rate
34 MOS Mean Opinion Score
35 SRVCC Single Radio Voice Call Continuity
36 DT(POLQA) Perceptual Objective Listening Quality Analysis
37 PtP Point to Point
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Handover (HOVERSUC/HOVERC 100 * (SUMOHSUCC +
Success NT)*100 SUMEOHSUCC) /
Rate (SUMOHOATT + SUMEOHATT)
TCH ((Available Basic Physical 100*((TAVAACC/TAVASCAN)/T
Availability Channels (BPCs) for NUCHCNT (avg))
traffic channels
accumulator / Number of
accumulations of available
BPCs for traffic channels
counter)/ (Average
Number of defined
TCH))*100%
Cell 1-(Sum((TDWNACC) ForEach
Availability (Cell Name)) /Sum((TDWNSCAN)
ForEach (Cell Name)))
Location (NLOCNRGSUCC +
Update NLOCOLDSUCC +
Success NLOCNRG2SUCC +
Rate NLOCNRG2SUCC) /
(NLOCNRGTOT +
NLOCOLDTOT +
NLOCNRG2TOT +
NLOCOLD2TOT) * 100
[%]
Paging (NPAGIRESUC +
Success NPAG2RESUC) /
Rate (NPAGILATOT +
NPAGIGLTOT) *100
[%]
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DCR CS (∑(Number of Speech (pmNoSystemRabReleaseSpeech+p
RAB Abnormal Releases) mNoSyst
/ ∑(Total Number of emRabReleaseCs64) /
Speech RAB Releases)) * ((pmNoNormalRabReleaseSpeech+
100% pmNoSys
temRabReleaseSpeech+pmNoSyste
mRabRel
easeCs64+pmNoNormalRabReleas
eCs64))*1 00
DCR PS (∑(Number of PS RAB 100*((pmNoSystemRabReleasePack
Abnormal Releases) / et)/
∑(Total Number of PS (pmNoRabEstSuccPktInteractiveHs
RAB Releases)) * 100% +pmUpsw itchFachHsSuccess+
(pmNoNormalRabReleasePacket-
pmNoNormalRbReleaseHs)+
(pmNoSystemRabReleasePacket-
pmNoSystemRbReleaseHs)))
RAB SSR (Nr of RAB 100*(pmNoRabEstablishSuccessSpe
Establishment Successes ech+p
(CS)/Nr of RAB mNoRabEstablishSuccessCs64)/
Establishment Attempts (pmNoRabEstablishAttemptSpeech
(CS)) * 100% +pmNoRa bEstablishAttemptCs64-
pmNoDirRetryAtt))
RRC This KPI is used to check NA
Congestio the RRC Congestion Ratio
n in a cluster.
CS RAB This KPI is used to check NA
Congestio the CS RAB Congestion
n Ratio in a cluster.
Soft SHO Success Rate (%) = SHO Success Rate (%) =
Handover 100*(SHO Success Rate 100*(pmNoTimesRlAddToActSet/(
Success Num/SHO Success Rate pmNoTimesRlAddToActSet+pmN
Rate Denum) oTimesCellFailAddToActSet))
Cell 100 * [Measurement time (Cell available Time) / measurement
Availability duration in seconds- Time Duration) * 100%
(pmCellDowntimeAuto )]
/ [Measurement time
duration in seconds]
4G RRC 100 * (Number of RRC 100*(pmRrcConnEstabSucc/(pmRr
Connectio Connection Successes) / cConnEstabAtt-
n Setup (Number of RRC pmRrcConnEstabAttReatt))
Success Connection Attempts)
Rate
E-RAB 100 * (Nr of E-RAB 100*(pmS1SigConnEstabSucc/pmR
Setup Setup Successes) / (Nr of rcConnEstabSucc)*(pmErabEstabS
Success E-RAB Setup Attempts) uccInit/pmErabEstabAttInit)
Rate
Accessibili 100 * (Nr of E-RAB 100*(pmRrcConnEstabSucc/(pmRr
ty (SSSR Setup Successes) / (Nr of cConnEstabAtt-
%) E-RAB Setup Attempts) pmRrcConnEstabAttReatt))*(pmS1
SigConnEstabSucc/pmRrcConnEst
abSucc)*(pmErabEstabSuccInit/pm
ErabEstabAttInit)
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Intra- 100 * (Number of (pmHoPrepSuccLteIntraF/pmHoPr
Frequency Outgoing Intra-Frequency epAttLteIntraF *
Handover Handover Execution pmHoExeSuccLteIntraF/pmHoEx
Out Successes) / (Number of eAttLteIntraF)*100
Success Outgoing Intra-Frequency
Rate Handover Preparation
Attempts)
Inter- 100 * (Number of (((pmHoPrepSuccLteIntraF+pmHo
Frequency Outgoing Inter-Frequency PrepSuccLteInterF)/(pmHoPrepAtt
Handover Handover Execution LteIntraF+pmHoPreAttLteInterF))
Out Successes) / (Number of *((pmHoExeSuccLteIntraF+
Success Outgoing Inter-Frequency pmHoExeSuccLteInterF)/(pmHoPr
Rate Handover Preparation epExeAttLteIntraF+pmHoExeAttL
Attempts) teInterF)))*100
CSFB 100 * (Nr of RRC Release 100 *
Preparatio with Redirects for CSFB (UtranCellRelation.pmHoPrepSucc
n Success (L2G) + Nr of RRC Csfb /
Rate (%) Release with Redirects for UtranCellRelation.pmHoPrepAttCsf
CSFB (L2U)) / (Nr of b) *
CSFB Indicators (UtranCellRelation.pmHoExeSuccC
Received) sfb /
UtranCellRelation.pmHoExeAttCsf
b)
Service 100 * (Number of 100×(pmErabRelAbnormalEnbAct
Call drop Abnormal eNB E-RAB + pmErabRelAbnormalMmeAct)
rate Releases + Number of /(pmErabRelAbnormalEnb+
Abnormal MME E-RAB pmErabRelMme +
Releases) / (Number of pmErabRelNormalEnb)
E-RAB Releases)
E-Utran 1000 * (PDCP DRB (pmPdcpVolDlDrb -
UE DL Volume DL (kbits)) / pmPdcpVolDlDrbLastTTI)/(pmUe
Throughp (Cell Throughput Time ThpTimeDl/1000)
ut (kbps) DL (ms))
E-Utran 1000 * (PDCP DRB ([pmPdcpVolUlDrb]+[pmZtempora
UE UL Volume UL (kbits)) / ry4]+[pmUeThpVolUl])/
Throughp (Cell Throughput Time ([pmUeThpTimeUl]/1000)
ut (kbps) UL (ms))
Cell 100 * (4G CELL ROP 100 * ( ([period_duration]*60) - (
Availability Time - Cell Downtime [pmCellDowntimeAuto] +
System (s) - Cell [pmCellDowntimeMan] ) ) /
Downtime Manual (s)) / ([period_duration]*60)
(4G CELL ROP Time)
32 | P a g e
APPENDIX 3
HUAWEI KPI counters
33 | P a g e
3G CSSR CS (([RRC.SuccConnEstab.OrgCo ((67179457] + [67179466]
nvCall]+[RRC.SuccConnEstab. + [67179473] +[
EmgCall]+[RRC.SuccConnEsta 67179462]) / ( [67179329]
b.CallReEst]+[RRC.SuccConnE + [67179334] + [67179338[
stab.TmConvCall])/([RRC.AttC +
onnEstab.OrgConvCall]+[RRC. [67179345]))*([67179827]+[
AttConnEstab.TmConvCall]+[ 67179828]) / ([67179825] +
RRC.AttConnEstab.EmgCall]+[ [67179826])*{100}
RRC.AttConnEstab.CallReEst])
)*([VS.RAB.SuccEstabCS.Conv]
+[VS.RAB.SuccEstabCS.Str])/([
VS.RAB.AttEstabCS.Conv]+[V
S.RAB.AttEstabCS.Str])*{100}
CSSR PS ([RRC.SuccConnEstab.OrgBkg ([67179460] + [671794590]
Call]+[RRC.SuccConnEstab.Or +[67179465] + [67179464])
gInterCall]+[RRC.SuccConnEst / [67179337] + [67179336]
ab.TmBkgCall]+[RRC.SuccCon + [67179332]+[67179331]
nEstab.TmItrCall])/([RRC.AttC )* ([67179925] +[67179926]
onnEstab.TmBkgCall]+[RRC.A + [67179927] +[67179928])
ttConnEstab.TmInterCall]+[RR /([67179921] +[67179922]
C.AttConnEstab.OrgBkgCall]+[ +[67179923]
RRC.AttConnEstab.OrgInterCa +[67179924])*{100}
ll])*([VS.RAB.SuccEstabPS.Con
v]+[VS.RAB.SuccEstabPS.Str]+
[VS.RAB.SuccEstabPS.Int]+[V
S.RAB.SuccEstabPS.Bkg])/([VS
.RAB.AttEstabPS.Conv]+[VS.R
AB.AttEstabPS.Str]+[VS.RAB.
AttEstabPS.Int]+[VS.RAB.AttE
stabPS.Bkg])*{100}
DCR CS [VS.RAB.AbnormRel.AMR]/([ [67180082] / ([67180082] +
VS.RAB.AbnormRel.AMR]+[V [67190518])*{100}
S.RAB.NormRel.AMR])*{100}
DCR PS ([VS.RAB.AbnormRel.PS]- ([67179781] - [73421883] -
[VS.RAB.AbnormRel.PS.PCH]- [73422166] -[73421886]) /
[VS.RAB.AbnormRel.PS.D2P]- ([] + [67179782] -
[VS.RAB.AbnormRel.PS.F2P])/ [73421883] - [73421882] +
([VS.RAB.AbnormRel.PS]+[VS. [73421766] + [67192584] +
RAB.NormRel.PS]- [73424899] + [73424897]
[VS.RAB.AbnormRel.PS.PCH]- *{100}
[VS.RAB.NormRel.PS.PCH]+[
VS.DCCC.D2P.Succ]+[VS.DC
CC.Succ.F2P]+[VS.DCCC.Succ
.D2U]+[VS.DCCC.Succ.F2U])*
{100}
RAB SSR CS ([VS.RAB.SuccEstabCS.Conv]+ ([67179827] + [67179828])
[VS.RAB.SuccEstabCS.Str])/([V / ([67179825] +
S.RAB.AttEstabCS.Conv]+[VS. [67179826]) * {100}
RAB.AttEstabCS.Str])*{100}
34 | P a g e
RAB SSR PS ([VS.RAB.SuccEstabPS.Conv]+ [(67179925] + [67179926]
[VS.RAB.SuccEstabPS.Str]+[VS + [67179927] +
.RAB.SuccEstabPS.Int]+[VS.R [67179928]) / ([67179921]
AB.SuccEstabPS.Bkg])/([VS.R + [67179922] + [67179923]
AB.AttEstabPS.Conv]+[VS.RA + [67179924])*{100}
B.AttEstabPS.Str]+[VS.RAB.At
tEstabPS.Int]+[VS.RAB.AttEst
abPS.Bkg])*{100}
RRC [VS.RRC.Rej.DLPower.Cong]+ [67193610] + [67179524] +
Congestion [VS.RRC.Rej.Code.Cong]+[VS. [67190405] + [67192609] +
RRC.Rej.DLCE.Cong]+[VS.RR [67190404] + [67193609]
C.Rej.DLIUBBand.Cong]+[VS.
RRC.Rej.ULCE.Cong]+[VS.RR
C.Rej.ULPower.Cong]
CS RAB ([VS.RAB.FailEstabCS.DLIUB ([67192610] + [67192611]
Congestion Band.Cong]+[VS.RAB.FailEsta + [67190406] + [67190407]
bCS.ULIUBBand.Cong]+[VS.R + [67179864] + [67193611]
AB.FailEstabCS.ULCE.Cong]+ + [67193612])
[VS.RAB.FailEstabCS.DLCE.C
ong]+[VS.RAB.FailEstabCS.Co
de.Cong]+[VS.RAB.FailEstabC
S.ULPower.Cong]+[VS.RAB.Fa
ilEstabCS.DLPower.Cong])
Soft (([VS.SHO.SuccRLAdd]+[VS.S (([67180499] + [67180509])
Handover HO.SuccRLDel])/([VS.SHO.At /([67180498] +
Success Rate tRLAdd]+[VS.SHO.AttRLDel]) [67180508]))* {100}
)*{100}
Cell {100}- {100} - ([67204837]/ {60}
Availability ([VS.Cell.UnavailTime.Sys]/{60 /{GP}) *{100}
}/{GP})*{100}
4G RRC [L.RRC.ConnReq.Succ]/[L.RR [1526726659]/[1526726658
Connection C.ConnReq.Att]*{100} ]*{100}
Setup Success
Rate
E-RAB Setup ERAB.NbrSuccEstab/ERAB.N L.E-
Success Rate brAttEstab*100% RAB.SuccEst[1526727544]
/L.E-
RAB.AttEst[1526727545]
Accessibility RRC Connection Setup Success L.RRC.ConnReq.Succ[1526
(SSSR %) Rate*E-RAB Setup Success 726659]/L.RRC.ConnReq.
Rate*100% Att[1526726658]*L.E-
RAB.SuccEst[1526727544]
/L.E-
RAB.AttEst[1526727545]
35 | P a g e
Intra- HO.SuccOutIntraFreq/HO.At (L.HHO.IntereNB.IntraFre
Frequency tOutExecIntraFreq*100% q.ExecSuccOut[152672700
Handover 3]+L.HHO.IntraeNB.Intra
Out Success Freq.ExecSuccOut[152672
Rate 6997]-
L.HHO.IntereNB.IntraFre
q.Succ.ReEst2Src[15267289
04]-
L.HHO.IntraeNB.IntraFre
q.Succ.ReEst2Src[15267289
02])/(L.HHO.IntereNB.Int
raFreq.PrepAttOut[152672
7001]+L.HHO.IntraeNB.I
ntraFreq.ExecAttOut[1526
726996])
Inter- HO.SuccOutInterFreq/HO.At (L.HHO.IntereNB.InterFre
Frequency tOutExecInterFreq*100% q.ExecSuccOut[152672700
Handover 6]+L.HHO.IntraeNB.Inter
Out Success Freq.ExecSuccOut[152672
Rate 7000]-
L.HHO.IntereNB.InterFre
q.Succ.ReEst2Src[15267289
05]-
L.HHO.IntraeNB.InterFre
q.Succ.ReEst2Src[15267289
03])/(L.HHO.IntraeNB.Int
erFreq.ExecAttOut[152672
6999]+L.HHO.IntereNB.I
nterFreq.PrepAttOut[15267
27004])
CSFB 100*( 100*(
Preparation L.RRCRedirection.E2G.CSFB L.RRCRedirection.E2G.CS
Success Rate + FB +
(%) L.RRCRedirection.E2W.CSFB L.RRCRedirection.E2W.CS
)/ L.CSFB.PrepAtt FB)/ L.CSFB.PrepAtt
Service Call (CONTEXT.AttRelEnb- (L.UECNTX.Rel.S1Reset.e
drop rate CONTEXT.AttRelEnb.Normal NodeB[1526728838]-
)/(CONTEXT.SuccInitalSetup L.UECNTX.Rel.eNodeB.I
+CONTEXT.NbrLeft)*100% nitAttEst.MMENoReply[15
26737847]
+L.UECNTX.AbnormRel[
1526728227])
/(L.UECNTX.SuccEst[152
6728851]+L.UECNTX.Lef
t[1526730538])
E-Utran UE PDCP.UpOctDl*8/PDCP.Thrp L.Thrp.bits.DL[152672826
DL TimeDL 1]/1000000/L.Thrp.Time.
Throughput DL[1526728262]
(kbps)
E-Utran UE PDCP.UpOctUl*8/PDCP.Thrp L.Thrp.bits.UL[1526728259
UL TimeUL ]/1000000/L.Thrp.Time.U
Throughput L[1526728260]
(kbps)
36 | P a g e
Availability (([L.Cell.Avail.Dur])/([L.Cell.Av (([1526728320])/([1526728
ail.Dur]+[L.Cell.Unavail.Dur.Sy 320]+[1526727209]+[1526
s]+[L.Cell.Unavail.Dur.Manual] 727210]+[1526728493]))*{
+[L.Cell.Unavail.Dur.EnergySav 100}
ing]))*{100}
APPENDIX 4
ZTE KPI counters
37 | P a g e
SDCC ((1-[Number of (C901250003+C901250006)/(C90125000
H Cong SDCCH 1+C901250004)
drops]/([Number of
SDCCH assignment
success]+[Number of
BSC-controlled inter-
cell incoming
handover success (on
SDCCH)]+[Number
of MSC-controlled
incoming handover
success(on
SDCCH)]))*(([Numbe
r of voice TCH/F
assignment
success]+[Number of
voice TCH/H
assignment
success])/([Number of
voice TCH/F seizure
attempts for
assignment]+[Number
of voice TCH/H
seizure attempts for
assignment]))*(1-
([Number of SDCCH
seizure failure for
assignment]+[Number
of SDCCH seizure
failure for
handover])/([Number
of SDCCH seizure
attempts for
assignment]+[Number
of SDCCH seizure
attempts for
handover])))
Drop (([Number of TCH/F ((C901070051+C901070052)/(C90126006
Call drops]+[Number of 3+C901270063))
Rate TCH/H
drops])/([Number of
voice TCH/F
assignment
success]+[Number of
voice TCH/H
assignment success]))
TCH ([Number of voice (C901260022+C901270022)/(C90126002
Congest TCH/F seizure failure 0+C901270020)
ion for
assignment]+[Number
of voice TCH/H
seizure failure for
assignment])/([Numb
er of voice TCH/F
38 | P a g e
seizure attempts for
assignment]+[Number
of voice TCH/H
seizure attempts for
assignment])
Handov (([Number of BSC- ((C901090003+C901090010)/(C90109000
er controlled inter-cell 2+C901090009))
Success outgoing handover
Rate success]+[Number of
MSC-controlled
outgoing handover
success])/([Number of
BSC-controlled inter-
cell outgoing
handover]+[Number
of MSC-controlled
outgoing handover]))
TCH (([Average number of (C901080009+C901080028+C901080019
Availabi available dynamic )/(C901080009+C901080028+C9010800
lity radio 19+C901080010+C901080020+C901080
channel]+[Number of 029)
available static
TCH/Fs]+[Number
of available static
TCH/Hs])/([Average
number of available
dynamic radio
channel]+[Number of
available static
TCH/Fs]+[Number
of available static
TCH/Hs]+[Average
number of unavailable
dynamic radio
channel]+[Number of
unavailable defined
TCH/Hs]+[Number
of unavailable defined
TCH/Fs]))*100
Cell 1-([Cell down time 1-
Availabi due to link (C901080083+C901080084+C901080034
lity break(s)]+[Cell down )/Gr
time due to site
fault(s)]+[Cell down
time due to manual
block(s)])/Gr
39 | P a g e
3G CSSR (([Number of ((C310080170+C310080177+C31008018
CS successful RRC 5)/(C310080001+C310080008+C310080
connection access for 016-C310080023-C310080030-
originating C310080038))*((C310100711+C31010073
conversational 3+C310100734+C310100735)/(C310090
calls]+[Number of 252+C310090274+C310090275+C31009
successful RRC 0276))
connection access for
terminating
conversational
calls]+[Number of
successful RRC
connection access for
emergency
calls])/([Number of
RRC connection
attempts due to
originating
conversational
calls]+[Number of
RRC connection
attempts due to
terminating
conversational
calls]+[Number of
RRC connection
attempts due to
emergency calls]-
[Number of repeated
RRC connection
attempts due to
originating
conversational calls]-
[Number of repeated
RRC connection
attempts due to
terminating
conversational calls]-
[Number of repeated
RRC connection
attempts due to
emergency
calls]))*(([Number of
successful RAB
establishment in the
CS domain for
conversational
services]+[Number of
successful RAB
establishment in the
CS domain for
streaming
services]+[Number of
successful RAB
40 | P a g e
establishment in the
CS domain for
interactive
services]+[Number of
successful RAB
establishment in the
CS domain for
background
services])/([Number
of RAB establishment
attempts in the CS
domain for
conversational
services]+[Number of
RAB establishment
attempts in the CS
domain for streaming
services]+[Number of
RAB establishment
attempts in the CS
domain for interactive
services]+[Number of
RAB establishment
attempts in the CS
domain for
background services]))
41 | P a g e
CSSR (([Number of ((C310080171+C310080172+C31008017
PS successful RRC 3+C310080175+C310080176+C3100801
connection access for 78+C310080179+C310080180+C310080
originating streaming 181+C310080182)/((C310080002+C3100
calls]+[Number of 80003+C310080004+C310080006+C310
successful RRC 080007+C310080009+C310080010+C31
connection access for 0080011+C310080012+C310080013)-
originating interactive (C310080024+C310080025+C310080026
calls]+[Number of +C310080028+C310080029+C31008003
successful RRC 1+C310080032+C310080033+C3100800
connection access for 34+C310080035)))*((C310100736+C3101
originating 00739+C310100752+C310100768)/(C31
background 0090277+C310090280+C310090293+C3
calls]+[Number of 10090309))
successful RRC
connection access due
to originating high-
priority
signaling]+[Number
of successful RRC
connection access due
to originating low-
priority
signaling]+[Number
of successful RRC
connection access for
terminating streaming
calls]+[Number of
successful RRC
connection access for
terminating interactive
calls]+[Number of
successful RRC
connection access for
terminating
background
calls]+[Number of
successful RRC
connection access due
to terminating high-
priority
signaling]+[Number
of successful RRC
connection access due
to terminating low-
priority
signaling])/(([Number
of RRC connection
attempts due to
originating streaming
calls]+[Number of
RRC connection
attempts due to
originating interactive
42 | P a g e
calls]+[Number of
RRC connection
attempts due to
originating
background
calls]+[Number of
RRC connection
attempts due to
originating high-
priority
signaling]+[Number
of RRC connection
attempts due to
originating low-
priority
signaling]+[Number
of RRC connection
attempts due to
terminating streaming
calls]+[Number of
RRC connection
attempts due to
terminating interactive
calls]+[Number of
RRC connection
attempts due to
terminating
background
calls]+[Number of
RRC connection
attempts due to
terminating high-
priority
signaling]+[Number
of RRC connection
attempts due to
terminating low-
priority signaling])-
([Number of repeated
RRC connection
attempts due to
originating streaming
calls]+[Number of
repeated RRC
connection attempts
due to originating
interactive
calls]+[Number of
repeated RRC
connection attempts
due to originating
background
calls]+[Number of
repeated RRC
43 | P a g e
connection attempts
due to originating
high-priority
signaling]+[Number
of repeated RRC
connection attempts
due to originating low-
priority
signaling]+[Number
of repeated RRC
connection attempts
due to terminating
streaming
calls]+[Number of
repeated RRC
connection attempts
due to terminating
interactive
calls]+[Number of
repeated RRC
connection attempts
due to terminating
background
calls]+[Number of
repeated RRC
connection attempts
due to terminating
high-priority
signaling]+[Number
of repeated RRC
connection attempts
due to terminating
low-priority
signaling])))*(([Numbe
r of successful RAB
establishment in the
PS domain for
conversational
services]+[Number of
successful RAB
establishment in the
PS domain for
streaming
services]+[Number of
successful RAB
establishment in the
PS domain for
interactive
services]+[Number of
successful RAB
establishment in the
PS domain for
background
services])/([Number
44 | P a g e
of RAB establishment
attempts in the PS
domain for
conversational
services]+[Number of
RAB establishment
attempts in the PS
domain for streaming
services]+[Number of
RAB establishment
attempts in the PS
domain for interactive
services]+[Number of
RAB establishment
attempts in the PS
domain for
background services]))
45 | P a g e
DCR ([Number of (C310231162+C310231163+C310231164
CS abnormally released +C310231165+C310231166+C31023116
RABs of CS-domain 7+C310231168+C310231169+C3102311
conversational 70+C310231171+C310231172+C310231
services 173+C310231174+C310231175+C31023
(AMR12.2K)]+[Numb 1176+C310231177+C310231178+C3102
er of abnormally 31179+C310231180+C310231181+C310
released RABs of CS- 231182+C310231183+C310231184)/(C3
domain conversational 10231185+C310231186+C310231187+C
services 310231188+C310231189+C310231190+
(AMR10.2K)]+[Numb C310231191+C310231192+C310231193
er of abnormally +C310231194+C310231195+C31023119
released RABs of CS- 6+C310231197+C310231198+C3102311
domain conversational 99+C310231200+C310231201+C310231
services 202+C310231203+C310231204+C31023
(AMR7.95K)]+[Numb 1205+C310231206+C310231207)
er of abnormally
released RABs of CS-
domain conversational
services
(AMR7.4K)]+[Numbe
r of abnormally
released RABs of CS-
domain conversational
services
(AMR6.7K)]+[Numbe
r of abnormally
released RABs of CS-
domain conversational
services
(AMR5.9K)]+[Numbe
r of abnormally
released RABs of CS-
domain conversational
services
(AMR5.15K)]+[Numb
er of abnormally
released RABs of CS-
domain conversational
services
(AMR4.75K)]+[Numb
er of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR23.85K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR23.05K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
46 | P a g e
services (WB-
AMR19.85K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR18.25K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR15.85K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR14.25K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR12.65K)]+[Num
ber of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR8.85K)]+[Numb
er of abnormally
released RABs of CS-
domain conversational
services (WB-
AMR6.60K)]+[Numb
er of abnormally
released RABs of CS-
domain conversational
services
(32K/32K)]+[Numbe
r of abnormally
released RABs of CS-
domain conversational
services (64K/64K,
Videotelephone)]+[N
umber of abnormally
released RABs of CS-
domain conversational
other
services]+[Number of
abnormally released
RABs of CS-domain
streaming
services]+[Number of
abnormally released
RABs of CS-domain
interactive
47 | P a g e
services]+[Number of
abnormally released
RABs of CS-domain
background
services])/([Total
number of released
RABs of CS-domain
conversational
services
(AMR12.2K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR10.2K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR7.95K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR7.4K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR6.7K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR5.9K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR5.15K)]+[Total
number of released
RABs of CS-domain
conversational
services
(AMR4.75K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR23.85K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
48 | P a g e
AMR23.05K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR19.85K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR18.25K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR15.85K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR14.25K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR12.65K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR8.85K)]+[Total
number of released
RABs of CS-domain
conversational
services (WB-
AMR6.60K)]+[Total
number of released
RABs of CS-domain
conversational
services
(32K/32K)]+[Total
number of released
RABs of CS-domain
conversational
services (64K/64K,
Videotelephone)]+[To
tal number of released
RABs of CS-domain
conversational other
services]+[Total
number of released
RABs of CS-domain
streaming
services]+[Total
49 | P a g e
number of released
RABs of CS-domain
interactive
services]+[Total
number of released
RABs of CS-domain
background services])
50 | P a g e
DCR ([Number of (C310241254+C310241255+C310241256
PS abnormally released +C310241257+C310241258+C31024125
RABs of PS-domain 9+C310241260+C310241261+C3102412
conversational VOIP 62+C310241263+C310241264+C310241
services]+[Number of 265+C310241266+C310241267+C31024
abnormally released 1268+C310241269+C310241270+C3102
RABs of PS-domain 41271+C310241272+C310241273+C310
conversational other 241274+C310241275+C310241276+C31
services]+[Number of 0241277+C310241278+C310241279+C3
abnormally released 10241280+C310241281+C310241282+C
RABs of PS-domain 310241283+C310241284+C310241285+
streaming services C310241286+C310241287+C310241288
(8K/8K)]+[Number +C310241289+C310241290+C31024129
of abnormally released 1+C310241292-C310282103-
RABs of PS-domain C310282104-C310282105-C310282106-
streaming services C310282107-C310282108-C310282109-
(32K/32K)]+[Numbe C310282110-C310282111-C310282112-
r of abnormally C310282113-C310282114-
released RABs of PS- C310282119)/(C311866866+C311866868
domain streaming +C311866869+C311866870+C31186687
services 1+C311866872+C311866873+C3118668
(16K/64K)]+[Numbe 74+C311866875+C311866876+C311866
r of abnormally 878+C311866879+C311866880+C31186
released RABs of PS- 6881+C311866882+C311866883+C3118
domain streaming 66884+C311866885+C311866886+C311
services 866887+C311866888+C311866890+C31
(64K/64K)]+[Numbe 1866891+C311866892+C311866893+C3
r of abnormally 11866894+C311866895+C311866896+C
released RABs of PS- 311866897+C311866898+C311866899+
domain streaming C311866900)
services
(64K/128K)]+[Numb
er of abnormally
released RABs of PS-
domain streaming
services
(64K/144K)]+[Numb
er of abnormally
released RABs of PS-
domain streaming
services
(64K/256K)]+[Numb
er of abnormally
released RABs of PS-
domain streaming
services
(64K/384K)]+[Numb
er of abnormally
released RABs of PS-
domain streaming
services
(384K/384K)]+[Num
ber of abnormally
released RABs of PS-
51 | P a g e
domain streaming
services (above
384K/384K)]+[Numb
er of abnormally
released RABs of PS-
domain streaming
other
services]+[Number of
abnormally released
RABs of PS-domain
interactive services
(8K/8K)]+[Number
of abnormally released
RABs of PS-domain
interactive services
(32K/32K)]+[Numbe
r of abnormally
released RABs of PS-
domain interactive
services
(16K/64K)]+[Numbe
r of abnormally
released RABs of PS-
domain interactive
services
(64K/64K)]+[Numbe
r of abnormally
released RABs of PS-
domain interactive
services
(64K/128K)]+[Numb
er of abnormally
released RABs of PS-
domain interactive
services
(64K/144K)]+[Numb
er of abnormally
released RABs of PS-
domain interactive
services
(64K/256K)]+[Numb
er of abnormally
released RABs of PS-
domain interactive
services
(64K/384K)]+[Numb
er of abnormally
released RABs of PS-
domain interactive
services
(128K/128K)]+[Num
ber of abnormally
released RABs of PS-
domain interactive
52 | P a g e
services
(128K/144K)]+[Num
ber of abnormally
released RABs of PS-
domain interactive
services
(128K/384K)]+[Num
ber of abnormally
released RABs of PS-
domain interactive
services
(384K/384K)]+[Num
ber of abnormally
released RABs of PS-
domain interactive
other
services]+[Number of
abnormally released
RABs of PS-domain
background services
(8K/8K)]+[Number
of abnormally released
RABs of PS-domain
background services
(32K/32K)]+[Numbe
r of abnormally
released RABs of PS-
domain background
services
(16K/64K)]+[Numbe
r of abnormally
released RABs of PS-
domain background
services
(64K/64K)]+[Numbe
r of abnormally
released RABs of PS-
domain background
services
(64K/128K)]+[Numb
er of abnormally
released RABs of PS-
domain background
services
(64K/144K)]+[Numb
er of abnormally
released RABs of PS-
domain background
services
(64K/256K)]+[Numb
er of abnormally
released RABs of PS-
domain background
services
53 | P a g e
(64K/384K)]+[Numb
er of abnormally
released RABs of PS-
domain background
services
(128K/128K)]+[Num
ber of abnormally
released RABs of PS-
domain background
services
(128K/144K)]+[Num
ber of abnormally
released RABs of PS-
domain background
services
(128K/384K)]+[Num
ber of abnormally
released RABs of PS-
domain background
services
(384K/384K)]+[Num
ber of abnormally
released RABs of PS-
domain background
other services]-
[Number of RABs of
PS-domain services
requested to be
released by the RNC
due to RB setup
expiration]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to RB release
expiration]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to soft handover
expiration]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to softer
handover expiration]-
[Number of RABs of
PS-domain services
requested to be
released by the RNC
due to UE not
54 | P a g e
involved relocation
UMI expiration]-
[Number of RABs of
PS-domain services
requested to be
released by the RNC
due to hard handover
expiration]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to DRBC
expiration (channel
switchover)]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to DRBC
expiration (rate
adjustment)]-[Number
of RABs of PS-
domain services
requested to be
released by the RNC
due to serving cell
change expiration]-
[Number of RABs of
PS-domain services
requested to be
released by the RNC
due to Uu
reconfiguration
failure]-[Number of
RABs of PS-domain
services requested to
be released by the
RNC due to security
mode expiration]-
[Number of RABs of
PS-domain services
requested to be
released by the RNC
due to signaling
reconfiguration
failure]-[Number of
RABs of PS-domain
services requested to
be released by the
RNC due to relocation
expiration])/([Number
of released RBs for
PS-domain
55 | P a g e
conversational
services]+[Number of
released RBs for PS-
domain streaming
services
(8K/8K)]+[Number
of released RBs for
PS-domain streaming
services
(32K/32K)]+[Numbe
r of released RBs for
PS-domain streaming
services
(16K/64K)]+[Numbe
r of released RBs for
PS-domain streaming
services
(64K/64K)]+[Numbe
r of released RBs for
PS-domain streaming
services
(64K/128K)]+[Numb
er of released RBs for
PS-domain streaming
services
(64K/256K)]+[Numb
er of released RBs for
PS-domain streaming
services
(64K/384K)]+[Numb
er of released RBs for
PS-domain streaming
services
(384K/384K)]+[Num
ber of released RBs
for PS-domain
streaming other
services]+[Number of
released RBs for PS-
domain interactive
services
(8K/8K)]+[Number
of released RBs for
PS-domain interactive
services
(32K/32K)]+[Numbe
r of released RBs for
PS-domain interactive
services
(16K/64K)]+[Numbe
r of released RBs for
PS-domain interactive
services
(64K/64K)]+[Numbe
56 | P a g e
r of released RBs for
PS-domain interactive
services
(64K/128K)]+[Numb
er of released RBs for
PS-domain interactive
services
(64K/256K)]+[Numb
er of released RBs for
PS-domain interactive
services
(64K/384K)]+[Numb
er of released RBs for
PS-domain interactive
services
(128K/128K)]+[Num
ber of released RBs
for PS-domain
interactive services
(128K/384K)]+[Num
ber of released RBs
for PS-domain
interactive services
(384K/384K)]+[Num
ber of released RBs
for PS-domain
interactive other
services]+[Total
number of RB release
for PS
domain,background-
8K/8K]+[Total
number of RB release
for PS
domain,background-
32K/32K]+[Total
number of RB release
for PS
domain,background-
16K/64K]+[Total
number of RB release
for PS
domain,background-
64K/64K]+[Total
number of RB release
for PS
domain,background-
64K/128K]+[Total
number of RB release
for PS
domain,background-
64K/256K]+[Total
number of RB release
for PS
57 | P a g e
domain,background-
64K/384K]+[Total
number of RB release
for PS
domain,background-
128K/128K]+[Total
number of RB release
for PS
domain,background-
128K/384K]+[Total
number of RB release
for PS
domain,background-
384K/384K]+[Total
number of RB release
for PS
domain,background-
other])
58 | P a g e
RAB ([Number of (C310100711+C310100733+C310100734
SSR successful RAB +C310100735+C310100736+C31010073
establishment in the 9+C310100752+C310100768)/(C310090
CS domain for 252+C310090274+C310090275+C31009
conversational 0276+C310090277+C310090280+C3100
services]+[Number of 90293+C310090309)
successful RAB
establishment in the
CS domain for
streaming
services]+[Number of
successful RAB
establishment in the
CS domain for
interactive
services]+[Number of
successful RAB
establishment in the
CS domain for
background
services]+[Number of
successful RAB
establishment in the
PS domain for
conversational
services]+[Number of
successful RAB
establishment in the
PS domain for
streaming
services]+[Number of
successful RAB
establishment in the
PS domain for
interactive
services]+[Number of
successful RAB
establishment in the
PS domain for
background
services])/([Number
of RAB establishment
attempts in the CS
domain for
conversational
services]+[Number of
RAB establishment
attempts in the CS
domain for streaming
services]+[Number of
RAB establishment
attempts in the CS
domain for interactive
services]+[Number of
59 | P a g e
RAB establishment
attempts in the CS
domain for
background
services]+[Number of
RAB establishment
attempts in the PS
domain for
conversational
services]+[Number of
RAB establishment
attempts in the PS
domain for streaming
services]+[Number of
RAB establishment
attempts in the PS
domain for interactive
services]+[Number of
RAB establishment
attempts in the PS
domain for
background services])
60 | P a g e
RRC [Number of RRC C310555130/((C310080001+C310080002
Congest connection rejections +C310080003+C310080004+C31008000
ion due to 5+C310080006+C310080007+C3100800
congestion]/(([Numbe 08+C310080009+C310080010+C310080
r of RRC connection 011+C310080012+C310080013+C31008
attempts due to 0014+C310080015+C310080016+C3100
originating 80017+C310080018+C310080019+C310
conversational 080020+C310080021+C310080022)-
calls]+[Number of (C310080023+C310080024+C310080025
RRC connection +C310080026+C310080027+C31008002
attempts due to 8+C310080029+C310080030+C3100800
originating streaming 31+C310080032+C310080033+C310080
calls]+[Number of 034+C310080035+C310080036+C31008
RRC connection 0037+C310080038+C310080039+C3100
attempts due to 80040+C310080041+C310080042+C310
originating interactive 080043+C310080044))
calls]+[Number of
RRC connection
attempts due to
originating
background
calls]+[Number of
RRC connection
attempts due to
originating customized
calls]+[Number of
RRC connection
attempts due to
originating high-
priority
signaling]+[Number
of RRC connection
attempts due to
originating low-
priority
signaling]+[Number
of RRC connection
attempts due to
terminating
conversational
calls]+[Number of
RRC connection
attempts due to
terminating streaming
calls]+[Number of
RRC connection
attempts due to
terminating interactive
calls]+[Number of
RRC connection
attempts due to
terminating
background
calls]+[Number of
61 | P a g e
RRC connection
attempts due to
terminating high-
priority
signaling]+[Number
of RRC connection
attempts due to
terminating low-
priority
signaling]+[Number
of RRC connection
attempts due to
terminating calls with
unknown
causes]+[Number of
RRC connection
attempts due to
registration]+[Numbe
r of RRC connection
attempts due to
emergency
calls]+[Number of
RRC connection
attempts due to inter-
RAT cell
reselection]+[Number
of RRC connection
attempts due to inter-
RAT cell change
order]+[Number of
RRC connection
attempts due to
detachment]+[Numbe
r of RRC connection
attempts due to call
re-
establishment]+[Num
ber of RRC
connection attempts
due to MBMS
reception]+[Number
of RRC connection
attempts due to
MBMS PTP RB
requests])-([Number
of repeated RRC
connection attempts
due to originating
conversational
calls]+[Number of
repeated RRC
connection attempts
due to originating
streaming
62 | P a g e
calls]+[Number of
repeated RRC
connection attempts
due to originating
interactive
calls]+[Number of
repeated RRC
connection attempts
due to originating
background
calls]+[Number of
repeated RRC
connection attempts
due to originating
customized
calls]+[Number of
repeated RRC
connection attempts
due to originating
high-priority
signaling]+[Number
of repeated RRC
connection attempts
due to originating low-
priority
signaling]+[Number
of repeated RRC
connection attempts
due to terminating
conversational
calls]+[Number of
repeated RRC
connection attempts
due to terminating
streaming
calls]+[Number of
repeated RRC
connection attempts
due to terminating
interactive
calls]+[Number of
repeated RRC
connection attempts
due to terminating
background
calls]+[Number of
repeated RRC
connection attempts
due to terminating
high-priority
signaling]+[Number
of repeated RRC
connection attempts
due to terminating
63 | P a g e
low-priority
signaling]+[Number
of repeated RRC
connection attempts
due to terminating
calls with unknown
causes]+[Number of
repeated RRC
connection attempts
due to
registration]+[Numbe
r of repeated RRC
connection attempts
due to emergency
calls]+[Number of
repeated RRC
connection attempts
due to inter-RAT cell
reselection]+[Number
of repeated RRC
connection attempts
due to inter-RAT cell
change
order]+[Number of
repeated RRC
connection attempts
due to
detachment]+[Numbe
r of repeated RRC
connection attempts
due to call re-
establishment]+[Num
ber of repeated RRC
connection attempts
due to MBMS
reception]+[Number
of repeated RRC
connection attempts
due to MBMS PTP
RB requests]))
64 | P a g e
CS ([Number of failed (C310110336+C310110337+C310110340
RAB RAB assignment setup +C310110338+C310110341+C31011036
Congest for the CS domain due 0+C310110361)/(C310090252+C310090
ion to code resource 274+C310090275+C310090276)
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
downlink CE
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
uplink CE
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
downlink power
resource
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
uplink power resource
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
uplink Iub
congestion]+[Number
of failed RAB
assignment setup for
the CS domain due to
downlink Iub
congestion])/([Numbe
r of RAB
establishment
attempts in the CS
domain for
conversational
services]+[Number of
RAB establishment
attempts in the CS
domain for streaming
services]+[Number of
RAB establishment
attempts in the CS
domain for interactive
services]+[Number of
RAB establishment
attempts in the CS
domain for
background services])
65 | P a g e
Soft (([Number of attempts ((C310322216+C310322217+C31032221
Handov of active-set update 8+C310322232+C310322233+C3103222
er for cell addition in the 34)-
Success case of softer (C310322222+C310322223+C310322224
Rate handover]+[Number +C310322225+C310322226+C31032222
of attempts of active- 7+C310322230+C310322231+C3103222
set update for cell 35+C310322236+C310322237+C310322
addition in the case of 238+C310322239+C310322240+C31032
soft 2243+C310322244))/(C310322216+C310
handover]+[Number 322217+C310322218+C310322232+C31
of attempts of active- 0322233+C310322234)
set update for cell
addition in the case of
soft handover over the
Iur
interface]+[Number
of attempts of active-
set update for cell
deletion in the case of
softer
handover]+[Number
of attempts of active-
set update for cell
deletion in the case of
soft
handover]+[Number
of attempts of active-
set update for cell
deletion in the case of
soft handover over the
Iur interface])-
([Number of failed
active-set updates for
cell addition due to
unsupported
configuration]+[Num
ber of failed active-set
updates for cell
addition due to
physical channel
failures]+[Number of
failed active-set
updates for cell
addition due to
incompatible
simultaneous
reconfiguration]+[Nu
mber of failed active-
set updates for cell
addition due to
compression mode
errors]+[Number of
failed active-set
updates for cell
66 | P a g e
addition due to
protocol
errors]+[Number of
failed active-set
updates for cell
addition due to cell
update]+[Number of
failed active-set
updates for cell
addition due to no
reply]+[Number of
failed active-set
updates for cell
addition due to other
causes]+[Number of
failed active-set
updates for cell
deletion due to
unsupported
configuration]+[Num
ber of failed active-set
updates for cell
deletion due to
physical channel
failures]+[Number of
failed active-set
updates for cell
deletion due to
incompatible
simultaneous
reconfiguration]+[Nu
mber of failed active-
set updates for cell
deletion due to
compression mode
errors]+[Number of
failed active-set
updates for cell
deletion due to
protocol
errors]+[Number of
failed active-set
updates for cell
deletion due to cell
update]+[Number of
failed active-set
updates for cell
deletion due to no
reply]+[Number of
failed active-set
updates for cell
deletion due to other
causes]))/([Number of
attempts of active-set
67 | P a g e
update for cell
addition in the case of
softer
handover]+[Number
of attempts of active-
set update for cell
addition in the case of
soft
handover]+[Number
of attempts of active-
set update for cell
addition in the case of
soft handover over the
Iur
interface]+[Number
of attempts of active-
set update for cell
deletion in the case of
softer
handover]+[Number
of attempts of active-
set update for cell
deletion in the case of
soft
handover]+[Number
of attempts of active-
set update for cell
deletion in the case of
soft handover over the
Iur interface])
Cell [Service time of the C310464560/(NO*Gr)
Availabi cell(s)]/(NO*Gr)
lity
4G RRC P311130/(C373200000+C373200004+C3
Connec 73200008+C373200012+C373200016+C
tion 373200120+C373200001+C373200002+
Setup C373200003+C373200005+C373200006
Success +C373200007+C373200009+C37320001
Rate 0+C373200011+C373200013+C3732000
14+C373200015+C373200017+C373200
018+C373200019+C373200121+C37320
0122+C373200123+C373200152+C3732
00153+C373200154+C373200155)
E-RAB P311149/(C373505473+C373505474+C3
Setup 73505475+C373505476+C373505477+C
Success 373505478+C373505479+C373210589+
Rate C373505481+C373505482+C373505483
+C373505484+C373505485+C37350548
6+C373505487+C373210599)
68 | P a g e
Accessi (P311130/(C373200000+C373200004+C
bility 373200008+C373200012+C373200016+
(SSSR C373200120+C373200001+C373200002
%) +C373200003+C373200005+C37320000
6+C373200007+C373200009+C3732000
10+C373200011+C373200013+C373200
014+C373200015+C373200017+C37320
0018+C373200019+C373200121+C3732
00122+C373200123+C373200152+C373
200153+C373200154+C373200155))*(P3
11149/(C373505473+C373505474+C373
505475+C373505476+C373505477+C37
3505478+C373505479+C373210589+C3
73505481+C373505482+C373505483+C
373505484+C373505485+C373505486+
C373505487+C373210599))
Intra- (C373250980+C373261280+C373271580
Frequen )/(C373250980+C373250981+C3732509
cy 82+C373250983+C373250989+C373250
Handov 901+C373250902+C373250903+C37325
er Out 0988+C373261280+C373261281+C3732
Success 61282+C373261283+C373261201+C373
Rate 261202+C373261203+C373261204+C37
3261289+C373261294+C373271580+C3
73271581+C373271582+C373271583+C
373271501+C373271502+C373271503+
C373271504+C373271588+C373271593)
Inter- P311455/(C373281880+C373281881+C3
Frequen 73281882+C373281883+C373281889+C
cy 373281801+C373281802+C373281803+
Handov C373281888+C373292180+C373292181
er Out +C373292182+C373292183+C37329210
Success 1+C373292102+C373292103+C3732921
Rate 04+C373292189+C373292198+C373302
480+C373302481+C373302482+C37330
2483+C373302401+C373302402+C3733
02403+C373302404+C373302488+C373
302497)
CSFB (C373576600+C373576607+C373576614
Prepara )/(C373220644+C373220647+C3732206
tion 50+C373220653)
Success
69 | P a g e
Rate
(%)
Service ((C373200022+C373200023+C37320002
Call 4+C373200049+C373200051+C3732000
drop 52+C373200053)/(C373200000+C37320
rate 0004+C373200008+C373200012+C3732
00016+C373200031+C373200060+C373
200066+C373200072+C373200120+C37
3250984+C373261284+C373271584+C3
73281884+C373292184+C373302484+C
373312704+C373333304+C373200152))*
((C373210381+C373210391+C37321042
1+C373210441+C373210451+C3732105
11+C373210521+C373505354)/(C37321
0461+C373240828+C373505473+C3735
05481+C373546257))
E-Utran (1000*((C374107514*1024)+C374107515)
UE DL /(C374107516))/1024
Throug
hput
(kbps)
E-Utran (1000*((C374107517*1024)+C374107518)
UE UL /(C374107519))/1024
Throug
hput
(kbps)
Cell 100*((C373230700+C373230706)/(Gr*N
Availabi O))
lity
APPENDIX 5
Nokia Siemens KPI counters
2G CSSR 100*((((SDCCH_RADIO_FAIL)+(SDCCH_RF_OLD_HO)+(SDCCH_U
SER_ACT)+(SDCCH_BCSU_RESET)+(SDCCH_NETW_ACT)+(SDCC
H_BTS_FAIL)+(SDCCH_LAPD_FAIL))/((SDCCH_ASSIGN)+((SDCC
H_HO_SEIZ)-(SDCCH_ABIS_FAIL_CALL)-
(SDCCH_ABIS_FAIL_OLD)-(SDCCH_A_IF_FAIL_CALL)-
(SDCCH_A_IF_FAIL_OLD)))*(((SDCCH_BUSY_ATT)-
(TCH_SEIZ_DUE_SDCCH_CON))/(SDCCH_SEIZ_ATT))*(((MS_TCH
_SUCC_SEIZ_ASSIGN_CMPLT))+(MSC_I_SDCCH_TCH)+(BSC_I_SD
CCH_TCH))/((TCH_NORM_SEIZ)+(MSC_I_SDCCH_TCH_AT)+(BSC
_I_SDCCH_TCH_AT)))
SDCC 100*(((SDCCH_BUSY_ATT)-
H (TCH_SEIZ_DUE_SDCCH_CON))/(SDCCH_SEIZ_ATT))
Cong
70 | P a g e
Drop 100*(((DROP_AFTER_TCH_ASSIGN)-
Call (TCH_RE_EST_RELEASE))/((TCH_NEW_CALL_ASSIGN)+(MSC_I_
Rate TCH_TCH)+(BSC_I_TCH_TCH)-(MSC_O_TCH_TCH)-
TCH (BSC_O_TCH_TCH)+(MSC_HO_WCDMA_RAN_SUCC)))
TCH 100*(((TCH_CALL_REQ-TCH_NORM_SEIZ)-
Conge (MSC_O_SDCCH_TCH+HO.BSC_O_SDCCH_TCH+CELL_SDCCH_T
stion CH)+(TCH_SUCC_SEIZ_FOR_DIR_ACC)-
(TCH_REJ_DUE_REQ_CH_A_IF_CRC-
(BSC_I_UNSUCC_A_INT_CIRC_TYPE+MSC_CONTROLLED_IN_H
O+HO_UNSUCC_A_INT_CIRC_TYPE)))/(TCH_CALL_REQ-
(TCH_REJ_DUE_REQ_CH_A_IF_CRC-
(BSC_I_UNSUCC_A_INT_CIRC_TYPE+MSC_CONTROLLED_IN_H
O+HO_UNSUCC_A_INT_CIRC_TYPE))))
Hando 100*(MSC_O_SUCC_HO+BSC_O_SUCC_HO+HO.CELL_SUCC_HO)
ver /(MSC_O_HO_CMD+BSC_O_HO_CMD_ASSGN+BTS_HO_ASSGN)
Succes )
s Rate
TCH 100*(((AVE_AVAIL_TCH_SUM/AVE_AVAIL_TCH_DEN)+(AVE_GP
Availa RS_CHANNELS_SUM/AVE_GPRS_CHANNELS_DEN)+(AVE_AVAI
bility L_TCH_SUM/AVE_AVAIL_TCH_DEN)+(AVE_GPRS_CHANNELS_
SUM/AVE_GPRS_CHANNELS_DEN))/((AVE_AVAIL_TCH_SUM/A
VE_AVAIL_TCH_DEN)+(AVE_GPRS_CHANNELS_SUM/AVE_GPR
S_CHANNELS_DEN)+(AVE_NON_AVAIL_TCH_TIMESLOT/NON
_AVAIL_TCH_DENOM)))
Cell 100*((60-(RESAVAIL.BCCH_DOWNTIME/60))/60))
Availa
bility
3G CSSR 100*[((moc_conv_call_atts)-(moc_conv_call_fails)+(mtc_conv_call_atts)-
CS (mtc_conv_call_fails)+(emergency_call_atts)-(emergency_call_fails)-
(RRC_ACC_REL_MO_CONV)-(RRC_ACC_REL_MT_CONV)-
(RRC_ACC_REL_EMERGENCY))/((moc_conv_call_atts)+(mtc_conv_c
all_atts)+(emergency_call_atts)-(RRC_ATT_REP_MO_CONV)-
(RRC_ATT_REP_MT_CONV)-(RRC_ATT_REP_EMERGENCY)-
(RRC_ACC_REL_MO_CONV)-(RRC_ACC_REL_MT_CONV)-
(RRC_ACC_REL_EMERGENCY))]*[((rab_acc_comp_cs_voice)/(rab_stp
_att_cs_voice))]
71 | P a g e
CSSR 100*[(moc_strea_call_atts-moc_strea_call_fails+mtc_strea_call_atts-
PS mtc_strea_call_fails+moc_high_prior_sign_atts-
moc_high_prior_sign_fails+mtc_high_prior_sign_atts-
mtc_high_prior_sign_fails+moc_inter_call_atts+moc_backg_call_atts-
moc_inter_call_fails-
moc_backg_call_fails+mtc_inter_call_atts+mtc_backg_call_atts-
mtc_inter_call_fails-mtc_backg_call_fails-
RRC_ACC_REL_INTERACTIVE-
RRC_ACC_REL_MO_BACKGROUND-
RRC_ACC_REL_MO_HIGH_PR_SIGN-
RRC_ACC_REL_MO_INTERACTIVE-
RRC_ACC_REL_MT_BACKGROUND-
RRC_ACC_REL_MT_HIGH_PR_SIGN-
RRC_ACC_REL_MO_STREAMING-
RRC_ACC_REL_MT_STREAMING+RRC.DENOM_ST_TRANS_TIM
E_PCH_FACH)/(RRC.ATT_PCH_TO_FACH+moc_inter_call_atts+moc
_backg_call_atts+moc_strea_call_atts+moc_high_prior_sign_atts+mtc_int
er_call_atts+mtc_backg_call_atts+mtc_strea_call_atts+mtc_high_prior_sig
n_atts-RRC_ACC_REL_INTERACTIVE-
RRC_ACC_REL_MO_BACKGROUND-
RRC_ACC_REL_MO_HIGH_PR_SIGN-
RRC_ACC_REL_MO_INTERACTIVE-
RRC_ACC_REL_MO_STREAMING-
RRC_ACC_REL_MT_BACKGROUND-
RRC_ACC_REL_MT_STREAMING-
RRC_ACC_REL_MT_HIGH_PR_SIGN)]*[((rab_acc_comp_ps_inter)+(R
RC.DENOM_ST_TRANS_TIME_PCH_FACH)+(SERVLEV.rab_acc_co
mp_ps_backg))/((rab_stp_att_ps_inter)+(RRC.ATT_PCH_TO_FACH)+(
SERVLEV.RAB_STP_ATT_PS_BACKG))]
DCR 100*[((rab_act_rel_cs_voice_p_emp)+(rab_act_fail_cs_voice_iu)+(rab_act_
CS fail_cs_voice_radio)+(rab_act_fail_cs_voice_bts)+(rab_act_fail_cs_voice_i
ur)+(rab_act_fail_cs_voice_rnc)+(RAB_ACT_FAIL_CS_VOICE_UE)+(R
AB_ACT_FAIL_CS_VOICE_TRANS))/((rab_act_comp_cs_voice)+(rab_
act_rel_cs_voice_srnc)+(rab_act_rel_cs_voice_p_emp)+(RAB_ACT_REL
_CS_VOICE_HHO)+(RAB_ACT_REL_CS_VOICE_ISHO)+(RAB_AC
T_REL_CS_VOICE_GANHO)+(rab_act_fail_cs_voice_iu)+(rab_act_fail
_cs_voice_radio)+(rab_act_fail_cs_voice_bts)+(rab_act_fail_cs_voice_iur)
+(rab_act_fail_cs_voice_rnc)+(RAB_ACT_FAIL_CS_VOICE_UE)+(RA
B_ACT_FAIL_CS_VOICE_TRANS))]
DCR 100*[((RAB_ACT_FAIL_PS_BACKG_TRANS)+(RAB_ACT_FAIL_PS_I
PS NTER_TRANS)+(rab_act_fail_ps_inter_iu)+(rab_act_fail_ps_inter_radio)
+(rab_act_fail_ps_inter_bts)+(rab_act_fail_ps_inter_iur)+(rab_act_fail_ps_
inter_rnc)+(rab_act_fail_ps_backg_iu)+(rab_act_fail_ps_backg_radio)+(ra
b_act_fail_ps_backg_bts)+(rab_act_fail_ps_backg_iur)+(rab_act_fail_ps_b
ackg_rnc)+(RAB_ACT_FAIL_PS_BACKG_UE)+(RAB_ACT_FAIL_PS_
INTER_UE)-(RAB_ACT_FAIL_PS_BACKG_PCH)-
(RAB_ACT_FAIL_PS_INT_PCH))/((rab_act_comp_ps_inter)+(rab_act_c
omp_ps_backg)+(rab_act_rel_ps_inter_srnc)+(RAB_ACT_REL_PS_INT
ER_HHO)+(RAB_ACT_REL_PS_INTER_ISHO)+(rab_act_rel_ps_back
g_srnc)+(RAB_ACT_REL_PS_BACKG_HHO)+(RAB_ACT_REL_PS_B
GR_ISHO)+(rab_act_fail_ps_inter_iu)+(rab_act_fail_ps_inter_radio)+(rab
_act_fail_ps_inter_bts)+(rab_act_fail_ps_inter_iur)+(rab_act_fail_ps_inter
_rnc)+(rab_act_fail_ps_backg_iu)+(rab_act_fail_ps_backg_radio)+(rab_act
_fail_ps_backg_bts)+(rab_act_fail_ps_backg_iur)+(rab_act_fail_ps_backg_
72 | P a g e
rnc)+(RAB_ACT_FAIL_PS_BACKG_UE)+(RAB_ACT_FAIL_PS_INTE
R_UE)+(RAB_ACT_FAIL_PS_INTER_TRANS)+(RAB_ACT_FAIL_PS
_BACKG_TRANS)-(RAB_ACT_FAIL_PS_BACKG_PCH)-
(RAB_ACT_FAIL_PS_INT_PCH))]
RAB 100*[((rab_acc_comp_cs_voice)/(rab_stp_att_cs_voice))]
SSR
CS
RAB 100*[((rab_acc_comp_ps_inter)+(RRC.DENOM_ST_TRANS_TIME_PC
SSR H_FACH)+(SERVLEV.rab_acc_comp_ps_backg))/((rab_stp_att_ps_inter)
PS +(RRC.ATT_PCH_TO_FACH)+(SERVLEV.RAB_STP_ATT_PS_BACK
G))]
RRC RRC_CONN_STP_FAIL_AC_UL+RRC_CONN_STP_FAIL_AC_DL+R
Conge RC_CONN_STP_FAIL_AC_COD+PS_SETUP_FAIL_AC_DL_NRT+P
stion S_SETUP_FAIL_AC_UL_NRT+PS_SETUP_FAIL_AC_COD_NRT
CS RAB_STP_FAIL_CS_VOICE_AC_UL+RAB_STP_FAIL_CS_VOICE_A
RAB C_DL+RAB_STP_FAIL_CS_VOICE_AC_COD
Conge
stion
Soft 100*[(succ_updates_on_sho_for_rt+succ_updates_on_sho_for_nrt)/(cell_
Hando add_req_on_sho_for_rt+cell_del_req_on_sho_for_rt+cell_repl_req_on_sh
ver o_for_rt+cell_add_req_on_sho_for_nrt+cell_del_req_on_sho_for_nrt+cel
Succes l_repl_req_on_sho_for_nrt)]
s Rate
Cell 100*[(avail_wcell_in_wo_state)/(avail_wcell_exists_in_rnw_db-
Availa avail_wcell_blocked_by_user)]
bility
4G RRC RCC Con SSR = (RRC connection setup completions / RRC connection
Conne requests) * 100%
ction 100 * sum([M8013C5]) / sum([M8013C17] + [M8013C18] + [M8013C19]
Setup + [M8013C21]+ [M8013C31] + [M8013C34] + [M8013C93] +
Succes [M8013C91])
s Rate
E- (100*sum([EPS_BEARER_SETUP_COMPLETIONS]) /
RAB sum([EPS_BEARER_SETUP_ATTEMPTS]))
Setup
Succes
s Rate
Access Accessibility (SSSR %): RRC Connection Setup Success Rate * E-RAB
ibility Setup Success Rate
(SSSR Accessibility (SSSR %) =[(RRC connection setup completions / RRC
%) connection requests) * 100%
100 * sum([M8013C5]) / sum([M8013C17] + [M8013C18] + [M8013C19]
+ [M8013C21]+ [M8013C31] + [M8013C34] + [M8013C93] +
[M8013C91])] * [(100*sum([EPS_BEARER_SETUP_COMPLETIONS]) /
sum([EPS_BEARER_SETUP_ATTEMPTS]))]
73 | P a g e
Intra- (100*sum([SUCC_INTRA_ENB_HO] + [SUCC_INTER_ENB_HO] +
Freque [INTER_ENB_S1_HO_SUCC] - [HO_INTFREQ_SUCC]) /
ncy sum([ATT_INTRA_ENB_HO] + [ATT_INTER_ENB_HO]
Hando +[INTER_ENB_S1_HO_ATT] - [HO_INTFREQ_ATT]))
ver
Out
Succes
s Rate
Inter- (100*sum([HO_INTFREQ_SUCC]) / sum([HO_INTFREQ_ATT]))
Freque
ncy
Hando
ver
Out
Succes
s Rate
CSFB 100*((UE_CTX_SETUP_SUCC_CSFB+UE_CTX_MOD_SUCC_CSFB)/
Prepar (UE_CTX_SETUP_ATT_CSFB+UE_CTX_MOD_ATT_CSFB))
ation
Succes
s Rate
(%)
Service (100*sum([ERAB_REL_HO_PART] + [ERAB_REL_ENB] -
Call [ERAB_REL_ENB_RNL_INA] - [ERAB_REL_ENB_RNL_RED] -
drop [ERAB_REL_ENB_RNL_PREEM] - [ERAB_REL_TEMP_QCI1] +
rate [ERAB_REL_ENB_INI_S1_GLOB_RESET] +
[ERAB_REL_ENB_INI_S1_PART_RESET] +
[ERAB_REL_S1_OUTAGE]) / sum([ERAB_REL_ENB] +
[ERAB_REL_HO_PART] + [EPC_EPS_BEARER_REL_REQ_NORM]
+ [EPC_EPS_BEARER_REL_REQ_DETACH] +
[EPC_EPS_BEARER_REL_REQ_RNL] +
[EPC_EPS_BEARER_REL_REQ_OTH] +
[ERAB_REL_EPC_PATH_SWITCH] - [ERAB_REL_TEMP_QCI1] +
[ERAB_REL_SUCC_HO_UTRAN] +
[ERAB_REL_SUCC_HO_GERAN] +
[ERAB_REL_ENB_INI_S1_GLOB_RESET] +
[ERAB_REL_MME_INI_S1_GLOB_RESET] +
[ERAB_REL_ENB_INI_S1_PART_RESET] +
[ERAB_REL_MME_INI_S1_PART_RESET] +
[ERAB_REL_S1_OUTAGE]))
E- sum([IP_TPUT_VOL_DL_QCI_5]+[IP_TPUT_VOL_DL_QCI_6]+[IP_
Utran TPUT_VOL_DL_QCI_7]+[IP_TPUT_VOL_DL_QCI_8]+[IP_TPUT_V
UE OL_DL_QCI_9])/sum([IP_TPUT_TIME_DL_QCI_5]+[IP_TPUT_TIM
DL E_DL_QCI_6]+[IP_TPUT_TIME_DL_QCI_7]+[IP_TPUT_TIME_DL_
Throu QCI_8]+[IP_TPUT_TIME_DL_QCI_9])
ghput
(kbps)
E- ((IP_TPUT_VOL_UL_QCI_5+IP_TPUT_VOL_UL_QCI_6+IP_TPUT_
Utran VOL_UL_QCI_7+IP_TPUT_VOL_UL_QCI_8+IP_TPUT_VOL_UL_Q
UE CI_9)/
UL ((IP_TPUT_TIME_UL_QCI_5+IP_TPUT_TIME_UL_QCI_6+IP_TPU
Throu T_TIME_UL_QCI_7+IP_TPUT_TIME_UL_QCI_8+IP_TPUT_TIME_
ghput UL_QCI_9)))*100
(kbps)
74 | P a g e
Cell (100*sum([SAMPLES_CELL_AVAIL]) /
Availa sum([DENOM_CELL_AVAIL]))
bility
75 | P a g e