Scribd
Upload
72 views1 page

Fiat 500e HV Battery Degas Vent

FCA US LLC is notifying owners of certain 2013-2017 Fiat 500 BEV vehicles about a potential issue with the high voltage battery degas vent tape that may delaminate, leading to a malfunction indicator lamp and no-start condition. The company will repair this issue at no charge by replacing the degas vent tape with rubber plugs, which takes about one hour. Customers are encouraged to contact their dealer to schedule an appointment and may seek reimbursement for previous repairs related to this issue.

Uploaded by

Boris Kopetschek
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
72 views1 page

Fiat 500e HV Battery Degas Vent

FCA US LLC is notifying owners of certain 2013-2017 Fiat 500 BEV vehicles about a potential issue with the high voltage battery degas vent tape that may delaminate, leading to a malfunction indicator lamp and no-start condition. The company will repair this issue at no charge by replacing the degas vent tape with rubber plugs, which takes about one hour. Customers are encouraged to contact their dealer to schedule an appointment and may seek reimbursement for previous repairs related to this issue.

Uploaded by

Boris Kopetschek
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

HIGH VOLTAGE BATTERY DEGAS VENT

PLUGS
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION S93


This notice applies to your vehicle. (xxxxxxxxxxxxxxxxx)
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2013-2017 Model Year Fiat 500 BEV
vehicles equipped with a 83kw electric motor.

The problem is... The high voltage battery degas vent tape on your vehicle may delaminate. A delaminated degas vent
tape patch may cause a Malfunction Indicator Lamp (“MIL”) to come on during vehicle operation
and vehicle will experience a no-start condition.
What your dealer FCA will repair your vehicle free of charge. To do this, your dealer must replace the
will do… three battery degas vent tape patches with rubber degas vent plugs.
The work will take about 1 hour to complete. However, additional time may be necessary
depending on service schedules.
What you should Simply contact your FIAT Studio right away to schedule a service appointment. Ask the
do… dealer to hold the part for your vehicle or to order them before your appointment. Please
bring this letter with you to your dealer.

If you need help... Please contact the Fiat Customer Assistance Center at 1-888-242-6342.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC

You might also like