GSN670(E)(N6)H

NATIONAL CERTIFICATE

INFORMATION PROCESSING N4
(6020254)

6 November 2019 (X-Paper)

09:00–12:00

This question paper consists of 19 pages.

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DEPARTMENT OF HIGHER EDUCATION AND TRAINING

REPUBLIC OF SOUTH AFRICA
NATIONAL CERTIFICATE
INFORMATION PROCESSING N4
TIME: 3 HOURS
MARKS: 300

CANDIDATES ARE ALLOWED 30 MINUTES TO

READ THE INSTRUCTIONS BEFORE THE EXAMINATION
STARTS.

TIME MARKS
SECTION A: TYPING TECHNIQUE 2 hours 200
SECTION B: WORD PROCESSING 1 hour 100
TOTAL: 3 hours 300

READ THE FOLLOWING INSTRUCTIONS CAREFULLY BEFORE ANSWERING THE

QUESTION PAPER. INVIGILATORS WILL EXPLAIN IF NECESSARY.

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SECTION A: TYPING TECHNIQUE

1. Candidates who are NOT ready and on time for the TIMED ACCURACY
TEST (QUESTION 1) will only be allowed to enter the examination venue
after the expiration of the TEN MINUTES allowed for the test.

2. Candidates are allowed to read through the test THREE MINUTES before the
commencement of the examination.

3. The timed accuracy test must be keyed in at the beginning of the

examination.

4. After the expiration of the TEN MINUTES allowed for the test, your test will be
collected and signed by the invigilator who will retain it until the completion of
the examination session whereafter, in your presence, it will be put in your
EXAMINATION FOLDER.

5. Answer ALL the questions.

6. Procedure for QUESTIONS 2, 3, 4 and 5: Key in, save and print.

7. Each answer must be printed on a separate A4 paper. Use only ONE side of
the paper.

SECTION B: WORD PROCESSING

1. Answer ALL the questions.

2. Procedure for QUESTIONS 7A and 8A: Key in, save and print.

3. Retrieve, copy and process according to the instructions in part B of each

question. Print and hand in part A as well as part B.

4. Each answer must be printed on a separate A4 paper. Use only ONE side of
the paper.

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GENERAL

1. A computer ruler and ASCII codes may be used.

2. NO notes or any nonpermissible material may be hidden in or transcribed into

these articles.

3. Use only COURIER NEW 12 pt except if otherwise indicated in the question

paper.

4. Save your work at regular intervals to prevent loss of keyed-in data during a
power failure. Only the duration of the power failure will be allowed
additionally. NO extra time will be allowed for loss of work.

5. In the event of a computer or printer defect the invigilator will make the
necessary arrangements for you to continue with the examination and the
actual time lost will be allowed additionally.

6. Key in the QUESTION NUMBER as well as your EXAMINATION NUMBER at

each question. NO questions without EXAMINATION NUMBERS will be
marked.

7. At the end of the examination session, hand in the following:

7.1 EXAMINATION FOLDER with PRINTOUTS to be marked in the

same order as the questions in the question paper.

7.2 The compact disk/memory stick on which your work was saved,
properly marked with your EXAMINATION NUMBER. If work is
saved on the hard drive/network, the invigilator(s) must copy the
work to a compact disk/memory stick and then it must be deleted
immediately from the hard drive/network. Students' answers must
be kept for at least 6 MONTHS.

7.3 ALL other PRINTOUTS. NO PRINTOUTS may be taken out of the

examination room or put into bins.

8. Any attempt to obtain information or to give information to another candidate

is a violation of the examination rules and will be regarded in a serious light.
If you are found guilty of such a violation, steps will be taken against you.

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SECTION A
TYPING TECHNIQUE

DO NOT TURN THE PAGE BEFORE THE

INVIGILATOR INSTRUCTS YOU TO DO SO.

TIME MARKS

QUESTION 1: TIMED ACCURACY TEST 10 minutes 20

QUESTION 2: TABULAR STATEMENT 28 minutes 44

QUESTION 3: BUSINESS LETTER 37 minutes 60

QUESTION 4: COLUMNS 33 minutes 56

QUESTION 5: AFRICAN LANGUAGE 12 minutes 20

TOTAL 120 minutes 200

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QUESTION 1: TIMED ACCURACY TEST

TIME: 10 MINUTES MARKS: 20

MARGINS: PAPER: A4 portrait

Left: 2,54 cm/1" HYPHENATION: No
Right: 2,54 cm/1" ALIGNMENT: Left
SPEED: 35 wpm (minimum requirement) LINE SPACING: 2 (double)
FONT: Courier New 12 pt
1. The following timed accuracy test must be keyed in ONCE only.
2. The passage allows for speeds of 35 and 40 words per minute.
3. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
4. Save the document as Q1 and print it.
5. Your test must be collected and signed by the invigilator at the BEGINNING of the
EXAMINATION. ALL pages need to be signed.

There is no clinical or scientific evidence that supports the theory

that a specialised diet may cause or benefit individuals with
ulcerative colitis. However patients may find that certain foods
aggravate symptoms of ulcerative colitis and they should avoid such
foods.

The most common symptoms of ulcerative colitis are rectal bleeding,

abdominal cramping and diarrhoea. It may be reasonable to keep a
food journal to track what foods aggravate symptoms.

Discuss your dietary needs with your treating doctor or a dietician

that specialises in ulcerative colitis and diet. The cause of
ulcerative colitis is not known. To date there has been no
convincing evidence that it is caused by infection or is contagious.

Ulcerative colitis likely involves abnormal activation of the immune

system in the intestines. This system is supposed to defend the
body against harmful bacteria, viruses, fungi and other foreign
invaders. Normally the immune system is activated only when the
body is exposed to harmful invaders.

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QUESTION 1 (CONTINUED)

In patients with ulcerative colitis however the immune system is

abnormally and chronically activated in the absence of any known
invader. The continued abnormal activation of the immune system
causes chronic inflammation and ulceration portions of the large
intestine.

This susceptibility to abnormal activation of the immune system is

genetically inherited. First degree relative's brothers, sisters,
children, and parents of patients with IBD are therefore more likely
to develop these diseases. There have been multiple studies using
genome wide association scans investigating genetic susceptibility
in ulcerative colitis.

At this early point in the research it is still unclear how these

35 wpm
genetic associations will be applied to treating the disease but
they might have future implications for understanding pathogenesis
and creating new treatments.

Common symptoms of ulcerative colitis include rectal bleeding,

40 wpm
abdominal pain and diarrhoea, but there
[20]

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Table thirteen sp caps, bold in figures

ǂ sp

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Cost comperison table for biologic agents for ulcerative colitis1 uc, ital, centre MARGINS: Equal
ǂ

3. Insert a TABLE.
TIME: 28 MINUTES

Drug/Comparator uc Recommended dose uc Dosage Average Strength uc Price PAPER: A4 landscape

[form uc [annual [($) uc
FONT: Courier New 12 pt

[drug
[cost uc

Simponi Golimumab 50 mg/0.5 ml Pre-filled Year 1: 50 mg/0.5 ml 1,490.4

200 mg week 0, 100 mg syringe or [22,356 [100 mg/1.0 ml
week 2, and 50 or 100 auto-injector [Thereafter:
mg every 4 weeks [19,375
QUESTION 2: TABULAR STATEMENT

4. Save the document as Q2 and print it.

thereaftera
-8-

Infliximab Remicade 5 mg/kg at weeks 0, 2 Vial for IV Year 1: 100 mg/10 ml 968.20
and 6, and every 8 infusion [29,046
weeks thereafterb [Thereafter:
2. Take ALL proofreading signs into consideration.

[23,600
5. Put the PRINTOUT in your EXAMINATION FOLDER.
STATION/COMPUTER NUMBER (right) as a header.

Adalimumab Humira 160 mg week 0, 80 mg Pre-filled Year 1: 40 mg/0.8 ml 470.63

week 2 and 40 mg every syringe or [22,356 740.36
2 weeks thereafterc auto-injector [Thereafter: stet
[19,249

ǂ Arrange in alphabetical order

ALIGNMENT: As indicated

b Assumes 75 kg patient and no wastage of partially used vials.

c Dosing for adalimumab is based on / US product monograph for Humira.
a Manufacturer-submitted price. All prices are from / Ontario Drug Benefit fees. del
ǂ
indicated otherwise

IV = Intravenous and UC = Ulcerative Colitis

LINE SPACING: Single except where

1. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
MARKS: 44

[44]
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QUESTION 3: BUSINESS LETTER

TIME: 37 MINUTES MARKS: 60

MARGINS: PAPER: Letterhead

Left: 3,81 cm/1.5" HYPHENATION: Yes
Right: 2,54 cm/1" ALIGNMENT: Left
FONT: Courier New 12 pt except LINE SPACING: Single with double line
where indicated otherwise spacing between
paragraphs
1. Retrieve the letterhead QUESTION 3 on your network/hard disk/memory stick.
2. Key in your EXAMINATION NUMBER and your STATION/COMPUTER NUMBER
(left) as a footer.
3. Take ALL proofreading signs into consideration.
4. Save the document as Q3 and print it.
5. Put the PRINTOUT in your EXAMINATION FOLDER.

Today's date in full

ǂ
Mr KS Mukwevho
PO Box 987
Khubvi uc
ʎ ʎ Insert postal code: 0977
ǂ
Dear Sir/Madam del
ǂ
Move
ǂ had stet
If you or someone you love have recently been diagnosed with ulcerative colitis, it's
important to begin learning as much as you can about what ulcerative colitis
is. [By developing a better understanding of ulcerative colitis you will be more NP
prepared to manage its symptoms and live a full Life. lc
ǂ
Ulcerative colitis is a chronic♯disease of / large intestine also known as / colon in
which / lining of / colon becomes inflamed and develops tiny open sores or ulcers
can that produce pus and mucous. / combination of inflamation and ulceration sp
cause abdominal discomfort and frequent emptying of / colon to. del
---------------------------------------page break ----------------------------------------------------------
Number second page top centred
What are / signs and symptoms? uc, ital, u/line
ǂ
Be sure to consult your ʎ if you experience any of / following symptoms: ʎ doctor
ǂ trs
movements bowel become looser and more urgent
persistent diarrhoea s/s, ital, insert bullets and indent
stool is generally bloody
spasmodic abdominal pain
ǂ
What is ulcerative colitis? uc, bold, centre
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QUESTION 3 (CONTINUED)

People suffering from ulcerative colitis often experience loss of appetite and may
lose weight as a result.

Yours faithfully
Florence Mutoti, Manager Display correctly

# = letter space

Change ulcerative colitis to capital letters and bold

[60]

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QUESTION 4: COLUMNS

TIME: 33 MINUTES MARKS: 56

MARGINS: HYPHENATION: Yes

Left: 1,27 cm (0,5") ALIGNMENT: Left
Right: 1,27 cm (0,5") LINE SPACING: As indicated
PAPER: A4 landscape FONT: Arial 12 pt except where indicated otherwise
1. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
2. Take ALL proofreading signs into consideration.
3. Save the document as Q4 and print it.
4. Put the PRINTOUT in your EXAMINATION FOLDER

Candidate: Create TWO columns

Column 2
Mild symptoms may respond to: 14 pt, uc, bold, u/line
ǂ
 Anti diarrhoeal medicines;
 Enemas or suppositories that contain medicine;
 Amino salicylates. and ƣ
ǂ
 These medicines relieve inflammation in / intestines.
ǂ
 They are also taken to keep / disease in remission.
ǂ
 Your doctor may prescribe these for a runs on

few weeks to control active disease.

ǂ : Use Wingdings symbol
 Changes in your diet.
ǂ
For more information contact Muriel Mabel at  015ʎ963ʎ3490 ʎ♯ Courier New 8 pt, ital

Column 1
Treatment for ulcerative colitis 14 pt, uc, bold, u/line
ǂ
1.╫You may need to treat other problems such as anaemia or infection.
teenagers stet sp
[2.╫Treatment in children and teens may include taking nutritional suplements to NP
restore normal growth and sexual development. [3.╫If you don't have any NP
symptoms or if your disease is not active you may not need treatment either. del
[5.╫It often is easier to keep / disease in remission than to treat a flare-up. NP
trs
[4.╫If you do have symptoms they usually can be with managed medicines to NP
put / disease in remission.

Candidate: Replace paragraph numbers with asterisk [*] and TWO letter spaces and indent. Arrange
paragraphs in numerical order.
[56]

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QUESTION 5: AFRICAN LANGUAGE

TIME: 12 MINUTES MARKS: 20

MARGINS: PAPER: A4 portrait

Left: 2,54 cm (1") HYPHENATION: No
Right: 2,54 cm (1") ALIGNMENT: Left
FONT: Courier New 12 pt LINE SPACING: 1,5 (1½)
1. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
2. Save the document as Q5 and print it.
3. Put the PRINTOUT in your EXAMINATION FOLDER.

Vuvabyi bya fukuzane ya vele byi tolovelekile swinene, naswona vanhu

vo tala vala va tshamile va twa hi byona. Fukuzane ya muxaka lowu
hi yona yi nga tala swinene eka vaxisati eka tinxaka hinkwato ta ti
fukuzane.

Nhlangano wa rihanyu wa misava, wu pimanyisa leswaku hi lembe ra

2004, vavasati va hundzile emisaveni.

[20]

TOTAL SECTION A: 200

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SECTION B

WORD PROCESSING

WORK FAST AND ACCURATELY

QUESTION 6: PARAGRAPHS A Already keyed-in -

B 15 minutes 25
QUESTION 7: MEMORANDUM A 14 minutes 24
B 12 minutes 20
QUESTION 8: MENU A 6 minutes 9
B 13 minutes 22
TOTAL 60 minutes 100

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QUESTION 6B: PROCESSING

TIME: 15 MINUTES MARKS: 25

1. Retrieve the document saved as Q6A. Process according to the instructions and as
indicated in the text.
2. Change the left- and right-hand margin to 2,54 cm/1". Use Courier New 12 pt.
3. Align the document left and use the hyphenation function.
4. Change the line spacing to single-line spacing with double-line spacing between
paragraphs.
5. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
6. Save the document as Q6B and print it.
7. Put the PRINTOUTS in your EXAMINATION COVER.
Candidate:
1. Change 'Immunomodulator(s)' to capital letters and bold.
2. Insert page number at the top centred on page 2 only.
3.
ʎ What are the treatments for ulcerative colitis? Comic Sans 14 pt, uc, bold, ital
ǂ
Both medication and surgery have been used to treat ulcerative
colitis. However, surgery is reserved for those with severe
inflammation and life-threatening complications.

There is no medication that can cure ulcerative colitis uc, bold

[Patients with ulcerative colitis will typically experience NP
periods of relapse (worsening of inflammation) followed by
periods of remission (resolving of inflammation) lasting from
months to years. [During relapses symptoms of abdominal NP
pain, diarrhoea and rectal bleeding worsen. During remissions
these symptoms subside. Remissions usually occur because of
treatment with medication or surgery but occasionally they
occur spontaneously, that is without any treatment.

ʎ What are ulcerative colitis medication? Comic Sans 14 pt, uc, bold, ital

[Since ulcerative colitis cannot be cured by medication the NP

goals of treatment with medication are to: insert
NP Replace paragraph numbers with ╫
[╫induce remissions [╫maintain remissions [╫minimise
side effects of treatment [╫improve the quality of life and
[╫ minimise risk of cancer. Change all first letters that are underlined to uc
[Treatment of ulcerative colitis with medication is similar,
though not always identical, to treatment of Crohn's disease.
replace [Crohn's] with [chronic]
------------------------------page break---------------------------

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QUESTION 6B (CONTINUED)

NP Replace paragraph numbers with ╫ replace [5] with [five]

Medication for treating ulcerative colitis includes [╫anti-
inflammatory agents such as 5-ASA compounds, [╫systemic
corticosteroids, [╫topical corticosteroids and [╫
immunomodulators. Change all first letters that are underlined to uc
[Anti-inflammatory medication that decreases intestinal NP
inflammation is analogous to arthritis medication that decreases
joint inflammation (arthritis). The anti-inflammatory
medication used in the treatment of ulcerative colitis is:
replace [5] with [five]
[Topical 5-ASA compounds such as sulfasalazine (Azulfidine), NP
olsalazine dipentum and mesalamine (pentasa, asacol, lialda, del
apriso and rowasa enema) that need direct contact with the
inflamed tissue in order to be effective.
NP trs
[Systemic anti-inflammatory such medication as corticosteroids
that decrease inflammation throughout the body without direct
contact with the inflamed tissue. Systemic corticosteroids have
predictable side effects with long term use.
[Immunomodulators are medication that suppress the body's NP
immune system either by reducing the cells that are responsible
for immunity, or by interfering with proteins that are important
in promoting inflammation.
NP
[Immunomodulators are becoming increasingly important treatment
for patients with severe ulcerative colitis who do not respond
adequately to anti-inflammatory agents. Examples of
immunomodulators include 6-mercaptopurine (6-MP), replace [6] with [six]
azathioprine (Imuran), methotrexate (Rheumatrex, Trexall,
Cyclosporine Gengraf and Neoral). del

[It has long been observed that the risk of ulcerative NP

colitis appears to be higher in nonsmokers and in ex-smokers.
In certain circumstances, patients improve when treated with
nicotine.
ǂ
ʎ What are immunomodulator medication? Comic Sans 14 pt, uc, bold, ital
ǂ
ʎ Immunomodulators are medication that weaken the body's immune system.
[25]

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QUESTION 7A: MEMORANDUM

TIME: 14 MINUTES MARKS: 24

MARGINS: PAPER: A4 portrait

Left: 2,54 cm/1" HYPHENATION: No
Right: 2,54 cm/1" ALIGNMENT: Left
FONT: Courier New 12 pt LINE SPACING: Single
1. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
2. Save the document as Q7A and print it.
3. Put the PRINTOUT in your EXAMINATION FOLDER.

Surgery for UC usually involves removing the entire colon and the
rectum.
Removal of the colon and rectum is the only permanent cure for UC.
This procedure also eliminates the risk of developing colon cancer.
Surgery in UC is reserved for the following patients:
Patients with fulminant colitis and toxic megacolon who are not
responding readily to medication.
Patients with long standing pancolitis.
Patients who have had years of severe colitis which has responded
poorly to medication.

(24)

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QUESTION 7B: PROCESSING

TIME: 12 MINUTES MARKS: 20

1. Retrieve the document saved as Q7A.

2. Process according to the instructions and as indicated in the text.
3. Change QUESTION 7A in the header to QUESTION 7B.
4. Save the document as Q7B and print it.
5. Put the PRINTOUT in your EXAMINATION COVER.

ʎ Memorandum sp caps, bold, centre

ǂ insert horizontal lines as indicated
__________________________________________________________________
ǂ
To: ╫ ╫ All Clinic Managers
From: ╫ Head of Department ʎ, uc, d/s
Date: ╫ Today's date in descending order
†
__________________________________________________________________
ǂ
ʎ Surgery for ulcerative colitis uc, bold, ital

Surgery for UC usually involves removing the entire colon and

the rectum.
ǂ
Removal of the colon and rectum is the only permanent cure for
UC. runs on

This procedure also eliminates the risk of developing colon

cancer.
ǂ
Surgery in UC is reserved for the following patients: uc, u/line
ǂ
 Patients with fulminant colitis and toxic megacolon who are
not responding readily to medication.
ǂ
 Patients with long standing pancolitis.
Patients who have had years of severe colitis which has
responded poorly to medication. del
ǂ
Use CN 8 pt
ʎ For more information about ulcerative colitis visit www.ulcerativecolitis.co.za.

Replace [UC ] with [ulcerative colitis] in uc

Use Webding symbol and indent

(20)
[44]

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QUESTION 8A: MENU

TIME: 6 MINUTES MARKS: 9

MARGINS: PAPER: A4 portrait

Left: 3,81 cm/1,5" HYPHENATION: No
Right: 2,54 cm/1" ALIGNMENT: Left
FONT: Courier New 12 pt LINE SPACING: Double
1. Key in your EXAMINATION NUMBER (left), the QUESTION NUMBER and your
STATION/COMPUTER NUMBER (right) as a header.
2. Save the document as Q8A and print it.
3. Put the PRINTOUT in your EXAMINATION FOLDER.

Menu

Whole grains

Breads Cereals Pastas

Starches

Well-cooked white rice

Nuts

Seeds

Legumes

Vegetables

Fruits

Sulfate

Dairy

Gluten

Foods to enjoy

Foods to enjoy

Crackers and cereals made with refined white flour

(9)

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QUESTION 8B: PROCESSING

TIME: 13 MINUTES MARKS: 22

1. Retrieve the document saved as Q8A.

2. Process according to the instructions and as indicated in the text.
3. Change line spacing to single except where indicated otherwise.
4. Change QUESTION 8A in the header to QUESTION 8B.
5. Save the document as Q8B and print it.
6. Put the PRINTOUT in your EXAMINATION COVER.

ʎ Foods that you should use with ulcerative colitis 16 pt, uc, bold, centre
ǂ
Menu sp caps, bold
ǂ
Whole grains uc, bold centre align right
Breads Cereals Pastas
ǂ
Starches uc, bold
Well-cooked white rice Ƣ
ʎ Brown rice and other whole grain starches
Nuts
Seeds
ǂ
Legumes uc, bold
ʎ Dried peas, beans and lentils
ǂ
Move
ǂ
Vegetables uc, bold
ʎ Fibrous vegetables, like skinned or peeled
Fruits uc, bold
ʎ Fibrous fruits
ǂ
Sulfate uc, bold
ʎ Sulfate and sulfides
ǂ Candidate:
Insert the following footer in Arial
Dairy uc, bold Black 10 pt:
ʎ Dairy products It's important to remember that
ǂ your diet plays a vital role in your
Gluten uc, bold overall health.
ʎ Gluten containing foods
ǂ
Foods to enjoy uc, bold
Foods to enjoy Ƣ
Crackers and cereals made with refined white flour Ƣ
ʎ Oils like olive oil and coconut oil
(22)
[31]

TOTAL SECTION B: 100

GRAND TOTAL: 300

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