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Sandeepaws Cloud

Sandeep Addala is a dedicated Cloud Engineer with expertise in AWS services and experience in deploying contact centers, currently working at Virtusa consulting services. He has a B.Tech in Electronics and Communications Engineering and holds multiple AWS certifications. Sandeep seeks to leverage his skills in a challenging role to contribute to a forward-thinking company.

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naimisha jayavarapu
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2 views

Sandeepaws Cloud

Sandeep Addala is a dedicated Cloud Engineer with expertise in AWS services and experience in deploying contact centers, currently working at Virtusa consulting services. He has a B.Tech in Electronics and Communications Engineering and holds multiple AWS certifications. Sandeep seeks to leverage his skills in a challenging role to contribute to a forward-thinking company.

Uploaded by

naimisha jayavarapu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sandeep Addala

Cloud Engineer
• +91 8074288233• [email protected]• www.linkedin.com/in/sandeep-addala-465ab1a4

Summary
Dedicated Cloud Engineer with a strong foundation in AWS services and a track record of successfully
deploying and optimizing contact centers. Proven ability to lead teams, implement innovative solutions, and
drive continuous improvement. Seeking a challenging opportunity to leverage my skills and contribute to the
success of a forward-thinking company.
.
Education

University/
Course Institution Board Percentage of Marks

B.Tech Aditya College of Aditya University,


(Electronics and Engineering and Surampalem, Andhra July,2021 – 6.7
Communications Technology. Pradesh
Engineering)

Diploma Aditya State Board of April,2018 - 8.5


Polytechnic College. Technical Education
and Training. AP.

State Dr. K K R’s State Board of May,2015 - 8.8


Gowtham Institutions Secondary Education.

Work Experience
Virtusa consulting services August 2021 – Present

Project : UNUM
Role: Cloud Engineer May 2022 – Present

• Unum is an Insurance Domain Project. To make it customer- friendly, contact centers are
built using AWS Services which helps to create, apply, change, lookup details etc., from
anywhere by connecting to this contact centers while also efficiently addressing customer
inquiries/concerns through ServiceNow

• Collaborated with the team to understand business requirements and participated in all
phases of the development lifecycle, leading to a 25% reduction in project timeline.

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• Developed user-defined exceptions for robust request response handling and performe
unit testing using industry-standard frameworks.

• Spearheaded the creation of contact centers using AWS services such as AWS Connect,
Lambda and Dynamo DB.

• Implemented Cloud Watch to monitor and enhance performance targets, ensuring


optimal operational efficiency.

• Diagnosed and resolved issues within contact centers, driving continuous improvement
initiatives.

Projects

Insurance Management System March 2022– January2024


• Led a team to design, develop, and implement a web-based banking management system, resulting
increase in development efficiency compared to traditional approaches.

• I collaborate closely with developers, user experience designers, subject matter experts, and legal and
compliance teams to gain a comprehensive understanding of project requirements and ensure
• their alignment with the constraints of our insurance environment.

• Moreover, I have an active role in handling incidents logged in to ServiceNow for our customers,
demonstrating a swift and effective approach to resolving their issues.

• Provided support using AWS Services like Connect, Lambda, Lex, Athena, S3, DynamoDB, Cloud
Watch, SNS, Cloud Formation, EC2, IAM.

• I assume a supportive role within the Run team, conducting thorough testing of all contact centers and
identifying conflicts to contribute towards enhancing customer service delivery.

• Managed AWS infrastructure and optimized messaging with SQS and SNS.

• Develop Athena queries for the validation of data.

• I've diligently examined all contact flows and Lambda functions in Amazon Connect, meticulously
documenting any errors I encountered. Subsequently, I've successfully addressed and resolved all the
issues identified in the contact flows.

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Technical Skills

• Cloud Technologies: AWS Cloud Platform

• Build and Dependency Management Tools: Terraform, CI/CD Pipeline, Kubernetes, Jenkins

• Version Control Systems: Git, GitHub.

• Database Technologies: SQL, DynamoDB, Snowflake

• Operating Systems: Windows, Linux.

Mini Project
• Orchestrated the deployment of a static website using AWS Services such as S3.
• Hosted a dynamic website which effectively handles high server load spikes using AWS Services such
as AWS VPC, EC2, Application Load Balancer, Auto Scaling Group, DynamoDB, IAM.
• Automated ETL Data Pipeline and Data Analysis using S3, Glue, Athena, Lambda, QuickSight

Certifications & Achievements


• AWS Certified Solutions Architect Associate (SAA-C01)
• AWS Certified Cloud Practitioner (CLF–C01)
• AWS Certified Data Engineer Associate (DEA-C01)
• HashiCorp Certified Terraform Associate (HCTA0-003)

Personal Details
• Date of Birth: 06 September 1999.

• Hobbies: Music, Traveling, Dance, Personal Development Pursuits.

• Languages known: English, Telugu, Hindi.

Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. Place:

Kakinada

A.Sandeep

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