Alcatel-Lucent

OmniPCX Enterprise
Communications
Server

Desktop Telephones

Document number
8AL020043216DRASA/05
Alcatel-Lucent OmniPCX Enterprise Communication Server release R8.0
Revised July 2007
Copyright © Alcatel-Lucent 2000–2007. All rights reserved.

Passing on and copying of this document, use and communication of

its contents not permitted without written authorization from Alcatel-
Lucent.

Notice
While reasonable effort is made to ensure that the information in this
document is complete and accurate at the time of printing, we cannot assume
responsibility for any errors. Changes and/or corrections to the information
contained in this document may be incorporated into future issues.

This document introduces the Alcatel-Lucent OmniPCX Enterprise

Communication Server, its products and features. All documents associated to
this introduction cover most of the aspects for designing offers based on
current manufacturers and business partner agreements. They include
introductory explanations to position the offer in relation to client needs.
References to in-depth documentation are indicated to direct you to product
descriptions or product sites.
Who Should Use this Document?
As an introductory offer, Alcatel-Lucent vendors, clients, partners and
associates involved with the implementation of Alcatel-Lucent PCX systems,
can use this document.
Terms and Abbreviations Used in this Document
Terms and abbreviations specific to each subject may be noted in individual
glossaries.

A general overview document is available in this documentation set.

Changes Summary
The Standard Offer document set is based on a specified release and each
document can contain a “What’s new?” chapter to indicate product
modifications associated with the release.
Contents

1 Alcatel-Lucent Desktop phones: the Global View............................9

1.1 Traditional Phone Line.............................................................................. 9

1.2 IP Phone Line.......................................................................................... 10

2 Alcatel-Lucent 8 and 9 Series Sets..............................................11

2.1 Overview................................................................................................ 11
2.1.1 Optimized Ergonomics....................................................................12
2.1.2 Superlative Sound Quality...............................................................13
2.1.3 Open to a Whole New World of Applications and Services...............13
2.1.4 An Unbeatable Range of Telephone Features.................................13
2.2 General Characteristics...........................................................................14
2.2.1 Alphabetic Keyboard.......................................................................15
2.2.2 Fixed Keys...................................................................................... 15
2.2.3 Audio.............................................................................................. 16
2.2.4 Alarm LED....................................................................................... 16
2.2.5 Ergonomics..................................................................................... 17
2.2.6 Customization................................................................................. 19
2.2.7 Connectivity.................................................................................... 21
2.2.8 Main IP Characteristics (Alcatel-Lucent 8 Series).............................22
2.3 Alcatel-Lucent IP Touch 4068 Phone.......................................................24
2.4 Alcatel-Lucent IP Touch 4038 Phone / Alcatel-Lucent 4039 Digital Phone25
2.5 Alcatel-Lucent IP Touch 4028 Phone / Alcatel-Lucent 4029 Digital Phone26
2.6 Alcatel-Lucent IP Touch 4008 Phone / Alcatel-Lucent IP Touch 4018 Phone
/ Alcatel-Lucent 4019 Digital Phone...............................................................28
2.7 Feature Summary................................................................................... 30
2.8 Accessories............................................................................................. 33
2.8.1 Optional Bluetooth 1.2 Wireless Handset........................................33
2.8.2 Comfort Handset............................................................................34
2.8.3 Micro-Headsets............................................................................... 34
2.8.4 Phone-Stand 60 °............................................................................35
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 2.8.5 Additional Key Modules with Paper Labels......................................35
2.8.6 Smart Display Module.....................................................................36
2.8.7 Alcatel-Lucent 9 Series Interface Modules.......................................37
2.8.8 IP Desktop Doorcam.......................................................................41
2.9 Miscellaneous......................................................................................... 41
2.9.1 Colors............................................................................................. 41
2.9.2 Cables............................................................................................. 42
2.9.3 Labels............................................................................................. 42
2.9.4 AC/DC Adapters for IP Touch Line...................................................42
2.9.5 Safety............................................................................................. 42
2.9.6 EMC: Class B................................................................................... 42
2.9.7 Protection Level.............................................................................. 43
2.103 Port PoE Gigabit Adapter.....................................................................43
2.11IP Touch Application Openness...............................................................44
2.11.1IP Touch Application Phone.............................................................44
2.11.2IP Touch Presentation Server..........................................................44
2.11.3Which Services are Available on IP Touch Phones?.........................45
2.12Commercial Demonstration Tools...........................................................46

3 IP Desktop Softphone................................................................47

4 Power Patch Panel (PPP).............................................................................. 48

Note: Some equipment, components, or features (particularly earlier

versions) may not be offered in every country (e.g., U.S. and
Canada). For more information, contact your Alcatel-Lucent
representative.

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 1 Alcatel-Lucent Desktop phones: the
Global View
Alcatel-Lucent offers a complete range of desktop phones connected to
OmmiPCX communication servers. They give easy access to a large range of
communication services, increasing employee efficiency, comfort and
TDM satisfaction thanks to enhanced ergonomics, an outstanding audio quality and
a prestigious design.

1.1 Traditional Phone Line

These phones are connected to the OmniPCX communication server through
the traditional telephony network.

Alcatel-Lucent 9
series

IP Alcatel-Lucent
Alcatel-Lucent Alcatel-Lucent
4019 Digital Phone
4029 Digital Phone 4039 Digital Phone

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1.2 IP Phone Line
These phones are connected to the Communication Server directly through the
IP network.

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2 Alcatel-Lucent 8 and 9 Series Sets

2.1 Overview
The success of today's business practices depends on reducing the stress the
business person experiences as a result of the fast pace of modern
communications. New communications tools have the potential to save time
and diminish tasks. However, the benefits of communication technology are
only realized if the barriers to using the technology are lowered significantly.

Alcatel-Lucent offers now a full range of desktop phones answering new end-
users communication needs:
 Alternative design
 Enhanced audio quality
 Open to external applications
The “Alcatel-Lucent 8 Series IP Touch” are IP phones which can be connected
directly on the IP network and the “Alcatel-Lucent 9 Series” are TDM phones
connected on the traditional telephony network, both series can be linked to
the IP world through the OmniPCX Communication Server. The equivalent
phones in each line (Alcatel-Lucent IP Touch 4018 and Alcatel-Lucent IP Touch
4019 Phones for example) have the same characteristics and ergonomics but
the application openness is available today only on the “Alcatel-Lucent 8-
series” phones (except Alcatel-Lucent IP Touch 4008 /Alcatel-Lucent IP Touch
4018 Phones).

4008 4018 4028 4038 4068

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The Alcatel-Lucent 9 series includes three phones:

Alcatel-Lucent 8 Series & 9 Series phones constitute a complete range of

desktop professional phones, covering all customer profiles from entry-range
to prestigious needs.

2.1.1 Optimized Ergonomics

Attractive, innovative, and intuitively designed, these sets operate on the

same simple, user-friendly ergonomics found in the best mobile phones and
PDAs. You can immediately access all of their powerful features and services.

Introductory (Alcatel-Lucent IP Touch 4008 / IP Touch 4018 / 4019

Digital Phone) sets have:
 Character-based display
 Two-way navigation menu buttons
 Programmable feature buttons
 Display languages can include Latin and Cyrillic characters.
Advanced (Alcatel-Lucent IP Touch 4028 Phone / 4029 Digital Phone / IP Touch
4038 Phone / 4039 Digital Phone / IP Touch 4068 Phone) sets have:
 A color or grayscale display screens
 Four-way menu navigation buttons
 Programmable feature buttons
 Context-sensitive keys
 Integrated alphabetic keyboard for functions such as text messaging and
dial by name
 Display, dial by name, and programmable key labels customizable in
languages using Latin, Chinese, Japanese, Korean, Cyrillic and Greek
characters (available for Alcatel-Lucent IP Touch 4028 Phone, IP Touch
4038 Phone, and IP Touch 4068 Phone sets starting with maintenance
release 8.0.1.)

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2.1.2 Superlative Sound Quality

This new range of phones provides an incomparable sound quality due to built-
in features:
 High quality microphones and loudspeakers, taking listening comfort to
new levels
 State-of-the-art hands free speakerphone, incorporating acoustic echo
cancellation and attenuation
 Easy-access port with presence detection for the use of a headset,
additional speaker, or teleconferencing system.

2.1.3 Open to a Whole New World of Applications and Services

Alcatel-Lucent 8 Series IP Touch phones, except Alcatel-Lucent IP Touch

4018 Phone and IP Touch 4008 Phone sets, are able to welcome external
applications via an XML interface, allowing communications infrastructure
customization for the unique demands of each business. Users can receive
customized applications – such as hosted or web-based - from customers or
developers at the turn of a software key. At the same time, they can keep
pace with new communication features from Alcatel-Lucent, such as
OmniTouch Unified Communications, on Alcatel-Lucent IP Touch 4068 Phone
and Alcatel-Lucent IP Touch 4038 Phone sets.

2.1.4 An Unbeatable Range of Telephone Features

The sets offer the full range of telephone services found in Alcatel-Lucent’s
OmniPCX servers – Enterprise and Office - unsurpassed in terms of
functionality, features, reliability, and Quality of Service.

They are available in all countries where the associated Alcatel-Lucent

OmniPCX system releases are launched.

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2.2 General Characteristics

The phone is divided into different areas of use:

 Display and soft keys associated with the display – These soft keys are
associated with the contextual information displayed on the screen used to
activate functions.
 Navigation keys to navigate within the graphical interface (change of
information, return to the home page)
 Numeric keypad
 Audio operation to adjust audio levels, mute, speaker, etc.
 Alphabetic keyboard
All sets, except the entry-level sets (Alcatel-Lucent IP Touch 4008 Phone, IP
Touch 4018 Phone, and 4019 Digital Phone), have the same physical
ergonomics and general operation.

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2.2.1 Alphabetic Keyboard

The alphabetic keyboard consists of 34 keys.

The F & J keys incorporate raised dots to aid the visually impaired.

Character mapping is country dependent. The Cyrillic characters are available

on an adhesive plastic form that fits over the Latin keyboard.

2.2.2 Fixed Keys

Personal Keys F1/F2
These keys allow the user to program two preferred functions (forwarding
assistant call, headset, specific call number, etc.) and to access them rapidly.
They are used for predefined functions in the US version (i.e. Transfer, Hold).
Redial Key
Re-composes the last called number.
Exit/Home Key
Returns to the previous navigation level or Home page. A long press goes
directly to the Home page.
Help Key
Help + any key displays the operation of this key.
Message Key
This translucent key has an embedded orange LED to signal the presence of
new messages and offers direct mailbox access.
End Key
This key ends the current call.

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2.2.3 Audio

Audio control features (speaker, hands free audio

control, mute, etc.) are separated from the system
function keys to allow easy and clear audio control for
the user.

Hands Free Mode

The Hands free mode is “Full duplex” with echo cancellation and attenuation
and offers a comfort of use and an excellent audio quality level. The
translucent Hands Free key has an embedded green LED To indicate that the
feature is activated. This key allows also smooth transfer from handset to
headset or hands free mode.
Volume
Two keys are available to adjust the volume level of the ringing, hands free
speaker or handset speaker. The last volume level used is held in memory as
the default volume level.
Mute
When pressing the Mute key while in conversation, the remote party is unable
to hear the conversation and the LED is on. This translucent key has an
embedded green LED.
Ringing Melodies
A choice of 16 ringing melodies is offered to the user. It is also possible to
deactivate the ringing or to program only beeps.
External Ringing Signal
This feature utilizes an RJ11 connection.
Audio Extension Connection
A micro-headset jack 3.5-mm with presence detection allows easy connection
and disconnection of a headset, external speaker (on Alcatel-Lucent 8 Series),
or conferencing module.

2.2.4 Alarm LED

This two-color LED (green, orange) at the top of the screen signals incoming
calls or application alarms. It is visible from all sides of the phone.

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2.2.5 Ergonomics

With the depth and sophistication of enterprise communication services

available today, ergonomics play a key role in how information is presented to
the user, and how that information leads to the appropriate action.

One of the main objectives of the Alcatel-Lucent 8 and 9 series phones is to

significantly improve the global ergonomics and presentation of services. New
user needs and communication habits are considered to simplify the set use.
IP Touch phones are also an open platform for new services, and are able to
integrate external applications and interact with other business tools (PC, PDA,
cellular phone, etc.).

A large graphical display associated

with navigation keys is very helpful to
meet these goals. The home page is
displayed when the phone is in idle
state, or when in an application the
user presses on the EXIT/HOME key to
go back to the home page in order to
initiate a new application or access
information. The home page consists
of 3 default tabs. However, an external
XML application could also ad a new
tab on the home page.

The “MENU” tab accesses all functions and applications accessible to the
user.

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The Personal tab (“PERSO”) has up to 40 programmable keys (5 pages). It
can also be used to supervise traffic using line keys.

Incoming call (animated)

In conversation or outgoing call

Comm on hold

Comm on hold, ringing (animated)

Status icon

1. Communication icons in the PERSO home page

The “INFO” tab gives information about phone status: new mail, forwarding
status, who am I (i.e., station ID), lock, silent mode, etc.

During a call, the user can return to the home page or any application by using
the Exit key.

2. A new call alert during a conversation

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 3. WebCam: an XML application example

2.2.6 Customization

It is possible to customize the phones to meet individual needs and increase

productivity. This function enables either a uniform standard layout of
programmable keys to reduce administration costs, or customized user
programming to adapt to individual requirements.
 Unicode Transformation Format 8 (UTF8) characters are supported. This
allows sets to display:Names up to 30 characters long in full
 Cyrillic and Greek characters
 Chinese, Japanese, and Korean characters (except Alcatel-Lucent IP Touch
4008 Phone, IP Touch 4018 Phone, and 4019 Digital Phone)

This includes names for:

 The caller when the set is ringing
 Trunk groups
 Speed dialing numbers
 Entities
 Programmed key labels on the PERSO page
 Directory key names (Alcatel-Lucent IP Touch 4008 Phone, IP Touch
4018 Phone, 4019 Digital Phone)
 Names displayed on the INFO page
 Associated number modification in the “settings” menu

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It should be noted that individual sets can be customized for personal use to
display in a chosen language. This does not affect the display on a called
phone. For example, if a caller from China (Mandarin) telephones to Western
Europe (Latin), the callers name will be displayed in Latin characters.

An Input Method Editor (IME) is available on sets (except Alcatel-Lucent IP

Touch 4008 Phone, IP Touch 4018 Phone, and 4019 Digital Phone) for the input
of Chinese, Japanese, and Korean characters for dial by name and
programmed key labels on the PERSO pages.

Note: The IME is available for Alcatel-Lucent IP Touch 4028 Phone, IP Touch
4038 Phone, and IP Touch 4068 Phone sets starting with
maintenance release 8.0.1.

The string translation tool, TSL, supports translation into languages using
Chinese, Japanese, and Korean character sets (this needs to be verified). TSL
allows you to translate strings displayed by Alcatel-Lucent OmniPCX Enterprise
Communication Server applications on sets, PCs, and printers. Using TSL, you
retrieve strings from software deliveries, translate, and update the delivery in
real time. Modified or translated strings can be sent to Alcatel-Lucent to be
updated in future deliveries.

2.2.6.1 Customization of ringing melodies

Business Partners can download ringing melodies for IP Touch phones. They
can do this by connecting to the Alcatel-Lucent Web Server and downloading
the installation file to the Com Server. From the Com Server, they can
download the preferred melody on to their IP Touch phones.
 Business Partners must subscribe to have access to the installation file
 100 different melodies are available
 Personalized melodies are available through the Professional Services
subscription

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2.2.7 Connectivity
Alcatel-Lucent 8 series Connectivity
 Ethernet connector to connect to the LAN
 Additional Ethernet connector (with an integrated Ethernet switch) to
connect a PC or another IP phone
 Key module connector
 Power plug for local power supply connection

LAN PC connector Power

connector
RJ45 RJ45

RJ11 for ext. ringer

Handset RJ9
Key modules

Headset jack
3.5mm

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Alcatel-Lucent 9 series Connectivity

Line connector Handset RJ

RJ11 9

Key
modules Headset
RJ45 jack
3.5mm

Software Download
All sets are downloadable from system.

The smart display module and the Bluetooth handset are locally downloadable
using a specific PC tool including a CD ROM and connectivity.

2.2.8 Main IP Characteristics (Alcatel-Lucent 8 Series)

 10BT/100BT connection: half/full duplex with auto negotiation and
configuration. The maximum cable length is up to 100m (330ft) for 100BT
(for cable of category 5).
 VoIP standard: H323 voice compliance, RTP, RTCP
 Voice compression standards: G711, G723.1, G729a
 Quality of Service:
 Integrated Ethernet switch with QoS support
 TOS diffserv
 802.1p/q.
 IP addressing: Static or dynamic IP parameter configuration. A DHCP
client is integrated in the set.
 Both local and LAN powering:
 IEEE 802.3af Power over LAN full standard compliance (Class of
Consumption 2: consumption between 3.84 and 6.49W)
 Second Ethernet port lock

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IP Configuration (Internal MMI)

An internal man machine interface is launched when the phone is activated

allowing configuration of the main IP parameters:
 MAC address access
 Main CPU IP address access
 IP Phone SW and HW versions access
 Status info access
 Activation/deactivation of auto-sensing 10/100BT
 Program a static IP address if required (if no DHCP server) and IP Subnet
mask
 TFTP server IP address
 Router IP address
 Main CPU address
 Frame tagging activation/deactivation & default VLAN 802.1pq

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2.3 Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4068 Phone comes complete with:
 Graphical display
 Number of pixels: 240 x 320 (¼
VGA)
 Proportional font
 Dot pitch: 0.2235 x 0.2235 mm
 Visible area size: 73.52 X 55.64
mm
 Back light
 2x5 soft keys on sides of the
display
 Adjustable
 Four-way navigator with exit and validation keys to navigate inside the
graphical interface
 Context-sensitive and programmable keys to access directly to functions
 Comfort handset with enhanced audio quality
 Hands free and group listening modes
 Integrated alphabetic keyboard to access to dial by name, text mail, …
 Direct access to text and voice mailboxes thanks to a easy-access key with
message signaling led
 Mute
 Redial
 Specific headset plug 3,5mm with presence detection to ease the use of
headset
 Bluetooth© 1.2 wireless capability to connect a wireless Alcatel-Lucent
Bluetooth 1.2 handset or a Bluetooth (1.1 or 1.2) wireless headset or
conferencing device

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2.4 Alcatel-Lucent IP Touch 4038 Phone / Alcatel-Lucent 4039
Digital Phone

Alcatel-Lucent IP Touch 4038 Phone and 4039 Digital Phone phones come
complete with:
 Graphical display
 Number of pixels: 100 x 160
 Proportional font
 Dot pitch: 0.45 x 0.45 mm
 Visible area size: 78 X 51 mm
 4 gray levels
 2x5 soft keys on sides of the display
 Adjustable
 Contrast adjustment
 Four-way navigator with exit and validation keys to navigate inside the
graphical interface
 Context-sensitive and programmable keys to access directly to functions
 Comfort handset with enhanced audio quality
 Hands free and group listening modes
 Integrated alphabetic keyboard to access to dial by name, text mail, …
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 Direct access to text and voice mailboxes thanks to a easy-access key with
message signaling led
 Mute
 Redial
 Specific headset plug 3,5mm with presence detection to ease the use of
headset

2.5 Alcatel-Lucent IP Touch 4028 Phone / Alcatel-Lucent 4029

Digital Phone

Alcatel-Lucent IP Touch 4028 Phone and 4029 Digital Phone come complete
with:
 Graphical display
 Number of pixels: 64 x 128
 Dot pitch: 0,5 x 0,5 mm
 Proportional font
 Visible area size: 70 X 38 mm
 Black & white
 2x3 soft keys on each side of the display
 Adjustable
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  Contrast adjustment
 Four-way navigator with exit and validation keys to navigate inside the
graphical interface
 Context-sensitive and programmable keys to access directly to functions
 Comfort handset on Alcatel-Lucent IP Touch 4028 Phone, standard handset
on 4029 Digital Phone.
 Hands free and group listening modes
 Integrated alphabetic keyboard to access to dial by name, text mail, …
 Direct access to text and voice mailboxes thanks to a easy-access key with
message signaling led
 Mute
 Redial
 Specific headset plug 3,5mm with presence detection to ease the use of
headset

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2.6 Alcatel-Lucent IP Touch 4008 Phone / Alcatel-Lucent IP
Touch 4018 Phone / Alcatel-Lucent 4019 Digital Phone

Exit/Home
OK
Two-Direction
Navigator

Help
12/01/05 17 :30

Personal
Directory
Line 1
Line 2
Programmab
le Keys with
Conf led
ANNE

Mute
PAUL

Volume +& -

End Redial Hand Free or

Loudspeaker
Message

These entry-level phones, compact and powerful, are simple to use thanks to a
two-way navigator allowing access to contextual functions, 6 programmable
keys, direct access to personal directory and mailboxes.

They come complete with:

 1x20 character display
 Font 5/8 (including underline)
 Visible area size: 75 x 12 mm
 Two-way navigator with exit and validation keys to navigate inside the
interface
 Context-sensitive and programmable keys to access directly to functions
 Comfort handset on Alcatel-Lucent IP Touch 4018 Phone, standard handset
on Alcatel-Lucent IP Touch 4008 Phone, Alcatel-Lucent 4019 Digital Phone
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 Hands free mode on Alcatel-Lucent IP Touch 4008 Phone and IP Touch
4018 Phone only
 Group listening mode
 Direct access to text and voice mailboxes thanks to a easy-access key with
message signaling led
 Direct access to personal directory (12 telephone numbers)
 Mute
 Redial
 No external application openness
 Contrast adjustment

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2.7 Feature Summary
Alcatel-Lucent Alcatel- Alcatel-LucentAlcatel-Lucent
IP Touch Lucent IP IP Touch IP Touch
4068 Phone Touch 4028 Phone / 4008 Phone /
4038 Phone / 4029 IP Touch
4039 Digital Phone 4018 Phone /
Digital Phone 4019
Digital Phone

DISPLAY Graphical display Graphical display Graphical display Character display

adjustable adjustable adjustable

Resolution 240x320 pixels 100 x 160 pixels 64 x 128 pixels 20 characters

1/4VGA

Size 73,52 x 55,64mm 78mm x 51mm 70 X 38 mm 75 x 12 mm

(2.9 in. x 2.2 in.) (3.1 in. x 2.0 in.)

Color 4096 colors 4 gray levels Black & white Black & white

Back light Yes

Character sets Latin, Cyrillic, Latin, Cyrillic, Latin, Cyrillic, Latin, Cyrillic,
supported Greek , Chinese, Greek , Chinese, Greek , Chinese, Greek
Japanese, Korean Japanese, Korean Japanese, Korean

KEYS

Contextual keys 2 x 5 contextual 2 x 5 contextual 2 x 3 contextual

keys keys keys

Programmable keys Up to 70 keys Up to 70 soft Up to 70 soft 6 keys with LED

keys keys
2 personal
keys/LED 2 personal 2 personal
keys/LED keys/LED

Navigator 4 directions 4 directions 4 directions 2 directions

Validation (OK) and exit Yes Yes Yes Yes

keys

Message key + LED Yes Yes Yes Yes

End key Yes Yes Yes Yes

Redial key Yes Yes Yes Yes

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 Alcatel-Lucent Alcatel- Alcatel-LucentAlcatel-Lucent
IP Touch Lucent IP IP Touch IP Touch
4068 Phone Touch 4028 Phone / 4008 Phone /
4038 Phone / 4029 IP Touch
4039 Digital Phone 4018 Phone /
Digital Phone 4019
Digital Phone

Help key Yes Yes Yes Yes

Alarm LED (2colors) Yes Yes Yes

Handsfree key with LED Yes Yes Yes Yes

OTHER CHARACTERISTICS

Handsfree mode Yes Yes Yes Yes

(only on Alcatel-
Lucent IP Touch
4008 Phone / IP
Touch
4018 Phone)

External loudspeaker Yes Yes Yes Yes

Volume keys +/- Yes Yes Yes Yes

Mute key with LED Yes Yes Yes Yes

Handset Comfort Comfort Standard on Standard on

Alcatel-Lucent 40 Alcatel-Lucent IP
29 Digital Phone Touch
4008 Phone
Comfort on /Alcatel-Lucent
Alcatel-Lucent IP 4019
Touch Digital Phone
4028 Phone
Comfort on
Alcatel-Lucent IP
Touch
4018 Phone

Specific headset plug Yes Yes Yes

Alphabetic keyboard Yes Yes Yes

Characters supported Latin, Cyrillic, Latin, Cyrillic, Latin, Cyrillic, Latin, Cyrillic
for dial by name and China-Korea-Japan China-Korea- China-Korea-
entry of programmable Japan Japan
key labels

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 Alcatel-Lucent Alcatel- Alcatel-LucentAlcatel-Lucent
IP Touch Lucent IP IP Touch IP Touch
4068 Phone Touch 4028 Phone / 4008 Phone /
4038 Phone / 4029 IP Touch
4039 Digital Phone 4018 Phone /
Digital Phone 4019
Digital Phone

PC connectivity (IP only) Yes Yes Yes Only on Alcatel-

Lucent IP Touch
4018 Phone

Bluetooth® 1.2 Yes (Bluetooth

1.1compliance)

Wall mounted kit Option Option Option Option

60° phone stand Option Option Option Option

Additional key modules Up to 50 keys Up to 50 keys Up to 50 keys

Smart display module 3 modules max 3 modules max 3 modules max

WEIGHT grams (ounces)

Phone only 1070 grams (37.8 1020 grams 1015 grams 790 grams
oz.) (36.0oz.)

With packing 1700 grams (60.0 1660 grams

oz.) (58.6oz.)

DIMENSIONS (LxDxH)

Phone only 240x188x133 mm 240x180x133 240x175x133 220x175x133mm

mm mm
(in.)
(in.)

Wall mounted 240x100x218mm 240x100x208mm240x100x203mm 220x100x203mm

With packing 313x244x146 mm 313x233x146

mm
(12.3 x 9.6 x 5.7
in.) (12.3 x 9.2 x 5.7
in.)

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2.8 Accessories
 Bluetooth 1.2 wireless handset
 Comfort handset
 Wired micro-headset with jack plug or RJ11: monaural and binaural
 Wireless micro-headset or conferencing device with Bluetooth® technology
(Alcatel-Lucent IP Touch 4068 Phone)
 External standard active speaker (Alcatel-Lucent IP Touch 4028 Phone /IP
Touch 4038 Phone /IP Touch 4068 Phone)
 External wired conferencing devices (except Alcatel-Lucent IP Touch
4008 Phone /IP Touch 4018 Phone /4019 Digital Phone)
 Wall-mounted kit to allow installing the set on the wall (all sets)
 Phone stand, 60 degrees for limited space, optimum display viewing and
comfort-of-use (all sets)
 Three models of keys add-on modules to program direct access keys and
traffic supervision: 10 keys, 40 keys and a wide screen smart display
module (14 keys)
 Three interface modules on Alcatel-Lucent 9 Series range.

2.8.1 Optional Bluetooth 1.2 Wireless Handset

Alcatel-Lucent IP Touch 4068 Phone with Bluetooth 1.2

is supporting an optional Bluetooth 1.2 wireless
handset.

The phone is delivered with a Comfort corded handset,

the Bluetooth wireless handset must be ordered
separately.

Enhanced audio quality when using BT 1.2 wireless

headsets (but still compatible with previous BT 1.1
wireless headsets)

Bluetooth 1.2 handset does not work on previous IP

Touch 4068 BT 1.1 sets (due to lack of handset charger
function)

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2.8.2 Comfort Handset

The handset combines comfort with practical design. There is

also a special fitting for wall-mounted installation. The handset
is designed using a soft-grip material that provides a
comfortable feel in the user’s hand.
 Magnetic hook switch
 Hearing aid for hearing-impaired people (TIA/EIA RS504
standard)

2.8.3 Micro-Headsets

Corded (wired) Micro-Headset

The presence of the micro-headset in the specific headset plug is detected.

 Monaural or binaural
 With specific plug 3,5mm adapter and RJ11 adapter for Reflexes
Micro Headset with Bluetooth® Wireless Technology

Any micro-headset compatible with Bluetooth® wireless

technology 1.1 or 1.2 works simultaneously with the Alcatel-
Lucent IP Touch 4068 Phone 1.2 set. Only one Bluetooth® micro-
headset at a time is allowed, in addition of the Alcatel-Lucent
Bluetooth wireless handset.

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2.8.4 Phone-Stand 60 °

Stand 60° Standard stand

An optional phone stand for limited space, optimum display viewing and
comfort-of-use.

2.8.5 Additional Key Modules with Paper Labels

An additional key module connected to the set is used to provide or increase

the number of programmable function keys.

Informative
icons

Magnifying
effect for
labels
Two models:
 10-keys
 40-keys
Each phone can have a maximum of 50 additional keys.

The additional key modules may be used for direct station selection, busy
lamp field, additional programmable line appearance or function keys.

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10-key modules and 40-key modules are available on all terminals (both
Alcatel-Lucent 8 and 9 series) except on Alcatel-Lucent IP Touch 4008 Phone,
IP Touch 4018 Phone and 4019 Digital Phone. It is not possible to mix these
modules with Smart display modules.

Note: The 60° phone stand and wall-mounted capability are not
compatible with the 40-key module.

Information Icons

Icons display the call or function status associated with the programmed key.

2.8.6 Smart Display Module

The Smart Display module extends the

capabilities of the phone:
 14 additional direct access buttons
 A large LCD display allows for quick
and easy “paperless” identification of
associated buttons

The Smart display module is available on both Alcatel-Lucent 8 Series and 9

Series sets except Alcatel-Lucent IP Touch 4008 Phone, IP Touch 4018 Phone
and 4019 Digital Phone.

It is possible to install up to 3 smart display modules on one phone. It is not

possible to mix Smart display modules with 10-key and 40 key modules.

The key labels can be customized to display in languages using Latin, Chinese,
Japanese, Korean, and Cyrillic characters.

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2.8.7 Alcatel-Lucent 9 Series Interface Modules

A new generation of 4 terminal enablers:

 Cost saving on cabling
 Support both Alcatel-Lucent 9 Series and
Reflexes
 Compact aesthetic design
Wall mountable

Analog Interface Module

This module offers a standard analog interface (600 ohms) for connecting a fax
machine, modem, answering machine, or analog phone to a 9 Series or
Reflexes phone. An external power adapter provides the ringing power.
 Works with Reflexes phones
 Works with Alcatel-Lucent 9 Series phones from Alcatel-Lucent OmniPCX
Enterprise Communication Server 7.0

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The Z (analog) interface can be configured in two ways:
 The analog interface dials for the phone.
 The analog interface is independent and is managed by the Alcatel-Lucent
OmniPCX Enterprise Communication Server as a regular user without the
need for an additional analog board in the system.
Wiring
1. User connectivity Eight-pin modular jack for a/b link
2. Interface connectivity A pair with power feeding (external main
power supply)
3. Data entry protocolCompliant with analog two-wire terminals (TBR21)

S0 Interface Module
This module allows adding of S0 devices to take advantage of ISDN.
 Works with Reflexes phones
 Works with Alcatel-Lucent 9 Series phones from Alcatel-Lucent OmniPCX
Enterprise Communication Server 7.0
This interface provides a full S0 bus with terminal power supply. With this
device, ISDN connectivity can be extended up to a distance of 1,200 meters
(approx. 3,937 feet) from the Alcatel-Lucent OmniPCX Enterprise
Communication Server, thanks to the UA link. The S0 bus can be configured in
one of two standard ways:
 S0 short bus with power supply, 150 m max, allowing the connection of up
to five standard S0 devices such as G4 faxes or PCs with an ISDN board.
 S0 long bus with power feeding, 800 m max, allowing the connection of one
S0 device such as a G4 fax, or PC with ISDN board.

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 Wiring
1. User connectivity RJ-45 type jack (four wires used)
2. Compatibility S0 level one powered bus (external main power
supply)
3. Connection protocol I 430
Transmission parameters
1. Data entry protocolI 400 Recommendation compliant
2. Level 2 LAP D signaling Q921/ETS300125 with echo rate
3. Level 3 Signaling protocol Q931UIT/ETS300/20
4. Transmission rate S0 (B+B+D) 128 Kbps for data, 16 Kbps for signaling

V24/CTI Interface Module

This module offers a V24 asynchronous port for connecting Braille consoles,
PCs, printers, etc. This interface offers a V14 extended mode, allowing speeds
of up to 57.6 Kbps. This allows quick file transfers and rapid printing over
existing cabling. A CTI connector is also provided. It works only with
Reflexes phones.
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 Wiring
1. Cabling to system Single pair
2. User connectivity ISO 2110, female nine-pin (one for V-24 ASY, one for
CTI)
3. Electrical interface V-28
4. Connection protocol Hayes, V25 bis
Transmission parameters
1. Data entry protocolV110 or V14
2. Transmission rate 9.6/19.200 Kbps for CTI
3. Transmission rate 75 / 150 /300 / 600 / 1200 / 1800 / 3600 / 4800/
7200 /9600 14400 / 19600 in V110, and 57600 in V14 mode
4. Data formats seven data bits + one parity bit or eight bits no
parity
5. Flow control By circuit: RTS/CTS or XOn/XOff characters

External Ringing Module

This module allows the user to drive an external device (ringing, lamp,…) using
the phone ringing signal of the phone.
 Works with Reflexes and Alcatel-Lucent 8 &9 Series phones

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2.8.8 IP Desktop Doorcam

This is a unique access control system that combines Alcatel-Lucent IP Touch

4068 Phone terminals, LAN camera equipment, and intercom services.

This easy to install application enables Doorcam facilities on one or multiple

doors on any Alcatel-Lucent IP Touch phone: video on the Alcatel-Lucent IP
Touch screen and door activation using a single key.

By using telephony features, the Doorcam service helps to keep costs low and
improve customer relationship. This is done by keeping the Doorcam facility
active during, for example, absences or night services.

2.9 Miscellaneous

2.9.1 Colors

Phones are available in two colors:

 Urban Grey
 Ice Blue

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2.9.2 Cables

3m Ethernet cable Cat. 5 for IP phones.

3m RJ11/RJ45 or RJ11/RJ11 cable for TDM phones (country dependant).

2.9.3 Labels

Commercial designation and reference

MAC@ on the packaging, on the set casing and on the board.

UL certification

CE marking on the phone casing, packaging and on the AC/DC adapter.

2.9.4 AC/DC Adapters for IP Touch Line

AC/DC Adapters + 3m cable are provided separately by 1, 4 and 12.

2.9.5 Safety

EN60950 for Europe

UL 1950 for US

C22.2 N°950-95 for Canada

TS001 & AS3260 for Australia

2.9.6 EMC: Class B

EN55022
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EN55024

FCC part 15 for US

2.9.7 Protection Level

Safety standard NFC20-010 and DIN40050, Standard CEI 60529, EN 60529,

NBN C20-529 (1992).

- IP 40 for the set "4" = Protected against parts over 1mm"

"0" = No protection against liquid/fluids

- IP 50 for the LCD "5" = Protected against dust

"0" = No protection against liquid/fluids

2.10 3 Port PoE Gigabit Adapter

The 3 Port PoE (Power over Ethernet) Gigabit Adapter (gigabit switch)
transmits electrical power and data to the Alcatel-Lucent 8 Series IP Phones
over standard twisted-pair cables in an Ethernet network.
It is an Ethernet switch that allows gigabit network access for a PC that is
associated with an IP phone without modifying the existing Ethernet
infrastructure. The aim is to provide a separate 1 GB connection for the PC.
This feature is not possible if the PC is connected through the IP phone.
The gigabit switch can draw power over the Ethernet (PoE), or locally using an
adapter. The gigabit switch provides:
 one 1000BASE-T upstream LAN port,
 one 10/100BASE-T downstream device port for phone,
 one 1000BASE-T downstream device port for PC,
 power for the phone that is connected to the phone port.
You can install the gigabit switch on a desktop in a horizontal position.
The network cables for the gigabit switch must meet the following basic
requirements:
 shielded twisted pair Category 5 enhanced (CAT5E),
 RJ-45 connector,
 4 pair,
 straight through pin out,
 shielded connectors.
Maximum cable lengths are as follows:

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 gigabit switch LAN port to the IP network: 100 meters,
 gigabit switch phone port to the IP phone:
o 100 meters if the gigabit switch is powered locally,
o 3 meters if the gigabit switch is powered over Ethernet,
 gigabit switch PC port to PC: 100 meters

2.11 IP Touch Application Openness

2.11.1 IP Touch Application Phone

An application phone is a terminal, which in addition to delivering telephony

features, has the ability to access and display XML Business and
communication applications. This is done through a Presentation server that is
used as a gateway between the application phone and the applications
servers. These applications have a major advantage over their PC counterparts
in that they are immediate (no delays in booting or in loading). At the same
time, with that device, customers can keep pace with new communication
features from Alcatel-Lucent, such as OmniTouch Unified Communication.

The application openness is possible on Alcatel-Lucent IP Touch 8 series

terminals except on the Alcatel-Lucent IP Touch 4008 Phone and IP Touch
4018 Phone sets.

2.11.2 IP Touch Presentation Server

The Presentation Server acts as a gateway between the IP Touch phones and
the XML application servers.

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For a third party application to access the IP touch phones and use them
display capabilities, the Presentation server is mandatory. The Presentation
server performs the role of presentation gateway and it offers the third party
application a set of XML based display services to:

1. Adapt and configure the delivery and layout of information on the IP

Touch Screen

2. Interact with the end user via the IP Touch keypad.

The set of XML Services embedded in the Presentation Server is called IP

Touch XML API and is a subset of the suite of XML Web services APIs which are
available on the Alcatel-Lucent solutions.

2.11.3 Which Services are Available on IP Touch Phones?

All services offered by communication servers (Alcatel-Lucent OmniPCX Office

or Alcatel-Lucent OmniPCX Enterprise Communication Server) are available on
the IP Touch phones and do not require a Presentation server: call back on
busy, dial by name, call forwarding, conference calls etc. (more than 500
features)!

However, to deliver any services brought by other application servers, a

Presentation server is mandatory.

The Presentation server brings openness to any customized applications

thanks to an IP Touch XML interface.

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Alcatel-Lucent OmniTouch Unified Communication is available on the Alcatel-
Lucent IP Touch 4068 Phone and IP Touch 4038 Phone. The presentation
server is needed to run this application.

Within the framework of the Alcatel-Lucent Application Partner Program

(AAPP), the XML forum makes it very easy for customers, partners and
software houses to design just any application they can think is needed for
their business on top of our XML interfaces.

In order to accompany application partners and software integrators in their

development of business applications and projects on top of these APIs,
Alcatel-Lucent has introduced the XML Developer Forum
(http://www.applicationspartner.alcatel-lucent.com/), which proposes a set of
services, means and tools.

Some very interesting applications have already been designed by partners to

address specific user needs in various verticals.

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2.12 Commercial Demonstration Tools
Demonstration CDROM
This auto run CDROM presents a simulation of most of the features of the two
IP Touch phones on a PC screen. Interactive scenarios explain the operation of
the main functions, on Alcatel-Lucent OmniPCX Office or Alcatel-Lucent
OmniPCX Enterprise Communication Server. It can be used for demonstration
or training purposes.

This CD can also drive an actual phone connected on the Ethernet link of the
PC.

Two running modes:

 Manual mode (directly on the real phone or on the PC interface)
 Scenario mode
The simulation is available in five languages: English, German, French, Italian,
and Spanish.
Commercial Demo Kit
A case containing an Alcatel-Lucent IP Touch 4068 Phone to be connected to a
PC allows demonstration of the major features offered on the actual phone.

The demo kit comes with auto run demonstration software on a CDROM, an
Ethernet cable, and external power supply.

The simulation is available in five languages: English, German, French, Italian,

and Spanish.

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3 IP Desktop Softphone
Release 8.0 provides the Alcatel-Lucent Professional Services IP Desktop
Softphone which is a Windows-based application installed on an agent’s PC
replacing the Alcatel-Lucent Advanced eReflexes phone. This fully-integrated
telephony solution provides PC users with a quicker and more user-friendly
access to telephone facilities to help businesses optimize their agents’
productivity.

Users initiate an outgoing call through the VoIP connection on their PC by

directly entering a telephone number in the number field or by using a dialing
feature such as Redial, Dial by Name, etc. Users can control the call by clicking
on the key layout on the screen.

Incoming calls ring through the computer loudspeakers and automatically

switch the voice connection to a USB headset. Incoming calls are also
controlled by clicking on the screen key layout.

The Alcatel-Lucent IP Desktop Softphone application can be used wherever

connectivity to the Customer IP network is available.

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4 Power Patch Panel (PPP)

The power patch panel (PPP) supplies up to twenty-four IP phones using the
Ethernet link. The device is transparent to the IP protocol and is inserted
between the data switch and the IP phones.

The PPP is fully compliant with the IEEE 802.3af (power over LAN) standard.

The PPP only supplies the link after detecting the presence of an IP phone.

End of document

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