TESDA-OP-CO -01-F11

(Rev.No.00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. COURSE DESIGN

COURSE TITLE : EVENTS MANAGEMENT SERVICES

NOMINAL DURATION : 108 hours
QUALIFICATION : NC III
COURSE DESCRIPTION: This course is designed to enhance the
knowledge, skills, behavior and motivations
in EVENTS MANAGEMENT SERVICES
NC III in accordance with industry standards.
It covers the core competencies required for
the NC III level.
The EVENTS MANAGEMENT
SERVICES NC III Qualification consist of
competencies that a person must achieve to
coordinate events, functions and/or
conferences which may be held in conference
centers, hotels, motels, restaurants, clubs,
resorts and luxury liners. It includes
competencies on event planning such as
planning and developing an event proposal,
concept, and program, selecting a venue and
site, and updating event industry knowledge, as
well as competencies on on-site event
management such as providing onsite
management services, managing contractors
and updating knowledge on protocol.

TRAINEE ENTRY REQUIREMENTS :

Trainees or students who wish to enter this training should possess the following
requirements:

● Must have completed at least 10 yrs. basic education or an ALS certificate of

achievement with grade 10 equivalent holder.
● Can communicate in Basic English in both oral and written form.
● Physically and mentally fit
● With good moral character
● Can perform basic mathematical computation

This list does not include specific institutional requirements such as

educational attainment, appropriate work experience, and others that may be
required of the trainees by the school or training center delivering the TVET program

- PAGE | 1
 Course Structure
Basic Competencies Integrated with 21st Century Skills
No. of Hours: 40 hours

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Lead 1.1 1.1.1 Communicate 6 hours
workplace Leading information about
communication workplace workplace processes
communication 1.1.2 Lead workplace
discussions
1.1.3 Identify and
communicate issues
arising in the workplace
2. Lead small 2.1 2.1.1 Provide team 4 hours
teams Leading leadership.
small teams 2.1.2 Assign
responsibilities
2.1.3 Set performance
expectation for team
members
2.1.4 Supervise team
performance
3. Apply critical 3.1 3.1.1. Examine specific 4 hours
thinking and Applying critical workplace challenges
problem- thinking and 3.1.2. Analyze the causes
solving problem - of specific workplace
techniques in solving challenges
the workplace techniques in 3.1.3. Formulate
the workplace resolutions to specific
workplace challenges
3.1.4. Implement action
plans and communicate
results
4. Work in a 4.1 4.1.1. Develop an 3 hours
diverse Working in a individual’s cultural
environment diverse awareness and sensitivity
environment 4.1.2. Work effectively in
an environment that
acknowledges and values
cultural diversity
4.1.3. Identify common
issues in a multicultural
and diverse environment
5. Propose 5.1 5.1.1. Assess work 3 hours
methods of Proposing procedures, processes
applying methods of and systems in terms of
learning and applying innovative practices
- PAGE |2
innovation in learning 5.1.2. Generate practical
 the learning and action plans for improving
organization innovation in work procedures,
the processes
organization 5.1.3. Evaluate the
effectiveness of the
proposed action plans
6. Use 6.1 6.1.1. Use technical 8 hours
information Using information
systematically information 6.1.2. Apply information
systematically technology (IT)
6.1.3. Edit, format and
check information
7. Evaluate 7.1 7.1.1. Interpret 4 hours
occupational Evaluating Occupational Safety and
safety and occupational Health practices
health work safety and 7.1.2. Set OSH work
practices health work targets
practices 7.1.3. Evaluate
effectiveness of
Occupational Safety and
Health work instructions
8. Evaluate 8.1 8.1.1. Interpret 3 hours
environmental Evaluating environmental practices,
work practices environmental policies and procedures
work practices 8.1.2. Establish targets to
evaluate environmental
practices
8.1.3. Evaluate
effectiveness of
environmental practices
9. Facilitate 9.1 Facilitating 9.1.1. Develop and 5 hour
entrepreneuria entrepreneurial maintain micro-small- s
l skills for skills for micro- medium enterprise
micro-small- small-medium (MSMEs) skills in the
medium enterprises organization
enterprises (MSMEs) 9.1.2. Establish and
(MSMEs) maintain client-base/
market
9.1.3. Apply budgeting
and financial management
skills

- PAGE | 3
 Common Competencies
No. of Hours: 24 Hours

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Roster staff 1.1 1.1.1 Develop and 6 hours
Rostering implement staff rosters
staff 1.1.2 Maintain staff
records
2. Control and 2.1 2.1.1 Maintain stock 6 hours
order stock Controlling levels and records
and ordering 2.1.2 Process stock
stock orders
2.1.3 Minimize stock
losses
2.1.4 Follow-up orders
2.1.5 Organize and
administer stocks
3. Train small 3.1 3.1.1 Prepare for training 6 hours
groups Training 3.1.2 Deliver training
small groups 3.1.3 Provide
opportunities for practices
3.1.4 Review training
4. Establish and 4.1 4.1.1 Establish and 6 hour
conduct Establishing conduct business s
business and conducting relationships
relationships business 4.1.2 Conduct
relationships negotiations
4.1.3 Make formal
business agreements
4.1.4 Foster and maintain
business relationships

- PAGE | 4
 Core Competencies
No. of Hours: 64 Hours

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Plan and 1.1 Planning 1.1.1 Interpret event brief 8 hours
develop and developing 1.1.2 Develop proposal
event event proposal and bid details
proposal or or bid 1.1.3 Develop bid
bid materials
1.1.4 Submit or present
the bid or proposal on time
2. Develop 2.1 2.1.1 Identify overall 8 hours
an event Developing event objectives and
concept an event scope
concept 2.1.2 Establish event
concept, theme and format
3. Develop 3.1 Developing an 3.1.1 Identify conference 8 hours
an event event program objectives
program 3.1.2 Design event
program
3.1.3 Finalize program
details
4. Select 4.1 Selecting event 4.1.1 Analyze venue or 8 hours
event venue and site site requirements
venue and 4.1.2 Source event
site venues or sites
4.1.3 Confirm venue or
site arrangements
5. Develop 5.1 Developing and 5.1.1 Source and apply 8 hours
and update updating event information on the
event industry knowledge structure and operation of
industry the event industry
knowledge 5.1.2 Source and apply
information on the ethical
and legal issues for the
event industry
5.1.3 Source and apply
information on event
industry technology
5.1.4 Update event
industry knowledge
6. Provide 6.1 Providing on- 6.1.1 Prepare for on-site 8 hours
on-site site event management
event management 6.1.2 Oversee
manageme services meeting/event set-up
- PAGE | 5
 nt services 6.1.3 Monitor
meeting/event operation
6.1.4 Oversee
meeting/event breakdown
7. Manage 8.1 Managing 8.1.1 Identify event 8 hours
contractors contractors for operational requirements
for indoor indoor events 8.1.2 Source contractors
events 8.1.3 Monitor contractors
8. Develop 7.1 Developing and 7.1.1 Seek information 8 hours
and update updating on appropriate protocol
knowledge knowledge on procedures into work
on protocol protocol activities
7.1.2 Integrate
appropriate protocol
procedures into work
activities
7.1.3 Update knowledge
of protocol

LIST OF TOOLS, EQUIPMENT AND MATERIALS

Recommended list of tools, equipment and materials for the training of maximum
of 25 trainees for EVENTS MANAGEMENT SERVICES NC III are as follows:
TOOLS EQUIPMENT MATERIALS

QTY QTY QTY

5 units Computer with internet 1 set Telephone
connection directory

1 unit LCD projector

2 units Two-way radio

2 units Mobile phone

1 unit Telephone

1 unit Fax machine

1 unit Digital camera

1 unit Video camera

1 unit Microphone

1 unit Sound system

1 unit Megaphone

5 sets First aid kit

- PAGE | 6
*NOTE: Implementation of the training program can be facilitated through a
Memorandum of Agreement between the training provider and industry
partner/s regarding the use of facilities. This is in response to the high
cost of facilities and equipment. Air Conditioned vehicles can be hired on
a per trip basis subject to requirement.

TRAINING FACILITIES

Based on a class intake of 25 students/ trainees.

Space SIZE AREA TOTAL AREA

Requirement (in METER) (in SQ. METER) (in SQ. METER)

Student/ Trainee 1x1m 1 sq. m. 25 sq. m.

Working Space

Lecture/ Demo 8x5m 40 sq. m. 40 sq. m.

Room

Learning 3x5m 15sq. m. 15 sq. m.

Resource Center

Facilities/ 24 sq. m.
Equipment/
Circulation Area

Total Workshop Area: 104 sq. m.

TRAINER’S QUALIFICATIONS

EVENTS MANAGEMENT SERVICES NC III

● Must have completed a Trainer’s Training Methodology Course (TM III) or its
equivalent
● Must be physically and mentally fit
● Must have at least 3-5 years job/industry experience
● Must be a holder of Events Management Services NC Level III Certificate or
equivalent qualification
● Must be of good moral character
● With pleasing personality
● Must have attended relevant training and seminars

- PAGE | 7
MODULES OF INSTRUCTION

BASIC COMPETENCIES

EVENT MANAGEMENT NC III

- PAGE | 8
 BASIC COMPETENCY : COMMUNICATIONS
UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
MODULE TITLE : LEADING WORKPLACE COMMUNICATION
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to lead in the effective dissemination and
discussion of ideas, information, and issues in the
workplace. This includes preparation of written
communication materials.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Communicate information about workplace processes.
LO2. Lead workplace discussions.
LO3. Identify and communicate issues arising in the workplace.

LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Relevant - Method of The students/ ❖ Direct
communication communication trainees must be - Blended learning Observation
method is selected provided with the delivery ❖ Interview
based on - Communication following: ❖ Written Test
workplace skills -Online/ LMS /
procedures. 1. Simulated Google Workspace
- Communication workplace
2. Multiple tools environment -Virtual Meeting
operations Platforms (Google
involving several - Questioning 2. Meet/ Zoom)
topic areas are techniques Communication
communicated. tools -Face to face
- Organization
3. Questioning is requirements for 3. Variety of - Modular
applied to gain written and information
extra information. electronic -Lecture
communication
4. Relevant methods -Demonstration
sources of
information are - Effective verbal - Practical Exercises
identified in communication
accordance with methods 1.3. ● Discussion
workplace/ client Business writing ● Role Play
requirements. ● Brainstormin
- Workplace g
5. Information is etiquette
selected and
organized following - Organizing
enterprise information
procedures.
- Conveying

- PAGE | 9
6. Verbal and intended meaning
written reporting is - Participating in a
undertaken when variety of
required. workplace
discussions
7. Communication
and negotiation - Complying with
skills are applied organization
and maintained in requirements for
all relevant the use of written
situations and electronic
communication
methods

- Effective
business writing

- Effective
clarifying and
probing skills

- Effective
questioning
techniques
(clarifying and
probing)

- PAGE | 10
 LO2. LEAD WORKPLACE DISCUSSIONS

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Responses to - Method/ The students/ - Blended learning ❖ Direct
workplace issues techniques of trainees must be delivery Observation
are sought discussion provided with the ❖ Interview
following enterprise following: -Online/ LMS / ❖ Written Test
procedures - How to lead Google
discussion 1. Simulated Workspace
2. Response to workplace
workplace issues - How to solicit environment -Virtual Meeting
are provided response Platforms (Google
immediately. 2. Meet/ Zoom)
- Questioning Communication
3. Constructive techniques tools -Face to face
contributions are
made to workplace - Organization 3. Variety of - Modular
discussion on such requirements for information’s
issues as written and -Lecture
production, quality electronic
and safety. communication -Demonstration
methods
4. Goals/ - Practical
objectives and - Effective verbal Exercises
action plans communication
undertaken in the methods ● Discussion
workplace are ● Role Play
communicated - Workplace ● Brainstormi
promptly etiquette ng

- Organizing
information

- Conveying
intended meaning

- Participating in
variety of
workplace
discussions

- Complying with
organization
requirements for
the use of written
and electronic
communication
methods

- Effective clarifying
and probing skills

- PAGE | 11
 LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Issues and - Identify problems The students/ - Blended learning ❖ Direct
problems are and issues trainees must be delivery Observation
identified as they provided with the ❖ Interview
arise. - Organizing following: -Online/ LMS / ❖ Written Test
information on Google
2. Information problem and issues 1. Simulated Workspace
regarding problems workplace
and issues are - Relating problems environment -Virtual Meeting
organized and issues Platforms (Google
coherently to 2. Meet/ Zoom)
ensure clear and - Communication Communication
effective barriers affecting tools -Face to face
communication. workplace
discussions. 3. Variety of - Modular
3. Dialog is initiated information’s
with appropriate - Organizing -Lecture
personnel. information
-Demonstration
4. Communication - Conveying
problems and intended meaning - Practical
issues are Exercises
addressed as they - Participating in a
arise. variety of ● Discussion
workplace ● Role Play
5. Identify barriers discussions ● Brainstormi
in communication ng
to be addressed - Complying with
appropriately organization
requirements for
the use of written
and electronic
communication
methods

- Effective clarifying
and probing skills

- Negotiation and
communication
skills

- PAGE | 12
 BASIC COMPETENCY : TEAM WORK
UNIT OF COMPETENCY : LEAD SMALL TEAMS
MODULE TITLE : LEADING SMALL TEAMS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to lead a small team including setting and
maintaining team and individual performance standards.
NOMINAL DURATION : 4 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Provide team leadership.
LO2. Assign responsibilities.
LO3. Set performance expectations for team members.
LO4. Supervise team performance.

LO1. PROVIDE TEAM LEADERSHIP

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Work - Communication The students/ Blended Learning ❖ Direct
requirements are skills required for trainees must be Delivery Observation
identified and leading small team provided with the ❖ Interview
prescribed to following: Online/Learning ❖ Written Test
members. - Skills and Management
techniques in 1. Learning System/Google
2. Reasons for promoting team materials Workspace
instructions and building ● team
requirements are building Virtual Meeting
properly - Negotiating skills manual Platforms (Google
disseminated to ● catalogs Meet/Zoom)
team members. - Up to date ● brochures Modular
dissemination of Face to Face
2. Simulated
3. Team members' instructions and Classes
team
questions, requirements to
problems, members. ● Traditional/
concerns are lecture
recognized, - Art of listening ● Demonstra
discussed and and treating tion
dealt with individual team ● Case
accordingly. members concern studies

- PAGE | 13
 LO2. ASSIGN RESPONSIBILITIES.

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Responsibilities - Duties and The students/ Blended Learning ❖ Direct
are allocated responsibilities of trainees must be Delivery Observation
having regard to each team member provided with the ❖ Interview
the skills, following: Online/Learning ❖ Written Test
knowledge and - Skills in Management
aptitude required to identifying 1. Learning System/Google
undertake the individual materials Workspace
assigned task skills ,knowledge ● relevant legal
based on company and attitude as requirements Virtual Meeting
policies.. basis for allocating ● manuals Platforms (Google
responsibilities Meet/Zoom)
2. Duties are Modular
allocated having - Knowledge in Face to Face
regard to individual identifying each Classes
preference, team member
domestic and duties and ● Traditional/
personal responsibilities lecture
considerations, ● Demonstration
whenever possible.

LO3. SET PERFORMANCE EXPECTATION FOR TEAM MEMBERS

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Performance - Knowledge and The students/ Blended Learning ❖ Direct
expectations are skills in setting trainees must be Delivery Observation
established based individual provided with the ❖ Interview
on client needs performance following: Online/Learning ❖ Written Test
target/expectation Management
2. Performance 1. Performance System/Google
expectations are - Team members expectation Workspace
based on individual duties and worksheet
team member’s responsibilities Virtual Meeting
knowledge skills 2. Relevant legal Platforms (Google
and aptitude - Employee policies requirements Meet/Zoom)
and procedures Modular
3. Performance Face to Face
expectations are - Defining Classes
discussed and performance
disseminated to expectations ● Traditional/
individual team criteria lecture
members. ● Demonstra
tion
● Case
studies

- PAGE | 14
 LO4. SUPERVISE TEAM PERFORMANCE

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Performance is - Knowledge and The students/ Blended Learning ❖ Written
monitored based skills in monitoring trainees must be Delivery examination
on defined team member provided with the ❖ Direct
performance performance following: Online/Learning observation
criteria and/or Management ❖ Interview
assignment - Monitoring team 1.Performance System/Google
instruction operation to ensure expectation Workspace
. client needs and worksheet
satisfaction Virtual Meeting
2. Team members 2. Relevant legal Platforms (Google
are provided with - Methods of requirements Meet/Zoom)
feedback, positive monitoring Modular
support and advice performance Face to Face
on strategies to Classes
overcome any - Informal/formal
deficiencies based counseling skills ● Traditional/
on company lecture
practices ● Demonstra
tion
● Modular
3. Performance
issues which
cannot be rectified
or addressed within
the team are
referred to
appropriate
personnel
according to
employer policy
.

4. Team members
are kept informed
of any changes in
the priority
allocated to
assignments or
tasks which might
impact on
client/customer
needs and
satisfaction

5. Team operations
are monitored to
ensure that
employer/client
needs and
requirements are
met
- PAGE | 15
6. Follow-up
communication is
provided on all
issues affecting the
team

7. All relevant
documentation is
completed in
accordance with
company
procedures

UNIT OF COMPETENCY : APPLY CRITICAL THINKING AND PROBLEM-

SOLVING TECHNIQUES IN THE WORKPLACE
MODULE TITLE : APPLYING CRITICAL THINKING AND PROBLEM-
SOLVING TECHNIQUES IN THE WORKPLACE
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to solve problems in the workplace including the
application of problem solving techniques and to
determine and resolve the root cause/s of specific
problems in the workplace.
NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Examine specific workplace challenges
LO2. Analyze the causes of specific workplace challenges
LO3. Formulate resolutions to specific workplace challenges
LO4. Implement action plans and communicate results

LO1. EXAMINE SPECIFIC WORKPLACE CHALLENGES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Variances are - Competence ● Access to Blended Learning ❖ Direct
examined from includes a workplace Delivery Observation
normal operating thorough and ❖ Interview
parameters; and knowledge and resources Online/Learning ❖ Written Test
product quality. understanding of ● Manuals and Management
the process, policies System/Google
2. Extent, cause normal operating Workspace
and nature of the parameters, and
specific problem product quality to Virtual Meeting
are defined through recognize Platforms (Google
observation, nonstandard Meet/Zoom)
investigation and situations Modular
analytical Face to Face
techniques - Competence to Classes
include the ability

- PAGE | 16
3. Problems are to apply and ● Traditional/
clearly stated and explain, enough for lecture
specified. the identification of ● Demonstration
fundamental ● Case studies
causes of specific
workplace
challenges.

- Relevant
equipment and
operational
processes.

- Enterprise goals,
targets and
measures.

- Enterprise quality
OHS and
environmental
requirement

- Enterprise
information
systems and data
collation

- Industry codes
and standards.

- Using range of
analytical
techniques (e.g.,
planning, attention,
simultaneous and
successive
processing of
information) in
examining specific
challenges in the
workplace.

- Identifying extent
and causes of
specific challenges
in the workplace.

- PAGE | 17
 LO2. ANALYZE THE CAUSES OF SPECIFIC WORKPLACE CHALLENGES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Possible causes - Competence ● Access to Blended Learning ❖ Direct
of specific includes a workplace Delivery Observation
problems are thorough and ❖ Interview
identified based on knowledge and resources Online/Learning ❖ Written Test
experience and the understanding of ● Manuals and Management
use of problem the process, policies System/Google
solving tools / normal operating Workspace
analytical parameters, and
techniques. product quality to Virtual Meeting
recognize Platforms (Google
2. Possible cause nonstandard Meet/Zoom)
statements are situations Modular
developed based Face to Face
on findings - Competence to Classes
include the ability
3. Fundamental to apply and ● Traditional/
causes are explain, sufficient lecture
identified per for the identification ● Demonstration
results of of fundamental ● Case studies
investigation cause, determining
conducted. the corrective
action and
provision of
recommendations

- Relevant
equipment and
operational
processes

- Enterprise goals,
targets and
measures.

- Enterprise quality
OSH and
environmental
requirement

- Enterprise
information
systems and data
collation.

- Industry codes
and standards

- Using a range of
analytical
techniques (e.g.,
planning, attention,
- PAGE | 18
 simultaneous and
successive
processing of
information) in
examining specific
challenges in the
workplace.

- Identifying extent
and causes of
specific challenges
in the workplace

- Providing clear-
cut findings on the
nature of each
identified
workplace
challenges.

LO3. FORMULATE RESOLUTIONS TO SPECIFIC WORKPLACE CHALLENGES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. All possible - Competence to ● Access to Blended Learning ❖ Direct
options are include the ability workplace Delivery Observation
considered for to apply and and ❖ Interview
resolution of the explain, sufficient resources Online/Learning ❖ Written Test
problem. for the identification ● Manuals and Management
of fundamental policies System/Google
2. Strengths and cause, determining Workspace
weaknesses of the corrective
possible options action and Virtual Meeting
are considered provision of Platforms (Google
recommendations Meet/Zoom)
3. Corrective Modular
actions are - Relevant Face to Face
determined to equipment and Classes
resolve the operational
problem and processes ● Traditional/
possible future lecture
causes. - Enterprise goals, ● Demonstration
targets and ● Case studies
4. Action plans are measures
developed
identifying - Enterprise quality
measurable OSH and
objectives, environmental
resource needs requirement
and timelines in
accordance with - Principles of
safety and decision making
operating strategies and
procedures techniques
- PAGE | 19
 - Enterprise
information
systems and data
collation

- Industry codes
and standards

- Using range of
analytical
techniques (e.g.,
planning, attention,
simultaneous and
successive
processing of
information) in
examining specific
challenges in the
workplace

- Identifying extent
and causes of
specific challenges
in the workplace.

- Providing clear-
cut findings on the
nature of each
identified
workplace
challenges

- Devising,
communicating ,
implementing and
evaluating
strategies and
techniques in
addressing specific
workplace
challenges

LO4. IMPLEMENT ACTION PLANS AND COMMUNICATE RESULTS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Action plans are - Competence to ● Access to Blended Learning ❖ Direct
implemented and include the ability to workplace Delivery Observation
evaluated.. apply and explain, and ❖ Interview
sufficient for the resources Online/Learning ❖ Written Test
2. Results of plan identification of ● Manuals Management
implementation fundamental cause, and System/Google
and determining the policies Workspace

- PAGE | 20
recommendations corrective action and
are prepared. provision of Virtual Meeting
recommendations Platforms (Google
3. - Relevant equipment Meet/Zoom)
Recommendations and operational Modular
are presented to processes Face to Face
appropriate - Enterprise goals, Classes
personnel targets and measures
- Enterprise quality, ● Traditional/
4. OSH and lecture
Recommendations environmental ● Demonstration
are followed-up, if requirement ● Case studies
required.
- Principles of
decision making
strategies and
techniques
- Enterprise
information systems
and data collation
- Industry codes and
standards

- Using range of
analytical techniques
(e.g., planning,
attention,
simultaneous and
successive
processing of
information) in
examining specific
challenges in the
workplace.
- Identifying extent
and causes of
specific challenges in
the workplace.
- Providing clear-cut
findings on the nature
of each identified
workplace
challenges.
- Devising,
communicating,
implementing and
evaluating strategies
and techniques in
addressing specific
workplace
challenges.

- PAGE | 21
 UNIT OF COMPETENCY : WORK IN A DIVERSE ENVIRONMENT
MODULE TITLE : WORKING IN A DIVERSE ENVIRONMENT
MODULE DESCRIPTOR : This unit covers the outcomes required to work effectively
in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and
other differences.
NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Develop an individual’s cultural awareness and sensitivity
LO2. Work effectively in an environment that acknowledges and values cultural
diversity
LO3. Identify common issues in a multicultural and diverse environment

LO1. DEVELOP AN INDIVIDUAL’S CULTURAL AWARENESS AND SENSITIVITY

Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
1. Individual - Understanding cultural ● Access to Blended Learning ❖ Direct
differences with diversity in the workplace Delivery Observation
clients, customers workplace and ❖ Interview
and fellow workers resources Online/Learning ❖ Written Test
are recognized and - Norms of behavior for ● Manuals Management
respected in interacting and dialogue and System/Google
accordance with with specific groups (e. policies Workspace
enterprise policies g., Muslims and other
and core values. nonChristians, Virtual Meeting
nonCatholics, Platforms (Google
2. Differences are tribes/ethnic groups, Meet/Zoom)
responded to in a foreigners) Modular
sensitive and Face to Face
considerate - Different methods of Classes
manner verbal and nonverbal
communication in a ● Traditional/
3. Diversity is multicultural setting lecture
accommodated ● Demonstration
using appropriate - Applying cross cultural ● Case studies
verbal and communication skills
nonverbal (i.e. different business
communication customs, beliefs,
communication
strategies)

- Showing affective skills

– establishing rapport
and empathy,
understanding, etc

- Demonstrating
openness and flexibility
in communication

- PAGE | 22
 - Recognizing diverse
groups in the workplace
and community as
defined by divergent
culture, religion,
traditions and practices

LO2. WORK EFFECTIVELY IN AN ENVIRONMENT THAT ACKNOWLEDGES AND

VALUES CULTURAL DIVERSITY

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Knowledge, - Value of diversity in ● Access to Blended Learning ❖ Direct
skills and the economy and workplace Delivery Observation
experiences of society in terms of and ❖ Interview
others are Workforce resources Online/Learning ❖ Written Test
recognized and development ● Manuals Management
documented in and policies System/Google
relation to team - Importance of Workspace
objectives. inclusiveness in a
diverse environment Virtual Meeting
2. Fellow workers Platforms (Google
are encouraged to - Shared vision and Meet/Zoom)
utilize and share understanding of Modular
their specific and commitment to Face to Face
qualities, skills or team, departmental, Classes
backgrounds with and organizational
other team goals and objectives ● Traditional/
members and lecture
clients to enhance - Strategies for ● Demonstration
work outcomes. customer service ● Case studies
excellence
3. Relations with
customers and - Demonstrating
clients are cross-cultural
maintained to show communication skills
that diversity is and active listening
valued by the
business. - Recognizing
diverse groups in the
workplace and
community as
defined by divergent
culture, religion,
traditions and
practices

- Demonstrating
collaboration skills

- Exhibiting customer
service excellence

- PAGE | 23
 LO3. IDENTIFY COMMON ISSUES IN A MULTICULTURAL AND DIVERSE
ENVIRONMENT

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Diversity Related - Value, and ● Access to Blended Learning ❖ Direct
conflicts within the leverage of cultural workplace Delivery Observation
workplace are diversity and ❖ Interview
effectively resources Online/Learning ❖ Written Test
addressed and - Inclusivity and ● Manuals and Management
resolved. conflict resolution policies System/Google
Workspace
2. Discriminatory - Workplace
behaviors towards harassment Virtual Meeting
customers/stake Platforms (Google
holders are - Change Meet/Zoom)
minimized and management and Modular
addressed ways to overcome Face to Face
accordingly resistance to Classes
change
3. Change ● Traditional/
management - Advanced lecture
policies are in strategies for ● Demonstration
place within the customer service ● Case studies
organization. excellence
- Addressing
diversity-related
conflicts in the
workplace

- Eliminating
discriminatory
behavior towards
customers and
coworkers

- Utilizing change
management
policies in the
workplace

- PAGE | 24
 UNIT OF COMPETENCY :PROPOSE METHODS OF APPLYING LEARNING AND
INNOVATION IN THE ORGANIZATION
MODULE TITLE :PROPOSING METHODS OF APPLYING LEARNING AND
INNOVATION IN THE ORGANIZATION
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
assess general obstacles in the application of learning and innovation in the organization
and to propose practical methods of such in addressing organizational challenges.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Assess work procedures, processes and systems in terms of innovative
practices
LO2. Generate practical action plans for improving work procedures, processes
LO3. Evaluate the effectiveness of the proposed action plans

LO1. ASSESS WORK PROCEDURES, PROCESSES AND SYSTEMS IN TERMS OF

INNOVATIVE PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Reasons for - Seven habits of The following Blended Learning ❖ Direct
innovation are highly effective resources should Delivery Observation
incorporated to people. be provided: ❖ Interview
work procedures. ● Pens, papers Online/Learning ❖ Written Test
- Character and writing Management
2. Models of strengths that implements. System/Google
innovation are foster innovation ● Cartolina / Workspace
researched and learning Manila
(Christopher papers. Virtual Meeting
3. Gaps or barriers Peterson and Platforms (Google
to innovation in Martin Seligman, Meet/Zoom)
one’s work area 2004) Modular
are analyzed. Face to Face
- Five minds of the Classes
4. Staff who can future concepts
support and foster (Gardner, 2007). ● Traditional/
innovation in the lecture
work procedure are - Adaptation ● Demonstration
identified. concepts in ● Case studies
neuroscience
(Merzenich, 2013).

- Transtheoretical
model of behavior
change
(Prochaska,
DiClemente, &
Norcross, 1992).

- Demonstrating
collaboration and

- PAGE | 25
 networking skills

- Applying basic
research and
evaluation skills

- Generating
insights on how to
improve
organizational
procedures,
processes and
systems through
innovation.

LO2. GENERATE PRACTICAL ACTION PLANS FOR IMPROVING WORK

PROCEDURES, PROCESSES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Ideas for - Seven habits of The following Blended Learning ❖ Direct
innovative work highly effective resources should Delivery Observation
procedure to foster people. be provided: ❖ Interview
innovation using ● Pens, papers Online/Learning ❖ Written Test
individual and - Character and writing Management
group techniques strengths that implements. System/Google
are conceptualized foster innovation ● Cartolina/ Workspace
and learning Manila
2. Range of ideas (Christopher papers. Virtual Meeting
with other team Peterson and Platforms (Google
members and Martin Seligman, Meet/Zoom)
colleagues are 2004) Modular
evaluated and Face to Face
discussed - Five minds of the Classes
future concepts
3. Work (Gardner, 2007). ● Traditional/
procedures and lecture
processes subject - Adaptation ● Demonstration
to change are concepts in ● Case studies
selected based on neuroscience
workplace (Merzenich, 2013).
requirements
(feasible and - Transtheoretical
innovative). model of behavior
change
4. Practical action (Prochaska,
plans are proposed DiClemente, &
to facilitate simple Norcross, 1992).
changes in the
work procedures, - Assessing
processes and readiness for
systems. change on simple
work procedures,
5. Critical inquiry is processes and
applied and used systems
- PAGE | 26
to facilitate
discourse on - Generating
adjustments in the insights on how to
simple work improve
procedures, organizational
processes and procedures,
systems processes and
systems through
innovation

- Facilitating action
plans on how to
apply innovative
procedures in the
organization

LO3. EVALUATE THE EFFECTIVENESS OF THE PROPOSED ACTION PLANS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Work structure is - Five minds of the The following Blended Learning ❖ Direct
analyzed to identify future concepts resources should Delivery Observation
the impact of the (Gardner, 2007). be provided: ❖ Interview
new work ● Pens, papers Online/Learning ❖ Written test
procedures - Adaptation and writing Management
concepts in implements. System/Google
2. Co-workers/key neuroscience ● Cartolina/ Workspace
personnel is (Merzenich, 2013). Manila
consulted to know papers. Virtual Meeting
who will be - Transtheoretical Platforms (Google
involved with or model of behavior Meet/Zoom)
affected by the change Modular
work procedure (Prochaska, Face to Face
DiClemente, & Classes
3. Work instruction Norcross, 1992).
operational plan of ● Traditional/
the new work - Generating lecture
procedure is insights on how ● Demonstration
developed and to improve ● Case studies
evaluated. organizational
procedures,
4. Feedback and processes and
suggestions are systems through
recorded. innovation

5. Operational plan - Facilitating action

is updated. plans on how to
apply innovative
6. Results and procedures in the
impact on the organization.
developed work
instructions are - Communicating
reviewed results of the
evaluation of the
7. Results of the proposed and
- PAGE | 27
new work implemented
procedure are changes in the
evaluated workplace
procedures and
8. Adjustments are systems
recommended
based on results - Developing action
gathered plans for
continuous
improvement on
the basic systems,
processes and
procedures in the
organization

UNIT OF COMPETENCY : USE INFORMATION SYSTEMATICALLY

MODULE TITLE : USING INFORMATION SYSTEMATICALLY
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to use technical information systems, apply information technology (IT) systems
and edit, format & check information.
NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Use technical information
LO2. Apply information technology (IT)
LO3. Edit, format and check information

LO1. USE TECHNICAL INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Information are - Application in The following Blended Learning ❖ Direct
collated and collating resources should Delivery Observation
organized into a information be provided: ❖ Interview
suitable form for ● Computers Online/Learning ❖ Written test
reference and use - Procedures for ● Software and Management
inputting, IT system System/Google
2.Stored maintaining and Workspace
information are archiving
classified so that it information Virtual Meeting
can be quickly Platforms (Google
identified and - Guidance to Meet/Zoom)
retrieved when people who need Modular
needed to find and use Face to Face
information Classes
3. Guidance are
advised and - Organize ● Traditional/
offered to people information lecture

- PAGE | 28
who need to find ● Demonstration
and use - classify stored ● Case studies
information information for
identification and
retrieval

- Operate the
technical
information system
by using agreed
procedures

- Collating
information

- Operating
appropriate and
valid procedures
for inputting,
maintaining and
archiving
information

- Advising and
offering guidance
to people who
need to find and
use information

- Organizing
information into a
suitable form for
reference and use

- Classifying stored
information for
identification and
retrieval

- Operating the
technical
information system
by using agreed
procedures

LO2. APPLY INFORMATION TECHNOLOGY (IT)

- PAGE | 29
 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Technical - Attributes and The following Blended Learning ❖ Direct
information system limitations of resources should Delivery Observation
is operated using available software be provided: ❖ Interview
agreed procedures tools ● Computers Online/Learning ❖ Written Test
● Software and Management
2. Appropriate and - Procedures and IT system System/Google
valid procedures work instructions Workspace
are operated for for the use of IT
inputting, Virtual Meeting
maintaining and - Operational Platforms (Google
archiving requirements for IT Meet/Zoom)
information systems Modular
Face to Face
3. Software - Sources and flow Classes
required are paths of data
utilized to execute ● Traditional/
the project - Security systems lecture
activities and measures that ● Demonstration
can be used ● Case studies
4. Information and
data obtained are - Extract data and
handled, edited, format reports
formatted and
checked from a - Methods of
range of internal entering and
and external processing
sources information

5. Information are - WWW enabled

extracted, entered, applications
and processed to
produce the - . Identifying
outputs required by attributes and
customers limitations of
available software
6. Own skills and tools
understanding are
shared to help - Using procedures
others and work
instructions for the
7. Specified use of IT
security measures
are implemented to - Describing
protect the operational
confidentiality and requirements for IT
integrity of project systems
data held in IT
systems - Identifying
sources and flow
paths of data

- Determining
security systems

- PAGE | 30
 and measures that
can be used

- Extracting data
and format reports

- Describing
methods of
entering and
processing
information

- Using WWW
applications

LO3. EDIT, FORMAT AND CHECK INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Basic editing - Basic file handling The following Blended Learning ❖ Direct
techniques are techniques resources should Delivery Observation
used be provided: ❖ Interview
- Techniques in ● Computers Online/Learning
2. Accuracy of checking ● Software and Management
documents are documents IT system System/Google
checked Workspace
- Techniques in
3. Editing and editing and Virtual Meeting
formatting tools formatting Platforms (Google
and techniques are Meet/Zoom)
used for more - Proof reading
complex techniques Face to Face
documents Classes
- Using basic file
4. Proofreading handling ● Traditional/
techniques is used techniques is used lecture
to check that for the software ● Demonstration
documents look ● Case studies
professional - Using different
techniques in
checking
documents

- Applying editing
and formatting
techniques

- Applying proof
reading techniques

UNIT OF COMPETENCY :EVALUATE OCCUPATIONAL SAFETY AND HEALTH

- PAGE | 31
 WORK PRACTICES
MODULE TITLE :EVALUATING OCCUPATIONAL SAFETY AND HEALTH
WORK PRACTICES
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
interpret Occupational Safety and Health practices, set OSH work targets, and evaluate
effectiveness of Occupational Safety and Health work instructions

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Interpret Occupational Safety and Health practices
LO2. Set OSH work targets
LO3. Evaluate effectiveness of Occupational Safety and Health work instructions

LO1. INTERPRET OCCUPATIONAL SAFETY AND HEALTH PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. OSH work - OSH work The following Blended Learning ❖ Direct
practices issues practices issues resources should Delivery Observation
are identified be provided: ❖ Interview
relevant to work - OSH work ● Facilities, Online/Learning ❖ Written test
requirements standards materials, Management
tools and System/Google
2. OSH work - General OSH equipment Workspace
standards and principles and necessary for
procedures are legislations the activity Virtual Meeting
determined based Platforms (Google
on applicability to - Company/ Meet/Zoom)
nature of work workplace policies/ Modular
guidelines Face to Face
3. Gaps in work Classes
practices are - Standards and
identified related to safety ● Traditional/
relevant OSH work requirements of lecture
standards work process and ● Demonstration
procedures ● Case studies

- Communication
skills

- Interpersonal
skills

- Critical thinking
skills

- Observation skills

LO2. SET OSH WORK TARGETS

- PAGE | 32
 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.Relevant work - OSH work targets The following Blended Learning ❖ Direct
information are resources should Delivery Observation
gathered - OSH Indicators be provided: ❖ Interview
necessary to ● Facilities, Online/Learning ❖ Written test
determine OSH - OSH work materials, Management
work targets instructions tools and System/Google
equipment Workspace
2. OSH Indicators - Safety and health necessary for
based on gathered requirements of the activity Virtual Meeting
information are tasks Platforms (Google
agreed upon to Meet/Zoom)
measure - Workplace Modular
effectiveness of guidelines on Face to Face
workplace OSH providing feedback Classes
policies and on OSH and
procedures security concerns ● Traditional/
lecture
3. Agreed OSH - . OSH regulations ● Demonstration
indicators are Hazard control ● Case studies
endorsed for procedures
approval from
appropriate - OSH trainings
personnel relevant to work

4. OSH work - Communication

instructions are skills
received in
accordance with - Collaborating
workplace policies skills
and procedures
- Critical thinking
skills

- Observation skills

- PAGE | 33
 LO3. EVALUATE EFFECTIVENESS OF OCCUPATIONAL SAFETY AND HEALTH
WORK INSTRUCTIONS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. OSH Practices - OSH Practices The following Blended Learning ❖ Direct
are observed resources should Delivery Observation
based on - OSH metrics be provided: ❖ Interview
workplace ● Facilities, Online/Learning ❖ Written test
standards - OSH Evaluation materials, Management
Techniques tools and System/Google
2. Observed OSH equipment Workspace
practices are - OSH work necessary for
measured against standards the activity Virtual Meeting
approved OSH Platforms (Google
metrics - Critical thinking Meet/Zoom)
skills Modular
3.Findings Face to Face
regarding - Evaluating skills Classes
effectiveness are
assessed and gaps ● Traditional/
identified are lecture
implemented ● Demonstration
based on OSH ● Case studies
work standards

UNIT OF COMPETENCY: EVALUATE ENVIRONMENTAL WORK PRACTICES

MODULE TITLE : EVALUATING ENVIRONMENTAL WORK PRACTICES
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitude to
interpret environmental Issues, establish targets to evaluate environmental practices and
evaluate effectiveness of environmental practices
NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Interpret environmental practices, policies and procedures
LO2. Establish targets to evaluate environmental practices
LO3. Evaluate effectiveness of environmental practices

LO1. INTERPRET ENVIRONMENTAL PRACTICES, POLICIES AND PROCEDURES

- PAGE | 34
 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Environmental - Environmental The following Blended Learning ❖ Direct
work practices Issues resources should Delivery Observation
issues are be provided: ❖ Interview
identified relevant - Environmental ● Workplace/As Online/Learning ❖ Written Test
to work Work Procedures sessment Management
requirements location System/Google
- Environmental ● Legislation, Workspace
2. Environmental Laws policies,
Standards and procedures, Virtual Meeting
Procedures nature - Environmental protocols and Platforms (Google
of work are Hazardous and local Meet/Zoom)
determined based Non-Hazardous ordinances Modular
on Applicability to Materials relating to Face to Face
nature of work environmenta Classes
- Environmental l protection
3.Gaps in work required license, ● Case ● Traditional/
practices related to registration or studies/scena lecture
Environmental certification rios relating ● Demonstration
Standards and to ● Case studies
Procedures are - Analyzing environmenta
identified Environmental l protection
Issues and
Concerns

- Critical thinking

- Problem Solving

- Observation Skills

LO2. ESTABLISH TARGETS TO EVALUATE ENVIRONMENTAL PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Relevant - Environmental The following Blended Learning ❖ Direct
information are Indicators resources should Delivery Observation
gathered be provided: ❖ Interview
necessary to - Relevant ● Workplace/As Online/Learning ❖ Written test
determine Environment sessment Management
environmental work Personnel or location System/Google
targets expert ● Legislation, Workspace
policies,
2. Environmental - Relevant procedures, Virtual Meeting
Indicators based Environmental protocols and Platforms (Google
on gathered Trainings and local Meet/Zoom)
information are set Seminars ordinances Modular
to measure relating to Face to Face
environmental work - Investigative environmenta Classes
targets Skills l protection
● Case ● Traditional/
3. Indicators are - Critical thinking studies/scena lecture

- PAGE | 35
verified with rios relating ● Demonstration
appropriate - Problem Solving to ● Case studies
personnel environmenta
- Observation Skills l protection

LO3. EVALUATE EFFECTIVENESS OF ENVIRONMENTAL PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Work - Environmental The following Blended Learning ❖ Direct
environmental Practices resources should Delivery Observation
practices are be provided: ❖ Interview
recorded based on - Environmental ● Workplace/As Online/Learning ❖ Written test
workplace Standards and sessment Management
standards Procedures location System/Google
● Legislation, Workspace
2. Recorded work - Documentation policies,
environmental and Record procedures, Virtual Meeting
practices are Keeping Skills protocols and Platforms (Google
compared against local Meet/Zoom)
planned indicators - Critical thinking ordinances Modular
relating to Face to Face
3. Findings - Problem Solving environmenta Classes
regarding l protection
effectiveness are - Observation Skills ● Case ● Traditional/
assessed and gaps studies/scena lecture
identified are rios relating ● Demonstration
implemented to ● Case studies
based on environmenta
environment work l protection
standards and
procedures

4. Results of
environmental
assessment are
conveyed to
appropriate
personnel

UNIT OF COMPETENCY :FACILITATE ENTREPRENEURIAL SKILLS FOR MICRO -

SMALL - MEDIUM ENTERPRISES (MSMEs)

- PAGE | 36
 MODULE TITLE :FACILITATING ENTREPRENEURIAL SKILLS FOR MICRO -
SMALL - MEDIUM ENTERPRISES (MSMEs)
MODULE DESCRIPTOR : This unit covers the outcomes required to build, operate and
grow a micro/small-scale enterprise.

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO1. Develop and maintain micro-small-medium enterprise (MSMEs) skills in the
organization
LO2. Establish and maintain client-base/ market
LO3. Apply budgeting and financial management skills

LO1. DEVELOP AND MAINTAIN MICRO-SMALL-MEDIUM ENTERPRISE (MSMES)

SKILLS IN THE ORGANIZATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Appropriate - Business models The following Blended Learning ❖ Direct
business strategies and strategies resources should Delivery Observation
are determined and - Types and be provided: ❖ Interview
set for the categories of ● Simulated or Online/Learning ❖ Written Test
enterprise based businesses actual Management
on the current and - Business workplace System/Google
emerging business operation ● Tools, Workspace
environment. - Basic materials and
Bookkeeping supplies Virtual Meeting
2. Business - Business internal needed to Platforms (Google
operations are controls demonstrate Meet/Zoom)
monitored and - Basic quality the required Modular
controlled following control and tasks Face to Face
established assurance ● References Classes
procedures. concepts and manuals
- Government and ● Traditional/
3. Quality regulatory lecture
assurance processes ● Demonstration
measures are - Basic ● Case studies
implemented bookkeeping/
consistently. accounting skills
- Communication
4. Good relations skills
are maintained with - Building relations
staff/workers. with customer and
employees
5. Policies and - Building
procedures on competitive
occupational safety advantage of the
and health and enterprise
environmental
concerns are

LO2. ESTABLISH AND MAINTAIN CLIENT-BASE/ MARKET

- PAGE | 37
 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Good customer - Public relations The following Blended Learning ❖ Direct
relations are concepts resources should Delivery Observation
maintained. be provided: ❖ Interview
- Basic product ● Simulated or Online/Learning ❖ Written test
2. New customers promotion actual Management
and markets are strategies workplace System/Google
identified, explored ● Tools, Workspace
and reached out to - Basic market and materials and
feasibility studies supplies Virtual Meeting
3.Promotions/Incen needed to Platforms (Google
tives are offered to - Basic business demonstrate Meet/Zoom)
loyal customers ethics the required Modular
tasks Face to Face
4. Additional - Building customer ● References Classes
products and relations and manuals
services are ● Traditional/
evaluated and tried - Individual lecture
where feasible. marketing skills ● Demonstration
● Case studies
5. - Using basic
Promotional/adverti advertising
sing initiatives are (posters/
carried out where tarpaulins, flyers,
necessary and social media, etc.)
feasible

LO3. APPLY BUDGETING AND FINANCIAL MANAGEMENT SKILLS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Enterprise is - Cash flow The following Blended Learning ❖ Direct
built up and management resources Delivery Observation
sustained through should be ❖ Interview
judicious control of - Basic financial provided: Online/Learning ❖ Written test
cash flows. management ● Simulated Management
or actual System/Google
2. Profitability of - Basic financial workplace Workspace
enterprise is accounting ● Tools,
ensured though materials Virtual Meeting
appropriate internal - Business internal and Platforms (Google
controls. controls supplies Meet/Zoom)
needed to Modular
3. Unnecessary or - Setting business demonstrat Face to Face
lower-priority priorities and e the Classes
expenses and strategies required
purchases are - Interpreting basic tasks ● Traditional/
avoided. financial statements ● References lecture
- Preparing business and ● Demonstration
plans manuals ● Case studies

- PAGE | 38
MODULES OF INSTRUCTION

COMMON COMPETENCIES

EVENT MANAGEMENT NC III

- PAGE | 39
 UNIT OF COMPETENCY: ROSTER STAFF
MODULE TITLE : ROSTERING STAFF
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role
may be carried out by operational supervisors and
managers.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:
LO1. Develop and implement staff rosters
LO2. Maintain staff records

LO1. DEVELOP AND IMPLEMENT STAFF ROSTERS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Staff roster are - The role of The students/ Blended Learning ❖ Observation
developed in rosters and their trainees must be Delivery ❖ Interviews/q
accordance with importance in provided with the uestioning
company controlling staff following: Online/Learning ❖ Written test
agreements and costs Management
wage budgets. 1. System/Google
- Factors to be Workplace/asses Workspace
2. Operational considered when sment location
efficiency and developing rosters Virtual Meeting
customer service 2. Computer Platforms (Google
levels are - Formats for the Meet/Zoom)
maximized while presentation of 3. Printed Modular
wage costs are staff rosters and materials/handou Face to Face
minimized in roster details to be ts Classes
development. included
4. References ● Lecture
3. Duties are - Knowledge on the ● Group
combined where area of operation discussion
appropriate to for which the roster ● Case study
ensure effective is being developed.
use of staff.
- Organizing
4. The available information
skills base is
utilized - Preparing staff
appropriately to rosters
roster the most
effective mix of - Communicating
staff and to meet with colleagues
different about the
operational developed rosters
requirements.

5. Rosters are
presented in

- PAGE | 40
required formats to
ensure clarity of
information in
accordance with
company
standards.

6. Rosters are
communicated to
appropriate
colleagues within
designated
timelines.

LO2. MAINTAIN STAFF RECORDS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Time sheets and - Formats for the The students/ Blended Learning ❖ Observation
other presentation of trainees must be Delivery ❖ Interviews/q
documentation are staff rosters and provided with the uestioning
completed details to be following: Online/Learning ❖ Evaluation of
accurately and included Management reports
within designated 1. Writing System/Google submitted
timelines. - Knowledge on the materials Workspace
area of operation
2. Staff records are for which the roster 2. References Virtual Meeting
updated accurately is being developed. Platforms (Google
and maintained or 3. Handouts Meet/Zoom)
stored in - Organizing Modular
accordance with information 4. Face to Face
establishment Workplace/asses Classes
procedures. - Preparing staff sment location
rosters ● Lecture
5. Computer ● Simulation
● Group
6. Printed discussion
materials/handou
ts

- PAGE | 41
 UNIT OF COMPETENCY : CONTROL AND ORDER STOCK
MODULE TITLE : CONTROLLING AND ORDERING STOCK
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to control and order stock in a range
of hospitality establishments. This role is generally carried
out by supervisors and team leaders.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES

Upon completion of this module the students/trainees will be able to:
LO1. Maintain stock levels and records
LO2. Process stock orders
LO3. Minimize stock losses
LO4. Follow-up orders
LO5. Organize and administer stocks

LO1. MAINTAIN STOCK LEVELS AND RECORDS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Stock levels are - Stock recording The students/ Blended Learning ❖ Evaluation of
monitored and systems trainees must be Delivery reports
maintained provided with the submitted
according to - Securing stocks following: Online/Learning ❖ Written or
company Management oral
requirements. - Par stocks 1. System/Google questions
References/Hand Workspace ❖ Observation
2. Stock security is - Monitoring slow outs
monitored and moving items Virtual Meeting
systems are 2. Use of real Platforms (Google
adjusted as stock items Meet/Zoom)
required. Modular
3. Stock cards Face to Face
3. Stock reorder and records Classes
cycles are
monitored and 4. Opportunity to ● Lecture/disc
adjusted as deal or link with ussion
required. internal/external ● Role-play
suppliers ● Simulation
4. Colleagues are
informed of their 5. Computer with
individual appropriate
responsibilities in software, if any
regard to the
reordering of stock.

5. Records of stock
storage and
movement are
maintained in
accordance with
company

- PAGE | 42
procedures.

6. Stock
performance is
monitored and
fast/slow-selling
items are identified
and reported in
accordance with
company
procedures.

LO2. PROCESS STOCK ORDERS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Orders for stock -Ordering/re- The students/ Blended Learning ❖ Observation
are processed ordering stocks trainees must be Delivery ❖ Interviews/qu
accurately and in provided with the estioning
accordance with - Handling following: Online/Learning ❖ Written test
company incoming stocks Management
procedures 1. System/Google
- Maintaining stock References/hand Workspace
2. Stock levels are records outs
maintained and 2. Use of real Virtual Meeting
recorded ensuring stock items Platforms (Google
information is Meet/Zoom)
complete, correct 3. Stock cards Modular
and current. and records Face to Face
Classes
3. Incoming stock 4. Opportunity to
is checked against deal or link with ● Lecture-
purchase and internal/external discussion
supply agreements suppliers ● Role-play
and all necessary ● Simulation
details are 5. Computer with
recorded. appropriate
software, if any.

LO3. MINIMIZE STOCK LOSSES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Stock losses are - Recording stock The students/ Blended Learning ❖ Observation
identified and losses trainees must be Delivery ❖ Interviews/qu
recorded according provided with the estioning
to company - Reporting stock following: Online/Learning ❖ Written test
procedures. losses Management
1. References/ System/Google
2. Losses are - Preventing stock handouts Workspace
reported in losses/stock
accordance with control procedures 2. Use of real Virtual Meeting

- PAGE | 43
company stock items Platforms (Google
procedures. Meet/Zoom)
3. Computer Modular
3. Avoidable losses Face to Face
are identified and Classes
reasons behind
these losses are ● Lecture-
established. discussion
● Role-play
4. Solutions to loss ● Simulation
situations are
recommended and
related procedures
are implemented to
prevent future
avoidable losses.

LO4. FOLLOW UP ORDERS

8
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. The delivery - Monitoring The students/ Blended Learning ❖ Observation
process is deliveries trainees must be Delivery ❖ Interviews/qu
monitored to provided with the estioning
ensure agreed - Controlling following: Online/Learning ❖ Evaluation of
deadlines are met. shortages or out of Management reports
stock supplies 1. References/ System/Google submitted
2. Continuity of handouts Workspace ❖ Written test
supply is ensured - Allocating ❖ Review of
by liaising with deliveries and 2. Project or work Virtual Meeting workplace
colleagues and supplies activities Platforms (Google reports and
suppliers. Meet/Zoom) records
3. Use of real Modular related to
3. Routine supply stock items Face to Face stock control
problems are Classes prepared by
followed up or the
referred to the ● Lecture- candidate
appropriate person discussion
in accordance with ● Role-play
company policy. ● Simulation

4. Stock is
distributed to
agreed locations.

- PAGE | 44
 LO5. ORGANIZE AND ADMINISTER STOCKS
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Stocks are - Organizing stocks The students/ Blended Learning ❖ Interviews/qu
organized at trainees must be Delivery estioning
appropriate - Stock provided with the ❖ Evaluation of
intervals according taking/Inventory following: Online/Learning reports
to company policy systems Management submitted
and procedures. 1. References System/Google ❖ Review of
2. Stocktaking - Inventory reports 2. Handouts Workspace activities
responsibilities are 3. Project or work undertaken
allocated to staff. activities Virtual Meeting by the
3. Accurate stock 4. Access to Platforms (Google candidate
reports are stock rooms and Meet/Zoom)
produced within real stock items Modular
designated Face to Face
timelines. Classes

● Lecture-
discussion
● Role-play
● Simulation

- PAGE | 45
 UNIT OF COMPETENCY : TRAIN SMALL GROUPS
MODULE TITLE : TRAINING SMALL GROUPS
MODULE DESCRIPTOR : This module covers the requirements for planning,
delivering and reviewing training provided for the
purposes of developing competency on a one-to-one or
small group basis.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Prepare for trainings
LO2. Deliver training
LO3. Provide opportunities for practices
LO4. Review training

LO1. PREPARE FOR TRAININGS

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Specific training - Training needs The students/ Blended Learning ❖ Written/oral
needs are identified analysis trainees must be Delivery examination
and confirmed provided with the ❖ Observation
through - Designing training following: Online/Learning ❖ Written tests
consultation with and development Management
appropriate plans 1. References System/Google
personnel. Workspace
2. Handouts
2. Training Virtual Meeting
objectives are 3. Project or work Platforms (Google
matched to identify activities Meet/Zoom)
competency Modular
development 4. Access to Face to Face
needs. records, Classes
logbooks, reports
3. Training and other ● Lecture-
approaches are sources of discussion
planned and information about ● Role-play
documented. the operation ● Simulation
and/or the
personnel

- PAGE | 46
 LO2. DELIVER TRAINING
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Training is - Different The students/ Blended Learning ❖ Observation
conducted in a safe training delivery trainees must be Delivery ❖ Interviews/q
and accessible methods provided with the uestioning
environment. following: Online/Learning ❖ Written tests
- How to Management
2. Training delivery conduct 1. References System/Google
methods appropriate training Workspace
to the participant(s) programs 2. Handouts
needs, trainer Virtual Meeting
availability, location - Presentation 3. Access to Platforms (Google
and resources are skills and proper records, Meet/Zoom)
selected. use of logbooks, Modular
equipment reports, Face to Face
3. Strategies and organizational Classes
techniques which - Strategies and plans and other
facilitate the learning techniques sources of ● Lecture-
process are which facilitate information about discussion
employed. the learning the operation ● Role-
process and/or the play/group
4. Training objectives, personnel training
sequence of activities activities
and assessment 4. and
processes are OHP/Computer/L exercises
discussed with training CD ● Simulation
participant(s).
5. Audio visual
5. Systematic learning
approach to training is materials
undertaken to meet
specific needs of 6. Training
training participant(s). materials

LO3. PROVIDE OPPORTUNITIES FOR PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Practice - Importance of on The students/ Blended Learning ❖ Observation
opportunities are the job exposure. trainees must be Delivery ❖ Interviews/qu
provided to ensure provided with the estioning
that the participants - Simulations and following: Online/Learning ❖ Evaluation of
achieve the role plays Management reports
components of 1. References System/Google submitted
competency. Workspace ❖ Written tests
2. Handouts
2. Variety of Virtual Meeting
methods for 3. Project or work Platforms (Google
encouraging activities Meet/Zoom)
learning is Modular

- PAGE | 47
implemented to Face to Face
meet the individual Classes
needs of
participants. ● Lecture-
discussion
● Role-
play/simulat
ion
● Case
studies

LO4. REVIEW TRAINING

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Participants are - Importance of The students/ Blended Learning ❖ Observation
encouraged to self- evaluating trainees must be Delivery ❖ Interviews/q
evaluate programs provided with the uestioning
performance and following: Online/Learning ❖ Evaluation of
areas for - Methods of Management reports
improvement are evaluating 1. Training System/Google submitted
identified. programs materials Workspace ❖ Written tests
2. Participants’
readiness for - Performance 2. References Virtual Meeting
assessment is review and Platforms (Google
monitored and analysis 3. Handouts Meet/Zoom)
assistance is Modular
provided with the 4. Project or work Face to Face
collection of activities Classes
evidence for
satisfactory 5. Records, ● Lecture-
performance. logbooks, reports discussion
3. Training is and other ● Role-
evaluated against sources of play/simulati
objectives in the information about on
context of self- the training ● Case
assessment, studies
participant
feedback,
supervisor
comments and
measurements.
4. Training details
are recorded
according to
enterprise and
legislative
requirements.
5. Results of
evaluation are
utilized to guide
further training.

- PAGE | 48
 UNIT OF COMPETENCY : ESTABLISH AND CONDUCT BUSINESS
RELATIONSHIPS
MODULE TITLE : ESTABLISHING AND CONDUCTING BUSINESS
RELATIONSHIPS
MODULE DESCRIPTOR : This module deals with the skills and knowledge required
to manage business relationships with customers or
suppliers within a tourism or hospitality context. It focuses
on relationship building and negotiation skills.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Establish and conduct business relationships

LO2. Conduct negotiations
LO3. Make formal business agreements
LO4. Foster and maintain business relationships

LO1. ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Relationships are - Types of formal The students/ Blended Learning ❖ Observation
established in a agreements trainees must be Delivery ❖ Interviews/qu
manner that provided with the estioning
promotes goodwill - Establishing and following: Online/Learning ❖ Evaluation of
and trust between building business Management reports
the enterprise, its contacts 1.Writing System/Google submitted
customers and materials Workspace ❖ Written tests
suppliers. - Conducting
successful 2. Virtual Meeting
2. Trust and respect business References/Han Platforms (Google
are built in business negotiations douts Meet/Zoom)
relationships Modular
through use of - Communication 3. Relationship- Face to Face
effective skills and building and Classes
communication skills techniques negotiation
and techniques activities with a ● Lecture-
- Interpersonal range of discussion
3. Opportunities to skills individuals with ● Role-play
maintain regular whom the ● Simulation
contact with candidate has an
customers and actual or
suppliers are potential
identified and taken business
up. relationship.

- PAGE | 49
 LO2. CONDUCT NEGOTIATIONS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Negotiations are - Professional The students/ Blended Learning ❖ Observation
conducted in a business trainees must be Delivery ❖ Interviews/q
business-like and negotiations provided with the uestioning
professional procedures following: Online/Learning ❖ Evaluation of
manner within the Management reports
relevant cultural - Effective 1.Writing System/Google submitted
context. negotiating skills materials Workspace
and techniques
2. Negotiations are 2. Virtual Meeting
conducted in the - Presenting a Handouts/brochu Platforms (Google
context of the proposal/Business res Meet/Zoom)
current enterprise proposal Modular
marketing focus. presentation skills 3. Sales Face to Face
kit/portfolios Classes
3. Benefits for all
parties in the 4. ● Lecture-
negotiation are OHP/computer/L discussion
maximized through CD ● Role-play
use of established ● Simulation
techniques and in 5. Relationship-
the context of building and
establishing long negotiation
term relationships. activities with a
range of
4. Feedback and individuals with
input from whom the
colleagues are candidate has an
incorporated into actual or
the negotiation. potential
business
5. The results of relationship.
negotiations are
communicated to
appropriate
colleagues and
stakeholders within
the appropriate
timeframes.
.

- PAGE | 50
 LO3. MAKE FORMAL BUSINESS AGREEMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Agreements are - Importance The students/ Blended Learning Delivery ❖ Obser
confirmed in writing of trainees must be vation
using formal contracts contracts/MO provided with the Online/Learning ❖ Intervi
and in accordance to A following: Management ews/q
enterprise requirements. System/Google uestio
- Preparing 1.Writing Workspace ning
2. Appropriate approvals contracts/MO materials ❖ Evalu
for all aspects of formal A Virtual Meeting Platforms ation
agreements are 2. (Google Meet/Zoom) of
checked and obtained in - Legal issues References/Hand Modular report
accordance with in preparing outs Face to Face Classes s
enterprise procedures. contracts submi
3. Sample ● Lecture-discussion tted
3. The need for agreements and ● Role-play ❖ Writte
specialist advice in the contracts ● Simulation n
development of Computer ● Case study/written tests
contracts is identified exercises
and sought where
appropriate.

LO4. FOSTER AND MAINTAIN BUSINESS RELATIONSHIPS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Information needed - Legal issues in The students/ Blended Learning ❖ Observation
to maintain sound the performance trainees must be Delivery ❖ Interview/qu
business relationships of obligations in provided with the estioning
are pro-actively the contract following: Online/Learning ❖ Evaluation of
sought, reviewed and Management reports
acted upon. - Building and 1. Writing System/Google submitted
maintaining materials Workspace ❖ Written tests
2. Agreements are relationships
honored within the 2. References Virtual Meeting
scope of individual Platforms (Google
responsibility. 3. Handouts Meet/Zoom)
Modular
3. Adjustments to 4. Sample Face to Face
agreements are made agreements and Classes
in consultation with contracts
the customer/supplier ● Lecture-
and information is discussion
shared with ● Role-play
appropriate ● Simulation
colleagues. ● Case study

4. Relationships are
nurtured through
regular contact.

- PAGE | 51
MODULES OF INSTRUCTION

CORE COMPETENCIES

EVENT MANAGEMENT NC III

- PAGE | 52
 UNIT OF COMPETENCY : PLAN AND DEVELOP EVENT PROPOSAL OR BID
MODULE TITLE : PLANNING AND DEVELOPING EVENT PROPOSAL
OR BID
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to plan and develop proposals
and bids for the staging of meetings and events.
Depending on the context, this role could be performed
by a wide range of individuals including event managers,
local or regional tourism managers, venue managers and
marketing managers.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES :

Upon completion of this module the students/trainees will be able to
LO1. Interpret event brief
LO2. Develop proposal and bid details
LO3. Develop bid materials
LO4. Submit or present the bid or proposal on time

LO1. INTERPRET EVENT BRIEF

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. The contents of - The 9 The Blended Learning ❖ Project to bid
the event brief are proposal/bidding students/trainees Delivery for a meeting
accurately process for a must be provided or event
interpreted and the specific with the Online/Learning being staged
company’s capacity meeting/event, following: Management within a
to meet stated including effective System/Google college or
requirements is assessment of the Equipment: Workspace local
assessed. event brief, community
coordination of all ● Software for Virtual Meeting ❖ Case studies
2. Action required details and presentation Platforms (Google to assess
for the resources to meet skills Meet/Zoom) knowledge
development of the the bid ● LCD Projector Modular of the
proposal or bid is (Optional) Face to Face components
identified and - Requirements ● Overhead Classes required for
planned. and professional Projector inclusion in
presentation of bid ● Computer ● Discussion different
3. Liaison with materials and ● Lecture types of bids
● Printer
customers is documents ● Simulation ❖ Review of
undertaken to Tools and portfolios of
clarify requirements - Typical Accessories: evidence
when appropriate. bid/proposal and third
requirements and party
formats.
● Software for workplace
presentation
reports of
skills
- Industry practices on-the-job
relevant to event
- PAGE | 53
 management Supplies and
Materials
- Organizational
skills in terms of ● Sample
event planning Proposal
● Sample
- Communication brochure and
skills to be able to other
present proposal or pertinent
bid document
relating to
proposal
writing

Learning
Materials

● Book relating
to business
proposal
writing.

LO2. DEVELOP PROPOSAL AND BID DETAILS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Details for - The 10 The Blended Learning ❖ Project to
inclusion in the proposal/bidding students/trainees Delivery bid for a
proposal/bid are process for a must be provided meeting or
developed after specific with the Online/Learning event being
consultation with meeting/event, following: Management staged
suppliers and other including effective System/Google within a
relevant agencies. assessment of the Equipment: Workspace college or
event brief, local
2. Options to meet coordination of all ● Software for Virtual Meeting community
and where possible details and presentation Platforms (Google ❖ Case
exceed the resources to meet skills Meet/Zoom) studies to
expectations of the the bid ● LCD Projector Modular assess
customer are (Optional) Face to Face knowledge
developed - Requirements ● Overhead Classes of the
including and professional Projector components
integration of presentation of bid ● Computer ● Discussion required for
current and materials and ● Lecture inclusion in
● Printer
emerging documents ● Simulation different
technology. Tools and types of bids
- Typical ❖ Review of
Accessories:
3. Possible bid/proposal portfolios of
competitors are requirements and evidence
evaluated and formats.
● Software for and third
presentation
strategies to party
skills
address workplace
competitive issues reports of
Supplies and
are developed. on-the-job
Materials

- PAGE | 54
 ● Sample
Proposal
● Sample
brochure and
other
pertinent
document
relating to
proposal
writing

Learning
Materials

● Book relating
to business
proposal
writing.

LO3. DEVELOP BID MATERIALS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Bid materials are - The 11 The Blended Learning ❖ Project to bid
prepared within the proposal/bidding students/trainees Delivery for a meeting
designated process for a must be provided or event
timelines in specific with the Online/Learning being staged
accordance with meeting/event, following: Management within a
the requirements of including effective System/Google college or
the brief. assessment of the Equipment: Workspace local
event brief, community
2. Materials are coordination of all ● Software for Virtual Meeting ❖ Case studies
presented in a details and presentation Platforms (Google to assess
format that resources to meet skills Meet/Zoom) knowledge of
maximizes the use the bid ● LCD Projector Modular the
of presentation and (Optional) Face to Face components
promotional - Requirements ● Overhead Classes required for
techniques. and professional Projector inclusion in
presentation of bid ● Computer ● Discussion different
materials and ● Printer ● Lecture types of bids
documents ● Simulation ❖ Review of
portfolios of
Tools and
- Typical Accessories: evidence
bid/proposal and third
requirements and party
formats.
● Software for workplace
presentation
reports of
skills
- Industry practices on-the-job
relevant to event
Supplies and
management
Materials
- Organizational
● Sample
- PAGE | 55
 skills in terms of Proposal
event planning ● Sample
brochure and
other
pertinent
document
relating to
proposal
writing

Learning
Materials

● Book relating
to business
proposal
writing.

LO4. SUBMIT OR PRESENT THE BID OR PROPOSAL ON TIME

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. The proposal/bid - The 12 The Blended Learning ❖ Project to bid
is delivered within proposal/bidding students/trainees Delivery for a meeting
the prescribed time process for a must be provided or event
line. specific with the Online/Learning being staged
meeting/event, following: Management within a
2. Proposal/ bid including effective System/Google college or
presentation is assessment of the Equipment: Workspace local
conducted with event brief, community
maximum coordination of all ● Software for Virtual Meeting ❖ Case studies
visual/retention details and presentation Platforms (Google to assess
impact. resources to meet skills Meet/Zoom) knowledge of
the bid ● LCD Projector Modular the
(Optional) Face to Face components
- Requirements ● Overhead Classes required for
and professional Projector inclusion in
presentation of bid ● Computer ● Discussion different
materials and ● Lecture types of bids
● Printer
documents ● Simulation ❖ Review of
Tools and portfolios of
- Typical Accessories: evidence and
bid/proposal third party
requirements and workplace
formats.
● Software for reports of on-
presentation
the-job
skills
- Industry practices
relevant to event
Supplies and
management
Materials
- Organizational
skills in terms of ● Sample
event planning Proposal
● Sample
- PAGE | 56
 - Communication brochure and
skills to be able to other
present proposal or pertinent
bid document
relating to
proposal
writing

Learning
Materials

● Book relating
to business
proposal
writing.

UNIT OF COMPETENCY : DEVELOP AN EVENT CONCEPT

MODULE TITLE : DEVELOPING AN EVENT CONCEPT
MODULE DESCRIPTOR : This module describes the knowledge, skills, behavior
and motivations required to develop the overall concept,
theme and format for a major event comprising multiple
components. An event manager would generally
undertake this process at the commencement of the
event management cycle in consultation with the
stakeholders. Sometimes the concept development
phase is undertaken as part of the bidding process.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Identify overall event objectives and scope
LO2. Establish event concept, theme and format

LO1. IDENTIFY OVERALL EVENT OBJECTIVES AND SCOPE

Assessment Contents Conditions/ Methodologi Assessment

Criteria Resources es Methods
1. The key - Developing 13 The Blended ❖ Evaluation of
objectives of the concept and format students/trainees Learning concept,
event are that reflects event must be provided Delivery theme and
identified, clarified objectives with the following: format
and agreed with Online/Learning through a
the stakeholder. - Developing a Equipment: Management candidate
concept that is System/Google presentation
2. Key operationally ● Software for Workspace or “bid” for

- PAGE | 57
information is practical and which presentation an event
analyzed and results in the skills Virtual Meeting ❖ Oral or
stakeholders are achievement of ● LCD Projector Platforms written
consulted to objectives (Optional) (Google questions to
determine the ● Overhead Meet/Zoom) assess
broad scope of - Typical formats Projector Modular knowledge of
the event for different styles ● Computer Face to Face the range of
including of events ● Printer Classes key market
indicators for: factors and
- Creative options Tools and ● Discussio management
- size and to be considered Accessories: n issues to be
numbers when developing ● Lecture considered in
of an event concept ● Simulatio the concept
● Software for
guests/del presentation n development
egates - Key stakeholders skills phase
- audience/ for different types ❖ Review of
participant of event Supplies and portfolios of
needs Materials evidence and
- location - Internal and third party
(s) external factors to workplace
- duration be considered
● Sample reports of on-
Proposal
- financial when developing the-job
investmen an event concept ● Sample performance
t and brochure and by the
other - Key management other pertinent candidate.
resource issues that impact document
issues. on development of relating to
an event concept proposal writing
3. Internal and
external factors Learning Materials
are analyzed
which may impact ● Book relating to
on the event. business
proposal writing.

LO2. ESTABLISH EVENT CONCEPT, THEME AND FORMAT

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. An overall - Typical formats 14 The Blended Learning ❖ Evaluation of
event concept, for different styles students/trainees Delivery concept,
theme and format of events must be provided theme and
are developed with the Online/Learning format
which reflect key - Creative options following: Management through a
objectives and to be considered System/Google candidate
meet the needs of when developing Equipment: Workspace presentation
the potential an event concept or “bid” for an
audience. ● Software for Virtual Meeting event
- Key stakeholders presentation Platforms (Google ❖ Oral or
2. Creative for different types skills Meet/Zoom) written
elements are of event Modular questions to

- PAGE | 58
incorporated into ● LCD Projector Face to Face assess
the event concept - Technical and (Optional) Classes knowledge of
and theme. staging options for ● Overhead the range of
different types of Projector ● Discussion key market
3. Operational events. ● Computer ● Lecture factors and
practicality and ● Printer ● Simulation management
cohesiveness of - Use of office issues to be
the concept, theme electronic Tools and considered in
and format are equipment Accessories: the concept
verified through development
consultation and - Research skills to phase
● Software for
analysis. seek information presentation ❖ Review of
associated with the skills portfolios of
4. A summary of event concepts evidence and
key logistical and ideas Supplies and third party
requirements is workplace
Materials
developed based - Communication reports of on-
on the overall skills to be able to the-job
concept, theme present proposed
● Sample performance
Proposal
and format. concept by the
● Sample candidate.
5. Accurate and brochure and
complete other
information on the pertinent
concept, theme document
and format is relating to
provided to all proposal
relevant writing
stakeholders to
facilitate timely and Learning
effective planning Materials
and
implementation. ● Book relating
to business
6. Approval from proposal
relevant writing.
stakeholders is
obtained prior to
implementation.

- PAGE | 59
 UNIT OF COMPETENCY : DEVELOP EVENT PROGRAM
MODULE TITLE : DEVELOPING EVENT PROGRAM
MODULE DESCRIPTOR : This module deals with the knowledge,
skills, behavior and motivations required to
design an event program. Event managers,
either internal or external to the sponsoring
organization, would generally undertake this role.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Identify conference objectives
LO2. Design event program
LO3. Finalize program details

LO1. IDENTIFY CONFERENCE OBJECTIVES

Assessment Contents Conditions/ Methodologies Assessment
Criteria Resources Methods
1. Overall context - Conference session 15 The Blended Learning ❖ Project to
and scope of the formats students/train Delivery develop a
conference are ees must be program for
identified. - Provided a range of provided with Online/Learning a conference
options for conference the following: Management ❖ Questioning
2. Specific staging and venue set System/Google to assess
conference ups Equipment: Workspace knowledge of
objectives are programming
developed and - Could identify the ● Software Virtual Meeting for different
agreed with in needs of different for Platforms (Google types of
consultation with market segments in presentati Meet/Zoom) conferences
colleagues and/or relation to conference on skills Modular ❖ Review of
guests. activities (eg. ● LCD Face to Face portfolios of
Corporate, Projector Classes evidence and
associations, (Optional) third party
government). ● Overhead ● Discussion workplace
Projector ● Lecture reports of on-
- Detailed knowledge ● Computer ● Simulation the-job
of the range of options ● Case study performance
● Printer
available to by the
conference organizers Tools and candidate.
in terms of venues,
Accessories:
staging, formats and
pre/post tour
components.
● Software
for
presentati
- Use electronic
on skills
equipment
Supplies and
Materials

- PAGE | 60
 ● Sample
Proposal
● Sample
brochure
and other
pertinent
document
relating to
proposal
writing

Learning
Materials

● Book
relating to
business
proposal
writing.

LO2. DESIGN EVENT PROGRAM

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Dates and time - Designing a 16 The Blended Learning ❖ Project to
are set to meet practical students/trainees Delivery develop a
agreed conference must be provided program for
objectives. program to meet with the Online/Learning a conference
overall objectives following: Management ❖ Questioning
2. A theme is and the needs of System/Google to assess
developed to the target audience Equipment: Workspace knowledge
complement event within budget of
objectives. guidelines ● Software for Virtual Meeting programmin
presentation Platforms (Google g for
3. Overall event - Organizational skills Meet/Zoom) different
format is skills in terms of ● LCD Projector Modular types of
developed within event planning (Optional) Face to Face conferences
known budget, ● Overhead Classes ❖ Review of
venue and staging - Use of technology Projector portfolios of
constraints. and equipment for ● Computer ● Discussion evidence
coordination of ● Printer ● Lecture and third
4. Relevant events and ● Simulation party
components for the programs ● Case study workplace
Tools and
program are Accessories: reports of
identified, designed - Communication on-the-job
and integrated. skills to clarify performance
5. Use of information on
● Software for by the
presentation
appropriate procedures and candidate.
skills
technological systems to the host
options are organization
Supplies and
identified and
Materials
integrated in
program
● Sample
- PAGE | 61
development. Proposal
● Sample
6. A business brochure and
program based on other
principles of adult pertinent
learning is document
developed to relating to
incorporate an proposal
appropriate range writing
of activities.
Learning
Materials

● Book relating
to business
proposal
writing.

LO3. FINALIZE PROGRAM DETAILS

Assessment Contents Conditions/ Methodo Assessment

Criteria Resources logies Methods
1. Proposed - Conference session 17 The Blended ❖ Project to
event program is formats students/trainees Learning develop a
presented to the - Provided a range of must be provided Delivery program for
appropriate options for conference with the following: a conference
people within the staging and venue set Online/Learni ❖ Questioning
required time ups Equipment: ng to assess
frame. - Detailed knowledge Management knowledge of
of the range of options ● Software for System/Goo programming
2. Approval of available to presentation gle for different
program details is conference organizers skills Workspace types of
obtained in in terms of venues, ● LCD Projector conferences
accordance with staging, formats and (Optional) Virtual ❖ Review of
agreed procedures. pre/post tour ● Overhead Meeting portfolios of
components. Projector Platforms evidence and
3. Appropriate ● Computer (Google third party
actions are initiated - Use electronic Meet/Zoom) workplace
● Printer
in relation to the equipment Modular reports of on-
dissemination and - Organizational skills Tools and Face to Face the-job
publication of event in terms of event Accessories: Classes performance
program. planning by the
- Use of technology ● Discu candidate.
and equipment for
● Software for ssion
presentation
coordination of events ● Lectu
skills
and programs re
● Simul
Learning Materials
- Communication skills ation
to clarify information ● Case
on procedures and ● Book relating to study
systems to the host business
organization proposal writing.

- PAGE | 62
 UNIT OF COMPETENCY : SELECT EVENT VENUE AND SITE
UNIT OF COMPETENCY : SELECTING EVENT VENUE AND SITE
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to undertake the venue/site
selection process for a major event comprising multiple
components. It requires the application of significant
analytical and research skills to complete the process of
matching an event to a particular site or venue.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for
trainees or students wishing to enter into
training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to
LO1. Analyze venue or site requirements
LO2. Source event venues or sites
LO3. Confirm venue or site arrangements
LO1. ANALYZE VENUE OR SITE REQUIREMENTS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Event specific - Research and 18 The Blended Learning ❖ Evaluation of
venue or site select an students/trainees Delivery the suitability
requirements are appropriate venue must be provided of a venue or
analyzed based or site for a with the Online/Learning site selected
on detailed nominated event following: Management by the
review of all comprising multiple System/Google candidate
aspects of the components Equipment: Workspace through
proposed event, attendance
including multiple - Interpreted the ● Software for Virtual Meeting at the event
components. range of presentation Platforms (Google ❖ Case studies
information used in skills Meet/Zoom) to assess
2. Accurate and the venue and site ● LCD Projector Modular ability to
complete venue or selection process (Optional) Face to Face source and
site specification ● Overhead Classes select
are developed to - Different venue Projector venues and
facilitate the and site options ● Computer ● Discussion sites for
research process. within the local ● Lecture different
● Printer
area. ● Simulation types of
3. Need of all stake Tools and ● Case study events
holders, including - The different Accessories: ❖ Review of
those with styles of venues documentati
disabilities are and sites, services on and
integrated into offered and their
● Software for specification
presentation
venue or site suitability for s prepared
skills
specifications. particular event by the
types candidate
Supplies and
❖ Review of
Materials
portfolios of
evidence and

- PAGE | 63
 ● Sample third party
Proposal workplace
● Sample reports of on-
brochure and the-job
other performance
pertinent by the
document candidate.
relating to
proposal
writing

Learning
Materials

● Book relating
to business
proposal
writing.

LO2. SOURCE EVENT VENUES OR SITES

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Potential - Research and 19 The Blended Learning ❖ Evaluation of
venues or sites select an students/trainees Delivery the suitability
are researched appropriate venue must be provided of a venue or
using appropriate or site for a with the Online/Learning site selected
information nominated event following: Management by the
sources and comprising multiple System/Google candidate
research components Equipment: Workspace through
methods. attendance
- Interpreted the ● Software for Virtual Meeting at the event
2. Suitability of range of presentation Platforms (Google ❖ Case studies
venues or sites is information used in skills Meet/Zoom) to assess
assessed based on the venue and site ● LCD Projector Modular ability to
comparison of selection process (Optional) Face to Face source and
services offered ● Overhead Classes select
with specifications. - Different venue Projector venues and
and site options ● Computer ● Discussion sites for
3. Need for and the within the local ● Lecture different
● Printer
nature of area. ● Simulation types of
contingency Supplies and ● Case study events
planning required ❖ Review of
Materials
by specific venues documentati
or sites are on and
assessed.
● Sample specification
Proposal
s prepared
4. Venue or site ● Sample by the
capacity to deliver brochure and candidate
quality outcomes in other ❖ Review of
relation to pertinent portfolios of
customer service, document evidence and
cooperative relating to third party
proposal
- PAGE | 64
management, and writing workplace
past experience is reports of on-
assessed. Learning the-job
Materials performance
5. Negotiation and by the
liaising with ● Book relating candidate.
personnel from to business
potential venues or proposal
sites are writing.
undertaken to
ensure all event
requirements can
be met and to
address potential
problem areas.

6. Need for
tentative bookings
is assessed and
prompt action is
taken.

7. Multiple site and

venue selection is
coordinated in a
logical manner,
when required.

8. Clear and
accurate briefings
on venue or site
options are
provided to
colleagues and key
stakeholders to
include
recommendation
and rationale.

- PAGE | 65
 LO3. CONFIRM VENUE OR SITE ARRANGEMENTS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Venue or site - Research and 20 The Blended Learning ❖ Evaluation of
arrangements are select an students/trainees Delivery the suitability
accurately appropriate venue must be provided of a venue or
confirmed in or site for a with the Online/Learning site selected
writing when the nominated event following: Management by the
selection process comprising multiple System/Google candidate
is finalized. components Equipment: Workspace through
attendance
2. Venue or site - Interpreted the ● Software for Virtual Meeting at the event
contracts are range of presentation Platforms (Google ❖ Case studies
reviewed and information used in skills Meet/Zoom) to assess
signed within the venue and site ● LCD Projector Modular ability to
appropriate time selection process (Optional) Face to Face source and
frames and within ● Overhead Classes select
the scope of - Different venue Projector venues and
individual and site options ● Computer ● Discussion sites for
responsibility. within the local ● Lecture different
● Printer
area. ● Simulation types of
3. Specific venue Supplies and ● Case study events
and site planning - The different Materials ❖ Review of
issues are styles of venues documentatio
integrated into and sites, services n and
overall event offered and their
● Sample specifications
Proposal
management suitability for prepared by
systems particular event ● Sample the candidate
promptly. types brochure and ❖ Review of
other portfolios of
- Presentation pertinent evidence and
styles for venue document third party
and site relating to workplace
information and proposal reports of on-
interpretation of writing the-job
this information performance
Learning by the
- The features and Materials candidate.
requirements of a
typical venue or ● Book relating
site contracts to business
proposal
- Typical writing.
operational
structures within a
venue including
relevant personnel,
internal networks
and
interrelationships
and reporting
structures.

- PAGE | 66
 UNIT OF COMPETENCY : DEVELOP AND UPDATE EVENT INDUSTRY
KNOWLEDGE
MODULE TITLE : DEVELOPING AND UPDATING EVENT INDUSTRY
KNOWLEDGE
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to develop and update general
knowledge of the meetings and events industry including
industry structure, legal issues and current technology.
This knowledge underpins effective performance in all
meeting and event organization and management roles.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Source and apply information on the structure and operation of the event
industry
LO2. Source and apply information on ethical and legal issues for the event
industry
LO3. Source and apply information on event industry technology
LO4. Update event industry knowledge

LO1. SOURCE AND APPLY INFORMATION ON THE STRUCTURE AND

OPERATION OF THE EVENT INDUSTRY

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Sources of - Industry 21 The Blended Learning ❖ Case studies
information on the knowledge can be students/trainees Delivery and problem
event industry are applied to work must be provided solving to
identified activities to with the Online/Learning assess
correctly. maximize effective following: Management application of
performance System/Google knowledge to
Equipment: Workspace different
2. Knowledge of - Knowledge of event
the event industry ways to maintain ● Software for Virtual Meeting organization
is used in the currency of presentation Platforms (Google situations
correct context to knowledge. skills Meet/Zoom) and contexts
enhance the quality ● LCD Projector Modular ❖ Questions to
of work - Main types of (Optional) Face to Face assess
performance. events : ● Overhead Classes knowledge of
a. objectives/r Projector different
oles ● Computer ● Discussion aspects of
b. scope ● Lecture the events
● Printer
c. nature of ● Simulation industry as
audience ● Case study detailed in
d. key Learning the evidence
stakeholder Materials guide
s ❖ Review of
e. key portfolios of
● Book relating

- PAGE | 67
 elements of to business evidence and
staging an proposal third party
event writing. workplace
f. Structure reports of on-
and the-job
function of performance
the events by the
industry, candidate.
including:
g. relationship
s between
the events
industry
and other
industries
h. entertainme
nt
i. businesses
and
organizatio
ns involved
in the
industry,
and
j. key
motivations
for hosting
events
- The role and
impact of events
on local
economies
- Legal and ethical
issues that impact
on event
management
including overview
of relevant
legislation
- Current and
emerging
technology for
different aspects of
the event
management
process.
- Use of office
electronic
equipment
- Research skills to
seek information
on industry
developments
- Communication
skills

- PAGE | 68
 LO2. SOURCE AND APPLY INFORMATION ON ETHICAL AND LEGAL ISSUES
FOR THE EVENT INDUSTRY

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Information on - Industry 22 The Blended Learning ❖ Case studies
legal and ethical knowledge can be students/trainees Delivery and problem
issues are applied to work must be provided solving to
obtained to assist activities to with the Online/Learning assess
effective work maximize effective following: Management application of
performance. performance System/Google knowledge to
Equipment: Workspace different
2. Day-to-day - Knowledge of Modular event
event organization ways to maintain ● Software for Virtual Meeting organization
activities are currency of presentation Platforms (Google situations
conducted in knowledge. skills Meet/Zoom) and contexts
accordance with ● LCD Projector Modular ❖ Questions to
legal obligations - Main types of (Optional) Face to Face assess
and ethical industry events : ● Overhead Classes knowledge of
practices. a. objectives/r Projector different
oles ● Computer ● Discussion aspects of
b. scope ● Lecture the events
● Printer
c. nature of ● Simulation industry as
audience Learning ● Case study detailed in
d. key Materials the evidence
stakeholder guide
s ❖ Review of
e. key
● Book relating portfolios of
to business
elements of evidence and
proposal
staging an third party
writing.
event workplace
reports of on-
- Structure and the-job
function of the performance
events industry, by the
including: candidate.

a. relationship
s between
the events
industry
and other
industries
b. entertainme
nt
c. businesses
and
organizatio
ns involved
in the
industry,
and
d. key
- PAGE | 69
 motivations
for hosting
events

- The role and

impact of events
on local
economies

- Legal and ethical

issues that impact
on event
management
including overview
of relevant
legislation

- Current and
emerging
technology for
different aspects of
the event
management
process.

- Use of office
electronic
equipment

- Research skills to
seek information
on industry
developments

- Communication
skills

LO3. SOURCE AND APPLY INFORMATION ON EVENT INDUSTRY

TECHNOLOGY

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Information on - Industry 23 The Blended Learning ❖ Case studies
current and knowledge can be students/trainees Delivery and problem
emerging applied to work must be provided solving to
technologies that activities to with the Online/Learning assess
impact on the maximize effective following: Management application of
event performance System/Google knowledge to
organization Equipment: Workspace different
processes are - Knowledge of event
obtained. ways to maintain ● Software for Virtual Meeting organization
currency of presentation Platforms (Google situations
2. The potential knowledge. skills Meet/Zoom) and contexts
effects of different Modular ❖ Questions to

- PAGE | 70
technologies on the - Main types of ● LCD Projector Face to Face assess
event process are events : (Optional) Classes knowledge of
assessed. a. objectives/r ● Overhead different
oles Projector ● Discussion aspects of
3. Knowledge of b. scope ● Computer ● Lecture the events
current and c. nature of ● Printer ● Simulation industry as
emerging audience ● Case study detailed in
technology is d. key Learning the evidence
applied in day-to- stakeholder Materials guide
day work activities. s ❖ Review of
e. key portfolios of
● Book relating
elements of to business evidence
staging an proposal and third
event writing. party
workplace
- Structure and reports of
function of the on-the-job
events industry, performance
including: by the
a. relationship candidate.
s between
the events
industry
and other
industries
b. entertain-
ment
c. businesses
and
organizatio
ns involved
in the
industry,
and
d. key
motivations
for hosting
events

- The role and

impact of events
on local
economies

- Legal and ethical

issues that impact
on event
management
including overview
of relevant
legislation

- Current and
emerging
technology for

- PAGE | 71
 different aspects of
the event
management
process.

- Use of office
electronic
equipment

- Research skills to
seek information
on industry
developments

- Communication
skills

LO4. UPDATE EVENT INDUSTRY KNOWLEDGE

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. A range of - Industry 24 The Blended Learning ❖ Case studies
opportunities is knowledge can be students/trainees Delivery and problem
identified and applied to work must be provided solving to
used to update activities to with the Online/Learning assess
knowledge of the maximize effective following: Management application
events industry. performance System/Google of
Equipment: Workspace knowledge
2. Current issues of - Knowledge of to different
concern to the ways to maintain ● Software for Virtual Meeting event
industry are currency of presentation Platforms (Google organization
monitored. knowledge. skills Meet/Zoom) situations
● LCD Projector Modular and contexts
3. Updated - Main types of (Optional) Face to Face ❖ Questions to
knowledge is events : ● Overhead Classes assess
shared with a. objectives/r Projector knowledge
customers and oles ● Computer ● Discussion of different
colleagues as b. scope ● Lecture aspects of
● Printer
appropriate, and c. nature of ● Simulation the events
incorporated into audience Learning ● Case study industry as
day-to-day work d. key Materials detailed in
activities. stakeholder the evidence
s guide
e. key
● Book relating ❖ Review of
to business
elements of portfolios of
proposal
staging an evidence
writing.
event and third
party
- Structure and workplace
function of the reports of
events industry, on-the-job
including: performance
a. relationship by the
s between candidate.
the events
- PAGE | 72
 industry
and other
industries
b. entertain-
ment
c. businesses
and
organizatio
ns involved
in the
industry,
and
d. key
motivations
for hosting
events

- The role and

impact of events
on local
economies
- Legal and ethical
issues that impact
on event
management
including overview
of relevant
legislation
- Current and
emerging
technology for
different aspects of
the event
management
process.

- Use of office
electronic
equipment

- Research skills to
seek information
on industry
developments

- Communication
skills

- PAGE | 73
 UNIT OF COMPETENCY : PROVIDE ON-SITE EVENT MANAGEMENT SERVICE
MODULE TITLE : PROVIDING ON-SITE EVENT MANAGEMENT
SERVICE
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to coordinate the final
preparation and set-up of a major event comprising
multiple components and to manage all aspects of the
onsite operation. On-site management requires
considerable communication, negotiation and problem
solving skills and would normally be undertaken by senior
meeting or events personnel.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NC III qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Prepare for on site management
LO2. Oversee meeting/event set up
LO3. Monitor meeting/event operation
LO4. Oversee meeting/event breakdown

LO1. PREPARE FOR ON SITE MANAGEMENT

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Plans for on- -On-site operation 25 The Blended Learning ❖ Evaluation of
site management of a meeting or students/trainees Delivery the
are developed in event including all must be provided operational
accordance with aspects of with the Online/Learning efficiency
agreed preparation, set up, following: Management and service
procedures for operation and System/Google quality at an
the meeting or move out Equipment: Workspace event site
event. managed by
- Issues and ● Software for Virtual Meeting the
2. Final problems that may presentation Platforms (Google candidate
arrangements for arise during the skills Meet/Zoom) ❖ Evaluation of
all aspects of the conduct of ● LCD Projector Modular reports
meeting or event meetings/events. (Optional) Face to Face prepared by
are checked and ● Overhead Classes the
any discrepancies - Logistics for on Projector candidate on
are attended to. site management ● Computer ● Discussion the event
including: ● Lecture management
● Printer
3. Materials are ● Simulation process,
created and a. Contractor Learning ● Case study including the
collated to facilitate communica issues and
Materials
effective on-site tion challenges
management. mechanism associated
s and
● Book relating with
to business
4. An accurate protocols delivering
proposal
briefing is provided (e.g. main effective
writing.
to operational staff liaison outcomes

- PAGE | 74
and contractors person ❖ Review of
prior to the meeting within a documentati
or event in an venue, on such as
appropriate format hierarchy of running-
including control, sheets and
clarification of roles walkie- other site
and talkie management
responsibilities. options) plans
b. Running prepared by
sheets and the
how they candidate
are used ❖ Review of
c. The staff or
importance supplier
of and briefing
techniques documents
for and
managing reconfirmatio
stress and n checklists
time during prepared by
the the
operation of candidate
an event ❖ Written and
d. Characteris oral
tics of questioning
written or interview
contractor to test
documentat knowledge
ion of
including management
event order procedures
and other and
technical systems,
specificatio meeting and
ns event
e. Safety/risk documentati
issues on
associated requirements
with the and
movement negotiating
of numbers techniques
of people at ❖ Review of
meeting portfolios of
and event evidence
venues. and third
party
- Presence of workplace
commercially- reports of
realistic time on-the-job
pressures related performance
to the operation of by the
an event candidate.

- PAGE | 75
 LO2. OVERSEE MEETING/EVENT SET UP

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Contact with -On-site operation 26 The Blended Learning ❖ Evaluation
the nominated of a meeting or students/trainees Delivery of the
contractor event including all must be provided operational
personnel is aspects of with the Online/Learning efficiency
established at the preparation, set up, following: Management and service
appropriate time operation and System/Google quality at an
and all move out Equipment: Workspace event site
requirements are managed by
reconfirmed and - Issues and ● Software for Virtual Meeting the
agreed to. problems that may presentation Platforms (Google candidate
arise during the skills Meet/Zoom) ❖ Evaluation
2. Necessary conduct of ● LCD Projector Modular of reports
adjustments are meetings/events. (Optional) Face to Face prepared by
made and agreed - Logistics for on ● Overhead Classes the
with the site management Projector candidate on
contractors. including: ● Computer ● Discussion the event
● Lecture managemen
● Printer
3. All aspects of a. Contractor ● Simulation t process,
the event or communica Learning ● Case study including the
meeting set up are tion Materials issues and
checked against mechanism challenges
the pre-arranged s and associated
agreements. protocols
● Book relating with
to business
(e.g. main delivering
proposal
4. Venue space liaison effective
writing.
and the set- up of person outcomes
equipment are within a ❖ Review of
checked to allow venue, documentati
for easy access, hierarchy of on such as
especially for those control, running-
with disabilities, walkie- sheets and
and to avoid risk of talkie other site
injury to guests, options) managemen
delegates and b. Running t plans
colleagues. sheets and prepared by
how they the
5. Any deficiencies are used candidate
and discrepancies c. The ❖ Review of
are identified and importance staff or
prompt action is of and supplier
taken to rectify the techniques briefing
situation. for documents
managing and
6. Additional on- stress and reconfirmati
site staff is briefed time during on checklists
on the full details of the prepared by
the meeting or operation of the
event operation an event candidate
including d. Characteris ❖ Written and
communication and tics of oral
- PAGE | 76
control written questioning
mechanisms. contractor or interview
documentat to test
ion knowledge
including of
event order managemen
and other t procedures
technical and
specificatio systems,
ns meeting and
e. Safety/risk event
issues documentati
associated on
with the requirement
movement s and
of numbers negotiating
of people at techniques
meeting ❖ Review of
and event portfolios of
venues. evidence
and third
- Presence of party
commercially- workplace
realistic time reports of
pressures related on-the-job
to the operation of performance
an event by the
candidate.

LO3. MONITOR MEETING/EVENT OPERATION

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods

1. Sessions and -On-site operation 27 The Blended Learning ❖ Evaluation of

activities are of a meeting or students/trainees Delivery the
monitored event including all must be provided operational
throughout the aspects of with the Online/Learning efficiency and
meeting or event preparation, set up, following: Management service quality
through operation and System/Google at an event
observation and move out Equipment: Workspace site managed
appropriate - Issues and by the
reporting problems that may ● Software for Virtual Meeting candidate
processes. arise during the presentation Platforms (Google ❖ Evaluation of
conduct of skills Meet/Zoom) reports
2. Problems are meetings/events. ● LCD Projector Modular prepared by
identified as they - Logistics for on (Optional) Face to Face the candidate
arise and prompt site management ● Overhead Classes on the event
action is taken to including: Projector management
resolve the ● Computer ● Discussion process,
situation. a. Contractor ● Printer ● Lecture including the
communica ● Simulation issues and
3. Additional tion Learning ● Case study challenges
requirements are mechanism Materials associated
identified and s and with delivering
- PAGE | 77
promptly protocols effective
organized. (e.g. main ● Book relating outcomes
liaison to business ❖ Review of
4. Customer is person proposal documentatio
liaised with within a writing. n such as
throughout the venue, running-
meeting or event to hierarchy of sheets and
ensure it is control, other site
progressing to walkie- management
his/her satisfaction. talkie plans
options) prepared by
5. All contractors b. Running the candidate
are liaised with on sheets and ❖ Review of
an ongoing basis to how they staff or
ensure effective are used supplier
delivery of c. The briefing
services. importance documents
of and and
techniques reconfirmation
for checklists
managing prepared by
stress and the candidate
time during ❖ Written and
the oral
operation of questioning or
an event interview to
d. Characteris test
tics of knowledge of
written management
contractor procedures
documentat and systems,
ion meeting and
including event
event order documentatio
and other n
technical requirements
specificatio and
ns negotiating
e. Safety/risk techniques
issues ❖ Review of
associated portfolios of
with the evidence and
movement third party
of numbers workplace
of people at reports of on-
meeting the-job
and event performance
venues. by the
candidate.
- Presence of
commercially-
realistic time
pressures related
to the operation of
an event

- PAGE | 78
 LO4. OVERSEE MEETING/EVENT BREAKDOWN

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Breakdown of -On-site operation 28 The Blended Learning ❖ Evaluation of
the meeting or of a meeting or students/trainees Delivery the
event is checked event including all must be provided operational
to aspects of with the Online/Learning efficiency
ensure it is preparation, set up, following: Management and service
completed in operation and System/Google quality at an
accordance with move out Equipment: Workspace event site
agreements managed by
- Issues and ● Software for Virtual Meeting the
2. The packing and problems that may presentation Platforms (Google candidate
removal of all arise during the skills Meet/Zoom) ❖ Evaluation of
materials and conduct of ● LCD Projector Modular reports
equipment are meetings/events. (Optional) Face to Face prepared by
coordinated in ● Overhead Classes the
accordance with - Logistics for on Projector candidate on
pre-arranged site management ● Computer ● Discussion the event
details. including: ● Lecture management
● Printer
● Simulation process,
3. The venue is a. Contractor Learning ● Case study including the
checked to ensure communica Materials issues and
items and tion challenges
belongings are not mechanism associated
left behind. s and
● Book relating with
to business
protocols delivering
proposal
4.Debriefing is (e.g. main effective
writing.
conducted with liaison outcomes
contractors and person ❖ Review of
staff, if necessary, within a documentati
to discuss any venue, on such as
difficulties or hierarchy of running-
suggestions for control, sheets and
future walkie- other site
improvements. talkie management
options) plans
5. Accounts are b. Running prepared by
checked and sheets and the
signed in how they candidate
accordance with are used ❖ Review of
contractor c. The staff or
agreements. importance supplier
of and briefing
6. Outstanding techniques documents
items requiring for and
post-event action managing reconfirmatio
are noted. stress and n checklists
time during prepared by
the the
operation of candidate
an event ❖ Written and
d. Characteris oral
tics of questioning
- PAGE | 79
 written or interview
contractor to test
documentat knowledge of
ion management
including procedures
event order and systems,
and other meeting and
technical event
specificatio documentati
ns on
e. Safety/risk requirements
issues and
associated negotiating
with the techniques
movement ❖ Review of
of numbers portfolios of
of people at evidence and
meeting third party
and event workplace
venues. reports of on-
the-job
- Presence of performance
commercially- by the
realistic time candidate.
pressures related
to the operation of
an event

- PAGE | 80
 UNIT OF COMPETENCY : MANAGE CONTRACTORS FOR INDOOR EVENTS
MODULE TITLE : MANAGING CONTRACTORS FOR INDOOR EVENTS
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to manage the staging and
operation of a major indoor event comprising multiple
components. It does not cover the high levels of technical
expertise required to actually provide these services, but
focuses on the key knowledge and skills required to
oversee the process from an organizational and
contractor management perspective. This role may be
undertaken by a manager working within an event venue,
by an external event manager or a combination.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry
requirements for trainees or students wishing to enter into
training on the Events Management Services NCIII
qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Identify event operational requirements
LO2. Source contractors
LO3. Monitor contractors

LO1. IDENTIFY EVENT OPERATIONAL REQUIREMENTS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Event staging - Roles and 29 The Blended Learning ❖ Evaluation of
requirements are responsibilities of students/trainees Delivery the staging
analyzed based organizations must be provided at an event
on a detailed involved in event with the Online/Learning managed
review of all staging following: Management by the
aspects of the System/Google candidate
proposed event - Suppliers of Equipment: Workspace through
with multiple staging services attendance
components. and sources of ● Software for Virtual Meeting at the event
information on presentation Platforms (Google ❖ Review of
2. An accurate staging services skills Meet/Zoom) documentati
summary of ● LCD Projector Modular on used to
staging - Risk (Optional) Face to Face manage
requirements is management ● Overhead Classes contractors
developed for each issues to be Projector prepared by
event component considered for key ● Computer ● Discussion the
in consultation with areas of event ● Lecture candidate
● Printer
key stakeholders. staging ● Simulation ❖ Questioning
● Communicati
● Case study of
on Equipment
3. Safety and risk - Knowledge of contractors
management terminology, to assess
Learning
issues are services and key the
Materials
incorporated into technology in key organization
all planning areas of staging al skills of
documentation and including: ● Book relating the
- PAGE | 81
processes. to business candidate
a. catering proposal ❖ Case
b. venue writing. studies to
decoration ● Risk assess
c. audio-visual Management ability to
options Manuals determine
d. sound ● Business staging
amplificatio Etiquette and requirements
n Protocol for different
e. lighting events
f. rigging ❖ Oral or
g. live written
entertainme questions to
nt assess
h. registration knowledge
areas of key
i. display staging
j. security services and
k. electronic relevant
media terminology
coverage of ❖ Review of
events portfolios of
l. safety evidence
equipment. and third
- The key party
inclusions for workplace
contractor briefing reports of
or specification on-the-job
documents. performance
by the
- Organizational candidate.
skills in terms of
event planning

- Analytical skills to
assess risks
associated with the
staging of
events/programs

- Use of technology
and equipment for
coordination of
events/programs in
order to assess
systems

- Communication
skills to clarify
information on
procedures and
systems for the
management of
events

- PAGE | 82
 LO2. SOURCE CONTRACTORS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Appropriate - Roles and 30 The Blended Learning ❖ Evaluation of
contractors are responsibilities of students/trainees Delivery the staging
identified and organizations must be provided at an event
sourced to involved in event with the Online/Learning managed
provide services staging following: Management by the
for the event. System/Google candidate
- Suppliers of Equipment: Workspace through
2. Accurate staging services attendance
briefings or and sources of ● Software for Virtual Meeting at the event
specifications on information on presentation Platforms (Google ❖ Review of
precise staging staging services skills Meet/Zoom) documentati
requirements are ● LCD Projector Modular on used to
provided to - Risk (Optional) Face to Face manage
contractors. management ● Overhead Classes contractors
issues to be Projector prepared by
3. Complete and considered for key ● Computer ● Discussion the
timely quotations areas of event ● Lecture candidate
● Printer
are obtained for the staging ● Simulation ❖ Questioning
provision of
● Communicati
● Case study of
on Equipment
services. - Knowledge of contractors
terminology, to assess
Learning
4. Quotations are services and key the
Materials
analyzed and technology in key organization
contractors are areas of staging al skills of
selected in including: ● Book relating the
consultation with to business candidate
key stakeholders. a. catering proposal ❖ Case
b. venue writing. studies to
5. Agreements are decoration ● Risk assess
confirmed with c. audio-visual Management ability to
contractors in options Manuals determine
writing to include d. sound ● Business staging
details and costs of amplificatio Etiquette and requirements
all services. n Protocol for different
e. lighting events
f. rigging ❖ Oral or
g. live written
entertainme questions to
nt assess
h. registration knowledge
areas of key
i. display staging
j. security services and
k. electronic relevant
media terminology
coverage of ❖ Review of
events portfolios of
l. safety evidence
equipment. and third
- The key party
- PAGE | 83
inclusions for workplace
contractor briefing reports of
or specification on-the-job
documents. performance
by the
- Organizational candidate.
skills in terms of ❖
event planning

- Analytical skills to
assess risks
associated with the
staging of
events/programs

- Use of technology
and equipment for
coordination of
events/programs in
order to assess
systems

- Communication
skills to clarify
information on
procedures and
systems for the
management of
events

- PAGE | 84
 LO3. MONITOR CONTRACTORS

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Progress, - Roles and 31 The Blended Learning ❖ Evaluation of
including safety responsibilities of students/trainees Delivery the staging
issues, is organizations must be provided at an event
monitored at involved in event with the Online/Learning managed by
regular intervals staging following: Management the
through ongoing System/Google candidate
liaison with - Suppliers of Equipment: Workspace through
contractors and staging services attendance
other and sources of ● Software for Virtual Meeting at the event
stakeholders. information on presentation Platforms (Google ❖ Review of
staging services skills Meet/Zoom) documentati
2. Need for ● LCD Projector Modular on used to
adjustments is - Risk (Optional) Face to Face manage
identified and management ● Overhead Classes contractors
appropriate issues to be Projector prepared by
changes are considered for key ● Computer ● Discussion the
organized with areas of event ● Lecture candidate
● Printer
confirmation in staging ● Simulation ❖ Questioning
writing.
● Communicati
● Case study of
on Equipment
- Knowledge of contractors
3. Adjustments are terminology, to assess the
Learning
negotiated to services and key organization
Materials
maintain the technology in key al skills of
integrity and quality areas of staging the
of the event. including: ● Book relating candidate
to business ❖ Case
4. Work completed a. catering proposal studies to
is evaluated b. venue writing. assess ability
against event decoration ● Risk to determine
requirements and c. audio- Management staging
time schedules and visual Manuals requirements
appropriate action options ● Business for different
is taken to address d. sound Etiquette and events
delays. amplificatio Protocol ❖ Oral or
n written
e. lighting questions to
f. rigging assess
g. live knowledge of
entertain- key staging
ment services and
h. registration relevant
areas terminology
i. display ❖ Review of
j. security portfolios of
k. electronic evidence and
media third party
coverage of workplace
events reports of on-
l. safety the-job
equipment. performance
- The key by the
- PAGE | 85
inclusions for candidate.
contractor briefing
or specification
documents.

- Organizational
skills in terms of
event planning

- Analytical skills to
assess risks
associated with the
staging of
events/programs

- Use of technology
and equipment for
coordination of
events/programs in
order to assess
systems

- Communication
skills to clarify
information on
procedures and
systems for the
management of
events

- PAGE | 86
 UNIT OF COMPETENCY : DEVELOP AND UPDATE KNOWLEDGE ON
PROTOCOL
MODULE TITLE : DEVELOPING AND UPDATING KNOWLEDGE ON
PROTOCOL
MODULE DESCRIPTOR : This module deals with the knowledge, skills, behavior
and motivations required to develop and apply knowledge
of protocol to a range of hospitality related activities. It is
particularly relevant to those involved in the management
and operation of events, including functions.
NOMINAL DURATION : 8 hours
PREREQUISITE : There are no entry requirements for trainees or students
wishing to enter into training on the Events Management
Services NCIII qualification.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:
LO1. Seek information on appropriate protocol
LO2. Integrate appropriate protocol procedures into work activities
LO3. Update knowledge of protocol

LO1. SEEK INFORMATION ON APPROPRIATE PROTOCOL

Assessment Contents Conditions/ Methodologies Assessment
Criteria Resources Methods
1. Sources of - Knowledge of 32 The Blended Learning ❖ Case studies
accurate where to source students/trainees Delivery and projects
information on accurate must be provided to assess
protocol are information on with the Online/Learning ability to
identified protocol for specific following: Management apply
situations System/Google knowledge
2. Relevant protocol Equipment: Workspace of protocol to
information is - Knowledge of different
accessed in response protocols as ● Software for Virtual Meeting workplace
to workplace needs. specified under presentation Platforms (Google situations
underpinning skills Meet/Zoom) ❖ Oral or
knowledge and ● LCD Projector Modular written
skills. (Optional) Face to Face questions to
● Overhead Classes assess
- Importance and Projector knowledge
role of protocol in ● Computer ● Discussion of protocol
different events ● Lecture for different
● Printer
and situations ● Simulation situations
Learning ● Case study ❖ Review of
- Key sources of Materials portfolios of
information on evidence
protocol and third
● Book relating party
to business
- Main types of workplace
proposal
civic functions held reports of
writing.
in the Philippines on-the-job
performance
by the
candidate.

- PAGE | 87
 LO2. INTEGRATE APPROPRIATE PROTOCOL PROCEDURES INTO WORK
ACTIVITIES

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. Areas of work - Knowledge of 33 The Blended Learning ❖ Case studies
activity and /or where to source students/trainees Delivery and projects
functions that accurate must be provided to assess
require information on with the Online/Learning ability to
appropriate use of protocol for following: Management apply
protocol are specific situations System/Google knowledge of
identified in a Equipment: Workspace protocol to
timely manner. - Knowledge of different
protocols as ● Software for Virtual Meeting workplace
2. Correct use of specified under presentation Platforms (Google situations
protocol is integrated underpinning skills Meet/Zoom) ❖ Oral or
into work activities. knowledge and ● LCD Projector Modular written
skills. (Optional) Face to Face questions to
3. Appropriate ● Overhead Classes assess
protocol - Importance and Projector knowledge
requirements are role of protocol in ● Computer ● Discussion of protocol
determined by different events ● Lecture for different
● Printer
liaising with and situations ● Simulation situations
colleagues and
● Communicati ● Case study ❖ Review of
on Equipment
other stakeholders. - Key sources of portfolios of
information on evidence
Learning
4. Appropriate protocol and third
Materials
information on party
protocol is - Main types of workplace
provided to civic functions ● Book relating reports of
relevant held in the to business on-the-job
colleagues and Philippines proposal performance
stakeholders.. writing. by the
- Philippines ● Risk candidate.
ranking system Management
including order of Manuals
precedence, ranks ● Business
and forms of Etiquette and
address and Protocol
wearing of honors
and medals

- Appropriate
protocols for the
involvement of
indigenous
peoples and other
cultural

- Groups in
events

- Correct use of
national symbols
including flags,
- PAGE | 88
 anthems and
military salutes

- Forms of
address for
different VIPs and
dignitaries, both
for written
correspondence
and in oral
communication

- Protocol
procedures for
different types of
function including:

a. arrival
procedures
, including
for heads
of
governmen
t officials
b. introductio
n protocols
and order
of
speakers
c. order of
precedenc
e for
official
guests
d. seating
arrangeme
nts

LO3. UPDATE KNOWLEDGE OF PROTOCOL

Assessment Contents Conditions/ Methodologies Assessment

Criteria Resources Methods
1. - Knowledge of where to 34 The Blended Learning ❖ Case studies
Opportunities source accurate students/trai Delivery and projects
to update information on protocol for nees must to assess
protocol specific situations be provided Online/Learning ability to
knowledge are with the Management apply
identified and - Knowledge of protocols following: System/Google knowledge of
used. as specified under Workspace protocol to
underpinning knowledge Equipment: different
2.Updated and skills. Virtual Meeting workplace

- PAGE | 89
knowledge is ● Software Platforms (Google situations
shared with - Importance and role of for Meet/Zoom) ❖ Oral or
customers and protocol in different events presenta Modular written
colleagues as and situations tion Face to Face questions to
appropriate and skills Classes assess
incorporated into - Key sources of ● LCD knowledge
day-to-day information on protocol Projector ● Discussion of protocol
working (Optiona ● Lecture for different
activities. - Main types of civic l) ● Simulation situations
functions held in the ● Overhea ● Case study ❖ Review of
Philippines d portfolios of
Projector evidence and
- Philippines ranking ● Comput third party
system including order of er workplace
precedence, ranks and reports of on-
● Printer
forms of address and the-job
wearing of honors and
● Commu
performance
nication
medals by the
Equipme
candidate.
nt
- Appropriate protocols for
the involvement of
Learning
indigenous peoples and
Materials
other cultural

- Groups in events ● Book

relating
- Correct use of national to
symbols including flags, business
anthems and military proposal
salutes writing.
● Risk
- Forms of address for Manage
different VIPs and ment
dignitaries, both for written Manuals
correspondence and in ● Busines
oral communication s
Etiquette
- Protocol procedures for and
different types of function Protocol
including:
a. arrival procedures,
including for heads
of government
officials
b. introduction
protocols and order
of speakers
c. order of
precedence for
official guests
d. seating
arrangements

- PAGE | 90
- PAGE | 91