A

PROJECT REPORT
ON

“Helpify – An Online Service Provider Platform”

SUBMITTED
IN PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARDS OF DEGREE
OF
BACHELOR OF TECHNOLOGY
IN
COMPUTER SCIENCE & ENGINEERING
(ARTIFICIAL INTELLIGENCE & MACHINE LEARNING)

UNDER THE SUPERVISION OF

Er. NEERAJ YADAV

Assistant Professor
(Department Of Computer Science & Engineering)

Submitted By:
Astik Mishra (2101451530003)
Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)

DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING

SR GROUP OF INSTITUTIONS, JHANSI, (U.P.)

Affiliated to:
Dr. A. P. J. ABDUL KALAM TECHNICAL UNIVERSITY, LUCKNOW, UP, INDIA
 Session: 2024-2025

DECLARATION

The project work is submitted in partial fulfilment of academic requirements

for the award of B. Tech. Degree in the Department of Computer Science and
Engineering (Artificial Intelligence & Machine Learning) of the Faculty of
Engineering and Technology of SR Group of Institutions. We hereby declare
that this submission is our own work and that to the best of our knowledge
and belief, it contains no material previously published or written by another
person nor material which to a substantial extent has been accepted for the
award of any other degree of the University or other Institute of higher
learning, except where due acknowledgment has been made in the text.

Date: Astik Mishra (2101451530003)

Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)
 CERTIFICATE

This is to certify that the Project titled “Helpify- An Online Service Provider
Platform” is a bonafide work which is Submitted by Astik Mishra
(2101451530003) , Harsh Vardhan (2101451530007) & Varun Kushwaha
(2101451530027) in partial fulfilment of the requirement for the award of the
degree of Bachelor of Technology in the Department of Computer Science &
Engineering from Dr. A.P.J Abdul Kalam Technical University, is a record of
the candidates own work carried out by them under my supervision. The
matter embodied in this is original and has not been submitted for the award
of any other degree.

Session: 2024– 2025

Er. Neeraj Yadav

Date: (Assistant Professor)
SR Group of Institutions, Jhansi
 ACKNOWLEDGMENT

It is with extreme pleasure and pride that we present our B.Tech. dissertation titled
“Helpify- An Online Service Provider Platform”. We would like to express our
sincere thanks and gratitude to the following people, who stood by us throughout,
helping us with much-required inputs, guidance, knowledge, and support.
We greatly enjoy expressing our sincere thanks and gratitude to the academic
project guide Er. Neeraj Yadav, for his support, guidance, and suggestions
throughout the project which is leading this project to completion.
We express our sincere thanks to, Dr. K. G. Sharma (Head of the Department of
Artificial Intelligence & Machine Learning) for their kind cooperation and support
toward our dissertation, and to the management of SR Group of Institutions for
their continued support. We are thankful to the Computer Science and Engineering
staff members for giving us good support and suggestions.
We would like to acknowledge the support and cooperation of our classmates and
friends who have been a constant source of encouragement throughout the project.
Their feedback, brainstorming sessions, and discussions have helped me overcome
challenges and refine our ideas.
We are grateful to the participants who volunteered their time and provided
valuable feedback during the testing phase of the software. Their input and
suggestions have been vital in enhancing the software's functionality and usability.
Lastly, We would like to express our gratitude to our family members for their
unwavering support, understanding, and encouragement throughout this journey
and to God for paving the way to success in this objective. Their constant belief in
our abilities has been a source of motivation and strength.
We acknowledge that this project would not have been possible without the
collective support, guidance, and contributions of all the individuals and groups
mentioned above. Each one has played a significant role in shaping this project and
my personal growth.
Thank you all for your invaluable support and encouragement.

Astik Mishra (2101451530003)

Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)
 TABLE OF CONTENT

1. ABSTRACT

2. INTRODUCTION

3. PROBLEM STATEMENT

4. OBJECTIVE AND SCOPE

5. METHODOLOGY

6. FLOW STRUCTURE

7. SOFTWARE REQUIREMENTS

8. CONTRIBUTIONS

9. FUTURE REFERENCES

10.CONCLUSIONS
 ABSTRACT

Helpify is an online platform designed to connect service providers with

individuals seeking various services. The platform aims to simplify the
process of finding and availing services such as home repairs, painting, pet
care, gardening, and milk delivery.

Helpify leverages a user-friendly interface, enabling users to easily browse,

book, and manage services based on their location and preferences. Service
providers can create profiles showcasing their skills, availability, and
pricing, which helps them gain visibility and attract clients.

The system also features a rating and review system to build trust and
credibility among users. Through Helpify, both service providers and
customers benefit from a streamlined, efficient, and transparent service
experience, enhancing convenience and satisfaction for all parties
involved.

Helpify leverages modern technologies to support scalability and security, ensuring

a seamless and secure experience for all users.
 INTRODUCTION

Helpify is an innovative web-based platform designed to connect service providers

with customers who require various home and personal services. In today’s fast-
paced world, finding reliable and skilled professionals for tasks such as gardening,
painting, pet care, and household chores can be challenging.

Helpify aims to bridge this gap by offering a streamlined, userfriendly, and

efficient solution that benefits both service providers and customers.

The platform provides a seamless experience by allowing service providers to

create detailed profiles that showcase their skills, availability, and pricing. This not
only enhances the visibility of service providers but also helps users make
informed decisions based on ratings and reviews from previous customers.

Why is the particular topic chosen?

The Helpify project was chosen for its potential to revolutionize the service
industry by offering a streamlined, efficient, and user-centric platform that
meets the evolving needs of both service providers and consumers.
Several factors contributed to its selection:
a) Growing Demand for Convenience
b) Efficiency and Transparency
c) Impact on Service Providers
d) Targeting Multiple Service Needs
 PROBLEM STATEMENT

In today’s fast-paced world, finding reliable and efficient service providers is a

significant challenge. Existing platforms often lack transparency, a comprehensive
feedback mechanism, or fail to cover niche services. Helpify aims to bridge this
gap by offering a centralized hub where users can explore, book, and review a
diverse range of services.

The primary problem that the Helpify project aims to address is the inefficiency
and inconvenience in the traditional methods of finding and availing various
services such as home repairs, painting, pet care, gardening, and daily essentials
like milk delivery. Individuals often face challenges in locating reliable service
providers, dealing with inconsistent service quality, and managing multiple service
requests across different providers.

Additionally, service providers struggle with limited visibility, inconsistent

demand, and difficulties in attracting new clients. Helpify seeks to solve these
issues by creating a centralized online platform that connects service providers
with users in a transparent, efficient, and user-friendly manner. The platform aims
to streamline the service procurement process, enhance service quality, build trust
through ratings and reviews, and provide a more convenient and reliable
experience for both users and service providers.
OBJECTIVES:

The primary objective of Helpify is to create a robust, user-friendly, and scalable

online platform that connects service providers with customers seeking various
services, such as gardening, pet care, healthcare, vendors, grocery delivery,
painting, and milk shops.
Helpify also integrates a feedback and review mechanism to empower users in
making informed decisions.

• Provide a Centralized Platform: Create an integrated online platform where

users can easily find, browse, and book various services such as home
repairs, painting, pet care, and daily essentials like milk delivery.
• Enhance User Experience: Develop a user-friendly interface that allows for
easy navigation, seamless booking processes, and transparent service
management. This includes features like service descriptions, ratings,
reviews, and pricing details.
• Facilitate Communication: Provide tools for effective communication
between users and service providers, enabling quick responses, issue
resolution, and enhanced customer service.
• Build Trust and Credibility: Implement a rating and review system that
enables users to provide feedback on service providers based on their
experiences, fostering trust and reliability within the platform.
• Increase Visibility for Service Providers: Enable service providers to create
detailed profiles showcasing their skills, availability, and pricing, which
helps them gain visibility and attract more clients.

SCOPES:

The scope of the Helpify project encompasses the following key areas:

1. Platform Development:

• User Interface (UI): Designing and developing an intuitive, responsive web

and mobile interface for both users and service providers. This includes
features like service categories, search functionalities, booking management,
and user profiles.
• Back-end System: Building a robust back-end system to manage user data,
service listings, bookings, reviews, and payments. The system will include
features for real-time updates, notifications, and secure payment processing.

2. Analytics and Reporting:

 Developing analytics tools to monitor user behavior, service usage patterns,

and provider performance. This data will be used to optimize the platform
and make informed business decisions.

3. User Experience (UX):

 Developing a seamless and user-friendly experience for both users and

service providers. This involves simplifying the booking process, providing
personalized recommendations based on user preferences, and ensuring easy
navigation through the platform.

4. Scalability and Security:

 Ensuring the platform’s scalability to handle increasing user demands and a

large number of service providers. Implementing security measures i.e. data
encryption, secure payment gateways.

5. Integration with Third-Party Services:

 Integrating with external APIs for payment gateways, GPS services for
location-based searches, and other third-party services that enhance the
functionality of the platform.

6. Trust and Credibility Mechanisms:

 Establishing a rating and review system to build trust among users and
service providers. This includes features like user reviews, ratings, and the
ability for service providers to respond to feedback.
7. Communication Tools:

 Implementing communication features such as chat functionalities,

messaging systems, and notifications to facilitate seamless interaction
between users and service providers.

The scope of Helpify is to create a comprehensive online platform that

simplifies and enhances the process of finding and availing services, while
providing a reliable, efficient, and transparent experience for both users and
service providers.
 METHODOLOGY

The methodology adopted for the Helpify project involves a combination of

agile development practices, user-centered design principles, and iterative
testing to ensure a seamless and effective online platform. Here’s an
overview of the methodology:

1. Agile Development Approach:

• Iterative Development: The project will use an Agile methodology, such as

Scrum or Kanban, to enable iterative development and allow for frequent
releases of new features and updates. This approach promotes flexibility,
adaptability, and the ability to respond quickly to changing requirements and
user feedback.
• Sprints: The development process is divided into short, time-boxed sprints
(typically 2-4 weeks). During each sprint, the development team works on
specific features and improvements based on the product backlog, which is a
prioritized list of tasks and user stories.
• Sprint Planning: Each sprint begins with a planning session where the
development team reviews the product backlog, selects tasks, and plans the
work for the upcoming sprint. This helps in setting clear goals and
expectations.

2. User-Centered Design (UCD):

• User Research: Conducting user research to understand the needs, behaviors,

and pain points of the target audience. Methods may include surveys,
interviews, and usability testing.
• Persona Development: Creating detailed personas to represent different user
types who would use the platform.
• UI/UX Design: Designing an intuitive and responsive user interface that
prioritizes user experience. This includes wireframes, prototypes, and user
testing to validate design choices before development begins.
 3. Monitoring and Maintenance:

• Post-Launch Monitoring: Implementing analytics tools to monitor user

behavior, platform performance, and service provider activity. This data is
used to continuously improve the platform.
• Maintenance and Updates: Regular maintenance and updates to fix bugs,
enhance features, and respond to user feedback. This ensures the platform
remains reliable and up-to-date with current technology standards.

4. Change Management:

• Feedback Loops: Establishing continuous feedback mechanisms from users,

service providers, and internal stakeholders to prioritize changes and
improvements effectively.
• Agile Retrospectives: Periodic reviews to assess the project’s progress,
identify challenges, and implement solutions for continuous improvement.

5. Post-Launch Support:

• Monitoring and Analytics: Implementing tools to monitor user behavior,

platform performance, and service provider activities post-launch. This data
helps in making data-driven decisions for continuous improvement.
• Maintenance and Updates: Regular maintenance and updates based on user
feedback and identified issues to keep the platform functional and relevant.
• Community Engagement: Building a community around the platform to
engage users and gather ongoing feedback for future development.

SOFTWARE REQUIREMENTS:

To develop the Helpify project, you will need various software

requirements across different categories including development tools,
programming languages, databases, and additional software services.
Here’s a comprehensive list of software requirements needed to build and maintain
the Helpify platform:

Development Environment:
 1. Integrated Development Environment (IDE):
• Visual Studio Code: A lightweight and powerful code editor with
support for various programming languages and frameworks.
• IntelliJ IDEA: For Java development if integrating additional Java-
based services or components.
• Cloudinary: For Image Hosting
• Mapbox: For location services  Version Control System:
• Git/Github: Distributed version control system to manage the source
code. Platforms like GitHub or GitLab are recommended for code
repository hosting and collaboration.
• Package Managers:
• npm (Node Package Manager): For managing JavaScript packages
and dependencies.

2. Programming Languages:

• JavaScript: Primarily for front-end development (React) and backend

development (Node.js).
• HTML/CSS: For front-end development to build the user interface.
• Node.js: For back-end development, especially when building APIs and
managing the server-side logic.
• MongoDB: NoSQL database queries and integration with Node.js.

3. Front-end Frameworks and Libraries:

• React.js: JavaScript library for building user interfaces. Useful for creating
interactive components and efficient UI management.
• Bootstrap: CSS frameworks for responsive web design to quickly style
components and layout.
• EJS technology: user profiles, service booking forms, and reviews
4. Back-end Technologies:

• Node.js: JavaScript runtime used for building the server-side of the

application.
• Express.js: Minimalist web framework for Node.js to handle routing,
middleware, and HTTP requests.
• MongoDB: NoSQL database used for storing and managing data. It
integrates well with Node.js.
• Mongoose: An ODM (Object Data Modeling) library for MongoDB

5. Databases:

• MongoDB: NoSQL database for storing structured and semistructured data.

Suitable for the Helpify platform due to its flexibility and scalability.
• MySQL: It connect with database to store data.

These software requirements are tailored to build a robust, scalable, and user-
friendly online service platform like Helpify. By choosing the right tools and
technologies, the development team can ensure efficient development processes,
secure deployments, and enhanced user experience.
 CONTRIBUTIONS

The Helpify project contributes significantly to various stakeholders, including

users, service providers, and the overall community. Here are the key contributions
of the Helpify project:

1. To Users:

• Convenience: Helpify provides a centralized platform where users can easily

find and book a wide range of services such as home repairs, painting, pet
care, and milk delivery. This eliminates the need to search for service
providers through multiple channels, saving time and effort.
• Accessibility: The platform makes services accessible from any location via
web and mobile apps, making it easier for users to access the services they
need without geographical constraints.
• Transparency: Users benefit from the transparency of service providers’
profiles, including ratings, reviews, and pricing. This allows users to make
informed decisions based on past experiences of other users, enhancing trust
and satisfaction.
• Flexibility: The ability to schedule services at preferred times, communicate
directly with service providers, and reschedule or modify bookings
according to convenience enhances user experience and flexibility.

2. To Service Providers:

• Market Exposure: Helpify gives service providers a platform to reach a

broader audience. They can showcase their skills, ratings, and services to
potential customers who might not have found them through traditional
channels.
• Increased Business Opportunities: By being listed on Helpify, providers can
receive booking requests, expand their client base, and improve their
revenue potential.
• Efficiency: The platform automates much of the administrative burden
associated with managing bookings, payments, and communication. This
allows service providers to focus more on delivering quality services rather
than handling logistics.
 • Control and Flexibility: Providers have control over their schedules,
enabling them to manage their work hours and availability effectively.

3. To the Business (Helpify Platform):

• Market Penetration: Helpify expands its market presence by addressing a
specific need for an organized, digital platform for service provision. This
can attract more users and service providers, leading to increased
profitability and growth.
• Data Insights: The platform collects valuable data on user preferences,
demand patterns, and service provider performance. This data is used to
refine services, improve customer experience, and drive future innovations.
• Scalability: Helpify can scale its services to different geographic regions,
tapping into new markets and increasing its user base, which can drive
further expansion and profitability.
 FUTURE REFERENCES

For the Helpify project, future references can focus on expanding its scope,
enhancing user experience, incorporating new technologies, and addressing
evolving market needs. Here are potential areas for future references that could
guide the development and evolution of the Helpify platform:

• Integration of Emerging Technologies:

o Artificial Intelligence (AI) and Machine Learning (ML) for improved
matchmaking between users and service providers. AI could be used
to personalize service recommendations, predict service demand, and
enhance customer support through chatbots.
o Internet of Things (IoT) integration for services like smart home
maintenance, providing automated alerts and remote management
capabilities.

• Improved Personalization:
o Use data analytics to offer tailored recommendations based on user
behavior, preferences, and past interactions. o Implementing a
dynamic user dashboard that provides realtime insights into bookings,
preferences, and communication with service providers. o Features
that enable collaboration among service providers, such as shared
projects or cross-service bundling (e.g., painting + plumbing). o
Expanding the range of services offered to include new categories
based on market demand, such as digital services (IT support, online
tutoring) or eco-friendly services (sustainable gardening, green home
maintenance).
 CONCLUSIONS

The Helpify project presents a significant advancement in the field of online

service platforms, addressing the growing demand for convenience, transparency,
and efficiency in the service industry. Based on its conceptual framework and
objectives.

The Helpify project exemplifies the power of digital transformation in addressing

real-world needs within the service industry. Its contributions to enhancing user
experience, empowering service providers, and fostering community engagement
make it a valuable addition to the gig economy. By addressing both the immediate
and long-term needs of its users and providers, Helpify positions itself as a
sustainable, scalable, and innovative solution in the service marketplace.

The project not only aims to disrupt traditional models but also contributes to a
more inclusive and efficient economy.
References

The following reference has been used to develop the project “Helpify- An
Online Service Provider Platform”

Web Sources:
Reference:
• www.google.com
• www.stackoverflow.com
• www.youtube.com
• www.medium.com
• www.developers.android.co