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Ch#4. Interpersonal_Communication_Revised

Interpersonal communication is the process of sending and receiving messages between individuals, involving verbal and non-verbal elements, feedback, and interference. Effective communication enhances self-confidence, reduces misunderstandings, and improves relationships by allowing individuals to express their thoughts and feelings clearly. Key characteristics of effective communicators include assertiveness, active listening, and the ability to negotiate while respecting others' opinions.

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8 views

Ch#4. Interpersonal_Communication_Revised

Interpersonal communication is the process of sending and receiving messages between individuals, involving verbal and non-verbal elements, feedback, and interference. Effective communication enhances self-confidence, reduces misunderstandings, and improves relationships by allowing individuals to express their thoughts and feelings clearly. Key characteristics of effective communicators include assertiveness, active listening, and the ability to negotiate while respecting others' opinions.

Uploaded by

badshahtheking98
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Chapter No.

INTERPERSONAL COMMUNICATION

1
1
INTERPERSONAL COMMUNICATION

How to communicate effectively


and build self confidence
INTERPERSONAL COMMUNICATION

• The process of sending of messages by one person and


receiving of messages by another person or small group of
persons with some effect and some immediate feedback.

• occurs between two or more individuals


• takes place both in formal and informal situation
• involves the process of sharing meaning
• serves various functions
 social function
 decision-making function
INTERPERSONAL COMMUNICATION
What is involved in interpersonal communication
• Sender of message
• Receiver of message
• Message
Non-verbal & Verbal
Intentional & Unintentional
• Channel/Medium
Sensory organs & Communication materials
• Interference/Noise
• Feedback
• Time
INTERPERSONAL COMMUNICATION

• Submissive (I’m not OK, you’re OK)


• Aggressive (You’re not OK, I’m OK)
• Assertive (I’m OK, you’re OK)
INTERPERSONAL COMMUNICATION

Characteristics
 Not standing up for oneself
 Does not express own thoughts, feelings, beliefs and desires clearly
 Does not stand up for his/ her own rights
 Appeases others and does not achieve his/ her own goals and satisfactions
 Tends to go along with other people’s decision and does not dare to say
“no”
INTERPERSONAL COMMUNICATION

Characteristics
• Stands up for one’s own rights that infringe on other people’s rights.
• Expresses own thoughts, feelings, beliefs and desires in inappropriate
ways.
• Does not respect other people’s feelings, and desires
• Does not listen to other people’s opinions
• Humiliate others to achieve own satisfaction and goals.
• Stands up to win or gain power for himself/ herself.
• Does not go along with other people’s decision.
INTERPERSONAL COMMUNICATION

Characteristics
• Standing up for one’s own rights without infringing upon
others
• Confident in expressing own thoughts, feelings, beliefs and
desires
• Open and listens to other’s opinions
• Not easily intimidated and persuaded by others
INTERPERSONAL COMMUNICATION

• Reduces anxiety and stress often caused by misunderstandings and


conflicts.
• Allows you to express your thoughts and feelings clearly and effectively.
• Self-esteem and self-confidence is enhanced and you have better control
over your own life.
• Increases others’ respect for your ideas and opinions by knowing where
you stand.
• Improves relationships with others by disagreeing without being hostile.
• Develops the ability to say “no” when you mean “no” without feeling self-
conscious.
• Motivates others to clearly state their own opinions and ideas.
• Allows you to ask for help when needed without fear and stress.
INTERPERSONAL COMMUNICATION

• Address issues directly


• Be open to negotiations
• Control emotions
• Don’t make demands
• Exhibit your confidence
• Focus on your self-worth
INTERPERSONAL COMMUNICATION

• What we convey through our speech/words includes:


– Enunciation (pronunciation, stress, intonation)
– Choice of words
– Fluency in the language
INTERPERSONAL COMMUNICATION

• Do not mumble
• Stress on words that are important but at the same time,
sound polite
“I need more time to consider these proposals, so may we meet again
tomorrow at 8 a.m. to review?”
• Choose words carefully for impact and politeness
“I need more time to consider these proposals, so may we meet again
tomorrow at 8 a.m. to review?”
• Use ‘I-phrases’
• Do not hesitate too long when making a reply
• Reduce the number of fillers in speech
INTERPERSONAL COMMUNICATION

• What we convey through our actions includes:


– Facial expression
– Eye contact
– Gesture (hand movement, body movement, etc.)
– Posture
– Voice
INTERPERSONAL COMMUNICATION

• Establish eye contact


• Put on a pleasant facial expression
• Stand straight and don’t slouch
• Face the other person directly
• Speak in an appropriate tone of voice
• Move with grace and strength
INTERPERSONAL COMMUNICATION

To communicate effectively, one must be


• confident in one’s self worth
• willing to express own ideas and opinions
• Willing to accept and respects others.

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