TLETA Test 5 Study Guide

Stress Management(8 Questions):

1) General Adaptation Syndrome:

 Alarm Stage

 Resistance Stage

 Exhaustion Stage

2) What are 3 physical signs of stress?

 All of the above

3) Examples of stress management:

 (C) Exercise, diet and relaxation

4) Identify 3 reactions one may experience when dealing with a critical incident:

 (b) poor fatigue, bad concentration and isolation

5) Statistics indicate officers are married how many times during their career?

 3

6) Statistics say officers live how many years less than the average citizen?

 (d) 14.9

7) What is the Big Lie?

 (b) expressing feelings shows weakness

8) What is the impact of being second guessed?

 (all of the above) isolation, anger and resentment

9) Typical causations for divorce for an officer are:

 (all of the above)

10) 3 emotional signs of stress are:

 (A) emotional numbing, anger, and hypersensitivity

11) What does debriefing help Law Enforcement Officer’s establish

 (C) validates officers having a normal reaction to an abnormal situation

12) What are behavioral signs of stress?

 (ALL) fatigue, domestic violence, excessive tardiness

13) Which of the following is a way to decrease negative stress?

  (ALL) Ignore judgmental statements, physical and mental first aid, family support

14) Which of the following is an important factor in a situation becoming stressful?

 (ALL)

Just and Fair Policing in Tennessee (9 Questions):

1) Why is it important for you, as an officer, to know the different demographics in your community?

 Better knowledge, better understanding, challenges…

2) What is implicit bias?

 An attitude you have but are not aware is causing

3) What is race?

 A biological classification of human groups based in heredity and genetic differences

4) What is ethnicity?

 Patterned beliefs and behaviors characteristic of members of a group that set them apart

5) What are the two key elements for building community relationships?

 Respect and Rapport

6) What are the key elements in building rapport?

 Smile, Be genuine, Ask, Listen, Good Body Language, Engage, Compliment

7) Why does escalation occur?

 Negative Citizen Dialogue

 Negative Police Dialogue

8) What is the emotional part of the brain called?

 Amygdala

9) What is the cerebral cortex?

 The thinking part of the brain. Logic and judgment reside in this region of the brain.

10) What are the stages of verbal de-escalation (5 stages)?

 Ask, Explain Why, Explain Options, Confirm, Act

11) What are ways an officer can benefit their community?

Verbal Judo Test Questions:

1. The following is not part of the Universal Greeting:
a) Appropriate greeting with name if known
b) Identify yourself/affiliation
c) Explain reason for contact
d) Tell them what they need to do

2. The 5 universal truths include:

a) All people want to be treated with dignity and shown respect
b) People would rather be told rather than asked
c) People don’t care why they are being told to do something
d) Both A and B

3. _________ is disasterous. It is caused by speaking whatever comes to mind (sarcasm, profanity, insults); by saying
whatever rises readily to the lips
a) Tactical language
b) Natural language
c) Deflector language
d) Peaceful language

4. One of the following is not the three things everyone should remember when dealing with today’s professional
arena…
a) We need to stop reacting and start responding to the ongoing situation
b) Our force response will no longer be viewed as a photograph. It is now viewed as a full length feature film.
c) We should mandate behavioral changes during our duty assignment
d) More and more the justification for our force response will not be based in the verbal component and not
merely in the physical aspect of our force response

5. L.E.A.P.S. means to…

a) Listen, emphasize, act, paraphrase, summarize
b) Lead in, excessive repetition, attack, prioritize, stage
c) Lessen stress, ethics, alternatives, public trust, security
d) None of the above

6. Fill in the blanks for the following definition: Tactical civility: You have to be ______ until it’s time not to be ______,
then ______
a) Nice, nice, you need to be nice again
b) Nice, nice, you let your anger take over
c) Tough, tough, you start to loosen up

7. The following is not a power principle:

a) As ego goes up, power and safety go down
b) As ego goes away, power and safety rise
 c) You must disappear personally to have influence over others
d) You must be personally involved to have influence over others

8. If a person has something to gain or lose , you have something to use. This is known as the…
a) Verbal Judo principle
b) People principle
c) Tactical principle
d) Greed principle

9. People never say what they mean; two people equals six people; 93% of your effectiveness is your delivery style. This
is known as…
a) Three street truths
b) Three people truths
c) Three communication truths

10. Ask, set context, give options, confirm non-compliance, act. This is known as which concept?
a) Meet and greet
b) Practical appeals
c) Tactical 5 step
d) Active listening

Report Writing (8 Questions):

1) What is an inference?

 A conclusion reached on the basis of evidence and reasoning

2) Where can you write your opinions?

 Field notes

3) If you did not write it down…

 it did not happen

4) What is a report?

 A permanent written record which communicates important facts to be used in the future

5) What are the two major types of reports? Define them.

 Administrative (those that deal with the routine operations of the department)

 Operational ( those that deal with the daily activities of law enforcement officers)

6) Who reads and uses your reports?

 everyone
7) Who must be able to interpret your field notes?

 you

8) What are the 5 basic steps in Report Writing? (GROWE)

 Gather the facts

 Record the facts immediately

 Organize the facts

 Write the report

 evaluate the report

9) *Your reports should be written in first person (I was dispatched…)*

10) What is active voice?

 Subject performs the action

11) What is passive voice?

 Subject does not perform the action

12) You should use what two things when writing field notes?

 Detailed notes

 sketches

13) When is it okay to use passive voice?

 When the doer of the action is unknown or obvious

 when you want to call special attention to the receiver of the action

 when you would embarrass the doer by naming him/her

14) When should you use quotations?

 Around direct wuotes

15) *Know the difference between:

 Accept v. Except

 Affect v. Effect

 Residence v. Residents

 There v. Their

16) Your report should always answer 5 W questions and 1 H question. What are they?

 who
  what

 when

 where

 why

 how

17) Who is ultimately responsible/accountable for the information contained in or omitted from your report?

 You are

18) What should you include in your field notes?

 Dates, times, names, addresses, csae numbers, sketches

19) *Always make your statements clear and avoid confusing your readers*

20) *You should routinely take field notes*

Response to Active Shooter:

1. What is an active shooter?

 an individual actively engaged in killing or attempting to kill people in a confined and populated area

2. What is the ultimate goal of Law Enforcement when responding to an active shooter?

 Stop the threat

3. *April 20, 1999- Columbine High School shooting occurred in Littleton, Colorado.

4. What is the primary difference between an active shooter and a barricaded suspect?

 Barricaded = Static, Active Shooter = Dynamic

5. Why do terrorist organizations use active shooters?

 Publicity

6. What are the two types of searching movements?


7. What would you expect to encounter upon entering a building with an active shooter?

 Chaos

8. What is the main goal of the contact team?

 Stop the threat

9. What is the main goal for the rescue team?

 Save lives

Armed Robbery:

1. The average robbery occurs in __2__ minutes or less.

2. You should cut off lights and sirens __1__ mile from scene.

3. __10% of hostage situations develop from robberies due to a visible responding officer.

4. *The more you slow down the events at a robbery, the better you will be able to contain and control the incident and bring it
to a successful conclusion.*

5. Remember, TIME IS ON YOUR SIDE*

6. *Always remember; never give yourself up as a hostage. Nor should hostages be exchanged for other hostages.

7. Your highest priority is to protect yourself, other officers and innocent bystanders.

8. Second priority is… recover property, gather evidence and make arrest.

9. Never give up second priority for highest priority.

Barricaded Suspects &Hostage Response:

1. #1 priority of officer is to ARRIVE SAFELY!

2. 3 basic options in barricaded situations:

 Talk them out

 Force them out
 Take them out

3. *It is very important that the officer LISTENS

4. You should NEVER give up _weapons/ammo as negotiations.

5. What are 5 types of hostage taker situations:

 Crimminals caught in the act of committing an offense

 Domestic or workplace violence offenders
 Mentally disturbed individuals
 Prison/Jail Riots
 Domestic or foreign terrorists

6. Which of these 5 is the most common?

 Criminals caught in the act of committing an offense

7. What are the 5 c’s of barricaded suspect situation?

  Contain
 Control
 Communicates
 Call SWAT
 Create a plan

8. What is the definition of a barricaded suspect?

 Suspect is in a position of advantage, suspect is armed and has displayed violence, may or may not be holding a
hostage, there is no indication that the suspects activity is immediately causing death or serious bodily injury. Not
dynamic, but Static.