Final Project Report

“A Study on Satisfaction of Employees on Joining Process

at Reliance JIO”

Submitted to:
DMSR
G. S. College of Commerce and Economics, Nagpur
(An Autonomous Institution)
Affiliated To:
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
In partial fulfilment for the award of the degree of
Master of Business Administration

Submitted by:
Vaishnavi S. Khade

Under the Guidance of:

Dr. Aniruddha Akarte

Department of Management Sciences and Research,

G.S. College of Commerce & Economics, Nagpur
NAAC Accredited “A” Grade Institution

Academic Year-2022-2023
1
 Department of Management Sciences and Research,
G.S. College of Commerce & Economics, Nagpur
NAAC Accredited “A” Grade Institution

Academic Year 2022-2023

CERTIFICATE
This is to certify that VAISHNAVI S. KHADE has submitted the project report
titled, “A STUDY ON SATISFACTION OF EMPLOYEES ON JOINING
PROCESS AT RELIANCE JIO’’, towards the partial fulfilment of MASTER
OF BUSINESS ADMINISTRATION degree examination. This has not been
submitted for any other examination and does not form part of any other course
undergone by the candidate.
It is further certified that he has ingeniously completed his project as prescribed by
DMSR, G. S. College of Commerce and Economics, Nagpur, (NAAC
Reaccredited "A" Grade Autonomous Institution) affiliated to Rashtrasant
Tukadoji Maharaj Nagpur University, Nagpur.

Dr. Aniruddha Akarte Dr. Sonali Gadekar

(Project Guide) (Co-ordinator)

Place: Nagpur
Date: 2
 Department of Management Sciences and Research,
G.S. College of Commerce & Economics, Nagpur
NAAC Accredited “A” Grade Institution

Academic Year 2022-2023

DECLARATION

I here-by declare that the project with title “A STUDY ON SATISFACTION OF

EMPLOYEES ON JOINING PROCESS AT RELIANCE JIO PVT.LTD.’ has
been completed by me in partial fulfilment of MASTER OF BUSINESS
ADMINISTRATION degree examination as prescribed by DMSR, G. S.College
of Commerce and Economics, Nagpur, (NAAC Reaccredited "A" Grade
Autonomous Institution) affiliated to Rashtrasant Tukadoji Maharaj Nagpur
University, Nagpur and this has not been submitted for any other examination and
does not form the part of any other course under taken by me.

Vaishnavi S. Khade
Place: Nagpur
Date:
3
 Department of Management Sciences and Research,
G.S. College of Commerce & Economics, Nagpur
NAAC Accredited “A” Grade Institution

Academic Year 2022-2023

ACKNOWLEDGEMENT

With immense pride and sense of gratitude, I take this golden opportunity to
express my sincere regards to Dr. Swati K athaley , Principal, G. S.College of
Commerce & Economics, Nagpur.

I am extremely thankful to my Project Guide Dr Aniru ddha Akarte for her

guidance throughout the project. I tender my sincere regards to the Coordinator,
Dr. Sonali G adekar for giving me guidance, suggestions and invaluable
encouragement which helped me in the completion of the project.
I will fail in my duty if I do not thank the Non -Teaching staff of the college for
their Co-operation.
I would like to thank all those who helped me in making this projectcomplete and
successful.

Vaishnavi S. Khade
Place: Nagpur
4
Date:
 Chapter Title Page
No. NO.
Chapter 1: INTRODUCTION 6-10

COMPANY PROFILE 11-15

1.1
1.2 PRODUCT AND SERVICES 16-19

1.3 COMPITITORS 20-22

1.4 RECRUITMENT AND SELECTION 23-27

PROCESS

1.5 VISION MISSION AND VALUES 28-30

1.6 SWOT ANAYSIS 31-34

Chapter2 : LITERATURE REVIEW 35-37

2.1 OBJECTIVE OF THE STUDY 38

2.2 RESEARCH METHODOLGY 39-40

Chapter 3: DATA ANALYSIS AND 41-60

INTERPRETATION
FUTURE GOAL 61
3.1
Chapter 4: SUGGESTION 62

4.1 FINDINGS 63-64

4.2 CONCLUSION 65

4.3 QUESTIONNAIRE 66-70

4.4 BIBILOGRAPHY 71

5
 INDEX

6
7
 INTRODUCTION

I choose employee satisfaction as our topic because welfare of employees in an organization

contributes greatly to any organization. HRM is the management of human resource in an
organization. HRM is relatively modern concept which involved a range of human ideas and
practice in management people. It is the organization function that deals with issues related to
people such as competition, hiring, performance, management, organization development,
safety. Wellness, benefits, employee motivation, communication, administration and training.

In an organization satisfaction of workers means a workforce that is motivated and committed

to high quality performance. There, are various components limit are considered to be vital to
employee’s satisfaction. There are recruiting, selection process, interview, test, on-boarding,
preboarding, joining, welcome in organization and satisfaction about position. Each of these
factors, figures into an individual's satisfaction differently. One might think pay is considered to
be the most important in employee satisfaction, although this has not been found to be true.
Employees are more concerned with working in an environment they enjoy. To the employees
satisfaction brings a pleasurable emotional state that often leads to a positive work attitude of
satisfied worker is more likely to be creative, flexible, innovative and loyal.

8
Employee satisfaction is an important aspect as far as an organization is considered. Employees
are back bone of every organization. So it is responsibility of the management to keep the
employees to contribute more.

It is said that satisfied employees are more productive. So every organization is giving high
priority to keep their employees satisfied by providing several facilities which improves
satisfaction and reduce dissatisfaction.

I want to know whether the employees in RELIANCE JIO INFOCOMM LTD are satisfied
or not. So I had to address the problem in my study.

Job satisfaction describes how content an individual is with Joining process. There are a variety
of factors that can influence a person’s level of joining process satisfaction. Some of these
factors include the level of on-boarding and pre-boarding, interview and satisfaction about
position and company.
7
Employees Satisfaction

Employee satisfaction is a measure of how happy workers are with their job and
working environment. Keeping morale high among workers can be tremendous
benefit to any organization, as happy workers will be likely to benefit to any
company. There are many factors for maintaining high employee satisfaction,
which wise employers would do will to implement.
To increase employee satisfaction, many companies will have mandatory survey
or face to face meeting either employees to gather information. Both of these
tactics have pros and cons and should be chose carefully. Surveys are often
annoying allowing workers more freedom to be honest without fear. Interview
with company management can feel intimating but if done carefully can let to
workers know their voice has been heard and their concern addressed by those in
changes. Surveys and meetings can truly got the center of data surrounding
employee satisfaction and can be great tools to identify specific problems leading
to lowering morale.

Many experts believe that one of the best ways to maintain employee satisfaction
is to make workers feel they are part of the family or team. Holding Office Events
such as parties and group outings can help close bonds among workers. Many
companies also participate in team building retreats that are designed strengthen
the working relationship of the employers in the non-working related settings.
Company trips, pain ball wars and guided back parking trips are versions of this
type of team building strategy, with which many employees have founded
success.

Of course, few will not experience a boost in morale after receiving more and
many raises and bonuses can seriously affect employee satisfaction and should

11
be given when possible. Yet money cannot solve all morale issues and of a
company with wide spread problems for workers cannot improve their overall
improvement, a bonus may be quickly forgotten as daily stress of an unpleasant
job continuous to mount.

If possible, provide amenities to your workers to improve morale. Make sure they
have a comfortable, learn, break, rooms which basic necessities such as a running
mates keep facilities such as clean bathroom stocked with supplies. While
professionalism is necessary for most business allowing workers to keep family
photos or small trinkets on their desk can make them fed more comfortable and
nested at their workstation. Basic consideration like these can improve employee
satisfaction, as workers will fed well asked for by their employers.

The backbone of employee satisfaction in respect for workers and the job they
perform. In every interaction with management, employees should be treated with
courtesy and interest. In easy avenue for employers to discuss problems, with
upper management should be maintained and carefully monitored. Even if
management cannot meet all the demands of employees. Showing workers that
they are being heard and putting honest dedications into compromising will often
help to improve morale.
Employee satisfaction is a factor in motivation, retention and goal achievement in
the place of work and commitment is a factor that include no excess work load,
treating employee with respect, provide recognition & rewards, fringe benefits
and positive management. The purpose of this topic is to study the employee
satisfaction and organizational commitment and to examine the satisfaction level
of staff and its impact on Commitment. This is descriptive and empirical in
nature and purposive sampling technique is used. The study is based on primary
data, which has been collected through structural questionnaire , filled by
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member stake 50 respondents of has been selected on random sampling basis
percentage method is used for data analysis. According to findings of this data
the employee satisfaction effects commitment of management and staff. Factors
affecting employee satisfaction and commitment are rewards ,stress, leave,
benefits and compensation given to the staff by the management which are
important to improve the motivation level and employee satisfaction.

Keywords:- Management , Organizational Behavior , Goal Achievement,

Satisfaction , Sampling

Importance Of Employee Satisfaction

Purpose or benefits of employee satisfaction include as following,

• Enhance employee retention.

• Increase productivity.

• Increase customer satisfaction.

• Reduce turnover, recurring and training cost.

• Enhance customer satisfaction and loyalty.

• Energetic employers

• Improve team work

Company profile
Reliance Jio is a LTE mobile network operator in India . It provides integrated
(wireless and wireline), convergent (voice, data and video) digital network that is

13
 capable of supporting services spanning and covering over 21,000 cities and
towns and over 400,000 villages. It provides wireless 5G LTE service network
(without 2G/3G/4G based services) and is the only „VoLTE-only' (Voice over
LTE) operator in the country.

Reliance Jio owns and operates the world's largest next generation IP enabled
connectivity infrastructure, comprising over 280,000 kilometers of fiber optic
cable systems in India, USA, Europe, Middle East and the Asia Pacific region.

The organization is divided into various Jio centres in a state. Delhi NCR region
comprises of thirty-four Jio Centres. The head office or headquarters of Reliance
Jio is at Mumbai.

“Reliance Jio promises to shape the future of India by providing end to end
digital solutions
for business, institutions and households and seamlessly bridging the rural-urban
divide

Mr. Mukesh D. Ambani (DIN 00001695) is a Chemical Engineer from the Institute
of Chemical Technology, Mumbai (erstwhile the University Department of
Chemical Technology, University of Mumbai). He pursued an MBA from Stanford
University in the US. He has been on the Board of Reliance since 1977. He initiated
Reliance’s backward integration journey – from textiles to polyester fibers and
further onto petrochemicals and petroleum refining, and going upstream into oil and
gas exploration and production. He created multiple new world-class manufacturing
facilities involving diverse technologies that have raised Reliance’s petrochemicals

14
 manufacturing capacities from less than a million tone’s to about 21 million tones’
per year.

Mr. Mukesh Ambani is a member of The Foundation Board of the World

Economic Forum. He is an elected Foreign Member of the prestigious United
States National Academy of Engineering. He is a member of the Global Advisory
Council of Bank of America. He is also a member of International Advisory
Council of The Brookings Institution.

Mr. Ambani is also a member of the following forums:

• - Stanford Global Advisory Council

• - McKinsey & Company International Advisory Council
• - The Business Council
• - Chairman of the Board of Governors, Pandit Deendayal Petroleum University
in Gujarat
• - India Advisory Group of the London School of Economics
• - India Advisory Council of The British Asian Trust (as Chairman)
• - Indo-U.S. CEOs’ Forum
• - Board of Governors of the National Council of Applied Economic Research,
India

About Telecommunication

India is currently the world’s second-largest telecommunications market and has

registered strong growth in the past decade and half. The Indian mobile economy
is growing rapidly and will contribute substantially to India’s Gross Domestic

15
Product (GDP), according to report prepared by GSM Association (GSMA) in
collaboration with the Boston Consulting Group (BCG).

The liberal and reformist policies of the Government of India have been
instrumental along with strong consumer demand in the rapid growth in the Indian
telecom sector. The government has enabled easy market access to telecom
equipment and a fair and proactive regulatory framework that has ensured
availability of telecom services to consumer at affordable prices. The
deregulation of Foreign Direct Investment (FDI) norms has made the sector one
of the fastest growing and a top five employment opportunity generator in the
country.

Driven by strong adoption of data consumption on handheld devices, the total

mobile services market revenue in India is expected to touch US$ 37 billion in
2017, registering a Compound Annual Growth Rate (CAGR) of 5.2 per cent
between 2014 and 2017, according to research firm IDC.

16
According to a report by leading research firm Market Research Store, the Indian
telecommunication services market will likely grow by 10.3 per cent year-on-year
to reach US$ 103.9 billion by 2020.

According to the Ericsson Mobility Report India, smartphone subscriptions in

India is expected to increase four-fold to 810 million users by 2021, while the total
smartphone traffic is expected to grow seventeen-fold to 4.2 Exabytes (EB) per
month by 2021

According to a study by GSMA, smartphones are expected to account for two

out of every three mobile connections globally by 2020 making India the fourth
largest smartphone market. India is expected to lead in the growth of
smartphone adoption globally with an estimated net addition of 350 million by
year 2020. Total number of smart phone shipments in India stood at 25.8 million
units in the quarter ending December 2016, and smart phone shipments during
2016 stood at 109.1 million units, up by 5.2 per cent year-on-year.

17
Reliance Jio Infocomm Limited, doing business as Jio, is an Indian
telecommunications company and a subsidiary of Jio Platforms, headquartered in
Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage
across all 22 telecom circles. Jio offers 4G and 4G+ services all over India and 5G
service in many cities. Its 6G service is in the works.

Jio soft launched on 27 December 2015 with a beta for partners and employees, and
became publicly available on 5 September 2016. It is the largest mobile network
operator in India and the third largest mobile network operator in the world with
over 42.62 crore (426.2 million) subscribers.[3]

In September 2019, Jio launched a fiber to the home service, offering home
broadband, television, and telephone services. As of September 2020, Reliance
Industries has raised ₹1.65 lakh crore (US$21 billion) by selling nearly 33% equity
stake in Jio Platforms

Product and services

18
1. 4G Broadband –
It offers data and voice services with peripheral services like instant
messaging, live TV, movies on demand, news, streaming music,
and a digital payments platform

2. LYF Smart phones –

Jio tied up with domestic handset maker index to supply 4G

handset enabled with voice over LTE (VoL TE) feature.
Through this network, it plans to offer 4G voice calling besides
rolling out high-speed Internet services

3. Jio-net Wifi –

Jio has started providing free Wifi hotspot services in cities

throughout India

4. Jio apps -

Jio launched multiple of multimedia applications on Google Play as part

of its upcoming 4G services. While the apps are available to download
for everyone, a user will require a Jio SIM card to use them. Some of the
applications are –

19
 ! ! !

Figure4: JIO Products

Home to the world’s second largest population of 1.2 billion, India is a young
nation with 63% of its population under the age of 35 years. It has a fast-growing
digital audience with 800 million mobile connections and over 200 million
internet users. Reliance thoroughly believes in India’s potential to lead the world
with its capabilities in innovation. Towards that end, Reliance envisages creation
of a digital revolution in India.

Reliance Jio aims to enable this transformation by creating not just a cutting-edge
voice and broadband network, but also a powerful ecosystem on which a range of
rich digital services will be enabled – a unique green-field opportunity.
The three-pronged focus on broadband networks, affordable smart phones and
the availability of rich content and applications has enabled Jio to create an
integrated business strategy from the very beginning, and today, Jio can offer a
20
unique combination of telecom, high speed data, digital commerce, media and
payment services.

Why JIO?

• Unmatched 4G Network with lowest data rate globally

• Instant E kyc Adhaar Card activation

• Nationwide free voice calls to any network. Roaming FREE

• No complex telecom charges

• Extra discounts for students

• Enterprise friendly solutions and plans

• JIO Platinum Customer Service – the first of its kind

ORGANIZATION MANAGEMENT – HR PLATFORM

21
22
 Human Resource – Data Structure

COMPITITOR OF RELIANCE JIO 1. Airtel

Airtel launched its own wifi 4G wifi device. The Huawei made Airtel WiFi
hotspot is powered by a 1500 mah Li-ion Polymer battery and can connect 10
devices for up to 6 hours. The battery lasts for 5 – 5.5 hours and takes up to four
hours to completely get charged. The device can fall back to 2G or 3G network
at places where there is no 4G coverage.

Airtel has priced the product at 2,299 INR.

2. VODAFONE
The Vodafone wifi device is powered to last upto 6 hours with a 1500 mah li-ion battery. It
provides speed upto 150 mbps and can connect 10 devices at max.

The product is priced at a value of 2,399

23
 3. IDEA
Idea Cellular was an Indian mobile network operator based at Mumbai,
Maharashtra. Idea was a pan-India integrated GSM operator and had 220.00
million subscribers as of June 2018. Idea Cellular merged with Vodafone India
and is now known as Vodafone Idea or Vi. Wikipedia

Wireless Internet
2nd generation internet is the most prevalent in india in the past decade. Wireless
ISPs in India use both CDMA and Edge technologies for 2g.

India’s wireless internet frequencies are

2G: GSM 900 MHz ,GSM 1800 MHz
24
 3G: UMTS 2100 MHz
4G: TDLTE 2300 MHz, FDLTE 1800 MHz
Market values
• According to a report by leading research firm market research store, the
Indian telecommunication service market will likely grow by 10.3 %
yearon-year to reach US $ 103.9 Billion by 2020.
• According to the Ericsson mobility report India, smartphone subscriptions in
India is expected to increase four-fold to 810 million users by 2021, while the
total smartphone traffic is expected to grow seventeen-fold to 4.2 Exabyte’s
(EB) Per Month by 2021.
• According to a study by GSMA, smartphones are expected to account for
two out of every three mobile connections globally by 2020 making India the
fourth largest smartphone market. India is expected to lead in the growth of
smartphone adoption globally with an estimated net addition of 350 million
by year 2020.
• Total number of smartphones shipment in India stood at 325.8 Million units
in the quarter ending December 2016, and smartphone shipment during 2016
stood at 109.1 million units, up by 5.2 per cent year-on-year. Broadband
services user-base in India is expected to grow to 250 million connections by
2017

Recruitment and Selection

Recruitment can be considered the principal function of the Human resource
department. It is a process that includes sourcing, screening, and shortlisting. It
25
refers to the process of identifying the staffing need and then filling it. The whole
process includes identifying, attracting, interviewing, selecting, and onboarding
the right candidates for the organization.
The volume of the recruitment team can differ from company to
company based on the strength of the organization. However, in a small-
scale organization, recruitment is the responsibility of a recruiting
manager. While many organizations rely on third-party recruitment
consultancies, while some companies have their recruitment team, like
Geeks for Geeks

26
Recruitment Process
Every organization follows its own recruitment process, but there are some basic
steps that are followed by most the organization, which are listed here:

Step 1: Preparing
Once the job opening is approved internally, the recruiter contacts the hiring
manager. This step is about gathering details about the open position. During the
discussion, the recruiter has to gather information, like the required skills, roles,
responsibilities, etc., and use this information to write a clear and inclusive Job
description. Based on the job description, they can write the job posting.

Step 2: Sourcing
Once the job description is ready, the next step is to start the sourcing. It refers to
identifying and contacting qualified candidates rather than waiting for the
candidate to apply for the position. The primary goal is to pull qualified
candidates. A recruiter uses a variety of job portals to pull the resumes, but it is
not essential tha t for every position, sourcing is required. In some cases, if there
are a large number of applications, there may not be any need to source more
candidates

27
Step 3: Screening
The Screening of a candidate can take place in many ways. Generally, the first step
is Resume screening. If the resume meets the criteria required for the job opening,
then the next step is the phone screening, in which, the recruiter can cover topics,
like the candidate’s availability, current role, and responsibilities, current salary,
salary expectations, Notice period, etc., and if he seems to be the right candidate,
an organization can process further with his profile.

Step 4: Selecting
This process is about sending the assignments, psychometric tests and scheduling
interviews, participating in the interview process, and also keeping the hiring
manager in the loop for the whole process. It is about maintaining a good
relationship with the candidate and keeping the candidate updated about the
interview feedback.

Step 5: Hiring
This step includes the final discussion with the candidate abou t salary, joining
date, etc. Once the joining date is confirmed, the offer letter is released. In some
cases, this step also includes background checks.

Step 6: On-boarding
Once the candidate has accepted the offer letter, the process is not over yet. This is
where the pre-boarding period starts. This is the time between the joining date and
when the offer letter was accepted. And it’s very important to be in touch with
your candidate during this period to keep them engaged. If not done so, it can
result in them joining another company. It also includes sharing the new hire’s
email and other details with the team. Once the candidate starts the first day, it’s
time to begin the on-boarding process.

SELECTION PROCEDURE OF RJIL

28
The selection procedure of Reliance JIO Infocomm Limited contains seven
steps through which effective personnel are hired. The steps are as follows:

1. Step One: Criteria development

The first aspect of selection is planning the interview process, which

includes criteria development. Criteria development means determining
which characteristics are sought for the position and how those
characteristics will be assessed during the selection process. As previously
mentioned, the criteria should be related directly to the job analysis and the
job specifications.

2. Step Two: Application and resume review

Once the criteria have been developed, applications can be reviewed.

Increasingly, HR managers use automated software to screen applications
and resumes. These are based on keywords searches that narrow down the
number of candidates’ resumes for review.

3. Step Three: Interviewing.

After the HR manager and hiring manager have determined which

applications meet the minimum criteria, they must select those people to be
interviewed. Most people do not have time to interview twenty or thirty
candidates, so the list of candidates is reduced to a ‘short-list’ – typically to 3
to 5 candidates for a final round of screening.
29
 4. Step Four: Test administration.

After the interview stage, a company may administer a test or series of tests
before a hiring decision is made. These could include drug tests, physical
fitness tests, personality tests, and/or cognitive tests. Increasingly, at this
stage, companies also perform social media checks to confirm that the
information in their resume is the same as posted online, or to see how
applicants present themselves to the public.

5. Step Five: Selection.

At this point in the process, hiring manager(s) should have the information
they need to select the best suitable candidate for the position. All of the
information gathered throughout the process is reviewed and a decision is
made. Once the ideal candidate is selected, some organizations also perform
reference checks and credit report checks to confirm final suitability.

6. Step Six: Making the offer.

The last step in the selection process is to offer a position to the chosen
candidate. The development of an offer via e-mail or letter is a formal part
of the process and requires careful articulation of all elements and
conditions of the offer. Compensation and benefits will be defined in an
offer, as will any unique legal considerations.

MISSION
Reliance’s mission is:

• To provide the best and most value-adding advice within our advisory
expertise areas
• To be an independent sparring-partner and to provide excellent advice for
our clients within our advisory expertise areas

Reliance’s activities shall be of benefit for both our clients – first and foremost –
and for our collaboration partners and employees.
30
Reliance Jio promises to shape the future of India by providing end-to-end digital
solutions for businesses, institutions and households and seamlessly bridging the
rural-urban divide.

VISION
Reliance’s vision is:

• To be our clients’ first call and preferred collaboration partner within our
advisory expertise areas

• To consistently exceed our clients’ expectations for professional and

valueadding advice

• Our objective is long-standing and trustful client relationships created via

excellent advice and service.

31
 Reliances vision for India is that broadband and digital services will no
longer be a luxury item. Rather, Reliance envisions an India where these are
basic necessities to be consumed in abundance by consumers and small
businesses alike, as much in far-flung villages as in our largest cities. The
initiatives are truly aligned with the Government of India's Digital India
vision for our nation.

VALUES
We are governed by our fundamental values:

• Quality: We do not compromise – we have a passion for the best quality

• Innovation: We are innovative and wish to enthuse our clients

• Ambition: We set high objectives and push to achieve the best results

• Honesty: We are honest towards our clients, also when it may be unpleasant
to hear our true advice

• Integrity: We keep our word, guard confidentiality, and maintain a high

level of integrity

32
1. Strengths of Jio

Strengths are characterized as what every business is best in its array of tasks,
giving it an advantage over its rivals. They are inner qualities and assets that help
an organization get effective results and can be utilized for the upper hand.

• Most grounded Customer Acquisition technique –

Reliance Jio presumably has the best client obtaining
procedure to date. The brand offered their organizations in vain for 3-6 months to
all of their customers. This achieved countless customers using Reliance Jio and
achieved one of the most astounding customers acquiring methodologies all
through the whole presence of telecom.

• Solid Parent Organization –

Jio is an auxiliary of Reliance Industries Limited which is
high on its fund and can go about as a reinforcement for imaginative future
endeavors. Dependence is a famous brand with a skillet Indian presence and has
high trust among clients.

• Innovative Technology-
Jio right now utilizes the most recent 4G LTE innovation
which is one of the world’s best advances for what’s to come. This is upheld by

33
Voice over LTE which makes it versatile and steady of 5G and 6 G advancements
which are relied upon to be the future in remote correspondence.

• Strong Customer Base-

Jio gloats of an astounding 100 million endorsers in the initial
170 days of its dispatch, a record which no other supplier has had the option to
enlist. This has in like way made Reliance Jio India’s most noteworthy Internet
Service Provider.

• Market Share-
First mover advantage in making information cost more
reasonable. Constrained different administrators to cut charges by winning a
tremendous market share.

2. Weaknesses of Jio

Weaknesses are inner qualities and assets that neutralize a fruitful result. It is
utilized to allude to regions where the business of the association needs
improvement.

• Late Entry –
Reliance Jio has made a late introduction to the market which
previously had set up players like Airtel and Vodafone who had involved a spot
in the personalities of the client. It is trying to build a portion of the overall
industry fundamentally since the contenders are solid MNC’s, the place where
the money wouldn’t be an obstruction to keep Jio in check.

• Activation Issues-
Reliance Jio confronted various incubation issues attributable to
not having the option to contain the colossal volumes of clients it had acquired.
Such were delays in SIM Card actuation during the period that followed its
dispatch.

• High Reliance on Data–

Reliance Jio is profoundly subject to information charges since call
charges are free

34
3. Opportunities of Jio

Opportunities are delegated outer components that the substance can gain by or
use for its potential benefit to accomplish its objectives. These emerge when an
association can exploit conditions in its current circumstance to design and execute
methodologies that empower it to turn out to be more productive.

Future Driven Technology –

Reliance Jio utilizes VoLTE 4G organization which is versatile
to oblige 5G and 6G advancements. This offers various roads to Jio or future
extension of transmission capacity.

Apps- Reliance Jio has VoLTE which has a lot of scope in terms of
bandwidth. Thus they can offer apps to customers which are chargeable or even
free initially and pay peruse later.

Competitive Pricing Strategies–

Reliance Jio values being a minimal expense Internet specialist
co-op and versatile administrator. This can be used as positioning to target
more markets and grow their market share since most of their competitors
cannot afford their prices.

Expansion –
Currently Reliance Jio is functional just in India. There is,
nonetheless, a ton of degree for development to unfamiliar nations essentially
in the adjoining areas.

Data for Billion People–

35
 The core opportunity is data and speed of data. Millennials are
hugely involved in various platforms. The government push for digitization is
making data a necessity rather than a privilege

4. Threats of Jio

Threats emerge when conditions in an outside climate risk the unwavering quality
and benefit of the association’s business. These outside variables could seriously
influence the achievement of the undertaking.

Risk of Loss of Customers-

Customers lean toward Jio fundamentally in light of the low costs that
they offer. At a phase when the organization expands its value, there might be a
deficiency of clients. Client devotion is a test.

Removal of Fee Services-

Jio currently is associated with a lot of freebies. Once these are
eliminated there might be a drop in deals for the organization.

The Loyal Customer Base of Existing Players-

The current contenders have a solid presence on the lookout. A late
contestant like Jio will have a test in persuading faithful clients of different
administrators since individuals are inclined toward more steady and dependable
administrators.

Criticism and Negative Image –Reliance Jio has been involved in a ton of
discussions from the time it was begun. These have achieved a negative brand
picture for the association.

36
 LITERATURE REVIEW

Goyal (1995)

Determined the extent of employee satisfaction experienced by textile workers

due to primarily the statutory labour welfare facilities provided in the private,
public and co- operative textile sectors in Punjab, the awareness and
implementation of these labour welfare facilities and their correlation with job
satisfaction, including the relationship between labour welfare and job
satisfaction.

Judge, Timothy A.; Thoresen, Carl J.; Bono, Joyce E.; Patton, Gregory
K.Psychological Bulletin, Vol 127(3), May 2001, Database:

Psyc articles [Journal Article]

A qualitative and quantitative review of the relationship between job satisfaction

and job performance is provided. The qualitative review is organized around 7
models that characterize past research on the relationship between job satisfaction
and job performance. Although some models have received more support than
have others, research has not provided conclusive confirmation or discontinuation
of any model, partly because of a lack of assimilation and integration in the
literature.

Srivastava (2004)
37
The Impact of Labour Welfare on Employees Attitudes and Job Satisfaction, a
comparative study was conducted on workers in the private and public sectors of
Kanpur city. The researcher attempted to assess the quality of labour welfare
activities; measure the degree of job satisfaction of workers provided with labour
welfare facilities in private and public sectors and evaluates the attitudes of
workers towards management in both the sectors.

BrikendAziri

Management Research and Practice 12/2011;

Employee Satisfaction represents one of the most complex areas facing today‟s
managers when it comes to managing their employees. Many studies have
demonstrated an unusually large impact on the job satisfaction on the motivation
of workers, while the level of motivation has an impact on productivity, and hence
also on performance of business organizations.Unfortunately, in our region, job
satisfaction has not still received the proper attention from neither scholars nor
managers of various business organizations.

AlamSageer, Dr. SameenaRafat, Ms. Puja Agarwal

ISSN: 2278-487X. Volume 5, Issue 1 (Sep-Oct. 2012), PP 32-39

Employee satisfaction is the terminology used to describe whether employees are

happy, contended and fulfilling their desires and needs at work. Many measures
support that employee satisfaction is a factor in employee motivation, employee
goal achievement and positive employee morale in the work place. Basically

38
employee satisfaction is a measure of how happy workers are with their job and
working environment.

In this paper various variables responsible for employee satisfaction has been
discussed such as Organization development factors, Job security factors, Work
task factors, Policies of compensation and benefit factor and opportunities which
give satisfaction to employees such as Promotion and career development also
has been described .This paper also deals the various ways by which one can
improve employee satisfaction.

HalilZaimSelimZaim Fatih
University, TURKEY

Employee satisfaction is considered to be a critical success factor for

organizations. The concept of employee satisfaction has gained a special concern
from both academicians and practitioners. This study aims to provide a
framework for employee satisfaction and determine the critical factors of
employee satisfaction and to measure their effect on overall evaluation of
employee satisfaction in small and medium sized enterprises (SME) based on the
data collected from Turkey. Data analysis revealed that there is a positive
relationship between the each factor of employee satisfaction which are named
satisfaction from pay and benefits (P&B), satisfaction from peers (P), satisfaction
from management (M), satisfaction from working environment (WE),
satisfaction from superior (S) and overall employee loyalty in SMEs.

Furthermore, relevant recommendations and measures for improving the

employee satisfaction are proposed.

39
OBJECTIVE OF THE STUDYO

• To understand the impact of reliance jio on its competitor

• To understand the problems of the employees during joining process.

• To study and analyses the various factors affecting the job satisfaction level.

• To understand the complete joining process.

• To identify the employees relationship with their superiors and co-workers

• To understand customer satisfaction level of reliance jio product, its services &
its market penetration

40
 RESERCH METHODOLOGY

Primary Data:

In this study primary data were collected through personnel interview

using questionnaire. The questionnaire was administered to thirty six
employees of RELIANCE JIO INFOCOMMLTD.

Secondary Data:

Secondary data for this study was collected from.

Previously published records, research reports and documents.
Websites

 Formulating the objective of the study

 Designing the methods of data collection

 Selecting the sample plan

 Collecting the data

 Processing and analyzing the data

 Reporting the finding

39
Research Design

Design is considered to be blueprint of the study and it is somehow the framework

of the research so as to answer the key research questions of the research. With
the assistance of the research design it is possible to know about the real
techniques that are undertaken in the research (Vaioleti, 2016). Different form of
research designs are present that are used in the research and it involves
exploratory, descriptive, correlational, meta analytic etc

In descriptive design main focus is on providing description of the topic that is

selected for the research. It assists a lot in understanding about the topic in the
most appropriate manner and through this the overall research is carried out in the
proper manner. Descriptive design mainly involves interaction with certain group
of people and it usually takes place with the help of survey. Three main methods
are present through which the descriptive study is carried out and it undertakes
survey, observational and case study.

In exploratory research main stress is on exploring the new ideas that are linked
with the study. This type of design is considered to be highly effective in case of
exploring the new form of ideas and it benefits the entire research in the best
possible manner.

Considering the nature of the present study where the main aim of the study is to
know the real impact of the Reliance Jio on the telecom industry of India and for
accomplishing this aim descriptive design has been adopted as through this design
it is possible to understand about the topic in the proper manner. It has lead to
proper analysis of the topic and in turn all the key objectives of the study can be
accomplished easily. This is the main reason due to which descriptive design has
been adopted in the present study rather than exploratory design
40
 DATA ANALYSIS AND INTERPRETATION

Analysis is carried out to summarize the data to crystallize the outcome of the
survey. In this manner, it enables the researcher to relate critical points with the
objectives of the study. Any research is meaningful only if the data obtained is
synergized systematically to provide information. The following are the various
phases of analysis in which the options of the respondents have been analyzed
and interpreted in detail. Each table is calculated from the questionnaire which
has segregation of employees it based on satisfaction of employees on whole
process
The survey is taken from 36 Employees. Analysis on employees satisfaction on
interview process:

1. Where did you hear about the position?

Option Respondents Percentage (%)

Sr.
No.
1 Newspaper 0 0%
2 Friend 17 47%
3 Recruiter 12 33%
4 Radio 0 0%
5 Direct Mail 5 14%
6 Self-search 2 6%
Total 36 100%

44
 newspepar friend recruiter radio direct mail self search total

INTERPRETATION:

From the Table, we can infer that 47% of the respondents hear about the post
from friend, 33% of the respondents hear from the recruiter and 14% of the
respondent hear from direct mail and 6% of the respondent search by themselves

2. How were you recruited to Reliance JIO infocomm ltd?

Option Respondents Percentage(%)

Sr.
No.
1 Employee 22 61%
Referral
2 Consultants 6 17%
3 Walk in 3 8%
4 Online Portal 5 14%
5 Other 0 0%
Total 36 100%

45
 employee
referral

Total

Consultan
ts
Walk in
Other Online
Portal

INTERPRETATION:

From the Table, we infer that, 61% of the respondents recruited by Employee
referral and 17% of the respondents recruited by consultants. 14% of the
respondent recruited by online portal and 8% of the respondent recruited by walk
in.

3. How satisfied were you with the Organization and scheduling of

interview?

Sr. No. Option Respondents Percentage (%)

1 External 19 53%
satisfied
2 Very Satisfied 15 41.5%
3 Neutral 2 5.5%
4 Dissatisfied 0 0%
5 Very Dissatisfied 0 0%
Total 36 100%

46
 60

50

40

30

20

10

0
External Satisfied Very Satisfied Neutral Dis-satisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table, we can observe 53% of the respondents are external
satisfied with the Organization and scheduling of interview and 41.5% of the
respondent are very satisfied and 5.5% of the respondent are neural satisfied and
none of the respondent dissatisfied about the statement.

4. How satisfied were you with the Length of time it took from the time you
applied to the time you were hired?

Sr. No. Option Respondents Percentage (%)

1 External 11 30%
satisfied
2 Very Satisfied 11 30%
3 Neutral 12 33%
4 Dissatisfied 1 2.5%
5 Very Dissatisfied 1 2.5%
Total 36 100%

47
 35

30

25

20

15

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table , we can observe 30% of the respondents are external
satisfied about the time process during applied and hired and 30% of the
respondent are very satisfied and 33% of the respondent are neural satisfied and
2.5% respondent dissatisfied and 2.5% are very dissatisfied about the statem
5. Overall, how satisfied were you with reliance JIO interview process?

Sr. No. Option Respondents Percentage(%)

1 External 11 32%
satisfied
2 Very Satisfied 18 50%
3 Neutral 5 13%
4 Dissatisfied 0 0%
5 Very Dissatisfied 2 5%
Total 36 100%

48
60

50
40

30

20

10

External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table , we can observe 32% of the respondents are external
satisfied about Overall interview process and 50% of the respondent are very
satisfied and 13% of the respondent are neural satisfied and 5% are very
dissatisfied about the statement

49
Analysis on employees satisfaction on pre-boarding and on- boarding digital
process:

1. After selection how you got your offer letter?

Sr. No. Option Respondents Percentage(%)

1 E-mail 0 100%
2 Post 0 0
3 In-hand 0 0
4 Other 0 0
Total 36 100%

0% E-mail
Post
In-Hand
100% Others
Total

INTERPRETATION:

50
 From the Table we can infer that 100% of the respondents got offer letter by
mail
2. How you informed about pre-boarding and on-boarding formalities?

Sr. No. Option Respondents Percentage(%)

1 E-Mail 5 14%
2 Telephonic 3 8%
3 Both Mail And 26 72%
Telephonic

4 Messages 0 0%
5 All above 2 6%
6 other 0 0%
Total 36 100%

E-Mail Telephonic
Both Mail And Telephonic Messages
All Above Other
Total

INTERPRETATION:
From the Table 6.7 and Figure 6.7, we can infer that 72% of the respondents
informed from both mail and telephonic, 14% of the respondents informed from

51
email, 8% of the respondent informed from telephone and 6% of the respondent
informed by all methods
3. How satisfied are you with pre-boarding and on-boarding digital
process?

Sr. No. Option Respondents Percentage (%)

1 External 17 47%
satisfied
2 Very Satisfied 16 44%
3 Neutral 2 5%
4 Dissatisfied 0 0%
5 Very Dissatisfied 1 3%
Total 36 100%

50

45

40

35

30

25

20

15

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above , we can observe 47%of the respondents are external satisfied
about the digital process and 44% of the respondent are very satisfied and 5% of

52
the respondent are neural satisfied and 3% are very dissatisfied about the digital
process

4. Is it easy to find Reliance JIO career portal?

Option Respondents Percentage(%)

Sr.
No.
1 Yes 34 94%
2 No 2 2%
Total 36 100%

100% 94% Yes

No

2% Total

INTERPRETATION:

From the table, we can infer that 94% of the respondents found jio career portal

easy and 6% of the respondent found not easy portal.

5. Is Reliance JIO career Portal Friendly user?

53
 Sr. No. Option Respondents Percentage(%)
1 Yes 34 94%
2 No 2 2%
Total 36 100%

Yes No Total

INTERPRETATION:

From the table, we can infer that 94% of the respondents found JIO career portal

friendly user and 6% of the respondent found not friendly user.

6. How you informed that your documents has successfully verified?

Sr. No. Option Respondents Percentage(%)

1 Mail 4 11%
2 Messages 2 6%

54
 3 Telephonic 0 0%
4 All above 0 0%
5 Mail and 30 83%
Messages
6 other 0 0%
total 36 100%

mail Message Telephonic

All Above Mail And Messages Others
Total

INTERPRETATION:

From the Table, we can infer that 83% of the respondents informed from both
mail and messages, 11% of the respondents informed from mail, 6% of the
respondent informed from message
7. Did you Find pre-boarding and on-boarding lengthy process?

Sr. No. Option Respondents Percentage(%)

1 Yes 19 53%
2 No 17 47%

55
 Total 36 100%

53%

100% Yes
No
47%
Total

INTERPRETATION:

From the, we can infer that 53% of the respondents found pre- boarding and
onboarding is lengthy process and 47% of the respondent found its not lengthy
process.

Analysis on Employees satisfaction after joining the Organization:

1. How satisfied are you with the first day in Organization?

Sr. No. Option Respondents Percentage(%)

1% External 5 14%
satisfied
2% Very Satisfied 29 81%
3% Neutral 1 3%

56
 4% Dissatisfied 0 0%
5% Very Dissatisfied 1 2%
Total 36 100%

90

80

70

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above table, we can observe 14% of the respondents are external satisfied
about the first day in organization and 81% of the respondent are very satisfied
and 3% of the respondent are neural satisfied and 2% are very dissatisfied about
the statement.
2. How satisfied were you with the welcome you received from your
department?

S.No. Option Respondents Percentage(%)

57
 1 External 11 31%
satisfied
2 Very Satisfied 25 69%
3 Neutral 0 0%
4 Dissatisfied 0 0%
5 Very Dissatisfied 0 0%
Total 36 100%

80

70

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table we can observe 31% of the respondents are external
satisfied with the welcome received from organization and 69% of the respondent
are very satisfied and none respondent is dissatisfied with the statement.

3. How satisfied are you with your managers ability lead and provide
direction to you?

S.No. Option Respondents Percentage(%)

1 External 20 55%
satisfied

58
 2 Very Satisfied 11 31%
3 Neutral 5 14%
4 Dissatisfied 0 0%
5 Very Dissatisfied 0 0%
Total 36 100%

80

70

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table, we can observe 55% of the respondents are external
satisfied about provided directions by manager and 31% of the respondent are
very satisfied and 14% are neutral about the statement and none respondent is
dissatisfied.

4. How satisfied are you with the job was described during the interview
process compared to what you are actually doing?

Sr .No. Option Respondents Percentage(%)

1 External 4 11%
satisfied
2 Very Satisfied 22 61%

59
 3 Neutral 10 28%
4 Dissatisfied 0 0%
5 Very Dissatisfied 0 0%
Total 36 100%

70

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table, we can observe 11% of the respondents are external
satisfied and 61% of the respondent are very satisfied and 28% are neutral about
the statement and none respondent is dissatisfied.

5. How satisfied are you with the review of company and objectives
explained by your manager?

S.No. Option Respondents Percentage(%)

1 External 15 32%
satisfied
2 Very Satisfied 21 58%
3 Neutral 0 0%

60
 4 Dissatisfied 0 0%
5 Very Dissatisfied 0 0%
Total 36 100%

70

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

INTERPRETATION:

From the above Table, we can observe 32% of the respondents are external
satisfied with the review and objective of company and 5% of the respondent are
very satisfied and none respondent is dissatisfied

6. Considering everything, how would you rate your overall satisfaction

with company this time?

61
INTERPRETATION:

From the above Table , we can observe 25% of the respondents are external
satisfied and 75% of the respondent are very satisfied and none respondent is
dissatisfied with the statement

7. Would you recommend Reliance JIO as a good place to work?

S.No. Option Respondents Percentage(%)

62
 1 Strongly Agree 19 53%
2 Agree 15 41.5%
3 Neither agree or 2 5.5%
disagree

4 Strongly 0 0%
Disagree
5 Disagree 0 0%
Total 36 100%

60

50

40

30

20

10

0
External Satisfied Very Satisfaction Neutral Dissatisfaction Very Dis-satisfaction

FUTURE SCOPE

The Study includes Employees satisfaction on Joining Process at RELIANCE JIO

INFOCOMM LTD. GURGAON. The future scope of study it will reduce the time
limit of joining process. However, this can also form a basis of a secondary study
of similar nature conducted on a large nation-wide scale. Jio is undertaking the
most ambitious and fastest ever 5G rollout plan for any country of our size. Within

63
three months of launch, Jio True5G is now available across 134 cities and would
be available across India by

December 2023

Suggestion

• Management should try to fast & short the joining process. They should
try to complete it within 1month.

• The Reporting manger should arrange the short meeting and brief about
the product etc.

• Base location HR were not informed about 1-2 candidates joining by

NHQ
HR so, Organization should take some steps to improve

64
 Findings
Major Findings of this project

• Majority of employees heard about the position from friend and recruiter.

• Maximum of the employees are recruited by employee referral.

• Majority of the employees are extremely satisfied with the Organization and
scheduling of interview.

• Half employees are satisfied about the time process during applied and hired
and half are dissatisfied.

• Only few respondents are dissatisfied about Overall interview process.

• All respondents got offer letter by mail.

• Majority of the respondents informed by both mail and telephonic about

onboarding and pre-boarding process.

• Majority of the employees external satisfied with the on-boarding and

preboarding process.

• Only few of the respondent found career JIO portal is not easy.

• Majority of the employees found career JIO friendly user.

• Most of the respondents informed from both mail and messages about
verification of document.

• Majority of the respondents found pre-boarding and on-boarding is lengthy

process.

• Most of the respondents are satisfied with the first day in organization.
Minor/General Findings of this project

65
• Majority of employees are satisfied with the welcome received from
organization.

• None respondent is dissatisfied about provided directions by manager

• Majority of the employees are satisfied about job described during the
interview process compared to what they actually doing.

• Majority of the respondent overall satisfied with the company.

• In RELIANCE JIO INFOCOMM LTD. test taken after interview.

• In RJIL during interview HR round is not compulsory.

• In RJIL whole joining process is paperless.

• Base location HR were not informed about 1-2 candidates joining by NHQ
HR. who were recruited from head office Mumbai.

66
 CONCLUSIONS

• Companies like Vodafone idea and Airtel which were the three main players in the Indian
telecom industry were majorly affected by third blood move by RIL.

• High level of effectiveness on recruitment and selection practice, and training and
development program while medium level of effectiveness achieved for reward and
compensation system.

• Job satisfaction depend on several different factor, such as satisfaction with pay,
promotion opportunity fringe benefits, job security relationship with co- workers and
supervisors

• Recruitment has certain processes before selecting the employees like, group discussion,
getting information from online portal, personal interview, from external and internal
sources.

• Co-workers and supervisors who can support each other and muture respect with lead to
confidence and improve the psychological condition of a secure and strong engagement
to work.

• 96 % of the customers were satisfied with jio voice quality and 66 % with data speed .
Reliance jio used the freemium model of subscription.

67
 Questionnaire

Satisfaction on joining Process at Reliance Jio infocomm

1. Where did you hear about the position?

o Newspaper o Friend o Recruiter o Radio o Direct
Mail
o Other

2. How were you recruited to Reliance Jio Infocomm limited?

o Employee Referral o Consultants o Walk In o Online
Portal
o Any other

3. How satisfied were you with the organization and scheduling of your Interview?
o Extremely Satisfied o Very Satisfied o Neutral o
Dissatisfaction
o Very Dissatisfaction

4. How satisfied were you with the length of time it took from the time you applied to the
time you were hired?

o Extremely
Satisfied o Very
Satisfied o Neutral
o Dissatisfaction
o Very Dissatisfaction
5. Overall, how satisfied were you with reliance Jio interview process?
o Extremely Satisfied o Very Satisfied o Neutral o
Dissatisfaction
o Very Dissatisfaction

68
 6. After selection how you got your offer letter?
o E-mail o Post o In Hand
o Any other

7. How you informed about pre-boarding and as well as On-boarding formalities?

o E-mail o Telephone o Messages o All above
o Both E-mail & Telephone

8. How satisfied are you with pre-boarding and on-boarding digital process?
o Extremely Satisfied o Very Satisfied o Neutral o
Dissatisfaction
o Very Dissatisfaction

9. Is it easy to find Reliance Jio career portal? o Yes o No

10. Is Reliance Jio career portal friendly user?

o Yes o No

11. How you informed that your document has successfully verified?
o E-mail o Telephone o
Messages o All above o
Both E-mail & Messages o
Other

12. Did you find pre-boarding and on-boarding lengthy process?

o Yes o No

13. How you informed that your document has successfully verified?

69
 o E-mail o Telephone o
Messages o All above o
Both E-mail & Messages o
Other

14. Did you find pre-boarding and on-boarding lengthy process?

o Yes
o No

15. How satisfied are you with the first day in organization?
o Extremely Satisfied o Very Satisfied o Neutral o
Dissatisfaction
o Very Dissatisfaction

16. How satisfied were you with the welcome you received from your department?
o Extremely Satisfied o Very Satisfied o Neutral o
Dissatisfaction
o Very Dissatisfaction

17. How satisfied are you with your manager’s ability to lead and provide direction to
you?
o Extremely Satisfied
o Very Satisfied o Neutral o Dissatisfaction
o Very Dissatisfaction

18. How satisfied are you with how the job was described during the interview process
compared to what you are actually doing?

o Extremely Satisfied
o Very Satisfied o
Neutral o

70
 Dissatisfaction o Very
Dissatisfaction

19. How satisfied are you with the review of Reliance Jio goals and objectives explained
by your manager?

o Extremely Satisfied o Very Satisfied o Neutral o

Dissatisfaction
o Very Dissatisfaction

20. Considering everything, how would you rate your overall satisfaction with Reliance
JIO at this time?

o Extremely Satisfied o Very Satisfied o Neutral o

Dissatisfaction
o Very Dissatisfaction

21. Would you recommend as a good place to work?

o Strongly Agree o Agree

o Neither Agree or
Disagree o Disagree

71
 Bibliography

https://www.ril.com/OurCompany/Leadership/Mukesh-Ambani
http://www.ril.com/OurBusinesses/Jio.aspx
https://en.wikipedia.org/wiki/Reliance_Industries
http://www.reliancejio.website/2016/08/reliance-jio-wiki

72