Effective Date: 1st April, 2024

Version: V.1.20240401

PRIMARY TERMS AND CONDITIONS: CONSUMER EMI FACILITY

These terms and conditions for Consumer Finance EMI facility (“Terms and Conditions”)
shall govern the Facility availed by the Borrower from ICICI Bank Limited (“ICICI Bank”)
through: (a) submission of the Application Form on its official website available at
www.icicibank.com (“Website”); or ICICI Bank’s mobile-based application or any other
digital platform made available by ICICI Bank, whether through an arrangement with a
third party or otherwise (“Portal”/”Platform”); or (b) submission of the Application Form by
the Borrower at any branch of ICICI Bank. These Standard Terms and Conditions shall be
read and construed as part of the Application Form.
1. DEFINITIONS

For the purpose of the Terms and Conditions, unless there is anything repugnant to the
subject or context thereof, the expressions listed below shall have the following meaning:

(a) “Application Form” shall mean the application form(s) for the ‘Consumer EMI’ credit
facility provided by ICICI Bank Limited (“ICICI Bank”) and submitted by the Borrower
(defined hereinafter).

(b) “Borrower” means any Customer (defined hereinafter) to whom the Facility (defined
hereinafter) has been sanctioned and disbursed by ICICI Bank pursuant to
acceptance of a duly filled Application Form, in accordance with the internal policies
of ICICI Bank.

(c) “Business Day” shall mean a day other than: (i) Saturday, Sunday or (ii) any other
day on which banks in Mumbai are closed.

(d) “CIBIL” shall mean Credit Information Bureau (India) Limited.

(e) “Dealer” means an individual, and/or a limited liability partnership, and/or a

partnership firm, and/or a private limited company, as the case may be, registered
with ICICI Bank in connection with selling of Products (defined hereinafter) to the
Borrower pursuant to the Facility (defined hereinafter).

(f) “DST” refers to the direct sales team personnel appointed by ICICI Bank for (i)
collecting the Know Your Customer (KYC)-related information and other details of
the Customer(s), (ii) submitting such details to ICICI Bank, and (iii) facilitating the
process of filling of the Application Form on the DST Tablet (defined hereinafter) for
the purpose of providing the Facility (defined hereinafter).
(g) “DST Tablet” refers to the device provided by ICICI Bank to the DST for assisting the
Borrower in filing the Application Form.

(h) “ECS” means Electronic Clearing Services.

(i) “EMI” means the Equated Monthly Installments of amounts payable by the
Borrower, comprising of principal amount of the Facility (defined hereinafter) and
the applicable interest thereon to ICICI Bank.

(j) “Facility” shall mean the financial assistance extended by ICICI Bank to the
Borrower for the purchase of Products (defined hereinafter) repayable in equal
monthly instalments over a specified tenure, as per these Terms and Conditions
(defined hereinafter) and such other terms from time to time.

(k) “Affiliate” of ICICI Bank shall mean and include:

any company which is the holding company or subsidiary of ICICI Bank, or a person
under the control of or under common control with ICICI Bank, or any person, in
which ICICI Bank has a direct or beneficial interest or control in more than 26% of
the voting securities of such person For the purpose of this definition of Affiliate and
Terms and Conditions, "control" together with grammatical variations when used
with respect to any Person, means the power to direct the management and policies
of such Person, directly or indirectly, whether through the ownership of the vote
carrying securities, by contract or otherwise howsoever; and "Person" means a
company, corporation, a partnership, trust or any other entity or organisation or
other body whatsoever.
(l) “KYC” refers to the documents under the ‘Know Your Customer’ guidelines issued by
the Reserve Bank of India (RBI).

(m) “Material Terms” with respect to the Facilities, means the provisions relating to:-(i)
the payment/repayment obligation (including principal, interest, fees, charges) of
the Borrower under the Facility; (ii) creation/perfection/furnishing of securities in
terms of Transaction Documents; (iii) any credit support (including, without
limitation, any guarantee or indemnity) provided / agreed to be provided in relation
to the Facility (iv) compliance with financial covenants, security related covenants
and information covenants; and (v) end use of the Facility.

(n) “MITC” means the Most Important Terms and Conditions governing the Facility, a
copy of which has been provided by ICICI Bank to the Borrower.

(o) “NACH” means National Automated Clearing House.

(p) “NSDL” means the National Securities Depositary Limited.

 (q) “Outstanding” means the outstanding amount of the Facility, including all fees,
interest, costs, charges, expenses and all other sums whatsoever payable by the
Borrower to ICICI Bank in accordance with the Terms and Conditions.

(r) “Payment Due Date” means the date, on which the EMI for servicing the Facility is
required to be paid by the Borrower, as decided and communicated to the Borrower
by ICICI Bank.

(s) “Penal Charges” means an additional charge payable by the Borrower to the Bank
in case of breach of any Material Terms.

(t) “Products” shall mean consumer durables and / or other products and / or services,
including but not limited to any extended warranty on consumer durables and / or
other products, as approved by ICICI Bank, which is purchased and / or availed by
the Borrower.

(u) “Service Provider” means an entity engaged in the business of manufacturing of

goods/provision of services and marketing of such goods/services and has an
extensive network of dealers engaged in the sale of such goods/services across
India.

(v) “Transaction Documents” include all writings and other documents executed or
entered into, or to be executed or entered into, by the Borrower or any other person
or any other document executed or issued by ICICI Bank/Bank in relation, or
pertaining, to the Facility and each such Transaction Documents as amended from
time to time.

2. GENERAL

(a) The Borrower hereby agrees and accepts the Terms and Conditions by affixing
his/her signature in the Application form and accepts that the Application Form
together with the Terms and Conditions constitutes the binding agreement
between the Borrower and ICICI Bank in connection with the Facility.

(b) The Borrower is responsible for the accuracy of all the information provided by it at
the time of availing the Facility or otherwise and shall keep ICICI Bank updated on
communication address, contact number and such other details as required to the
satisfaction of ICICI Bank.
3. SANCTION AND USAGE

(a) The Borrower shall apply for the Facility through the DST by providing his/her phone
number. The DST shall enter the phone number into the ICICI Bank portal on the DST
Tablet. A one-time request message will be generated and sent to the phone number
as provided by the Borrower. By providing the phone number, the Borrower
authorizes ICICI Bank to send a reply message on the phone number so provided,
and such phone number shall be registered with ICICI Bank for the purpose of
communicating all information and Terms and Conditions in relation to the Facility.

(b) Upon verification of the aforesaid one-time-message, the Borrower shall provide his
KYC details to the DST, such as Aadhar card or Permanent Account Number (PAN)
card or any other documents that may be required which shall then be provided to
ICICI Bank.

(c) Upon receipt of approval from ICICI Bank, the DST shall provide the Borrower with
an Application Form.

4. DISBURSEMENT

(a) The Facility shall be provided to the Borrower in the sole discretion of ICICI Bank
after processing the Application Form by ICICI Bank and shall be subject to the
Terms and Conditions and any additional conditions as stipulated by ICICI Bank
from time to time.

(b) The Borrower shall affix his/her signature in the Application Form after having read
and understood all the terms set out in the Application Form, the MITC and the
Terms and Conditions.

(c) The Borrower agrees and acknowledges that the Facility amount shall be disbursed
to the Dealer for and on behalf of the Borrower.

(d) The Facility shall be deemed to be disbursed on the transfer of Facility amount from
ICICI Bank’s account to the Dealer’s designated account registered with ICICI Bank.

(e) Upon disbursement of Facility, the obligation of the Borrower to ensure timely
payment of the principal and interest shall be unconditional and will continue
unaffected, notwithstanding that the Product may be lost, stolen, damaged,
defective or destroyed due to any reason (including a force majeure event) or due to
an act/omission of the Borrower or the Dealer or any third party, while the Product
is being delivered or otherwise.
5. CANCELLATION AND PREPAYMENT

(a) The Borrower may prepay the Facility, with the prior written consent of ICICI Bank,
by payment of the charges stipulated by ICICI Bank.

(b) If the Borrower wishes to cancel/return the Product, the Borrower may raise a
cancellation request to the Dealer/DST within a period of 14 days from the date of
availing the Facility. Beyond this period of 14 days, the Borrower shall not be entitled
to such a cancellation and shall be under an obligation to repay the Facility to ICICI
Bank by paying the EMIs as scheduled.

(c) The request for cancellation of the Facility shall be accepted by ICICI Bank, only upon
payment of Facility cancellation charges as specified in the Application Form or any
other Transaction Document.

(d) The Borrower hereby acknowledges that any amount paid to the Dealer in the form
of a token amount/down payment for purchasing the Product shall be settled
between the Dealer and the Borrower.

6. PAYMENT AND REPAYMENT

(a) The Borrower agrees to:

• repay the Facility amount and applicable interest, charges and other fees in the form
of EMIs on or within the Payment Due Date using, debit card, net banking, cheque
or any other electronic payment mode, in the manner and as specified in the MITC;

• pay Penal Charges applicable with respect to the repayment of the Facility including
the cancellation charges, repayment mode swap charges etc., as specified in the
MITC or as may be communicated by ICICI Bank from time to time;

• pay EMI bounce charges as specified in the MITC, if the cheque issued by the
Borrower for payment/repayment is not honored by a bank or ECS/NACH [electronic
clearing services/payment services for facilitating the payment/repayment with the
consent of the Borrower] or such other instrument is returned;

• pay the increased EMI amount due to increase in the interest, charges, taxes or fees
payable in relation to the Facility amount. Such increased EMI amount shall form
part of the MITC replacing the previous EMI amount.

• pay cheque re-presentation charges in every instance where any post-dated cheque
is dishonored (under any of the payment modes) and consequently represented OR
in each instance where a post-dated cheque is presented when any installment/s
 is/are not received by ICICI Bank by/upon issue of debit instructions under the ECS
method or direct debit method or any other payment method (other than the
postdated cheque method) selected by the Borrower.

(b) The Borrower agrees that the interest, charges and other fees payable by the Borrower
in relation to the Facility amount may be modified at the discretion of ICICI Bank and due
notice in this regard shall be provided by ICICI Bank to the Borrower.

(c) In the event the EMI is not paid within the Payment Due Date, it shall be construed as a
default on part of the Borrower and he/she shall become liable to pay the amount together
with applicable interest and Penal Charges as specified in the MITC and late payment
charges as specified in the next month’s account statement. Such Penal Charges shall be
computed from the Payment Due Date till the date of actual payment, subject to revision
by ICICI Bank from time to time.

(d) On receipt of delayed payments received by ICICI Bank from the Borrower(s), the
amount shall be appropriated first against the Outstanding due and thereafter against the
Penal Charges and late payment charges.

(e) The Borrower shall bear goods and services tax and any other statutory levies as may
be applicable from time to time.

(f) Notwithstanding anything else provided the Terms and Conditions, ICICI Bank has the
right to demand repayment of the entire amount outstanding under the Facility (including
but not limited the principal amount, interest amounts and any other charges etc.) payable
thereon by the Borrower, notwithstanding any amount already paid in relation to the
Facility or amount payable being reduced for any reason whatsoever.

7. REPRESENTATIONS, WARRANTIES AND COVENANTS

(a) The Borrower(s) hereby agrees:

• not to default on or delay the payment of EMI;

• that he/she has understood the method of calculation of Penal Charges as specified
in the MITC and other charges as levied in cases wherein the EMI has not been paid
on or within the Payment Due Date;
• that all information provided to ICICI Bank is true and correct; and •
that he/she is at least 18 years of age.

(b) The Borrower(s) shall promptly notify ICICI Bank:

 • on the occurrence of any event which may make any information provided to ICICI
Bank untrue or incorrect; • of any action or steps taken or other proceedings by or
against the Borrower(s) in any court; and
• in writing with complete details of any change in the information provided by the
Borrower(s).

(c) The Borrower shall have sole responsibility of taking delivery and possession of the
Product from the Dealer. ICICI Bank shall not be held liable, in any manner whatsoever, for
the delayed delivery/non-delivery of the Product and/or related quality, fitness or suitability
of the Product and the services provided by the Manufacturer and Dealer.

(d) The Borrower agrees that ICICI Bank by providing the Facility to the Borrower creates
a relationship of debtor and creditor between the Borrower and ICICI Bank. ICICI Bank shall
under no circumstance be regarded as a Service Provider in relation to the Product.

(e) The Borrower shall, at its own expense, allow ICICI Bank to appoint auditors (or award
a separate mandate to the Borrower’s auditors), chartered accountants, cost accountants,
forensic experts or other consultants for carrying out concurrent or special audit or
examination of the Borrower, where such audit or examination is required to be conducted
pursuant to regulatory requirements;

(f) The Borrower shall not induct a person identified as wilful defaulter in any capacity
where such a person is on its board or is in charge and responsible for the management of
its affairs. In the event the person so inducted is found to be wilful defaulter, the Borrower
shall take immediate steps for removal of such persons.

(g) The Borrower agrees that the Bank may suspend usage of the sanctioned limits in the event
the Borrower is declared a wilful defaulter under the applicable RBI regulations and
guidelines.

(h) The Borrower shall promptly notify ICICI Bank upon being declared a wilful defaulter.

8. EVENT OF DEFAULT

(a) The following acts, as set out below, shall constitute an ‘Event of Default’ by the
Borrower:
• Any default in paying the EMI on or within the Payment Due Date as payable under
the Facility;
• Breach of any of the Terms and Conditions, or occurrence of any fraud,
misrepresentation or failure to submit any material information;
 • Bankruptcy or insolvency of the Borrower, or if the Borrower voluntarily or
involuntarily becomes the subject of proceedings under any bankruptcy or
insolvency law;
• It is or becomes unlawful for the Borrower to perform any of its obligations under
the Facility; Death of the Borrower; or
• The existence of any other circumstance which, in the sole opinion of ICICI Bank,
could jeopardize ICICI Bank's interest in the Facility.

(b) Upon the occurrence of an Event of Default as specified above, without prejudice to the
other remedies available under law or in equity, ICICI Bank shall be entitled to give
notice to the Borrower and to exercise the following rights and remedies. ICICI Bank
has the right to:
• recall the Facility and call upon the Borrower to pay the Outstanding (including
principal amount, interest and charges) immediately;
• engage one or more persons to collect dues from the Borrower. In this regard, ICICI
Bank Limited may furnish to such person any information, facts and figures
pertaining to Facility, contact details of such Borrower, as necessary;
• call upon the successors/ legal heirs of the Borrower to pay the Outstanding and
any other charges in full to ICICI Bank in the event of Borrower’s death. In the event
of the
Borrower’s death, ICICI Bank shall have the same rights against the legal heirs/successors
of such Borrower as it had against the Borrower; and
to initiate legal proceedings against such Borrower.
8.3 Without prejudice to the Bank’s rights and remedies under contract and/or law, in the
event any amount due under the Facility remains unpaid on the Due Date or Borrower
fails to create security and/or commits breach of any of the Material Term(s) of the
Facility, the Bank shall have the right to levy and recover Penal Charges, at its sole
discretion, at the rate specified in the Application Form. Upon levy of such Penal
Charges, the Borrower shall pay the said Penal Charges along with applicable Goods
and Service Tax (GST), other taxes (of any description whatsoever), charges and
penalties which may be payable pursuant to applicable laws, from time to time, in
relation to the Facility.
8.4 The Borrower acknowledges and agrees that he is aware about the Penal Charges and
they will commensurate to non-compliance of Material Terms of the Transaction
Documents.

9. TERMINATION

ICICI Bank may at any time with or without notice, withdraw, terminate, and/or suspend
the Facility at any time or in case of an Event of Default, as provided hereinabove.

10. INDEMNITY
(a) The Borrower, agrees to indemnify and hold ICICI Bank and its affiliates, group
companies, directors or employees harmless from and against all losses, damages,
costs, claims and expenses whatsoever which ICICI Bank, its affiliates, group
companies, directors or employees harmless from and against all losses, damages,
costs, claims and expenses may at any time incur, sustain, suffer or is likely to suffer in
connection with or as a consequence of or by reason of providing the Facility. The
Borrower will pay ICICI Bank and /or its affiliates, group companies, directors or
employees, such amount as may be determined by ICICI Bank and/or the affiliates to be
sufficient to indemnify it against any such loss, damages, costs, claims and expenses.

(b) Further, the Borrower agrees, to indemnify, defend and hold harmless ICICI Bank
affiliates, its affiliates, group companies, directors or employees against any claim, suit,
action or other proceeding brought against ICICI Bank or its affiliates by a third party
including such claim, suit, action of other proceeding that is based on or arises in
connection with a violation of the Terms and Conditions, any applicable law or
regulation, or any alterations or any unauthorized use of the Facility.

11. EXCLUSION OF LIABILITY

(a) In no event shall ICICI Bank be liable to the Borrower for any special, incidental, indirect,
punitive or consequential damages whatsoever (including, without limitation, damages
of loss of goods or services, or any other pecuniary loss) arising out of the use of, or
inability to use or access the Facility or for any security breach or technical
malfunctioning of the DST Tablet and/or ICICI Bank’s systems, including breach of
contract or warranty, negligence or other tortious action, or any other claim arising out,
the Borrower use of or access to the Facility.

(b) Further, under the Terms and Conditions, ICICI Bank shall have no liability to the
Borrower(s) in respect of any loss or damage arising directly or indirectly out of:
• any defect in any Product supplied;
• delay in delivery or non-receipt of Product purchased;
• the refusal by any Dealer to honor the Facility;
• acts done by ICICI Bank on the instruction of any person impersonating
himself/herself as a Borrower(s);
• the exercise by ICICI Bank of its right to terminate the Facility; or
• any injury to the credit character and reputation of the Borrower alleged to have
been caused by the termination of the Facility and/or the refusal of any Dealer to
honor the
Facility.
(c) ICICI Bank holds out no warranty or makes no representation about quality, delivery or
otherwise of the Product.
(d) Any dispute or claim arising in relation to the Product purchased by Borrower(s) must
be resolved with the Dealer and / or the Service Provider. The existence of the claim or
dispute shall not relieve the Borrower(s) of his/her obligation to pay the dues to ICICI
Bank.

12. RIGHT OF SET-OFF & LIEN (a) ICICI Bank shall have the paramount right of set-off and
lien, irrespective of any other lien or charge, on the deposits of any kind and nature held/
balances lying in any other account(s) of the Borrower(s) maintained with any of the ICICI
Group Companies, whether in single name or joint name(s) and on any monies, securities,
bonds and all other assets, documents and properties held by/ under the control of ICICI
Bank and/or its group companies towards the satisfaction of the Borrower(s) liability under
the
Facility.

(b) ICICI Bank and/ or its Group Companies are entitled without any notice to the
Borrower(s), to settle any indebtedness whatsoever owed by the Borrower(s) to ICICI
Bank (whether actual or contingent, or whether primary or collateral, or whether joint
and/or several) hereunder or under any other document/ agreement, by adjusting,
setting-off any deposit(s) and/or transferring monies lying to the balance of any
account(s) held by the Borrower(s) with ICICI Bank and/or its Group Companies
notwithstanding that the deposit(s)/balances lying in such account(s) may not be
expressed in the same currency as such indebtedness.

(c) ICICI Bank’s and its Group Companies' rights hereunder shall not be affected by the
Borrowers’ bankruptcy, death or winding-up. It shall be the Borrower(s) sole
responsibility and liability to settle all disputes/ objections with any such joint account
holders.
13. AUTO DEBIT

On availing the auto debit facility, the bank account of the Borrower(s) will be debited, for
the EMI as mentioned in the account statement, on or within the Payment Due Date. In case
the Payment Due Date is not a Business Day, the bank account shall be debited on the next
Business Day. In the event if the bank account does not have sufficient funds on the
Payment Due Date, the Borrower(s) shall be liable to pay all the charges applicable in
addition to the EMI as generated in the next month’s account statement. ICICI Bank shall
not be liable if the auto debit transaction is delayed or not effected at all for reasons of
incomplete or incorrect information or for any other reason.

14. CASHBACK AND PROMOS

(a) The Cashback programs are run at the sole discretion of ICICI Bank, however the
programs could be run either by ICICI Bank solely or in partnership with Dealers or
OEMs.
(b) Cashback shall be credited to the Borrower(s)’ loan account, the reference/ID of which
starts with the prefix ‘LCF’. Eg. Loan account bearing number LCFXXXX.

(c) Cashback shall be processed only after successful payment of EMIs in accordance with
the applicable terms and conditions for the specific program.
(d) Cashback shall be credited within 60-75 days after the qualifying criteria prescribed
under the applicable terms and conditions for the specific program for EMI payments
to be successful are satisfied.

(e) Cashback amount shall not be adjusted against the principal or interest of the monthly
EMI.

(f) Cashback amount, if remaining in excess, after the last EMI payment, shall be
transferred to the Borrower(s)’ account registered with ICICI Bank for EMI repayment in
relation to the Facility.

15. DISCLOSURES

ICICI Bank may, without any specific consent/authorization of the Borrower(s) disclose all
or any information related to the Borrower(s) and/or information related to the Facility
availed by the Borrower(s) or liabilities/obligations of the Borrower(s) under the Facility to
(a) its group companies, (b) CIBIL or any other credit Information Companies, (c) RBI, and/or
(d) any information utilities or to any other regulatory/statutory authorities.

16. GOVERNING LAW AND JURISDICTION

The Terms and Conditions shall be governed by the laws of India and the competent
courts/tribunals in Mumbai shall have exclusive jurisdiction to deal with any dispute that
may arise out of the Terms and Conditions.

17. DISPUTE RESOLUTION

Any claim or dispute whatsoever (whether in contract, tort or otherwise) arising out of or
in connection under the terms of facility, including any question regarding its construction,
meaning, existence, validity, breach, recall, recovery or termination, shall be resolved and
settled by mediation or conciliation (if the Borrower(s) and ICICI Bank agree to such
mediation or conciliation), administered in accordance with the applicable mediation or
conciliation rules of an independent online dispute resolution institution listed on ICICI Bank
Limited website (“ODR Institutions”). Any party may appoint any listed ODR Institutions to
facilitate mediation or conciliation. If one Party appoints an ODR institution before the
other, the ODR institution appointed by the first Party shall be binding on other party. If
the Borrower(s) and ICICI Bank do not agree to mediation or conciliation , or if the
mediation or conciliation fails to resolve the claim or dispute within the period stipulated in
such rules or within a period of 21 days from the date of notice of appointment of mediator
or conciliator (whichever is earlier), then the claim or dispute shall be taken forward for
adjudication by arbitration in terms of the applicable rules of said ODR Institution, and in
accordance with the Arbitration and Conciliation Act, 1996, which shall be conducted
(including for recording of evidence or tendering of documents), concluded and
administered online by ODR Institution through its website/platform or mobile application.
The arbitral tribunal shall consist of an independent sole arbitrator appointed in
accordance with the applicable arbitration rules of the ODR Institution. The seat of
arbitration proceedings shall be Mumbai. The law governing the arbitration proceedings
shall be Indian law. The procedural law of arbitration shall be rules of ODR Institution.

18. NOTICES AND COMPLAINTS

All notices, requests, demands, waivers, complaints, queries and other communications
required or permitted to be given hereunder in relation to the Facility, shall be submitted to
ICICI Bank. Any other communications arising out of any acts or omissions of the Dealers/
Service Providers to whom the payment was made using the Facility, shall be resolved
between the Borrower(s) and such Dealer/
Service Provider only and ICICI Bank shall have no responsibility or liability whatsoever in
such regard.

19. DISCLAIMER

(a) ICICI Bank makes no representation about the quality, delivery, or otherwise of the
Products offered by the Service Provider or the Dealer. The Products referred to herein
are subject to the terms and conditions governing them as specified by ICICI Bank /
Service Provider / the Dealer from time to time and are offered at the sole discretion of
ICICI Bank/ Service Provider or the Dealer.
(b) Nothing contained herein shall constitute or be deemed to constitute an advice,
invitation or solicitation to purchase any products/services of ICICI Bank / Service
Provider / Dealer.
20. MISCELLANEOUS

(a) The Terms and Conditions may be varied, amended or modified, in whole or in part, by
ICICI Bank at any time without notice. The last amended version shall be available on
www.icicibank.com at all times.

(b) ICICI Bank may assign, transfer and/or novate in whole or in part, any of the rights and
benefits or obligations under the Facility to any person (including but not limited to its
affiliates), or any other company, for any reason whatsoever. The Borrower(s) shall not
assign, transfer or novate in whole or in part, any of its rights and benefits or
obligations under the Facility in whole or in part.

(c) Notwithstanding any suspension or termination of Facility, all rights and remedies of
ICICI Bank as per the Terms and Conditions shall continue to survive until the receipt of
the final instalment of the EMI and any other charges in full to the satisfaction of ICICI
Bank.
(d) ICICI Bank shall be entitled to receive fees from the Dealer, in respect of the Products
sold by the Dealer to the Borrower(s), and the Borrower(s) hereby agrees that it has
noobjection whatsoever towards payment of any such fees by the Dealer to ICICI Bank.

(e) In compliance with the rule 9B of the Prevention of Money Laundering (Maintenance of
Records) Rules, 2005, customer agrees to intimate the Bank within a period of 30 days
(from the date of update) in case of any update in KYC documents / information
submitted at the time of establishment of business relationship / account-based
relationship and thereafter, to enable updation of Bank records.

(f) The Primary Terms and Conditions shall be in addition to and not in substitution or
derogation to the MITC.

(g) Clause of Loan agreement relating to engagement of recovery agents :

ICICI Bank shall be entitled, at the sole risk and cost of the Borrower, to engage one or,
more person to collect the Borrower’s dues and/or to enforce the security provided, if
any, by the Borrower, and ICICI Bank may (for such purposes) furnish to such person
such information, facts and figures pertaining to the Borrowers, the security (if any)
and/or the Product as ICICI Bank deems fit. ICICI Bank may also delegate to such person
the right and authority to perform and execute all acts, deeds, matters and things
connected therewith, or incidental thereto, as ICICI Bank deems fit.

(h) Clause of Loan agreement which details grievance redressal mechanism: ICICI Bank
follows a three-level grievance redressal mechanism that is available on the website of
the Bank. For details, please visit our website www.icicibank.com and navigate to -
Home > Contact Us > Queries/ Complaints.

(i) Data Privacy Consent

I/We hereby expressly authorize and give consent to ICICI Bank to, disclose, transfer or part
with any of my/our information, (including location), or any other device information when
ICICI Bank considers such disclosure as necessary, with:
a. Agents of ICICI Bank, ICICI Bank’s group entities/ in any jurisdiction;

b. Auditors, credit rating agencies/credit bureaus, statutory/regulatory authorities,

governmental/administrative authorities, Central Know Your Customer (CKYC)
registry or SEBI Know Your Client registration agency, having jurisdiction over ICICI
Bank or its group entities;

c. Service providers, or such person with whom ICICI Bank contracts or proposes to
contract;

(Collectively referred to as “Permitted Persons”) For

the purposes of:

a. Provision of the facility and completion of on-boarding formalities; or

b. Complying with KYC requirements; or

c. Compliance with applicable laws or any order (judicial or

otherwise),
statutory/regulatory requirement; or

d. for credit review of facilities availed; or

e. authentication or verification; or

f. research or analysis, credit reporting & scoring, risk management, participation in

any telecommunication; or

g. electronic clearing network and for use or processing of the said information/data.

Customer Care Contact details:

For any grievances/queries, Customers/ Borrowers can write to ICICI Bank at
[email protected]