Scribd
Upload
13 views

CASE STUDY_Q

Uploaded by

zryahmad (ZAA)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
13 views

CASE STUDY_Q

Uploaded by

zryahmad (ZAA)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

DFC40243: System Analysis And Design

TITLE:

Case Study 1
PREPARED BY:
NAME REGISTRATION NUMBER

MUHAMAD ZAKWAN BIN HELMI 12DDT23F1064

AHMAD KHUZAIRIE BIN AHMAT 12DDT23F1046


KAMARUDIN
AHMAD HAZIM HAIKAL BIN 12DDT23F1043
ZULMAHADI

PREPARED FOR:
Pn. Adibah Binti Ali
DATE:

3/1/2025

SESSION:
1 2024/2025
DEPARTMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY

CODE & COURSE : DFC40243 – SYSTEM ANALYSIS AND DESIGN


PROGRAMME : DDT
SESSION :
ASSESSMENT : CASE STUDY
TOPIC : T2
CLO 2 (P2): Prepare the appropriate key deliverable’s of each
CLO :
phase in System Development Life Cycle (SDLC) activities.
MARKS : 40M

MARKING SCHEME

CLO 2 PLO 3 (CLS 3a) / 40

TOTAL / 40

THE ENTIRE QUESTION IS BASED ON JTMK’S QUESTION BANK APPROVED


BY PROGRAMME LEADER.
The outcome of System Planning phase is Preliminary Investigation Report. The purpose of the
report is to inform management of your system proposal and gain approval to proceed with the
project.

Instructions : Find a case study. Read the case study carefully and prepare a Project Proposal
based on the above guidelines.

Recommended sections in the report could include as follows : Introduction, Systems Request
Summary, Findings, Case for Action, Project Roles, Time & Cost Estimates, Expected Benefits
and Appendix. However, for your preliminary investigation for the project, the sections of the
report have been tailored to match the academic purpose. Your Preliminary Investigation Report
or your Project Proposal should include as follows:

1.​ Introduction

This report outlines the preliminary investigation into the development of a new hotel
booking system. The current system presents several challenges for both hotel staff and
customers. This investigation aims to identify these challenges, explore potential
solutions, and justify the need for a modern, efficient booking system. The proposed
system will streamline operations, improve customer experience, and ultimately increase
revenue for the hotel.

2.​ Problem Statements


Travelers need a quick and easy way to reserve hotel rooms in the fast-paced world of
today. Conventional reservation techniques are frequently laborious, prone to mistakes,
and do not provide real-time availability updates. Hotel administrators also have
difficulties effectively tracking room availability, managing reservations, and dealing
with cancellations. The Hotel Booking System aims to address these issues by providing
an automated platform where users can search for hotels, check room availability, make
reservations, and process payments online. The system should also allow hotel
administrators to manage room inventory, set pricing, and track bookings in real time.
3.​ Objectives
The primary objective of a hotel booking system is to simplify the whole procedure for
hotel and guest reservation operations, allowing for online reservations, providing
real-time room availability, and the centralized management of various booking channels.
The system seeks to better the guest experience with an easy and user-friendly booking
process and personalized options, while at the same time is towards boosting hotel
revenue with better pricing and maximizing occupancy. It also frees hotel staff from
repetitive tasks by automating administrative duties, provides useful data, and produces
insight for effective decision-making. These goals should lead to enhanced
communication patterns between the hotel and guests, their integration with other hotel
systems to become seamless, and improving efficiencies across the entire booking process
towards guest satisfaction and revenue growth.

4.​ Scope and Constraints


The Hotel Booking System is designed to streamline hotel reservations for customers
while enabling administrators to efficiently manage bookings, room availability, and
payments. Users can search for hotels, check room availability, book rooms, make secure
payments, and manage their reservations, while hotel admins can oversee pricing, prevent
overbooking, generate reports, and handle customer interactions. The system supports
multi-platform access, automated notifications, and security measures like encrypted
transactions and user authentication. However, it is constrained by internet dependency,
scalability limitations, third-party payment processing, regulatory compliance, and
potential system slowdowns during peak usage. Despite these challenges, the system aims
to enhance user experience, reduce booking errors, and improve operational efficiency for
hotels.
5.​ Project Significance (Case for Action)
A modern hotel booking system is crucial for the hotel's future. The current system's
inefficiencies, like manual processes, hinder operations and customer satisfaction,
impacting revenue. A new system will streamline operations, enhance customer
experience with online booking and real-time availability, and optimize revenue through
better availability management. In today's competitive market, this investment is essential
for attracting customers, maintaining a strong market position, and ensuring long-term
growth.
6.​ Gantt chart

7.​ Cost
A suitable hotel booking system should prioritize core features like online booking,
real-time availability updates, secure payment processing, and basic reservation
management. Complex features like dynamic pricing, extensive reporting, or deep
integrations with numerous OTAs might be less critical for a budget hotel and can be
considered later if budget allows. An off-the-shelf solution with some light customization
is often a good starting point, as it's generally more affordable than bespoke development.
Therefore, a budget hotel might aim for a system in the lower end of the cost spectrum,
perhaps in the range of RM 45,000 to RM 135,000.
8. Conclusion
In conclusion, hotel reservation systems online have turned into crucial instruments of
modern hospitality concerning win-win for hotels and guests alike. Being a self-taught
computerized method of booking based on reservation management, these systems ease
hotels' operational burdens and enhance revenue-generation capacity. At the same time, they
work for guests who are able to access booking options 24/7, making personalized
experiences and enhanced communication possible. Ultimately, a successful implementation
of an online hotel booking system favors operational efficiency, guest satisfaction, and
sustainable rise in revenue in the competitive landscape of hospitality.

Use the following format below for your Project Proposal :

a.​ 1.5 spacing


b.​ Font size 12
c.​ Font type Times New Roman
d.​ Put your personal details on your cover
-​ Title
-​ Lecturer’s name
-​ Name of group member / ID / Class

You might also like