SRS
(Software Requirement Specification)
Project Name: Restaurant Management System
Developed By- Anindita Das
Date- 29th November 2024
Version-1.0
1. Introduction
1.1 Purpose
The purpose of this document is to outline the software requirements for a
Restaurant Management System (RMS). This system is designed to automate and
streamline the operations of a restaurant, including order management, table
reservation, billing, inventory management, and employee management.
1.2 Scope
The RMS will provide a complete set of functionalities for restaurant staff to manage
daily operations, from taking customer orders to processing payments. It will also
facilitate menu management, customer relationship management (CRM), and
reporting for restaurant managers.
1.3 Definitions, Acronyms, and Abbreviations
● RMS: Restaurant Management System
● Admin: Restaurant manager or system administrator
● POS: Point of Sale
● Customer: A person who orders food and services at the restaurant
● Waiter/Waitress: Staff who take customer orders and serve food
● Reservation: Pre-booking a table for dining
2. Overall Description
2.1 Product Perspective
The RMS will be a web-based application accessible via computers or tablets in the
restaurant. It will integrate with hardware like receipt printers and POS devices. The
system will also provide mobile access for restaurant managers and customers.
2.2 Product Functions
The key functions of the RMS are:
1. Customer Management: Ability to register, view, and manage customer
profiles.
2. Order Management: Waiters can take orders, modify them, and send them to
the kitchen.
3. Menu Management: Admin can manage the list of available food and drinks.
4. Inventory Management: Track stock levels and alert when supplies run low.
5. Reservation Management: Customers can reserve tables, and the system
tracks available seating.
6. Billing and Payments: Generate and process customer bills through POS
integration.
7. Employee Management: Admin manages employee roles, schedules, and
attendance.
8. Reporting: Admin can generate reports on sales, inventory, and employee
performance.
2.3 User Classes and Characteristics
● Admin: The restaurant manager responsible for system configuration,
employee management, and reporting.
● Waiter/Waitress: A user role that takes customer orders and handles the
order process.
● Chef: A user role that receives orders and updates the kitchen progress.
● Customer: A user who interacts with the system to order food, make
reservations, and pay bills.
2.4 Constraints
● The system must be capable of handling peak load during lunch and dinner
times.
● It must comply with payment security standards such as PCI DSS for handling
customer payment data.
3. System Features
3.1 User Authentication and Authorization
● Description: The system must allow users (waiters, admin, chefs) to log in
securely.
● Functional Requirements:
o Users must log in using credentials (username and password).
o Admin can assign roles (e.g., waiter, chef, manager).
o System must enforce secure password policies and data encryption.
3.2 Menu Management
● Description: Admin can manage the restaurant menu (add, edit, remove food
items).
● Functional Requirements:
o Admin can add new menu items, including item name, description,
price, and category (e.g., appetizers, drinks).
o Menu items can be categorized for easier navigation.
o System updates the menu in real time across all user interfaces
(waiters, customers).
3.3 Order Management
● Description: Waiters can take customer orders, modify, and track them.
● Functional Requirements:
o Waiters can add items to the order and specify quantity.
o Orders can be updated or cancelled before being sent to the kitchen.
o Kitchen staff can view orders in real-time through a kitchen display or a
tablet.
o Orders are tracked by the system from placement to completion.
3.4 Table Reservation Management
● Description: Customers can reserve tables, and the system tracks table
availability.
● Functional Requirements:
o Customers can select a date, time, and number of people to book a
table.
o Admin can view and manage upcoming reservations.
3.5 Billing and Payment
● Description: The system will generate and process bills for customers.
● Functional Requirements:
o The bill includes itemized details of the customer’s order (name,
quantity, price).
o The system must support multiple payment methods: cash, credit card,
or mobile payments.
o POS systems integrate with the restaurant’s payment gateway for
processing.
3.6 Inventory Management
● Description: The system will track inventory levels for ingredients and
products.
● Functional Requirements:
o Inventory levels will decrease as items are used for orders.
o Admin can set minimum stock levels, and the system will alert when
inventory is low.
o Admin can update stock quantities manually.
4. External Interface Requirements
4.1 User Interfaces
● Web Interface: The system should have a responsive design that can be
accessed on both desktop and mobile devices.
● POS Interface: For handling payments and generating receipts.
● Kitchen Display Interface: To view customer orders in real-time.
4.2 Software Interfaces
● Payment Gateway Integration: The system should be able to integrate with
third-party payment processors for credit card and mobile payments.
● Email/SMS Integration: For sending booking confirmations, order updates,
and promotional messages.
5. Non-Functional Requirements:
5.1Performance Requirements
● Response Time: The system should process customer orders, updates, and
generate bills with a response time of less than 2 seconds under normal
operating conditions.
● System Availability: The system should be available 99.9% of the time,
excluding planned maintenance.
● Scalability: The system must be able to scale to accommodate more than
1000 users (staff and customers) simultaneously, especially during high
traffic periods
5.2 Security Requirements
● Data Encryption:
o All sensitive data, including user personal information, credit card
details, and transaction data, must be encrypted both in transit (using
HTTPS) and at rest (using strong encryption algorithms).
● Authentication & Authorization:
o The system must implement strong user authentication mechanisms
(e.g., username/password, two-factor authentication for admins) to
prevent unauthorized access.
● Payment Security:
o The system must comply with PCI DSS (Payment Card Industry Data
Security Standard) when handling credit card transactions.
o Sensitive payment data should never be stored on the system. The
system should integrate securely with third-party payment gateways.
6.References
● ISO/IEC 12207:2017 – Software Life Cycle Processes
● IEEE Std 830-1998 – IEEE Recommended Practice for Software Requirements
Specifications
● PCI DSS – Payment Card Industry Data Security Standard
● W3C Web Content Accessibility Guidelines (WCAG)
7. Appendices
7.1 Use Case Diagrams
A Use Case Diagram is a visual representation of the interactions between users
(actors) and a system. It illustrates the system's functional requirements by showing
the different use cases (actions or processes) that the system performs and how
each actor interacts with those use cases.
7.2 Glossary
● POS: Point-of-sale system used for payments and transactions.
● Admin: System administrator responsible for managing the RMS.
