Metric resources

Metrics are a huge part of AR. The data that is collected is used in operations and by techs to show how well
or poorly the floor is running. This data allows you to gather information on where the floor can focus on
areas of improvement like drive charge levels and fiducials.

Note: In order to access most of the floor health and tableau dashboards one must be
part of this permission group. This permission group is a Manager approval model, hence
direct managers can request to add you to the permissions group.

• If you are in NA, note this group is managed by a Team. RME personnel in AR facilities
will be automatically added to the group based on their reporting structure.
• If you are in EMEA/APAC, note that this permission group is a Manager approval
model, hence direct managers can drop request to add you to the permissions group.

AR Floor
Site Description

NA: History Manager When to use: Use this web application to view what happened on an AR
EU: History Manager floor in the past. It also allows users to see the history of the AR floor,
APAC: History Manager including who entered the floor and when.

How to use: The user can select an AR floor, and a time window, and be
able to see what happened with the equipment on the AR floor during
that time.

Few use cases are: Investigating drive crashes, find missing pods, drives,
etc.

NA Quick Start Guides & Map Legend: Link

EU and APAC Quick Start Guides & Map Legend: Link

NA: ARRM Portal When to use: Use this resource and usage dashboard for general resource
EU: ARRM Portal management. Most users use this to view charger and drive status. It
APAC: ARRM Portal provides a history of all errors that have occurred in the last 24 hours. This
tool helps with diagnosing issues.

How to use: Select the resource to learn more about it, including errors
and what took place at specific timestamps.
AR Floor continued
Site Description

Vantage When to use: Use this daily to view RME KPI metrics.

How to use: Select your site and the AR Floor you want to view the
metrics for.
NA: AR Autocut Report When to use: Use this tool to view how many work orders were generated
EU: AR Autocut Report for drive error codes. It shares the number of open work orders, the
APAC: AR Autocut Report average time they're open for, the specific reason for the work order.

How to use: Select the AR site and the dates to view the work orders.
WiFi Errors When to use: Use this tool to view WiFi errors and to verify the history of
the WiFi network.

How to use: Select the AR site and the applicable timeframe.

AR Roboscout 3.0 When to use: Use this to view the status summary for all sites with a
Transportation Dashboard sortation floor. It provides almost real-time parameters.

How to use: Select the site.

Fiducial
Site Description

Firm When to use: Use this tool daily to identify, plan and track fiducial
replacements on AR floors. The tool is intended to save sites time by
providing a central hub for managing fiducial replacement, reduce cost
associated with fiducial over-replacement, and improve overall site floor
health performance by ensuring high priority fiducials are replaced in a
timely manner.

How to use: Select your site.

Firm Alarms Dashboard When to use: Use to view all open issues for fiducials.

How to use: Select your site and your zone.

EU: List of Replaced Fiducials When to use: Use this dashboard to view fiducials that have been
replaced.
APAC: List of Replaced
Fiducials How to use: Select your site.
Drive
Site Description

Repeat Offenders When to use: Use this to view drive units and which specific area codes
are having repeat issues. Drive units disabling more than 10 times in a 24-
hour window is defined as a Repeat Offender.

How to use: Select your site.

Drive Events by Drive When to use: Use as predictive maintenance by viewing Drive Events by
Error. It gives a snapshot of the unrecoverable errors for the drives.

How to use: Select your site.

Historic Offline Drives When to use: Use this to view the historical average of offline drives.

How to use: Select your site.

NA: Offline Drive Dashboard When to use: Use this to identify unrecoverable errors that occurred prior
EU: Offline Drive Dashboard to a drive being taken out of service.
APAC: Offline Drive Dashboard
How to use: Select your site.

DU HW Troubleshooting When to use: Use this when you need to troubleshoot a drive unit error
Guidelines code.

How to use: Use the search bar to search for the error code.

CAMP When to use: Use this to look at metrics on a weekly basis. CAMP is a
centralized, historical metric dashboarding tool that users can use to track
metrics, create dashboards and visualizations specific to their business to
measure performance.

How to use: Select the metric you want to review. Then, select your site.
Support
Site Description

NA: ARCHER When to use: Use ARCHER to submit help tickets for AR support.
EU: ARCHER
APAC: ARCHER

TechTC When to use: Use this to view all RME TAC certifications by technician and
site.

How to use:
Username: amazonbi

Coupa When to use: Use Coupa to view all AR part numbers and to order parts.

Knet When to use: Use the Knowledge Network, a learning management

system (LMS) to complete a growing list of online and instructor led
courses provided by Amazon's businesses.

ARU When to use: Use Amazon Robotics University to view all AR system
process and procedure documentation, produced and managed by the
Learning and Experience Team (LExT).

GRU Coming Soon! Global Robotics University contains AR asset training and
safety information.

Thresholds
Metric Threshold

Offline drives Maintaining < 1%

Drive uptime NA: 99%

EU: 99.5% for ARS and 98% for ATS
APAC: 99%

Fiducials NA: 0 high and medium priority issues

EU: 0 High, 0 Medium, >100 Low
APAC: 0 high and medium priority issues