Megha Gupta

Senior Associate 2

Dedicated Senior Associate with a focus on E-commerce, leveraging over 4.5 years of
experience in Compliance and adept in Spanish translation. Excelled in risk management
and mentoring teams. Seeking to contribute expertise in process improvement and
customer satisfaction through a dynamic team in the industry. Skilled in data analysis
and project management, showcasing attention to detail and a commitment to quality.

. PROFILE SUMMARY
 Over four and half years of extensive experience in the E-commerce sector,
specializing in Compliance and Translation, with a deep understanding of Regulatory Compliance
industry standards and best practices.
 Currently serving as a Senior Associate-2 at Amazon Development Center India, Operational Risk Assessment
providing expert consultation on risk management to internal teams and external
partners, ensuring strict adherence to compliance standards. Process Optimization Data Analysis
 Proficient in identifying and promoting process improvement opportunities,
consistently driving operational excellence and surpassing service level expectations. Quality Assurance Compliance Auditing
 Skilled in developing comprehensive business proposals and case studies Risk Mitigation Strategies
that lead to significant improvements in business performance, particularly Cross-functional Collaboration
in quality and productivity.
 Strong expertise in Risk Strategies, Compliance Management, and Problem Performance Metrics Evaluation
Solving, with a demonstrated ability to quickly grasp task requirements and
adapt to new challenges. Continuous Improvement Initiatives
 Demonstrated proficiency in SQL, Operations, and Project Management,
enabling the effective execution of risk management and compliance TECHNICAL SKILLS
initiatives.
 Successfully contributed to process improvement initiatives, internal audits,
and User Acceptance Testing (UAT), delivering benefits to various
stakeholders.
 In-depth knowledge of risk analysis methodologies and compliance operations, CERTIFICATIONS
consistently driving operational excellence within the Risk Management field. Excel
 Key Skills and Competencies: Advanced analytical skills and expertise in risk Risk Analysis (RCA & CAPA)
management frameworks, enabling the identification of vulnerabilities and Quality Analysis
implementation of effective mitigation strategies to ensure regulatory compliance and Risk Strategies
organizational resilience. Compliance Management
 Proven ability to collaborate cross-functionally, fostering a culture of Project Management
continuous improvement and innovation, resulting in enhanced operational SQL
efficiencies and streamlined processes. Compliance Operations
 Strong proficiency in data-driven decision-making, leveraging data analytics
tools to identify trends and insights that support strategic risk management
initiatives.

WORK EXPERIENCE  Ace of Spades (Every Quarter)

Senior Risk Analyst | Amazon Development Center India| Bangalore | October  Prime Award
2023 – Present  Eureka Award
 Provide expert risk management consultation and guidance to both  Employee of the Year 2022
internal and external customers, ensuring alignment with company  Employee of the Year 2023
objectives.  Beyond Award
 Collaborate with internal stakeholders on insurance program adjustments,
including retention strategies and exposure assessments.
 Identify, advocate, and drive process improvement opportunities to
enhance efficiency and effectiveness.
 Leverage the Risk Management system to manage exposures and policies,
ensuring comprehensive coverage.
 Assist in the development of business proposals and case studies for
presentation to senior leadership.
  Consistently exceed service levels and operational goals, contributing to the overall success of the department.
 Deliver significant business impacts by improving quality, productivity, and customer experience, with a focus on process
improvement.

Product Compliance Senior Associate | Amazon Development Center India | June 2021 – September 2023
 Managed Global Trade Service (GTS) and Bulk Classification through HTS Classification using AutoML technology.
 Led the AutoML Project, successfully training machines to automatically classify products under different HTS codes and
product types, reducing manual classification efforts by over 90%.
 Classified products based on potential hazardous risks using Standard Operating Procedures (SOPs), Vendor SDS, and
established compliance rules.
 Conducted quality assessments and root cause analysis on process and quality gaps, recommending and implementing
corrective actions.
 Provided training and mentorship to new hires and team associates, ensuring deep understanding of product identification and
compliance.
 Performed detailed analysis and Correction of Errors (COEs) based on incorrect classifications, significantly contributing to
process improvement and internal audits.

Projects Undertaken

Project 1: Product Type Scrubbing UAT

 Objective: Replace the General Ledger (GL) with specific product types and implement a logical "AND" operator structure with
inclusion syntax.
 Outcome: Enhanced product type coverage, significantly reducing manual classification efforts by streamlining and automating the
classification process.

Project 2: Product Compliance Multi-Class

 Objective: Author and manage multiple products falling under the same product type to achieve targeted metrics.
 Outcome: Increased productivity and quality by enabling associates to focus on a single class rather than managing multiple classes,
optimizing workflow efficiency.

Project 3: ERGOS Tool Implementation

 Objective: Streamline and improve the syntax validation process through the implementation of the advanced ERGOS tool.
 Outcome: Achieved a 66% reduction in validation time and enhanced First Pass Quality (FPQ). Eliminated the need for quarterly tool
renewals, reducing administrative workload. Established an Error Repository and Prevention System to document and prevent
recurring errors, ensuring process reliability.

Project 4: Process Improvement Initiatives

 Objective: Expand the tool's domain size and implement advanced features to increase yield, while also focusing on waste and
cost reduction.
 Outcome: Successfully deprecated unused features and cleaned up existing ones, reducing operational waste. Developed and
implemented a comprehensive onboarding process, resulting in a 20% reduction in headcount. Addressed and monitored tool outage
issues to prevent recurrence, ensuring continuous improvement and operational efficiency.

EDUCATION
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PERSONAL DETAILS
Date of Birth :
Language Known : English, Hindi