Introduction of CSS in the Electronic Industry and Basic • This job may include setting up hardware and

Concepts in CSS configuring software and drivers. Other tasks

may be maintaining and repairing technological
• As many of today's basic functions are being
equipment as well as computer peripheral
simplified by technology, computers have been
devices.
on the forefront in developing innovations
through its many functions. Computer Maintenance Technician
• In this digital economy, having the knowledge
• Has a more diverse set of skills, but is
and skills in computer servicing is the start and
responsible for maintaining and providing
most fundamental of all.
technical support to overall daily computer
• In today’s industry, almost every establishment
performance.
needs the assistance of technology.
• Even establishments and businesses are now Computer Repairman
gearing towards the use of information
technology to promote their services. • This position may be common to computer
related businesses that provide repair and
The demand for people who offer computer servicing maintenance services. This job requires
and repair continues to increase as society rapidly extensive knowledge on diagnosing and
changes. repairing different devices that will be brought
to them.
• Repair
• Monitoring Network Technician
• Maintenance
• An information technology professional
• Demand for service providers
responsible in building and troubleshooting
National Certificate Qualification (NC II) Computer computer networks
Systems
Knowledge
trains its learners with competencies that will allow
them to diagnose and troubleshoot PC systems and
software issues, as well as restoring its parts to return
the device to its normal function.

A person who has achieved the Computer Systems

Servicing NC II Qualification is competent to be at:

Technical Support Staff

• This position can be very in demand in various Skills

organizations and/or business establishments. A
technical support staff may be in-charge
maintenance of computer systems, installation
of devices and software and configuration.

Computer Assembler

• Responsible for producing components and

assembling computer parts

Computer Service Technician Applying Standard Quality

Standards How to perform safe and right shutdown for machines
after shift.
sets of rules that outline specification of dimensions,
design of operation, materials, and performance.
Assessing Quality
Standards provide basis for good quality and protocol.
In computer systems servicing, you will be handling a lot
are important as it serves as comparison for computer
of equipment. You will be purchasing them, assembling
performance.
and disassembling, repairing, or even maintaining them!
Maintaining quality
Here are some standard protocols in checking the
is important to manage customer satisfaction where the materials and goods you will be receiving in work.
revenue and profits will depend upon.
The packing slip is received
Standard Operating Procedure
The purchase order matches the specific device and
is a set of written instructions that describes the step- quantity
by-step process that must be taken to properly perform
The device is in good condition
a routine activity.
The terms for installation and set-up of the equipment
Work Description
are met
description of how to perform a process in steps; For a
There is documentation
step in a process, the instruction(s) on how to perform
that step, sufficiently detailed to allow an inexperienced Reporting
person (novice) to perform the work.
Receiving Report
more detailed than standard operating procedures.
The person receiving the good must document, using
Purpose of Standard Operating Procedure the administrative software, that all goods were
received for requisition before payment can be made to
It has an impact on costs, inventory, delivery, safety and
the vendor
quality.
Return of Merchandise
Following the SOP reduces miscommunication.
When merchandise is received which is incomplete or
A proper Standard Operating Procedure for industrial
defective, the supervisor will return the materials to the
field should contains the following:
supplier or the store where it was bought and make
Initial Start-UP arrangements with the vendor for replacement.

What are to be done before the actual work will start for Make an Inventory Report of the Materials
safety such as starting machines and checking their
All materials received must be listed and be reported to
different parts if they are functioning properly.
monitor how many materials are already on hand,
Normal Operations/Procedure purchased or damaged.

What regular steps the work station contains that the

work is done properly and safety.
Documentation
Emergency Shutdown/Operations
Here are some samples of log reports and
How to react when machines fail or accidents happen. documentation assessed by a quality checker.

Normal Shutdown
Fault Identification

Faults

Manufacturers duty is to produce that perform as

promised or advertised.

Factory Defects

Defect classification is a vital step for determining if

goods will pass the quality or fail inspection.

A professional inspection company often has established

standards for classifying various types of defect for a
particular product type.

a.Minor Defects

are usually small, insignificant issues that don’t affect

the function or form of the item.

Major Defects

More serious than minor defects. Major defects are

those which could adversely affect the function,
performance or appearance of a product.

Critical Defects

an item completely unusable and/or could cause harm

to the user

2. Non-Conformity to Specifications

represents a failure to meet an intended state an

intended state and specification.

3. Non-Conformity to Government Standards and PECS,

Environmental C0de

ISO 9001 Quality Management System

ISO 14001 Environmental Management System

4. Safety Defects

Finding a place to work. The first thing you need think

about when planning your new homebuilt computer has

nothing to do with parts, performance, or configuration.

Occupational Health and Safety Policies and Hazard Identification
Procedures
• involves observing the workplace’s surroundings
OHS- Occupational Health and Safety to recognize potential risks.
• hazards that can be encountered when
OSHC- Occupational Safety and Health Center
conducting computer systems servicing are:
OHS o Tangled electrical cords
o Unsecured or unevenly stacked boxes
• OHS is concerned with health, safety, and
o Noise
welfare issues in the workplace.
• Policies and procedures are important in Physical Hazards
discussing OHS because it aims to make the
• can be further classified as an occupational or
workplace safer and better for workers and
an environmental hazard
stakeholders.
• common type of physical hazard are cables
• It is concerned with many factors such as
tangled across the floor. It can cause someone
removal of hazards and reducing accidents in
to trip and fall. These can be addressed by
the workplace.
making sure that the workplace is in clean and
• As a future computer technician, it is your
proper condition
responsibility to know these standard protocols
especially since you will be assembling and Mechanical Hazards
repairing expensive and sensitive equipment
• Either be a result from manual use of tools or
that need care and proper handling.
powered equipment
• is a set of policies and procedures that is
• Ex: entangled with tools and equipment used in
followed in a workplace in order to prevent
the workplace that may lead to injuries
accidents, illnesses, and injuries.
• it involves knowing the risks that can be Chemical Hazards
encountered in a workplace and figuring out
how it can be prevented. • Caused by exposure to chemicals in the
• refers to the legislation, policies, procedures workplace
and activities that aim to protect the health, • Should be prevented as it can cause long-term
safety and welfare of all people at the harmful issues
workplace. • Ex: cleaning chemicals, dust removers, cleaning
solvents, oil
Three steps may be done to facilitate OHS procedures
in a CSS work space: Electrical Hazards

1. Hazard identification • Caused by direct electrical contact from an

2. Risk assessment active equipment or electrical conductor
3. Risk control

Additional OHS Procedure that must be observed in Risk Assessment

computer servicing
• Assessing the risk is evaluating how hazard
• Do not remove computer parts while it is still would harm a person.
plugged on its power source • While hazards are what can harm the person,
• Remove all jewelry and other accessories while risk the possibility of the hazard harming
working someone.
• Avoid bringing liquids inside the workplace • How likely is it that the hazard could harm me or
• Avoid overtightening screws someone else?
• Use shoes with non-conductive rubber soles to • How damaging will the risk will be?
reduce risks of being shocked
Risk Control 12 OHS PROCEDURES FOR COMPUTER HARDWARE
SERVICING NC II
• Once the hazard has been identified and its risks
have been evaluated, it is time to address these 1. Do not work alone so that there's someone who
issues: can take care of you in case of emergency.
• Ask your supervisor for instruction and training 2. Always power off the computer and unplug the
before using or repairing an equipment. computer before working on it.
• Do not carry or move heavy objects by yourself. 3. Take away any liquid near your working area to
avoid getting electrocuted or accidentally
damaging computer parts.
4. Be careful with tools that may cause short
circuit.
5. Always ground or discharge yourself before
touching any part of the computer.
6. Do not use excessive force if things don't quite
slip into place.
7. Clean the area before and after using it to
maintain sanitation and prevent accidents.
8. Hold the components on the edges and do not
touch the Integrated Circuit (IC) parts.
9. Always wear personal protective equipments
(PPE) in accordance with the organization's OHS
procedures and practices.
10. Make sure that the pins are properly aligned
when connecting a cable connector.
11. Contingency measures during workplace
accidents, fire and other emergencies are
recognized.
12. Use brush, compressed air or blower in cleaning
the computer system.

UHT (USING HAND TOOLS)

Most tools used in computer system servicing are hand

tools.

Tool

• A tool is a hand-held device that aids in

accomplishing tasks. Tools range from a
traditional metal cutting part of a machine to an
element of a computer program that activates
and controls a specific function.

4 Classification of Hand Tools

Electro-Static Discharge (ESD) Tools- tools used to

protect the computer and technician from static
electricity.
Hand Tools – a device used to perform work on a
material or a physical system using only hands. It can be
manually used employing force or electrically powered
using electric current.

Cleaning Tools- tools used to clean and organize

computer components

Diagnostic Tools- used to test and diagnose equipment.

Electronic Discharge Tool (ESD)

Anti-static wrist strap

• Worn to prevent ESD damage to computer

hardware.
• Protects computer equipment when grounded
to a computer chassis.
• Wrap the strap around your wrist.
• Connect the cable to the metal chassis of the
computer.
• Make sure that you connect the cable to the
same side of you so that you can move hand
freely.

Anti-static mat

• Used to stand on or place tools to prevent

buildup of static electricity.

Hand tools Proper use of Hand Tools

Match the screw with proper screwdriver.

Place the tip of the screwdriver on head of the screw.

Turn the screwdriver clockwise to tighten the screw and

counter clockwise to loosen the screw.
CLEANING TOOLS
DIAGNOSTIC TOOLS